MaxContact Reviews & Product Details

The customer support at Max Contact is exceptional — I genuinely can’t fault it. The team are consistently responsive, friendly, and highly efficient. They take the time to thoroughly investigate any issues we raise and always work quickly to deliver a resolution. For more complex matters, they have even visited our site to provide hands-on support, which has been greatly appreciated.

I primarily use the lead and campaign management features within Max Contact, and I now know the system inside out. It has become an invaluable tool for managing our large data sets and multiple campaigns effectively. We operate across four different systems, each representing different types of companies, and Max Contact seamlessly supports them all. The platform also integrates with our SQL databases, making data analysis far more streamlined and efficient. Review collected by and hosted on G2.com.

My only criticism would be the inability to bulk update leads using a phone number or company name match. On a couple of occasions, I’ve imported data and accidentally omitted a key field — such as an ID column — which has meant I couldn’t easily correct the records in bulk. As a result, I’ve had to manually update 200+ leads individually, which is extremely time-consuming. Review collected by and hosted on G2.com.

I like how much the support team is well equipped to handle many queries from myself. The expansive knowledge base on the support hub is a fruitful resource for a learning analyst. Having the support team on hand for more advanced queries as well as the knowledge base to self-serve, these two resources become powerful in tandem to get the best possible solution. The process of building campaigns from scratch is relatively user-friendly, and the knowledge base was a very valuable resource to me, especially when I was new. Review collected by and hosted on G2.com.

The general slowness of the platform on certain pages needs optimizing, it can become sluggish quite often even with great network connection. Record History, Report Viewer, and Scripting Viewer are the worst offenders for slowness. Review collected by and hosted on G2.com.

I appreciate how MaxContact gives us the opportunity to connect with more customers, which increases our contact rate and allows more opportunity to convert customers. The time saved from manually dialing these customers lets agents focus on other tasks, nurturing the existing customer base more efficiently. I also like how within each campaign, we can create separate lists with different weighting scores in MaxContact. This feature helps us focus on high converting or newer leads, allowing us to prioritize and convert better quality material. Additionally, the implementation team was helpful during the setup, and the support team has always been very helpful with questions. Review collected by and hosted on G2.com.

The reporting is great but there are so many reports that it can sometimes be hard to navigate through to find the relevant reports. Some obvious reports and information are missing but the feature request option allows us to request features that do not currently exist. Review collected by and hosted on G2.com.

I like that it just brings the calls through to you

I like its easy to understand

I like you can book calls in through there

Customer support with Katie was very good and thorough Review collected by and hosted on G2.com.

I dislike Ive had lots of issues with my mic/speaker and have to regularly restart

Been through quite a few trouble shooting problems and I've never had to do this with any other software Review collected by and hosted on G2.com.

The team at MaxContact are friendly, helpful, and responsive whenever we need support. The system itself is easy to use, while still providing very detailed information for the team.

It’s also very straightforward to pull data together when needed, and this gives us helpful insights that support better team productivity. Being able to switch seamlessly between progressive and preview dialling, as well as prioritise certain lead sources, makes a real difference to our results. Review collected by and hosted on G2.com.

No issues at all. Everyone at MaxContact is very friendly and there is always someone on hand to help out. Review collected by and hosted on G2.com.

The implementation and support teams are second to none - I've never worked with a friendlier, more helpful or patient bunch - they truly are top of their class. Review collected by and hosted on G2.com.

If I had to pick something it would be that the UI / ease of use of their platform could be improved upon. There's so much power under the hood that it sometimes feels like I'm missing out on hidden but useful gems. Thankfully the team are always on hand to point us in the right direction! Review collected by and hosted on G2.com.

I appreciate MaxContact's easy-to-use and self-service nature. What stands out the most is the team behind it; they are always available, willing to help, and knowledgeable, making them excellent for both routine service desk queries and support on major projects. The minimal downtime is also great. The initial setup was easy due to the experienced team at MaxContact. The software integrates seamlessly with our case management system, keeping cases up to date, and helps manage PCI-compliant payments, optimizing our agents' time on the phone. Review collected by and hosted on G2.com.

I wish there was more ability to create bespoke reports ourselves rather than having to get these created. Review collected by and hosted on G2.com.

MaxContact's product is great - it just works, and the interface is friendly without sacrificing functionality. The dialler is feature-rich, integration with other platforms is usually easy, and it'll truly cover most use cases - be it a high-volume call centre or a simple inbound setup. Support is also world-class - I'm a high demand user, but I've never really felt left in the dark by MaxContact. Review collected by and hosted on G2.com.

Very very occasionally, integration with some third-party platforms can be challenging. The API documentation isn't always perfect, and sometimes MaxContact has trouble being let down by third parties. Review collected by and hosted on G2.com.

Its a system that offers exactly what my team needs and a lot more. Great reporting and easy to use. Review collected by and hosted on G2.com.

Nothing really, its difficult to point to anything because we are able to live with very minor gremlins! Review collected by and hosted on G2.com.

I love how I can message MaxContact with an issue and get a well-explained response quickly. It's never an automated response; they take the time to look into any issues and ensure that all questions are answered in a way I can understand. Review collected by and hosted on G2.com.

I can't think of anything that I dislike. Review collected by and hosted on G2.com.