--- title: CloudTalk Reviews meta_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1847 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1847 scale: '5' date_modified: '2026-07-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,847 ## About CloudTalk CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 ## CloudTalk Pros & Cons **What users like:** - Users love the **ease of use** in CloudTalk, benefiting from its intuitive design and fast functionalities. (358 reviews) - Users appreciate the **intuitive design** of CloudTalk, enhancing their user experience and call connectivity. (162 reviews) - Users highlight the **reliability** of CloudTalk, noting clear calls and responsive customer support for seamless communication. (160 reviews) - Users appreciate the **ease of use and affordability** of CloudTalk, enhancing team efficiency with advanced features. (155 reviews) - Users appreciate the **easy-to-use calling features** of CloudTalk, enhancing efficiency and call quality. (142 reviews) - Call Quality (129 reviews) - Easy Integration (127 reviews) - User Interface (127 reviews) - Easy Integrations (119 reviews) - Features (114 reviews) **What users dislike:** - Users experience **call issues** with CloudTalk, including unstable connections and inconvenient access to call recordings. (159 reviews) - Users often face **connection issues** with CloudTalk, leading to occasional disruptions and inconsistent performance across different countries. (77 reviews) - Users experience **call handling limitations** , especially with mobile app constraints and issues with the Chrome extension. (69 reviews) - Users find the **missing features** in CloudTalk frustrating, particularly around email coordination and reporting capabilities. (68 reviews) - Users experience **poor connectivity** with CloudTalk, causing frustrations during calls and inconsistent access across devices. (50 reviews) - Dialer Issues (47 reviews) - Software Bugs (43 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (40 reviews) - Slow Loading (39 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (38 reviews) ## CloudTalk Reviews ### 1. Great tool for analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** I like the analytics aspect of it. Reviewing calls, listening to the recordings and being able to provide metrics for the whole team **What do you dislike about CloudTalk?** Sometimes it get's stuck, the AI is still not the best and it involves a lot of problem when using the app on my phone **What problems is CloudTalk solving and how is that benefiting you?** Being able to provide better feedback for the team with evidence. The group reports are helpful as well. Basically, the planning and control of the SDR phase of our business ### 2. Best calling experience for large call volume teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** CloudTalk has become an integral part of our daily operations, especially because we handle a high volume of customer service and support calls. The platform is extremely reliable—we rarely experience call drops or latency issues. The call quality is consistently excellent, even during peak hours. One of the most beneficial features is the Analytics Dashboard, which provides detailed insights into call duration, agent performance, and customer engagement metrics. The AI-powered notes and transcriptions are surprisingly accurate and save our agents a lot of time on manual note-taking. The system is intuitive and easy to use, requiring little to no training for new users. It's designed to function much like a mobile phone dialer, so adoption was very smooth. We also had a great experience with CloudTalk’s support team—they were responsive and knowledgeable whenever we had questions or needed assistance. The setup process was seamless, and the platform integrated easily with our CRM and ticketing tools (like HubSpot and Zendesk). **What do you dislike about CloudTalk?** While our experience has been largely positive, we did encounter occasional issues with the call monitoring feature. In a few cases, our supervisors were unable to listen in on live calls made by our agents, which affected our QA checks. We flagged the issue to support, and while they were prompt in responding, it did take some time to fully resolve. Additionally, the mobile app could be a bit more responsive and faster when switching between tabs or call histories. It’s usable, but there’s room for performance optimization. **What problems is CloudTalk solving and how is that benefiting you?** Our business requires us to make and receive hundreds of calls daily across multiple time zones. CloudTalk helps us manage high call volumes efficiently with features like call queues, routing, IVR, and team-based assignments. What truly sets it apart is the combination of real-time analytics, call recordings, sentiment analysis, and AI-generated summaries—all of which allow us to track performance, improve training, and ensure call quality. It’s also reduced our reliance on manual processes. For instance, instead of agents writing down notes, the automated call summaries and AI tags ensure everything is documented without delay. This makes post-call reporting and follow-ups faster and more reliable. Overall, it has streamlined our entire calling process, making our customer support more efficient and data-driven. ### 3. