User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- Koncert is an AI facilitated dialer system designed to support sales teams with consistent and multiple calls to prospective customers, working across multiple channels and integrating with CRM systems.
- Reviewers frequently mention the time-saving and productivity-boosting benefits of Koncert's automated dialing support, its ability to update customer data systematically, and its coaching service that equips stakeholders with necessary information.
- Reviewers experienced occasional glitches and slow operation during high volume dialing, issues with CRM synchronization leading to manual switching, and some small companies found the cost of maintaining the solution high.
