Online Reputation Management Software Resources

I hope that by complaining here, we can solve this problem. Thank you for the post, it was timely.

People, I can only do those that make money. When I do the free ones, the platform suspends everything. I need to do it for the company I'm currently using, but the staff has been failing greatly.

Let's raise awareness about this issue and ensure it doesn't go unnoticed. It's important that we hold those responsible accountable for their mistake. I urge you to take action and fix the tool as soon as possible to prevent similar errors from happening again.

I have the same problem, but mine is more recent. I created my account last week. I tried with personal email, company email, LinkedIn, Google... However, nothing works.

Same problem. I need to receive my Amazon gift card, but they can't validate anything I do.

I have decided to write in English in the hopes that a wider audience may access this information and determine if they have experienced similar issues. I am currently experiencing difficulties in writing reviews for two companies, which has prevented me from receiving the coupons I am entitled to. Despite reaching out to customer service for assistance, I have been met with unsatisfactory responses, both through email and messaging. Moreover, when I attempted to write a review to express my grievances, my submission was removed. Despite repeatedly being instructed to "review the center of what can and cannot be done," I have yet to receive any specific information on how to resolve this issue. I urge you to take swift action and address this matter immediately.

Yes, I am having the same problem. I tried with more companies, but none of my evaluations are validated.

Let you customers know the Podium App is for the customers to have a voice in the company. Good reviews as well as bad reviews are most welcome. If you dont have any bad reviews how can you address the issues that need to be fixed. Thank you Jeff@goodnewspest.com.

It starts with your team downloading the app to their phones and unlocking the feature that they can only view their own chats. The more people that see notification, the more you're likely to see more interactions. Incorporating the templates to make it easy for your employees to use it when "leaving a message" or "answering after hours" will make it more convenient and easy.

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I've used Birdeye and Podium at previous companies I've worked for, but currently I think the best reputation management tool is ReputationStacker. Birdeye and Podium are great but they have a few distinct downsides: 1) They are both complex. They can do a lot but the learning curve is high. If you have the time to learn something new and teach it to the rest of your team then that may be fine, otherwise a lot of it will go unused or misused. 2) They're both very expensive for what you get and they lock you into long contracts. There are a lot of other options for reputation and review management, so don't get locked into something that you can't get out of if you need to. At the company I work at now they were already using ReputationStacker when I started. I had not heard of it previously but I found it very easy to use. It has all of the reputation management and review features that Birdeye and Podium have but it costs a lot less and they don't have contracts. You can automate pretty much every part of it (review requests, review monitoring, review responses, etc) and the reports are very helpful for getting the voice of customer for each location, which really helps with coaching and setting benchmarks and service standards. As a growing business (currently 62 locations and adding 2-4 per month) I also really like how flexible ReputationStacker is for adding locations and users and setting permissions, which is important for us. So I would say check out Birdeye and Podium if budget is not a big concern, you'll use all of the features that you're paying for, and your team has the bandwidth and time to dive deep to learn and maintain it. And I would say check out ReputationStacker if your focus is specifically on reputation management and customer experience.