--- title: HighLevel Reviews meta_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 651 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 651 scale: '5' date_modified: '2026-08-13' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 651 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. (155 reviews) - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. (138 reviews) - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. (135 reviews) - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. (125 reviews) - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. (122 reviews) - Ease of Use (110 reviews) - Automation Features (102 reviews) - Business Growth (98 reviews) - Centralized Management (94 reviews) - Integrations (88 reviews) **What users dislike:** - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. (140 reviews) - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. (91 reviews) - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. (89 reviews) - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. (56 reviews) - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. (52 reviews) - Difficult Learning (47 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (33 reviews) ## HighLevel Reviews ### 1. Devastating Downtime, Nonexistent Support **Rating:** 0.5/5.0 stars **Reviewed by:** Joe M. | Vice President of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about HighLevel?** We were able to automate and use AI to help answer some of the calls that we were missing. **What do you dislike about HighLevel?** Honestly, I don't like anything about HighLevel. It's an utter failure for us. It was supposed to solve our posting issues and help us keep up with the CRM and integrations, but it has not performed like it should. We've had problems with it for over thirty to forty-five days, with no phones connecting and no calls going in or out. We had a coding issue (ticket 5786596) where the calls disconnect and none of them come through. We're a home services business, and when customers can't reach us, we lose business. Thirty days of that has been devastating, costing us revenue and damaging customer trust and our reputation. The customer service is really bad. Technical doesn't get back to you. It's been trouble ticket after trouble ticket with no resolution, no accountability, and no ownership. We finally got it escalated on a Friday to some department, but we don't even know its name, and they don't work weekends. Our business runs after hours and on weekends, so you can't support companies if you only work Monday through Friday, nine to five. Nobody even looked at our issue for probably more than sixty hours. When you call in, they literally tell you they can't help unless it's something simple like a lost password. After that initial call, you don't get to speak to anybody. You can't reach whatever department has the ticket, and there's no person to talk to. They just tell you to check your email, which is a very generic, unhelpful response. The lack of transparency and communication is deeply concerning, you can't even tell where you are in the pipeline. The product itself is very complicated, it doesn't do a good job, it's glitchy, and the app is a failure. The integration was a mess from day one. On top of all that, they make it impossible to review them as a company, you can't review them on Google, LinkedIn, or any social media platform, which feels like it's by design and breeds distrust. It's done more damage than good, and I would never recommend them. **What problems is HighLevel solving and how is that benefiting you?** We use HighLevel for accounting, posting, and managing a funnel to keep up with leads, do follow ups, and manage reviews. It was supposed to solve our posting issues and CRM. We were able to automate and use AI to help answer some calls we were missing, but it's done more damage than good. **Official Response from Chase Buckner:** > I'm sorry to hear you've had such a bad experience Joe, especially because Home Services is one of the best industries to use HighLevel for. Honestly, the issues you've described sound very uncharacteristic as the phone system and Voice AI handle millions of calls per month for businesses all over the world and we have 24/7 live support to help if there's an issue - so I'd love to personally dig into where/how this went so wrong and get you back on track if you're up for giving us another shot. I'll shoot an email to the address on your ticket đź‘Ť ### 2. Glitchy and Bug-Ridden: Promising Potential, but Support Never Follows Up **Rating:** 0.0/5.0 stars **Reviewed by:** Bryce B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about HighLevel?** These software programs definitely have potential. I don’t really like them as they are right now, but I can see how they could improve over time and become much better. **What do you dislike about HighLevel?** Everything has been a problem for me so far. There are a huge number of glitches, and it feels like about half the features have bugs or other issues that get in the way. Support will open a ticket, but after that I never hear back. **What problems is HighLevel solving and how is that benefiting you?** It isn’t solving any of my problems because there are so many software failures and glitches. Right now, it’s simply not usable. **Official Response from Jonathan Evans:** > Thank you for taking the time to share your feedback. We're sorry to hear that bugs and the lack of follow-up on your support tickets have impacted your experience. We appreciate your honesty and your recognition of the platform's potential. If you're open to it, please email us with your account details and a reference to your review so we can investigate your concerns and work toward a resolution. ### 3. Inflexible and full of ads, terrible support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2025 **What do you like best about HighLevel?