# Best Enterprise Online Reputation Management Software *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Products classified in the overall Online Reputation Management category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Online Reputation Management to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Online Reputation Management category. In addition to qualifying for inclusion in the Online Reputation Management Software category, to qualify for inclusion in the Enterprise Business Online Reputation Management Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business. ## Top Online Reputation Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,026 reviews) | Review automation and messaging for multi-location brands | "[Fantastic Client Satisfaction Management Program!](https://www.g2.com/survey_responses/birdeye-review-10182435)" | | 2 | [SOCi](https://www.g2.com/products/soci/reviews) | 4.5/5.0 (4,475 reviews) | Multi-location social and review management at scale | "[Soci Review for Online Presence](https://www.g2.com/survey_responses/soci-review-11750099)" | | 3 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5.0 (2,405 reviews) | Reputation scoring and social management for multi-property operators | "[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)" | | 4 | [Yext](https://www.g2.com/products/yext/reviews) | 4.4/5.0 (1,091 reviews) | Listing accuracy and review management across directories | "[Yext: A Robust Platform for SEO Clients](https://www.g2.com/survey_responses/yext-review-12810984)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | SMS-first communication with review automation for local businesses | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) | 4.6/5.0 (5,306 reviews) | Buyer intent and verified reviews for B2B software vendors | "[Builds Credibility and Reaches High-Intent Buyers with Powerful Insights](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159)" | | 7 | [Experience.com](https://www.g2.com/products/experience-com/reviews) | 4.8/5.0 (385 reviews) | Review collection and social publishing for service professionals | "[Effortless Review Management, Seamless Integration](https://www.g2.com/survey_responses/experience-com-review-9917130)" | | 8 | [Liftify](https://www.g2.com/products/liftify/reviews) | 5.0/5.0 (153 reviews) | Automated Google review generation for service businesses | "[Driving Significant Review Growth and Customer Experience Improvements](https://www.g2.com/survey_responses/liftify-review-12337393)" | | 9 | [Yotpo](https://www.g2.com/products/yotpo/reviews) | 4.3/5.0 (255 reviews) | — | "[Effortless Setup and Customer Engagement with Yotpo](https://www.g2.com/survey_responses/yotpo-review-12262971)" | | 10 | [HighLevel](https://www.g2.com/products/highlevel/reviews) | 4.6/5.0 (631 reviews) | All-in-one marketing platform for digital agencies | "[Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM](https://www.g2.com/survey_responses/highlevel-review-13050560)" | ## G2 Grid® for Online Reputation Management Software ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=10366&focus%5B%5D=121720&focus%5B%5D=1679&focus%5B%5D=13886) Highlighted products: Birdeye, SOCi, Reputation, Yext, Podium, Partoo, G2 Marketing Solutions, and Uberall. Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=podium&focus%5B%5D=partoo&focus%5B%5D=g2&focus%5B%5D=uberall-2024-01-10&segment=enterprise) ## How Many Online Reputation Management Software Products Does G2 Track? **Total Products under this Category:** 352 ### Category Stats (Jul 2026) - **Average Rating**: 4.54/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Pluspoint (+1.01%) - Among all products in this category, Pluspoint recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Online Reputation Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,000+ Authentic Reviews - 352+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Paige Paige is the world's leading fully automated, AI-powered local SEO platform. Developed by Merchynt, Paige has helped over 20,000 agencies and business owners make their local marketing more effective. Paige automatically handles most of the important, but tedious local SEO tasks like reputation management, Google Business Profile (GBP) optimization, citation management, YouTube channel automation, social media automation, review management, performance reporting, and more. If you want to rank higher in local search results and generate more leads and sales from your GBP, consider giving Paige a try today! [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-07-14T19%3A59%3A04Z&secure%5Bdisplayable_resource_id%5D=1191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1615756&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%3Fsegment%3Denterprise&secure%5Btoken%5D=b3c6e5ad0bfebc248eb3fbbce7b248c702d0ddb0e4b8710c3b386c9827981bf5&secure%5Burl%5D=https%3A%2F%2Fwww.merchynt.com%2Fpaige%3Futm_source%3Dg2%26utm_medium%3Dreview_site%26utm_campaign%3DMERCHYNT_paige_trial%26utm_content%3Dlocal_seo_category&secure%5Burl_type%5D=custom_url) --- ## Online Reputation Management Software Features & Capabilities ### What are the Best Online Reputation Management Software with Employee Performance? Gives visibility into employee performance and each individual's impact on reputation initiatives. **Top-rated Online Reputation Management Software for Employee Performance:** - [SOCi](https://www.g2.com/products/soci/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Podium](https://www.g2.com/products/podium/reviews) [Explore Online Reputation Management Software with Employee Performance](https://www.g2.com/categories/online-reputation-management/f/employee-performance) ### What are the Best Online Reputation Management Software with Team Workflow? Helps establish a workflow that allows team members to communicate effectively and collaboratively. **Top-rated Online Reputation Management Software for Team Workflow:** - [SOCi](https://www.g2.com/products/soci/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - [Yext](https://www.g2.com/products/yext/reviews) [Explore Online Reputation Management Software with Team Workflow](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Best Online Reputation Management Software with Revenue Reporting? Provides tools with enhanced filtering and correlation between revenue and reputation. **Top-rated Online Reputation Management Software for Revenue Reporting:** - [Yext](https://www.g2.com/products/yext/reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) - [Liftify](https://www.g2.com/products/liftify/reviews) [Explore Online Reputation Management Software with Revenue Reporting](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting) ### What are the Best Online Reputation Management Software with Competitive Intelligence? Allows users to get real-time information on competitors performance and reputation. **Top-rated Online Reputation Management Software for Competitive Intelligence:** - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) [Explore Online Reputation Management Software with Competitive Intelligence](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) ### What are the Best Online Reputation Management Software with Digital Media Monitoring? Helps manage ad messaging and measures the full impact of digital advertising campaigns. **Top-rated Online Reputation Management Software for Digital Media Monitoring:** - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) [Explore Online Reputation Management Software with Digital Media Monitoring](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring) ## What Are the Top-Rated Online Reputation Management Software Products in 2026? ### 1. [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,026 **How Do G2 Users Rate Birdeye?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.4/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind Birdeye?** - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** https://www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye_ (5,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,442 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 47% Small-Business, 34% Mid-Market #### What Are Birdeye's Pros and Cons? **Pros:** - Ease of Use (1019 reviews) - Helpful (1009 reviews) - Review Management (851 reviews) - Customer Support (720 reviews) - Features (589 reviews) **Cons:** - Missing Features (232 reviews) - Improvement Needed (158 reviews) - Review Management (158 reviews) - Learning Curve (139 reviews) - Limited Features (138 reviews) ### What Do G2 Reviewers Say About Birdeye? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Birdeye, allowing for seamless navigation and quick setup without a steep learning curve. - Users appreciate the **ease of use** and seamless navigation of Birdeye, enhancing their review management experience. - Users value the **efficiency of review management** with Birdeye, enhancing their reputation and engagement with minimal effort. - Users praise Birdeye's **excellent customer support** , efficiently aiding integration and enhancing communication with clients. - Users appreciate the **easy communication and review features** of Birdeye, enhancing scheduling and patient interaction effortlessly. **Cons:** - Users note **missing features** in Birdeye, expressing a desire for more integration and capabilities in the software. - Users find the **UI sluggish and the AI chatbot ineffective** , indicating a need for significant improvements in performance. - Users find **review management confusing** due to update notifications and difficulties with spam removal and dashboard usability. - Users experience a **learning curve** with Birdeye, finding it challenging to navigate the platform initially. - Users find that Birdeye has **limited features** and seek enhancements for a more user-friendly experience. #### What Are Recent G2 Reviews of Birdeye? **"[Fantastic Client Satisfaction Management Program!](https://www.g2.com/survey_responses/birdeye-review-10182435)"** **Rating:** 5.0/5.0 stars *— Sunny L.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-10182435) --- **"[Easy Customer Outreach via Text and Email for Review Requests](https://www.g2.com/survey_responses/birdeye-review-12642425)"** **Rating:** 5.0/5.0 stars *— Steven I.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-12642425) --- #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 2 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### 2. [SOCi](https://www.g2.com/products/soci/reviews) SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,475 **How Do G2 Users Rate SOCi?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) **Who Is the Company Behind SOCi?