--- title: lemlist Reviews meta_title: 'lemlist Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1911 reviews by the users' company size, role or industry to find out how lemlist works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1911 scale: '5' date_modified: '2026-08-13' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # lemlist Reviews **Vendor:** lemlist **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,911 ## About lemlist lemlist is the AI outbound platform that lets sales teams reach prospects on email, LinkedIn, calls, WhatsApp, and SMS from one place, so more of their outreach turns into booked meetings and closed deals. With lemlist, you can: - Find leads that match your ICP in a 650M+ database and enrich them with verified emails and phone numbers, no extra tools needed - Spot when prospects are ready to buy with intent signal agents that track buying signals and add leads to campaigns at the right moment - Turn scattered lead data into usable context with data enrichment agents that pull insights from LinkedIn, websites, and your CRM - Build full campaigns by chatting with lemAgent, the built-in AI agent that creates your lead list, sequence, and messages - Run automated multichannel sequences and manage every reply from one unified inbox - Keep emails out of spam with built-in deliverability tools, including lemwarm - Work from your CRM with Salesforce, HubSpot, and Pipedrive integrations, or run lemlist straight from Claude via MCP Most tools cover one part of outbound. lemlist covers the whole workflow, from finding a prospect to booking the meeting, and keeps a human in control at every step. SDRs, sales leaders, ops teams, and founders use lemlist to cut manual work and spend more of their time selling. Learn more and start your free 14-day trial at www.lemlist.com ## lemlist Pros & Cons **What users like:** - Users appreciate the **ease of use** of lemlist, thanks to its intuitive interface and supportive customer service. (585 reviews) - Users appreciate the **user-friendly integration** of lemlist, enhancing efficiency in campaign management and workflow. (369 reviews) - Users find Lemlist to be **incredibly helpful** for personalizing outreach at scale while maintaining a human touch. (292 reviews) - Users value the **automation features** of lemlist, enhancing engagement while saving time and streamlining workflows. (262 reviews) - Users love the **LinkedIn integration** of Lemlist, enhancing outreach with personalized automation for authentic engagement. (250 reviews) - Personalization (220 reviews) - Intuitive (218 reviews) - Users praise the **responsive and proactive customer support** of lemlist, enhancing their overall user experience significantly. (194 reviews) - Outreach Efficiency (187 reviews) - Time-saving (187 reviews) **What users dislike:** - Users find the **missing features** in lemlist limiting, hindering adjustments and usability during campaigns. (208 reviews) - Users find lemlist **too expensive** , especially with additional credit costs that can escalate during campaigns. (140 reviews) - Users find the **learning curve for setup and integrations challenging** , especially when managing multiple inboxes and advanced features. (125 reviews) - Users find the **interface complex** for managing multiple campaigns, especially when scaling and adjusting post-launch. (83 reviews) - Users find the **email management process costly and cumbersome** , citing a steep learning curve and bugs in functionality. (77 reviews) - Limited Options (76 reviews) - Users face **data inaccuracy issues** with lemlist, experiencing difficulties in contact recognition and campaign management. (75 reviews) - Not Intuitive (74 reviews) - Users find that **tool limitations** hinder automation, analytics depth, and integration with advanced CRM systems. (72 reviews) - Data Management (67 reviews) ## lemlist Reviews ### 1. Unreliable Scoring, Poor Support Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Paul F. | Project Manager - Travel Management System Design, Build and Implementation, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about lemlist?** Their marketing is good (product and customer experience is terrible) **What do you dislike about lemlist?** I really didn't have a good experience with Lemlist. The main issue was with their multichannel nurturing feature, which was supposed to score leads based on engagement like clicks and opens. Unfortunately, none of that worked as advertised, and the scoring was misleading. I ended up hiring SDRs to follow up on what were supposed to be warm leads, only to find out there weren't any. Basically, the lead scoring felt fake and just misleading. What really annoyed me was the setup. I got an enterprise account thinking I'd have a manager and a personalized onboarding experience. They claim to offer this, but they don’t actually do it. I had to keep complaining for five months just to talk to my account manager, who then passed me off to someone else. It’s also ridiculous that I can’t cancel my account without the account manager's permission, and she refuses to provide service. Their service hours don’t match my time zone, making it hard to get anything done. Plus, there are active campaigns with no explanation why, and no one can help me understand what's going on. **What problems is lemlist solving and how is that benefiting you?