--- title: HighLevel Reviews meta_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 651 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 651 scale: '5' date_modified: '2026-08-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 651 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. (155 reviews) - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. (138 reviews) - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. (135 reviews) - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. (125 reviews) - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. (122 reviews) - Ease of Use (110 reviews) - Automation Features (102 reviews) - Business Growth (98 reviews) - Centralized Management (94 reviews) - Integrations (88 reviews) **What users dislike:** - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. (140 reviews) - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. (91 reviews) - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. (89 reviews) - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. (56 reviews) - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. (52 reviews) - Difficult Learning (47 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (33 reviews) ## HighLevel Reviews ### 1. Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Marque C. | Owner & Master Seamstress, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about HighLevel?** My onboarding process with HighLevel has been fantastic so far. As a small business owner, adopting a new CRM can feel overwhelming, but Manish made the process much easier and helped me understand how the platform can grow with my business. He was patient, knowledgeable, and took the time to answer all of my questions without making me feel rushed. His support gave me confidence that I was making the right decision for my business. I'm especially excited about the potential for automation, appointment reminders, marketing, and customer management all in one place. Thank you, Manish, for making the onboarding experience such a positive one! **What do you dislike about HighLevel?** As a new user, I haven't experienced any significant downsides yet. My first impression is that the platform offers a lot of functionality, which can feel overwhelming initially, but the onboarding support has made the setup process much easier. **What problems is HighLevel solving and how is that benefiting you?** As the owner of a growing bridal and alterations business, I was looking for a way to manage leads, automate appointment reminders, improve customer communication, and reduce the amount of administrative work that falls on me personally. HighLevel appears to provide an all-in-one solution that will allow me to spend more time serving clients and less time managing repetitive tasks. I'm especially excited about building systems that can grow alongside my business as it expands. **Official Response from Chase Buckner:** > Thanks for the review Marque! Glad to hear you had a great onboarding with Manish. I'll be sure to pass the kudos his way - it'll make his day! ### 2. Outstanding C ***** 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email **Rating:** 5.0/5.0 stars **Reviewed by:** Joe G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about HighLevel?** Everyone I had worked with LOVED what they do. I had an amazing experience with Maritiza Aguilera not only was she very knowledgeable on the product but she has fantastic customer facing skills. where i come from we have a company Wegmans grocery stores and it reminded me of this company. Outstanding Customer service on all levels. **What do you dislike about HighLevel?** I did have one person who I spoke to that told me High level did not have an option for prospecting so I was at first thinking about going to another company Apollo.io which has this feature. However Mari advised me GHL has this feature and gave me the information needed to stay with my decision to sign up for GHL today. **What problems is HighLevel solving and how is that benefiting you?** I can not answer this yet as I have not even begun to discover all GHL has to offer. However after my initial call with Mari I have to be honest she was giving me goose bumps I was so excited about everything she showed me she is a really great asset to your team. **Official Response from Chase Buckner:** > Thank you so much for the incredible feedback Joe and for taking the time to recognize Mari Aguilar’s support. We’re thrilled to hear she made such a strong impression and helped clarify how HighLevel can support your prospecting needs. We’re excited to have you onboard and can’t wait for you to discover even more of what HighLevel has to offer. Thanks again for the kind words and welcome to the HighLevel family! ### 3. High Level Streamlined Our Marketing with Powerful Automation Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Orlando M. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about HighLevel?** Before adopting High Level in my organization, I was using so many different tools for each client. Time spent learning and setting up marketing systems has been drastically reduced by using High Level. My favorite part of High Level is building out automation workflows. I also love that it is a white label platform because this adds value to my organization when pitching clients. **What do you dislike about HighLevel?** The website and landing page builders are not as robust as I need for most of my projects so I usually build these outside of High Level and integrate with High Level through embedding High Level forms into my websites. **What problems is HighLevel solving and how is that benefiting you?** High Level provides a singular platform for me to work on automated workflows, CRM, email marketing, social planning and posting, and paid digital ads dashboard. I don't have to move around between as many platforms as I used to do to perform marketing tasks. **Official Response from Chase Buckner:** > Thanks so much for the review Orlando! Glad to see you've been able to consolidate tools and speed up your client onboarding. Definitely check out the new AI Studio builder - the feedback has been insane! ### 4. Powerful All-in-One Platform with a Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Bob V. | Founder and CTO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2026 **What do you like best about HighLevel?** What stands out most to me about HighLevel is how customizable it is. I can design entire funnels, automate follow-up sequences, and create custom dashboards for each client. Plus, the ability to white label everything lets me offer a fully branded experience, which is a huge value add for my agency clients. **What do you dislike about HighLevel?** One challenge is that the learning curve can be steep, especially for new team members. Some of the more advanced automations or funnel logic take a bit of time to set up. Also, while the support team is generally helpful, sometimes response times are slower than I'd like, especially during busy periods. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solves fragmentation issues by centralizing tools for CRM, email marketing, scheduling, and automation. It's my central hub, helping me track leads, automate follow-ups, and organize client communications, saving time and enhancing efficiency. **Official Response from Chase Buckner:** > Thanks for the review Bob! Glad you're enjoying the extent to which you can customize the platform and make it your own for your clients. There does come a learning curve with so much functionality, but be sure to try out Ask AI if you haven't already as users are finding it more and more helpful as far as answering platform-related questions as well as actually building things out! ### 5. HighLevel: A Game-Changing All-in-One Platform for Marketing and Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Henriech J. | 100% Job Success | Tech & Systems VA | Notion, GoHighLevel, Zapier, ChatGPT, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about HighLevel?** HighLevel is a game-changer. It is an all-in-one platform for a business' marketing and operational needs. It's like 6 different software in one login. **What do you dislike about HighLevel?** Sometimes it's buggy, but only like 2/10 buggy - in loading sites > forms! **What problems is HighLevel solving and how is that benefiting you?** HighLevel helped me set up everything a business needs to do marketing and manage customers. From setting up simple forms to collect information to creating branded email templates and turning it into a campaign, to segmenting contacts leads based on where we get them from through smart lists and to setting up landing pages and funnels to be visible online. Before HighLevel, those different marketing needs are done with 3-6 different platforms - now all possible just by using HighLevel. **Official Response from Chase Buckner:** > Thanks so much for the awesome review Henriech! 🙌 We’re thrilled to hear HighLevel has helped simplify your marketing and operations by bringing everything into one platform. Replacing multiple tools with a single system is exactly the experience we aim to create, so it’s great to hear features like forms, campaigns, Smart Lists, funnels, and landing pages are making a real impact for your business. We also appreciate the honest feedback around occasional bugs in sites/forms. Reliability and performance are areas we’re continuously investing in, and feedback like yours helps us keep improving. Thanks again for being part of the HighLevel community! ### 6. HighLevel: All-in-One Platform with Smooth UI, Powerful AI, and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan M. | Senior Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2026 **What do you like best about HighLevel?