# Ender Turing Reviews **Vendor:** Ender Turing **Category:** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Average Rating:** 4.8/5.0 **Total Reviews:** 42 ## About Ender Turing Ender Turing is an AI-driven platform designed to enhance customer experience and employee performance in contact centers. By analyzing voice and digital interactions, it provides real-time insights that help businesses make informed decisions aligned with their strategic objectives. Key Features and Functionality: - Speech Analytics: Transforms call and contact centers by extracting valuable insights from conversations, analyzing speech, emotion, and intent nuances to unlock the full potential of each interaction. - Automated Quality Assurance: Utilizes AI to automatically monitor and evaluate 100% of calls and chats, eliminating the need for random sampling and ensuring comprehensive quality management. - Agent Coaching: Provides continuous coaching to increase agent proficiency levels and encourage top-level performance. - Behavior Analytics: Decodes patterns and guides agents for optimal interactions, helping to identify and enhance behaviors that have a proven impact on achieving positive outcomes. - Integration Capabilities: Seamlessly integrates with existing contact center ecosystems, including call and chat recording systems, as well as CRM systems, to provide end-to-end analytics on the performance of conversations. Primary Value and Solutions Provided: Ender Turing addresses the challenges contact centers face in identifying and replicating top-performing agent behaviors, leading to inconsistent customer experiences and missed revenue opportunities. Traditional quality assurance processes are manual, time-consuming, and unable to analyze every interaction, resulting in incomplete insights and delayed coaching. By leveraging AI-driven analytics, Ender Turing enables businesses to: - Enhance Customer Satisfaction: By providing real-time insights into customer interactions, businesses can make informed decisions that improve the overall customer experience. - Improve Agent Performance: Continuous coaching and behavior analytics help agents refine their skills and adopt best practices, leading to higher proficiency levels. - Increase Sales Efficiency: Identifying and replicating top-performing behaviors among agents leads to more effective sales strategies and increased revenue. - Ensure Compliance: Automated quality assurance and compliance dashboards help businesses adhere to industry regulations and standards. By implementing Ender Turing, contact centers can transform their operations, achieving higher customer satisfaction, improved agent performance, and increased sales efficiency. ## Ender Turing Reviews ### 1. A powerful AI solution that enhances Zendesk-based support **Rating:** 5.0/5.0 stars **Reviewed by:** Kateryna S. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Ender Turing?** Ender Turing has become a valuable part of our Zendesk-based support ecosystem. We especially appreciate the automatic transcription of voice calls into text and the ability to process chats and social media messages seamlessly. One of the biggest advantages is the generation of summaries directly within Zendesk – this helps our agents quickly understand the context without going through full conversations. The integration process was smooth, and the Ender Turing team has been very responsive and supportive throughout the setup. **What do you dislike about Ender Turing?** So far, we haven’t experienced any significant drawbacks. Whenever we needed help or had questions about optimization, the support team was always ready to assist. **What problems is Ender Turing solving and how is that benefiting you?** Before Ender Turing, analyzing customer communication across multiple channels was time-consuming and required manual effort. Now, with automated transcription and summarization, our team saves hours of work weekly. It also enables better context-sharing between agents and improves overall response quality. We're now able to act faster on critical conversations and deliver more personalized customer service. ### 2. Efficient tool for call analysis and workflow improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Діана . | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Ender Turing?** The most valuable aspect for me is the ability to quickly navigate and find the exact part of the call I need. The interface is clean, intuitive, and easy to use, which makes working with reports effortless. Having ready-made summaries saves a lot of time and allows me to focus on actionable insights. **What do you dislike about Ender Turing?** So far, I haven't found any real downsides. If there’s a question or small technical challenge, the support team responds quickly and helpfully. **What problems is Ender Turing solving and how is that benefiting you?** Ender Turing solves several key challenges in our daily operations. First, it eliminates the need for time-consuming manual review of calls by providing accurate summaries and quick access to relevant parts of the conversation. Second, it helps identify communication gaps, recurring issues, and training needs, which supports continuous improvement and better decision-making. Overall, it enables our team to save time, improve service quality, and act on insights much faster. ### 3. A convenient tool to boost support performance **Rating:** 4.5/5.0 stars **Reviewed by:** Tania M. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Ender Turing?** What I liked most is how easy and intuitive Ender Turing is. Even with minimal experience, it’s easy to get started. The automatic handling of inquiries, highlighting of key moments in conversations, and the ability to get a clear overview make work much easier. **What do you dislike about Ender Turing?** While I haven’t had the chance to utilize all the platform’s capabilities, the features I have engaged with are intuitive and easy to navigate. **What problems is Ender Turing solving and how is that benefiting you?** Previously, analyzing service quality was time-consuming — manually listening to calls or reading full message threads. Thanks to Ender Turing, this process became much faster. Now we can focus not on the routine but on real insights that impact service quality. Additionally, we’ve finally started acting on an idea: surprising guests based on their previously shared preferences. We’re confident it will create a “wow” effect and make our service even warmer and more personalized. ### 4. Reliable AI assistant for customer service analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan P. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Ender Turing?** Ender Turing is a smart and efficient tool that has made our daily operations noticeably smoother. I particularly like how quickly it processes conversations and highlights important parts automatically. The user interface is modern, clean, and requires little to no training to get started. The onboarding process was simple. **What do you dislike about Ender Turing?** There’s not much to criticize — the platform does what it promises. Occasionally, I wish there were more granular settings for certain filters or report types, but these are minor and don't affect the overall experience. **What problems is Ender Turing solving and how is that benefiting you?** The tool has significantly reduced time spent on manual audits and enabled us to improve both the speed and quality of customer service. It also provides better visibility across the team, supporting more effective collaboration and decision-making. ### 5. An amazing tool for transcribing and analysing conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Dmytro Z. | Head of Service Quality, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Ender Turing?** I really like the flexibility of the tool. I can easily collect and analyse the queries I need from guests without listening to thousands of conversations. It's a magical tool and every month we come up with new ways to use it. The interface is intuitive and simple, it was easy for me to implement and easy to train my employees. I also really like the fast and efficient support. **What do you dislike about Ender Turing?** The tool is great, but I want more customisation for reports. **What problems is Ender Turing solving and how is that benefiting you?** I can quickly analyse thousands of conversations. I wouldn't be physically able to listen to that many ### 6. An indispensable tool for improving customer service and analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Dmytro K. | Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Ender Turing?** Ender Turing has significantly simplified our team's daily analytics tasks. The interface is intuitive, making it easy to onboard new employees and involve the team in continuous process improvement. Thanks to the automatic analysis of calls and chats, we can instantly react to weak points in communication and provide higher-quality customer support. **What do you dislike about Ender Turing?** So far, we haven't found any drawbacks. All questions are handled promptly and professionally. **What problems is Ender Turing solving and how is that benefiting you?** The system allows us to automate monitoring of service quality and employee performance without having to manually review hundreds of conversations. This saves time, boosts overall productivity, and helps improve customer satisfaction. ### 7. A great tool for improving agent training and development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Ender Turing?** As a trainer, I value how easily Ender Turing helps identify real examples from calls that can be used in coaching sessions. The automatic tagging of conversation themes and emotion detection makes it much easier to spot where agents need support — or where they’re doing great. It saves a huge amount of time and makes feedback more targeted and practical. **What do you dislike about Ender Turing?** The interface is visually clear and comfortable to work with. **What problems is Ender Turing solving and how is that benefiting you?