** Lemlist was meant to help with multichannel outreach and scoring leads for follow-ups, but none of it works as promised. The scoring is misleading, and it didn't deliver warm leads, just replies. ### 2. Misleading Pricing Deters Usage Despite Intuitive UI **Rating:** 0.5/5.0 stars **Reviewed by:** Collin S. **Reviewed Date:** October 21, 2025 **What do you like best about lemlist?** I appreciate that setting up Lemlist was fairly straightforward, which made the initial process smooth. I also like the concept of the single unit box for LinkedIn outreach, cold email, and calling, which was a key reason why I decided to try Lemlist—it offers a comprehensive solution for multifaceted outreach efforts. Additionally, I find the user interface to be nice; it's an appealing aspect of the software that contributes to an overall good user experience. **What do you dislike about lemlist?** I find the pricing structure of Lemlist to be quite problematic. They entice users with a certain pricing model that seems affordable initially, but once you start using the platform to any significant degree, you find out that the costs mount up quickly. This issue is compounded by the fact that their support agents sometimes convey pricing information that differs from what is actually charged. This lack of transparency in pricing leads to a frustrating experience, especially when attempting to scale up outreach campaigns. Ultimately, this makes the service quite expensive and less viable compared to alternatives like Instantly. Additionally, the setup process, while initially straightforward, involves unexpected charges that aren't clear at sign-up. **What problems is lemlist solving and how is that benefiting you?** I use lemlist for automated outreach to tackle our clients' struggles with cold outreach. ### 3. A hostage situation and billing faster than lightning ‼️ **Rating:** 0.0/5.0 stars **Reviewed by:** Dorian C. | Sales Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about lemlist?** The ability to conduct multichannel campaigns is interesting, as is the integration with Sales Navigator. **What do you dislike about lemlist?** The administrator experience is awful, by the time you add new users and deactivate the old ones, an invoice is already issued and goes to payment immediately. If only the platform's responsiveness was as fast! As a result, the account gets blocked in a second and it's impossible to unblock it while wanting to switch back to the previous offer without generating (yet again) a new complete invoice. In short, support has to check with finance and I'm still waiting for news... **What problems is lemlist solving and how is that benefiting you?** Multichannel outbound **Official Response from Guillaume RIEU:** > Hello Dorian, Thank you for taking the time to share such detailed feedback. We’re happy to hear you value the multichannel capabilities and Sales Navigator integration. That’s exactly what we aim to deliver. That said, we’re really sorry about the frustration you experienced with billing and user management. You’re right, the process can feel way too fast and rigid, and this isn’t the experience we want for you (or any of our customers). The good news is that our support team was able to resolve your case, and we’ve already shared your input with our product and finance teams so we can simplify the flow and avoid this situation in the future. Your honesty truly helps us improve and build a smoother experience for everyone. Thanks again for sharing your thoughts ! Guillaume R. ### 4. Personalization That Actually Never Converts **Rating:** 0.5/5.0 stars **Reviewed by:** Sachin G. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about lemlist?** Enrichment never works best - it consistently helps me reduce bounce rates. **What do you dislike about lemlist?** I would say I dislike Lemlist. I do feel that its user interface could use some refinement and the overall speed could be improved **What problems is lemlist solving and how is that benefiting you?** Lemlist allows me to automate my outreach, personalize messages on a large scale, and monitor engagement all within a single platform. This not only saves me time but also boosts my reply rates and ensures my pipeline remains consistently active. ### 5. it's good but no result for the moment **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Photography **Reviewed Date:** March 27, 2026 **What do you like best about lemlist?