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Eric . | Customer Onboarding and Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** It is extremely user-friendly, and the call quality is consistently reliable. One of the features I appreciate most is the ability to listen to my call recordings, which helps me identify areas for improvement. I also find the Analytics dashboard particularly valuable; it consolidates key metrics like average handling time, total calls made, and average talk time all in one place. Additionally, the AI-generated call notes have been a great tool for tracking performance and understanding where I stand, making it easier to grow and improve. **What do you dislike about CloudTalk?** -Changing status from "Online" to "Idle" sometimes requires multiple attempts, which can be a bit inconvenient. -I appreciate the AI notes feature, but I’ve noticed that in some calls, even with a full recording, the notes don’t generate. -The call transcription isn’t always accurate, as certain parts of the conversation are missing or misrepresented. -Sentiment analysis can sometimes be off: for example, calls that were completely positive are occasionally marked as neutral or negative. -I believe improving these aspects would make an already great tool even more effective. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk allows us to make and receive calls internationally without relying on traditional cellular systems, which is a major advantage for remote or globally distributed teams. It provides detailed reporting and numerous features that help streamline our calling operations. Personally, I find the analytics feature especially beneficial; it helps me track day-to-day performance metrics such as call volume, handling time, and other key indicators. This visibility supports continuous improvement and better time management. ### 4. The Ultimate VoIP Platform: Efficient, Reliable, and AI-Enhanced with CloudTalk **Rating:** 5.0/5.0 stars **Reviewed by:** Ray . | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** Having used multiple VoIP dialers before, I can confidently say CloudTalk is a game changer for business communications. Its reliability is unmatched—it works flawlessly every time, providing peace of mind that calls will always go through without interruption. The standout integration with Pipedrive is particularly impressive, automatically logging calls and leveraging powerful AI tools to create transcriptions and concise call summaries. This automation not only streamlines our workflow but also ensures no essential details slip through the cracks during follow-ups. CloudTalk also excels in analytics and reporting, offering intuitive dashboards and in-depth insights that help drive smarter business decisions. The platform’s smart call routing, efficient workflow automation, and global reach make adapting to evolving needs effortless, whether you’re a startup or an enterprise with an international presence. CloudTalk’s user-friendly interface, crystal-clear call quality, and rapid connection speeds all contribute to superior customer interactions. Its flexible, affordable pricing provides real value, making advanced telephony accessible to organizations of any size. Highlights: Dependable, uninterrupted calling—works 100% of the time Seamless and deep integration with Pipedrive and other business tools AI-driven call transcription and automated summaries save valuable time Advanced analytics and easy-to-use reporting features Intuitive setup with a global communications network If you want a communications platform that features robust integrations, AI-powered automation, and unwavering reliability, CloudTalk is the clear choice for elevating your business communications and maximizing productivity. **What do you dislike about CloudTalk?** ................................................. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is a reliable, user-friendly VoIP platform with seamless Pipedrive integration, AI-powered call transcription and summaries, advanced analytics, and global coverage—perfect for boosting business communication and productivity. ### 5. Easy to set up and use, with a very user-friendly dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** I highlight the ease of use and configuration. Additionally, the dashboard is very user-friendly and is quickly understood. **What do you dislike about CloudTalk?** Sometimes, the quality of the calls can be affected. **What problems is CloudTalk solving and how is that benefiting you?** The integrations are excellent, and that is precisely why we decided to hire them as a service. ### 6. A Handy Mobile Dialer That Makes Business Calls Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Having it as a mobile phone dialer helps a lot with business calls, and it’s useful for receiving calls as well. **What do you dislike about CloudTalk?** Sometimes calls don’t connect when I answer on my iPhone, especially when they come through as a normal phone call. **What problems is CloudTalk solving and how is that benefiting you?