Really great support from our rep, Aisha, and the whole ReviewTrackers team.
I work for a national carpet cleaning brand. Being in the home services space, online reviews make a big difference. Our franchise network was way behind our competition in both number of online reviews and review quality.
Deciding to work with ReviewTrackers has made a huge difference. ReviewTrackers worked with our IT team to create a review solicitation sequence that integrated with our scheduling software. That way when our franchisees finished a job, texts and emails would go out automatically asking customers for a review.
Because of ReviewTrackers, our franchises get way more reviews without even trying. ReviewTrackers also helped us increase our average rating, increase our response rate by 38%, and decrease our average response time by 79% network-wide. This helped our franchisees book more jobs and even helped many of them rank better on Google.
ReviewTrackers has really helped us step up our online reputation management. They've always been super responsive and have provided great support. Honestly, a pleasure to work with. I would highly recommend using them. Review collected by and hosted on G2.com.