Liftify Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the exceptional customer support from Liftify, noting their proactivity and genuine investment in user success. (48 mentions)

Users value the ease of use of Liftify, finding it simple to implement and navigate for managing reviews. (40 mentions)

Users love how Liftify drives significant increase in reviews, enhancing customer relationships and streamlining processes effortlessly. (40 mentions)

Users commend the helpful and knowledgeable team at Liftify, making collaboration easy and effective for achieving results. (35 mentions)

Users value Liftify for its seamless execution, proactive support, and impressive measurable results in review management. (21 mentions)

Users experience poor reporting with Liftify, finding it confusing and in need of clearer location display. (3 mentions)

Users face access limitations with Liftify, finding some features unavailable and texting multiple contacts cumbersome. (1 mentions)

Users find the repetitive replies from Liftify's AI can hinder the experience, craving more unique content generation. (1 mentions)

Users report filtering issues that can cause confusion when viewing multiple locations, though they are considered minor inconveniences. (1 mentions)

Users desire direct integration with Yelp and BBB, finding current processes for reviews cumbersome and time-consuming. (1 mentions)

5 Pros or Advantages of Liftify

1. Customer Support

Users commend the exceptional customer support from Liftify, noting their proactivity and genuine investment in user success.

See 48 mentions

See Related User Reviews

Alex L.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Review Management with Outstanding Support"

What do you like about Liftify?

We use Liftify for Google reviews, and it has made the process easy for our customers. I find Liftify to be user-friendly as it's as easy as a click o

Brittany H.

Mid-Market (51-1000 emp.)

5.0/5

"Driving Significant Review Growth and Customer Experience Improvements"

What do you like about Liftify?

What I like best about Liftify is how seamlessly they combine execution, partnership, and measurable results. Their team is incredibly easy to wor

2. Ease of Use

Users value the ease of use of Liftify, finding it simple to implement and navigate for managing reviews.

See 40 mentions

See Related User Reviews

Alex L.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Review Management with Outstanding Support"

What do you like about Liftify?

We use Liftify for Google reviews, and it has made the process easy for our customers. I find Liftify to be user-friendly as it's as easy as a click o

Rich F.

Small-Business (50 or fewer emp.)

5.0/5

"Liftify: Effortless Review Management with Stellar Usability"

What do you like about Liftify?

I like that Liftify provides a 'set it and forget it' service, requiring no constant management. I really appreciate how they know their lane and do a

3. Review Increase

Users love how Liftify drives significant increase in reviews, enhancing customer relationships and streamlining processes effortlessly.

See 40 mentions

See Related User Reviews

Brandon R.

Small-Business (50 or fewer emp.)

5.0/5

"As a consulting firm we already refer them all the time."

What do you like about Liftify?

Their tech super charges your reviews and creates a ton of consistency in the process.

Brent W.

Small-Business (50 or fewer emp.)

5.0/5

"Liftify: Seamless Customer Interaction and Time Saver"

What do you like about Liftify?

I really like how Liftify benefits our Google reviews and customer relationships. It gives us a broad overview of how the business is doing from a ser

4. Helpful

Users commend the helpful and knowledgeable team at Liftify, making collaboration easy and effective for achieving results.

See 35 mentions

See Related User Reviews

Douby R.

Small-Business (50 or fewer emp.)

5.0/5

"Great People, Great Service!"

What do you like about Liftify?

What I like about the company the best are the people; especially Nicole Marino! She is very helpful and knowledge.

Brittany H.

Mid-Market (51-1000 emp.)

5.0/5

"Driving Significant Review Growth and Customer Experience Improvements"

What do you like about Liftify?

What I like best about Liftify is how seamlessly they combine execution, partnership, and measurable results. Their team is incredibly easy to wor

5. Effective

Users value Liftify for its seamless execution, proactive support, and impressive measurable results in review management.

See 21 mentions

See Related User Reviews

Brittany H.

Mid-Market (51-1000 emp.)

5.0/5

"Driving Significant Review Growth and Customer Experience Improvements"

What do you like about Liftify?