** Before we started using Ender Turing, most quality checks and training materials were based on random samples. Now we can work with specific, relevant cases pulled directly from real conversations. It helps us train more effectively, give personalized feedback, and spot common mistakes much faster. It’s made our coaching process more data-driven and efficient. ### 8. Efficient and user-friendly platform for CX analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Tetiana O. | manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Ender Turing?** The platform is intuitive and saves our team a lot of time on analyzing support calls. Reports are generated quickly and highlight key issues that need attention. We especially appreciate the ability to track agent performance in real time and adjust training accordingly. **What do you dislike about Ender Turing?** Occasionally, we wish there were more customization options for dashboards, but overall it’s a solid solution. **What problems is Ender Turing solving and how is that benefiting you?** It eliminates the need for manual review of calls and provides structured insights that help improve customer satisfaction. ### 9. Powerful solution for optimizing customer interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Andrii B. | Business analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Ender Turing?** Ender Turing stands out with its simplicity and effectiveness. The tool significantly reduces time spent on manual analysis and provides clear insights into customer interactions. **What do you dislike about Ender Turing?** So far, our experience has been very positive. If any challenges arise, the support team is fast and attentive. **What problems is Ender Turing solving and how is that benefiting you?** The tool helps us monitor and improve communication quality without the need to manually review hours of recordings. It ensures we stay aligned with compliance and performance goals. ### 10. Efficient call analysis with Ender Turing **Rating:** 4.5/5.0 stars **Reviewed by:** Alla A. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2025 **What do you like best about Ender Turing?** Ender Turing is a convenient tool that helps analyze customer inquiries. The easy-to-configure call categorization and concise summaries significantly simplify data extraction on issues and accelerate their resolution. **What do you dislike about Ender Turing?** Greater flexibility in reporting could enhance the experience, though the platform performs well overall. **What problems is Ender Turing solving and how is that benefiting you?** This tool has solved the problem of manual call reviews and made it possible to extract more insights in less time. ### 11. A great tool for improving the quality of the customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Eva G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Ender Turing?** It is a very user-friendly tool for monitoring and improving the quality of communication in the call centre. I appreciate the possibility to connect to the internal system and the overall simplification of the evaluation process.The automation options are just the icing on the cake. I also appreciate Ender Turing's support and willingness to improve **What do you dislike about Ender Turing?** Lower level of Czech language skills, sometimes system malfunctions, at the beginning a rather extensive setup is needed to make everything work **What problems is Ender Turing solving and how is that benefiting you?** Overall, this tool helps us in improving the process of evaluating the quality of communication, faster feedback and follow-up communication. It's also great to quickly identify the training needs of our employees and be able to assign the courses needed individually. The automatic evaluation saves time and thus money. ### 12. Excellent tool to improve CX performance analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Maarten D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Ender Turing?** Overall ET is very easy to use and extremely beneficial to speed up the performance analysis within the CX department. ET helps automating a lot of the manual work we come across daily, whilst still having that human touch. The UI is very easy to manouvre and promotes input from all parties involved. Furthermore the team is very helpful in creating the ideal setup that your department requires. **What do you dislike about Ender Turing?** To this point there are no flaws with the tool. If we run across some issues in the setup, the team is there to help us out. **What problems is Ender Turing solving and how is that benefiting you?** Instead of going through huge amounts of conversations between agents and customers, Ender Turing does the job for us. ### 13. Ender Turing is a great software for an in-depth analysis & improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Ziedonis Normunds K. | Customer Relations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Ender Turing?** The software is easy to use & it reflects real-time analytics and conversations between the customers. The biggest upside to it is that it gives oppurtunity to learn from mistakes and it has many features that allow to take a more detailed look into the analytics and performance. **What do you dislike about Ender Turing?** I have not encountered a specific downside or an issue when using this tool up till now. **What problems is Ender Turing solving and how is that benefiting you?