Recensioni e Dettagli del Prodotto NinjaOne

Overall Ninja's support is very good. The support team is responsive, knowledgeable, and always ready to assist with any issue, no matter how complex. They’ve been instrumental in helping my team maximize NinjaOne's capabilities. Our account manager has been equally amazing—proactive, attentive, and genuinely invested in our success. They ensure we’re getting the most out of the platform and are always available to guide us through any new developments or features. Recensione raccolta e ospitata su G2.com.

There are a few features that I feel could use improvement or are missing altogether. While the platform covers a lot of ground, certain advanced functionalities that could further streamline our workflows aren't quite there yet. However, NinjaOne deserves credit for taking user feedback seriously. They actively seek input on product enhancements and incorporate suggestions into their development roadmap. It's encouraging to see that they are committed to continuous improvement and regularly roll out new features. Recensione raccolta e ospitata su G2.com.

NinjaOne offre una varietà di strumenti per i servizi di desktop remoto, permettendo modifiche facili senza interrompere l'utente. La possibilità di scrivere script in CMD o PowerShell, insieme a una libreria di script creati da Ninja, può essere implementata su un computer istantaneamente. Puoi accedere all'esplora file e al task manager dalle finestre disponibili e identificare rapidamente problemi approfonditi come le perdite di memoria. È facile da imparare, con gran parte di esso visualizzato sul tuo cruscotto. Il supporto clienti è eccellente, offrendo sessioni individuali e il solito supporto tecnico. Come utente frequente di tutte le funzionalità, ci sono raramente problemi. Recensione raccolta e ospitata su G2.com.

Il termine "necessita di attenzione" è usato come termine generico per tutti i problemi, rendendo difficile comprendere i problemi specifici a prima vista. Alcune funzionalità, come la libreria di script, possono essere difficili da trovare per gli utenti alla prima esperienza. Recensione raccolta e ospitata su G2.com.

What I like best about NinjaOne is how simple and reliable it is for daily IT management. The platform is very easy to use, remote access works great, and the automation features save a lot of time by reducing repetitive tasks. I also like having monitoring, patch management, and device management all in one place, which makes supporting users much more efficient. Recensione raccolta e ospitata su G2.com.

One thing I dislike about NinjaOne is that the ticketing system still feels a bit limited compared to more dedicated help desk platforms. Recensione raccolta e ospitata su G2.com.

Coming from our previous RMM, I’ve found the UI and menus overall to be much more user-friendly. I’ve also found the scripting in Ninja, along with the community-approved scripts, to be massively helpful—both have saved us a huge amount of time. We have also been able to integrate it with our PSA Halo seamlessly and alerts fire perfectly and reliably. The platform response has been consistent and while price is higher than our previous RMM it is worth it for these features. A special note for support and account management, our account manager Carla has been amazing and always makes sure we are updated. Recensione raccolta e ospitata su G2.com.

My only real complaint with Ninja is on the RMM side: some of the menus aren’t consistent between views. For example, the Devices view allows more filtering than when you go into a site and then look at its devices. That said, it’s a minor frustration overall. Recensione raccolta e ospitata su G2.com.

Le automazioni funzionano come previsto, il patching (software e OS) è affidabile, Ninja Remote è facile da usare sia per noi che per l'utente finale, anche il powershell/cmd remoto funziona bene. (Ora c'è anche il remoto in background, così possiamo accedere e visualizzare il visualizzatore eventi, per esempio, senza disturbare l'utente finale). NinjaOne è molto facile da configurare, il servizio clienti è fantastico e spesso sento il mio account manager che vuole controllare come stiamo. Comunità attiva su Discord dove sia altri clienti che il personale di NinjaOne sono a disposizione per assistere. Ora sono anche in grado di accedere da remoto ai miei dispositivi Linux!

Mi piace come posso vedere tutto in un unico portale e che stanno sempre aggiungendo nuove funzionalità. Ancora meglio è che possiamo fare SSO sulla piattaforma e supporta le chiavi di accesso!

Lo stiamo usando per la documentazione e la nostra base di conoscenza IT ed è utile avere tutto in un unico posto per i nostri tecnici.

