Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/27/2021

"Awful customer service, clunky UI"

0/5

What do you like best about lemlist?

The lemwarm feature warms up email domain Review collected by and hosted on G2.com.

What do you dislike about lemlist?

Coming from a small business, lemlist was good for initially warming up my email domain, however, I would not recommend them due to an overall clunky UI and just very poor customer service.

Poor customer service - I've had several experiences with the customer service that were not ideal. The support reps I messaged took several hours to respond to me (10+ for some responses) and were never able to resolve issues, they only confirmed to me that the problems do exist. I decreased the number of subscriptions from my team and they refused to refund me for the unused subscription, which was a huge red flag to me.

Email tracking - Their email tracking is inaccurate and counts your own clicks as an "open."

Reviewing emails - There is no way to review your drafted emails after you queue them, even if you want to go back in to make an edit, nor can you even look at the email after queuing it.

UI - A lot of the features are clunky and have to be figured out on your own. I had to make a separate email address to experiment and figure out how the sending works, and I've had experiences where I fill in a variable field for a template and the sent email never fills in the blank space. Review collected by and hosted on G2.com.

Response from Lucille Rabaux of lemlist

edit

Hello, we're sorry to hear that our app did not satisfy your expectations. We would love to hear more of your feedback about it.

When it comes to the reviewed emails, you have the possibility to un-review your emails to edit them before sending them.

If you have any other questions or need some explanation, we would really love to help you as much as we can, so we can hop on a call to revise what happened.

lemlist Reviews & Product Details

lemlist is a sales engagement platform that helps teams reach prospects on email, LinkedIn, calls, and WhatsApp from one place - so they can get more replies, book more meetings, and close more deals. It helps sales teams: - Find leads and get their emails and phone numbers without extra tools - Build automated multichannel sequences across email, LinkedIn, calls, and WhatsApp, while keeping every touch personal - Keep emails landing in the inbox with lemwarm, the built-in deliverability booster - Manage replies across all channels and different senders from one centralized inbox - Work directly from CRM with Salesforce, HubSpot, and Pipedrive integrations Unlike tools that only cover one part of outbound, lemlist gives you the full workflow - from finding prospects to booking meetings, without losing the human touch. Whether you’re an SDR, leading a sales team, working in sales ops, or growing as a founder, lemlist helps you cut manual work, focus on conversations that matter, and hit revenue targets faster. Learn more & start your free 14-day trial at www.lemlist.com

Product Website

Seller

lemlist

Discussions

lemlist Community

Languages Supported

English, French

Overview by

Kévin Moënne-Loccoz

Pricing

Pricing provided by lemlist.

Multichannel Expert

$79.00

Per Month

View More Pricing Information

lemlist Integrations

(38)

Verified by lemlist

lemlist Media

lemlist Demo - Find prospects who are ready to buy and easy to contact

Use a 450 M+ lead database with smart filters to spot companies and people that match your ICP.  With one click, built-in waterfall enrichment pulls their verified emails and phone numbers from the market’s top providers.

lemlist Demo - Personalize at scale with AI, without sounding like AI

lemlist AI pulls lead details from LinkedIn, websites, and more - so you don’t have to.  Use dynamic variables to automatically adapt message text, images, and landing pages with new insights to each lead.

lemlist Demo - Run sequence on multiple channels, from one spot

Automate email follow-ups, LinkedIn actions, WhatsApp messages, and calls from 1 sequence.  Track leads’ interactions across any channel or sender in one inbox thread, and engage without switching platforms.

lemlist Demo - Don’t land in the spam folder, ever again

Get free access to lemwarm, a deliverability booster that keeps your outreach out of spam. It automates warm-up emails and gives you actionable tips to ensure your messaging always gets through.

lemlist Demo - Fits your workflow, not the other way around

No more tab-hopping or messy exports. Launch, track, and sync email, LinkedIn, WhatsApp, and call sequences directly inside your CRM. Everything stays centralized, so your team spends less time updating records and more time booking meetings.

lemlist is your go-to tool for business growth, trusted by 37,000+ businesses in 100+ countries.

Access lemlist's AI-powered B2B database of 450 million+ contacts and reach out to highly relevant leads with just 1 click.