** HighLevel is an all in one solution that saves time, effort and money spent of several different tools. It has funnel and website builder, smart automations, email marketing, tagging, calling and most of all AI implemented in everything. The UI is also very user friendly and smooth. You can integrate as many 3rd party tools you want. The pricing is affordable and can easily put cap to get more ROI. Their support is also very good and quick. Overall performance is 100/100. **What do you dislike about HighLevel?** Sometimes the software takes a while to load, and it can feel a bit laggy at times. **What problems is HighLevel solving and how is that benefiting you?** It helps me save time and avoid juggling multiple tools with multiple logins. It brings together the tools and features a business needs to stay online, all in one place. **Official Response from Jonathan Evans:** > Hi there, thank you so much for the detailed and thoughtful review—we truly appreciate it! We’re thrilled to hear that HighLevel has been helping you streamline your tools, save time, and improve your overall workflow. It’s great to know the UI, automations, AI features, and support team are making a positive impact for you. We also appreciate your feedback regarding performance and occasional lag. That’s something we’re continuously working to improve, and insights like yours help us get better. Thanks again for your support—we’re excited to be part of your growth! ### 7. HighLevel: Top-Tier CRM for Marketing with Powerful Integrations and ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Haley M. | O, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about HighLevel?** HighLevel is the platform for CRM that I recommend to EVERYONE! It easily integrates with most softwares that you use on a day-to-day basis, especially for marketing needs. The UI/UX can be as simple or complex as needed. Performance is absolutely TOP TIER especially considering the pricing of the platform - it provides a substantial ROI when leveraged right, especially with the capability of creating sub accounts. Easily create landing pages, forms, automations, sms blasts... literally anything you could possibly need for marketing. The high level team is constantly innovating to provide more and stay competitive, so that you can remain competitive. **What do you dislike about HighLevel?** The random glitches where it will remove leads or add leads in bulk. This is an absolute NIGHTMARE to go through and manually correct. The support is okay, but most times it feels like they know just as much as you and don't help to troubleshoot as quickly. **What problems is HighLevel solving and how is that benefiting you?** HighLevel is a top tier CRM to capture, nurture, and manage leads. Really really love this platform the ability to implement holistic comprehensive marketing campaigns from ppc ads, email campaigns, sms campaigns, and all around lead management. **Official Response from Chase Buckner:** > Thanks for the awesome review Haley! We’re glad you’re getting strong ROI and making the most of features like sub-accounts, automations, and integrations. We also hear you on the glitches and support experience. Those are areas we’re actively improving. Appreciate you being part of the HighLevel community! ### 8. All-in-One Marketing and CRM Powerhouse **Rating:** 4.5/5.0 stars **Reviewed by:** Janko J. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like that HighLevel is an all-in-one tool. It includes everything you need like email marketing software, automations, workflows, and communities. It's really all-inclusive and handles everything a CRM should do and more, including forms, quizzes, and funnels. I find it really convenient to have all these tools in one place. When I get a new client at my digital marketing agency, creating a sub-account for them is easy, giving them automatic access to all the automations and workflows, which helps to enhance their digital presence. Switching from other tools like Mailchimp to HighLevel also allowed us to save money. The setup was pretty easy, and the support team was very helpful. **What do you dislike about HighLevel?** Definitely, the API side of things is challenging. I tried creating a scraper to send data to HighLevel. While it's possible through Zapier to connect certain platforms, building something yourself for HighLevel is really challenging. Sometimes there are conflicts and issues because of old, outdated data. It's really helpful to have up-to-date information and guidelines and remove the old guidelines. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel for managing client relationships and automating marketing tasks. It's an all-in-one tool for email marketing, workflows, forms, and more, enhancing our digital presence easily. **Official Response from Jonathan Evans:** > Hi there, thank you for the detailed and thoughtful review—we really appreciate it! We’re glad to hear HighLevel has been a valuable all-in-one solution for your agency and that it’s helping streamline client onboarding, automations, and overall operations while saving costs. It’s great to know our support team has been helpful along the way as well. We also appreciate your feedback on the API and documentation experience. That’s an area we’re continuously working to improve, especially around clarity and keeping resources up to date. Thanks again for your support—we’re excited to continue growing with you! ### 9. All-in-One Solution with Automation, Needs Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jim B. | Firm Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I appreciate HighLevel being a one-stop source for all our follow-up and marketing needs, offering a far better value than others. The software makes it really easy to set up campaigns and provides all the tools to automate follow-up and track results. Having everything in one dashboard along with the AI assistant for automation is a tremendous help. HighLevel also offers a lot of integrations with other tools like email providers and SMS. **What do you dislike about HighLevel?** It's a huge tool, so that makes a quality knowledge base important. I think they could improve their training. Some of the people available by phone are tough to work with, mostly just difficulty in communicating. **What problems is HighLevel solving and how is that benefiting you?** HighLevel is a one-stop solution for our marketing and follow-up needs, providing better value than other tools. It simplifies campaign setup, automates follow-ups, and tracks results all on one dashboard, with an AI assistant for further automation support. **Official Response from Chase Buckner:** > Thanks for the review Jim! Glad to hear you're enjoying the all-in-one tool kit! Hopefully you've checked out some of the new AI tools like Voice AI and Conversation AI. We're seeing huge wins for business owners in those areas! ### 10. HighLevel: Comprehensive, Easy, But a Pricing Puzzle **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about HighLevel?** I like that HighLevel does everything well. For every service that you pay for, you get all of it. Writing the emails is very easy, connecting with customers is also easy, and fulfilling your service is easy as well. The integrations are incredible, and using HighLevel is so good that you don't really need other tools anymore. **What do you dislike about HighLevel?** The pricing can be a bit of a pain sometimes because so many different people sell it in so many different ways. Sometimes the subscription ask could be a little confusing. It was very complicated. It is a process, and it does take a long time, but it's worth it. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to easily run my entire online business from one place, handling everything from landing pages and emails to selling products and fulfilling services. It makes writing emails, connecting with customers, and service fulfillment straightforward. **Official Response from Jonathan Evans:** > Thank you for the thoughtful review and for taking the time to share such detailed feedback. We’re really glad to hear you’re finding HighLevel easy to use and valuable for running your business end-to-end—from emails and customer communication to funnels, integrations, and fulfillment. It’s great to know the “all-in-one” approach is making things simpler for you. We also appreciate your honest note on pricing. We understand that the different ways HighLevel can be purchased and resold can sometimes feel confusing, and we’re actively working on improving clarity around that. Thanks again for being part of the community and sharing your experience—it truly helps us improve. ### 11. All-in-One Hub for Real Estate Teams—Organized Metrics, Directory & Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Byron Umaña U. | Real Estate Operations & AI Systems Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2026 **What do you like best about HighLevel?** It has great features for real estate teams. We can keep everything in one place, including a directory, our metrics, analytics, and more, which makes it easier to stay organized. **What do you dislike about HighLevel?** So far, I haven’t found anything to dislike about this tool. **What problems is HighLevel solving and how is that benefiting you?