** Toolsets for marketing are decent, integrate with most of what you need for marketing. **What do you dislike about HighLevel?** The platform is inflexible on integration with third party phone systems and SMS providers. As a SaaS business, I already have an SMS provider and phone numbers purchased. I can easily do an API integration, but they do not allow those to be used. Everything is connected through their white label "LeadConnector" solution that does not support outside providers. Additionally, the platform is full of ads. If you are an agency or SaaS provider running your customers on sub-accounts, you have to turn off a million pop up ads. Everything is built on forcing you to upsell your existing customers on their solutions. Either their pricing for agencies is too low or they have a bad business model. Lastly the support is terrible. Chat is buried amongst 10 links and they push everyone to join a zoom call, which is not always a good option depending on your work location. Simple questions take an hour to get answered as you sit in a waiting room awkwardly waiting to be connected to a live Zoom conversation. Would never recommend this platform to anyone. **What problems is HighLevel solving and how is that benefiting you?** It is not solving any problems. **Official Response from Chase Buckner:** > Thank you for taking the time to share your feedback—we genuinely appreciate your candid insights. We're glad to hear that you find the marketing toolsets effective and appreciate the breadth of integrations we offer. However, we're truly sorry to learn that your experience with integration limitations, in-platform messaging, and support did not meet your expectations. Regarding integration with third-party phone systems and SMS providers: our Conversation/Phone APIs are wide open, allowing any third party to be connected. You can find all the documentation at https://developers.gohighlevel.com/ On the matter of in-app messaging and upsell prompts, we understand how that can be disruptive and I'll pass this feedback on to the team. Finally, we sincerely apologize for the support experience you've had. Our intent with Zoom support is to offer faster, more personalized help, but we understand it's not always ideal in every situation. We're currently improving both live chat and ticket-based options to ensure more flexible and efficient support pathways. Your feedback helps us better align our product and service with the needs of users like you. If you're open to it, we'd love to learn more about your experience directly and see how we can help resolve any remaining frustrations. Please feel free to reach out to us at feedback@gohighlevel.com. Thank you again for your thoughts. Warm regards, The HighLevel Team ### 4. Disappointing Experience with GoHighLevel **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2024 **What do you like best about HighLevel?** I was unexpectedly contacted on a Sunday regarding a promotion ending that day. While I wasn't prepared to take this type of call, I still took it. The representative emphasized that it was my last chance to take advantage of the offer, even though I explained that my team and I were still uncertain about using the platform. The rep reassured me by stating that we could cancel anytime, which gave me some confidence to move forward despite not having had the chance to explore the platform. I agreed to charge the card on file based on the price we discussed on the call. However, when I checked the charge, I was shocked to see that it was more than double what was discussed. This experience feels misleading and unprofessional. If cancellations are truly allowed anytime, why the urgency to pressure customers on a Sunday? And why was the charge so much higher than agreed? This has left me questioning the integrity of GoHighLevel and whether this is the right platform for my business. **What do you dislike about HighLevel?** Do not like dishonest sells reps that do not do what they say they can do. **What problems is HighLevel solving and how is that benefiting you?** It's not solving any issues. **Official Response from Andrew Madruga:** > I’m truly sorry to hear about your experience. This is not the type of interaction we want our customers to have, and I completely understand your frustration. Although I believe there may have been a misunderstanding here, as HighLevel would never do anything like this on purpose... Transparency and trust are extremely important to us, and I’d like to personally look into what happened with your billing and sales conversation. Please reach out to andrew@gohighlevel.com, and I’ll make sure we address this properly. Your feedback is invaluable in helping us improve, and I appreciate you sharing your experience. ### 5. The worst customer support in history **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2024 **What do you like best about HighLevel?** some of the features are good and the automations capabilities are nice. I also like that it has so many features and options. **What do you dislike about HighLevel?** the customer support is a complete waste of time, the literally might as well not even have a customer support team. the level 1 support NEVER has the correct answer and 99% of the time we end up having to create a ticket to have level 2 support assist. even then its a 50/50 shot at getting the help we need. **What problems is HighLevel solving and how is that benefiting you?