What I like best about Liftify is how seamlessly they combine execution, partnership, and measurable results. Their team is incredibly easy to wor

Erin P.

5.0/5

"Comprehensive Review Management with Stellar AI Support"

What do you like about Liftify?

I love how Liftify checks the box on everything we need in review management. It ties in effectively with our CRM, allowing us to solicit reviews and

5 Cons or Disadvantages of Liftify

1. Poor Reporting

Users experience poor reporting with Liftify, finding it confusing and in need of clearer location display.

See 3 mentions

See Related User Reviews

Katelyn P.

Mid-Market (51-1000 emp.)

5.0/5

"Liftify: One-Stop Shop for Effortless Multi-Location Review and Survey Management"

What do you dislike about Liftify?

There are a few quirks with the reporting, as a multi-location business, but they are a very minor issue, and do not hinder the use. I have found that

Stephen K.

Enterprise (> 1000 emp.)

5.0/5

"Fantastic Support, Transparency, and Cutting-edge Tech"

What do you dislike about Liftify?

Nothing comes to mind. If I'm being nit-picky, maybe reports about users and communication to corporate/GMs could be streamlined/simpler.

2. Access Limitations

Users face access limitations with Liftify, finding some features unavailable and texting multiple contacts cumbersome.

See 1 mentions

See Related User Reviews

Robert C.

Mid-Market (51-1000 emp.)

5.0/5

"Top notch support and buy-in"

What do you dislike about Liftify?

Some features haven't been opened yet, at least to us. The ability to send texts to multiple contacts at once is not there, so it's tedious if you wan

3. Content Repetition

Users find the repetitive replies from Liftify's AI can hinder the experience, craving more unique content generation.

See 1 mentions

See Related User Reviews

Anthony D.

Enterprise (> 1000 emp.)

5.0/5

"The best review generation company in the business."

What do you dislike about Liftify?

Sometimes the AI tool can be a little repetitive in its replies. It would be good if it could remember every piece of copy it has created in the past

4. Filtering Issues

Users report filtering issues that can cause confusion when viewing multiple locations, though they are considered minor inconveniences.

See 1 mentions

See Related User Reviews

Katelyn P.

Mid-Market (51-1000 emp.)

5.0/5

"Liftify: One-Stop Shop for Effortless Multi-Location Review and Survey Management"

What do you dislike about Liftify?

There are a few quirks with the reporting, as a multi-location business, but they are a very minor issue, and do not hinder the use. I have found that

5. Integration Issues

Users desire direct integration with Yelp and BBB, finding current processes for reviews cumbersome and time-consuming.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Immediate impact on our roofing business!"

What do you dislike about Liftify?

I wish it could integrate directly into Yelp, BBB, and other review services. Google is quick and easy to respond to customer reviews straight from th

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Heather M.

Senior Manager, Enterprise Sales

Mid-Market (51-1000 emp.)

10/21/2026

"Liftify Tripled Client Reviews in a Month with Detail-Oriented Support"

5/5

What do you like best about Liftify?

Liftify is the company I've been referring my clients to when they need to boost the amount of reviews they're receiving. In terms of performance, I've seen them 3X the number of reviews in just a month for multiple clients. Their support team pays attention to the details, they follow up and they care about the quality of their work. Review collected by and hosted on G2.com.

What do you dislike about Liftify?

Liftify seems best suited to businesses that have multiple locations but I can see an application for many types of businesses here. Review collected by and hosted on G2.com.

Andy J.

Owner

Mid-Market (51-1000 emp.)

10/19/2026

"Liftify’s AI-Driven Reputation Management with Strong Integrations and Onboarding"

5/5

What do you like best about Liftify?

What stands out most to me about Liftify is how well their team understands the challenges facing growing, multi-location businesses, particularly in home services. Through our discussions, I've been impressed with their approach to reputation management, customer sentiment, and using AI to make customer feedback more actionable. Their extensive CRM integrations, emphasis on straightforward onboarding, and focus on helping businesses connect customer experience with measurable growth are particularly compelling. Colin and his team have also been responsive, knowledgeable, and easy to work with throughout our conversations. Review collected by and hosted on G2.com.