** - **Seller:** [SOCi](https://www.g2.com/sellers/soci) - **Company Website:** https://www.soci.ai/ - **Year Founded:** 2012 - **HQ Location:** San Diego, California - **LinkedIn® Page:** https://www.linkedin.com/company/soci-inc-/ (624 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Property Manager - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 51% Small-Business, 29% Mid-Market #### What Are SOCi's Pros and Cons? **Pros:** - Ease of Use (598 reviews) - Post Scheduling (424 reviews) - Helpful (351 reviews) - Centralized Management (348 reviews) - Scheduling (323 reviews) **Cons:** - Missing Features (138 reviews) - Limited Features (124 reviews) - Posting Issues (114 reviews) - Learning Curve (113 reviews) - Improvement Needed (85 reviews) ### What Do G2 Reviewers Say About SOCi? *AI-generated summary from verified user reviews* **Pros:** - Users find SOCi to be **extremely easy to use** , with simple setup and effective social media management. - Users appreciate the **easy post scheduling** of SOCi, enabling them to effortlessly manage regular content updates. - Users find SOCi **extremely helpful** for managing reviews and social media, with easy setup and dedicated support. - Users value the **centralized management** of SOCi, making social media handling efficient and user-friendly. - Users value the **ease of scheduling posts** with SOCi, enabling efficient time management and team collaboration. **Cons:** - Users highlight **missing features** in SOCi, particularly in reporting and customization, impacting overall effectiveness and workflow. - Users find SOCi's **limited features** restrict effective engagement and complicate reputation management workflows. - Users are frustrated by the **posting issues** in SOCi, including difficulties with calendar synchronization and lack of post deletion. - Users experience a **steep learning curve** with SOCi, requiring time and training to master its features effectively. - Users note that **improvement is needed** in reporting flexibility and listings accuracy to enhance overall effectiveness. #### What Are Recent G2 Reviews of SOCi? **"[Soci Review for Online Presence](https://www.g2.com/survey_responses/soci-review-11750099)"** **Rating:** 5.0/5.0 stars *— Freyen Jafeth F.* [Read full review](https://www.g2.com/survey_responses/soci-review-11750099) --- **"[Easy Multi-Platform Scheduling at Scale with Top-Notch Support](https://www.g2.com/survey_responses/soci-review-13078919)"** **Rating:** 5.0/5.0 stars *— Brennen W.* [Read full review](https://www.g2.com/survey_responses/soci-review-13078919) --- ### 3. [Reputation](https://www.g2.com/products/reputation/reviews) Reputation is the #1 AI-native reputation management platform, built to help multi-location businesses be found, trusted, and chosen in search, AI answers, and everywhere customers make decisions. By operating as a unified data system, the platform turns fragmented reviews, listings, and surveys into actionable intelligence—ensuring every local storefront, franchise, or dealer group receives clear, prioritized actions. This consolidation empowers marketing and operations teams with complete visibility into local search performance and customer interactions across the entire enterprise network. Rather than functioning as a standard aggregation tool, the platform's core architecture facilitates advanced operational analytics and Generative Engine Optimization (GEO). The system processes siloed feedback channels into operational intelligence, allowing teams to uncover critical performance metrics without manually scouring through raw data. This capability is powered by a native AI assistant (Reputation IQ) that analyzes all feedback data to find trends and opportunities for improvement. Because this intelligence operates natively within the platform, organizations can extract deep conversational insights and track location-specific performance while keeping their proprietary data completely secure from third-party exposure. Core Capabilities Unified Feedback Hub: Consolidates reviews, surveys, and social media commentary from over 200 external directories into a centralized dashboard for standardized monitoring. Conversational Intelligence: Leverages secure, internal AI to instantly identify sentiment trends and customer friction points at scale. Global Listings Management: Audits and publishes accurate location data across the digital ecosystem to ensure strict consistency. AI Engine Optimization (AEO): Analyzes how large language models perceive the brand, equipping teams to optimize structured data for algorithmic discovery. Core Benchmarking: Calculates an objective Reputation Score to index review volume, sentiment analysis, and responsiveness against industry competitors. The primary value of Reputation lies in its capacity to transform legacy local SEO efforts into a modern AEO strategy. As search behavior continues to fragment, multi-location brands utilize the platform to solve the inherent blind spots created by AI aggregators. By actively managing their digital footprint and automating their engagement protocols, organizations establish the precise citation consistency and interaction signals required by large language models. Ultimately, the platform empowers businesses to systematically elevate their localized customer experience, secure massive operational time savings, and capture market share through improved algorithmic visibility. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,405 **How Do G2 Users Rate Reputation?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.5/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind Reputation?** - **Seller:** [Reputation](https://www.g2.com/sellers/reputation) - **Company Website:** https://reputation.com/ - **Year Founded:** 2006 - **HQ Location:** San Ramon, CA - **Twitter:** @Reputation_Com (10,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1579888/ (707 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Community Manager, Property Manager - **Top Industries:** Automotive, Real Estate - **Company Size:** 46% Mid-Market, 29% Small-Business #### What Are Reputation's Pros and Cons? **Pros:** - Ease of Use (103 reviews) - Review Management (90 reviews) - Helpful (79 reviews) - Centralized Reviews (69 reviews) - Reputation Management (62 reviews) **Cons:** - Improvement Needed (25 reviews) - Reporting Issues (21 reviews) - Review Management (21 reviews) - Missing Features (18 reviews) - Scoring Issues (17 reviews) ### What Do G2 Reviewers Say About Reputation? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Reputation, praising its simplicity and effectiveness in managing customer interactions. - Users appreciate the **easy SMS review requests** and user-friendly mobile app for managing customer feedback efficiently. - Users value the **user-friendly interface** of Reputation.com, enhancing review management and providing insightful data for improvements. - Users value the **centralized review management** feature of Reputation, enhancing efficiency and oversight across multiple platforms. - Users appreciate the **centralized management** of responses, enhancing efficiency and ease of use for customer feedback. **Cons:** - Users notice **improvement needed** in report customization and integration processes affecting overall user experience and functionality. - Users express frustration with **reporting issues** , particularly around the inability to resend surveys after email corrections. - Users express frustration with the **survey email issues** that hinder feedback collection and complicate review management. - Users find the **missing features** of Reputation limiting, particularly in areas like social media management and template creation. - Users are frustrated with the **scoring issues** related to unclear calculations and impact of review duration on scores. #### What Are Recent G2 Reviews of Reputation? **"[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)"** **Rating:** 4.0/5.0 stars *— Danny M.* [Read full review](https://www.g2.com/survey_responses/reputation-review-9899978) --- **"[Centralized Hub for Reputation with Room for Social Media Improvement](https://www.g2.com/survey_responses/reputation-review-7128655)"** **Rating:** 4.0/5.0 stars *— Giovanni A.* [Read full review](https://www.g2.com/survey_responses/reputation-review-7128655) --- #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/discussions/is-blackline-an-erp) - [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) - 1 comment - [What is Reputation Management Software?](https://www.g2.com/discussions/what-is-reputation-management-software) - 1 comment - [How does reputation com work?](https://www.g2.com/discussions/how-does-reputation-com-work) - 1 comment ### 4. [Yext](https://www.g2.com/products/yext/reviews) Yext — Enterprise Agentic Marketing Platform Yext is the enterprise agentic marketing platform for multi-location brands that need to win across both AI and traditional search. AI is reshaping how customers discover brands. They're not just searching Google. They're asking ChatGPT, Gemini, Perplexity, and Grok — and the brands that show up in those responses are the ones with verified, structured data distributed to the right places. Yext is built to make that happen at enterprise scale. What Yext does Yext delivers three core capabilities from one platform. Scout, Yext's visibility intelligence engine, analyzes 10 billion signals across four AI models and more than 12 million business locations. Every scan surfaces 150 visibility metrics across 20 competitors, down to the location level, so marketing leaders know exactly where they're losing and why — across both AI and traditional search. The Yext Knowledge Graph is the verified source of truth for every location in a brand's portfolio. Data agents maintain it automatically, connecting data across sources, verifying it at scale, and resolving inconsistencies before they reach a customer. When AI models generate responses about your brand, they pull from this verified record. Content generation agents create on-brand content across every channel from verified brand data: local pages, social posts and replies, review campaigns and responses, and email and SMS campaigns. Distribution agents syndicate that content and data in real time to LLMs, voice assistants, listings, maps, social and review platforms, and email — with no aggregator in between. What Yext pushes is what AI and search engines actually see and trust. Who it's for Yext is built for CMOs, SVPs, and VPs of marketing at multi-location enterprise brands in financial services, healthcare, retail, hospitality, and food. If your brand competes at the local level and needs to show up accurately and consistently across AI and traditional search, Yext is built for you. Why Yext Most platforms deliver insight or distribution, not both. Yext closes the loop — from competitive intelligence to verified data to agentic content creation and real-time distribution — in one system with no disconnected tools and no aggregator delays. Thousands of brands trust Yext, including top US banks, leading hospital systems, and the world's largest restaurant and retail chains. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,091 **How Do G2 Users Rate Yext?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.7/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.6/10 (Category avg: 8.3/10) **Who Is the Company Behind Yext?** - **Seller:** [Yext](https://www.g2.com/sellers/yext) - **Company Website:** https://www.yext.com - **Year Founded:** 2006 - **HQ Location:** New York - **Twitter:** @yext (21,811 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/515401/ (2,517 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Hospital & Health Care - **Company Size:** 37% Enterprise, 30% Mid-Market #### What Are Yext's Pros and Cons? **Pros:** - Ease of Use (352 reviews) - Helpful (194 reviews) - Centralized Management (183 reviews) - Customer Support (178 reviews) - Features (161 reviews) **Cons:** - Complex Usability (99 reviews) - Learning Curve (81 reviews) - Difficult Learning (77 reviews) - Difficult Navigation (68 reviews) - Limited Features (66 reviews) ### What Do G2 Reviewers Say About Yext? