HighLevel Reviews & Product Details

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!

Product Website

Seller

HighLevel

Languages Supported

English

Product Description

The fastest growing white-label marketing platform for digital agencies. CRM, Email, 2-way SMS, Funnel Builder, and more! Start with a 14 day free trial!

Overview by

Chase Buckner

Discussions

HighLevel Community

Pricing

Pricing provided by HighLevel.

Starter

$97.00

Per Month

View More Pricing Information

HighLevel Media

HighLevel Demo - Unified Conversations Inbox

Manage conversations across phone, SMS, Google Chat, Facebook Messenger, Instagram DM, and Whatsapp all in one place. It even pulls in Google & Facebook Reviews so you can read and reply right from within Conversations!

HighLevel Demo - Pipelines & Opportunities

Build customized pipelines to track and manage opportunities!

HighLevel Demo - Funnel & Website Builder

Create beautiful funnels & websites in our lightning fast drag-and-drop builder!

Build powerful workflows to automate virtually anything!

Automate review requests, receive & reply to reviews, monitor overall reputation health - it's Reputation Management made easy!

Create basic calendars, round-robin team calendars, service calendars, and more!

HighLevel Reviews (570)

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Connie S.

Owner/Operator

Small-Business (50 or fewer emp.)

12/10/2025

"Intuitive CRM with Excellent Support"

4.5/5

What do you like best about HighLevel?

I like that HighLevel is easy to use and intuitive, which makes managing tasks straightforward. The good support chat is a big plus for resolving any issues quickly. I also like the data entry feature. Additionally, the initial setup was very easy, even though I needed to call my account manager to ensure I had the right access for bulk uploads, it was still a smooth process. The product offers more capacity, which was one of the reasons for switching from HubSpot. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

I have a feature in the newsletter section to add things easily like contact name, but that feature is kinda hidden. Review collected by and hosted on G2.com.

Paul T.

Customer Service Associate

Small-Business (50 or fewer emp.)

9/4/2025

"Exceptional SaaS with Powerful CRM"

5/5

What do you like best about HighLevel?

GHL easily integrates with other platforms making data transfer seamless. I've been using the platform daily for the past 10 months and it the experience has been awesome. Customer support also does great in addressing latency issues when it happens (experienced once in 10months). Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

marking new cases unread sometimes do not work as intended Review collected by and hosted on G2.com.

What problems is HighLevel solving and how is that benefiting you?

the integration between GHL, blade and AT makes is a breeze to transfer and use data across all platforms. reaching out to clients using the tool also eliminates (or at least lessen) the need to have a second email service. The reliability of the tool is remarkable and only had one issue which i think wasn't due to the platform itself. SMS through Mobiz were delayed but was fixed after a short time. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you so much for your outstanding review! We’re thrilled to hear that HighLevel has been a reliable, seamless part of your daily workflow and that integrations with other platforms have made your data management effortless. It’s great to know that our support team was able to resolve your latency issue quickly — we always aim to deliver prompt and effective assistance.

We appreciate your note about the “mark as unread” function, and we’ve shared this with our product team for review as part of our ongoing improvements.

We’re grateful for your continued trust and thrilled that HighLevel is helping streamline your communications and integrations. Thank you for being such an engaged member of the HighLevel community!

— The GoHighLevel Team

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

9/30/2025

"Great all-in-one tool for keeping everything in one place"

5/5

What do you like best about HighLevel?

What I appreciate most is how this tool helps me stay organized without having to juggle multiple platforms. With the CRM, automations, calendar, and client communication all integrated, it saves me a significant amount of time. It streamlines following up with leads, tracking conversations, and ensures that nothing falls through the cracks. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

When you first start using the system, the sheer number of features can be a bit overwhelming. Certain aspects aren’t particularly intuitive, which means there’s a noticeable learning curve. However, once you become familiar with how everything works, it’s a great experience. I do wish there were more step-by-step guides available to help make the onboarding process easier. Review collected by and hosted on G2.com.

What problems is HighLevel solving and how is that benefiting you?

HighLevel allows me to store all my client information, conversations, and follow-ups in a single location. Rather than switching between multiple tools, I can handle lead management, appointment scheduling, and task automation all within one platform. This not only saves me time but also helps me stay organized and ensures I keep up with communication, so nothing gets overlooked. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you so much for sharing your thoughtful feedback! We’re thrilled to hear that HighLevel is helping you stay organized and save time by bringing your CRM, automations, calendar, and client communication together in one platform. It’s great to know the system is making follow-ups and lead management easier for you.

We truly appreciate your comments about the learning curve and the need for more step-by-step guides — that’s valuable feedback. Our team is actively expanding onboarding resources and in-app tutorials to make the setup process smoother and more intuitive for new users.

We’re so glad HighLevel is streamlining your client communication and helping you keep everything in one place. Thank you for being part of the HighLevel community!

