LogicGate Risk Cloud Reviews & Product Details

LogicGate is highly customizable and solves many problems and issues surround risk management. The team behind the platform always seems to be working very hard to update features and provide expanded options and solutions. They value customer feedback and are committed to shaping that feedback into meaningful changes. Review collected by and hosted on G2.com.

LogicGate can be somewhat intimidating as a new user. There are numerous options for tracking, reporting, and application building, so it takes a measured approach to ensure that you don't turn your integrations into a rabbit hole. Review collected by and hosted on G2.com.

We were able to have processes created to our specifications instead of having to conform to a rigid out-of-the-box workflow.

Following training, we are able to make most of the adjustments and add processes ourselves going forward. This is a huge bonus for us because a lot of the processes were developed as part of implementation (i.e. they did not exist in any other form outside of LogicGate). Now that we are moving into the operations stage, we are finding small tweaks that would make the process better and we can make those in minutes.

Reporting also is very useful and very customisable. We can create reports ourselves and analyze information in a way that works best for us.

The LogicGate sales and implementation teams have been fantastic to work with. Hands-down the favorite vendor. Review collected by and hosted on G2.com.

Nothing, so far! It works as intended and is very easy to adjust if we decide we need a tweak.

Caveat: with building out unique processes, we have had to do a lot more testing than might be otherwise expected. But in the end, it was worth it. Review collected by and hosted on G2.com.

The partnership I have had the pleasure of being apart of at LogicGate is amazing. I can guarantee that any feedback or concerns I run into, Chris C. is always there ensuring the relationship between both companies is present and makes sure we know that things are being run after. Review collected by and hosted on G2.com.

I wish that you could drill down more into the Productivity feature within LG, it could be such a great tool but needs a lot of work. We are looking to use the productivity feature in order to assess average working time on each individual complaint accurately but it does not solve yet for this. Also, the Due Date feature is not currently working, it doesn't accurately depict what is late or within our internal SLAs. Also, I wish there was a time picker and a separate date picker, currently there is just a time and date picker. Review collected by and hosted on G2.com.

Logicgate was the only tool with a Graphical Interface to design workflows.

The best part about Logicgate is their team - they take adoption as serious as they take sales. Every company buys tools that sit in the box for ages before that get accepted or integrated in daily routine. Logicgate teams comes with subject matter expert and helped us get use to the tool. Review collected by and hosted on G2.com.

n/a the tool is ultra nimble - if you have a risk process they will adapt you will go from excel to automation in a jiffy. if you dont have one they have out of the box templates to help you. There are so many options - I liked that about the tool other may disagree Review collected by and hosted on G2.com.

The LogicGate (LG) GRC platform really impressed me. I've been working in the GRC space for 8 years now and have used and reviewed countless tools. We've all groaned at the monolithic Archer and other archaic solutions that feel like old-school waterfall technology models. Refreshing and modern was my feeling after only a few short sessions and demos with the LG team. The Compliance and Audit (C&A) space is one that is often neglected for improvement and scalability. In large organizations, this is often solved with massive C&A teams that are too bloated for their own good and result in redundant inquiries, redundant evidence requests, and far too many audits. This leaves the rest of the business burnt out from overwhelming audit fatigue. In order to solve these problems you have to build a better C&A machine. Once you can build that machine the next step is to get operating efficiently in a platform. Unfortunately, so many of today's GRC "solutions" don't even come close to being flexible or scalable enough, which leaves many companies with exorbitant professional service expenses or a cumbersome in-house development team.

Enter LG.

Scalability is gained in this platform due to the graph database. If used correctly, you can build out an organizational structure that not only reflects your business, but also the processes, controls, and services that operate underneath. Couple with a matured "common control framework", audit efficiencies are gained by being able to focus the platform on "test once and solve for many". Companies with complex C&A programs have the most to gain in this space as you can effectively maintain common controls and relevant service integrations to be as nimble as possible during testing. A few updates are easily maintained in LG as the business re-orgs, the C&A program grows, and to reflect joiners/movers/leavers.

Flexibility is gained through their workflow model. Users can self-build workflows which reflect your unique business processes without needing professional services. Please note how incredible this is. I can build my own custom audit lifecycle that reflects how my company does testing, our sampling strategy, and how we make determinations on control operating effectiveness. As that changes, I can quickly adjust the workflow. As teams come and go and business processes mature, you can continue to create new workflows, decommission existing ones, and build complex interdependencies between them in an "object oriented" fashion. To a large degree, the sky is the limit in this space.