** its a CRM, but it needs to allow for more customization for me as an agency owner so I can make it more how I want with easier control panels. very similar to how they allow people to customize their websites, we should be able to customize our agency. **Official Response from Chase Buckner:** > Sorry to see this one. We work hard to make our support better every day and we unfortunately need to have a tiered system in order to support hundreds of thousands of users, but we're sorry we let you down. We also have 24/7 live Zoom support that you can jump on should you decide to give us another try. It'd be super helpful if you could provide a ticket number(s), an email address, a name, or anything I can research to see what happened and personally speak to our Head of Support. I'll also pass your feedback on to the team regarding more customization options on the account side. We actually already have a few items there already in the works. Hopefully we'll have another shot to deliver for you in the future! ### 6. white label agency and day after day High Level keeps showing their branding to our custiomers **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 15, 2025 **What do you like best about HighLevel?** White Label, software, ability to add new features fast **What do you dislike about HighLevel?** not truly white label software, this isn't nice after we spend money on it **What problems is HighLevel solving and how is that benefiting you?** CRM **Official Response from Jonathan Evans:** > We've recently received feedback from a white label agency regarding a branding issue. The client mentioned that despite opting for the white-label version of the software, HighLevel continues to display its branding to their customers. This has been noted as a significant frustration, especially after they have invested in the platform. While the client appreciates the software's capabilities, the ability to add new features quickly, and the overall CRM functionality, this branding visibility issue undermines their ability to fully white-label the experience. The client is expressing concern that HighLevel isn't truly offering a fully white-labeled solution, and they are dissatisfied that they are still seeing HighLevel branding, which affects their brand experience. Action Needed: Review of White Labeling Protocols: Double-check the white-labeling features and ensure that there are no instances of HighLevel branding appearing unexpectedly, either in the platform interface, emails, or communications with clients. If this is a known issue, communicating the solution and timeline for resolution would help maintain trust. Transparent Communication: If the software isn't fully white-labeled in certain areas (for example, in places where external branding might still be visible), provide clear guidelines and explanations about this limitation. Client Engagement: Reach out to the client to acknowledge their concern, explain any current limitations or updates to the white-labeling process, and offer solutions to mitigate the branding issue. Addressing this issue promptly will help ensure better satisfaction and maintain the white-label promise for clients who rely on a seamless brand experience. ### 7. Support is a joke **Rating:** 1.0/5.0 stars **Reviewed by:** David D. | Director of Marketing and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about HighLevel?** It has a lot of useful features such as the zapier like automation. **What do you dislike about HighLevel?** Support is non existent. Even if you are paying for the agency level account. Unless you pay even more support will not respond to serious issues for days. We've been dealing with issues with the main phone number, they assigned us when we signed up, not being able to receive calls for 3 days now with zero response from support. **What problems is HighLevel solving and how is that benefiting you?** Mainly new customer management. When the phones work it's okay. When they don't work no support to fix them. **Official Response from Chase Buckner:** > Thanks for the feedback David. I'm sorry to hear we let you down. We do have 24/7 live Zoom support at speakwith.us/success - can you hop on with us there so we can help? ### 8. Great Product Terrible Support **Rating:** 0.5/5.0 stars **Reviewed by:** Karen L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2024 **What do you like best about HighLevel?** This platform is pretty powerful with a lot of cool features meaning you can ditch a lot of other platforms **What do you dislike about HighLevel?** Terrible support - keep getting triaged to zoom rooms where I am told we can't help we will esculate your exisiting ticket (3 times!) Have not been able to use the SMS functionality due to an issue, no resolution or help or contact with tech support just raise a ticket then no action No complaint process Very expensive (considering I have not been able to use a large portpotion of it) a lot of add-ons super pricey for start ups ALL tutorials are using an out of date interface very hard to follow Not terribly intutive to use menus are all over the place **What problems is HighLevel solving and how is that benefiting you?** Potentially CRM but I am exteremtly disappointed on not being able to utilise SMS due to tech issues still not resolved after 3 days ### 9. Solicitation **Rating:** 0.0/5.0 stars **Reviewed by:** Sandra Osorio C. | Team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about HighLevel?** worst service i have seen on my life not profesionalisim at all **What do you dislike about HighLevel?** they have foreing VA answer your calls and set up demos, they are not prepared dont speak teh languaje well, and in addition they harars you in the middle of the night ..i recived a call at 2 AM and another at 3 AM. I would not recomend them at all worst service and lack of profesionalism at all, they should be reported **What problems is HighLevel solving and how is that benefiting you?