** Ender Turing is helping me to find the exact and specific times when certain criteria or sentance was not mentioned during the conversation with customer which is a very powerfull feature as it gives real time analysis and this feedback is helping my personal performance. ### 14. A great solution for speech analysis with AI **Rating:** 5.0/5.0 stars **Reviewed by:** Serhii S. | Head of quality control, Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Ender Turing?** Ender Turing has truly innovated the way we approach performance improvement within our sales and customer care teams. Using AI, the system is able to evaluate all customer requests in all service channels in real time. What I like about it is, its ability to seamlessly identify top performers and share their best practices across the board. This not only encourages a culture of continuous improvement but also empowers each employee with personalized insights for self-coaching. **What do you dislike about Ender Turing?** I haven't encountered any significant issues. Ender Turing is  adept at solving key problems related to employee performance and communication skills. **What problems is Ender Turing solving and how is that benefiting you?** The system is focused on calls and chats and takes into account the most important aspects of communication in today's business environment. This allows you to quickly identify problem areas and make the necessary decisions to increase customer loyalty. ### 15. Really good tool for boosting up QA and CX activities **Rating:** 5.0/5.0 stars **Reviewed by:** Grete A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Ender Turing?** It gives a proper overview for Team Leads and agents to provide better support. Helpful to understand the knowledge level, create training plans, helps to do less manual work to provide best support. Integration was easy, using is easy. It has become significant tool in Customer Support daily work. **What do you dislike about Ender Turing?** There is none. Everything is excellent about Ender Turing. **What problems is Ender Turing solving and how is that benefiting you?** It helps to track bottlenecks and knowledge weaknesses in CX daily work and communications with the customers. It is easy to create training plans based on data from it. ### 16. Excellent program for assessing the quality of customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kateryna M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Ender Turing?** I like the fact that you can search for conversations by the specified tags. The scorecard is easy to use and change, it can be customized to suit your needs. I also like the ability to leave comments on conversations. In general, the functionality is useful and convenient. **What do you dislike about Ender Turing?** Sometimes there is a problem with speech recognition. But it often depends on the quality of the recorded call. No further problems were found during use. The system is constantly being improved. **What problems is Ender Turing solving and how is that benefiting you?** Monitor and analyze mistakes in the work of operators. Allows to evaluate calls quickly. Collect data on issues or good calls. Сonducting quizzes and training. Quick notification of operators about the new score. ### 17. An interesting program with a lot of useful information **Rating:** 5.0/5.0 stars **Reviewed by:** Тatiana K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Ender Turing?** I like the analytics, the search logic, the evaluation process. All the functionality is very useful for us. Quizzes are one of the coolest features for training agents **What do you dislike about Ender Turing?** Sometimes the text is not recognized correctly because two languages may be spoken at the same time **What problems is Ender Turing solving and how is that benefiting you?** Accelerates the evaluation of conversations, allows you to control and quickly improve the knowledge of agents. Provides a lot of insights into customer requests, helps to create algorithms and conversation scripts ### 18. Good platform for monitoring, training and work planning **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Ender Turing?** I like the convenience of controlling the work of the team, setting up analytics, and quickly finding the necessary information. **What do you dislike about Ender Turing?** Need to wait for the loading of large amounts of information at a time. Also some dashboards can have a better graphical representation **What problems is Ender Turing solving and how is that benefiting you?** High control of employee calls/conversations, quick training of staff for new skills, the ability to compare between employees/groups of employees for planning work tasks ### 19. A few things about ET **Rating:** 4.5/5.0 stars **Reviewed by:** Andrii B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Ender Turing?** What I like most about the Ender Turing platform is its user-friendly interface. I can quickly set up the necessary datasets **What do you dislike about Ender Turing?** Certain time limitations that exist when applying new tags to previously received data. You need to make a retagging. **What problems is Ender Turing solving and how is that benefiting you?