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Yext, finding it organized and welcoming for first-time users. - Users find Yext **incredibly valuable** for ensuring consistency and efficiency in managing online business information. - Users value the **centralized management** of Yext, simplifying updates and ensuring consistency across various platforms. - Users commend the **helpful customer support** of Yext, offering prompt assistance and solutions for challenges faced. - Users find Yext's **centralized dashboard** invaluable for managing consistent business information effortlessly across multiple platforms. **Cons:** - Users find Yext's interface **complex to navigate** , needing more guidance and facing a steep learning curve initially. - Users note a **learning curve** with Yext, though support and documentation aid the process significantly. - Users find Yext to have a **difficult learning curve** , with complex navigation and unclear editing processes hindering usability. - Users find **difficult navigation** with Yext due to overwhelming filters and complex reporting criteria. - Users express the need for **expanded features and customization** in Yext, feeling limited by current options. #### What Are Recent G2 Reviews of Yext? **"[Transparent Listings Management with Industry-Leading Publisher Reach](https://www.g2.com/survey_responses/yext-review-12638314)"** **Rating:** 5.0/5.0 stars *— Liz J.* [Read full review](https://www.g2.com/survey_responses/yext-review-12638314) --- **"[Yext: A Robust Platform for SEO Clients](https://www.g2.com/survey_responses/yext-review-12810984)"** **Rating:** 5.0/5.0 stars *— Ben H.* [Read full review](https://www.g2.com/survey_responses/yext-review-12810984) --- #### What Are G2 Users Discussing About Yext? - [What is Yext used for?](https://www.g2.com/discussions/yext-what-is-yext-used-for) - [What does Yext do?](https://www.g2.com/discussions/what-does-yext-do) - 3 comments - [Is YEXT worth the cost?](https://www.g2.com/discussions/is-yext-worth-the-cost) - 4 comments - [What does YEXT cost?](https://www.g2.com/discussions/what-does-yext-cost) - [What is YEXT used for?](https://www.g2.com/discussions/what-is-yext-used-for) - 2 comments ### 5. [Podium](https://www.g2.com/products/podium/reviews) Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,024 **How Do G2 Users Rate Podium?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) **Who Is the Company Behind Podium?** - **Seller:** [Podium](https://www.g2.com/sellers/podium) - **Company Website:** https://www.podium.com - **Year Founded:** 2014 - **HQ Location:** Lehi, UT - **Twitter:** @PodiumHQ (4,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9203219/ (1,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, General Manager - **Top Industries:** Automotive, Retail - **Company Size:** 60% Small-Business, 35% Mid-Market #### What Are Podium's Pros and Cons? **Pros:** - Ease of Use (393 reviews) - Helpful (352 reviews) - Easy Communication (314 reviews) - Communication (312 reviews) - Useful (224 reviews) **Cons:** - Missing Features (95 reviews) - Messaging Issues (94 reviews) - Limited Features (77 reviews) - Expensive (70 reviews) - Poor Customer Support (65 reviews) ### What Do G2 Reviewers Say About Podium? *AI-generated summary from verified user reviews* **Pros:** - Users find Podium's **ease of use** exceptional, benefiting from its intuitive interface and streamlined customer communication. - Users love how Podium provides **streamlined customer feedback management** , enhancing efficiency and satisfaction through simplified communication. - Users value the **easy communication** through Podium, enjoying organized messaging and a simplified customer interaction experience. - Users value the **ease of communication** with clients through Podium, enhancing connections and productivity significantly. - Users find Podium's **ease of use** for communication and review solicitation invaluable for their business operations. **Cons:** - Users express frustration over **missing features** and unmet expectations, particularly with promised phone and text services. - Users find **messaging issues** with Podium, feeling overwhelmed by volume and struggling to track correspondence effectively. - Users find Podium's **limited features** restrict efficiency, especially lacking integration options and advanced tracking capabilities. - Users find Podium's pricing **excessive** for small businesses, with advanced features requiring even pricier plans. - Users express frustration with **poor customer support** , citing delays and unprofessional appointment management as significant issues. #### What Are Recent G2 Reviews of Podium? **"[Podium Transformed Our Agency Communication with Seamless on Demand Integrations](https://www.g2.com/survey_responses/podium-review-12909019)"** **Rating:** 5.0/5.0 stars *— Kenya A.* [Read full review](https://www.g2.com/survey_responses/podium-review-12909019) --- **"[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)"** **Rating:** 4.0/5.0 stars *— Neelakshi S.* [Read full review](https://www.g2.com/survey_responses/podium-review-12877946) --- #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### 6. [Partoo](https://www.g2.com/products/partoo/reviews) At Partoo, our mission is to make businesses more visible on the Internet, to improve their e-reputation and to help them gain more customers. Our all-in-one solution empowers strategic decision-making through intuitive dashboards, enabling decision-makers to measure ROI and foster lasting customer relationships. Partoo works with a wide range of local and international companies across various industries, including small and medium-sized businesses, as well as large corporations like McDonald's, Toyota, Carrefour, and Sports Direct. The simplicity of our local listing solution enables companies to manage the tool at both local and brand levels. Partoo boasts a team of over 400 professionals and serves more than 400 clients in over 100 countries Products Details Partoo helps companies grow with the following products by meeting its 3 objectives: Get Found, Get Chosen and Get Clients. Get found: - Presence Management: automatically broadcast your stores’ information on the main directories, GPS, search engines, social networks and opinion websites. - Store Locator: optimise your website with a Store Locator and customisable pages per location. Make your Point of Sales stand out on the queries associated with your activity. Get chosen: - Review Management: centralise the reviews left on your listings, whether they come from Google, TripAdvisor or Facebook. Get regular reports, analyse them and respond from a single interface. - Review Booster: encourage satisfied customers to leave positive reviews on Google Business Profile via SMS invites. Get clients: - Messages: centralise messages received from Google Business Profile, Facebook Messenger, and Instagram and easily reply to them centrally or locally! **Average Rating:** 4.7/5.0 **Total Reviews:** 51 **How Do G2 Users Rate Partoo?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.5/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Partoo?** - **Seller:** [Partoo](https://www.g2.com/sellers/partoo) - **Year Founded:** 2014 - **HQ Location:** Paris - **LinkedIn® Page:** https://www.linkedin.com/company/partoo/ (454 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Automotive - **Company Size:** 35% Small-Business, 29% Mid-Market #### What Are Partoo's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Customer Service (3 reviews) - Customer Support (3 reviews) - Helpful (3 reviews) - Helpfulness (3 reviews) **Cons:** - Expensive (2 reviews) - High Pricing (2 reviews) - Pricing Issues (2 reviews) - Google Bugs (1 reviews) - Performance Issues (1 reviews) ### What Do G2 Reviewers Say About Partoo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Partoo, finding it intuitive and efficient for managing their locations effortlessly. - Users appreciate the **excellent customer support** from Partoo, enhancing their experience and managing multiple locations effectively. - Users praise Partoo for its **excellent customer support** , highlighting helpful service and quick problem resolution. - Users admire the **helpfulness** of Partoo's support team, significantly enhancing their experience with effective issue resolution. - Users find Partoo **extremely helpful** for managing Google presence, noting its efficiency and proactive support. **Cons:** - Users express concern over **high costs** , suggesting that pricing could become a barrier to continued usage. - Users find the **high pricing** of Partoo to be a problem, suggesting a decrease after two years of use. - Users express concerns about **pricing issues** , noting costs may be prohibitive and suggesting a decrease after two years. - Users experience **Google-related issues** with Partoo, particularly during video verification processes causing frustration. - Users feel the **performance issues** of Partoo, especially slow setups, detract from their overall experience. #### What Are Recent G2 Reviews of Partoo? **"[Partoo Makes Presence and Review Management Easier](https://www.g2.com/survey_responses/partoo-review-12294317)"** **Rating:** 5.0/5.0 stars *— Anne K.* [Read full review](https://www.g2.com/survey_responses/partoo-review-12294317) --- **"[Essential for Review Management and Visibility](https://www.g2.com/survey_responses/partoo-review-12582320)"** **Rating:** 5.0/5.0 stars *— Gerardo B.* [Read full review](https://www.g2.com/survey_responses/partoo-review-12582320) --- ### 7. [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,306 **How Do G2 Users Rate G2 Marketing Solutions?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 6.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10) **Who Is the Company Behind G2 Marketing Solutions?** - **Seller:** [G2](https://www.g2.com/sellers/g2) - **Company Website:** https://www.g2.com - **Year Founded:** 2012 - **HQ Location:** Chicago, USA - **Twitter:** @G2dotcom (32,942 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2641084/ (1,504 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 44% Small-Business, 37% Mid-Market #### What Are G2 Marketing Solutions's Pros and Cons? **Pros:** - Ease of Use (472 reviews) - Helpful (351 reviews) - Customer Support (300 reviews) - Authenticity (207 reviews) - User Reviews (207 reviews) **Cons:** - Review Issues (166 reviews) - Expensive (80 reviews) - Biased Reviews (70 reviews) - Lack of Clarity (60 reviews) - Pricing Issues (60 reviews) ### What Do G2 Reviewers Say About G2 Marketing Solutions? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of G2 Marketing Solutions, enabling quick implementation of marketing initiatives. - Users value the **intuitive platform and excellent support** from G2 Marketing Solutions for collecting reviews and feedback. - Users appreciate the **excellent customer support** from G2 Marketing Solutions, enhancing their overall experience and visibility. - Users value the **authenticity** of G2 reviews, trusting real experiences to inform product decisions effectively. - Users value the **genuine client reviews** on G2, enhancing decision-making and community engagement for business needs. **Cons:** - Users face **review issues** on G2, including inconsistency in quality and excessive effort required to manage reviews. - Users find the **high cost** of G2 Marketing Solutions prohibitive for small enterprises and POC projects. - Users are wary of **biased reviews** on G2 Marketing Solutions, as they may not reflect the current software quality. - Users experience a **lack of clarity** in review moderation and a confusing process for feedback confirmation. - Users find the **pricing issues** with G2 Marketing Solutions steep, especially for tech startups with limited budgets. #### What Are Recent G2 Reviews of G2 Marketing Solutions? **"[Buyer Intent Insights + Smooth HubSpot Integration That Boosts Lead Management](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13071233)"** **Rating:** 4.5/5.0 stars *— Rohit D.