I really appreciate the improvements in first contact resolution and am enjoying having better visibility into the customer journey.

I use Puzzel CX Platform’s chatbot as another channel for customers to communicate with us, and it has been a game changer. It helps us provide better service to more customers at times that suit them, without them needing to call, and it eases the pressure on our helplines. I find it very easy to use and build, and the initial setup was very easy.

I really appreciate the combination of the phone platform and Conversational Intelligence in Puzzel CX Platform. The CI insights make it a lot easier to understand what actually happens in customer conversations instead of guessing. I can see patterns in incoming calls and identify common customer needs, which helps in sharing those insights with colleagues so they are better prepared. Plus, it reacts rather quickly. I also find the frontend to be user-friendly.