— The GoHighLevel Team

Lorelei M.

Founder

Non-Profit Organization Management

Mid-Market (51-1000 emp.)

7/13/2025

"From a Laptop to A Team of 50+ Admins and Users Serving Global Online Members (2300 Since 1- 1-2024)"

5/5

What do you like best about HighLevel?

What I appreciate most about HighLevel is how it brings everything I need into one platform, helping me simplify and streamline without sacrificing the personal connection I value. As someone committed to compassionate, relationship-centered work, I find that High Level’s automation tools allow me to nurture community and provide meaningful follow-up without feeling overwhelmed. I also appreciate its flexibility and customization, which let me align the platform with my values and mission. For someone who learns by doing and values frugality, HighLevel offers both practical tools and a supportive learning community that make growth feel accessible and aligned with my purpose and mission as a nonprofit using the platform as a fundraising solution for my 501 (c) 3 Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

What I find most challenging about High Level is that its learning curve can feel steep, especially for someone self-taught or managing things solo. While it offers powerful tools, the platform can sometimes feel overwhelming with its many features and constant updates, making it hard to keep up without dedicated time to learn. I also notice that some areas, like design flexibility and user interface, could be more intuitive and accessible. For someone who values simplicity and clarity, it sometimes takes extra effort to navigate and fully harness all it offers. Review collected by and hosted on G2.com.

What problems is HighLevel solving and how is that benefiting you?

HighLevel is solving the problem of having to manage multiple disconnected tools for communication, marketing, and client management. By bringing everything into one place — CRM, email, SMS, automations, funnels, scheduling, and memberships — it saves me time, reduces costs, and helps me stay organized.

This benefits me by letting me focus more on meaningful connection and mission-driven work, rather than getting lost in technical busywork. It supports my values of frugality and compassion by giving me tools to serve my community efficiently, nurture relationships at scale, and grow without sacrificing the personal touch that matters most to me. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you for taking the time to share such a thoughtful and detailed review. We’re honored to know that HighLevel is helping you streamline operations, reduce costs, and most importantly, support your mission-driven work in such a meaningful way. Hearing that our platform enables you to maintain personal connections while serving a growing global community is exactly the kind of impact we strive for.

We also appreciate your honest feedback about the learning curve and design usability. We understand that with so many features and updates, it can feel overwhelming at times—especially when managing things solo. We’re constantly working to make the platform more intuitive, and your insights help us prioritize improvements that make HighLevel easier and more accessible for all users.

We’re inspired by the work you’re doing with your nonprofit and are proud to be a small part of your journey. Thank you for trusting HighLevel to help you serve and grow your community.

— The HighLevel Team

Heather W.

Director Of Communications

Small-Business (50 or fewer emp.)

12/10/2025

"Comprehensive Features, But Steep Learning Curve"

2.5/5

What do you like best about HighLevel?

It's comprehensive. You can use it as a CRM tool as well as a social media tool. The dashboard offers a thorough overview and analytics. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

There is a learning curve. It's not very intuitive and there are many layers so you need to spend time to learn it. It's not a plug in and go. Review collected by and hosted on G2.com.

Response from Shaun Clark of HighLevel

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It would be great to hear your perspective directly if you’re willing please book a call with our head of product here: http://speakwith.us/sean-kim

Glory A.

Frontend Developer

Small-Business (50 or fewer emp.)

7/4/2025

"Powerful all in one marketing platform with great automation tools"

5/5

What do you like best about HighLevel?

I love that HighLevel combines CRM, email marketing, funnels, and automation all in one place, which saves time and reduces the need for multiple tools. The automation workflows are especially powerful and customizable, allowing us to build sophisticated client campaigns with ease. It’s also white-label friendly, which adds value for agencies like mine. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The learning curve can be a bit steep for new users, especially when setting up complex automations or integrations. Some features could use better documentation or tutorials, and support response times vary depending on the issue. Also, the interface could be more intuitive in certain areas, particularly with funnel and website editing tools. Review collected by and hosted on G2.com.

What problems is HighLevel solving and how is that benefiting you?

HighLevel solves the problem of juggling multiple disconnected tools for marketing, CRM, SMS/email campaigns, scheduling, and automation. Instead of paying for separate platforms like ClickFunnels, Mailchimp, Calendly, and HubSpot, I can do everything in one unified dashboard. It has helped me save time, reduce costs, and increase client satisfaction by streamlining operations and improving follow-up communication. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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We're thrilled to hear that HighLevel’s all-in-one platform is helping you streamline your operations, reduce costs, and deliver greater value to your clients—especially through our automation workflows and white-label flexibility. It's fantastic to know that consolidating tools like funnels, CRM, email marketing, and scheduling into one dashboard is making a real impact for your agency.