Frankly I have yet to see any GRC solution that competes with these C&A competencies that LG offers.

Finally, the entire staff that I've worked with have been rock stars. Review collected by and hosted on G2.com.

If I ***had*** to gripe, the LG team doesn't yet offer a robust data import tool resulting in this being the only area that requires professional services. Once you are up and running, the need to bulk data management goes down dramatically, which left this as a very low risk from my end. Review collected by and hosted on G2.com.

Their sales and customer success team is exceptional. The of the box templates are top-notch! Easy to use and manipulate templates, once you get the hang of how the product works. The company holds a lot of educational sessions that are excellent and their kick-off GRC conference was fantastic. Review collected by and hosted on G2.com.

Set-up and application modifications can be time-consuming. You almost need to have a full-time product admin on staff or someone who will be permanently responsible for changes. Product ramp-up time is moderate. Extra charges for API integrations and additional user licenses could outprice the platform for smaller businesses. Review collected by and hosted on G2.com.

the ease and simplicity of use and customer support, logics are very basic and not overly complex Review collected by and hosted on G2.com.

within workflow since it's not auto populated from one step to another, I find it you can easily have a flawed workflow of displayed data. There is also no simple way to preview a form or step as an end user perspective to see if the developmental logics makes sense Review collected by and hosted on G2.com.

We currently are using Logicgate for many different processes. Initially we started with an implementation of just a ERM process. Now we currently have implemented into many areas of business. Logicgate is extremely easy to use and if you ever have a question or require assistance their customer service team is top notch, always available and will ensure they assist you in any way possible. Logicgate has allowed us to automate so many processes while capturing an audit history as well as being used as a central repository. Gone are the days of random spreadsheets and email chains. The system also allows you to link relevant areas together so that you can have a complete image of your business through a variety of reporting. The system also offers a reporting tool which has a customizable dashboard that auto generates the newest information everytime that gives you a relevant overview of your processes. This definitely is a great feature and also allows leadership to have a quick reference point of current statuses. One of my favorite features however is the ease of customizability. This ability really has allowed us to make process align with our company.

Logicgate continuously is making improvements and additions to the system. The Logicgate team also really listen and asks for customer feedback or areas of improvement. The best part is that they actually listen and implement these changes. I really can’t complement the customer service team enough. The team is always great, available and have a passion and enthusiasm to assist you everytime. Review collected by and hosted on G2.com.

There is nothing that I would mention here and that is because like I mentioned above if you ever find yourself in an area of system limitation the team will work with you to find an alternative solution and will do their best for future improvements. Reporting is evolving but their have been great improvements. Review collected by and hosted on G2.com.

Easy & Intuitive building process that is supported by an outstanding customer support & success team.

The robust and flexible building process on the LogicGate platforms allows us to customise workflows and processes to fit our business & regulatory requirements. The intuitive building process allows us to feel in control of our third party related risks.

Additionally, the reporting capabilities has allowed us to accurately identify and assess all third party related risks from the onboarding phase to the ongoing monitoring requirements in the vendor life cycle.

When we encounter any issues, their highly responsive customer support & success teams are ready to address all of our concerns and offer solutions to fulfill our requirements. Review collected by and hosted on G2.com.

Due to the nature of the cloud platform, there are some nice-to-have features (specific for our business) that would not be feasible as it would affect the entire client base of LogicGate. Review collected by and hosted on G2.com.

Simple visualization of complex processes are very easy in LogicGate. You can get a basic process input and running in very little time compared to other programs we've evaluated. Review collected by and hosted on G2.com.

Still a young platform so not all abilities are fully matured. They are adding new features and abilities constantly, so you need to be able to work with what is possible currently and go back to add more functionality later. Review collected by and hosted on G2.com.

Customization to create workflows and processes that are appropriate to our business; great reporting feature. We started using Logic Gate in 2020 and had a great experience working with Mary Beth, our primary customer success manager. She was very attentive to our requests and helped create and adjust the workflows to best support our needs. Review collected by and hosted on G2.com.

Lack of templates that can be merged and/or leveraged as a starting point to create workflows and processes. Review collected by and hosted on G2.com.

LogicGate Risk Cloud is incredibly flexible. Our team has been able to build out completely customizable processes and workflows that we may not otherwise have been able to do with a different tool. Review collected by and hosted on G2.com.

