Online Reputation Management Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Online Reputation Management Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Online Reputation Management Software Articles
The G2 on the Digital Transformation of Brand Perception
Think about the last interaction you had with a brand. Maybe you saw a targeted ad on Instagram, opened an email from your favorite retailer, or read online reviews for the latest phone model.
by Stephanie Graham
Online Reputation Management Software Glossary Terms
Word-of-mouth marketing (WOM) gets people talking about a brand or product online or in-person. Learn about its benefits and best practices.
by Kelly Fiorini
Asymmetric information is when one party has more knowledge or information than the other. Learn from examples and explore the benefits and disadvantages.
by Mara Calvello
Online Reputation Management Software Discussions
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Question on: G2 Marketing Solutions
Anyone else having trouble posting?I am having trouble doing reviews for two companies. Due to this problem, I can't get my coupons. I sent a message to customer service, the response is ridiculous. I sent a message by email, the response is the same. I tried to write a review to complain, they took down my review. Any response is "read the center of what can or cannot be done," but they don't mention the problem so we can solve it. Fix this now!
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Yes, I am having the same problem. I tried with more companies, but none of my evaluations are validated.
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Wow, I feel so much calmer now.
I thought the problem was with me, but I see it's with everyone.
Sad, a site of this size.
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I hope that by complaining here, we can solve this problem.
Thank you for the post, it was timely.
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People, I can only do those that make money.
When I do the free ones, the platform suspends everything.
I need to do it for the company I'm currently using, but the staff has been failing greatly.
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Let's raise awareness about this issue and ensure it doesn't go unnoticed. It's important that we hold those responsible accountable for their mistake. I urge you to take action and fix the tool as soon as possible to prevent similar errors from happening again.
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I have the same problem, but mine is more recent. I created my account last week. I tried with personal email, company email, LinkedIn, Google... However, nothing works.
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Same problem.
I need to receive my Amazon gift card, but they can't validate anything I do.
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I have decided to write in English in the hopes that a wider audience may access this information and determine if they have experienced similar issues.
I am currently experiencing difficulties in writing reviews for two companies, which has prevented me from receiving the coupons I am entitled to. Despite reaching out to customer service for assistance, I have been met with unsatisfactory responses, both through email and messaging.
Moreover, when I attempted to write a review to express my grievances, my submission was removed. Despite repeatedly being instructed to "review the center of what can and cannot be done," I have yet to receive any specific information on how to resolve this issue.
I urge you to take swift action and address this matter immediately.
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Question on: Podium
How can I make people interact with the chat feature better?Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.
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Let you customers know the Podium App is for the customers to have a voice in the company. Good reviews as well as bad reviews are most welcome. If you dont have any bad reviews how can you address the issues that need to be fixed. Thank you Jeff@goodnewspest.com.
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It starts with your team downloading the app to their phones and unlocking the feature that they can only view their own chats. The more people that see notification, the more you're likely to see more interactions. Incorporating the templates to make it easy for your employees to use it when "leaving a message" or "answering after hours" will make it more convenient and easy.
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I want to start a discussion about reputation management tools—specifically those that help businesses stay ahead of online reviews, customer sentiment, and brand visibility.
These platforms are currently top-rated in G2’s Online Reputation Management category:
- Birdeye: Known for review generation and customer messaging. How well does it scale with multiple locations or high review volume?
- Reputation: Offers analytics-driven reputation tracking. Curious how useful the insights are for actually improving brand perception.
- Podium: SMS-based engagement is a standout. Does it offer enough beyond messaging to manage broader brand reputation?
- SOCi: Great for multi-location businesses. How effective is it at coordinating responses and maintaining a consistent voice?
- Thryv: An all-in-one business platform with review features. Is reputation management a true strength or just a supporting feature?
If you’ve worked with any of these or have other recommendations, drop your insights below. Which tools actually make a difference in how customers see and trust your brand?
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Curious which of these tools actually helped boost review scores or response rates, any real wins to share?
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Online Reputation Management Software Reports
Mid-Market Grid® Report for Online Reputation Management
Spring 2026
G2 Report: Grid® Report
Grid® Report for Online Reputation Management
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Online Reputation Management
Spring 2026
G2 Report: Grid® Report
Momentum Grid® Report for Online Reputation Management
Spring 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Online Reputation Management
Spring 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Online Reputation Management
Winter 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Online Reputation Management
Winter 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Online Reputation Management
Winter 2026
G2 Report: Grid® Report
Grid® Report for Online Reputation Management
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Online Reputation Management
Winter 2026
G2 Report: Momentum Grid® Report
