I have been using Dialpad Support for a year and a half now and I love the AI features, interactive interface, and the ability to track calls and emails. Dialpad Support is fast and easy to work with, and I particularly appreciate that they adapt their service to meet the specific needs of our office. We send out a high volume of communications via phone and email, and our previous systems were outdated and cumbersome. Dialpad Support has significantly elevated our service by providing a secure and unified platform for handling phone lines and email access. Additionally, the transition to Dialpad from CIC was seamless, requiring only one training session for our entire office. I value how Dialpad Support quickly addresses and resolves technical issues we encounter, providing timely updates. Overall, their adaptability and strong support make them incredibly valuable, especially in a university setting where secure communication is essential. Review collected by and hosted on G2.com.
I feel like a lot of the glitches are caused by our high traffic of calls and emails, and I wish Dialpad Support would work to expand the capabilities of the software instead of just patching things up as we go along. Additionally, they could improve some features in the interface, such as the channel switches, availability status settings, and the information found in dashboards and analytics sections. Review collected by and hosted on G2.com.
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