** simple email send or easy program for good production **What do you dislike about lemlist?** It's quite reassuring for the moment because there are no results. **What problems is lemlist solving and how is that benefiting you?** who automatically manages without problem **Official Response from Guillaume RIEU:** > Hello there, Thanks for your feedback, really glad to hear you find lemlist simple and easy to use, that’s exactly what we aim for. On the results side, lemlist is designed to generate replies and opportunities when the right targeting, messaging, and setup are in place. Our team will be happy to help you get there ! Our product expert regularly supports users in improving their campaigns and getting tangible results pretty quickly. Don’t hesitate to reach out via chat if you’d like a quick review. Best, Guillaume ### 6. Every interaction with Lemlist is painful, plus data can be unreliable. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** November 14, 2025 **What do you like best about lemlist?** The platform automates communications on LinkedIn and email. **What do you dislike about lemlist?** Every interaction with Lemlist, from campaign launch to data collection, is frustrating, and the data itself can be unreliable. **What problems is lemlist solving and how is that benefiting you?** It automates communications on LinkedIn and email. ### 7. Slow, unhelpful customer service bot. Too long to get problems solved for the team. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Market Research **Reviewed Date:** October 10, 2025 **What do you like best about lemlist?** LinkedIn integration is great but everything has a lot of challenges and blockers. **What do you dislike about lemlist?** dialler issues, integration issues with enrichment tools, hubspot sync not reliable. **What problems is lemlist solving and how is that benefiting you?** None - replacing it. **Official Response from Guillaume RIEU:** > Hello there, Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience. We completely understand how frustrating it can be when support feels slow and integrations don’t perform as expected. This isn’t the experience we aim to deliver. Our team would love to take a closer look at your setup to identify what went wrong with the dialer, enrichment integrations, and HubSpot sync. Could you please reach out to us directly at grieu@lemlist.com with your account details ? We’ll make sure your case is prioritized and handled quickly. We truly value your feedback, it helps us improve both our product and our support experience. Guillaume ### 8. Neat features - terrible support **Rating:** 1.0/5.0 stars **Reviewed by:** Braden E. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about lemlist?** I like being able to leverage Zapier to customize variables in my campaign. I found and use Lemlist (even with the issues we've run into) because I can customize the first line of each email by leveraging a Google Sheet to customize fields. As an early-stage SaaS founder, I've found the content on their blog and tutorials incredibly helpful, and I'll always appreciate Lemlist because of that. **What do you dislike about lemlist?** The first time we used the Zapier integration to populate a field from a Google Sheet, the line pulled in dynamically was a different font than the rest of the message, ruining our campaign. Because of this, we stopped using Lemlist and just used Lemwarm. Used Lemwarm for over a year but ran into issues when they transitioned Lemwarm to its own product/website. Warming stopped working, but our account was still being billed. I reached out to support to see if I could get a refund for the month things weren't running, and overall have had a pretty demoralizing experience. Their support process is purposely complicated: almost as if to make you abandon all hopes of retribution. In our scenario, I requested a refund for the period Lemwarm wasn't running after their move to a new domain, and the support team has been anything but helpful. First, they asked me to confirm the transaction occurred by sending over CC details and a screenshot of the statement in my bank account. Next, they said it would take 7 days to hear back from the finance team to verify the information I sent over. After 7 days, they asked me for "proof" that Lemwarm wasn't working during the period I requested a refund for (a screenshot of my inbox was proof enough). Finally, after all that, they told me it was my fault I didn't go in and fix the warming feature after they made the domain change. After more back and forth, I asked if I could just get a credit towards a future subscription, and support is telling me it'll take another 2 days to be reviewed and approved by a supervisor. As you can tell, their support process is purposely set up to be complicated. As a fellow SaaS founder, it's demoralizing to run into such a terrible support process, especially over such a small amount of money. Unfortunately, I will need to continue using Lemlist until I find an alternative that handles the first-line customization. While I will remain a customer, I will not remain an advocate. **What problems is lemlist solving and how is that benefiting you?