** lack of profesionalisim **Official Response from Andrew Madruga:** > I’m very sorry to hear about your experience. Receiving calls at inappropriate hours is absolutely not how we operate, and I’d like to investigate this further. Please reach out to andrew@gohighlevel.com so we can address this issue and ensure it doesn’t happen again. Your feedback is valuable, and we appreciate the opportunity to improve. ### 10. Trouble with getting billing issues solved **Rating:** 0.0/5.0 stars **Reviewed by:** Sam V. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about HighLevel?** High level has lots of promse for a platform that can do many things. I did quite a bit of research and looking at different platforms to see if it could be a good fit for a start up agency. The thing I liked the best was the white labeling of all the products. **What do you dislike about HighLevel?** The customer service for billing issues is aweful. I had some issues with billing and then ultmately ended up cancelling the account. I was promised to have the issues resolved but emailed, called and filled out the chat and it still isn't resolved after 3 months. Highlevel pays out 40-50% in commision to affiliates so guessing they don't have great service in place to deal with issues. **What problems is HighLevel solving and how is that benefiting you?** We didn't start using all the features so can't comment on how well everything worked. We were still in the process of setting up the account as there we were getting the website finished and other projects done when the billinng issues started. ### 11. Disorganized support **Rating:** 0.5/5.0 stars **Reviewed by:** Luisa E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about HighLevel?** Don't see any benefit compared to the last service we used **What do you dislike about HighLevel?** So many wasted hours waiting for them. Then you get 5 different answers. 1 out of 7 provided the right answer **What problems is HighLevel solving and how is that benefiting you?** Reusing and email template and housing contact info **Official Response from Andrew Madruga:** > I’m sorry to hear that your experience with our support team has been frustrating. We strive to provide clear and consistent guidance, and I’d love the opportunity to improve your experience. Please reach out to andrew@gohighlevel.com, and we’ll ensure you get the right support quickly. Your feedback helps us refine our processes, and we truly appreciate it. ### 12. Run the other way **Rating:** 0.0/5.0 stars **Reviewed by:** Zac C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2023 **What do you like best about HighLevel?** One of the worst decisions we've made as a business was to connect high-level to our Google my business account. We've been working for weeks to try and disconnect high-level from Google my business. It is very difficult to get in touch with anybody and the people you do get in touch with are unable to help or provide you with a higher level tech-support to help solve issues. **What do you dislike about HighLevel?** I don't like the third-party sister company lead connector because I can't get it disconnected from Google my business. We are not receiving messages and cannot disable to service. It does not work as advertised, and there is no support does capable of helping us of an issue created by their service. **What problems is HighLevel solving and how is that benefiting you?** Honestly, the only thing that high-level has ever done is create problems for our business. And the problems they've created seem to be something they cannot resolve. ### 13. They almost cost me my biggest client. **Rating:** 0.0/5.0 stars **Reviewed by:** Jamie C. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about HighLevel?** The reps on the phone were friendly but never followed through. **What do you dislike about HighLevel?** Worst experience dealing with a marketing automation/crm system in my life and I've worked with 15+ systems. Support was great when you could get a human but after almost 3 weeks of them trying to solve just 1 of our 25 issues I finally canceled because there was no communication, no matter how often I reached out to them. I personally lost $1000s in payments to my web developer, not to mention they almost made me lose my largest client. Very disappointing. I think this is the case of a tech co growing way too fast and not being able to keep up with their customers. **What problems is HighLevel solving and how is that benefiting you?** None, we switched to Zoho ### 14. Disappointing functionality and terrible customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Mark W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about HighLevel?** HL has a lot of promising features and seemed to be a single tool for many solutions. **What do you dislike about HighLevel?** I found that most of the tools were glitchy, especially the email and text functions. I paid for a premium set up which was $300 dollars and they really only set up my company location information and a generic landing page template. My onboarding call was awful. The rep left the call several times to blow his nose and was rude the entire time. I'm still getting billed by them even though I cancelled my account. Customer service refused to help and takes weeks to respond. **What problems is HighLevel solving and how is that benefiting you?** None that I am aware of. They present as though they solve a lot of problems but they created many problems for me. ### 15. Gohighlevel is Not Good for SEO - NOT AT ALL **Rating:** 0.0/5.0 stars **Reviewed by:** Hazel Christine H. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2022 **What do you like best about HighLevel?