** Analysis and categorisation of all contact centre calls. Possibility to conduct training and track the impact of this training on the work of contact centre operators. ### 20. The best assistant in finding and analyzing a call. **Rating:** 5.0/5.0 stars **Reviewed by:** Oksana B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Ender Turing?** Search for a call by criteria: time, keywords, type of conversation. Easy collection of call statistics, separation of operators into teams. Ability to conduct online training and testing. I can see all conversations without time-saving limits. Ability to "read" a call thanks to transcription. **What do you dislike about Ender Turing?** I didn't find any parts that I dislike. The program is easy to use. **What problems is Ender Turing solving and how is that benefiting you?** I have now pisibility to quicky search calls with literally any criteria ( even with just 1 keyword). And it is easy to get analytics for different words or prases: statistics, quality measurements, frequency, mostly mentioned, list mentioned,etc. ### 21. Excellent speech analytics system for quality control **Rating:** 5.0/5.0 stars **Reviewed by:** Olga P. | Insurance, Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Ender Turing?** The system is very simple and easy to use. Excellent interface. It allows to speed up the process of call evaluation and to identify and analyse errors much faster. I like the ability to create different training plans, playlists with examples of real calls for operators. **What do you dislike about Ender Turing?** At this stage of working with Ender Turing, there is nothing to complain. If any questions arise, the partners always answer them promptly. **What problems is Ender Turing solving and how is that benefiting you?** 1)Helps you quickly identify mistakes of agents and analyse conversations by topics. 2) Accelerates the quality control process. 3) Qualitative analysis of conversations of different channels. ### 22. Convenient platform for analysing and finding weaknesses in conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Яшкіна . | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Ender Turing?** The ability to quickly find conversations based on specified criteria **What do you dislike about Ender Turing?** I would like to have access to the conversations that were recorded before the platform was installed **What problems is Ender Turing solving and how is that benefiting you?** To search for the conversations according to the assigned tasks Reduces time spent searching for conversations with issues and helps in planning learning tasks ### 23. Great system for quality monitoring and process improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Larisa Z. | Manager of Customer Experience & Services Department, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Ender Turing?** It is an excellent decision with AI for quality monitoring of all customers consultations via different channels. The system allows to receive scoring in real time of every conversation. It allows to identify problems implement the solution for improvement. Also, the system has a really useful options of trainings. **What do you dislike about Ender Turing?** I can’t identify what I don’t like. The system is really useful, maybe it is necessary to develop some additional features. **What problems is Ender Turing solving and how is that benefiting you?** Ender Turing solving helps to make qualitative analysis of all customers consultations via different channels. ### 24. Full-professional partner in FinTech business **Rating:** 5.0/5.0 stars **Reviewed by:** Tomasz P. | Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Ender Turing?** Ender Turing solution is very user-friendly and easy to use in daily basic. They have implemented a few new solutions allowing us make some automations in analysys, create a kowledge base, training slots. We have had a few new requiremetns because of our taks differences (neccesary to separate team analysis area) and it was provided very qucikly and as accurate as we need. Customer service is all the time on very high level despite long time of cooperation - ET is focused on their customers. **What do you dislike about Ender Turing?** System is still developing and not every services works well but they have reacted very fast at all "trouble" situations. Because of our language specification, for long time we had face with speach recognision trouble - at now it works well. **What problems is Ender Turing solving and how is that benefiting you?** We have requested a new idea/solution we need to improve out controling system and it was ready during 2 weeks from request. ET have made a hudge progress into speach recognison because fot long time it was Achilles' heel. ### 25. "the future for call centers" **Rating:** 4.5/5.0 stars **Reviewed by:** Katarína H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Ender Turing?** an overview of the quality of the agents' calls, a great tool for coaching, training, catching any shortcomings in the agents in time **What do you dislike about Ender Turing?