What do you dislike about Liftify?

From a strategic standpoint, one area I'd like to see Liftify continue developing is the connection between reputation management and measurable business outcomes. The ability to tie customer sentiment, review performance, and AI-driven insights directly to customer acquisition, retention, and revenue would make an already interesting approach even more valuable. I haven't used the platform firsthand, so I can't speak to specific software limitations, but this is an area I'd be interested in seeing evolve. Review collected by and hosted on G2.com.

What problems is Liftify solving and how is that benefiting you?

From our conversations, Liftify is addressing several challenges that growing, multi-location businesses face, particularly managing customer feedback, maintaining a consistent reputation across locations, and turning reviews into actionable insights. What interests me most is their approach to making that information easier for leadership teams to access and understand, rather than managing everything across disconnected systems. The potential to improve operational efficiency, measure performance across brands, and better understand the return on reputation management is significant. While we haven't implemented the platform ourselves, I see real value in how Liftify is approaching these challenges, especially for private equity-backed organizations focused on sustainable growth and customer retention. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

10/19/2026

"Proactive, Insightful Partner for Driving Real Review Results"

5/5

What do you like best about Liftify?

We've had a great experience working with Liftify. Their insight into Google's ever-changing review policies and their proactive approach to staying ahead of those changes have been incredibly valuable. They don't just react to updates; they anticipate them, communicate clearly, and adjust their strategy accordingly.

Their approach to generating reviews is aggressive, but effective, and we're seeing the results firsthand. Between their industry knowledge, responsiveness, and consistent focus on driving results, Liftify has proven to be a valuable partner in helping our clients strengthen their online reputations. Review collected by and hosted on G2.com.

What do you dislike about Liftify?

One minor area for improvement would be a little more clarity around points of contact after onboarding, specifically when to reach out to support versus a dedicated account representative. It's not a major concern, but having a clearer understanding of who to contact for different needs would make an already positive experience even smoother. Review collected by and hosted on G2.com.

What problems is Liftify solving and how is that benefiting you?

Liftify helps solve several challenges around generating and managing Google reviews, particularly for businesses with multiple locations. One of the biggest benefits is how they guide customers through the review process, encouraging them to share meaningful details about their experience, the services provided, and the problems solved. This helps generate more authentic, substantive reviews that align with what Google values, rather than generic five-star ratings.

They also help streamline review generation and distribute requests across multiple Google Business Profiles, which is especially valuable for businesses operating in several markets. Another major benefit is their ability to match reviews back to the technicians responsible for the customer interaction. Review collected by and hosted on G2.com.

Dennis H.

Chief Experience Officer | Servicing Oregon and SW Washington

Small-Business (50 or fewer emp.)

10/15/2026

"Easy Review Management with Automated Outreach, but Room for Deeper Insights"

4.5/5

What do you like best about Liftify?

I like how easy Liftify’s dashboard is to use. It keeps reviews from different platforms in one place, so I can respond directly to concerns or thank customers for their praise. I can also copy review information to create social media posts or other materials. Liftify integrates with our CRM and can automatically send review requests by text or email when we complete jobs, which makes it easier for customers to respond. Setup was pretty seamless because Liftify works directly with the franchise. Review collected by and hosted on G2.com.

What do you dislike about Liftify?

It would be nice if I could create more themes from our reviews to see where we could improve based on what our customers are saying. Review collected by and hosted on G2.com.

Lisa N.

CMO

Mid-Market (51-1000 emp.)

10/28/2026

"Intuitive Reporting and Quick, Helpful Liftify Support"

5/5

What do you like best about Liftify?

The reporting is very intuitive and the support from the Liftify team if I have any questions is always quick Review collected by and hosted on G2.com.

What do you dislike about Liftify?

I can't say there is anything I don't like but ideas about what I'd love to include in future updates is more accurate Review collected by and hosted on G2.com.

Chris N.

President

Small-Business (50 or fewer emp.)