** Flexibility ### 7. Painless VoIP with Strong Built-In Features That Simplify CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel W. | BDR, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** It's a painless process of Voip that has strong features of built in application and tagging features that simplifies crm work in one tool. **What do you dislike about CloudTalk?** I would say sometimes the call quality/latency can be shaky, but that could be because of wifi. **What problems is CloudTalk solving and how is that benefiting you?** Need for recorded calls with local numbers. ### 8. Easy Setup, Smooth Calling, and Helpful AI Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about CloudTalk?** How easy is to set up and to connect and call. Also I like that it records and give AI insights. **What do you dislike about CloudTalk?** That sometimes it doesn't register my calls on the CRM I use (pipedrive) and I have to review the log to see if I have or not called that client already **What problems is CloudTalk solving and how is that benefiting you?** We opened a ticket for that issue of not registering the calls on the CRM (pipedrive), it will be great to have it fixed so our operation isn't affected :) ### 9. Easy to use and with powerful AI to analyze calls **Rating:** 4.0/5.0 stars **Reviewed by:** Borja R. | Coordinador en Networking Comercial, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about CloudTalk?** Ease of use and integration of AI in call analysis. **What do you dislike about CloudTalk?** That you cannot have the same number assigned for calls and WhatsApp **What problems is CloudTalk solving and how is that benefiting you?** We have the entire call center flow centralized and enhanced by the use of AI. ### 10. Great App, But Overall Experience Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Ismail Z. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** This is an amazing app. I highly recommend it. **What do you dislike about CloudTalk?** ertain important features are locked behind higher-priced plans, which can make the tool more expensive than expected. **What problems is CloudTalk solving and how is that benefiting you?** Making it easy to handle and track inbound and outbound calls in one place ### 11. User-Friendly and Reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael G. | Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** The platform is user-friendly and intuitive. The call connections are consistently stable, and I haven't experienced any difficulties reaching clients over the past four months. Very good experience overall. **What do you dislike about CloudTalk?** Occasionally, the Chrome extension fails to function properly. When I need to reconnect with a client, I’m unable to do it directly from the completed call page. I have to manually search for the contact or browse the call history to initiate the call again. **What problems is CloudTalk solving and how is that benefiting you?** Our work requires global client outreach and ensuring that calls appear to originate from the client's own country is crucial for avoiding spam filters and building trust. ### 12. Easy to Use with Great Support That Stays on Top of Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Matt S. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about CloudTalk?** Easy to use, and support is great. We have had the odd call drop, but the support team are all over it. **What do you dislike about CloudTalk?** Odd call is dropping but mightbe our network issue **What problems is CloudTalk solving and how is that benefiting you?** Easy to call multiple countires ### 13. Simple, Straightforward Interface That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Selim B. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about CloudTalk?** I mean they have really simple interface that works, it's not complicated or something. **What do you dislike about CloudTalk?** There is not anything particular that I don't like. **What problems is CloudTalk solving and how is that benefiting you?** I can make cold calling sales and receive calls from clients that I get from Facebook ads ### 14. Super User-Friendly, Fast, and a Great Layout **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about CloudTalk?** Super user friendly and fast to use, really like the layout! **What do you dislike about CloudTalk?** I dont like its not really colorful but its professional. **What problems is CloudTalk solving and how is that benefiting you?** the transfer and conference buttons are now working so that makes the workflow faster ### 15. Streamlined my sales calls with excellent call quality and CRM Hub spot integration. **Rating:** 4.0/5.0 stars **Reviewed by:** Hamza L. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** CloudTalk makes my daily calling process smooth and efficient. The call quality is crystal clear, the interface is user-friendly, and the integration with my CRM helps me keep everything organized without switching tools. I also like the analytics dashboard, which gives me great insights into my performance. **What do you dislike about CloudTalk?** Occasionally, the desktop app can be a bit slow to launch, and there have been rare instances where calls didn't sync instantly with the CRM. However, these are minor issues compared to the overall value it provides. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has helped me overcome the inefficiencies of manual dialing and tracking sales calls. It solves the problem of scattered call data by syncing everything with my CRM, allowing me to focus more on selling rather than admin work. The analytics and call recordings also help me evaluate my conversations and improve my pitch, which has boosted my productivity and conversion rate. ### 16. AI Call Insights and Notes That Really Deliver **Rating:** 4.5/5.0 stars **Reviewed by:** Heriberto S. | Account executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** The AI insights about how the call went and their notes **What do you dislike about CloudTalk?** That sometimes I cannot make calls and I have to contact my Account manager plus switching between phones seems to be buggy **What problems is CloudTalk solving and how is that benefiting you?** The fact that I need to get in touch with my clients ### 17. Easy to Add Multiple Numbers to Your Profile **Rating:** 4.5/5.0 stars **Reviewed by:** Chris K. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about CloudTalk?** You can add different numbers to your profile. **What do you dislike about CloudTalk?** I havent come across anything I dont like so far. **What problems is CloudTalk solving and how is that benefiting you?** Its helping me get in touch with more customers Worldwide as I can put in local numbers, so it doesnt come up as a scam caller ### 18. Tagging and HubSpot Integration That Streamlines Calling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** I like the tagging features and integration with Hubspot **What do you dislike about CloudTalk?** Sometimes it takes long to dial out and sometimes I need to manually input country code **What problems is CloudTalk solving and how is that benefiting you?** Data and trackability has been improved as well as differentiation between calls ### 19. Flexible Outbound Caller ID by Location **Rating:** 4.0/5.0 stars **Reviewed by:** Rob b. | Client Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** You can change the outbound number you are calling from dependant on the geographical location **What do you dislike about CloudTalk?** Sometimes doesn’t ring through on first attempt **What problems is CloudTalk solving and how is that benefiting you?** Allows me to call any contacts not using my work phone and links with Hubspot ### 20. Easy to Use with Helpful AI Tools and Seamless HubSpot Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about CloudTalk?** It’s easy to use, and the AI tools are helpful too. The integration with HubSpot is seamless. **What do you dislike about CloudTalk?** Setting it up was a bit of a hassle at first. We ran into some integration issues in the beginning, which made the initial setup more troublesome than expected. **What problems is CloudTalk solving and how is that benefiting you?** We didn’t have access to local phone numbers, so we relied solely on mobile numbers. CloudTalk gave us the tools to increase our professionalism, and it’s now easier to reach out to clients and prospects. ### 21. Great Call Quality and Reliable Customer Connections **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** The possibility to call our customers with a good quality of calls and great connection. **What do you dislike about CloudTalk?** Sometimes the reporting online agents' time is glitching, but it's not super important **What problems is CloudTalk solving and how is that benefiting you?** Best support team, Brendan Collins - very professional ### 22. Awesome Automatic Country Code Matcher That Boosted My Pickup Rates **Rating:** 4.5/5.0 stars **Reviewed by:** Prince Z. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** The automatic country code matcher is awesome, it’s helped increase my pickup rates! **What do you dislike about CloudTalk?** In some countries, it doesn’t work when I try to call them. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has helped improve our pickup rates, making it easier for us to book appointments for our program. ### 23. The Best PBX Integration for Pipedrive **Rating:** 5.0/5.0 stars **Reviewed by:** Krzysztof S. | Pace Captain of the Freelance Community, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** The best PBX integration with Pipedrive. **What do you dislike about CloudTalk?** As an administrator, I cannot view all the details regarding my employees' status history. **What problems is CloudTalk solving and how is that benefiting you?** It reduces the time callers spend between tasks; they don't have to log activities or write notes; everything happens automatically. Strong work optimization. ### 24. Easy to Manage Two Numbers **Rating:** 4.0/5.0 stars **Reviewed by:** Lukas T. | sales, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about CloudTalk?** The platform is easy to understand and that I have two numbers to call a customer. **What do you dislike about CloudTalk?** Sometimes the customer complain about bad connection. **What problems is CloudTalk solving and how is that benefiting you?