** One of the most powerful features it offers is its automation. We can create workflows and automate our communication with clients, which is great for optimizing our time. **Official Response from Chase Buckner:** > Thanks for the review Byron! Glad to hear you're enjoying the all-in-one toolset. Hopefully you're checking out Ask AI as it's getting more and more powerful by the day as far as answering questions about your data and actually building things out for you! ### 12. Seamless Dashboard, Effortless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** SATYAM S. | Performance Marketing, PPC, SEO & Lead Generation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about HighLevel?** I find HighLevel to be really great for managing everything from one dashboard, which includes my payments and outreach setup. The ease of building websites, stores, or funnels, and having numerous funnels working is something I really appreciate. Hosting is very easy, making organization simple. I mainly use HighLevel for my funnel, and having it live there is fantastic. The automation capabilities, like WhatsApp, SMS, or email automations, are extremely easy to set up and use. The billing process is straightforward too. I enjoy the very easy dashboard and clean navigation; it makes finding settings straightforward. Additionally, setup with HighLevel was flawless, as everything is accessible once you have access to the account. I can start creating funnels, automations, and have everything in the same dashboard. Pricing is also flawless. **What do you dislike about HighLevel?** Nothing really **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to manage everything from one dashboard, handle payments, set up outreaches, build websites, and run numerous funnels. It's extremely easy to use WhatsApp, SMS, or email automations. Setup and billing are simple and straightforward. **Official Response from Chase Buckner:** > Thanks for your feedback Satyam! Love the term "the all-rounder"! We've got some great updates rolling out to Website builder soon that you're going to love. We're also rolling out the ability for third-party developers to build plugins for the website builder similar to Wordpress. Stay tuned! ### 13. Scales with Ease, Ideal for Agencies **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like that HighLevel is always adding new features, which is great since I pay a flat fee and can have unlimited subaccounts and white label it as my own software. This setup helps me generate monthly recurring revenue and manage over 100 clients from one dashboard, charging each of them a monthly fee. The initial setup was also really easy. **What do you dislike about HighLevel?** The AI studio is powerful but a bit raw. The UI/UX requires improvement, and the reporting and analytics need work. Email deliverability and setup are also areas that could be better. The mobile experience in web builders and the general client experience could be cleaner. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solves issues like having no website or CRM, and handles Google reviews, an AI chat widget, calendar, and payments, making it easier to manage over 100 clients and generate recurring revenue. **Official Response from Jonathan Evans:** > Hi there, thank you for sharing such a detailed review—we really appreciate it! It’s great to hear that HighLevel is helping you scale your agency, manage a large client base, and build recurring revenue with ease. We’re especially glad the flexibility with sub-accounts and white labeling has been valuable for your business. We also appreciate your honest feedback around AI Studio, UI/UX, reporting, and deliverability. These are areas we’re actively improving, and insights like yours help guide those enhancements. Thanks again for your support—we’re excited to continue growing alongside you! ### 14. The most amazing all-in-one White Label CRM solution for Agencies! **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. K. | Chief Technical Officer and Director of SEO Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about HighLevel?** I like that I can "white label" the CRM to be our own and also get other solutions to bolt right in and service our clients and customers in a seamless platform. It's absolutely amazing at omnichannel integration and it keeps getting better from here with blogging and multi-payment invoicing! **What do you dislike about HighLevel?** There isn't much to dislike other than features missing that are "on the way." It is just a matter of time for these features to be there. **What problems is HighLevel solving and how is that benefiting you?** High level is connecting my prospects and clients with communication from multiple different channels including email, texting, blogging, and social messaging. **Official Response from Jonathan Evans:** > Hi Joseph, thank you so much for your continued support and for updating your review—we truly appreciate it! It’s great to hear that HighLevel has been helping you deliver a seamless, white-labeled experience for your clients and that features like omnichannel communication and integrations are making an impact. We’re always working to expand the platform, so your patience as new features roll out means a lot. Thanks again for being part of the HighLevel community—we’re excited to keep growing with you! ### 15. Streamlined CRM for Lead Management and Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Aditya P. | Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about HighLevel?** I like how HighLevel combines CRM, automation, and marketing tools into one platform, which saves a lot of time. The platform helps manage leads, automate tasks, and keep all client interactions organized in one place. The initial setup was fairly straightforward, and once everything was configured, it was easy to start the day. **What do you dislike about HighLevel?** This platform has a lot of features, so the learning can feel a bit steep at first. Features like workflow automation and funnel setup can take some time to learn, more guidance and onboarding tips would make the process smoother for new users. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps me manage leads, automate tasks, and keeps all client interactions organized in one place. **Official Response from Chase Buckner:** > Thanks for the review Aditya! Glad to hear HighLevel has helped simplify your CRM, automation, and lead management workflows. Also appreciate the feedback on the learning curve and are continuously improving onboarding to make getting started even easier. Thanks for being part of the HighLevel community! ### 16. Versatile Platform Connecting Social Media and Client Management **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin V. | Permitting administrative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about HighLevel?** I like how easy HighLevel is to use and how the different modules are readily available. The texting, voice calls, and documentation links are particularly handy. The way everything interconnects with social media is fantastic. **What do you dislike about HighLevel?** I think there could be a better understanding of databases. For example, when I try to configure pipelines or set up automation, it doesn't always work well. Also, keeping track of invoices or other information is not as good as it could be. I wish it were more like Asana, Zoho or Salesforce in that regard. The initial setup was fairly easy but needed a lot of tweaking to get everything to function perfectly for the tasks. **What problems is HighLevel solving and how is that benefiting you?** HighLevel connects different platforms for social media and client management, streamlines client database connectivity for my agents to close deals, and allows project staging to track customer progress precisely. **Official Response from Jonathan Evans:** > Thank you for taking the time to share your feedback—we really appreciate it. We’re glad you’re enjoying the platform’s ease of use and connectivity, and we also value your input on areas like automation and database management. Your insights help us continue to improve. If you ever need help optimizing your setup, feel free to reach out—we’re here for you. ### 17. GHL - A powerful tool to manage your online business. **Rating:** 5.0/5.0 stars **Reviewed by:** Georges C. | Disease Prevention & Longevity Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about HighLevel?** It’s a true all-in-one app that covers everything from CRM and courses to funnel creation and automation, and it includes unlimited contacts and emails. **What do you dislike about HighLevel?** So far, I’ve liked everything this platform has offered me. It feels much more complete than Kartra or ActiveCampaign, and overall it covers what I need in one place. **What problems is HighLevel solving and how is that benefiting you?** General onboarding questions. **Official Response from Chase Buckner:** > Thanks for the review Georges! Glad to hear you're digging the all-in-one tool kit as well as the unlimited contacts & users! We always though it was strange to get punished financially for growing your database : ) ### 18. All-in-One Platform with Powerful Automation and White-Label Perks **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about HighLevel?** What I appreciate most is the all-in-one platform design, along with its robust automation features and the white-label options that are especially useful for agencies. **What do you dislike about HighLevel?