It is easy to use, very user-friendly, and works perfectly for any type of work. Review collected by and hosted on G2.com.

I have not experienced any significant problems with Avaya Contact Center. It has worked reliably for my needs, so I do not have a major criticism to report at this time. Review collected by and hosted on G2.com.

Effortlessly directs customers to the exact agent best equipped to handle their specific issue based on language, expertise, or customer history, drastically improving first-call resolution. Review collected by and hosted on G2.com.

Well, sometimes customer support gets laggy, that's very understandable Review collected by and hosted on G2.com.

It is an easy to use platform. No complicated features. Review collected by and hosted on G2.com.

The color and appearance looks obsolete. Review collected by and hosted on G2.com.

Flexibility and mobility, Robust Features Review collected by and hosted on G2.com.

experiencing the authentication errors frequently Review collected by and hosted on G2.com.

Strong in enterprise voice and reporting. Review collected by and hosted on G2.com.

Complexity in deployment, configurations and integrations Review collected by and hosted on G2.com.

We do inbound and outbound calls in any locations Review collected by and hosted on G2.com.

Always lagged error in authentication and static line Review collected by and hosted on G2.com.

Although, Avaya is the late entrant in CCAAS Platform. With AXP, They have competent solution and Feature sets in place which is at par with Nice CX-One and Genesys. Avaya AXP is flexible and with Verint WEM , It has solid feature set offerings in place for Speech analytics, WFM, Knowledge base, Feedback Management and many others. Review collected by and hosted on G2.com.

They should host AXP and Verint WEM modules in the same cloud. Hybrid approach is little tricky. Review collected by and hosted on G2.com.

AVAYA Experience platform is a competitive tool that connects customers, clients and employees for better experience and reach. Its multiple attributes provide an excellent experience for a business to grow in the right direction. Here we can deal with customers and employees with one solution. Review collected by and hosted on G2.com.

Nothing much to dislike, but one thing that stood out is that the UX could be much better. The use of this overall is excellent, but I feel it could be much more user-friendly and interactive. Review collected by and hosted on G2.com.

It quickly adapts to the changes made or setting made on the tool so it will be integrated accordingly to our Ipscape tool. Very convenient for us and the agents as well. Review collected by and hosted on G2.com.

I think it occasionally loads in reading the device such as headsets or earphones that are being connected to the PC. Sometimes I would need to reconnect it again to make sure that the headset will have a proper sound. Review collected by and hosted on G2.com.

I have been in my company for almost four years, and since then, we have been using Avaya, which helps us all reach out to our customers and is very easy to navigate. Review collected by and hosted on G2.com.

Avaya is good, but sometimes we experience latency, which is considerably normal as we also experience with other tools Review collected by and hosted on G2.com.