We also appreciate your constructive feedback regarding the learning curve and documentation. We’re actively working to improve our onboarding experience, expand our tutorial library, and make key areas like funnel and website editing even more intuitive. Your input helps guide those improvements.

If you ever need support or have ideas to share, we’re here to help. Thanks again for being part of the HighLevel community—we’re excited to continue growing with you!

—The HighLevel Team

Marcell C.

Marketing Coordinator

Marketing and Advertising

Small-Business (50 or fewer emp.)

7/1/2025

Guest users or non-business users of the software, not included in G2 scores.

"A single platform to manage absolutely everything related to Marketing and CRM"

4.5/5

What do you like best about HighLevel?

- It has everything you need to manage and improve your workflow, well integrated and optimized for marketers and CRM professionals.

- It can be easily implemented into your organization in just a few days.

- People get used to it very quickly thanks to the very detailed and specific UI the app provides.

- If you find any trouble, customer support is always active and I haven't found any issues when contacting them for help.

- These features made it my main Marketing app to work with in just a few days. We use it daily to manage our CRM, pipelines, calendars, campaigns and everything related to improving the business. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The UX sometimes tends to be messy. This platform is harder to use and get used to than others. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you so much for your detailed and thoughtful feedback — we’re thrilled to hear how quickly HighLevel became a core part of your daily marketing workflow! It’s great to know that the all-in-one functionality and customer support have been valuable in streamlining your processes.

We also appreciate your honesty around the user experience. While we're proud of the depth of our features, we understand that complexity can sometimes make the platform feel overwhelming. To help with this, we’d love to invite you to explore our UI customization and navigation shortcuts, now available under the “Labs” or “Settings” area. These let you personalize your workspace and simplify commonly used workflows.

Additionally, we’re actively working on UX/UI refinements throughout the year based on user feedback like yours. If you’re open to it, we’d be happy to schedule a quick call with our product team to better understand which areas feel the most cumbersome so we can continue improving the experience.

Thanks again for being a part of the HighLevel community — we're excited to keep growing with you!

Talon M.

CTO

Small-Business (50 or fewer emp.)

9/16/2025

"GoHighLevel has potential, but it’s not as strong as it could be."

3.5/5

What do you like best about HighLevel?

GoHighLevel can be a good fit for smaller businesses with simpler needs. For those with modest customer bases who benefit from straightforward automations and basic CRM functionality, it provides a cost-effective, all-in-one option. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Feature rollouts are slow, and the platform can feel restrictive for businesses that require complex, custom automations. Larger companies that need intricate workflows may find it very limited compared to other CRM's. Review collected by and hosted on G2.com.

What problems is HighLevel solving and how is that benefiting you?

convenience — it handles the essentials without needing complex integrations. For companies with smaller customer bases, this saves time and reduces tech overhead. But for larger operations that need advanced, highly customized automations, the platform doesn’t provide enough flexibility, so its benefits are limited in that scenario. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you, Talon, for taking the time to share your thoughtful feedback. We’re glad to hear that HighLevel has been a good fit for smaller businesses looking for a cost-effective, all-in-one platform to handle CRM and automation essentials.

We appreciate your insights about feature expansion and workflow flexibility. Our product team is actively focused on releasing more advanced automation tools, deeper customization options, and broader API capabilities to better support larger or more complex business structures.

Your perspective is incredibly valuable — feedback like yours helps us continue evolving to meet the needs of businesses of all sizes. Thank you again for your honesty and for being part of the HighLevel community.

— The GoHighLevel Team

Gerardo S.

Top Rated Plus Facebook & Google Ads Paid Media Manager

Small-Business (50 or fewer emp.)

11/10/2025

"HighLevel Review"

5/5

What do you like best about HighLevel?

I really like how HighLevel brings funnels, CRM, SMS, and automation all into one place. It makes managing lead follow-ups way easier. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Love the features, but the interface could definitely be smoother. Sometimes takes a minute to find what you need. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you so much for sharing your experience! We’re thrilled to hear that HighLevel has helped streamline your workflows by bringing everything — funnels, CRM, SMS, and automation — together in one place. That’s exactly what we designed the platform to do: simplify lead management and make follow-ups more efficient.

We also appreciate your feedback on the interface. Our product team is continuously improving navigation and usability to make the experience smoother and more intuitive. Keep an eye out for upcoming updates — we’re confident you’ll notice the difference soon.

Thanks again for being part of the HighLevel community!

— The HighLevel Team

Megan S.

Owner

Small-Business (50 or fewer emp.)

12/22/2025

"All-in-One Marketing Platform That Saves Time"

5/5

What do you like best about HighLevel?

I like that I don’t have to juggle five different tools anymore. CRM, email, SMS, funnels, calendars, and automation all live in one dashboard. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Sometimes the dashboard lags or pages don’t load as expected, which can be frustrating when I’m trying to work fast. Review collected by and hosted on G2.com.