# CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,749 ## About CloudTalk CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/ ## CloudTalk Pros & Cons **What users like:** - Users find CloudTalk **easy to use** , appreciating its fast, intuitive design and helpful call forwarding features. (358 reviews) - Users appreciate the **reliability** of CloudTalk, noting its strong connection and ease of use across devices. (170 reviews) - Users praise CloudTalk for its **intuitive interface** , ensuring a seamless and stable calling experience. (162 reviews) - Users appreciate the **helpfulness** of CloudTalk, particularly valuing local numbers and advanced features for efficiency. (155 reviews) - Users love the **smart call routing and real-time analytics** in CloudTalk, enhancing efficiency for sales and support teams. (152 reviews) - Call Quality (139 reviews) - Easy Integration (127 reviews) - User Interface (127 reviews) - Call Recording (125 reviews) - Users praise the **excellent customer support** of CloudTalk, highlighting their quick responses and effective cooperation. (124 reviews) **What users dislike:** - Users find the **call issues** frustrating, particularly the absence of a dial tone during certain calls. (176 reviews) - Users experience **connectivity issues** occasionally, leading to interruptions that could benefit from better support and alerts. (81 reviews) - Users often face **call management issues** such as limited mobile features and problems with the Chrome extension. (69 reviews) - Users express dissatisfaction with **missing features** , such as limited reporting and incomplete email coordination. (68 reviews) - Users report **poor connectivity** issues with CloudTalk, affecting reliability and overall user experience. (50 reviews) - Software Bugs (49 reviews) - Dialer Issues (47 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (44 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (42 reviews) - Technical Issues (41 reviews) ## CloudTalk Reviews ### 1. Solid cloud phone system, easy to manage. **Rating:** 4.0/5.0 stars **Reviewed by:** MIGUEL ANGEL P. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2026 **What do you like best about CloudTalk?** Fromt IT admin perspective, what stands out most is how straightforward the user management is. Adding agents, assigning numbers, and setting permissions are all handled in one place without requiring heavy technical knowledge. The integrations are a strong point too. Hubspot syncs call logs automatically, wich saves the team a lot of manual work. Being cloud-based also menas no physical infrastructure to manage and agents can connect from anywhere with minital IT setup. **What do you dislike about CloudTalk?** The reporting section could use some improvement. It’s functional, but it lacks the depth and customization that a larger team really needs. Also, I’ve run into occasional bugs in the dashboard—for example, the user creation flow sometimes glitches, or the history section freezes—which can be frustrating from an admin standpoint. **What problems is CloudTalk solving and how is that benefiting you?** Cloudtalk solves the need for a centralized, cloud-based communication system without requiring complex on-site infrastructure. For IT, that means less hardware to maintain and easier user managment across the organization. It also eliminates the manual work of logging calls by integration directly with CRM tools lik Hubspot- agents and managers get the information they need without extra steps. Overall, it simplifies how the theam communicates internally and whith clients, wich reduces the workload on IT and keeps operations running smoothly. ### 2. Good VoIP for day-to-day. **Rating:** 4.0/5.0 stars **Reviewed by:** CAMILA VALENTINA N. | Salesperson, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about CloudTalk?** Honestly, what makes my life easiest is the Hubspot integration. Our team uses Hubspot, and I love that when a call comes in, the client’s profile automatically pops up on the screen. It’s also really great how easy it is to buy local numbers from other countries for our international campaigns. It’s not perfect, though—sometimes the desktop app freezes a bit and you have to restart it. **What do you dislike about CloudTalk?** I think the biggest day-to-day headache is the app’s stability. Like I mentioned earlier, sometimes it just freezes or suddenly gets a bit clunky for no clear reason. When you’re in peak call hours or have an important client on the line, it’s incredibly frustrating to have to force-quit the app and reopen it just to keep going. And the analytics module could definitely be better. The basic reports are fine. **What problems is CloudTalk solving and how is that benefiting you?** The main problem it solved for us was the mess of having our phone system completely separate from our customer data. We used to waste a ton of time manually dialing numbers and logging every single call. Now, with the click-to-call feature right from our CRM, the whole workflow is just way faster. How does it benefit me directly? Basically, it takes the boring, manual admin worf odd my plate. I hit my daily call quota much faster and with a lot less burnout. Plus, since people are actually answering the phone when they see a local number, it's obviously a lot easier to book meetings or close sales. ### 3. "Seamless, Reliable, and Feature-Rich – A Must-Have Communication Tool!" **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant S. | Team Lead Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about CloudTalk?