Personalize at scale with custom intro lines, images, dynamic landing pages, text variables and stand out in your prospect’s inbox.

Found your ideal buyer? Generate highly-converting multichannel sequences with AI and accelerate your sales process like never before.

lemlist Reviews (1,184)

G2 reviews are authentic and verified.

Here's how.

Margaux D.

Operations Manager

Mid-Market (51-1000 emp.)

1/23/2026

"Centralizing multichannel outreach helped me focus on real conversations"

5/5

What do you like best about lemlist?

I believed lemlist was just an email tool at first, but it quickly became the place where I centralize multichannel outreach and follow-ups. I appreciate its personalization at scale with dynamic attributes, images, and screenshots that keep messages human without extra work tbh. The support team and the intuitive UI made onboarding fast for my reps so we could focus on real conversations. Review collected by and hosted on G2.com.

What do you dislike about lemlist?

I wish lemlist had stronger reporting and analytics tailored to large teams so managers could get clearer campaign breakdowns. Right now filtering and forecasting feel limtied when we try to compare sequences across multiple reps and campaigns. Improved dashboards and exportable reports for large accounts would make performance reviews and forecasting much easir, esp for managers. Review collected by and hosted on G2.com.

What problems is lemlist solving and how is that benefiting you?

It solved the chaos of juggling tools by letting me automate small actions like profile visits and connection requests inside sequences so my team focuses on replise. Intent-based follow-ups that adapt to opens, clicks, and visits helped our sequences react to real behavior instead of fixed timelines. Native enrichment and integrations with CRMs streamlined lead discovery and kept contact data in sync which saved time for my SDRs, kinda. Review collected by and hosted on G2.com.

Beverley R.

Senior Business Intelligence Developer

Small-Business (50 or fewer emp.)

1/22/2026

"I organized our outreach by centralizing everything in lemlist"

5/5

What do you like best about lemlist?

When I first set up a sequence in lemlist I moved all our outreach into one place and that made coordination straightforward. The platform's multichannel sequences and personalization at scale let me tailor messages without losing speed. The shared inbox, native enrichment, and AI writing helped my small team keep conversations organized and respond faster tbh. Review collected by and hosted on G2.com.

What do you dislike about lemlist?

I find reporting and analytics aren't robust enough for larger teams and that sometimes makes it hard to understand campaign performance. I need better reporting and analytics to compare sequences at scale, kinda. Improving the reporting dashboard would make it easier for me to act on resutls, IMO. Review collected by and hosted on G2.com.

What problems is lemlist solving and how is that benefiting you?

I used to juggle separate tools for email, LinkedIn, and calls which slowed our outreach. lemlist centralizd outreach, automated small actions, and adapted sequences based on lead behavior so I started more conversations and booked meetings more predictably. Its integrations with CRMs and native enrichment helped me cut down time spent finding contact data, btw. Review collected by and hosted on G2.com.

Manon Q.

Sales And Marketing Representative

Small-Business (50 or fewer emp.)

1/22/2026

"Centralizing outreach with multichannel sequences freed up my team's time"

5/5

What do you like best about lemlist?

I started using lemlist to centralize our outreach and found the multichannel sequences and personalization features made setup feel straighforward. The UI is intuitive and the support team was responsive while I learned how to combine email, LinkedIn and call steps in a single sequence, tbh. Review collected by and hosted on G2.com.

What do you dislike about lemlist?

The main area I'd like improved is the reporting and analytics for larger teams which can feel limited when we try to compare sequence performance across reps. A more robust reporting dashboard would make it easier to idenitfy which sequences drive meetings across the team, maybe. Review collected by and hosted on G2.com.

What problems is lemlist solving and how is that benefiting you?

I use lemlist to manage follow-ups and keep conversations organized so my team doesn't lose leads when people are out of office. Its native enrichment and intent-based follow-ups mean the sequences adapt to prospect activity rather than a fixed timetable which saves time in manual triage and I dont have to babysit it as much, esp. when things get busy. Review collected by and hosted on G2.com.

Alexandre H.

Project manager - Guiding innovation to success 🧭

Small-Business (50 or fewer emp.)