** Let us customize each email campaign's first line by leveraging a Google Sheet and Zapier. ### 9. Buggy software for a high price **Rating:** 0.5/5.0 stars **Reviewed by:** Alex B. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about lemlist?** A warming tool is great, mailing tools just work(sometimes...) **What do you dislike about lemlist?** Hubspot manual task synchronization does not exist, tasks sometimes can be absent(yes, you can create a campaign, and tasks can be absent for some prospects), UX isn't intuitive, and reports don't look nice with all those stupid emojis. But all that is nothing the worst thing is numerous bugs. The system can be down during your working process and you can do nothing but sit and wait till your ticket is done. It's inappropriate for such expensive software. **What problems is lemlist solving and how is that benefiting you?** I wish it could solve something ### 10. Won't refund you if you cancel **Rating:** 0.0/5.0 stars **Reviewed by:** Raj S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about lemlist?** Does the job of sending out emails but has a terrible UI **What do you dislike about lemlist?** Their refund policy is not to refund any money back to you. So, if we buy into their yearly plan and want to cancel, you will not get anything back. **What problems is lemlist solving and how is that benefiting you?** Sending out cold emails ### 11. Sketchy billing practices **Rating:** 0.5/5.0 stars **Reviewed by:** Troy C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about lemlist?** I liked the dashboard, it was aesthetic and a nice way to see your cold email stats. **What do you dislike about lemlist?** their support and billing practices. I had my account disabled for months when I was not using the service, when I reactivated the service the billed me for the months that my account was not active as well as the current month. They were extremely rude when I questioned them and asked for a refund. I never got a refund and they just kept the money even though my account was not active. **What problems is lemlist solving and how is that benefiting you?** I really liked the dashboard, the email warmup service and the reliability of their email platform. Also it was pretty easy to set up. ### 12. Care more about money then actually making service work. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about lemlist?** Was recommended this to try to help my team. We even paid for a year membership right off the bat without testing. When started testing they didn't even have a button to send an email. After we won the credit card dispute they wanted to be fair and "Give us our refund" then blocked our account. Poor experience went with a competitor that actually has the ability to send emails. **What do you dislike about lemlist?** Poor customer experience and head of customer success is problem-oriented. Could be solution-oriented but would rather move just refund after they lost disputes. Would not recommend to anyone. Told my recommendation and they had no problem but they feel uneasy after reading the messages as it seems how they handle problems is not fixing them but hiding behind a terms and conditions. Did not use the product at all and they argued with me on how I shouldn't receive a refund do the terms and conditions. Not because the service did not work. **What problems is lemlist solving and how is that benefiting you?** None. They created problems, glad I did not expand this to my team. ### 13. New Bug Every Week **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about lemlist?** Intuitive to use, simple and clean UX, easy to onboard new people **What do you dislike about lemlist?** Our team needs to deal with Lemlist's bug on weekly basis. In short, new week - new bug. **What problems is lemlist solving and how is that benefiting you?** Automating outreach when it comes to Linkedin ### 14. TOTAL JOKE **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about lemlist?** I seriously can't find one thing that I like about Lemlist. **What do you dislike about lemlist?