** The steep learning curve and complicated interface can be challenging, and I have found the inconsistent customer support to be frustrating. There are also potential hidden costs, particularly when it comes to third-party integrations. Additionally, the CRM features feel clunky, such as having to use multiple screens for simple tasks, and there are missing advanced functionalities that larger clients might expect, which is disappointing given its "all-in-one" promise. **What problems is HighLevel solving and how is that benefiting you?** This platform addresses the challenge of managing multiple marketing tools and the complexities of client management for agencies by providing an all-in-one solution that covers CRM, automation, funnels, and communication. Users benefit from reduced costs, improved efficiency, higher lead conversion rates, and the ability to white-label the platform to generate additional revenue streams. By centralizing lead nurturing, reporting, and client engagement, it eliminates the need for several separate subscriptions and simplifies workflows. Features such as automated SMS and email, AI integration, funnels, and scheduling further enhance the user experience and streamline daily operations. **Official Response from Jonathan Evans:** > Thank you for your thoughtful review — we’re glad the automation and white-label features are delivering value for you. We also appreciate your honest feedback around usability, CRM functionality, support consistency, and integration costs. That input helps us continue improving the platform. If you’re open to it, we’d welcome the chance to connect and learn more about your experience. — The HighLevel Team ### 19. Seamless CRM Setup with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan P. | Partner & Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like how easy it was to set up HighLevel and how their onboarding specialist worked with me to answer all of my questions right off the bat. It's a very clean CRM system that helps us stay organized with all of the people we need to talk to. HighLevel also made me join a Zoom right after signing up, where I could speak to someone who answered the three or four questions I had. This allowed me to set up all of my opportunity boards, making onboarding much easier. **What do you dislike about HighLevel?** There is currently nothing that we dislike about HighLevel. **What problems is HighLevel solving and how is that benefiting you?** HighLevel is a clean CRM system that helps us stay organized by tracking all the prospects in our pipeline. **Official Response from Chase Buckner:** > Thanks for the review Bryan! Glad to hear you took advantage of the Live Zoom Onboarding. Be sure to try out the new AI Studio vibe builder - it's insane! ### 20. if you can survive the learning curve which is very steep you can make money with this program **Rating:** 5.0/5.0 stars **Reviewed by:** Bill B. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2026 **What do you like best about HighLevel?** Go high level is an extremely difficult program. This is because it integrates so many different types of marketing into one platform. It's taken me about a year to get to the point where I can actually use it. And I am still a novice. This should be a university course that is taught for credit just like you have Adobe fully integrated into the university system. There's no way to start using this program easily. It takes way more than a month just to figure things out if you have a lot of time on your hands. I'm not stupid. But I feel stupid when I use go high level. My advice, fine someone who teaches this and go step by step and try to learn only the tools that you think you can make money with in the beginning. After you've gotten a couple of clients then when your monthly not and UT NUT is covered can you begin to try to learn some of the other things to add on. That is my honest evaluation of the program you will not find as money tools in one place for such a small amount of money anywhere else. I'm still spending at least 500 or more dollars on other programs that are mostly to create artwork and videos but at least I know that my $200 is well spent with go high level **What do you dislike about HighLevel?** As I mentioned in the previous box go high level is extremely difficult to learn there's no easy way. If you took it and you only sold it as each individual tool then maybe people wouldn't know so much about the fact that all the tools are together and it would be easier mentally to wrap your head around the fact that you can do anything with this program **What problems is HighLevel solving and how is that benefiting you?** I now have a AI assistant that answers my telephone and can schedule meetings bearing in mind that I haven't begun to advertise yet. But that alone without anything else makes the program worth the money that I'm paying. And the fact that I can turn around and sell it to someone else or a hundred someone else's makes the ability for expansion and revenue generation solid. **Official Response from Chase Buckner:** > Thanks for the candid review Bill! Glad to hear you're up and running and that Voice AI is delivering solid ROI already. Rest assured we're hard at work to make the platform more intuitive and easy to get into. If you ever need anything, we're just a live Zoom away! ### 21. The best motivating feeling is growing every day towards becoming more of what you are capable of. **Rating:** 5.0/5.0 stars **Reviewed by:** Mik N. | Currently Painter... Soon to be AI Solutions Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about HighLevel?** I am a 53 year old male and I am a complete novice to AI and GHL, and it has taken me more than a few months to get my head around the things that I have needed to do to be able to provide a SAAS to my first client. I have really enjoyed the learning curve and really seeing how someone can utilize AI through a platform as expansive as GHL to help businesses to actually benefit from the service in many ways. I am still drinking too much coffee and scratching my head often. During these moments I have found the GHL support team invaluable. In particular Krishna Nair was able to somehow speak my process language and cleared up many things in just 1 call. Really.... I am so grateful to Krishna because he was patient and seemed to understand where and why i was stuck in each situation I asked about. He seamlessly helped me through all of them while explaining why it is done that way. Thanks Krishna and GHL for the new experience and journey and help getting to where I am. **What do you dislike about HighLevel?** Nothing to dislike yet. I just need more guidance and tutoring to learn, grow and become more efficient **What problems is HighLevel solving and how is that benefiting you?** As I am a novice everything seems to be on a higher difficult scale than easy for the moment. I guess GHL has helped me to understand that I need to "focus and fail quickly (which has been happening a lot) Because the faster I fail and learn, the quicker i will succeed" **Official Response from Jonathan Evans:** > Thank you for sharing your experience—this was great to read! We’re so glad HighLevel has supported you on your learning journey and helped you build confidence as you get your first SaaS client up and running. It’s especially wonderful to hear that Krishna Nair was able to provide patient, clear guidance when you needed it most. We’ll be sure to pass along your kind words to him. Thanks for being part of the HighLevel community—we’re excited to continue supporting your growth! ### 22. A Complete All-in-One Package That Makes Marketing Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about HighLevel?** It's the complete package. Nice to have everything all in one space. Easy to add accounts and market to potential clients. **What do you dislike about HighLevel?** Not for the beginner. Can be intimidating. I believe short little explainer videos under each tool that a user can review similar to a 'how-to' for what you're seeing on the page. **What problems is HighLevel solving and how is that benefiting you?** Instead of 14 different subscriptions to API together, it's all here, one price. **Official Response from Jonathan Evans:** > Thank you! ### 23. Robust, Feature-Rich Tool That’s Well Worth It **Rating:** 5.0/5.0 stars **Reviewed by:** CJ P. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about HighLevel?** High level offers a robust amount of options and services. It’s an incredible tool once you learn how to use it. Great buy for the money **What do you dislike about HighLevel?** The initial learning curve can be quite steep and occasionally frustrating but I find that it’s well worth the effort **What problems is HighLevel solving and how is that benefiting you?** It has helped scale our agency and enabled us to help our clients in innumerable ways. The CRM tools, chat bots, agents and more are incredible! **Official Response from Chase Buckner:** > Thanks for the review CJ! Glad you're enjoying the tool set. Sounds like you've already tapped to Voice and Chat AI - wait till you see what comes next! ### 24. Unmatched Customization and Flexibility in CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Christian E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about HighLevel?** I appreciate that this CRM allows us to fully tailor the experience for each user. It starts as a blank slate, giving us the flexibility to implement the changes we need. The customizable user interface also helps make the time spent using it more enjoyable. Also they have world class customer support. **What do you dislike about HighLevel?