9/23/2026

"Turn-key Solution for Capturing Google Reviews at Scale"

5/5

What do you like best about Liftify?

How easy they make it for our clients to obtain google reviews. The integrations they offer make it turn-key for our clients to add it into their process. The price point also makes it a no brainer- instant ROI. Review collected by and hosted on G2.com.

What do you dislike about Liftify?

I've not found a downside to the Liftify platform yet. Review collected by and hosted on G2.com.

Response from Matt Tyner of Liftify

Thank you for sharing your positive experience with Liftify! We're thrilled to hear that our turn-key solution has made it easy for your clients to obtain Google reviews and that the integrations and price point have been beneficial for you. We're glad to hear that Liftify has helped you convert more jobs into reviews and improve your overall review collection process. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help and support you every step of the way.

Brittany H.

VP Customer Experience

Mid-Market (51-1000 emp.)

2/10/2026

"Driving Significant Review Growth and Customer Experience Improvements"

5/5

What do you like best about Liftify?

What I like best about Liftify is how seamlessly they combine execution, partnership, and measurable results.

Their team is incredibly easy to work with: proactive, responsive, and genuinely invested in our success. They made the entire process of growing our Google presence effortless for our internal teams while delivering results that far exceeded our expectations.

The impact speaks for itself: a massive increase in our Google review volume, a significant improvement in our average rating, and clear visibility into the data behind it all. Their reporting and insights are straightforward and actionable, which makes it easy to measure ROI and keep progressing toward our goals.

And because the review program was so successful, we’re excited to expand into customer and employee surveys with them which is a testament to the trust we’ve built and the value they consistently deliver. Review collected by and hosted on G2.com.

What do you dislike about Liftify?

So far, we haven’t encountered anything we would consider a drawback or limitation in working with Liftify. Their process has been smooth, their team is responsive, and the results have consistently exceeded expectations. As our partnership expands into new areas like customer and employee surveys, we’ve been impressed with how adaptable and supportive they’ve been. At this point, there’s truly nothing we would call a negative in our experience. Review collected by and hosted on G2.com.

What problems is Liftify solving and how is that benefiting you?

Liftify is helping STAR solve a crucial challenge: capturing authentic customer feedback at scale and turning it into a powerful driver of trust, visibility, and overall customer experience improvements.

Before partnering with Liftify, gathering reviews consistently, and at the volume needed to stand out, was difficult and time‑intensive. Liftify solved this by taking the entire review workflow off our plate and implementing a highly effective outreach process that our customers actually respond to.

The benefits to STAR have been significant:

-Massive improvement in our online reputation: Our Google reviews grew from 338 to over 5,000, and our average rating jumped from 4.1 to 4.8. This level of brand credibility simply wouldn’t have been achievable through internal effort alone.

-Stronger search presence and brand visibility: The surge in reviews and impressions has strengthened how STAR shows up online, helping potential customers feel more confident choosing us.

-Reliable customer insights: Their data and reporting give us clarity on customer sentiment and experience trends, allowing our teams to make more informed decisions.

-A foundation for deeper experience measurement: Because the review program has been so effective, we’re now expanding our partnership into customer and employee surveys. This will allow us to understand our customer journey end‑to‑end and identify opportunities to improve retention, satisfaction, and employee engagement.

-Operational efficiency: Liftify handles the heavy lifting, giving us results without burdening our internal resources.

Overall, Liftify is helping STAR build a stronger, more credible digital presence while equipping us with insights that elevate both customer experience and employee experience. Their work is directly supporting our long‑term growth strategy and reputation in the communities we serve. Review collected by and hosted on G2.com.

Response from Matt Tyner of Liftify

Thank you for sharing your positive experience with Liftify! We are thrilled to hear that our team's proactive and responsive approach has made a significant impact on your Google presence and overall success. It's fantastic to know that our efforts in driving review growth and improving customer experience have been so beneficial for STAR.

We appreciate your feedback and are delighted that you have not encountered any drawbacks in working with us. As we continue to expand our partnership into customer and employee surveys, we are committed to maintaining the same level of adaptability and support that you have come to expect from Liftify.