** This tool with an "extremely complex and advanced algorithm" simply does not work!!! I've never seen a campaign completed within the given schedule. Not mine, not one of my colleagues. With their latest "improvements" it turned into a quagmire. This Monday I was supposed to send only 92 emails to my leads. Just to be safe, I set my campaign schedule from 3:00 pm to 7:00 pm with 2 minutes intervals on Monday. So supposedly it can send 120 emails within 4 hours. I'm not talking about a 2-3 hours delay here. On Tuesday at 4:30 pm only half of the emails were sent. I tried to get help from their robotic customer support. I simply asked what can we do to complete this campaign today before midnight. Their answer was something like this as always: "Please understand that our algorithm is extremely complex. We have such an advanced sending algorithm to help our users. This is what happened in your campaign." Long story short my campaign was completed in 48 hours with only 92 emails to go. The thing is my teammate also uses the same account after I'm done. But since it's never done on time, he can't start work on his campaign, and our whole plan is delayed. And constantly we'll have to explain to our supervisor why our tasks are not complete yet. Whatever you ask they reply by stating that they have an ADVANCED ALGORITHM that depends on MANY FACTORS. It is what it is and from what I've understood their users have to accept this. My advice to your customer support is maybe it'd be better if they spend more time analyzing what kinds of issues their users are having and try to solve them instead of sending heart emojis at the end of every sentence. I'd ditch this tool in a heartbeat if it were my choice but unfortunately, due to company decision, I have to live through this torture on a monthly basis. I've tried a lot of tools that don't deliver their promises in the past however I've never felt like writing a bad review because somehow they've managed to really explain what's going on and tried to solve the problem. But definitely not Lemlist! Don't even bother trying out Lemlist. Find yourself a tool with a less advanced algorithm. **What problems is lemlist solving and how is that benefiting you?** None. **Official Response from Lucille Rabaux:** > Hello, thank you for your feedback! We're sorry to hear that you had struggles with our app and we apologize that our service did not satisfy your expectations. We would really love to help you as much as we can, so we can hop on a call to revise what happened, as usually, our clients do not have this kind of experience. We are always doing our best to be as helpful as possible and to explain to the user how our system is working and why is working like that. We'd also like to let you know that our sending algorithm is extremely complex and depends on many factors (bounce rate, variable and dynamic open rate, domain age, technical setup, custom tracking domain quality, etc...) The reason we have such an advanced sending algorithm is to help our users get the best results. Our priority is to have an algorithm more human and to protect your domain, in order to avoid deliverability issues. ### 15. Terrible Customer Service, Extremely Unprofessional **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2021 **What do you like best about lemlist?** There was very little to comment on anything remotely positive. **What do you dislike about lemlist?** We were double charged and placed on two subscriptions. After numerous attempts to contact support and emails exchanged, they eventually reluctantly gave us a refund (again this was a technical issue on their end). Shortly after, Lemlist increased the cost of our plan without any warning or acknowledgment. We stopped using their product and were continued to be charged for several months. After speaking with the head of business development, who was extremely unprofessional in communication, we were unable to get a refund on the increased plan they sneakily put us on. **What problems is lemlist solving and how is that benefiting you?** We attempted to use them for automated email outreach. ### 16. Buggy software, poor UI, worse customer support **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about lemlist?** APIs and developer documentation Monthly billing option **What do you dislike about lemlist?** We chose lemlist while building an outbound sales function because we could quickly integrate with our existing systems and get started with low-cost and effort. We are pretty voracious and understanding software consumers, so we expected using lemlist would be a breeze. However, we were quickly disappointed by a UI overhaul that made things difficult to navigate. Support was often slow o unable to resolve our technincal questions. We felt the support agents we interacted with lacked knowledge about the application and did not take time to understand the concerns we raised... and, most importantly, how they impacted our business. Frustratingly, every interaction was coupled with a slew of emojis which feels tone-deaf when a reported bug is causing your sales team to burn valuable leads. Finally, we've been trying to downgrade our usage for 2 months like another review cites. But due to either a bug in their billing infrastructure or support's inability to help us, have not yet been able to reduce our usage or cost. **What problems is lemlist solving and how is that benefiting you?