** lack of knowledge of the Czech language causes insufficient transcription of calls **What problems is Ender Turing solving and how is that benefiting you?** the call quality evaluation process saves us the team leader's time and the company's costs ### 26. Works great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Ender Turing?** The system is selfexplenatory Fast customer assistance when it is needed I like that they added christmas decorations that you are able to turn on or off **What do you dislike about Ender Turing?** I have not encounterd any problems so far **What problems is Ender Turing solving and how is that benefiting you?** It is great at analysing the customer/support interactions and provides feedback in what could be improved. ### 27. Interactive and Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Ender Turing?** I generally like working with the dashboard and the different data points that help to calibrate customer support and assistance. **What do you dislike about Ender Turing?** The view mode toggle option that displays reviews. I would like it to be more visible and easier to find. **What problems is Ender Turing solving and how is that benefiting you?** To find and grade top value driven customer replies and responses. ### 28. The future is now :) **Rating:** 5.0/5.0 stars **Reviewed by:** Monika P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Ender Turing?** Ender Turing provides an almost infinite number of possibilities. It's not just a speech recognition tool, but an entire system for analyzing conversations: tone of voice, emotion and everything that was or wasn't said in the conversation. Nothing is impossible for the ET team, and every idea for developing the tool is a challenge, not an obstacle. I especially like the new solution for creating a knowledge base, training programs and quizzes. **What do you dislike about Ender Turing?** There is no such thing that I don't like. Sometimes I just can't wait for a new solution to be ready :) **What problems is Ender Turing solving and how is that benefiting you?** Ender Turing provides better and faster insight into conversations and helps to save time. Thanks to automatization, it can also do what a human being cannot do. ET has allowed us to improve sales results and the quality of customer service. ### 29. It has been a pretty useful service overall. **Rating:** 4.0/5.0 stars **Reviewed by:** Jairo S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Ender Turing?** — Great tool for CS agents, overall. — Easily understandable. — Daily usage. **What do you dislike about Ender Turing?** Automated reviews need to be revised, asthey are not always accurate. **What problems is Ender Turing solving and how is that benefiting you?** It mainly helps CS agents understand what points are needed to perform at a greater level and deliver the best possible customer experience. ### 30. Good tool to delegate manual work and improve the quality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Ender Turing?** it's easy to see my work results, my strong sides and leaknesses. I can analyse my work and do work better. Improve myself. Easy to integrate to the browser. **What do you dislike about Ender Turing?** Works good as the system studies how to analyse our cases. There is nthing I would dislike. **What problems is Ender Turing solving and how is that benefiting you?** Ender Turing improve our conversations and improves our sales skills/ Shows our grammar and how we contact out clients and what we need to improve for successful conversations. ### 31. Functional and useful. **Rating:** 4.0/5.0 stars **Reviewed by:** Stanislav T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Ender Turing?** A very smart system and surprisingly effective. **What do you dislike about Ender Turing?** Some of the parameters of analisys is questionable, tone of voice for example. **What problems is Ender Turing solving and how is that benefiting you?** Pointing out mistakes and ways to improve in customer support. ### 32. Excellent system for Call Centre **Rating:** 5.0/5.0 stars **Reviewed by:** Вікторія . | Заступник начальника Довідкового центру, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Ender Turing?** The best thing in ET is icredible level of automatization. During several month we have been transforming imense of routine tasks from manual to automatic shedule. Specialy i like possibilities to work with data. Now i can perform any information almost imidietly. Before ET we needed a lot of time for same analyze. **What do you dislike about Ender Turing?** I want see more level of speech recognition. Now we have acceptable level, but we are working to improve it to excellent numbers. Mostly we can see problem in sentences from bilingual client (when he/she use words from different languages at once). Without it - no issues. **What problems is Ender Turing solving and how is that benefiting you?** I think ET is the brilliant instrument from Call Centre Senior Team. And ET can be used for almost any task and resolving problem from them. Example: coaching, controling, analyzing searching information, collection data etc. ### 33. Perfect quality control support **Rating:** 5.0/5.0 stars **Reviewed by:** Mariusz W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Ender Turing?