CloudTalk Reviews & Product Details

CloudTalk establishes a modern and cloud supported calling system, which is simple to run and no telecom needs

The app contains versatile call management features, like call queues, recording, voice mail and others

CloudTalk has powerful relationship with programs like CRM, marketing apps, helpdesk among others

The app has magnificent support for international calls, where it allows users to get local numbers and reach global customers

Calls can be remotely received by the agents and this simplifies engagement Review collected by and hosted on G2.com.

CloudTalk lacks a competitive price, where every feature comes with an additional price

Internet connectivity is a major determinant of the call quality, which is something that affects communication Review collected by and hosted on G2.com.

The ease of linking it with HubSpot. Data synchronization is instantaneous and workflows become much more agile. It is key to having all the information centralized effortlessly. Review collected by and hosted on G2.com.

I have noticed some instability when changing availability statuses. Sometimes there is a lag that prevents agents from marking themselves as available, which means the team is ready to work but the system does not assign them calls. It is an intermittent issue but it significantly affects our productivity metrics. Review collected by and hosted on G2.com.

I especially like the ease of use of the platform, the quality of the calls, and how intuitive it is for managing communications. Additionally, the integration with other tools and the support make daily work more efficient and organized. Review collected by and hosted on G2.com.

In general, the experience is good, although at times certain advanced functions could be more intuitive and the platform could optimize small performance details, but nothing that significantly affects daily use. Review collected by and hosted on G2.com.

CloudTalk has made it incredibly easy to manage and track all my sales and customer calls in one place. I love how seamlessly it integrates with CRMs like HubSpot and Apollo I can log calls, notes, and follow-ups automatically without switching tabs. The call quality is reliable, and features like call recording and analytics make it easy to review performance and improve conversations. It’s definitely helped boost productivity in my daily outreach. Review collected by and hosted on G2.com.

Sometimes, the desktop app can lag a bit when handling multiple outbound calls at once or syncing with other tools in real time. I’d also love to see more customization options for reporting dashboards. But overall, these are minor issues compared to the efficiency it brings to our workflow. Review collected by and hosted on G2.com.

I've been using CloudTalk for a couple of months and I've had a good experience. The best thing is the interface; it is intuitive and user-friendly, it's not very hard to use it and get accustomed to it. The other thing I find useful is the settings; I find it easy to customize and change the setup in order to get the best out of this tool. Lastly, I've never had big or complex technical issues with it, so I think it has been a good experience overall. Review collected by and hosted on G2.com.

There is something that I really don't like and it's pretty much a headache for me. Sometimes, when I call certain numbers, I don't get a dial tone. It's irritating. I understand this might be caused by the actual line that I'm calling, but the fact that there is no feature or alternative that lets you hear something when there's no actual dial tone makes it very hard to manage the call. I really wish there was a way to manage this situation other than waiting in silence watching the time on the screen go by. Review collected by and hosted on G2.com.

There are many qualities I could mention here! I believe the UX/UI team really worked tirelessly to create a product that is visually very intuitive, like a cell phone screen on a computer. There's no difficulty in making calls at all!

Furthermore, I can use the platform to make international calls without any issues. The difference is that I can also receive calls, which is incredible!

The call history is saved, which is great because I always need to review my calls to improve contact with leads and clients. And I can also build a contact list, and that is awesome since I manage a complex client portfolio! Review collected by and hosted on G2.com.

I haven't really had any problems using the platform yet. Review collected by and hosted on G2.com.

Modern platform with cross-platform clients for all major platforms - Mac, Windows, Linux, iOS and Android. Works like a charm, very stable, fast and develops very active. They are very attentive to their customers, had several calls with product managers with a chance to provide my feedback on using their product.

During usage of CloudTalk never had any troubles, e.g. tool works as expected. Setup was easy. I use it on macOS and Android, all is synced (contacts, calls, etc.) and works fine on both platforms. Calls are very clear, no delays, stable connection both on Wi-Fi and mobile internet.

Also, platform actively develop modern features, e.g. AI agents that help a lot with processing routine operations and requests. Easy to integrate with other solutions due to well documented API. Review collected by and hosted on G2.com.

You have to pay for using it :))) Just kidding, pricing is very affordable! Review collected by and hosted on G2.com.

Honestly, how easy it is to use. The interface is super clean, and I love that I don't have to manually log everything since it syncs perfectly with our CRM Review collected by and hosted on G2.com.

I wish the search tool was a bit faster. Sometimes, when filtering calls to audit my team, it takes a little longer than expected to load the results Review collected by and hosted on G2.com.

I really like how easy it is to use and how quickly you can set up everything. The interface is intuitive, and it helps me manage calls and track performance efficiently. Customer support is also very responsive and helpful. Review collected by and hosted on G2.com.

At times, the call quality can decrease depending on the strength of the internet connection, and there are a few integrations that could use some improvement. Additionally, I would appreciate having more customization options available in the dashboard. Review collected by and hosted on G2.com.

I love the great communication and support from CloutTalk team. They send useful information, ask how the experience is and follow-up quickly on problems and questions. Quite rare to see that.

The app is easy to use and quickly to understand. Also, offers a wide range of functions, i.e. AI summary, recording, number switching, analytics of calls and accounts and more. Review collected by and hosted on G2.com.

I can't say that I found something awful about CloudTalk. Sometimes the app has a bug, where after a call you have a screen and can't do anything. Then I need to go back and can call again. Review collected by and hosted on G2.com.