CloudTalk Reviews & Product Details

It’s working great for all our team.

• Contact rates have improved

• Audio is clearer

• Calls aren’t dropping

• Everything is being correctly recorded in HubSpot.

I can see all interactions from my team easily in the dashboard Review collected by and hosted on G2.com.

The only point to work on:

• A survey pops up after each call — if possible, it’d be ideal to disable it, as we need to move quickly between interactions. Review collected by and hosted on G2.com.

What I appreciate most is that its uptime is nearly 100 percent—it almost never goes down. Additionally, the ability to make international calls is a feature that used to be quite rare. Review collected by and hosted on G2.com.

The power dialing feature isn't well optimized. It seems to require pulling data from the CRM and other sources, but all I want is a simple way to import a list of numbers and have it auto-dial them for me. Review collected by and hosted on G2.com.

As customer support agent, The best part of CloudTalk is how seamlessly it fits into our workflow. The ability to see caller history before picking up, easily transfer calls, and access recordings helps me resolve issues quickly. Its integration with our CRM also saves a lot of time and effort by reducing manual tasks. The interface is clean and easy to navigate, even during high call volumes. Review collected by and hosted on G2.com.

i would say just mobile app could be little bit more responsive Review collected by and hosted on G2.com.

The best part is the AI features which let me check the highlights of the call.

It is really easy to make calls to a number of countries.

We use it a lot, I do support calls so like our operations are very dependent on this. Review collected by and hosted on G2.com.

The tone that the AI suggests can be wrong sometimes.

When listening to someone's call, there should be a option for talking to either side. Review collected by and hosted on G2.com.

I like that CloudTalk is straightforward and quick to use. The setup is simple, and calls connect fast without unnecessary steps. It’s reliable for everyday communication and makes managing calls much easier. Review collected by and hosted on G2.com.

The Google add-on doesn’t perform well — it disconnects often and sometimes fails to sync for calls. This makes it a bit frustrating when trying to work smoothly between tools. It would be great to see more stable integrations in future updates. Review collected by and hosted on G2.com.

I’ve been using CloudTalk with Yanolja Cloud Solution, and it has completely elevated the way our team manages communication. One of the standout features is the clear call quality; every conversation feels reliable, professional, and seamless even when speaking with clients across borders. The intuitive interface makes it easy for anyone on our team to adapt quickly, and the integration with our CRM saves so much time, letting us organize contacts, track call history, and improve follow-up instantly. Review collected by and hosted on G2.com.

It would be nice to have an easy call transfer feature and an in-built Video Conference. Review collected by and hosted on G2.com.

The interface is fast and easy to navigate. The service is reliable, and every call connects smoothly—people on the other end always hear me without interference.It now has integrated text messaging. Review collected by and hosted on G2.com.

I’d like to not only receive text messages but also send them at no extra cost. Ideally, they should be included in the plan. Review collected by and hosted on G2.com.

The simple layout makes it easy to use while I work as an agent. It’s enjoyable and straightforward, with no distractions, and I really appreciate the customer support. However, I would like to see an option in the text where you can get the... Review collected by and hosted on G2.com.

None as if yet. I have not found any problems yet. I hope not find any Review collected by and hosted on G2.com.

-I have used several other systems for making calls and always had connection problems. I have been using Cloudtalk for 3 months now and have to say that it runs much more smoothly. Although there are still occasional connection problems, everything runs much more smoothly than with the other systems I have used. Perhaps you could work on the call quality again.

-The handling and interface are easy to use and self-explanatory. Review collected by and hosted on G2.com.

-Every now and then there are connection problems so that the person I call cannot hear me. It would help me if you could improve this.

-Sometimes the program crashes when loading the caller list. Review collected by and hosted on G2.com.

The call quality is very good with excellent features like call routing and call recording, and it's also very helpful to review and analyze the sales and support team. Review collected by and hosted on G2.com.

Cloud Talk is a good tool overall, but sometimes when we connect a call with a person it doesn't give any sound and we are not able to know if the call connected or not and suddenly we hear the voice of the person without any ring. Review collected by and hosted on G2.com.