ReviewTrackers Reviews & Product Details

I like this software since it is centralized in spreading and informing the reputation of a particular organization, which is very necessary to offer evaluation and quality of the services of said company, highlighting that one of my favorite aspects in relation to this ingenious application, is that it constantly develops new innovative skills to make its platform a more advanced and optimal window, to correctly manage all the arguments of the users who reside in these digital areas. Review collected by and hosted on G2.com.

We can comment that the main panel of this application and the most centralized reviews searches in relation to the complete satisfaction of a particular service, through chrome, can be a total challenge, precisely if you are trying to segment groups equally for a more agile and formidable administration, being a problem that requires a solution, with a more stable integration with this web browser. Review collected by and hosted on G2.com.

I love Review Trackers since it is a multipurpose software, which maintains functions and accessories that are necessary to carry out a complete job, as it allows us to manage opinions received from registered users on our platforms or consumers of our digital product, as well as access to request reviews from these individuals about their respective satisfaction with the services that we generally offer on third-party sites, as it is one of the qualities that I like the most in relation to this system. Review collected by and hosted on G2.com.

The implementation was a bit annoying and difficult to execute, as it had to integrate its own skills to ensure that this system will perform its job well in follow-ups, for the contemplation of said work in particular, which requires improvements, for flexibility in these initial areas of great importance, to append the program in an easier and simpler way, without excluding that menu navigation does not always make sense. Review collected by and hosted on G2.com.

I've been using their local listings feature and it's been very easy to navigate and make updates on. It definitely saves me a lot of time. Their client support team is also quick to respond and always helpful when I need any assistance, which I highly appreciate. My team has also been using RT to analyze reviews and it's been great to have reviews easily accessible in one platform. Review collected by and hosted on G2.com.

There are some actions that I am unable to do through the dashboard for now, but the RT team are able to take care of it pretty quickly. It hasn't been a big issue for me. Review collected by and hosted on G2.com.

Really great support from our rep, Aisha, and the whole ReviewTrackers team.

I work for a national carpet cleaning brand. Being in the home services space, online reviews make a big difference. Our franchise network was way behind our competition in both number of online reviews and review quality.

Deciding to work with ReviewTrackers has made a huge difference. ReviewTrackers worked with our IT team to create a review solicitation sequence that integrated with our scheduling software. That way when our franchisees finished a job, texts and emails would go out automatically asking customers for a review.

Because of ReviewTrackers, our franchises get way more reviews without even trying. ReviewTrackers also helped us increase our average rating, increase our response rate by 38%, and decrease our average response time by 79% network-wide. This helped our franchisees book more jobs and even helped many of them rank better on Google.

ReviewTrackers has really helped us step up our online reputation management. They've always been super responsive and have provided great support. Honestly, a pleasure to work with. I would highly recommend using them. Review collected by and hosted on G2.com.

We sometimes need to submit our own review sources. The system usually will find many of them for us, but it's not perfect. Review collected by and hosted on G2.com.

One of the functions that I like the most about this software is its customer satisfaction management, since they are unsurpassed and maintain an incredible receptivity to the requests that are sent, when there is a problem derived from Review Trackers, that is, It is not necessary to wait a long period of time in business days to receive a response about the doubts or inconveniences that are generated like any operating system once it is implemented, mentioning that it is one of the qualities that most attract my attention, in comparison to other systems with similar functionalities. Review collected by and hosted on G2.com.

We can make a relevant mention of this software, that some of its functionalities are usually disastrous and difficult when operating them, if this option of use is needed for our own convenience, in more specific and similar words, it should be noted that the panel Home and review search features when used through a particular browser are usually minimal challenge, which encourages a slowdown in workplace results. Review collected by and hosted on G2.com.

It has powerful opinions management of the users of the different companies, to receive comments, including that it allows to request totally positive reviews on third-party sites, so that each business establishment can attract more customers due to the classifications that they provide Of the services, once, offered to these individuals, not excluding, that I love Review Trackers because it allows us to track NPS scores, locations and suppliers, being a useful software with great functionality, for many companies. Review collected by and hosted on G2.com.