** Ender Turing is very useful in my work during quality control of conversations, because of the high quality of transcription of conversations I work much faster and more conveniently, the system is easy to use, transparent and it is easy to make your own changes and new ideas to it. Very important is the very high quality of support, in case of the slightest doubt we can count on fast and professional help from Ender Turing. **What do you dislike about Ender Turing?** the system is constantly developing and work is still underway to improve it **What problems is Ender Turing solving and how is that benefiting you?** It significantly accelerated the assessment of the quality of conversations, allows for quick control of calls, problems, searching for topics that interest me, creating playlists with sample calls for employees, which is especially important in home office work. ### 34. Supervisors experience **Rating:** 5.0/5.0 stars **Reviewed by:** Алена . | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2023 **What do you like best about Ender Turing?** What I like in ET is opportunity to easy coaching operators. I work with calls so I need check immense of conversations every day. It's difficult task. Ender Turing can help me quickly find problem, scoring call and than send feedback to operator. And even more. ET is scoring some part of call automatically. So all what I need it's sometimes recheck robot work. **What do you dislike about Ender Turing?** I don't know maybe it's only our local specific. But sometimes we have trouble with speech recognition. It's connected sometimes with bad connection, with external noise or mistakes in client speech. **What problems is Ender Turing solving and how is that benefiting you?** I resolve with ET: - controlling operators work - find problem in operators skills - send feedback - analyze progress of operators - collect data (like best calls, bad calls, typical mistakes etc) ### 35. Opportunity to analyze **Rating:** 5.0/5.0 stars **Reviewed by:** Надежда . | Аналітик, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Ender Turing?** We start to analyze Call Centre in unusual side. Like "terra incognita" we discover new possibilities to analytiks. For example we start mesure % of agent talks, % cross talk, % separete tags or even separete words. We have highlighted a lot of problem in our operators work and procesess in general. **What do you dislike about Ender Turing?** I want to have more automatization during collect the information. Of course Ender Turing could be possible to build dinami dashboards, and its very comfortable, but some of infromation we estimate manualy. **What problems is Ender Turing solving and how is that benefiting you?** I'm analitik of consolidation infromation, Ender Turing help me to prepare reports EVERYDAY. Now i use ET almost in each of my tasks. Generally its peport about efficient operators, sales, and quality of service. ### 36. Perfect speech analytics system **Rating:** 5.0/5.0 stars **Reviewed by:** Влад . | Senior expert in bank, Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Ender Turing?** The best thing about Ender Turing is save time to control, estimete and provide feedbacks. Its really important for me, because i have to work witm my operators group which including more than 10 employee's. I dont have enough time to check all of group and Ender Turing help me a lot here. **What do you dislike about Ender Turing?** No issues. Some technical bags with chat integration but i can't say that it was critical problem in my everyday work. Especially, company-provider resolved them very quickly. **What problems is Ender Turing solving and how is that benefiting you?** •find mistakes •check important point of conversation •collect and perform data • share comments of conversation between operators and superviors • analyze operators results and perform trands ### 37. New age of Call Centre **Rating:** 5.0/5.0 stars **Reviewed by:** Мітя . | Head of Call Center, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Ender Turing?** We are using ET in several direction. Service. We have had the best expirience here. Work under quality operators calls and chats. Due to this we have made the highest results of our Call Centres NPS research. Sales. We cannot used ET widely with our circumstances (war in Ukraine) , but we have increased parameters like Offer rate and conversion % to maximum. We are waiting the high result in future. Analytics. Awesome expirience to research our clients. During last two months we have made about ten big research about our products and clients problem. before this project we needed more time/resources for research like this (in 3-4-x more) **What do you dislike about Ender Turing?** Its not problems but points which i want to mention. We need time for system, it's absolutely less resourse than work without system, but ET needs time. If you have different team with absolutely different specifics of work, you need two different server. Because separete settings can make problem in statistics. Colleagues from ET obviously help you here. **What problems is Ender Turing solving and how is that benefiting you?