** We were using lemlist to send personalized email campaigns to prospective customers. **Official Response from Lucille Rabaux:** > Hello, thank you for your feedback! We're sorry to hear that you were not satisfied with our product. We care about the feedback, so it would be great if you would like to hop on a call to help us to solve your concerns, as usually, our clients do not have this kind of experience. ### 17. Awful customer service, clunky UI **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about lemlist?** The lemwarm feature warms up email domain **What do you dislike about lemlist?** Coming from a small business, lemlist was good for initially warming up my email domain, however, I would not recommend them due to an overall clunky UI and just very poor customer service. Poor customer service - I've had several experiences with the customer service that were not ideal. The support reps I messaged took several hours to respond to me (10+ for some responses) and were never able to resolve issues, they only confirmed to me that the problems do exist. I decreased the number of subscriptions from my team and they refused to refund me for the unused subscription, which was a huge red flag to me. Email tracking - Their email tracking is inaccurate and counts your own clicks as an "open." Reviewing emails - There is no way to review your drafted emails after you queue them, even if you want to go back in to make an edit, nor can you even look at the email after queuing it. UI - A lot of the features are clunky and have to be figured out on your own. I had to make a separate email address to experiment and figure out how the sending works, and I've had experiences where I fill in a variable field for a template and the sent email never fills in the blank space. **What problems is lemlist solving and how is that benefiting you?** Automated email outreach **Official Response from Lucille Rabaux:** > Hello, we're sorry to hear that our app did not satisfy your expectations. We would love to hear more of your feedback about it. When it comes to the reviewed emails, you have the possibility to un-review your emails to edit them before sending them. If you have any other questions or need some explanation, we would really love to help you as much as we can, so we can hop on a call to revise what happened. ### 18. Product stops working very frequently. No improvements despite complaints **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about lemlist?** Mailwarming is integrated into outreach which is helpful **What do you dislike about lemlist?** Stops working every week. Plus, product lags a lot these days. Taking a huge toll on the efficieny of SDRs. Planning to switch soon **What problems is lemlist solving and how is that benefiting you?** SDR outreach ### 19. Awful Support - Avoid **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2021 **What do you like best about lemlist?** Lemlist tries to be user-friendly and customer-centric, but fails. **What do you dislike about lemlist?** Awful customer support. You can tell them an issue over and over, and they still won't get it. **What problems is lemlist solving and how is that benefiting you?** Email warm up. **Official Response from Lucille Rabaux:** > Hello, unfortunately, we would be very happy to help and see what happened and even provide full feedback and screenshots, however, there is no direct issue elaborated in this case, so we have no reference at all. Please let us know and we will act asap in order to help out and revise what happened. Our support usually has rating average of 98% satisfaction, so we will do our best to justify that. ### 20. Tech issues, bad onboarding, lousy support **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2020 **What do you like best about lemlist?** Warmup feature is okay - that is it, nothing else. **What do you dislike about lemlist?** 1. Functionality - had an issue with a campaign: I scheduled to send 97 emails, only 81 were sent. The explanation I received just doesn't make any sense to me: "the number you are talking about is the MAXIMUM email we'll send. Not the number we'll really send." 2. Onboarding was terrible - support specialist decided that she can tell us what templates should we use for our campaigns. For real, she started to tell us what should we delete from our templates - I believe it is a way beyond her competency. 3. Support was unprofessional and horrible. I was not able to receive any appropriate explanations for my issue, so they decided to... provide me with a refund! What a brilliant idea: "Customer unhappy with your SaaS? Just kick him out!" And here is a quote from correspondence: "Since you seem disappointed about the support and the tool, tell me and I'll close your account and refund you." - so they didn't try to help me, just showed me where the exit door is. **What problems is lemlist solving and how is that benefiting you?