* [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13071233) --- **"[Builds Credibility and Reaches High-Intent Buyers with Powerful Insights](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159)"** **Rating:** 4.5/5.0 stars *— Neelanjana M.* [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159) --- #### What Are G2 Users Discussing About G2 Marketing Solutions? - [In what ways is G2.com influencing purchasing decisions in the software and technology market?](https://www.g2.com/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes - [How is G2.com being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes - [What is G2.com used for?](https://www.g2.com/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes - [What is G2 Marketing Solutions used for?](https://www.g2.com/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments - [How much does g2 crowd cost?](https://www.g2.com/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes ### 8. [Uberall](https://www.g2.com/products/uberall-2024-01-10/reviews) Uberall is the world’s first multi-location marketing platform that connects your digital presence to local revenue impact. We help brands grow by optimizing location performance across visibility, engagement, reputation, and conversion—now including the industry’s first GEO (Generative Engine Optimization) Studio. As AI search changes how customers find businesses, Uberall’s AI-powered platform ensures your locations aren't just found, but recommended. Our comprehensive solution simplifies multi-location marketing with powerful analytics, listings, reviews, store locators, local pages, and local inventory. With the addition of GEO Studio, brands can now monitor their visibility in AI search, benchmark against competitors in LLM responses, and automatically publish AI-readable, locally relevant content across the web. Founded in 2013 in Berlin, Uberall powers over 1.3 million locations globally. Trusted by leaders in retail, hospitality, and automotive, Uberall is shaping the future of location marketing. **Average Rating:** 4.4/5.0 **Total Reviews:** 236 **How Do G2 Users Rate Uberall?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.6/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.7/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.9/10 (Category avg: 8.3/10) **Who Is the Company Behind Uberall?** - **Seller:** [uberall GmbH](https://www.g2.com/sellers/uberall-gmbh) - **Company Website:** https://uberall.com - **Year Founded:** 2013 - **HQ Location:** Berlin, Berlin - **Twitter:** @getuberall (1,257 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2832960/ (468 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Manager, Marketing Manager - **Top Industries:** Marketing and Advertising, Restaurants - **Company Size:** 38% Mid-Market, 31% Enterprise #### What Are Uberall's Pros and Cons? **Pros:** - Ease of Use (36 reviews) - Centralized Management (25 reviews) - Location Management (18 reviews) - Easy Setup (17 reviews) - Helpful (17 reviews) **Cons:** - Setup Challenges (10 reviews) - Reporting Issues (9 reviews) - Linking Issues (7 reviews) - Difficult Setup (6 reviews) - Improvement Needed (6 reviews) ### What Do G2 Reviewers Say About Uberall? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Uberall, enabling seamless management of multiple customer interactions and listings. - Users value the **centralized management** of Uberall, simplifying the handling of multiple platforms effectively. - Users value the **centralized platform** of Uberall, enabling efficient management and streamlined updates across multiple locations. - Users commend the **easy setup** of Uberall, facilitating quick access and interaction with customers across various platforms. - Users find Uberall to be a **very helpful tool** for efficiently connecting with customers across multiple platforms. **Cons:** - Users find the **setup challenges** with Uberall time-consuming and complicated, especially when connecting locations to platforms. - Users face **reporting issues** with Uberall, requiring manual updates and conflict resolution for changes and reviews. - Users experience **linking issues** with Uberall, necessitating manual updates and complicating location management across platforms. - Users find the **difficult setup** of Uberall to be time-consuming and complicated, especially when managing location listings. - Users report **improvement needed** for review management and dashboard intuitiveness with Uberall's functionality. #### What Are Recent G2 Reviews of Uberall? **"[Streamlined Social Media Management with Stellar Support](https://www.g2.com/survey_responses/uberall-review-12320759)"** **Rating:** 5.0/5.0 stars *— Shannon H.* [Read full review](https://www.g2.com/survey_responses/uberall-review-12320759) --- **"[Centralized Multi-Location Management That Saves Time and Boosts Visibility](https://www.g2.com/survey_responses/uberall-review-12775963)"** **Rating:** 5.0/5.0 stars *— Josh C.* [Read full review](https://www.g2.com/survey_responses/uberall-review-12775963) --- ### 9. [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews) The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers. **Average Rating:** 4.6/5.0 **Total Reviews:** 160 **How Do G2 Users Rate ReviewTrackers?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.0/10 (Category avg: 8.3/10) **Who Is the Company Behind ReviewTrackers?** - **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta) - **HQ Location:** Salt Lake City, Utah - **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (411 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Director - **Top Industries:** Marketing and Advertising, Hospitality - **Company Size:** 46% Mid-Market, 35% Small-Business #### What Are Recent G2 Reviews of ReviewTrackers? **"[Efficient way on tracking online reviews for our product](https://www.g2.com/survey_responses/reviewtrackers-review-8276502)"** **Rating:** 5.0/5.0 stars *— Oliver M.* [Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8276502) --- **"[Tools is very useful; Customer service is great!](https://www.g2.com/survey_responses/reviewtrackers-review-8955783)"** **Rating:** 4.5/5.0 stars *— Kris R.* [Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8955783) --- #### What Are G2 Users Discussing About ReviewTrackers? - [What is ReviewTrackers used for?](https://www.g2.com/discussions/what-is-reviewtrackers-used-for) ### 10. [Trustpilot](https://www.g2.com/products/trustpilot/reviews) Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews! **Average Rating:** 3.4/5.0 **Total Reviews:** 252 **How Do G2 Users Rate Trustpilot?** - **Has the product been a good partner in doing business?:** 6.8/10 (Category avg: 9.0/10) - **Customer Feedback:** 7.8/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.5/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 6.8/10 (Category avg: 8.3/10) **Who Is the Company Behind Trustpilot?** - **Seller:** [Trustpilot](https://www.g2.com/sellers/trustpilot) - **Year Founded:** 2007 - **HQ Location:** Copenhagen, Denmark - **Twitter:** @Trustpilot (30,190 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/862573/ (1,367 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Financial Services, Retail - **Company Size:** 60% Small-Business, 32% Mid-Market #### What Are Trustpilot's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Reputation Management (4 reviews) - Easy Setup (3 reviews) - Helpful (3 reviews) - Review Management (3 reviews) **Cons:** - Poor Customer Support (10 reviews) - Review Issues (10 reviews) - Review Manipulation (6 reviews) - Expensive (5 reviews) - Billing Issues (2 reviews) ### What Do G2 Reviewers Say About Trustpilot? *AI-generated summary from verified user reviews* **Pros:** - Users find Trustpilot's platform to be **easy to navigate** , making it simple to access and report reviews. - Users value Trustpilot for its **effective reputation management** , streamlining feedback collection and enhancing project efficiency. - Users value the **easy setup** of Trustpilot, appreciating its efficiency and minimal effort required for integration. - Users appreciate the **easy-to-use platform** of Trustpilot for reading and sharing reviews on various products. - Users value Trustpilot for its **seamless review management** , enhancing workflow efficiency and simplifying feedback integration. **Cons:** - Users express frustration with Trustpilot's **poor customer support** , citing inadequate communication and unhelpful resolution processes. - Users often face **review moderation issues** , finding the process stressful and communication lacking, leading to frustration. - Users feel that **review manipulation** and harsh moderation hinder authentic feedback, causing frustration and distrust. - Users find Trustpilot's pricing **exorbitantly high** , especially for basic features and review invites, affecting overall satisfaction. - Users report **billing issues** with Trustpilot, citing unexpected price hikes and difficulties in resolving contract disputes. #### What Are Recent G2 Reviews of Trustpilot? **"[Genuine Verified Reviews That Boost SEO Visibility](https://www.g2.com/survey_responses/trustpilot-review-12678034)"** **Rating:** 5.0/5.0 stars *— Visal K.* [Read full review](https://www.g2.com/survey_responses/trustpilot-review-12678034) --- **"[Trustpilot Makes Confident Buying Decisions Easy](https://www.g2.com/survey_responses/trustpilot-review-13040258)"** **Rating:** 4.5/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/trustpilot-review-13040258) --- #### What Are G2 Users Discussing About Trustpilot? - [What is Trustpilot used for?](https://www.g2.com/discussions/what-is-trustpilot-used-for) - 1 upvote ### 11. [ClearlyRated](https://www.g2.com/products/clearlyrated/reviews) Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation. **Average Rating:** 4.8/5.0 **Total Reviews:** 125 **How Do G2 Users Rate ClearlyRated?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.8/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind ClearlyRated?** - **Seller:** [ClearlyRated](https://www.g2.com/sellers/clearlyrated) - **Company Website:** https://www.clearlyrated.com/ - **Year Founded:** 2003 - **HQ Location:** Portland, Oregon - **Twitter:** @ClearlyRated (1,630 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18669814/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Director - **Top Industries:** Staffing and Recruiting, Accounting - **Company Size:** 59% Mid-Market, 25% Small-Business #### What Are ClearlyRated's Pros and Cons? **Pros:** - Helpful (45 reviews) - Ease of Use (37 reviews) - Customer Support (29 reviews) - Customer Feedback (18 reviews) - Feedback Management (18 reviews) **Cons:** - Expensive (9 reviews) - Survey Limitations (7 reviews) - Limitations (6 reviews) - Improvement Needed (5 reviews) - Difficult Navigation (4 reviews) ### What Do G2 Reviewers Say About ClearlyRated? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of implementation and insightful feedback** from ClearlyRated, enhancing organizational growth and client relations. - Users appreciate the **ease of use** of ClearlyRated, finding it intuitive and well-supported for data utilization. - Users praise ClearlyRated for its **excellent customer support** , highlighting quick responses and helpful account management. - Users value the **structured and efficient feedback collection** provided by ClearlyRated, enhancing ongoing process improvement initiatives. - Users find **feedback management** with ClearlyRated invaluable, providing clear insights and enhancing client satisfaction effectively. **Cons:** - Users find the **annual fee costly** , especially with more affordable survey software options available on the market. - Users find the **limited response options** restrictive and desire more flexibility in survey design and editing. - Users find the **overwhelming amount of information** on ClearlyRated can complicate the user experience and navigation. - Users note that substantial **improvement is needed** in categorization and analytical features to fully utilize the product. - Users find the **difficult navigation** of ClearlyRated challenging, especially for newcomers trying to find key features. #### What Are Recent G2 Reviews of ClearlyRated? **"[Custom survey with great data analytics.](https://www.g2.com/survey_responses/clearlyrated-review-11050660)"** **Rating:** 4.5/5.0 stars *— Julia L.* [Read full review](https://www.g2.com/survey_responses/clearlyrated-review-11050660) --- **"[Powerful Feedback, Easy Setup, Enhances Client Relations](https://www.g2.com/survey_responses/clearlyrated-review-12705325)"** **Rating:** 5.0/5.0 stars *— Laura B.* [Read full review](https://www.g2.com/survey_responses/clearlyrated-review-12705325) --- #### What Are G2 Users Discussing About ClearlyRated? - [What is ClearlyRated used for?](https://www.g2.com/discussions/what-is-clearlyrated-used-for) ### 12. [YouScan](https://www.g2.com/products/youscan/reviews) YouScan is a next-generation, AI-powered social listening platform designed to help users gain deep insights into customer behavior and sentiment. This innovative solution caters specifically to marketers, researchers, and public relations professionals who seek to understand their audience more comprehensively. By analyzing what customers say, do, and who they are, YouScan provides a holistic view of consumer interactions with brands, enabling organizations to make informed decisions based on real-time data. The platform is particularly beneficial for a diverse range of users, including large corporations and smaller, customer-centric brands. With over 400 clients worldwide, including industry giants like Nestle, L'Oreal, and Coca-Cola, YouScan is trusted by both established brands and emerging companies. Its mission is to empower organizations to listen to their customers effectively, fostering improved engagement and strategic growth. YouScan boasts several key features that set it apart in the social listening category. One of its standout offerings is the Insights Copilot, a conversational social listening AI agent. This feature simplifies the process of extracting valuable insights from vast amounts of text data, allowing users to effortlessly gauge consumer opinions on brands, competitors, and relevant events. Additionally, YouScan's industry-leading image analysis capabilities enable "visual listening," allowing users to understand how consumers interact with brands through social media images, including brand logo detection and automated visual content reports. Understanding the audience is crucial for effective marketing strategies, and YouScan excels in this area with its Audience Insights feature. This tool provides demographic information, interests, and occupations of individuals discussing brands and topics on social media, allowing users to tailor their marketing efforts to specific segments. The platform's powerful reporting capabilities, combined with a sleek and user-friendly interface, make it accessible and appealing to a wide range of users, from large enterprises to startups. Recognized by industry experts, YouScan has received accolades such as being named a "Cool AI Vendor for Marketing" by Gartner and winning multiple MarkTech Breakthrough Awards for "Best Social Media Monitoring Software." Founded in Kyiv, YouScan has grown into a distributed team with offices across Europe and Latin America, reflecting its commitment to serving a global clientele while continuously evolving to meet the needs of the market. **Average Rating:** 4.7/5.0 **Total Reviews:** 295 **How Do G2 Users Rate YouScan?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.2/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.7/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.3/10 (Category avg: 8.3/10) **Who Is the Company Behind YouScan?** - **Seller:** [YouScan](https://www.g2.com/sellers/youscan) - **Company Website:** https://www.youscan.io/en - **Year Founded:** 2010 - **HQ Location:** Kyiv, Kyiv City - **Twitter:** @YouScan_io (441 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/525639/ (96 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Market Research - **Company Size:** 48% Small-Business, 35% Mid-Market #### What Are YouScan's Pros and Cons? **Pros:** - Customer Support (47 reviews) - Helpful (45 reviews) - Ease of Use (41 reviews) - Analytics (30 reviews) - Social Listening (30 reviews) **Cons:** - Learning Curve (19 reviews) - Difficult Learning (13 reviews) - Slow Performance (13 reviews) - Limited Features (11 reviews) - Data Inaccuracy (9 reviews) ### What Do G2 Reviewers Say About YouScan? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **helpful customer support** of YouScan, ensuring prompt assistance and effective onboarding for new users. - Users appreciate the **helpful customer support** that promptly addresses their questions and enhances the overall experience. - Users find YouScan's **ease of use** remarkable, with an intuitive interface and helpful customer support enhancing their experience. - Users highlight the **powerful analytics** of YouScan, transforming social media data into actionable and insightful information. - Users value YouScan for its **effective social listening** capabilities, enabling swift responses and insightful data analysis. **Cons:** - Users face a steep **learning curve** with YouScan, particularly in mastering search functions and interface navigation. - Users find the **difficult learning curve** of YouScan challenging, requiring time to master its extensive features. - Users experience **slow performance** when analyzing large data volumes, negatively impacting usability and efficiency. - Users find YouScan's **limited features** restrictive, affecting usability for larger operations and reducing competitive edge. - Users experience issues with **data inaccuracy** , citing difficulties in obtaining reliable and comprehensive information through YouScan. #### What Are Recent G2 Reviews of YouScan? **"[YouScan Is Essential for TikTok Listening—and Valuable Across Platforms](https://www.g2.com/survey_responses/youscan-review-12791704)"** **Rating:** 4.5/5.0 stars *— Jack F.* [Read full review](https://www.g2.com/survey_responses/youscan-review-12791704) --- **"[Excellent Threads Coverage, Smooth API Setup, and Proactive CSM Support](https://www.g2.com/survey_responses/youscan-review-12851551)"** **Rating:** 4.5/5.0 stars *— bizinside .* [Read full review](https://www.g2.com/survey_responses/youscan-review-12851551) --- #### What Are G2 Users Discussing About YouScan? - [What are the benefits and challenges of using YouScan for social media listening?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-youscan-for-social-media-listening) - [What is YouScan used for?](https://www.g2.com/discussions/what-is-youscan-used-for) - 1 comment, 1 upvote ### 13. [Experience.com](https://www.g2.com/products/experience-com/reviews) Experience.com is a comprehensive reputation management solution designed to help businesses enhance their online presence through the effective use of customer feedback and artificial intelligence. This platform serves a diverse audience, including local professionals and multi-location brands, aiming to strengthen their online reputation and build trust with their customers. The primary focus of Experience.com is to empower businesses to achieve excellence in customer experience (CX), employee engagement (EX), and reputation management. By harnessing insights derived from customer feedback, organizations can gain a deeper understanding of their audience's needs and preferences. This understanding allows businesses to tailor their services and interactions, ultimately leading to improved customer satisfaction and loyalty. Experience.com is suitable for companies of all sizes, making it an adaptable solution for various industries. Key features of Experience.com include advanced analytics tools that analyze customer feedback in real-time, enabling businesses to identify trends and areas for improvement. The platform also offers customizable surveys and feedback mechanisms, allowing organizations to gather insights directly from their customers. Additionally, the integration of AI technology helps automate responses and provides actionable recommendations, streamlining the reputation management process. By utilizing these features, businesses can not only maintain a positive online reputation but also leverage it to attract new customers. Experience.com stands out in its category by offering a holistic approach to reputation management. It combines customer feedback, employee engagement, and data analytics into a single platform, ensuring that businesses can address all aspects of their reputation. This integrated approach not only simplifies the management process but also enhances the overall effectiveness of reputation-building efforts. By focusing on both customer and employee experiences, Experience.com helps organizations create a cohesive brand image that resonates with their target audience. Overall, Experience.com provides a valuable resource for businesses looking to enhance their online reputation and foster trust with their customers. Through its innovative features and comprehensive approach, the platform equips organizations with the tools necessary to thrive in a competitive marketplace while maintaining a strong connection with their audience. **Average Rating:** 4.8/5.0 **Total Reviews:** 385 **How Do G2 Users Rate Experience.com?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10) **Who Is the Company Behind Experience.com?** - **Seller:** [Experience.com](https://www.g2.com/sellers/experience-com) - **Company Website:** https://experience.com/ - **Year Founded:** 2015 - **HQ Location:** San Ramon, California - **LinkedIn® Page:** https://www.linkedin.com/company/7790598/ (266 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Branch Manager, Loan Officer - **Top Industries:** Financial Services, Real Estate - **Company Size:** 40% Mid-Market, 31% Small-Business #### What Are Experience.com's Pros and Cons? **Pros:** - Ease of Use (93 reviews) - Customer Support (67 reviews) - Helpful (67 reviews) - Review Management (60 reviews) - Experience (49 reviews) **Cons:** - Linking Issues (15 reviews) - Connection Issues (9 reviews) - Integration Issues (9 reviews) - Social Media Integration (9 reviews) - Improvement Needed (8 reviews) ### What Do G2 Reviewers Say About Experience.com? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Experience.com, appreciating its intuitive design and seamless setup process. - Users rave about the **exceptional customer support** of Experience.com, praising timely assistance and helpful resources. - Users appreciate the **easy-to-find customer reviews** on Experience.com, enhancing their ability to engage and improve experiences. - Users value the **efficiency of review management** on Experience.com, enhancing their online presence and simplifying workflows. - Users value the **fact-based customer experiences** on Experience.com, enhancing their marketing and online presence as professionals. **Cons:** - Users find **linking issues** frustrating, preferring direct posts to other sites over navigating account reconnections. - Users report frequent **connection issues** , making it difficult to link and maintain social media accounts efficiently. - Users face **integration issues** with Experience.com, especially in linking accounts and access for loan officers. - Users find the **social media integration challenging** as a business account is needed to link properly. - Users believe the platform requires **improvement in survey questions** and frequent review requests disrupt the experience. #### What Are Recent G2 Reviews of Experience.com? **"[Effortless Review Management, Seamless Integration](https://www.g2.com/survey_responses/experience-com-review-9917130)"** **Rating:** 4.5/5.0 stars *— Hans B.* [Read full review](https://www.g2.com/survey_responses/experience-com-review-9917130) --- **"[Effortless Survey Responses with Helpful AI Follow-Ups](https://www.g2.com/survey_responses/experience-com-review-12910139)"** **Rating:** 5.0/5.0 stars *— Jo Anne (Joey) F.* [Read full review](https://www.g2.com/survey_responses/experience-com-review-12910139) --- #### What Are G2 Users Discussing About Experience.com? - [What is Experience.com used for?](https://www.g2.com/discussions/what-is-experience-com-used-for) - 1 comment ### 14. [Right Choice](https://www.g2.com/products/right-choice/reviews) RightChoice is an AI-powered Local Listings Management Software built to help local and multi-location businesses to manage listings, improve local rankings, and monitor AI Ranking from all-in-one platform including ChatGPT, Gemini & other AI Models. Our Dashboard combines listings management, reputation management, competitor tracking, and an AI Ranker Tools to help businesses stay accurate, visible, and competitive across Google, Bing, Apple, Waze, and 70+ directories. Key features include: 1. AI Ranker Tool for tracking rankings across AI platforms. 2. Local Keyword Position Tracker 3. Competitor Listings & Ranking Tracker 4. Reviews & Reputation Management with AI auto-replies 5. Customer Sentiment Analysis 6. Geo Grid Tracker for hyperlocal visibility 7. Profile Strength & Suspension Risk Audit 8. Local Business Listing Management 9. 70+ Directory Integrations 10. AI Content Generation & Automated Post Scheduling 11. Advanced Reporting & Keywords Analytics RightChoice is ideal for local businesses, agencies, franchises, and multi-location brands looking for a scalable Local Listings Management and Reputation Platform with built-in AI Insights & Recommendations. Manage listings. Track rankings. Monitor AI visibility. Grow locally, at scale! **Average Rating:** 4.9/5.0 **Total Reviews:** 164 **How Do G2 Users Rate Right Choice?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 10.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Right Choice?** - **Seller:** [RightChoice.Ai](https://www.g2.com/sellers/rightchoice-ai) - **Year Founded:** 2023 - **HQ Location:** Delaware, US - **LinkedIn® Page:** https://www.linkedin.com/company/rightchoiceai (796 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Head - **Top Industries:** Retail, Automotive - **Company Size:** 45% Small-Business, 39% Mid-Market #### What Are Right Choice's Pros and Cons? **Pros:** - Ease of Use (48 reviews) - Customer Support (35 reviews) - Helpful (31 reviews) - Easy Integrations (29 reviews) - Time Saving (29 reviews) **Cons:** - Software Bugs (13 reviews) - Software Bugs/Issues (13 reviews) - Limited Features (11 reviews) - Improvement Needed (9 reviews) - Missing Features (8 reviews) ### What Do G2 Reviewers Say About Right Choice? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Right Choice, making task management and business optimization effortless. - Users value the **responsive customer support** of Right Choice, always helping them confidently navigate the platform. - Users find Right Choice **extremely helpful** for managing GMBs, improving marketing strategies, and receiving responsive support. - Users value the **easy integrations** with internal tools that enhance functionality and overall efficiency with Right Choice. - Users find **time-saving benefits** with Right Choice, enabling effortless management of multiple business profiles in one click. **Cons:** - Users report encountering **software bugs** including graphical issues and slow API load times, impacting their experience. - Users report **software bugs and slow API load times** , affecting overall usability and experience with the product. - Users highlight the **limited features** of Right Choice, expressing a desire for more options and flexibility. - Users have noted **graphical bugs** when zooming, suggesting the need for improvements in overall product functionality. - Users express disappointment over **missing features** , particularly the lack of a dark theme and custom report options. #### What Are Recent G2 Reviews of Right Choice? **"[Boosts Local Search Visibility with SEO & GEO](https://www.g2.com/survey_responses/right-choice-review-13070720)"** **Rating:** 4.5/5.0 stars *— Ajmol K.* [Read full review](https://www.g2.com/survey_responses/right-choice-review-13070720) --- **"[Rightchoice Boosted Our SEO and Search Visibility Across Channels](https://www.g2.com/survey_responses/right-choice-review-13058429)"** **Rating:** 4.0/5.0 stars *— N N.* [Read full review](https://www.g2.com/survey_responses/right-choice-review-13058429) --- ### 15. [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) Commerce is facing its biggest shift in a generation. The way shoppers discover products is being completely upended by AI, creating a new 'front door' to every brand. At the same time, consumers are drowning in a sea of fake content and polished advertising that they inherently distrust. This has created a profound trust crisis. In this new world, visibility and growth are no longer guaranteed by the biggest ad budget. They are earned through authenticity. This is where Bazaarvoice comes in. We are the trusted network that turns authentic consumer voices into confident purchases. For over 20 years, we have been dedicated to a single mission: sourcing, verifying, and amplifying authentic consumer voices on a scale unmatched by anyone else. Think of the parent anxiously choosing a baby stroller, or the gamer deciding on a new headset. They aren't looking for an ad; they're looking for a real person who can answer their one simple question: "Is this product right for me or my family?" We provide that answer, confidently and authentically. And now, AI is asking the same question. As AI agents and summaries increasingly make purchasing decisions on behalf of shoppers, they are actively designed to seek out genuine human experience. We are the essential data that teaches AI what is true. We collect, verify, and distribute this truth worldwide, transforming trust into a tangible asset. We don’t just help brands get seen; we help brands get believed. And ultimately, we help them get chosen. **Average Rating:** 4.2/5.0 **Total Reviews:** 793 **How Do G2 Users Rate Bazaarvoice?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 6.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.4/10 (Category avg: 8.3/10) **Who Is the Company Behind Bazaarvoice?** - **Seller:** [Bazaarvoice](https://www.g2.com/sellers/bazaarvoice) - **Company Website:** https://www.bazaarvoice.com - **Year Founded:** 2005 - **HQ Location:** Austin, Texas - **Twitter:** @Bazaarvoice (19,148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/21811/ (1,711 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Digital Marketing Manager - **Top Industries:** Consumer Goods, Retail - **Company Size:** 40% Mid-Market, 38% Small-Business #### What Are Bazaarvoice's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Review Management (6 reviews) - Ease of Use (5 reviews) - Setup Ease (5 reviews) - Visibility Growth (5 reviews) **Cons:** - Difficult Learning (6 reviews) - Expensive (6 reviews) - Insufficient Information (6 reviews) - Review Management (6 reviews) - Poor Customer Support (5 reviews) ### What Do G2 Reviewers Say About Bazaarvoice? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **quick and responsive customer support** of Bazaarvoice, enhancing their overall experience and efficiency. - Users commend the **extensive retail syndication network** of Bazaarvoice, enhancing product visibility and consumer trust significantly. - Users find Bazaarvoice to be **easy to implement and navigate** , ensuring a smooth integration experience. - Users highlight the **easy implementation** of Bazaarvoice, praising the supportive team and quick integration process. - Users appreciate the **seamless syndication of reviews** to multiple platforms, enhancing visibility and engagement across channels. **Cons:** - Users find the **difficult learning curve** of Bazaarvoice frustrating, requiring considerable time and customization to navigate effectively. - Users find Bazaarvoice to be **expensive** due to rigid contracts and disappointing support amidst economic challenges. - Users face **insufficient information** within Bazaarvoice's portal, complicating tasks and hindering effective support from human resources. - Users express frustration with Bazaarvoice's **rigid contracts and poor customer service** , diminishing their overall experience and support. - Users experience **poor customer support** from Bazaarvoice, citing slow responses and unhelpfulness, leading to frustrating vendor interactions. #### What Are Recent G2 Reviews of Bazaarvoice? **"[Game-Changer for Review Management with Stellar Support](https://www.g2.com/survey_responses/bazaarvoice-review-12626563)"** **Rating:** 5.0/5.0 stars *— Alice P.* [Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12626563) --- **"[Great Syndication Across Retail Partners Like Target, Babylist, and Walmart](https://www.g2.com/survey_responses/bazaarvoice-review-12749488)"** **Rating:** 5.0/5.0 stars *— Gary S.* [Read full review](https://www.g2.com/survey_responses/bazaarvoice-review-12749488) --- #### What Are G2 Users Discussing About Bazaarvoice? - [What is Bazaarvoice used for?](https://www.g2.com/discussions/what-is-bazaarvoice-used-for) - 2 comments - [What is Affable.ai used for?](https://www.g2.com/discussions/what-is-affable-ai-used-for) ### 16. [Liftify](https://www.g2.com/products/liftify/reviews) Liftify helps brands grow their customer base and boost lifetime value. Optimize your marketing spend to expand reach, convert leads, and drive organic growth. **Average Rating:** 5.0/5.0 **Total Reviews:** 153 **How Do G2 Users Rate Liftify?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10) **Who Is the Company Behind Liftify?