Ender Turing has become a valuable part of our Zendesk-based support ecosystem. We especially appreciate the automatic transcription of voice calls into text and the ability to process chats and social media messages seamlessly. One of the biggest advantages is the generation of summaries directly within Zendesk – this helps our agents quickly understand the context without going through full conversations. The integration process was smooth, and the Ender Turing team has been very responsive and supportive throughout the setup.

What I liked most is how easy and intuitive Ender Turing is. Even with minimal experience, it’s easy to get started. The automatic handling of inquiries, highlighting of key moments in conversations, and the ability to get a clear overview make work much easier.

Ender Turing is a convenient tool that helps analyze customer inquiries. The easy-to-configure call categorization and concise summaries significantly simplify data extraction on issues and accelerate their resolution.