![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising")
UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/27/2021

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"Awful customer service, clunky UI"

0/5

What do you like best about lemlist?

The lemwarm feature warms up email domain Review collected by and hosted on G2.com.

What do you dislike about lemlist?

Coming from a small business, lemlist was good for initially warming up my email domain, however, I would not recommend them due to an overall clunky UI and just very poor customer service.

Poor customer service - I've had several experiences with the customer service that were not ideal. The support reps I messaged took several hours to respond to me (10+ for some responses) and were never able to resolve issues, they only confirmed to me that the problems do exist. I decreased the number of subscriptions from my team and they refused to refund me for the unused subscription, which was a huge red flag to me.

Email tracking - Their email tracking is inaccurate and counts your own clicks as an "open."

Reviewing emails - There is no way to review your drafted emails after you queue them, even if you want to go back in to make an edit, nor can you even look at the email after queuing it.

UI - A lot of the features are clunky and have to be figured out on your own. I had to make a separate email address to experiment and figure out how the sending works, and I've had experiences where I fill in a variable field for a template and the sent email never fills in the blank space. Review collected by and hosted on G2.com.

What problems is lemlist solving and how is that benefiting you?

Automated email outreach Review collected by and hosted on G2.com.

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Response from Lucille Rabaux of lemlist

[Editedit](https://www.g2.com/survey_responses/lemlist-review-4707010/official_response/edit)

Hello, we're sorry to hear that our app did not satisfy your expectations. We would love to hear more of your feedback about it.

When it comes to the reviewed emails, you have the possibility to un-review your emails to edit them before sending them.

If you have any other questions or need some explanation, we would really love to help you as much as we can, so we can hop on a call to revise what happened.

Validated ReviewerSource: Organic

See what 1820 reviewers think of lemlist

9.1 out of 5 · Verified reviews from real users

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