** We have a contact person who helps when there is a issue. ### 25. The all in one app. **Rating:** 5.0/5.0 stars **Reviewed by:** Victor . | Technical Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** As a technical support agent at Yanolja Cloud Solution, what I appreciate most about CloudTalk is its intuitive interface and seamless integration capabilities. It allows me to manage customer interactions efficiently across multiple platforms, which is critical in a fast-paced support environment. The real-time call monitoring, call tagging, and analytics tools also help us maintain high service standards while improving internal workflows. Overall, CloudTalk enhances our ability to deliver prompt, reliable support to our clients, aligning well with Yanolja’s focus on innovation and customer satisfaction. **What do you dislike about CloudTalk?** Mobile app can be bit more reponsive , Thats only thing i would suggest to improve **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us streamline customer communication by centralizing calls and support tools in one platform. As a tech support agent at Yanolja Cloud Solution, this improves response time, reduces manual work, and helps deliver faster, more efficient service to our clients. ### 26. Very Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea R. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about CloudTalk?** It's very easy to use, nowhere to get lost and it has the AI feature which I love **What do you dislike about CloudTalk?** It answers automatically my calls instead of letting me pick up **What problems is CloudTalk solving and how is that benefiting you?** It doesn't register calls through my CRM ### 27. Easy to Use with Built-In AI and Seamless CRM Connection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Easy to use, AI tool included, connected to CRM **What do you dislike about CloudTalk?** nothing really, it´s a very good tool easy to use **What problems is CloudTalk solving and how is that benefiting you?** no need to have a company phone, easy integration with CRM and great transcipt tool incorporated ### 28. Flexible Call Flow Design with Lots of Possibilities **Rating:** 4.0/5.0 stars **Reviewed by:** Philipp J. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** I particulalry like the numerous possibilities to design callflows and consecutive actions. **What do you dislike about CloudTalk?** In my opinion the ui would deserve a refresh. It looks a bit dated. **What problems is CloudTalk solving and how is that benefiting you?** Routing calls through the organisation andtranscribing calls in order to reduce overhead with regards to documentation. ### 29. Efficient Client List Dialing, but Setup Can Be Time-Consuming for Large Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about CloudTalk?** Dialer able to call a list of clients and rotate numbers **What do you dislike about CloudTalk?** Configuration of app was a bit long - would take a while with a big team **What problems is CloudTalk solving and how is that benefiting you?** Ability to call internationally ### 30. Useful for international calls, but the connection sometimes fails **Rating:** 3.5/5.0 stars **Reviewed by:** Mariana "Nani" M. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** I like being able to call other countries and have the service use a local number from that country. **What do you dislike about CloudTalk?** Many times the connection is not good; people hear us poorly or with delay. **What problems is CloudTalk solving and how is that benefiting you?** Prospect in other countries and get clients there. ### 31. Good enough for most **Rating:** 3.0/5.0 stars **Reviewed by:** Redas Z. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about CloudTalk?** has API controls, great sales team, responsive account manager. Tool is easy to manage and works well for small companies. AI Features and CRM integration are working well and are easy to set/configure. simple and intuitive user interface. very strict requirement to maintain e.164 format all over **What do you dislike about CloudTalk?** I found my self too many times wanting simpler controls when copying configuration from user to user or applying a change to multiple users. Would be great to have a 'table approach' click-to-call add-in could be improved. **What problems is CloudTalk solving and how is that benefiting you?** calls transcription and summaries added to CRM contacts. Works wonderfully. call quality and mobile app. ### 32. Simple to Use with Great Analytics and Broad Country Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** pretty simple to use, nice analitics, many countried supported **What do you dislike about CloudTalk?** info about why call was delcined, what issue with the number **What problems is CloudTalk solving and how is that benefiting you?** my manager reviewing all issues for me,, that ok ### 33. Fast, Efficient Support That Keeps Us Moving **Rating:** 5.0/5.0 stars **Reviewed by:** Malachi G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** Speed of use and efficiency of customer support. **What do you dislike about CloudTalk?** Sometimes the Speaker function on the phone doesn't work. **What problems is CloudTalk solving and how is that benefiting you?** Helps us reach out to old prospects that were interested in our services in the past so we can reactivate them. ### 34. Easy of use **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew O. | TMS Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** CloudTalk has been an amazing tool for our team. The service is stable, call quality is crystal clear, and the interface is intuitive and user-friendly. Setup was quick and hassle-free, allowing us to get started right away. The extra features like call history and integrations with other systems make the experience even better. Highly recommended for any team looking for a professional calling system from the computer! **What do you dislike about CloudTalk?