I like ManageEngine Remote Access Plus very much because one of the biggest benefits of using an agent-based remote support tool is the reliable, always-available access it provides for quick troubleshooting and unattended support. It also makes remote sessions smoother and more efficient than agentless methods, which helps a lot when I need to connect quickly and get things resolved. Review collected by and hosted on G2.com.

Sometimes, when I start a remote session, the end system’s RAM usage goes up to a very high level, and the remote session ends up consuming too much memory. At times, it even hangs. Review collected by and hosted on G2.com.

This software is straightforward to set up and use. It enables tasks to run in the background seamlessly, so users are not disrupted or even aware of them. I also appreciate that it supports on-premise installation. Additionally, I find the options for organizing teams to be quite effective.

The customer support its delayed, but efective

We use the software daily, and our experiencis its good, and we have more than 2 years with software solution.

Remote Access Plus is easy to implement, can be installed on-premises, and integrates easily with the domain for endpoint management. Review collected by and hosted on G2.com.

The mobile app lacks functionality and often leads to various issues. Each time I connect, it uses a significant amount of bandwidth. Additionally, it requires a lot of RAM during connections. Even simple tasks, such as using the keyboard or performing basic actions like pasting or transferring files, are unnecessarily complicated. Review collected by and hosted on G2.com.

I find ManageEngine Remote Access Plus to be cost-efficient, which is something I value. The agent installation process is also easy for us, adding to its value. Overall, it's quite easy to set up. Review collected by and hosted on G2.com.

It's very slow, and the agent should be installed automatically when joining. The identification of the host should be quicker. Review collected by and hosted on G2.com.

I like the announcement features of Remote access plus. Alongside the ease of use and automation for task to keep device clear of bulk and ready to use. Review collected by and hosted on G2.com.

GUI .. They can improve on the functionality. when shifting through Admin settings and config. Review collected by and hosted on G2.com.

The simple implementation was great, especially for someone that works remote most of the time. Review collected by and hosted on G2.com.

No dislikes at this time, product works great. Review collected by and hosted on G2.com.

I like the agent integration with Active Directory to easy deployment via GPO. I like the web interface, and I especially like the performance and features of the tool. Review collected by and hosted on G2.com.

My only request is to have a desktop client. The web interface is great, but a desktop client would be really nice. Review collected by and hosted on G2.com.

I like the ease of setup and deployment. The configuration of computers, accounts, and roles and the thoughtful inclusion of built-in management tools. Review collected by and hosted on G2.com.

There was one feature they didn't include that was a dealbreaker for us, but after contacting support, they are integrating this into a future release. Review collected by and hosted on G2.com.

It's a big improvement over Intune Remote Help, and more cost effective Review collected by and hosted on G2.com.

Patchy English in interface eg. help callouts Review collected by and hosted on G2.com.

How to integrates functions to manage and also all documentation about. Review collected by and hosted on G2.com.

Nothing at the moment. It looks pretty good at all. Review collected by and hosted on G2.com.

I find ManageEngine Remote Access Plus quite a system that I'm looking for, have the tools I need. Review collected by and hosted on G2.com.

Maybe at the home screen can put more abit on the registered devices, with some dashboard analytical kind. Review collected by and hosted on G2.com.