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Puzzel

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4.6 out of 5 stars
149 reviews
  • 1 profiles
  • 14 categories
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4.6
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Puzzel CX Platform

149 reviews

Puzzel's cloud-based contact centre encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today's omni-channel and mobile environments.

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112
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Puzzel Reviews

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Profile Name
Star Rating
112
33
2
1
1
JI
Josh I.
03/24/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

CRM Integration Shines, Needs Better Communication

|Puzzel CX Platform
I like the CRM integration on Puzzel CX Platform which has significantly reduced our lead handling time. I'm also impressed with the AI aspects that help in maximizing the potential for our work rate.
Verified User in Retail
UR
Verified User in Retail
03/24/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Boosted Request Handling, But Attachment Search Needs Improvement

|Puzzel CX Platform
Puzzel has improved efficiency in handling our customers' requests
Marcel D.
MD
Marcel D.
03/24/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI

Efficient and Responsive, But Implementation Speed Can Improve

|Puzzel CX Platform
What I like most is that Puzzel CX Platform really thinks along and does something with the feedback we give. It helps with proper implementation and also has clear, straightforward reports.

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HQ Location:
Alna District, Oslo

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What is Puzzel?

Puzzel's customer-centric CX ecosystem helps organisations like yours deliver efficient and delightful interactions. Every time.

Details

Website
www.puzzel.com