--- title: Medallia Agent Connect Reviews meta\_title: 'Medallia Agent Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 276 reviews by the users' company size, role or industry to find out how Medallia Agent Connect works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 276 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Medallia Agent Connect Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users are frustrated by the **expensive auto-renewal process** and unexpected price increases without prior notice. [(1 mentions)](https://www.g2.com/products/medallia-agent-connect/reviews?filters%5Bsentiment_snippet%5D=2025560&qs=pros-and-cons#reviews) Users feel that Medallia's **expensive features** come with unsatisfactory customer service and lack of flexibility in pricing. [(1 mentions)](https://www.g2.com/products/medallia-agent-connect/reviews?filters%5Bsentiment_snippet%5D=2025557&qs=pros-and-cons#reviews) Users express **disappointment over lack of communication** during renewal processes, feeling undervalued as long-term clients of Medallia. [(1 mentions)](https://www.g2.com/products/medallia-agent-connect/reviews?filters%5Bsentiment_snippet%5D=2025556&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , feeling neglected and undervalued despite long-term commitment to Medallia. [(1 mentions)](https://www.g2.com/products/medallia-agent-connect/reviews?filters%5Bsentiment_snippet%5D=2025561&qs=pros-and-cons#reviews) Users express frustration over **poor management** with automatic renewals and lack of communication regarding account adjustments. [(1 mentions)](https://www.g2.com/products/medallia-agent-connect/reviews?filters%5Bsentiment_snippet%5D=2025559&qs=pros-and-cons#reviews) ### Top Cons or Disadvantages of Medallia Agent Connect ##### 1. Expensive Users are frustrated by the **expensive auto-renewal process** and unexpected price increases without prior notice. [ See 1 mentions ](https://www.g2.com/products/medallia-agent-connect/reviews?filters%5Bsentiment_snippet%5D=2025560&qs=pros-and-cons#reviews) See Related User Reviews ![Stepha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stepha C.") SC Stepha C. Small-Business (50 or fewer emp.) 0.0/5 "Shady and deceptive practices" What do you dislike about Medallia Agent Connect? My company has been a client of Medallia for over 2 years, each year we are reminded of our upcoming renewal and able to make adjustments based on our ##### 2. Expensive Features Users feel that Medallia's **expensive features** come with unsatisfactory customer service and lack of flexibility in pricing. [ See 1 mentions ](https://www.g2.com/products/medallia-agent-connect/reviews?filters%5Bsentiment_snippet%5D=2025557&qs=pros-and-cons#reviews) See Related User Reviews ![Stepha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stepha C.") SC Stepha C. Small-Business (50 or fewer emp.) 0.0/5 "Shady and deceptive practices" What do you dislike about Medallia Agent Connect? My company has been a client of Medallia for over 2 years, each year we are reminded of our upcoming renewal and able to make adjustments based on our ##### 3. Improvement Needed Users express **disappointment over lack of communication** during renewal processes, feeling undervalued as long-term clients of Medallia. [ See 1 mentions ](https://www.g2.com/products/medallia-agent-connect/reviews?filters%5Bsentiment_snippet%5D=2025556&qs=pros-and-cons#reviews) See Related User Reviews ![Stepha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stepha C.") SC Stepha C. Small-Business (50 or fewer emp.) 0.0/5 "Shady and deceptive practices" What do you dislike about Medallia Agent Connect? My company has been a client of Medallia for over 2 years, each year we are reminded of our upcoming renewal and able to make adjustments based on our ##### 4. Poor Customer Support Users express frustration over **poor customer support** , feeling neglected and undervalued despite long-term commitment to Medallia. [ See 1 mentions ](https://www.g2.com/products/medallia-agent-connect/reviews?filters%5Bsentiment_snippet%5D=2025561&qs=pros-and-cons#reviews) See Related User Reviews ![Stepha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stepha C.") SC Stepha C. Small-Business (50 or fewer emp.) 0.0/5 "Shady and deceptive practices" What do you dislike about Medallia Agent Connect? My company has been a client of Medallia for over 2 years, each year we are reminded of our upcoming renewal and able to make adjustments based on our ##### 5. Poor Management Users express frustration over **poor management** with automatic renewals and lack of communication regarding account adjustments. [ See 1 mentions ](https://www.g2.com/products/medallia-agent-connect/reviews?filters%5Bsentiment_snippet%5D=2025559&qs=pros-and-cons#reviews) See Related User Reviews ![Stepha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stepha C.") SC Stepha C. Small-Business (50 or fewer emp.) 0.0/5 "Shady and deceptive practices" What do you dislike about Medallia Agent Connect? My company has been a client of Medallia for over 2 years, each year we are reminded of our upcoming renewal and able to make adjustments based on our ## Top-Rated Alternatives [ ![Playvox Quality Management](https://images.g2crowd.com/uploads/product/hd_favicon/d08404ba5e0eade02c99546c6bec9920/playvox-quality-management.svg "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![MaestroQA](https://images.g2crowd.com/uploads/product/hd_favicon/adafc3aa5f749df6c87fb172bde7d79d/maestroqa.svg "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-agent-connect/competitors/alternatives) ![Don E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Don E.") DE Don E. Manager Customer Support Mid-Market (51-1000 emp.) 5/15/2026 "Streamlined Customer Feedback and One-on-One Meetings with Helpful QA Forms" 4.5/5 What do you like best about Medallia Agent Connect? We’re able to gather customer feedback, use their tools for one-on-one meetings with our team, and take advantage of their QA forms as part of our process. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I wish there were a way to add notes to survey feedback, or to include suggested next steps for follow-up. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Customer survey feedback Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 4/21/2026 "Effortless to Use, with Helpful Reminders Like Birthdays" 4.5/5 What do you like best about Medallia Agent Connect? The ease of use and the ability to not have to set anything but the system remembers. Such as birthdays. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Nothing that I can recall. It did everything well. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? It's not anymore since we changed crm but it did in the past help manage miscellaneous tasks really good. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Stepha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stepha C.") SC Stepha C. Sales Manager Food & Beverages Small-Business (50 or fewer emp.) 2/25/2025 "Shady and deceptive practices" 0/5 What do you like best about Medallia Agent Connect? The software itself functioned fine for our needs. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? My company has been a client of Medallia for over 2 years, each year we are reminded of our upcoming renewal and able to make adjustments based on our team size. This year we were auto renewed and given a 10% price increase with out being contacted or advised. When I reached out to solve the issue I was told by Kin Ming Lit that Medallia no longer dedicates resources to accounts of our size and has no obligation to let us know about renewals. We simply wanted to adjust the number of seats we pay for to match the number of agents we have- but apparently they no longer offer contract revisions for accounts of our size. Incredibly disappointed and perturbed that they would treat a client of over 2 years with such a cold shoulder. Really shady- do better! Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Providing an NPS solution for our brand for coaching and mentoring oppurtunites. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Angela T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angela T.") AT Angela T. customer service agent Enterprise (\> 1000 emp.) 3/26/2024 "very usefull app for my job." 5/5 What do you like best about Medallia Agent Connect? i love that we are able to see our scores in real time. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? i think it will be easier if we have all in one screen not to scroll down to review all the information. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? i think it is solving the communication in our company by letting us to see our scores in our end. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Magnolia Michelle D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Magnolia Michelle D.") MD Magnolia Michelle D. Agent Mid-Market (51-1000 emp.) 5/21/2024 "Easy to check performance" 4.5/5 What do you like best about Medallia Agent Connect? Checking my performance and the past results to compare. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Sometimes it glitches when trying to look up for the rankings. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Compiling data for reviewing performance over time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Marwa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marwa A.") MA Marwa A. Member Experience Associate Health, Wellness and Fitness Mid-Market (51-1000 emp.) 4/27/2023 "Great Coaching Platform!" 5/5 What do you like best about Medallia Agent Connect? I like Medallia because it's easy to use, and I am able to access any of the features easily. I like that I can see my performance points such as QA scores, customer surveys, and coaching sessions in one place. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I found no issues with it. I never had to contact support, and the platform was always up and running. I have no suggestions as I find everything to my liking. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Medallia is extremely critical to our team. We use it to obtain feedback from our customers, and benchmark employees' performance based on that. Metrics such as QA performance are being recorded on it as well. All of that can be accesses by each individual employee in one place. Review collected by and hosted on G2.com. Show More 5/1/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ramadan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ramadan P.") RP Ramadan P. Customer Support Mid-Market (51-1000 emp.) 9/8/2023 "Best Surveys tool" 5/5 What do you like best about Medallia Agent Connect? The simplest and the best design and the way it shows the surveys to the customers. -Easy to use between company members for mentoring and documenting. loved it so much! Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Personalization and user profile editing there is nothing there is missing the big part of the customization and definitely needed to be updated to a better and bring back the old lol. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More 9/11/2023 Validated ReviewerIncentivizedSource: G2 invite ![Radwa L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radwa L.") RL Radwa L. Member Experience Associate Health, Wellness and Fitness Mid-Market (51-1000 emp.) 4/28/2023 "Great Coaching and Performance Software!" 4.5/5 What do you like best about Medallia Agent Connect? Medallia is fast to load and easy to use. I like the interface and the ability to see my performance metrics in one place! That includes our customers' surverys and my QA scores. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I don't find anything at fault with it! I've been using it for two years now, and never faced an issue. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? We use Medallia to track our daily performance, including customer reviews, surveys, QA scores for each agent. Personally, I use it daily to keep myself motivated and work on improving my performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pinky L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinky L.") PL Pinky L. Customer Care Specialist Mid-Market (51-1000 emp.) 4/24/2023 "Medalia Connect Surveys" 5/5 What do you like best about Medallia Agent Connect? It helps us customer service support agents determine whether we have provided exemplary assistance with the customers we have dealt with. Also helps the company provide necessary coaching and rewards where necessary. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I think there is a challenge with navigation as we have not really explored it more and I also think, there is still room for improvement when it comes to navigation. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? It is super helpful with Quality assurance, tracking customer complaints, performance review and overall -helping the customer support team do their best to help customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ale E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ale E.") AE Ale E. Mid-Market (51-1000 emp.) 2/14/2023 "Easy to use" 5/5 What do you like best about Medallia Agent Connect? That I'm able to check the reviews of the customers and see how much they review me. Also, the easy way to use and how everything is linked to one website. I can see my QA, the stats of how much the customers review me, etc. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? That you're not able to remove the bad reviews automatically. Some bad reviews do not align with how you treated the customer or he's venting about the company and the 1 star review goes to you. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? We have a bonus related to the amount of 5 star or the average of 5 star we get and regarding if our review is high or low, that is the amount of how much we get the bonus. Review collected by and hosted on G2.com. 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