Depending on the function, user groups and roles can sometimes get a bit confusing. However, the LG team is always available and willing to assist with any questions my team may have. Review collected by and hosted on G2.com.

Our processes can be quickly/easily customized within the GRC tool. Review collected by and hosted on G2.com.

Lots of opportunities for seamless integrations - specifically Jira and Gsuite. Review collected by and hosted on G2.com.

Ease of use. It is so easy to build flows the way we want them. It is very easy to train new users, it is intuitive enough that some users started using it without training. It has allowed our team to engage the rest of the organization. Review collected by and hosted on G2.com.

I really like this tool. Although it may not currently have every feature, it is not overloaded with features we don't need or want. Review collected by and hosted on G2.com.

LogicGate is an integrated GRC Solution that enables you to run Risk, Audit, Compliance and Vendor Management programs within one platform. Some of the features that stand out:

- platform versatility and ease of configuration (after initial admin training, we can internally stand up our own modules and migrate business processes into LogicGate as we seem fit)

- platform flexibility ( our processes dictate the configuration, not the other way around)

- controls repository (external and internal) with the crosswalks & mappings

- modern and user-friendly GUI

- Okta SCIM integration (seamless integration with AD plus accounts auto-provisioning and de-provisioning)

- ability to create very granular user permissions sets

- ongoing support from LogicGate team Review collected by and hosted on G2.com.

LogicGate has some limitations when it comes to creating visual reports:

- From an operational standpoint, LogicGate reporting capabilities are sufficient.

- From the strategic standpoint (data aggregation and trends), data would need to be exported to a BI tool. However, with RESTful API and Zapier in place, it is pretty easy to accomplish those goals. Review collected by and hosted on G2.com.

All of the resources that are available to manage risk. Review collected by and hosted on G2.com.

It would be nice to have more control of color and more complex visual options for the dashboards, like a heatmap. Review collected by and hosted on G2.com.

There are templates that you can use and/or customize, or you start from a blank canvas. We use it for PCI, SOC II and NIST compliance, policy and risk management, security/ incident reporting and are developing new ways to use it every day. If you have questions, support is quick to respond and help find a solution for you. If you have product suggestions they are open to receiving them and each month have new updates based on customer requests. Review collected by and hosted on G2.com.

Like all platforms I reviewed for GRC it can be click heavy for the user, but I am not sure how to get away from that. Review collected by and hosted on G2.com.

Ease of use, technology forward, UI, open to change, speed up updates. Review collected by and hosted on G2.com.

We are still new to using the tool but at this point I do not have any dislikes. Review collected by and hosted on G2.com.

LogicGate is a great platform for those GRC leaders who want to build and/or automate their program from the ground up. Given the flexible nature of the platform, you are able to build workflows to fit your existing program, or future needs. Additionally, the reporting functionality is likely the best in the industry. Need a report for something? Determine the story you are trying to tell, find the data in your existing workflows, and you can create the reports yourself without relying on the vendor (or another tool) to build them for you. Review collected by and hosted on G2.com.

Although there are existing templates available, LogicGate's strength does not lie in the "plug and play" GRC space. If you are looking for something that you can plug in and start working day 1, you are likely going to be unhappy with the product; however, if you are willing to invest time and a little effort, you can get a much more tailored solution. Review collected by and hosted on G2.com.

All Controls gathering into one place and Sign off Process. Review collected by and hosted on G2.com.

I found no disadvantages still in my work with logicGate Review collected by and hosted on G2.com.

Ability to easily design forms, manage workflow and create reporting. The team at Logicgate was able to take our existing, excel based processes, and develop a clean process within their application. The fact that we are not limited to set processes/forms and that we can easily tailor any step/process to our specific needs with zero IT support or coding is a huge advantage for our organization. Review collected by and hosted on G2.com.

There are minor opportunities with Access Entitlements within the Table Reports and improvements with the ability to organize/group reports under tabs/folders...etc... Also when designing/adjusting a process, a more streamlined way to ensure adjustments to a specific step are carried through the entire process. Review collected by and hosted on G2.com.

Logicgate makes it easy to build applications and is aesthetically pleasing. Review collected by and hosted on G2.com.

It has some growing pains to work out. One main issue is that when you add a new feature to an application, the feature doesn't get captured in records already created within the application. Review collected by and hosted on G2.com.