--- title: Sestek Speech Analytics Reviews meta_title: 'Sestek Speech Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Sestek Speech Analytics works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 22 scale: '5' date_modified: '2026-06-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Sestek Speech Analytics Reviews **Vendor:** Sestek **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.8/5.0 **Total Reviews:** 22 ## About Sestek Speech Analytics Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and provide better experiences for their customers. Sestek's Speech Analytics solution collects 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with market-leading speech recognition rate and advanced quality management tools, this solution enables supervisors to objectively score and maximize agent performance with tangible feedback. ## Sestek Speech Analytics Reviews ### 1. SESTEK SPEECH ANALYTICS **Rating:** 5.0/5.0 stars **Reviewed by:** Burak K. | Voice Technologies Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Sestek Speech Analytics?** We are extremely satisfied with Sestek Speech Analytics and would highly recommend it to our friends and colleagues. The tool has proven to be a valuable asset for our team, enabling us to gain deeper insights into our customer interactions and identify areas where we can improve our performance. Overall, we have had a very positive experience using Sestek Speech Analytics and would encourage others to give it a try. **What do you dislike about Sestek Speech Analytics?** estek Speech Analytics is a powerful tool that enables businesses to gain valuable insights from their customer interactions through speech recognition and analysis. It can help organizations improve their customer service, increase efficiency, and make data-driven decisions based on customer feedback. Like any technology, it may have limitations and areas for improvement, but overall, it can be a valuable asset for businesses looking to improve their customer experience.However, developing more advanced products with artificial intelligence and automation technologies would be more beneficial. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** Sestek Speech Analytics is a tool that is designed to help businesses analyze customer interactions in call centers, identify trends and patterns, and gain insights into customer needs and preferences. By using speech recognition and analysis technologies, Sestek Speech Analytics can help businesses improve their customer service, increase efficiency, and make data-driven decisions based on customer feedback. One of the main problems that Sestek Speech Analytics is solving is the challenge of analyzing large volumes of customer interactions in call centers. In many cases, businesses have thousands of recorded calls, and it can be difficult to manually review and analyze them. Sestek Speech Analytics automates this process by transcribing the audio recordings, identifying key phrases and topics, and providing detailed analytics and reports. Another challenge that Sestek Speech Analytics addresses is the need to improve customer satisfaction and retention. By analyzing customer interactions, businesses can identify common issues and pain points, and take steps to address them. This can help to improve the overall customer experience, which can lead to increased loyalty and repeat business. Overall, the benefits of using Sestek Speech Analytics include improved call center efficiency, better customer service, and increased customer satisfaction and loyalty. By providing detailed insights into customer interactions, Sestek Speech Analytics can help businesses to make data-driven decisions and improve their bottom line. ### 2. Sestek Speech Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmet Burak C. | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Sestek Speech Analytics?** We would like to express our satisfaction with the increase in productivity in our customer service activities achieved through using your Sestek Speech Analytics product. Sestek Speech Analytics has increased the efficiency of our call center employees in handling customer calls and has significantly improved customer satisfaction. The product has helped us to quickly and accurately identify customer requests by automatically analyzing call recordings. As a result, we were able to take the necessary actions quickly to provide our customers with better service. In addition, the robust reporting features of Sestek Speech Analytics have allowed us to monitor and improve our customer experience. Analytical reports have enabled us to identify areas in which we need to provide more training and development, thereby improving the skills of our employees to a higher level. Your Sestek Speech Analytics product has been a valuable tool in improving customer satisfaction and productivity in our call center services. Thank you. **What do you dislike about Sestek Speech Analytics?** Automation and artificial intelligence can be fast solutions that can be integrated. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** Sestek Speech Analytics is solving several problems related to call center operations, which have had a positive impact on our business. Firstly, the product has significantly improved our quality scores by automatically analyzing call recordings to identify areas of improvement in customer service. This has allowed us to take corrective actions in a timely manner and improve our overall customer satisfaction. As a result, our quality scores have increased, which has improved our reputation among our customers and increased their loyalty to our brand. Secondly, Sestek Speech Analytics has improved our call center efficiency by identifying and analyzing the root causes of inefficiencies. By analyzing the calls and identifying areas of improvement, we have been able to reduce the average handling time of calls and increase the number of calls handled per day, resulting in a higher call center capacity and increased productivity. This has allowed us to provide faster and more effective support to our customers, resulting in improved customer satisfaction and a reduction in customer churn. Overall, Sestek Speech Analytics has helped us to solve several problems related to call center operations, resulting in increased quality scores and call center efficiency capacity. This has had a positive impact on our business, improving customer satisfaction, loyalty, and retention, and ultimately contributing to the growth of our business. ### 3. The Voice Of The Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Bahadır K. | Channel Experience and Operations Development Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Sestek Speech Analytics?