Reviewing this based on our recent purchase of the Conversational Intelligence module. The on-boarding of the module has gone really well. From being able to tailor what queues we wanted adding for CI to analyse, to a bespoke build of the Call summary section, the process has been really impressive. The support we have received from Christopher has been fantastic an d nothing seems to have been a problem, even with the many, many changes we have requested along the the implementation. The insight that CI has given us is far superior to anything we have had before and nearly in real-time (given a slight 15/20 minute delay).

I find Puzzel CX Platform very easy to use and appreciate that it has many good features. The platform gives depth in coaching, allowing me to be very specific when providing feedback to individuals. The value setting or function significantly aids in evaluating conversations, making it particularly effective for coaching.

Ease of use and implementation, great customer support and a lot of features.