** - **Seller:** [Liftify](https://www.g2.com/sellers/liftify) - **Company Website:** https://liftify.com - **Year Founded:** 2020 - **HQ Location:** Indianapolis, US - **LinkedIn® Page:** https://www.linkedin.com/company/liftify (15 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, General Manager - **Top Industries:** Consumer Services, Construction - **Company Size:** 59% Small-Business, 33% Mid-Market #### What Are Liftify's Pros and Cons? **Pros:** - Customer Support (47 reviews) - Ease of Use (40 reviews) - Review Increase (39 reviews) - Helpful (35 reviews) - Effective (20 reviews) **Cons:** - Poor Reporting (3 reviews) - Access Limitations (1 reviews) - Content Repetition (1 reviews) - Filtering Issues (1 reviews) - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Liftify? *AI-generated summary from verified user reviews* **Pros:** - Users commend Liftify for its **exceptional customer support** , making project management and response handling effortless and efficient. - Users find Liftify to be **incredibly easy to use** , enhancing their workflow and customer engagement effortlessly. - Users highlight the **significant increase in reviews** that Liftify delivers, enhancing online presence and customer trust. - Users highlight the **helpfulness of the customer success team** , making business interactions seamless and stress-free. - Users commend Liftify for its **effective improvement of review volume and quality** , transforming reputation management for contractors. **Cons:** - Users experience **poor reporting** that complicates location tracking, making it hard to find relevant information efficiently. - Users find **access limitations** challenging, as key features like bulk texting are unavailable, leading to tedious communication tasks. - Users find the **repetitive replies** of Liftify somewhat frustrating, wishing for more unique content generation. - Users experience **filtering issues** when navigating multi-location reports, causing confusion but not significantly hindering usability. - Users wish for **better integration with review services** like Yelp and BBB, finding current options cumbersome and time-consuming. #### What Are Recent G2 Reviews of Liftify? **"[Driving Significant Review Growth and Customer Experience Improvements](https://www.g2.com/survey_responses/liftify-review-12337393)"** **Rating:** 5.0/5.0 stars *— Brittany H.* [Read full review](https://www.g2.com/survey_responses/liftify-review-12337393) --- **"[Liftify: One-Stop Shop for Effortless Multi-Location Review and Survey Management](https://www.g2.com/survey_responses/liftify-review-12331773)"** **Rating:** 5.0/5.0 stars *— Katelyn P.* [Read full review](https://www.g2.com/survey_responses/liftify-review-12331773) --- ### 17. [AppFollow](https://www.g2.com/products/appfollow/reviews) AppFollow makes it easy to understand and elevate your app’s reputation. AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organic app performance analysis, competitor research, app performance monitoring, and analysis. AppFollow makes it easy to understand and elevate your app’s reputation. We help more than 100K+ users to utilize data across the app lifecycle to build successful apps with the power of our tools: — app performance monitor; — user review engagement tools; — app growth acceleration tools; — review management automation; — a vast number of integrations with Salesforce, Zendesk, Slack, Helpshift, Tableau, and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 192 **How Do G2 Users Rate AppFollow?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.9/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 6.7/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind AppFollow?** - **Seller:** [AppFollow](https://www.g2.com/sellers/appfollow) - **Year Founded:** 2015 - **HQ Location:** Helsinki - **Twitter:** @AppFollowIO (2,960 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6403242/ (73 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Social Media Manager - **Top Industries:** Information Technology and Services, Computer Games - **Company Size:** 64% Small-Business, 23% Mid-Market #### What Are AppFollow's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - AI Integration (2 reviews) - Centralized Reviews (2 reviews) - Business Growth (1 reviews) - Centralized Management (1 reviews) **Cons:** - Data Inaccuracy (1 reviews) - Expensive (1 reviews) - Improvements Needed (1 reviews) - Inaccuracy (1 reviews) - Review Management (1 reviews) ### What Do G2 Reviewers Say About AppFollow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of AppFollow, allowing for quick tracking and centralization of feedback. - Users appreciate the **quick and efficient AI integration** for tracking reviews and automating responses effectively. - Users value the **centralized reviews** feature of AppFollow, enhancing app store optimization and feedback management seamlessly. - Users value the **effective AI response tools** in AppFollow, enhancing their business growth through improved ASO. - Users value the **centralized management** of AppFollow, effectively streamlining app store optimization and feedback management. **Cons:** - Users experience **data inaccuracy** with AppFollow, as it sometimes displays incorrect Google Play Console ratings. - Users find the **pricing a bit high** , which may be challenging for smaller businesses or developers. - Users desire **improved functionality** in the Reviews section, specifically for selecting multiple platforms simultaneously. - Users are frustrated by the **inaccuracy** of AppFollow, as it occasionally displays incorrect Google Play Console ratings. - Users desire **more flexibility in selecting review sites** simultaneously for easier access to recent comments from multiple platforms. #### What Are Recent G2 Reviews of AppFollow? **"[Real-Time Feedback Revolution with AppFollow](https://www.g2.com/survey_responses/appfollow-review-12432533)"** **Rating:** 5.0/5.0 stars *— Yatin G.* [Read full review](https://www.g2.com/survey_responses/appfollow-review-12432533) --- **"[Best tool monitoring mobile app](https://www.g2.com/survey_responses/appfollow-review-7315659)"** **Rating:** 5.0/5.0 stars *— Lovleen S.* [Read full review](https://www.g2.com/survey_responses/appfollow-review-7315659) --- #### What Are G2 Users Discussing About AppFollow? - [What is AppFollow used for?](https://www.g2.com/discussions/what-is-appfollow-used-for) ### 18. [Social Places](https://www.g2.com/products/social-places/reviews) Our platform provides a centralized dashboard for managing Google Business Profiles (GMB), Apple Maps, Bing, Facebook and Trip Advisor listings for company locations. Integrating with Here Technologies, Tele Atlas, and your website store locator, our solutions provide customers and search engines with accurate business information, while our team of account managers and digital coordinators will optimize your local presence and provide strategy for improved brand reputation and review generation. Listings, Reputation, and Social suites allow teams to update, log, and publish content across major social media platforms, using brand-tone suggested comments and review responses to quickly interact with customers online. The dashboard consists of online listings and reputation management tools - listed below: Listings - Setup, optimize & manage location pages across channels. Store Locator Tool - Store Locator integration with local pages to improve SEO and help customers find you. Reputation - Centralize & respond to feedback across multiple digital channels, with reports on local sentiment. Social - Upload, schedule & approve localized media content at scale. Increase local advertising with store pages. Ads - Paid Media & Data visualization across 100+ platforms. Bookings - Booking software built specifically for multi-unit brands. Salons, restaurants, car repair, warranty, and event management all make use of booking software. Get started with as many locations as you like, build a local marketing strategy and have your entire network of stores reach your audience better, provide better customer support, drive sales, and more importantly, keep your existing customers happy. **Average Rating:** 4.7/5.0 **Total Reviews:** 95 **How Do G2 Users Rate Social Places?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.5/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10) **Who Is the Company Behind Social Places?** - **Seller:** [Social Places](https://www.g2.com/sellers/social-places) - **Year Founded:** 2013 - **HQ Location:** Cape Town, Western Cape - **LinkedIn® Page:** https://www.linkedin.com/company/social-places/ (69 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Food & Beverages - **Company Size:** 45% Small-Business, 34% Mid-Market #### What Are Social Places's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Centralized Management (2 reviews) - Easy Setup (2 reviews) - Helpful (2 reviews) - Scheduling (2 reviews) **Cons:** - Dashboard Issues (1 reviews) - Duplication Issues (1 reviews) - Editing Limitations (1 reviews) - Feature Issues (1 reviews) - Layout Issues (1 reviews) ### What Do G2 Reviewers Say About Social Places? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **user-friendliness** of Social Places, appreciating its easy navigation and smooth setup process. - Users value the **centralized management** of Social Places, simplifying client handling through one convenient dashboard. - Users highlight the **easy setup** of Social Places, simplifying the onboarding process and boosting user satisfaction. - Users appreciate the **user-friendliness** of Social Places, enjoying seamless setup and efficient client management on one dashboard. - Users appreciate the **easy scheduling** in Social Places, enabling quick content approval for multiple stores efficiently. **Cons:** - Users are frustrated by the **limited calendar view** which complicates scheduling and creates a cluttered dashboard experience. - Users face **duplication issues** and lack calendar functionality, complicating scheduling and post management in Social Places. - Users are frustrated with **editing limitations** that hinder efficient scheduling and overall interface usability in Social Places. - Users feel the **booking feature needs refinement** for a better and more intuitive experience with Social Places. - Users are frustrated by **layout issues** that prevent easy access to monthly scheduling and clutter the dashboard. #### What Are Recent G2 Reviews of Social Places? **"[Effortless Scheduling with a User-Friendly Interface](https://www.g2.com/survey_responses/social-places-review-12248883)"** **Rating:** 5.0/5.0 stars *— Kristi d.* [Read full review](https://www.g2.com/survey_responses/social-places-review-12248883) --- **"[Most Affordable & Comprehensive local Marketing Solution Around.](https://www.g2.com/survey_responses/social-places-review-10836678)"** **Rating:** 5.0/5.0 stars *— Sabrina L.* [Read full review](https://www.g2.com/survey_responses/social-places-review-10836678) --- #### What Are G2 Users Discussing About Social Places? - [What is your experience with Social Places for managing online reputation, and what features do you find most valuable?](https://www.g2.com/discussions/what-is-your-experience-with-social-places-for-managing-online-reputation-and-what-features-do-you-find-most-valuable) - [What is Social Places used for?](https://www.g2.com/discussions/what-is-social-places-used-for) ### 19. [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews) Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale. **Average Rating:** 4.5/5.0 **Total Reviews:** 118 **How Do G2 Users Rate Alchemer Reputation Management?