** So far, we haven’t encountered a single negative issue with this app. Everything works smoothly, and everyone on our team is happy with how reliable and efficient it is. It's rare to find a service that performs this well across the board. **What problems is CloudTalk solving and how is that benefiting you?** It has also helped us communicate faster and more efficiently. Having everything accessible from our computers makes internal and external communication much smoother, saving us time and improving productivity. ### 35. So Easy to Use—Truly Plug-and-Play **Rating:** 5.0/5.0 stars **Reviewed by:** Kia W. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** So easy to use! Always have a good line and very plug and play friendly **What do you dislike about CloudTalk?** None! Its super easy and the best ive used **What problems is CloudTalk solving and how is that benefiting you?** It is so quick and streamlined. Especially with the app ### 36. Easy to Use with Multiple Numbers Across Locations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** ease of use, can have multiple numbers, different locations **What do you dislike about CloudTalk?** sometimes it won't call certain numbers and i have to redial **What problems is CloudTalk solving and how is that benefiting you?** means that i can make and receive sales calls ### 37. Good quality voip system **Rating:** 5.0/5.0 stars **Reviewed by:** Velit T. | Media Manager / Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about CloudTalk?** I really like the new AI features, the sound quality, and the call recording functionality. **What do you dislike about CloudTalk?** The AI sales agent is a great feature if they invest in it. **What problems is CloudTalk solving and how is that benefiting you?** recording calls of my team allow me to follow up on the quality of service we are providing and improve my tem ### 38. Voice Recording and AI Call Summaries That Deliver | Mobile App has more potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about CloudTalk?** Voice Recording and AI summaries of calls **What do you dislike about CloudTalk?** No symbol for callbacks. My mobile app does not properly display calls **What problems is CloudTalk solving and how is that benefiting you?** I can talk to people, I get two differnt numbers, takes time of me in making notes ### 39. Easy to Use with an Interface I Really Like **Rating:** 4.0/5.0 stars **Reviewed by:** luke T. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about CloudTalk?** It is easy to handle and I really like the interface. **What do you dislike about CloudTalk?** Sometimes the connection is bad and the loadings **What problems is CloudTalk solving and how is that benefiting you?** I can use two numbers to call a customer ### 40. Great AI calling capabilities and virtually limitless - but you do need to invest in setting it up **Rating:** 5.0/5.0 stars **Reviewed by:** Ettore Z. | Senior Product Manager - Growth, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** Their AI agents are not only fantastic out of the box but very easy to customize to fit to your needs with custom fields and a very flexible API. It is very well integrated out of the box with many tools, including Zapier - which makes the opportunities virtually endless. **What do you dislike about CloudTalk?** The user interface of the setup experience can be a little bit challenging still but I know they are working on it. It's still worth the effort in my opinion, but indeed there is so much that you can do with it that it can be challenging to set it up correctly, and it does require a lot of tweaks and improvements as you use it. **What problems is CloudTalk solving and how is that benefiting you?** Automated phone calls using AI, and reporting back on their results and conversations. ### 41. Fast, Intuitive Calling with Handy Features - Minor UI Quirks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about CloudTalk?** It’s fast and intuitive. Seeing the local time before calling saved me lots of times. I can switch numbers in a second, which is great for different markets. Forwarding calls to teammates is very helpful. The click-to-call from websites or emails is super handy, one click and you’re dialing. I also enjoy the clean interface, I know it is subjective but stilli **What do you dislike about CloudTalk?** I really can't teach myself to like the aftercall status selection, with emojis, like "Bored" or "Happy" I also sometimes don't like when the CloudTalk widget start in another tab, not related to the one I need Connection for separate countries is sometimes not ideal but that's a two-way street so can't blame CloudTalk 100% **What problems is CloudTalk solving and how is that benefiting you?** I use it primarily to get in touch with prospects ### 42. Great for Outbound Calling—Love the Call Playback Feature **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about CloudTalk?