** Nothing about gohighlevel do I like. It is not user-friendly at all. there are way better options out there. Gohighlevel is raw! Not good for business owners. **What do you dislike about HighLevel?** Too many features lacking for SEO. If you are a newbie SEO, or someone who does not know SEO, Gohighlevel is a nightmare. Their blogging feature is yet to be launched. A lot of things are not yet ready. Why launch then? Business owners are better off with WordPress, Wix, Webflow, Squarespace, anything but this! **What problems is HighLevel solving and how is that benefiting you?** Problems that highlevel is solving>? NONE. They ARE the problem. ### 16. V poor customer experience. UX is poor. Articles are not clear. Support takes ages to receive. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about HighLevel?** Nothing. UX is poor, support is poor, I have question marks on making this purchase. **What do you dislike about HighLevel?** Most of it. I regret buying. From a product standpoint a lot is missing. **What problems is HighLevel solving and how is that benefiting you?** Helping collate client data and creating a mechanism to reach out. Currently, the benefits are very little. ### 17. Potential but disappointing **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about HighLevel?** Tons of great features bundled together, easy to set up automation for anything, responsive owners in the Facebook Group, strong community **What do you dislike about HighLevel?** SO many bugs, too many to list here. Either my team is having a problem or one of my customers is having a problem. The bugs have affected my bottom line with things breaking during live campaigns. Things don't work or go down way too much for a $300/month product Their support tries hard but many times gives the incorrect answer or has to pass it off to a developer and you'll never hear about it again. **What problems is HighLevel solving and how is that benefiting you?** We run a lot of different processes through GHL and it does save us time when it works 100%. ### 18. Awful customer support. Not easy set up as promised. **Rating:** 0.5/5.0 stars **Reviewed by:** Loni W. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about HighLevel?** I like that the product has many features and is priced fairly. I signed up as an affiliate, and recommended the platform to a client who trusted me and signed up as a user. That client is now very disappointed in the time and money wasted trying to make it work. After this experience, I will not feel comfortable recommending Go High Level again. **What do you dislike about HighLevel?** I really, really wanted to use and love Go High Level. A very bad experience is forcing our company to find something else. The promotion for the product touts easy setup, but this is not true in our case. Multiple team members, including our I.T. department attempted to integrate our email after watching the training video and following instructions. After contacting customer service through their web chat (which we learned was a team member from the sales department) we were told "well - you can just buy the "done for you" set up for $299. After 10 days of trying and back and forth messages with the support team who kept telling us "it should be fixed now", the problem still existed. Our issue was finally escalated and they offered us a Zoom meeting - but didn't have any appointments for 2 business days. Today was that day. They no-showed for the meeting. **Recommendations to others considering HighLevel:** I cannot recommend it. **What problems is HighLevel solving and how is that benefiting you?** None, because we are unable to use it. We wanted to use it for CRM, automation, pipeline and more. Unfortunately, we need to choose another product and no one at Go High Level seems to care. ## HighLevel Discussions - [HighLevel feels full of glitches and bugs for me, how are you getting it stable?](https://www.g2.com/discussions/highlevel-feels-full-of-glitches-and-bugs-for-me-how-are-you-getting-it-stable) - 1 comment, 1 upvote - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+09%3A23%3A30+-0500&secure%5Bsession_id%5D=184eef3d-cec8-474e-9e06-c72c404dc09b&secure%5Btoken%5D=0bd17cf1ad054df318ea1cb6301ce83626bf1ae6f26457e003d9f839bb8a6f6c&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Customer Support** - Case Management - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Consumer Intelligence** - Competitive Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name - Custom Domains - Customizable Forms - Customizable Branding - Customizable Templates **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring - Campaign Management - Workflow Management - Template Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting - Online Booking Tools - Website Analytics **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Social** - Social Campaigns - Social Media Advertising - Drip Campaigns - Multi-Campaign **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool - Design Management - Website Management - eCommerce Management - SEO Management - Website Integration - Social Media Integration - Third-Party Integrations **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Shopping Cart - Online Store Builder - Real Time Editing - Multi-Language - Landing Pages/Web Forms - CRM - API - Activity Tracking - Generative AI - Alerts/Notifications - Visitor Tracking - Survey Builder - Auto Update - Widgets - AI Copilot - SSL Security - Data Import/Export - Customizable Fields - Activity Dashboard - Media Library - WYSIWYG Editor **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top HighLevel Alternatives - 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