** CloudTalk has exceeded our expectations in every way! The platform is intuitive, making it easy to onboard our team and integrate with our existing tools. The call quality is crystal clear, and the advanced features—like smart routing and real-time analytics—have significantly improved our workflow. What truly stands out is the exceptional customer support. The team is proactive, quick to respond, and always goes the extra mile to ensure a smooth experience. If you're looking for a reliable and scalable VoIP solution, CloudTalk is the way to go! **What do you dislike about CloudTalk?** Nothing much as downsizing for me. It is a great tool **What problems is CloudTalk solving and how is that benefiting you?** Seamless Remote Communication – With a cloud-based solution, our team can stay connected from anywhere, ensuring smooth operations and customer interactions without being tied to a physical office. High-Quality, Reliable Calls – The crystal-clear call quality and minimal downtime improve client interactions, reducing misunderstandings and enhancing overall professionalism. ### 4. Organized Communication for Efficient Engineering Collaboration with CloudTalk **Rating:** 5.0/5.0 stars **Reviewed by:** VINAY P. | Mechanical Design Engineer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is how it brings structure and clarity to communication, especially when handling multiple interactions in a professional environment. From my experience, where coordination and clear communication are important alongside technical work, having a centralized calling platform helps keep everything organized. Features like call history and call recording are particularly useful, as they allow me to revisit discussions and ensure nothing is missed similar to how we refer back to design notes or documentation in engineering workflows. It also helps in maintaining accountability and clarity when multiple stakeholders are involved. Another aspect I appreciate is its ease of use. The interface is straightforward, and setting up or managing calls doesn’t require much effort. Overall, CloudTalk helps improve communication efficiency while keeping interactions well documented and easy to track. **What do you dislike about CloudTalk?** One area where CloudTalk could improve is in its advanced customization and reporting capabilities. While it handles day-to day calling efficiently, extracting more detailed insights or tailoring reports for specific needs feels somewhat limited. From my experience, when working in environments where tracking and analyzing communication data is important, having deeper reporting options would be beneficial. There are also occasional minor delays or dependency on internet stability, which can impact call consistency at times. Overall, these are not major issues, but enhancing flexibility in reporting and improving performance consistency would make the platform even more effective for professional use. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk primarily solves the challenge of managing communication in a structured and trackable way. In many professional environments, especially when coordinating with multiple stakeholders, conversations can easily become scattered across personal calls, emails, or different platforms, making it difficult to maintain clarity and follow ups. From my experience, CloudTalk brings all call interactions into one centralized system. Features like call logging, recording, and history tracking make it much easier to refer back to previous discussions, which is very helpful when aligning on requirements or clarifying details similar to how we rely on documented data in engineering workflows. It also improves accountability, as every interaction is recorded and can be reviewed if needed. This reduces the chances of miscommunication and ensures that important points are not missed. Additionally, having a clear record of communication helps in better coordination and faster decision-making. Overall, CloudTalk has made communication more organised, transparent, and reliable, which directly improves efficiency and reduces confusion in day to day work. ### 5. Efficient and centralized business communication **Rating:** 5.0/5.0 stars **Reviewed by:** ISABELLA CAMILA R. | Supervisor Interno, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about CloudTalk?** Having the call history, recordings, and metrics on a single platform saves the team time and allows for more efficient tracking of each interaction with customers. **What do you dislike about CloudTalk?** Perhaps it could be integrated so that several users (who make calls) could use a single user account for all to make calls from one number. For example: The entire Customer Service team could use only one username and password simultaneously and call from the number they have assigned, and a type of description could be added for the general user in which the order of the people who have access to this account can be maintained. **What problems is CloudTalk solving and how is that benefiting you?