** The SaaS level comes with a high price tag. While it does allow for complete customization of the selling features, the cost can be quite steep, especially if you are just starting out as a CRM agency. Additionally, although setting the price is straightforward, managing those settings can be challenging. **What problems is HighLevel solving and how is that benefiting you?** The main issue that HL addressed for us was automation. Setting up automation with HL is straightforward and much easier to manage and implement than with Keap. Additionally, HL handles calendar appointments far better than most other CRMs. **Official Response from Jonathan Evans:** > Thank you for the thoughtful review! We’re glad to hear that the flexibility, customization, and automation capabilities are delivering real value for your team — especially compared to other platforms. It’s also great to know our support team has made a positive impact on your experience. We understand that pricing at the SaaS level can feel significant, particularly for newer agencies. We’re continuously working to enhance value and simplify management so scaling feels more seamless. We appreciate you being part of the HighLevel community! — The HighLevel Team ### 25. Comprehensive CRM with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush M. **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I really appreciate the 24/7 support team with HighLevel that's available all the time, even on weekends. They're never closed, which I think is the best part. Another aspect I find valuable is the workflow automation, where I can set triggers and actions, like automatically sending out an email when someone fills out a form. This adds great value to business operations. I also like that HighLevel supports extensive integrations, allowing for connection with third-party apps through simple setups, and that it has native integrations with over sixteen hundred apps. **What do you dislike about HighLevel?** I think the support system could be really strong when it comes to building websites and all. There should be someone who is a specialist to actually help the clients learn because they are paying to HighLevel and then directly again signing up any other people from the market. So it could be a disadvantage there. Also, the initial setup is a bit difficult, but once it's set up, it's like a plug and play. **What problems is HighLevel solving and how is that benefiting you?** HighLevel lets me handle lead capture, nurturing, and closing, acting as a CRM, marketing, and sales tool. It supports automations, AI bots, invoicing, and integrates with apps for email and social media marketing. **Official Response from Chase Buckner:** > Thanks for the awesome review Piyush! Glad to hear you're enjoying the platform and support. As always, jump on Zoom with us if you need anything! ### 26. Versatile Automation Tool, Needs Intuitive Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Josh R. | Project Manager **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I like HighLevel's ability to set up automations that are pretty intuitive and can be triggered with any kind of web trigger, even integrating custom code from your website. The website builder is also quite easy to use, feeling similar to Elementor. I appreciate that HighLevel offers the same value and much more functionality for less money compared to competitors like Birdeye. As an affiliate for HighLevel, I'm confident to give it a 10 when recommending it to others. **What do you dislike about HighLevel?** I find HighLevel not intuitive, and it takes a lot of time to run a bit of trial and error before things work right. It feels like a mediocre cafeteria that offers everything but nothing really tastes good. I think they need to update existing features instead of always focusing on new things. They could make the internal system more intuitive because sometimes things are really hard to find. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps by providing a central hub for my business, offering everything needed for a small service-based or e-commerce setup. The intuitive automations and easy-to-use website builder streamline work, even with custom website code. **Official Response from Chase Buckner:** > Thanks for the feedback Josh! We really appreciate you taking the time to share both what’s working well and what feels frustrating. We’re glad to hear you’re finding value in the platform, and it means a lot that you feel confident recommending HighLevel as an affiliate. At the same time, your feedback around intuitiveness, discoverability, and the learning curve is completely fair, and it’s something we’re actively working to improve. As the platform has grown, we know that clarity, consistency, and refinement matter just as much as new capabilities, and improving the experience of existing features is a big focus for us this year. Thanks again for being honest, and for sticking with us — feedback like this directly shapes what we build next. ### 27. Boosts Sales with Powerful SEO Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Madhav T. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I really like HighLevel's automation features, particularly in SEO and the review management system. These features really stand out for me. As someone from a website and SEO background, I find the automation is incredibly handy. It helps my small team upsell services with ease, requiring less effort on our part. For example, while selling website design, I can include the review management system as an additional feature, which lets me charge a bit extra. This makes it very beneficial for our business. I also appreciate the website templates; they are useful when I offer a complete website setup in just three days. Overall, these aspects really help me streamline my work. Setting up HighLevel was also quite easy for me, except for the Facebook and Google Ads pixel integration, which was a bit challenging. But aside from that, everything was easy to get started with. **What do you dislike about HighLevel?** I would just like more options in the template section for a website or landing page. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps manage everything in one place for web design and marketing, including running Facebook and Google Ads. It provides templates and automates the review system, enhancing my services. It's easy to upsell features like review management, increasing my revenue with little effort. **Official Response from Jonathan Evans:** > Thank you for the detailed review! We’re thrilled to hear that the automation features — especially SEO and review management — are helping you streamline delivery and increase revenue through upsells. It’s great to know the templates and all-in-one setup are supporting your fast website turnarounds and marketing services. We also appreciate your feedback about expanding template options. Our team is continuously adding and refining templates to give you more flexibility and variety. Thanks for being part of the HighLevel community and for sharing how you’re using the platform to grow your business! — The HighLevel Team ### 28. Efficient Automation, Outdated Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Sophie V. | Business Developer , Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I really like the pipeline, it's really very good. I also love the automations, they are extremely powerful and work really well. We both use it to do automation within HighLevel, which allows us to save a lot of time. It is possible to automate all processes, like sending follow-ups automatically and automating appointment requests. Additionally, there is a dedicated team that helps with the setup, which makes everything super smooth. **What do you dislike about HighLevel?** The interface is a bit outdated. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel for my CRM and my pipeline. It solves my problem of organizing and following up with leads. **Official Response from Jonathan Evans:** > Thank you for your review Sophie! ### 29. Intuitive CRM with Robust Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie K. | Founder & C.E.O., Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2026 **What do you like best about HighLevel?** I like that HighLevel is easy to use and intuitive. It's not clunky like some other CRMs, and things fit together really nicely without being overly modular. I also find HighLevel was much easier to use than HubSpot and had better support. It's less expensive, with better integration across different tools and modules. **What do you dislike about HighLevel?** The website builder, groups, and ecommerce features are still being worked out. The social media integration doesn't work with all platforms, but it's still very good and usable. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel as a CRM and for email marketing, social media calendar, and website management. ### 30. Great CRM with Critical Automatic Follow-Ups for Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Bill O. | Sales Account Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about HighLevel?** Great CRM all the automatic follow up features are critical in our sales business **What do you dislike about HighLevel?** There are a lot of features just learning. The mall is a bit difficult, but you can pick and choose the ones you want to use. **What problems is HighLevel solving and how is that benefiting you?