Ho recentemente iniziato a testare i backup con il mio NAS ed è stato così facile da configurare, sono senza parole! Lo usiamo per fare il backup dei nostri server e anche fare un backup dell'immagine ci permette di andare avanti e scaricare documenti individuali per quando un utente ha 'smarrito' qualcosa e non vogliamo fare un recupero completo del server. Anche se ci permette di fare un recupero completo facilmente usando lo strumento che NinjaOne fornisce. Ha funzionato bene con il nostro ambiente vSphere e ha fornito un recupero completo dell'immagine del server.

Uso NinjaOne ogni giorno e onestamente sarei perso senza di esso. Recensione raccolta e ospitata su G2.com.

I dispositivi che sono offline vengono mostrati come non funzionanti sul cruscotto, il che preferirei non fosse incluso nelle statistiche. Tuttavia, mi permette di personalizzare altre informazioni sulla salute, il che è positivo.

Vorrei poter eseguire patch/script su base programmata se viene perso, penso che questa sia una funzionalità in arrivo... Recensione raccolta e ospitata su G2.com.

The most helpful aspects of Ninja are the hands-on approachable account managers and product specialists.

If we have a query or a unique customer situation that we would like to use NinjaOne to resolve, I know I can reach out to Izgi Yesildal for a quick and concise solution.

We try and integrate Ninja into as many aspects of our business processes as we can and it has become a core part of the services that we provide to our customers. We use multiple features of Ninja every day without fail.

The integrations that Ninja provides are exactly what you would want and provide improved functionality without unnecessary clutter.

I am yet to find an RMM platform that is easier to use and understand, easier to implement into an organisation, and provides better visibility of endpoints, SaaS backups, and networks. Recensione raccolta e ospitata su G2.com.

It would be nice if Ninja looked to their smaller partners to help with beta/testing features.

We utilise or have knowledge/understanding of every feature that NinjaOne has to offer, to the point where I would consider myself a NinjaOne expert.

Therefore, it would be nice to see Ninja acknowledging this and taking advantage of the knowledge/thoughts/insights that some of their smaller partners (with high exposure to features) have and can bring to the table. Recensione raccolta e ospitata su G2.com.

I love the remote tool integrations, scripting capabilities, and patch management. The AI recommendations for patch management seems to be good, but is not something we rely on. Onboarding was fast and easy. Price/ROI per system is competitive and fits our budget as a SMB. Performance is great and we have had no issues with being able to access NinjaOne's tools or our remote systems. UI/UX is okay, but this is where I think it needs the biggest improvements as there are some workflows that are not intuitive. Recensione raccolta e ospitata su G2.com.

UI/UX is an issue for us. There are some work flows, menus, features that are not clearly mark as to their impact. We have put ourselves into the danger-zone with some automations features--ambiguous UI lead to user error, which lead to downtime, which lead to angry end users. Recensione raccolta e ospitata su G2.com.

The single-pane-of-glass visibility is what stands out most. Being able to see all customer environments at a high-level overview, then drill down into specific endpoints in a few clicks, has cut our triage time significantly. For an MSP-style operation supporting multiple federal and commercial clients, that consolidated view is essential.

A few specific things that have delivered real value:

Automated patch management runs reliably across mixed Windows and macOS fleets, and the policy-based approach means we configure once and let it execute against the right device groups without constant babysitting.

Remote access and scripting are tightly integrated, so our technicians can jump from an alert to a remote session to a remediation script without bouncing between tools. The built-in scripting library plus the ability to deploy custom PowerShell and Bash scripts at scale has replaced two separate tools we used previously.

Alerting and conditions are flexible enough to tune out the noise. We've configured threshold-based alerts that route directly into our ticketing workflow, which keeps our SOC analysts focused on real issues instead of chasing false positives Recensione raccolta e ospitata su G2.com.

Currently nothing. The tool has been a pleasure so far. Recensione raccolta e ospitata su G2.com.

What we like best about NinjaOne is its reliability and simplicity for day-to-day operations. We primarily use it for remote access and monitoring system resource usage, and it performs consistently well. The interface is straightforward, making it easy to quickly connect to machines and identify issues without wasting time. It has helped streamline our workflow and improve response times when supporting clients. Recensione raccolta e ospitata su G2.com.

At this point, the main downside with NinjaOne is really our own lack of deeper understanding of the platform. It offers more features than we’re currently utilizing, and we know we’re not taking full advantage of everything it can do. More accessible or structured training would help us close that gap and get the most value out of it. Recensione raccolta e ospitata su G2.com.