** Allow the team to operate from any device without relying on traditional telephone infrastructure, which reduces costs and improves operational efficiency. Real-time monitoring and access to call history facilitate decision-making and team performance control. ### 6. Solid tool for sales. **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos Andrés R. | Auditor Comercial, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about CloudTalk?** What I value most about Cloudtalk is the ease of tracking calls directly from the CRM (HubSpot). Before, we used to waste time searching for recordings or manually noting what was discussed with each client, and now the entire recording is logged in the client's contact. I also find the call queue feature very useful. When the team is busy, clients don't go unanswered, and this is reflected in the contact rate. In sales, a missed call can be an opportunity that doesn't come back. **What do you dislike about CloudTalk?** Password management in the new dashboard is quite more cumbersome than in the previous panel (https://my.cloudtalk.io/). Before, the process was straightforward and quick, but now there are more intermediate steps and it's not well indicated where to do it. For a sales team where agent turnover is frequent, resetting access should be something agile and uncomplicated. It's a detail that seems minor but in day-to-day operations generates small frictions that accumulate. **What problems is CloudTalk solving and how is that benefiting you?** The main problem it solves is the dispersion of communication. Before, we had calls on one side, emails on another, and the CRM outdated. CloudTalk centralizes all the contact history with each client in one place, which allows me to audit the sales team's work in a much more organized and objective way. ### 7. User-Friendly Interface, Reliable Call Quality, and Helpful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Maria Nathalia R. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is its user-friendly interface and reliable call quality. It’s easy to navigate, even for new team members, and the analytics features are very helpful for tracking performance and monitoring productivity. I also appreciate how smoothly it integrates with other tools we use, which makes our daily workflow more efficient and organized. **What do you dislike about CloudTalk?** There are times when communication with customer support can be a bit challenging, especially when addressing more specific or technical concerns. Occasionally, there can also be minor delays or system lags during peak hours. However, the support team is generally patient and approachable, and they do their best to assist. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us centralize and manage our customer communications more efficiently. Before using it, tracking calls and monitoring performance was more time-consuming. With CloudTalk’s call tracking, analytics, and integrations, we’re able to respond faster, monitor team performance more effectively, and improve overall customer experience. This has helped streamline our operations and increase productivity. ### 8. Easy Setup, Intuitive Interface, and Powerful CRM Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Ntuthuko M. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is how easy it is to get up and running while still having all the features you actually need. The setup was quick, the interface feels intuitive, and the integrations with our CRM make it simple to keep everything in one place. I’ve also found the call routing and automation really helpful for handling volume without adding extra admin work, and the analytics give clear insights into performance. Overall, it feels like a reliable, well-designed platform that just makes day-to-day calling smoother and more efficient. **What do you dislike about CloudTalk?** To be honest, I can’t complain—my experience with Cloudtalk has been great. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk mainly solves the problem of scattered, inefficient communication for me. Before using it, calls, notes, and customer context were spread across different tools, which slowed everything down. Now it’s centralized and easy to track. Smart routing and automation help calls reach the right person faster, which reduces wait times and missed opportunities. The analytics also give me clear visibility into performance, so I can improve how we handle conversations. Overall, it benefits me by saving time, improving responsiveness, and making our entire calling workflow feel much more organized and scalable. ### 9. Affordable, Reliable VoIP for Calls & Texts—CloudTalk Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Setphanie A. | Outpatient Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about CloudTalk?