The best part of Bizrate Insights is the excellent support and account management. Our account manager, Masego Manamela, is responsive, knowledgeable, and always helpful whenever we have questions or need assistance. She makes the overall experience smooth and easy, and the platform provides valuable customer insights that help our business. Review collected by and hosted on G2.com.

The main downside is that some of the reporting and dashboard features could be more intuitive and flexible. A few areas take time to get used to, but the support team makes it easy to get help when needed. Review collected by and hosted on G2.com.

The customer support and onboarding have been excellent. Nicole from Bizrate has been very helpful in walking me through what Bizrate is capable of and how I can best use it with our website. Review collected by and hosted on G2.com.

The UI and reporting feel a bit clunky and can be hard to navigate, but whenever I have questions or run into issues, I’m able to reach out to customer support and get a quick response. Review collected by and hosted on G2.com.

Bizrate Insights allow us to filter the content by positive and negative sentiment which allows us to quickly access and address issues that may be hidden in a positive review. Review collected by and hosted on G2.com.

There isn't anything I dislike about Bizrate Insights Review collected by and hosted on G2.com.

Bizrate has become an essential tool for our organization, with multiple team members using it weekly to track customer sentiment. The reporting dashboards make it easy to spot trends and benchmark our performance against industry peers, giving us clear insight into where we excel and where we can improve. The Bizrate team has been a true partner, continually enhancing the tool to fit our needs and helping us turn feedback into meaningful business results. Review collected by and hosted on G2.com.

Bizrate’s reporting is already strong and widely used across our teams. With additional flexibility in customizing analytics, streamlining response filtering, and simplifying data exports, the tool could become even more efficient and deliver even greater value to our business. Review collected by and hosted on G2.com.

Customer comments provide valuable feedback. Review collected by and hosted on G2.com.

I can't think of anything that I dislike. Review collected by and hosted on G2.com.

Bizrate Insights makes it easy to collect valuable customer feedback right after purchase. I like that the platform provides both quantitative scores and open-ended comments, which helps us quickly identify what’s working well and where we can improve. The reporting is straightforward, and the integration into our e-commerce workflow is seamless Review collected by and hosted on G2.com.

At times the dashboard feels a little limited in customization, and digging deeper into the data can take extra effort. Some of the reporting could be more flexible to allow for easier segmentation and trend analysis. That said, the core insights are still very valuable. Review collected by and hosted on G2.com.

Customer comments provide valuable feedback. Review collected by and hosted on G2.com.

Even though we reached out many times to change from the magazine offer to something else, nothing ever changed. Review collected by and hosted on G2.com.

The Bizrate team is extremely knowledgeable and supportive. They were very open to us adding our own custom questions on top of their standard survey set, which gave us the exact insights we needed for market research. The feedback has helped us prove out important theories about how customers find us and why they choose to buy from us. Their reps have been patient, responsive, and genuinely helpful throughout the process. The platform itself is also easy to use and integrates smoothly with BigCommerce, which made implementation simple. Review collected by and hosted on G2.com.

Honestly, I don’t have any dislikes. Even setup and configuration were straightforward. Review collected by and hosted on G2.com.

I like the daily emails from Bizrate Insights. It gives us the opportunity to more efficiently reach out to customers. We have them set up to filter negative reviews, and this allows us the opportunity to focus on those. The initial setup was very easy. Review collected by and hosted on G2.com.

I don't have any feedback. Review collected by and hosted on G2.com.

Bizrates voice-of-customer surveys give us a better understanding of our shoppers journeys. I use the VitalSigns dashboard weekly to review the collected data and provide actionable feedback to our team. The Online Buyer Comments report helps me to monitor feedback throughout our customers journeys. I read through the reporting for our brands and when action is needed, I assign the comment to someone specific on our team to take action. Many times people are trying to get in contact with customer service regarding delayed orders, broken items, missing items, and need assistance in doing so. Sometimes people are simply unsure of how to add discount codes or gift messaging to their orders or are looking for specific dimensions of items and can’t find it on the site on their own. Bizrate allows us to bridge the gap and assist our customers throughout their journey in real time. Review collected by and hosted on G2.com.

I can't say there's anything that I dislike about Bizrate. Review collected by and hosted on G2.com.