If you ever have any questions or need further assistance, please do not hesitate to reach out. We look forward to continuing to support STAR in achieving its goals and enhancing its digital presence.

Susan K.

Owner

Small-Business (50 or fewer emp.)

10/14/2026

"Best Way to Gain 5-Star Google Reviews"

5/5

What do you like best about Liftify?

It is the easiest - and most successful - way we've ever been able to gather Google reviews for our business. Review collected by and hosted on G2.com.

What do you dislike about Liftify?

No downsides - it is very user friendly. Review collected by and hosted on G2.com.

Katelyn P.

Marketing Communications Manager

Mid-Market (51-1000 emp.)

2/9/2026

"Liftify: One-Stop Shop for Effortless Multi-Location Review and Survey Management"

5/5

What do you like best about Liftify?

Liftify is a comprehensive platform bringing together all our reviews from various channels with the ability to manage responses from one place. It is truly a one-stop-shop and makes managing our multi-location reputation management so much easier. Review collected by and hosted on G2.com.

What do you dislike about Liftify?

There are a few quirks with the reporting, as a multi-location business, but they are a very minor issue, and do not hinder the use. I have found that when I select a single location and drill down further, I sometimes have to hunt around to find which location I am viewing, whether through filtering menu or other places. It would be nice if the location were clearly displayed at the top of the page. Review collected by and hosted on G2.com.

What problems is Liftify solving and how is that benefiting you?

As someone who manages reputation management for a multi-location business, it would be near impossible to keep up with review and survey management without a tool like Liftify. The AI review response tool has made our lives to much easier, as it responds to positive reviews on our behalf, having learned how we want to respond to those reviews. For the more neutral or negative reviews, Liftify makes it really easy to track what reviews I am working to resolve with the team. I can't wait to get their Ticketing feature off the ground - this will be even easier!! Review collected by and hosted on G2.com.

Response from Matt Tyner of Liftify

Thank you for sharing your positive experience with Liftify! We're thrilled to hear that our platform has made managing your multi-location reputation easier for you. We appreciate your feedback on the reporting quirks, and we will definitely take your suggestion into consideration to improve the user experience. Our goal is to provide a seamless and efficient tool for our users, and we are continuously working to enhance our features. If you have any further feedback or questions, please feel free to reach out to our support team. We look forward to assisting you further and helping you make the most out of Liftify's capabilities.

Amanda Z.

VP, Marketing & Brand Strategies

Small-Business (50 or fewer emp.)

2/2/2026

"Liftify Doubled Our Monthly Reviews and Boosted Local Visibility"

5/5

What do you like best about Liftify?

Liftify has been a major driver in scaling reviews for us. We started by testing a few locations, and after we saw review volume grow significantly, we decided to onboard the rest of our 21 locations. The implementation was quick and we were fully transitioned to Liftify within two weeks. We're now consistently seeing double the volume of reviews month-over-month and they were able to effectively improve our overall rating from 4.8 to 4.9. Liftify understands home services and how much of an impact GBPs and LSAs have in this industry, and since rollout, we've seen a clear lift in local visibility and lead quality. The team we work with is amazing and really dedicated to seeing us succeed. They've been able to take our feedback and quickly run with it, as well as provide weekly reports to track performance and easily share with leadership. Review collected by and hosted on G2.com.

What do you dislike about Liftify?

Nothing to dislike! Anything we've needed modified has been addressed quickly by the Liftify team. Review collected by and hosted on G2.com.

Response from Matt Tyner of Liftify

Thank you for sharing your positive experience with Liftify! We're thrilled to hear that our platform has helped you double your monthly reviews and boost your local visibility. It's great to know that our implementation process was smooth and that you've seen such a positive impact on your overall rating.

We appreciate your feedback and are delighted that our team has been able to address any modifications quickly. If you ever have any further suggestions or need assistance, please don't hesitate to reach out. We're here to support your success every step of the way. Thank you for choosing Liftify!