Ender Turing Reviews & Product Details

Ender Turing has become a valuable part of our Zendesk-based support ecosystem. We especially appreciate the automatic transcription of voice calls into text and the ability to process chats and social media messages seamlessly. One of the biggest advantages is the generation of summaries directly within Zendesk – this helps our agents quickly understand the context without going through full conversations. The integration process was smooth, and the Ender Turing team has been very responsive and supportive throughout the setup. Review collected by and hosted on G2.com.

So far, we haven’t experienced any significant drawbacks. Whenever we needed help or had questions about optimization, the support team was always ready to assist. Review collected by and hosted on G2.com.

The most valuable aspect for me is the ability to quickly navigate and find the exact part of the call I need. The interface is clean, intuitive, and easy to use, which makes working with reports effortless. Having ready-made summaries saves a lot of time and allows me to focus on actionable insights. Review collected by and hosted on G2.com.

So far, I haven't found any real downsides. If there’s a question or small technical challenge, the support team responds quickly and helpfully. Review collected by and hosted on G2.com.

What I liked most is how easy and intuitive Ender Turing is. Even with minimal experience, it’s easy to get started. The automatic handling of inquiries, highlighting of key moments in conversations, and the ability to get a clear overview make work much easier. Review collected by and hosted on G2.com.

While I haven’t had the chance to utilize all the platform’s capabilities, the features I have engaged with are intuitive and easy to navigate. Review collected by and hosted on G2.com.

Ender Turing is a smart and efficient tool that has made our daily operations noticeably smoother. I particularly like how quickly it processes conversations and highlights important parts automatically. The user interface is modern, clean, and requires little to no training to get started. The onboarding process was simple. Review collected by and hosted on G2.com.

There’s not much to criticize — the platform does what it promises. Occasionally, I wish there were more granular settings for certain filters or report types, but these are minor and don't affect the overall experience. Review collected by and hosted on G2.com.

I really like the flexibility of the tool. I can easily collect and analyse the queries I need from guests without listening to thousands of conversations. It's a magical tool and every month we come up with new ways to use it. The interface is intuitive and simple, it was easy for me to implement and easy to train my employees. I also really like the fast and efficient support. Review collected by and hosted on G2.com.

The tool is great, but I want more customisation for reports. Review collected by and hosted on G2.com.

Ender Turing has significantly simplified our team's daily analytics tasks. The interface is intuitive, making it easy to onboard new employees and involve the team in continuous process improvement. Thanks to the automatic analysis of calls and chats, we can instantly react to weak points in communication and provide higher-quality customer support. Review collected by and hosted on G2.com.

So far, we haven't found any drawbacks. All questions are handled promptly and professionally. Review collected by and hosted on G2.com.

As a trainer, I value how easily Ender Turing helps identify real examples from calls that can be used in coaching sessions. The automatic tagging of conversation themes and emotion detection makes it much easier to spot where agents need support — or where they’re doing great. It saves a huge amount of time and makes feedback more targeted and practical. Review collected by and hosted on G2.com.

The interface is visually clear and comfortable to work with. Review collected by and hosted on G2.com.

The platform is intuitive and saves our team a lot of time on analyzing support calls. Reports are generated quickly and highlight key issues that need attention. We especially appreciate the ability to track agent performance in real time and adjust training accordingly. Review collected by and hosted on G2.com.

Occasionally, we wish there were more customization options for dashboards, but overall it’s a solid solution. Review collected by and hosted on G2.com.

Ender Turing stands out with its simplicity and effectiveness. The tool significantly reduces time spent on manual analysis and provides clear insights into customer interactions. Review collected by and hosted on G2.com.

So far, our experience has been very positive. If any challenges arise, the support team is fast and attentive. Review collected by and hosted on G2.com.

Ender Turing is a convenient tool that helps analyze customer inquiries.

The easy-to-configure call categorization and concise summaries significantly simplify data extraction on issues and accelerate their resolution. Review collected by and hosted on G2.com.

Greater flexibility in reporting could enhance the experience, though the platform performs well overall. Review collected by and hosted on G2.com.