--- title: CloudTalk Reviews meta_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1847 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1847 scale: '5' date_modified: '2026-07-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,847 ## About CloudTalk CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 ## CloudTalk Pros & Cons **What users like:** - Users value the **ease of use** of CloudTalk, enhancing efficiency in making and receiving calls effortlessly. (328 reviews) - Users appreciate the **reliable performance** of CloudTalk, noting its stability and clear call quality across devices. (160 reviews) - Users praise CloudTalk for its **intuitive interface** , making communication management easy and efficient. (155 reviews) - Users find CloudTalk **incredibly helpful** for real-time data tracking and efficient communication across markets. (143 reviews) - Users value the **easy calling features** of CloudTalk, enjoying quick access and excellent call quality. (142 reviews) - Call Quality (129 reviews) - User Interface (120 reviews) - Call Recording (113 reviews) - Easy Integration (113 reviews) - Users praise the **excellent customer support** of CloudTalk, highlighting their quick responses and effective cooperation. (111 reviews) **What users dislike:** - Users face challenges with **call issues** , including recording access and connectivity problems, impacting their experience with CloudTalk. (159 reviews) - Users often experience **connection issues** with CloudTalk, leading to intermittent disruptions in service and functionality. (77 reviews) - Users find the **missing features** of CloudTalk frustrating, especially the lack of essential functions for call centers. (60 reviews) - Users experience **call management issues** , such as sync problems with Pipedrive and Chrome extension failures, affecting efficiency. (57 reviews) - Users often face **poor connectivity** , struggling with international calls and inconsistent app performance requiring frequent refreshes. (48 reviews) - Dialer Issues (43 reviews) - Software Bugs (43 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (40 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (38 reviews) - Slow Loading (38 reviews) ## CloudTalk Reviews ### 1. Very functional interface and high-quality calls **Rating:** 5.0/5.0 stars **Reviewed by:** David R. | Vendedor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about CloudTalk?** The functionality of its interface. Everything gathered in a panel with very useful filters. For now, the coverage and quality of the calls are good. **What do you dislike about CloudTalk?** The connection with the Zoho CRM can be greatly improved. Some "leads" do not merge as they should. **What problems is CloudTalk solving and how is that benefiting you?** I can call with different numbers, listen to conversations, and be very versatile with calls without waiting. ### 2. Reliable, user-friendly tool for everyday support operations **Rating:** 5.0/5.0 stars **Reviewed by:** Nick . | Customer Support & On-boarding Executive, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** As customer support agent, The best part of CloudTalk is how seamlessly it fits into our workflow. The ability to see caller history before picking up, easily transfer calls, and access recordings helps me resolve issues quickly. Its integration with our CRM also saves a lot of time and effort by reducing manual tasks. The interface is clean and easy to navigate, even during high call volumes. **What do you dislike about CloudTalk?** i would say just mobile app could be little bit more responsive **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps solves the issue of missing caller context by showing caller history and notes instantly, which reduces repetition and improves response time. The call recordings and tagging features help in follow-ups and quality checks. Overall, it improves efficiency, reduces manual errors, and allows me to deliver faster and more professional support. ### 3. AI Note Taker Works Great Overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about CloudTalk?** the ai note taker works great but not in the dutch language please fix this **What do you dislike about CloudTalk?** the note taker doesnt work that great with the dutch langauge **What problems is CloudTalk solving and how is that benefiting you?** it works great ### 4. Easy Setup and Effortless to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Alex P. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** Its ease of use. Very easy to set up, start and use. **What do you dislike about CloudTalk?** Not much, maybe slightly more customization in the interface. **What problems is CloudTalk solving and how is that benefiting you?** Calling worldwide. It really helps use call internationally. ### 5. Simple and Efficient, but Integration Needs Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** I like that CloudTalk is straightforward and quick to use. The setup is simple, and calls connect fast without unnecessary steps. It’s reliable for everyday communication and makes managing calls much easier. **What do you dislike about CloudTalk?** The Google add-on doesn’t perform well — it disconnects often and sometimes fails to sync for calls. This makes it a bit frustrating when trying to work smoothly between tools. It would be great to see more stable integrations in future updates. **What problems is CloudTalk solving and how is that benefiting you?** I need to make frequent calls to people in different countries, and CloudTalk makes that process much easier. Calls connect automatically and the sound quality is consistently good. It saves me time and helps me stay in touch with clients without worrying about connection issues or complicated dialing. ### 6. Excellent UX, Clear Call Quality, and Smooth Pipedrive Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** UX, call quality, Pipedrive integration. **What do you dislike about CloudTalk?** nothing specific, if i have a problem, support is quick to respond **What problems is CloudTalk solving and how is that benefiting you?