HighLevel Reviews & Product Details

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!

Seller

HighLevel

Discussions

HighLevel Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Chase Buckner

Used by PagerDuty and 2 others

Beta

Pricing

Pricing provided by HighLevel.

Starter

$97.00

Per Month

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AI Workflows

See how people combine HighLevel with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Sales

Qualify, Nurture, and Book Leads from Facebook Ads Automatically

Skip the qualification forms that make prospects feel screened and instead guide them through natural conversation to book only ready leads, freeing you from hours of manual sorting. Multiple ad campaigns funnel into one system that routes qualified prospects through tailored nurture sequences and books calendar slots automatically.

Tools used:

HighLevel

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Blueprint · Sales

Route Leads to the Right Brand With One Chatbot That Reads Intent, Not the Website

Stop losing cross-brand leads that die because customers ask about the wrong company's product on the wrong website. One intelligent chatbot reads what visitors actually want and routes their inquiries to the correct brand's pipeline with full context intact.

Tools used:

HighLevel

ChatGPT

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HighLevel Integrations

(28)

Verified by HighLevel

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Jeremy B.

Director

Small-Business (50 or fewer emp.)

6/16/2026

"Easy to Use Once Learned"

5/5

What do you like best about HighLevel?

Ease of use, once learned and understood Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

It can be overwhelming, given the 100's of uses for Highlevel Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

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Thanks for the review Jeremy! Glad to hear you digging HighLevel. Hopefully you're taking advantage of the Summer of AI! 😎

Lorelei M.

Founder

Non-Profit Organization Management

Mid-Market (51-1000 emp.)

7/13/2025

"From a Laptop to A Team of 50+ Admins and Users Serving Global Online Members (2300 Since 1- 1-2024)"

5/5

What do you like best about HighLevel?

What I appreciate most about HighLevel is how it brings everything I need into one platform, helping me simplify and streamline without sacrificing the personal connection I value. As someone committed to compassionate, relationship-centered work, I find that High Level’s automation tools allow me to nurture community and provide meaningful follow-up without feeling overwhelmed. I also appreciate its flexibility and customization, which let me align the platform with my values and mission. For someone who learns by doing and values frugality, HighLevel offers both practical tools and a supportive learning community that make growth feel accessible and aligned with my purpose and mission as a nonprofit using the platform as a fundraising solution for my 501 (c) 3 Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

What I find most challenging about High Level is that its learning curve can feel steep, especially for someone self-taught or managing things solo. While it offers powerful tools, the platform can sometimes feel overwhelming with its many features and constant updates, making it hard to keep up without dedicated time to learn. I also notice that some areas, like design flexibility and user interface, could be more intuitive and accessible. For someone who values simplicity and clarity, it sometimes takes extra effort to navigate and fully harness all it offers. Review collected by and hosted on G2.com.

What problems is HighLevel solving and how is that benefiting you?

HighLevel is solving the problem of having to manage multiple disconnected tools for communication, marketing, and client management. By bringing everything into one place — CRM, email, SMS, automations, funnels, scheduling, and memberships — it saves me time, reduces costs, and helps me stay organized. This benefits me by letting me focus more on meaningful connection and mission-driven work, rather than getting lost in technical busywork. It supports my values of frugality and compassion by giving me tools to serve my community efficiently, nurture relationships at scale, and grow without sacrificing the personal touch that matters most to me. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you for taking the time to share such a thoughtful and detailed review. We’re honored to know that HighLevel is helping you streamline operations, reduce costs, and most importantly, support your mission-driven work in such a meaningful way. Hearing that our platform enables you to maintain personal connections while serving a growing global community is exactly the kind of impact we strive for.

We also appreciate your honest feedback about the learning curve and design usability. We understand that with so many features and updates, it can feel overwhelming at times—especially when managing things solo. We’re constantly working to make the platform more intuitive, and your insights help us prioritize improvements that make HighLevel easier and more accessible for all users.

We’re inspired by the work you’re doing with your nonprofit and are proud to be a small part of your journey. Thank you for trusting HighLevel to help you serve and grow your community.