** I tried to solve my email outreach problems. But when I started a campaign, I was forced to stop it on the first follow-ups due to tech issue and lack of appropriate support. I'm moving to another solution. **Official Response from Lucille Rabaux:** > Hello, thank you for your feedback! We're sorry to hear you were not completely satisfied with the app. We would really love to help you as much as we can, so we can hop on a call to revise what happened. Besides, our team is always happy to share some advice based on their experience, but of course, those ideas are only suggestions, and the choice is always yours. By the end of the day - our customer support were/are users of lemlist, usually coming from the lead gen background and they are working with 40000+ users, so if they suggested something to you - they did that with the best intention. ## lemlist Discussions - [What is lemlist used for?](https://www.g2.com/discussions/what-is-lemlist-used-for) - 2 comments - [View lemlist pricing details and edition comparison](https://www.g2.com/products/lemlist/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+21%3A00%3A37+-0500&secure%5Bsession_id%5D=6b7391b9-031d-4f1b-87d6-550796909e45&secure%5Btoken%5D=c678f376a06bc705d3816d006b9e06a625facc12407fcd831dd9b9037b5fa860&format=llm_user) ## lemlist Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Airscale](https://www.g2.com/products/airscale/reviews) - [Airtable](https://www.g2.com/products/airtable/reviews) - 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[GojiberryAI](https://www.g2.com/products/gojiberryai/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Instantly](https://www.g2.com/products/instantly/reviews) - [Jira Cloud for Sheets](https://www.g2.com/products/jira-cloud-for-sheets/reviews) - [Lemwarm](https://www.g2.com/products/lemwarm/reviews) - [Linked Helper](https://www.g2.com/products/linked-helper/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [LinkedIn Recruiter](https://www.g2.com/products/linkedin-recruiter/reviews) - [LinkedIn Sales Insights](https://www.g2.com/products/linkedin-sales-insights/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Mautic](https://www.g2.com/products/mautic-mautic/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [NOCODB](https://www.g2.com/products/nocodb/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Pancake](https://www.g2.com/products/pancake/reviews) - [Perplexity](https://www.g2.com/products/perplexity/reviews) - [Pharow](https://www.g2.com/products/pharow/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pronto](https://www.g2.com/products/pronto-technology-inc-pronto/reviews) - [ProntoHQ](https://www.g2.com/products/prontohq/reviews) - [Recruiterflow](https://www.g2.com/products/recruiterflow/reviews) - [Relevance AI](https://www.g2.com/products/relevance-ai/reviews) - [Replit](https://www.g2.com/products/replit/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Sendspark](https://www.g2.com/products/sendspark/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) - [Supabase](https://www.g2.com/products/supabase-supabase/reviews) - [Surfe](https://www.g2.com/products/surfe/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## lemlist Features **Email Marketing** - Manage Email Lists - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Multi-user Account **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Diagnosis** - IP Address - Domains - Content - Policy Compliance **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Tracking** - Processing Time - Placement - Open Rate - Alerts **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **Reporting** - Campaign Performance - Domain Reputation - Brand Reputation - Blacklist and Whitelist **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Agentic AI - Email Deliverability** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Reporting & Analytics** - A/B Testing - Basic Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - Third-Party Integrations **Additional Functionality** - Personalization - Autoresponders - Customer Segmentation - Newsletter Management - AI Copilot - WYSIWYG Editor - Engagement Tracking - Preview Functionality - Email Tracking - Email Campaign Management - Landing Pages/Web Forms - Customizable Branding - Lead Capture - Mobile Optimization - Customer Journey Mapping - ROI Tracking - Activity Dashboard - Customizable Fields - Reporting/Analytics - Click Tracking - List Management - GDPR Compliance - Subscriber Management - Email Sequences - Campaign Scheduling - Event Triggered Actions - Multi-Language - Template Management - Customizable CTAs - Real-Time Analytics - Dynamic Content - CAN-SPAM Compliance - Multi-Channel Marketing - HTML Editor - Contact Management - Drip Campaigns - Campaign Analytics - Product Recommendations - Image Library - Workflow Automation ## Top lemlist Alternatives - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,392 reviews) - [Reply](https://www.g2.com/products/reply/reviews) - 4.6/5.0 (1,507 reviews) - [Instantly](https://www.g2.com/products/instantly/reviews) - 4.8/5.0 (4,129 reviews)