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.8/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.2/10 (Category avg: 8.3/10) **Who Is the Company Behind Alchemer Reputation Management?** - **Seller:** [Alchemer ](https://www.g2.com/sellers/alchemer) - **Company Website:** https://www.alchemer.com - **HQ Location:** Louisville, CO - **Twitter:** @AlchemerHQ (7,024 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/712662/ (230 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Director of Marketing - **Top Industries:** Real Estate, Restaurants - **Company Size:** 39% Mid-Market, 33% Enterprise #### What Are Alchemer Reputation Management's Pros and Cons? **Pros:** - Review Management (9 reviews) - Customer Service (6 reviews) - Ease of Use (6 reviews) - Quick Response (6 reviews) - Centralized Management (5 reviews) **Cons:** - Limited Content (4 reviews) - Limited Features (3 reviews) - Poor Customer Support (3 reviews) - Reporting Issues (3 reviews) - AI Limitations (2 reviews) ### What Do G2 Reviewers Say About Alchemer Reputation Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **consolidated review management** in Alchemer, simplifying responses and analysis across multiple platforms. - Users value the **responsive and helpful customer service** of Alchemer Reputation Management, enhancing their overall experience. - Users appreciate the **ease of use** of Alchemer Reputation Management, making monitoring and setup effortless and intuitive. - Users value the **quick responses** and clear guidance from Alchemer, enhancing their review management experience effortlessly. - Users value the **centralized management** of Alchemer, simplifying review responses and data analysis across platforms. **Cons:** - Users face issues with **limited content** creation, experiencing delays and lack of support for listings and integrations. - Users are frustrated by the **limited features** , notably the lack of AI for social media comments and delayed listings. - Users express frustration over **poor customer support** , facing unresponsive service and missed commitments from the team. - Users express frustration with **inadequate reporting and listing issues** , impacting efficiency and timely updates. - Users note the **limited AI functionality** for social media interactions, impacting response capabilities and review comprehensiveness. #### What Are Recent G2 Reviews of Alchemer Reputation Management? **"[Great Online Reputation Management Platform](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11267422)"** **Rating:** 4.5/5.0 stars *— Connor D.* [Read full review](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11267422) --- **"[Review for Leanna Brown](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11384335)"** **Rating:** 5.0/5.0 stars *— Mia Y.* [Read full review](https://www.g2.com/survey_responses/alchemer-reputation-management-review-11384335) --- #### What Are G2 Users Discussing About Alchemer Reputation Management? - [What is Chatmeter used for?](https://www.g2.com/discussions/what-is-chatmeter-used-for) ### 20. [Reputology](https://www.g2.com/products/reputology/reviews) Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and House of Blues utilize Reputology. And thousands of other locations count on Reputology, too, like dental groups, auto-dealers, retail stores, restaurant chains, and others. To learn more about Reputology, go to: https://www.reputology.com/pages/contact **Average Rating:** 4.7/5.0 **Total Reviews:** 43 **How Do G2 Users Rate Reputology?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.6/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Reputology?** - **Seller:** [Reputology](https://www.g2.com/sellers/reputology) - **HQ Location:** Boston, MA - **Twitter:** @reputology (108 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3299056/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 43% Mid-Market, 39% Small-Business #### What Are Recent G2 Reviews of Reputology? **"[Flexible and Responsive Team](https://www.g2.com/survey_responses/reputology-review-914398)"** **Rating:** 5.0/5.0 stars *— Vicki D.* [Read full review](https://www.g2.com/survey_responses/reputology-review-914398) --- **"[Great experience so far.](https://www.g2.com/survey_responses/reputology-review-994580)"** **Rating:** 5.0/5.0 stars *— Chaunte R.* [Read full review](https://www.g2.com/survey_responses/reputology-review-994580) --- #### What Are G2 Users Discussing About Reputology? - [What is Reputology used for?](https://www.g2.com/discussions/what-is-reputology-used-for) ## What Is Online Reputation Management Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Online Reputation Management Software? - [Local SEO Software](https://www.g2.com/categories/local-seo) - [Local Listing Management Software](https://www.g2.com/categories/local-listing-management) - [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms) --- ## How Do You Choose the Right Online Reputation Management Software? ### What You Should Know About Online Reputation Management Software ### What is Online Reputation Management Software? Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels. In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof. #### What Types of Online Reputation Management Software Exist? Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit. ### What are the Common Features of Online Reputation Management Software? Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews. **Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics. **Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing). [**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies. **Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising. **Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences. Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Benefits of Online Reputation Management Software? Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines. **Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience. **Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel. **Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time. **Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy. ### Who Uses Online Reputation Management Software? Online reputation management software provides numerous benefits and features for both internal and customer-facing teams. **Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating. **Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics. **Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions. #### Software Related to Online Reputation Management Software Related solutions that can be used together with online reputation management software include: [Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers. [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization. [Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software. [Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO. ### Challenges with Online Reputation Management Software Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges. **Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards. **Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews. **Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug.  ### How to Buy Online Reputation Management Software #### Requirements Gathering (RFI/RFP) for Online Reputation Management Software Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process. Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example: - Does the company want to prioritize review generation or is reputation monitoring the primary objective? - If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company. - Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer. #### Compare Online Reputation Management Software Products **Create a long list** Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation. **Create a short list** After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability.  **Conduct demos** All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona.  #### Selection of Online Reputation Management Software **Choose a selection team** The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly.  **Negotiation** Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract. **Final decision** To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list. ### Online Reputation Management Software Trends **Social media** While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service). **Natural language processing** It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics). ### FAQs for Online Reputation Management Software ### Most Popular FAQs #### Which Online Reputation Management Software has the best reviews? Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale. #### What is the top software for managing online business reputation? The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place. - [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights. #### What is the best app for company reputation management? The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go. - [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences. #### What are the most popular community management tools for online platforms? Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include: - [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement. - [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web. #### How do you manage your online reputation? Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management). ### Small Business FAQs #### What is the most affordable Online Reputation Management Software for SMBs? For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort. - [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth. - [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model. #### What is the best Online Reputation Management Software for startups? Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations. #### Which Online Reputation Management Software is the most user-friendly for startups? For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up. - [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly. #### What Online Reputation Management Software do small businesses in service industries use most? Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind. - [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need. - [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources. #### How quickly can a small business get started with Online Reputation Management Software? Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources. ### Enterprise FAQs #### What is the best-rated Online Reputation Management Software for tech enterprises? Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls. #### What is the most reliable Online Reputation Management Software tool for enterprises? Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team. - [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations. #### What is the best-reviewed Online Reputation Management Software for enterprise app integration? Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments. - [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints. - [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard. #### Which Online Reputation Management Software offers the best enterprise customer support? For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team. - [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations. #### How do enterprises measure ROI from Online Reputation Management Software? Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs. **Last updated on April 22, 2026**