— The HighLevel Team

Rich C.

Email and SMS Marketing Manager

Small-Business (50 or fewer emp.)

1/22/2026

"Seamless Email & SMS Customer Communication, But Not as User-Friendly as I would Like"

3.5/5

What do you like best about HighLevel?

The ability to seamlessly communicate with our customers via email or SMS. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

It's not as user friendly as I would like. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

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Thanks for the feedback Rich. Glad to hear you're enjoying the consolidated communication feed. We'll keep working on the user experience 👍

Heather W.

Marketing and Communications Strategist

Consulting

Small-Business (50 or fewer emp.)

12/10/2025

"Comprehensive Features, But Steep Learning Curve"

2.5/5

What do you like best about HighLevel?

It's comprehensive. You can use it as a CRM tool as well as a social media tool. The dashboard offers a thorough overview and analytics. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

There is a learning curve. It's not very intuitive and there are many layers so you need to spend time to learn it. It's not a plug in and go. Review collected by and hosted on G2.com.

Response from Shaun Clark of HighLevel

edit

It would be great to hear your perspective directly if you’re willing please book a call with our head of product here: http://speakwith.us/sean-kim

Denis M.

Co-Founder

Information Technology and Services

Small-Business (50 or fewer emp.)

1/27/2026

"The Foundation of My Business: Great Automations, Payments, AI & Omnichannel"

5/5

What do you like best about HighLevel?

It runs my business and is the foundation of nearly everything I do—automations, payments, AI, communications, and social omnichannel. It’s great. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The learning curve is quite steep, and onboarding both clients and staff can be challenging. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

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Thanks for the review Denis! Glad to hear HighLevel has become the foundation of your biz 💪 Have you considered creating a Course in the Course Builder to help with onboarding? I know a lot of Agency Users have had success with that approach.

Glory A.

Frontend Developer

Small-Business (50 or fewer emp.)

7/4/2025

"Powerful all in one marketing platform with great automation tools"

5/5

What do you like best about HighLevel?

I love that HighLevel combines CRM, email marketing, funnels, and automation all in one place, which saves time and reduces the need for multiple tools. The automation workflows are especially powerful and customizable, allowing us to build sophisticated client campaigns with ease. It’s also white-label friendly, which adds value for agencies like mine. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The learning curve can be a bit steep for new users, especially when setting up complex automations or integrations. Some features could use better documentation or tutorials, and support response times vary depending on the issue. Also, the interface could be more intuitive in certain areas, particularly with funnel and website editing tools. Review collected by and hosted on G2.com.

What problems is HighLevel solving and how is that benefiting you?

HighLevel solves the problem of juggling multiple disconnected tools for marketing, CRM, SMS/email campaigns, scheduling, and automation. Instead of paying for separate platforms like ClickFunnels, Mailchimp, Calendly, and HubSpot, I can do everything in one unified dashboard. It has helped me save time, reduce costs, and increase client satisfaction by streamlining operations and improving follow-up communication. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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We're thrilled to hear that HighLevel’s all-in-one platform is helping you streamline your operations, reduce costs, and deliver greater value to your clients—especially through our automation workflows and white-label flexibility. It's fantastic to know that consolidating tools like funnels, CRM, email marketing, and scheduling into one dashboard is making a real impact for your agency.

We also appreciate your constructive feedback regarding the learning curve and documentation. We’re actively working to improve our onboarding experience, expand our tutorial library, and make key areas like funnel and website editing even more intuitive. Your input helps guide those improvements.

If you ever need support or have ideas to share, we’re here to help. Thanks again for being part of the HighLevel community—we’re excited to continue growing with you!

—The HighLevel Team

Leonardo S.

Social Media Marketing Expert

Marketing and Advertising

Mid-Market (51-1000 emp.)

3/26/2026

"A Complete, Affordable CRM You Can Implement Quickly"

4.5/5

What do you like best about HighLevel?