The implementation of this software on any platform can be a bit annoying, because many analyzes must be carried out to know exactly the compatibility that this system acquires with the servers that a particular company acquires, including that the Sentiment analytics, to promote a more specific service according to customer satisfaction, is still in beta, or rather, is not currently available. Review collected by and hosted on G2.com.

The ease of use. ReviewTrackers user interface is extremely intuitive. Review collected by and hosted on G2.com.

There really isn't anything that our team dislikes. Review collected by and hosted on G2.com.

I like the Dashboards and the amplify widgets. Its so easy to use the platform a child could. Collection of 1st party reviews couldn't be easier with the included tools. The tools work and I don't have to worry about them daily/weekly/ or even monthly. Review collected by and hosted on G2.com.

Getting helpful assistance with API troubleshooting takes longer than I usually care for. Was a little difficult originally getting assistance in the beginning but we are learning together. Review collected by and hosted on G2.com.

ReviewTrackers is seriously the best local listing platform a company could ask for. Their client support team is responsive, proactive, and dedicated to meeting your needs. On several occasions, we had an urgent request that required fast action, and ReviewTrackers never failed to follow through. Overall, the platform is very user-friendly, provides excellent reporting features, and makes responding to reviews manageable. One of my favorite features within this platform is the unlimited users and the ability to manage role preferences. Our franchise partners much appreciated being a part of the review process and receiving updates on their location's presence in the digital space. There are no words to describe how much our team enjoyed working with ReviewTrackers. Everything about the experience was positive. The only reason we switched platforms was to meet the needs (i.e., that of which are unrelated to ReviewTrackers) of our growing franchise; otherwise, we would have never left this platform. Review collected by and hosted on G2.com.

The ONLY thing is I wish they could have released their new local listing platform before we had to change companies. I was so excited to see the potential! Review collected by and hosted on G2.com.

Reviewtracker platform itself is one of the best I have worked with. Super easy to learn and navigate and a ton of useful metrics and data is easily tracked, accessible, reported and exported. Review collected by and hosted on G2.com.

None at the moment. Staff has been quick to turnaround requests. Review collected by and hosted on G2.com.

I like having all my locations on one dashboard. Being able to respond to all my reviews is great. Review Trackers is very easy to use. I send daily reports to senior leadership to show how each of our communities is doing. Review collected by and hosted on G2.com.

I wish yelp would integrate with the system. It'd difficult jumping to different platforms. Review collected by and hosted on G2.com.

Not much.. the program doesn't really do what they claim it does.. increase your business client reviews on Google, etc. Review collected by and hosted on G2.com.

I've used ReviewTrackers for over 6 months now and have had little luck getting my clients to leave reviews for my business on Google, etc., which is specifically what ReviewTrackers is supposed to do. I can't customize the email subject or the actual content of the ReviewTracker email to help increase the chance that my clients actually open the 'please leave a review' email. Since my clients don't open the email, they don't receive the link to leave me a review on Google, etc. I see very little value in using the ReviewTrackers service. Review collected by and hosted on G2.com.

I like this platform because it accesses, inspects and examines many review sites, providing me with the most specific and accurate information about the opinions of the clients, it also provides me with real time monitoring, answers to opinions that damage our image, as well as follow-ups that help the company to take care of its reputation, which is very good because not only we manage to do a more efficient job, but we earn money with it.

I am very pleased that the use of this program is not complex and that it has several versions which makes it an application adaptable to your pocket or general budget. Review collected by and hosted on G2.com.

Actually, there is nothing I do not like about this program, but any update or improvement would not hurt, because I think there are always things that you can add to a program. Review collected by and hosted on G2.com.

From small single location businesses to multi-location franchises, setting up and synching review profiles for biz clients was a breeze. Furthermore, the review manager menu design is ultra-intuitive and the actual review manager software is fantastic. Review collected by and hosted on G2.com.