** Emailing and texting automation is what the biggest benefit is for us and then keeping track of notes. Multiple people can use the CRM at a time. **Official Response from Chase Buckner:** > Thanks for the review Bill! Hopefully you're already aware, but our Success Team is standing by, 24/7, in Zoom so hop on any time we can help. Be sure to ask them to show you Voice AI and Conversation AI if you haven't checked those out already! ### 31. Automation in minutes: easy to use and very efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Abraham A. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like how easy it is to use. I've integrated automation solutions for my company in just a few minutes, something that would have taken me weeks with other tools. **What do you dislike about HighLevel?** The availability of their API in the full plan initially complicated some functions. **What problems is HighLevel solving and how is that benefiting you?** The integration of marketing and sales has helped me to capitalize on my marketing campaigns. **Official Response from Jonathan Evans:** > Thank you! ### 32. All-in-One AI, Website, and Marketing Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas P. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about HighLevel?** all in one ai, webiste, and marketing solution **What do you dislike about HighLevel?** The software feels a bit complicated during the initial setup. **What problems is HighLevel solving and how is that benefiting you?** i have one place to see webistes, social cal, ads, payments, ai **Official Response from Chase Buckner:** > Thanks for the review Nicholas! Glad to hear you're enjoying the all-in-one tool kit. Make sure you take advantage of your live Zoom Kickoff and Success calls with our team 👍 ### 33. Streamlined All-in-One Platform with a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** shadab s. **Reviewed Date:** January 06, 2026 **What do you like best about HighLevel?** I like that HighLevel centralizes everything — CRM, automations, funnels, email, SMS, and scheduling — into one platform, replacing multiple tools and keeping my entire workflow organized and automated. This all-in-one setup saves me time, reduces costs, and makes my workflow simple and efficient. I switched to HighLevel because it combines tools like ClickFunnels, Mailchimp, and a separate CRM, greatly simplifying my day-to-day tasks. **What do you dislike about HighLevel?** The main areas that could be improved in HighLevel are usability and stability in some features. The platform can feel a bit complex and overwhelming for new users, and some parts of the UI aren’t always intuitive. A few tools occasionally feel buggy or slow, especially when working with workflows or page builder elements. More polished design flexibility and smoother onboarding would make the overall experience even better. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to manage leads, pipelines, and automate client communication. It centralizes CRM, email, SMS, and scheduling, replacing multiple tools and saving time, reducing costs, and simplifying my workflow. **Official Response from Jonathan Evans:** > Thank you for the detailed and thoughtful feedback! We’re so glad to hear that HighLevel has helped you consolidate tools like ClickFunnels, Mailchimp, and your CRM into one streamlined platform. Simplifying workflows, reducing costs, and keeping everything centralized is exactly what we strive to provide. We also truly appreciate your honest input about usability, stability, and onboarding. We know the platform can feel complex at first, and we’re continuously working to improve UI clarity, performance, and the overall onboarding experience to make things smoother for new and growing users. Thanks again for being part of the HighLevel community and for sharing insights that help us keep improving. — The HighLevel Team ### 34. All-in-One Solution with Stellar CRM and AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Beant S. **Reviewed Date:** January 23, 2026 **What do you like best about HighLevel?** I really like HighLevel's conversation inbox; it's my personal favorite feature. It lets me communicate with potential and existing customers while having a complete history and record of their account and interactions with us. Besides that, HighLevel offers a variety of features that I use both in the background and on the front end. The AI agents we previously discussed are also great, and I appreciate the ability to quickly create funnels. Additionally, the social media planner is another favorite tool of mine, allowing me to share and respond to reviews through AI. **What do you dislike about HighLevel?** Sometimes, the UI could be more consistent across the platform. **What problems is HighLevel solving and how is that benefiting you?** HighLevel provides an all-in-one platform, integrating multiple tools that function together. It includes voice AI agents for 24/7 customer interaction and a chat widget for website queries. The conversation inbox maintains a complete contact history, streamlining communication. **Official Response from Chase Buckner:** > Appreciate the feedback Beant! Glad to hear the AI tools are delivering so much value for your businesses as well. ### 35. Comprehensive Solution with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Wasim D. | CSM, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about HighLevel?** I love their customer support, to be honest. I think they're very fast. I love that as soon as you sign up, you have your onboarding call, and they incentivize you by adding $25 into your wallet if you attend, to make sure you're actually successful with your journey. I think they're really great, and I like that they're always updating their product according to industry needs. **What do you dislike about HighLevel?** I think there's like too much going on at once. Maybe, like, you know, you have the agency view, you have the dashboard, etcetera. So maybe just like dumbing it down a little bit. **What problems is HighLevel solving and how is that benefiting you?** HighLevel centralizes my operations in one platform, serving as a complete package for my company. I use it for prospecting, gaining insights on companies, as a CRM, and as a dialer. **Official Response from Chase Buckner:** > Thanks for the review Wasim! I passed your kudos on to our onboarding teams - rest assured you've made their day! ### 36. Flexibility and Affordability Make It Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I find HighLevel flexible and easy to use. It's very easy to set up and helps us keep all our customer data in one place. It streamlines the collection of data on new leads and prospects. I also appreciate the affordable pricing compared to our previous tool, HubSpot, which included many features we never used. We use HighLevel to maintain our customer list and deals, send marketing emails, and build forms for our website. I also like how we can integrate their forms and calendars with our website built on Squarespace. **What do you dislike about HighLevel?** I wish the email marketing side had a few more features. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to maintain our customer list, manage deals, and collect visitor data. It consolidates our customer data in one place and helps us manage leads efficiently. **Official Response from Chase Buckner:** > Thanks for the great review John! We’re glad HighLevel’s flexibility, ease of setup, and affordability are helping you streamline your customer data, leads, and deals in one place, and we appreciate your feedback on email features as we continue improving that area. ### 37. A Comprehensive Solution for Digital Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Julio R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about HighLevel?** I love the power of HighLevel and the possibilities it offers to address so many different aspects from one place. I appreciate how it facilitates customer service and improves their experience day by day. It's impressive not having to be subscribed to more than a dozen different tools, as HighLevel does it all in one and is fully integrated. Its updates are amazing and the functionalities, such as automations, email marketing, AI agents, web design platform, social media schedulers, and calendars, are numerous, which practically solves any marketing problem a company wants to tackle. **What do you dislike about HighLevel?** They are working on its improvement, but the acquisition of phones for South American and European countries is still a pending task. **What problems is HighLevel solving and how is that benefiting you?** HighLevel allows me to use multiple tools on a single integrated platform, eliminating the need for subscriptions to various tools. It offers automations, email marketing, web design, and more, solving almost any marketing problem. **Official Response from Jonathan Evans:** > Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that HighLevel’s all-in-one platform has helped you centralize your marketing efforts and eliminate the need for multiple tools. It’s great to know that features like automations, email marketing, AI agents, web design, social scheduling, and calendars are making a meaningful impact on both your workflow and your customers’ experience. We also appreciate your feedback regarding phone number availability for South American and European regions. Expanding global telephony coverage is an ongoing focus for our team, and feedback like yours helps us prioritize improvements that matter most to our international users. Thank you again for being part of the HighLevel community—we’re excited to continue building and improving the platform with you in mind! ### 38. All-in-One Platform with Room for UX Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca Sloan B. | Owner and Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2026 **What do you like best about HighLevel?