** ET can solve typical problems of CC: -lack of resource to control -quality of service -increasing skills of sales team -government requirements -permanent request to researching clients ### 38. Conversation verification **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Ender Turing?** The Ender Turing program provides many opportunities among others to improve the quality of conversations. It allows you to verify the entire conversation , evaluate it in different categories , depending on the trainer. The information contained in the program is clear and easy to read, the time of the conversation is given and even the data for searching the case in the system. Evaluation of the conversation allows us to correct mistakes and make our work more efficient and more effective. **What do you dislike about Ender Turing?** There are no things I don't like. The program is helpful and is constantly evolving by adding various additional features. **What problems is Ender Turing solving and how is that benefiting you?** The Ender Turing program allows us to eliminate errors in conversat ion and improve them so that our work is more effective. ### 39. Development tool **Rating:** 5.0/5.0 stars **Reviewed by:** Izabela D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Ender Turing?** Ender is very usefull to develope our skills in the debt collection call department. Besides quality control of conversations there are place for trainings and playlists that help you achieve a higher level of conversations. Transcriptions are getiing better. **What do you dislike about Ender Turing?** From time to time something does not work properly but is fixed in the twinkling of an eye. **What problems is Ender Turing solving and how is that benefiting you?** It supports the development of negotiation skills. I can work not only on my own conversation but also listen to other people's conversations. ### 40. interview assessment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Ender Turing?** An easy to read program with various capabilities like evaluating an employee's conversation, so we know what to improve in our work. Sharing other people's conversations, so we can learn about different styles of customer conversation . The ability to find a conversation and listen to it again. **What do you dislike about Ender Turing?** Errors in the use of Ender Turing are constantly reviewed and corrected, so in my opinion there is nothing I dislike about using this program. **What problems is Ender Turing solving and how is that benefiting you?** I use Ender Turing to verify my conversation as well as get an evaluation from my coucher . It allows me to correct all the mistakes that I make in the conversation pattern and achieve better results in my work . ### 41. Wow effect in Call Centre area **Rating:** 5.0/5.0 stars **Reviewed by:** Влад . | Аналитик, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Ender Turing?** The thing I like the most is the opportunity to work with big data. I can see information about thousands of conversations in a very short time. It's cool. From the operators' side, the best part is the opportunity to see their mistakes in EACH of the calls/chats. **What do you dislike about Ender Turing?** Sometimes we have problems with information updates. I'm not sure if that is connected with ET's side. Separately, we have some trouble in recognition, but it's more about bad sounds from the client. **What problems is Ender Turing solving and how is that benefiting you?** Access different data without serious efforts; create a comfortable place to work between operator and supervisor; find and correct mistakes. ### 42. Challenge to improve our skills **Rating:** 5.0/5.0 stars **Reviewed by:** Кирилл . | Офис-менеджер, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Ender Turing?** I responsible for SME support, this decision help me to work with team. First thing first this is the best instrumet to coaching operators. From ET i can estimate calls allmost imidietly. Even more. AI of Ender Turing can make it without my joining. Other good side of ET is excellent instrumet to collect and analyze information about calls, operators, client requests and etc. **What do you dislike about Ender Turing?** I work with this system only a couple of weeks, but no problem by the time. **What problems is Ender Turing solving and how is that benefiting you?** Controling, coaching, colecting data, preparing reports and etc. - [View Ender Turing pricing details and edition comparison](https://www.g2.com/products/ender-turing/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+04%3A05%3A31+-0500&secure%5Bsession_id%5D=ddafa0d2-d1cf-474a-bba5-fe80aa85bd9c&secure%5Btoken%5D=85d864444adacbb9d372dafd3825ac116861ddb9d31c86291157d4ff78de8371&format=llm_user) ## Ender Turing Integrations - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Ender Turing Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Ender Turing Alternatives - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (574 reviews) - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,427 reviews) - [Convin.ai](https://www.g2.com/products/convin-ai/reviews) - 4.7/5.0 (539 reviews)