1/22/2026

"Centralizes multichannel outreach with strong personalization"

5/5

What do you like best about lemlist?

I use lemlist to centralize multichannel outreach and follow-ups so my team isn't juggling multiple tools. I appreciate the real personalization at scale with dynamic variables and images that keep messages human. Their native lead enrichment and integrations with HubSpot and Salesforce save time on finding and synicng contacts. Review collected by and hosted on G2.com.

What do you dislike about lemlist?

I wish lemlist had more robust reporting and analytics for large teams. Current reports make it hard to filter campaign views and compare performance across reps which slows decision making, kinda. Improving reporting would help managers compare sequences and scale what works more confidently so they don't second-guess it IMO. Review collected by and hosted on G2.com.

What problems is lemlist solving and how is that benefiting you?

I rely on lemlist to automate small actions like profile visits and connection requests which frees reps to have real conversations. That sequence automation and intent-based follow-ups adapt based on lead behavior, helping us start more conversations and book more meetings tbh. The shared inbox and team features prevent lost leads when teammates are unavailble. Review collected by and hosted on G2.com.

Julien L.

Responsable Programmes Ambition Région

Small-Business (50 or fewer emp.)

1/22/2026

"Automated multichannel outreach helped me book more meetings"

5/5

What do you like best about lemlist?

I like that lemlist centralizes multichannel outreach so I can manage email, LinkedIn, calls, WhatsApp and manual tasks in one sequence. The real personalization at scale with dynamic variables, images and website screenshots helps my messages feel human even when I'm sending to large lists. Their responsive customer support and the shared inbox make it easy for my team to keep conversations moving and avoid lost leads, tbh. Review collected by and hosted on G2.com.

What do you dislike about lemlist?

My main gripe is that reporting and analytics could be stronger for larger teams. I find it hard to get the detailed filters and comparisons we need to track per-rep performance and pipeline forecsting. Improving the reporting dashboards would make scaling the platform across my team much smooher imo. Review collected by and hosted on G2.com.

What problems is lemlist solving and how is that benefiting you?

I use lemlist to start more conversations and book meetings by automating outreach and follow-ups in a single platform. The native enrichment and intent-based follow-ups mean I spend less time finding contacts and more time talking to prospects who've shown interest. The deliverability features like domain warming and bounce protection have helped me get more messages into inboxes rather than spam and it's saved me a ton of time. Review collected by and hosted on G2.com.

Aurélien B.

Entrepreneur

Small-Business (50 or fewer emp.)

1/22/2026

"Centralizing outreach simplified my campaigns"

5/5

What do you like best about lemlist?

I started using lemlist to centralize outreach and was impressed by how it combined email, LinkedIn and calls into one sequence. The personalization features let me automatically add dynamic variables and images so messages kept a human tone at scale. Their support and onboarding made it simple to get campaigns runnning quickly, tbh. Review collected by and hosted on G2.com.

What do you dislike about lemlist?

For our growing team the reporting and analytics lack the depth we need to forecast pipeline and compare per-rep performance across large campaigns. Better filtering and more advanced forecasting would let us measure impact and plan outreach more reliabliy. Improving those analytics would make lemlist suitable for larger sales ops, imo. Review collected by and hosted on G2.com.

What problems is lemlist solving and how is that benefiting you?

Lemlist solved the problem of juggling multiple tools by giving me a single platform for outreach follow-ups and a shared inbox so leads didn't get lost. Its deliverability features like domain warming and bounce protection helped more of my emails reach inboxes instead of spam. The native enrichment and AI writing sped up list building and message drafting so I could focus on convos, kinda. Review collected by and hosted on G2.com.

Camille L.

Business Developer

Mid-Market (51-1000 emp.)

1/20/2026

"I streamlined our outreach by centralizing multichannel sequences"

5/5

What do you like best about lemlist?

I use lemlist to centralize our multichannel outreach and the platform makes it straighforward to run email, LinkedIn, calls and WhatsApp sequences from a single place. I can set up sequences and personalization without switching tools which saves me time. New reps get up to speed fast so we're able to maintain consistency across outreach. Review collected by and hosted on G2.com.

What do you dislike about lemlist?