** I feel like you get a lot for a good price with HighLevel. It's really nice to have everything in one platform. I really appreciate the twenty-four-seven support on Zoom calls, which makes the setup process easy. **What do you dislike about HighLevel?** I think it should be made to be more user friendly. The UX design layout could be improved. **What problems is HighLevel solving and how is that benefiting you?** HighLevel streamlines several automation tools into one platform, making it convenient to use for CRM, project management, and social media scheduling. **Official Response from Jonathan Evans:** > Thank you for sharing your feedback and for highlighting both the strengths and areas for improvement. We’re glad to hear you’re getting strong value from the all-in-one platform and finding the 24/7 Zoom support helpful during setup—that’s something we put a lot of focus on to make onboarding as smooth as possible. We also appreciate your note on UX and usability. Feedback like this is really important to us, and our team is continuously working on improving the user experience to make the platform more intuitive and easier to navigate. It’s great to hear HighLevel is helping you streamline CRM, automation, project management, and social scheduling all in one place. Thanks again for taking the time to share your experience—it’s truly appreciated. ### 39. Promising Potential to Supplement My Core Business **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew E. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about HighLevel?** That had yet to be determined. I believe I’ll be able to supplement my core business. **What do you dislike about HighLevel?** I still need to build out a few workflows to create some supplemental income. **What problems is HighLevel solving and how is that benefiting you?** It isn’t solving any problems for me yet, but I can see how it will eventually. **Official Response from Chase Buckner:** > Thanks for the review Matt! Hopefully you're already aware, but the team is standing by live, 24/7, in Zoom in case you need anything 👍 ### 40. Powerful CRM with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** sadaf H. | Social Media Coach and Branding Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about HighLevel?** I love the way that we are able to call the leads from the system, organize them, and categorize them to easily follow up with bulk email and bulk text messages. I also find HighLevel user-friendly and appreciate its functionality. The initial setup was very simple and easy. **What do you dislike about HighLevel?** Sometimes there are some glitches when using the app, and it's much easier than using the desktop version. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel as a CRM to keep all our accounts in one place, update contacts, move them into the right stages, and get new leads. It helps in maintaining relationships and organizing leads for follow-up with bulk emails and text messages. **Official Response from Jonathan Evans:** > Thank you for your thoughtful review! We’re glad to hear that HighLevel makes it easy for you to call, organize, and follow up with leads through bulk email and text, and that the initial setup felt simple and user-friendly. We also appreciate your feedback regarding occasional app glitches. Our team is continuously working on performance improvements to ensure a smoother experience across both mobile and desktop. Thanks for being part of the HighLevel community—we’re excited to keep supporting your growth! ### 41. Set up your business using GHL - you won't regret it! **Rating:** 5.0/5.0 stars **Reviewed by:** Atila O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about HighLevel?** huge possibilities for nearly all use cases, awesome customer support, easy to set up, easy to use, nearly every software can easily be integrated **What do you dislike about HighLevel?** until now high level was only available with English support. for me now issue, as a I speak fluently. but now there is also a german certified specialist. **What problems is HighLevel solving and how is that benefiting you?** I can easily set up funnels and websites, have all my contacts in a perfect working crm and am able to install ai agents to my clients accounts and projects **Official Response from Chase Buckner:** > Thanks for the review Atila! Glad you're enjoying the platform. Hopefully you've already checked out Martin's German tutorials in University! ### 42. User-Friendly CRM, Exceptional for Email and Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** RM Support Team S. **Reviewed Date:** November 12, 2025 **What do you like best about HighLevel?** I enjoy using HighLevel because of its user-friendly and easy-to-understand design, making it an intuitive Customer Relationship Management (CRM) tool that simplifies my tasks. HighLevel is especially effective in managing email sequences and automating bulk email dispatch, which has significantly streamlined the email marketing process for me. Moreover, it's a fantastic tool for lead management. I can easily track lead progress across various stages of my sales funnel and pipeline, and generating reports is straightforward, which enhances my ability to analyze and improve business strategies. The simplicity of navigating HighLevel, even from the initial setup, contributes greatly to its appeal. **What do you dislike about HighLevel?** I find the support chat accessibility in HighLevel to be lacking. Unlike other CRM tools where the chat support icon is readily available and pops up on the side, HighLevel does not provide this convenience. This feature would be more helpful and convenient for users, making support more accessible and seamless. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to automate email marketing sequences and manage leads effectively. It simplifies bulk email sending, lead funnel visibility, and eases report generation, all in a user-friendly CRM. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re thrilled to hear that you find HighLevel intuitive and valuable for managing email campaigns and tracking leads through your funnels. Simplifying marketing and CRM workflows so you can focus on growth is exactly what we strive for. We also appreciate your feedback regarding support chat accessibility. Our team is actively working on improving the in-app support experience to make it faster and more seamless for users to connect with our specialists when they need assistance. We’re grateful to have you as part of the HighLevel community and appreciate you sharing your experience — your input helps us continue improving every day! — The HighLevel Team ### 43. Empowers Contractors with Scalable Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Austin B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about HighLevel?** I like that HighLevel can scale easily and that it helps contractors out. It allows me to build out automation systems that can scale with contractors as they need, which ensures they have a smooth sales business. **What do you dislike about HighLevel?** The user interface isn't super friendly, but they are developing it so that it is. The setup was easy, but the learning curve was steep. **What problems is HighLevel solving and how is that benefiting you?** HighLevel speeds up following up on leads and missed calls for contractors, and allows me to build scalable automation systems for smooth sales operations. **Official Response from Chase Buckner:** > Thanks for the review Austin! Glad to hear HighLevel has helped you automate and engage leads faster. Speed to lead is everything! ### 44. HighLevel: Unified Platform with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Tanika B. | Administration, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about HighLevel?** I use HighLevel to manage client communications, automate workflows, track leads, and streamline marketing and sales processes within my business. What I like most is that it brings all of my marketing, communication, and client management tools into one unified platform. I also think the automation builder works especially well; it allows me to set up streamlined workflows that save time and ensure none of my leads or clients fall through the cracks. **What do you dislike about HighLevel?** Some parts of the system feel a bit complex, and it can take a while to figure out how everything works. A simpler layout or better onboarding tutorials would help. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to manage client communications, automate workflows, track leads, and streamline marketing and sales. It consolidates multiple tools, automates tasks, improves lead tracking, and ensures consistent client communication. **Official Response from Jonathan Evans:** > Thank you for sharing your experience! We’re glad HighLevel is helping you unify your marketing, communication, and client management in one place — and that the automation builder is saving you time and improving lead follow-up. That’s exactly what we aim to deliver. We also appreciate your feedback about system complexity and onboarding. We’re continually working to improve the user experience and expand our training resources to make getting started even smoother. Thanks for being part of the HighLevel community! — The HighLevel Team ### 45. All-in-One Digital Marketing Hub That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Rich P. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about HighLevel?** Having everything digital marketing-related in one place is great. They also have some great support people, like Harismita N. that takes the time to break things down into simple terms and actions. **What do you dislike about HighLevel?** It can be overwhelming to pick up initially. **What problems is HighLevel solving and how is that benefiting you?** Being able to have my Voice Agents, marketing campaigns, forms, lead sheets, etc. all in one place. **Official Response from Chase Buckner:** > Thanks for the review Rich! Glad to hear you're digging the support as well as the all-in-on toolkit. If you ever need anything, we're just a Zoom call away! ### 46. Powerful AI Agents & Automations with Easy Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I love the powerful features it offers, especially its use of AI agents and automations, and I really appreciate how easily I can customize these features to fit my specific needs. **What do you dislike about HighLevel?** So far, I can’t think of anything I don’t like about it. **What problems is HighLevel solving and how is that benefiting you?** The biggest help High Level has provided is the ability to automate our lead follow-ups in a way that’s both effective and engaging, using AI agents. **Official Response from Jonathan Evans:** > Thank you for your great review! We’re so glad to hear that you’re enjoying the AI agents and automation capabilities — and that the customization options are helping you tailor everything to your specific needs. That flexibility is exactly what we aim to provide. It’s also fantastic to know that automating your lead follow-ups with AI is making a meaningful impact. Helping businesses stay consistent and engaging without adding extra workload is a big part of our mission. We truly appreciate you being part of the HighLevel community! — The HighLevel Team ### 47. HighLevel Runs Smooth and Is Truly User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Miguel C. | Admin for Home improvement Campaign, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about HighLevel?** Everything is perfect it runs smooth and user friendly **What do you dislike about HighLevel?** Nothing, for me HighLevel is perfect and easy to use **What problems is HighLevel solving and how is that benefiting you?** GHL solves our CRM problem and streamlines automations **Official Response from Chase Buckner:** > Thanks for the awesome review Carlos! Glad to hear HighLevel is rocking for you as an AI powered CRM 💪 ### 48. Go High Level Best CRM on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie B. | National Sales Manager, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about HighLevel?** High Level, is fantastic easy to use has so many features from Sales and Marketing very quick has minimal drop outs, can book meetings directly and add and change snippets for generated emails, has excellent calendar feature to directly book generated meetings, group sales and contacts it has made my life a lot easier able to get to contacts and open notes and data add notes and details acess to call back dates enjoy working with High Low **What do you dislike about HighLevel?** the only downside is sometimes on calendar the data ie booking a time does not appear and you have to book manually and it can at times freeze or drop out but it is not often i use High low daily all day so on it for a length of time.I have not had to reach out for customer support myself, it is very easy to use and integrate for mail outs i found it very easy to implement and navigate through **What problems is HighLevel solving and how is that benefiting you?** Ease of grouping clients, call backs sales, marketing email drops freeing up my time as emailing and added bonus of snippets to add and generate your emails, booking internally, placing calls through High Low recorded for training and compliance, ability to map out you daily targeting basically freeing up your time to concentrate on areas of importance than using time to navigate clients, emails **Official Response from Jonathan Evans:** > Thank you for such a detailed and thoughtful review! We’re thrilled to hear that HighLevel’s features—like meeting booking, email snippets, calendars, and client grouping—have made your work easier and more efficient. It’s great to know the platform is helping you save time so you can focus on what’s most important. We appreciate your feedback about occasional calendar display issues and rare freezes. Our team is always working to improve stability and user experience, and insights like yours help guide those enhancements. It’s fantastic to hear that you’ve found HighLevel easy to use and integrate into your daily workflow. We’re grateful for your trust and are excited to keep supporting your success. — The HighLevel Team ### 49. All-in-One CRM with Great Community and Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** James B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about HighLevel?** All In one tool, think of it like a pocket knife that does it all, great community and support behind it as well. Can build on it and use what you need and affordable SaaS CRM you can use internally or white label easily **What do you dislike about HighLevel?** Certain features get changed or buggy, Agency level this is the software, Enterprise level not for you **What problems is HighLevel solving and how is that benefiting you?** Automation and API calls while making phone calls **Official Response from Jonathan Evans:** > Thank you for your thoughtful review! We love the “pocket knife” comparison — that’s exactly the kind of flexibility we aim to provide. It’s great to hear that the all-in-one functionality, white-label capabilities, and community support are delivering value for you. We also appreciate your honest feedback regarding occasional feature changes or bugs. We’re continuously working to improve stability and ensure updates enhance the experience. Thanks for being part of the HighLevel community! — The HighLevel Team ### 50. Intuitive CRM with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Connie S. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about HighLevel?** I like that HighLevel is easy to use and intuitive, which makes managing tasks straightforward. The good support chat is a big plus for resolving any issues quickly. I also like the data entry feature. Additionally, the initial setup was very easy, even though I needed to call my account manager to ensure I had the right access for bulk uploads, it was still a smooth process. The product offers more capacity, which was one of the reasons for switching from HubSpot. **What do you dislike about HighLevel?** I have a feature in the newsletter section to add things easily like contact name, but that feature is kinda hidden. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps with newsletters, contact tagging, and managing funnels, making CRM more efficient for me. **Official Response from Jonathan Evans:** > Thank you for the great review! We’re happy to hear that you find HighLevel intuitive and easy to use, and that our support chat and account management helped make your setup smooth—especially during bulk uploads. It’s great to know the added capacity and features made HighLevel a strong alternative to HubSpot for your needs. We also appreciate your feedback about the newsletter feature visibility. Input like this helps us continue improving usability and discoverability across the platform. Thanks for being part of the HighLevel community—we’re glad to support you as you continue to grow! ## HighLevel Discussions - [HighLevel feels full of glitches and bugs for me, how are you getting it stable?](https://www.g2.com/discussions/highlevel-feels-full-of-glitches-and-bugs-for-me-how-are-you-getting-it-stable) - 1 comment, 1 upvote - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+02%3A24%3A22+-0500&secure%5Bsession_id%5D=2717e0cd-24ce-4f74-8370-ff517e5f689d&secure%5Btoken%5D=88e65be130e2185a63bbc4c7e1febc954b693d6db38bbc0ca0106664687539c9&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Customer Support** - Case Management - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Consumer Intelligence** - Competitive Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name - Custom Domains - Customizable Forms - Customizable Branding - Customizable Templates **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring - Campaign Management - Workflow Management - Template Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting - Online Booking Tools - Website Analytics **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Social** - Social Campaigns - Social Media Advertising - Drip Campaigns - Multi-Campaign **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool - Design Management - Website Management - eCommerce Management - SEO Management - Website Integration - Social Media Integration - Third-Party Integrations **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Shopping Cart - Online Store Builder - Real Time Editing - Multi-Language - Landing Pages/Web Forms - CRM - API - Activity Tracking - Generative AI - Alerts/Notifications - Visitor Tracking - Survey Builder - Auto Update - Widgets - AI Copilot - SSL Security - Data Import/Export - Customizable Fields - Activity Dashboard - Media Library - WYSIWYG Editor **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top HighLevel Alternatives - 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