Real-time review updates could be better synched. Review collected by and hosted on G2.com.

Daily insights and updates on the performance of the reviews. We have restaurants in 3 other locations around the world and ReviewTrackers is good at managing the overall scope of this. Review collected by and hosted on G2.com.

Slight delay when extracting reviews but this could be due to how big the file can be sometimes. Review collected by and hosted on G2.com.

The two things I acknowledge most about survey tracker are one, a solitary spot that gathers the audits I have to react to and share with my group and two, simple to create measurements that I can impart to my group so we can talk about territories of chance and triumphs. Review collected by and hosted on G2.com.

While Google audits will in general populate quick, surveys from different locales, particularly Yelp take longer. At the point when a survey is one that I feel needs quick consideration, I will in general location it through my email alert as I have missed reacting in an auspicious way looking out for audit tracker to refresh with the data. Review collected by and hosted on G2.com.

This is an amazing tool! You can manage all of your social media platforms on one site. It keeps everything clean. Review collected by and hosted on G2.com.

It is hard to edit your review, you have to physically go on the social page to edit. Review collected by and hosted on G2.com.

We checked with other review aggregate companies, but for our needs, ReviewTrackers was the best. Their platform is easy to use and provides us with all the tools we need to see all our reviews in one spot. They make it easy to respond to our member's reviews and reporting is a breeze. It helped us to free-up A LOT, and who doesn't need more time? Review collected by and hosted on G2.com.

The only area where they can improve is to add review updates. If a member updates their review, it doesn't seem to update in the system. Still, this service is outstanding! We love it! Review collected by and hosted on G2.com.

The RT team makes you feel like you are their biggest client. They are regularly asking for feedback on potential new features and ideas. Whether we are on desktop or mobile, their intuitive software design allows our marketing team to quickly build reports or respond to our customers. Review collected by and hosted on G2.com.

We would love more workshop or "how to" videos! Videos that could help us walk through new site features or provide helpful tips on responding to customers (Tips such as placing your location's name within the review response can actually boost your organization's SEO). Review collected by and hosted on G2.com.

The app and website are both incredible intuitive, and the most useful information that I need when reviewing reviews are always available in simple, effective charts and reports. Plus you're able to respond to the review straight from the website, increasing my engagement with customers and decreasing the amount of time I spend on tracking reviews. Review collected by and hosted on G2.com.

Honestly, I don't have any qualms with ReviewTrackers. Because the reasons I use it are pretty basic, everything I want to use them for is provided. Review collected by and hosted on G2.com.

The algorithm that automatically responds to positive reviews on Facebook and Google Review collected by and hosted on G2.com.

We have multiple venues, I'd like to be able to receive a report daily that tells me which venues have reviews that need to be responded to Review collected by and hosted on G2.com.

They are very fast at monitoring reviews and it's helped us at our agency a lot! Review collected by and hosted on G2.com.

There aren't a lot of things we dislike that aren't industry standard. We wish we could have a little more control over the confirmation pages when asking for reviews to help direct people where we want. Review collected by and hosted on G2.com.

It gives me everything at once in one easy to use place. The dashboard lets me see the source and the site. Review collected by and hosted on G2.com.

Some lag time from site to ReviewTracker. Review collected by and hosted on G2.com.

dashboard is very intuitive and the customer service is extremely responsive. Review collected by and hosted on G2.com.

Wish they'd notified users of recent upgrades made ahead of time. But they were upgrades to the platform so that's good and they were very helpful when I asked about it. Review collected by and hosted on G2.com.

I really like that I can add managers with their own login and that they can set their account to get notifications when we get bad reviews. I also really like the reports that can be made which makes it easy to share with board members. Review collected by and hosted on G2.com.

I don't like that I have to directed off of the site to respond to reviews. I wish there was a way that we could manage and reply to reviews without ever leaving the reviewtrackers website. Review collected by and hosted on G2.com.