** I use it for outbound calling to leads, i can listen back my calls and i like that very much. also as a women who is not very skilled in tech, its very easy to use **What do you dislike about CloudTalk?** havent found anything yet to be honest. it quite easy to use. **What problems is CloudTalk solving and how is that benefiting you?** especially training wise and listening back to calls its been helpful. the feedback loop is near instant so i can learn quicker ### 43. Mobile Numbers That Are Really Useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about CloudTalk?** that you offer mobile numbers, that is really useful **What do you dislike about CloudTalk?** that i cannot mute incoming calls - this should be a basic feature **What problems is CloudTalk solving and how is that benefiting you?** I need to do a lot of calls every day, Cloudtalk integrates seamlessly ### 44. Call Transcription and AI Reports I Really Like **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas E. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about CloudTalk?** I really like the call transcribition and AI report **What do you dislike about CloudTalk?** Callbacks are not properly displayed. Would be nicer to see a missed call immediately **What problems is CloudTalk solving and how is that benefiting you?** We jsut needed a VoIP Tool. And Cloudtalk helped a lot ### 45. Emotion Tracking and Clear Call Summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha L. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about CloudTalk?** It can track emotions, it give you a brief of the call **What do you dislike about CloudTalk?** not at all, I really like Cloud Talk i think its a great tool **What problems is CloudTalk solving and how is that benefiting you?** change numbers between countries ### 46. Great Value Pricing Without Overusing Credits **Rating:** 4.0/5.0 stars **Reviewed by:** Abd El Hadi D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** I like the price, and I also appreciate that they don’t overuse credits. **What do you dislike about CloudTalk?** The Wi‑Fi quality and the metrics interface. **What problems is CloudTalk solving and how is that benefiting you?** reaching out to prospects and leads ### 47. Tracks Activity Well with Helpful Local Numbers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** It tracks my activity well and provides local numbers. **What do you dislike about CloudTalk?** Could be more straightforward and easier to use **What problems is CloudTalk solving and how is that benefiting you?** Helps structure and organize my outbound calls ### 48. Easy-to-Use Software That Makes Work and Texting a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Roy A. | Data Science, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** Good software and ease of use for work and text **What do you dislike about CloudTalk?** Not enough custom options. Would like if I can tag specific texts **What problems is CloudTalk solving and how is that benefiting you?** Phone calls all day long baby that’s the game ### 49. Clear Audio, Reliable Calls, and Seamless HubSpot Integration. **Rating:** 4.5/5.0 stars **Reviewed by:** Marianella R. | Supervisor of sdr team, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about CloudTalk?** It’s working great for all our team. • Contact rates have improved • Audio is clearer • Calls aren’t dropping • Everything is being correctly recorded in HubSpot. I can see all interactions from my team easily in the dashboard **What do you dislike about CloudTalk?** The only point to work on: • A survey pops up after each call — if possible, it’d be ideal to disable it, as we need to move quickly between interactions. **What problems is CloudTalk solving and how is that benefiting you?** Contact rates have improved • Audio is clearer • Calls aren’t dropping ### 50. Reliable Uptime and Rare International Calling Make It Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Dexter B. | SALES REP, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** What I appreciate most is that its uptime is nearly 100 percent—it almost never goes down. Additionally, the ability to make international calls is a feature that used to be quite rare. **What do you dislike about CloudTalk?** The power dialing feature isn't well optimized. It seems to require pulling data from the CRM and other sources, but all I want is a simple way to import a list of numbers and have it auto-dial them for me. **What problems is CloudTalk solving and how is that benefiting you?** Uptime and international calling as an sdr i need to make tons of international calls ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+12%3A23%3A48+-0500&secure%5Bsession_id%5D=ea37a10d-d4b1-440c-b031-2be5ffeaff9f&secure%5Btoken%5D=b44308dc520acb2837487153f0c1609a458c659b167f66f2d2855b2158e53baf&format=llm_user) ## CloudTalk Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Attention](https://www.g2.com/products/attention/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - 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[Workable](https://www.g2.com/products/workable/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) ## CloudTalk Features **Dialing Options** - Preview Dialing - Progressive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,441 reviews)