** CloudTalk is one of the best VIOP phone services I have used both professionally and personally. The cost is very affordable for a start-up company. The chatbot handles many of my support questions very efficiently, but when it can't, a real agent has always been able to provide what I need. We use this system solely for our customer outreach and scheduling both the phone and text message features. I love Cloudtalk and would recommend it to any business. **What do you dislike about CloudTalk?** The initial set-up was a bit cumbersome. I think the instructional aids need to be written more clearly, but the chatbot and live support were able to help me navigate things when I got stuck. **What problems is CloudTalk solving and how is that benefiting you?** Cloudtalk allows us to have a one system stop for phone and text. We can assign local numbers that our clients recognize with ease. That's a huge deal in today's society of spam calling. ### 10. Powerful, intuitive calling platform that significantly improved our pickup rates **Rating:** 4.0/5.0 stars **Reviewed by:** Miquel Espinosa B. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** CloudTalk is intuitive and easy to use, and the interface makes day-to-day operations very efficient. Attractive features like the power dialer caught our attention - and have significantly improved our team’s productivity by reducing manual work and allowing us to reach more contacts in less time. The analytics and reporting dashboards are especially useful, as they give us clear visibility into pickup rates, agent performance, and overall activity, which helps us identify areas for improvement and optimize our outreach strategy. Since switching to CloudTalk, we’ve seen a significant increase in our pickup rates, as well as a smoother and more reliable calling workflow. The call tagging and note features make it easy to track conversations and maintain context across the team, which has improved collaboration and follow-ups. One unexpected benefit has been how easy it is to monitor performance and make quick adjustments using the real-time analytics. This has made it much easier to iterate on our calling approach and continuously improve results. **What do you dislike about CloudTalk?** One limitation we’ve encountered is the inability to mute incoming calls while an agent is already on an active call. Currently, when a second call comes in, agents are forced to reject it rather than mute or temporarily silence the notification. This can disrupt their workflow and creates additional manual work, as they need to remember to call the contact back afterward instead of handling it seamlessly within the platform. This has an impact on efficiency, particularly for high-volume teams, as it increases the risk of missed connections and adds friction to the calling process. It would be extremely helpful to have the option to mute incoming calls or automatically place them in a temporary holding state while the agent finishes their current conversation. Adding features such as incoming call muting, smarter call waiting management, or the ability to automatically queue or defer incoming calls for busy agents would significantly improve the user experience and help teams manage multiple conversations more efficiently. **What problems is CloudTalk solving and how is that benefiting you?** Before implementing CloudTalk, we struggled to efficiently reach prospects and manage our calling workflows in a structured and scalable way. Our team had limited visibility into performance, and it was difficult to track pickup rates, monitor activity, and ensure consistent follow-ups. This made it harder to optimize our outreach and improve overall efficiency. Since switching to CloudTalk, we’ve been able to reach prospects much more reliably through their mobile calling capabilities, which has led to a significant increase in our pickup rates. The Power Dialer and automation features have reduced manual work for our agents, allowing them to focus more on conversations rather than administrative tasks. As a result, we’ve been able to increase call volume and overall productivity without needing to expand the team. Additionally, we were able to integrate AI-powered third-party tools such as n8n with CloudTalk, which has taken its capabilities to the next level. This allows us to automate workflows, enrich data, and streamline processes across our stack, making our operations more efficient, scalable, and adaptable to our needs. ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 3 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote ## CloudTalk Pricing - **Lite**: $19.00 Perfect plan to get started with CloudTalk - **Essential**: $29.00 Great for growing companies that need to integrate with 3rd parties - **Expert**: $49.00 Full fledged package to rock'n'roll - **Custom**: Starting at $59.00 Contact us for tailor-made offer [View full pricing details](https://www.g2.com/products/cloudtalk/pricing) ## CloudTalk Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Airtable](https://www.g2.com/products/airtable/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - 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Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,345 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,443 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,425 reviews)