** I could access even more data than the crm data with the speech analytics application. With the right queries, very good results are obtained. In particular, I received fast support on any issue I was stuck with. **What do you dislike about Sestek Speech Analytics?** Customers' emotional states can be analyzed better. There was no issue that I remained unresolved. Improvements should be made for the emotional states of the customers. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** I can quickly analyze current issues. It allowed me to analyze the demands and complaints of the customers in the call center. I was able to do different analyzes that I wouldn't normally be able to do. ### 4. User friendly best speech analytics tool **Rating:** 5.0/5.0 stars **Reviewed by:** İsmail T. | Dijital Dönüşüm ve Süreç Yönetim Uzmanı, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Sestek Speech Analytics?** It is an application that should be used by all companies interacting with the customer. It is an application that provides the opportunity to make quick analyses with its user-friendly interface. You can create categories and get results quickly. It will provide support in measuring customer experience and planning quality actions. **What do you dislike about Sestek Speech Analytics?** Streamlining user definitions can help. I prefer to create a more accessible and more manageable structure. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** speech analysis, quality assessment ### 5. We are using Sestek in our call center and got very valuable insight datas to develop our center. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Sestek Speech Analytics?** It is very helpful for me to find a call with a word or keyword. By this way, we could able to find our calls that we can change our process. Before Sestek, I used another tool, but it was not accurate as Sestek. **What do you dislike about Sestek Speech Analytics?** Language analysis should be improved. Exceptionally german and english language voice analysis rate is low. This should be improved by Sestek by using different companies jargon. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** We could easily find calls that we can understand problems or processes. I benefited to decrease silence rates in calls. It is more productive. Yes it has been increased. ### 6. Analyzing the meetings allows us to take quick action. It increases efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** Melis . | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Sestek Speech Analytics?** Creating queries to quickly access the desired meeting, transcribing meetings, analyzing meetings, and reporting. **What do you dislike about Sestek Speech Analytics?** It can provide faster solutions by integrating with artificial intelligence. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** As a result of performing call analysis, I can use my time efficiently. By reaching the calls I want with queries, I can take quick action. ### 7. Speech Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** gaye a. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Sestek Speech Analytics?** Ability to quickly perform big data analysis **What do you dislike about Sestek Speech Analytics?** I wish there were wider options in reporting and definitions **What problems is Sestek Speech Analytics solving and how is that benefiting you?** It determines the area where we will make quick analysis and take action in the instantaneous densities in the call center. ### 8. We are able to analyze customer needs, concerns and expectations very quickly. **Rating:** 5.0/5.0 stars **Reviewed by:** Şişman N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Sestek Speech Analytics?** fast access to data Being able to review and analyze the subject I want whenever I want. Ability to analyze all customer calls Easy access to consultants on technical issues **What do you dislike about Sestek Speech Analytics?** Maybe prices could be better It has a user-friendly design but can be a more detailed guide for beginners **What problems is Sestek Speech Analytics solving and how is that benefiting you?** Understanding Customers Better - Helping us understand customers' needs, concerns and ever-changing expectations It also helped us a lot in monitoring employee performance. A perfect tool for both employee development and customer satisfaction. ### 9. If you want to perform audit and analysis, you definitely need to use the support. **Rating:** 5.0/5.0 stars **Reviewed by:** Hami B. | Müşteri Deneyim Uzmanı, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Sestek Speech Analytics?** fraud detection quality assessment Quick analysis easy to use **What do you dislike about Sestek Speech Analytics?** There is nothing that I don't like. everything is fine **What problems is Sestek Speech Analytics solving and how is that benefiting you?** It makes my job much easier when I conduct audits and send the calls that I evaluate the representatives and see themselves in their representatives. ### 10. Sestek SA that increases productivity. **Rating:** 5.0/5.0 stars **Reviewed by:** Serkan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Sestek Speech Analytics?** speech to text success rate for turkish dialog **What do you dislike about Sestek Speech Analytics?** need for a high server requirement for us **What problems is Sestek Speech Analytics solving and how is that benefiting you?** We were create a ticket the company regarding the delay in the analysis. They were quick to support. ### 11. Sestek Speech Analytics streamlines our quality control processes **Rating:** 5.0/5.0 stars **Reviewed by:** Ali Murat A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about Sestek Speech Analytics?** I like the Turkish language support of the product. Most of the other products are not as successful as Sestek's product. Also, automated quality review forms help us to minimize manual tasks. **What do you dislike about Sestek Speech Analytics?** I don't have any specific functionality which I dislike. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** The solution helps us to target the right calls with minimum number of Quality Control Specialists. ### 12. It provided efficiency to all our business processes. **Rating:** 5.0/5.0 stars **Reviewed by:** Adem U. | Account Director, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Sestek Speech Analytics?** Easy use, fast support, and effective business results were provided. Sestek's customer-oriented approach is also important. Its contribution to our customers and business processes is quite high. **What do you dislike about Sestek Speech Analytics?** Overall, I did not have a negative experience. As someone who has used different products in the market, I am very satisfied with the service I received from support. Thank you for all the support. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** Voice of customer, speech analytics, smart IVR, ### 13. We can reach the information we want faster and with more information. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Sestek Speech Analytics?** Since queries can be made instantly and with the desired level of detail, you can reach the fastest response in the shortest time. **What do you dislike about Sestek Speech Analytics?** Not showing sound and image at the same time **What problems is Sestek Speech Analytics solving and how is that benefiting you?** Manual controls are being eliminated Customer experiences are being identified more accurately ### 14. This is more usefuly than other programmes **Rating:** 5.0/5.0 stars **Reviewed by:** Tuğba Y. | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2023 **What do you like best about Sestek Speech Analytics?** This is rapidly, it has a lot of keywords. It helps to find and to analyz customer complaints. **What do you dislike about Sestek Speech Analytics?** I think only disadvantage is its price. Bacuse its very expensive. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** Sestek helped us FCR and to solve friquently calls ### 15. Easy and fastest way to hear the voice of customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Sestek Speech Analytics?** USer -friendly and easy to use, in seconds we could start to hear the voice of customers and get the insights. **What do you dislike about Sestek Speech Analytics?** We did not recognize any negative features of the system yet. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** reportable voice of customers ### 16. a helpful program in terms of quality review **Rating:** 5.0/5.0 stars **Reviewed by:** Yiğit G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Sestek Speech Analytics?** Wordings and analysis of customer emotion management **What do you dislike about Sestek Speech Analytics?** Improvements are needed in the use of German **What problems is Sestek Speech Analytics solving and how is that benefiting you?** It is impossible for us to listen to every incoming call, but with the Speech program, we can analyze all calls. ### 17. It's friendly and rapidly. **Rating:** 4.5/5.0 stars **Reviewed by:** Serkan U. | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Sestek Speech Analytics?** I ama able to find keywords and the best options for calls. **What do you dislike about Sestek Speech Analytics?** It's more expensive than other solutions. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** I could not find some keys for the calls. This solution was done this problem. ### 18. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Pınar U. | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Sestek Speech Analytics?** Reporting and quality of product and support team **What do you dislike about Sestek Speech Analytics?** It's a little expensive than other products **What problems is Sestek Speech Analytics solving and how is that benefiting you?** Analyze the mont of calls, easy to find details of calls. ### 19. perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Övünç . | Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about Sestek Speech Analytics?** best for quality-check and monitoring . thanks **What do you dislike about Sestek Speech Analytics?** licence fee is high it can be more easy to get **What problems is Sestek Speech Analytics solving and how is that benefiting you?** quality improvement and check for speech ### 20. With a new project at Aktifbank **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Sestek Speech Analytics?** I mostly liked the Word Error Rate even in Turkish. **What do you dislike about Sestek Speech Analytics?** technical infrastructure setup and implementation took longer than planned. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** At first it is fast and you gain more time for other works. Also It easly understands our agents' voice and help and improve our training team's call evaluation process ### 21. yes **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Sestek Speech Analytics?** I can evaluate survey, quality listenings without the need for additional resources. I save time and get fast results. My favorite aspect of Speech Analytics is that it can analyze without effort by the criteria I want. **What do you dislike about Sestek Speech Analytics?** I would prefer Sestek Speech Analytics' interface to be improved and more user friendly. **What problems is Sestek Speech Analytics solving and how is that benefiting you?** It enables word-based, campaign-specific analysis. ### 22. Product and solution **Rating:** 5.0/5.0 stars **Reviewed by:** Eylem H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Sestek Speech Analytics?** Service experience is great Control over the work is superb **What do you dislike about Sestek Speech Analytics?** Faster response More solution-oriented approach **What problems is Sestek Speech Analytics solving and how is that benefiting you?** Do not raise the customer's voice Some automations FCR Employee development - [View Sestek Speech Analytics pricing details and edition comparison](https://www.g2.com/products/sestek-speech-analytics/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+04%3A54%3A21+-0500&secure%5Bsession_id%5D=35a32883-dd90-4e23-aeb8-28d0e9deee52&secure%5Btoken%5D=3d0a8e3e7a0770fff9dd448371b5193e92b53c4a4db202abd89d610b5aa7a246&format=llm_user) ## Sestek Speech Analytics Features **Generative AI** - AI Text Summarization ## Top Sestek Speech Analytics Alternatives - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) - 4.5/5.0 (221 reviews) - [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) - 4.4/5.0 (83 reviews)