My main critique is that reporting and analytics need to be more robust for larger teams so managers can get clearer campaign insights, kinda. Right now it feels a bit limited and it doesn’t always surface the key stuff super quick imo. A focused upgrade to reporting would make a big difference for our managers. Review collected by and hosted on G2.com.

What problems is lemlist solving and how is that benefiting you?

Lemlist helps my team start more conversations by automating follow-ups and adapting sequences based on intent signals like opens and clicks, so leads are engaged at the right time tbh. It’s been pretty handy for keeping follow-ups consistant too, and I don’t have to babysit every step. That reduced manual work for our SDRs and freed time for actual outreach. Review collected by and hosted on G2.com.

Alex P.

Business Developer

Mid-Market (51-1000 emp.)

1/17/2026

"I booked more meetings after centralizing outreach"

5/5

What do you like best about lemlist?

I started using lemlist to streamline outreach for my sales team and it quickly made sequence management much simplr. The multichannel sequences and real personalization features let me send tailored messages at scale without losing a human tone. Support was responsive when I needed help and that made onboarding faster, tbh. Review collected by and hosted on G2.com.

What do you dislike about lemlist?

The reporting and analytics are currently too basic for our growing team and make it hard to forecast pipeline accuratley. I want clearer filters and more advanced dashboards that can handle large-team metrics etc. Improving reporting would help managers trust the data when scaling outreach, kinda. Review collected by and hosted on G2.com.

What problems is lemlist solving and how is that benefiting you?

It solved the problem of juggling multiple outreach tools by centralizing emails, LinkedIn actions, and manual tasks in one place. As a result my reps spent less time on admin and more time on live conversations which increased meeting bookings. The native enrichment and deliverability tools gave us more reliable inbox placement and cleaner lead data so we weren't guessing as much. Review collected by and hosted on G2.com.

Brigitte P.

Associate Regional Head, DACH

Small-Business (50 or fewer emp.)

1/17/2026

"A practical tool that feels personal and efficient"

5/5

What do you like best about lemlist?

I love how intuitive and clean the interface is, which made onboarding quick and hassle-free for my team. The combo of multichannel outreach and real personalization feels very human and helps me connect genuinly with prospects, making my sales work feel less like a routine and more like real conversations. Review collected by and hosted on G2.com.

What do you dislike about lemlist?

One thing that could be improved is their mobile experience, as the app, while usable, isn't fully optimized for productivity on the go. A lighter, more streamlined mobile dashboard for quick replies would really help me and my team stay effective even when we aren’t at our desks, kinda esp when we're traveling. Review collected by and hosted on G2.com.

What problems is lemlist solving and how is that benefiting you?

Lemlist solves the complex challenge of managing and automating sales engagement by centralizing outreach channels like email, LinkedIn and calls into a single platform. This has helped me keep all follow-ups organized and timely so I can focus on converting leads rather than juggling tools, saving me loads of time every day tbh. Review collected by and hosted on G2.com.

Céline F.

Innovation Funding Consultant

Small-Business (50 or fewer emp.)

1/16/2026

"Centralizes multichannel outreach to keep campaigns organized"

5/5

What do you like best about lemlist?

I appreciate how lemlist centralizes multichannel outreach so my team can run email, LinkedIn, calls, and manual tasks in one sequence. The platform's personalization at scale with dynamic variables and images lets us keep a human tone without spendng hours on each message. I value the native enrichment and CRM integrations that help us find and sync contact data without extra tools, tbh. Review collected by and hosted on G2.com.

What do you dislike about lemlist?

I would like better reporting and analytics for large teams because current reports are limited for filtering and long-term forecasting needs. More advanced pipeline forecasting features would help managers predict outcomes and allocate resources. Richer dashboards and filtering options would make it easier to measure per-rep performance and scale campaigns, kinda esp for bigger teams. Review collected by and hosted on G2.com.

What problems is lemlist solving and how is that benefiting you?

lemlist helps my sales team start more conversations and book more meetings by centralizing outreach and follow-ups in one workflow. Its deliverability tools and intent-based follow-ups improve inbox placement and make sequences adapt to lead behavior. The shared inbox and AI writing features speed up replies so scaling outreach stays more consistant across reps. Review collected by and hosted on G2.com.