This is the most complete CRM out there without having to pay thousands of dollars for, it can be implemented quite quickly and it can be used every day Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The integration part can have some problems, especially with Whatsapp due to bad sync Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

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Thanks for the review Leo! Glad to hear you've been able to consolidate tools for all your marketing !

Marcell C.

Marketing Coordinator

Marketing and Advertising

Small-Business (50 or fewer emp.)

7/1/2025

Guest users or non-business users of the software, not included in G2 scores.

"A single platform to manage absolutely everything related to Marketing and CRM"

4.5/5

What do you like best about HighLevel?

- It has everything you need to manage and improve your workflow, well integrated and optimized for marketers and CRM professionals.

- It can be easily implemented into your organization in just a few days.

- People get used to it very quickly thanks to the very detailed and specific UI the app provides.

- If you find any trouble, customer support is always active and I haven't found any issues when contacting them for help.

- These features made it my main Marketing app to work with in just a few days. We use it daily to manage our CRM, pipelines, calendars, campaigns and everything related to improving the business. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The UX sometimes tends to be messy. This platform is harder to use and get used to than others. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you so much for your detailed and thoughtful feedback — we’re thrilled to hear how quickly HighLevel became a core part of your daily marketing workflow! It’s great to know that the all-in-one functionality and customer support have been valuable in streamlining your processes.

We also appreciate your honesty around the user experience. While we're proud of the depth of our features, we understand that complexity can sometimes make the platform feel overwhelming. To help with this, we’d love to invite you to explore our UI customization and navigation shortcuts, now available under the “Labs” or “Settings” area. These let you personalize your workspace and simplify commonly used workflows.

Additionally, we’re actively working on UX/UI refinements throughout the year based on user feedback like yours. If you’re open to it, we’d be happy to schedule a quick call with our product team to better understand which areas feel the most cumbersome so we can continue improving the experience.

Thanks again for being a part of the HighLevel community — we're excited to keep growing with you!

Talon M.

CTO

Small-Business (50 or fewer emp.)

9/16/2025

"GoHighLevel has potential, but it’s not as strong as it could be."

3.5/5

What do you like best about HighLevel?

GoHighLevel can be a good fit for smaller businesses with simpler needs. For those with modest customer bases who benefit from straightforward automations and basic CRM functionality, it provides a cost-effective, all-in-one option. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Feature rollouts are slow, and the platform can feel restrictive for businesses that require complex, custom automations. Larger companies that need intricate workflows may find it very limited compared to other CRM's. Review collected by and hosted on G2.com.

What problems is HighLevel solving and how is that benefiting you?

convenience — it handles the essentials without needing complex integrations. For companies with smaller customer bases, this saves time and reduces tech overhead. But for larger operations that need advanced, highly customized automations, the platform doesn’t provide enough flexibility, so its benefits are limited in that scenario. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

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Thank you, Talon, for taking the time to share your thoughtful feedback. We’re glad to hear that HighLevel has been a good fit for smaller businesses looking for a cost-effective, all-in-one platform to handle CRM and automation essentials.

We appreciate your insights about feature expansion and workflow flexibility. Our product team is actively focused on releasing more advanced automation tools, deeper customization options, and broader API capabilities to better support larger or more complex business structures.

Your perspective is incredibly valuable — feedback like yours helps us continue evolving to meet the needs of businesses of all sizes. Thank you again for your honesty and for being part of the HighLevel community.

— The GoHighLevel Team

Wandile. S.

Consultant

Small-Business (50 or fewer emp.)

1/20/2026

"Great Features, but Billing Support Is Slow and Hard to Reach"

2/5

What do you like best about HighLevel?

I enjoy the features and the effectiveness it provides for my clients. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Customer support (Billing Department): The response time is very long, and there’s no direct way to contact them, so you’re left waiting for a reply. This can be detrimental when you have 300+ sub accounts Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

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Sorry we let you down Wandile! Hopefully your issue has been solved by now but if not, shoot me an email so I can help run it down (chase at gohighlevel.com) 👍