** cold calling international numbers ### 7. Seamless Communication & Exceptional Features — Highly Recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** Sagar M. | Regional Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2025 **What do you like best about CloudTalk?** I’ve been using CloudTalk with Yanolja Cloud Solution, and it has completely elevated the way our team manages communication. One of the standout features is the clear call quality; every conversation feels reliable, professional, and seamless even when speaking with clients across borders. The intuitive interface makes it easy for anyone on our team to adapt quickly, and the integration with our CRM saves so much time, letting us organize contacts, track call history, and improve follow-up instantly. **What do you dislike about CloudTalk?** It would be nice to have an easy call transfer feature and an in-built Video Conference. **What problems is CloudTalk solving and how is that benefiting you?** With integrated call recording and analytics, we’re able to quickly train new team members and review customer conversations for quality. This improves our onboarding process and the support we provide to customers. ### 8. Simple, Easy-to-Use Calling Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** I like that it's simple and easy to use. **What do you dislike about CloudTalk?** The phone calls sometimes seem to get laggy. **What problems is CloudTalk solving and how is that benefiting you?** Not too sure. ### 9. Fast, Reliable Calls with Seamless Interface and Integrated Text Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** harold b. | Freight Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CloudTalk?** The interface is fast and easy to navigate. The service is reliable, and every call connects smoothly—people on the other end always hear me without interference.It now has integrated text messaging. **What do you dislike about CloudTalk?** I’d like to not only receive text messages but also send them at no extra cost. Ideally, they should be included in the plan. **What problems is CloudTalk solving and how is that benefiting you?** I used to have a lot of bad receptions and customer can not contact me, I was missing a lot of calls which translate ini new business. ### 10. Simple, Distraction-Free, and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Muzi a. | Sr. Financial Counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** The simple layout makes it easy to use while I work as an agent. It’s enjoyable and straightforward, with no distractions, and I really appreciate the customer support. However, I would like to see an option in the text where you can get the... **What do you dislike about CloudTalk?** None as if yet. I have not found any problems yet. I hope not find any **What problems is CloudTalk solving and how is that benefiting you?** It's easier to get in touch with clients and receive calls from them. We can also send texts, which is very helpful. ### 11. Finally, a provider with a reasonably good connection. **Rating:** 4.0/5.0 stars **Reviewed by:** Nam L. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about CloudTalk?** -I have used several other systems for making calls and always had connection problems. I have been using Cloudtalk for 3 months now and have to say that it runs much more smoothly. Although there are still occasional connection problems, everything runs much more smoothly than with the other systems I have used. Perhaps you could work on the call quality again. -The handling and interface are easy to use and self-explanatory. **What do you dislike about CloudTalk?** -Every now and then there are connection problems so that the person I call cannot hear me. It would help me if you could improve this. -Sometimes the program crashes when loading the caller list. **What problems is CloudTalk solving and how is that benefiting you?** Quick calls for cold calling. I can make quick calls and dial directly from Pipedrive. ### 12. Easy, Straightforward Call Transfers and Tagging **Rating:** 5.0/5.0 stars **Reviewed by:** Minji K. | Allocation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** Easy and straightforward to use for transferring calls and tagging. **What do you dislike about CloudTalk?** Connection issue seems to happen more often **What problems is CloudTalk solving and how is that benefiting you?** Tracking my team members calls and resolving issues ### 13. Efficient call management with cloudtalk **Rating:** 5.0/5.0 stars **Reviewed by:** Mitesh L. | Customer onbording and support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** The call quality is very good with excellent features like call routing and call recording, and it's also very helpful to review and analyze the sales and support team. **What do you dislike about CloudTalk?** Cloud Talk is a good tool overall, but sometimes when we connect a call with a person it doesn't give any sound and we are not able to know if the call connected or not and suddenly we hear the voice of the person without any ring. **What problems is CloudTalk solving and how is that benefiting you?** When our two support person wants to join a call with client we can simly merge the call and also we can route the call. Simliary for furture reference recording is always availabile so in case in future if we need any refernce we can simply go through it. ### 14. Helped Me Find a Job fast **Rating:** 5.0/5.0 stars **Reviewed by:** Elmis M. | Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** These people help you to find a job pronto **What do you dislike about CloudTalk?** Sometimes it takes a while for people to get of hold of you **What problems is CloudTalk solving and how is that benefiting you?** Job seeking ### 15. Call Recordings Make Reviewing Conversations Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Harry B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** Call recordings to review conversations! **What do you dislike about CloudTalk?** I dislike the fact that you cant re do voicemails **What problems is CloudTalk solving and how is that benefiting you?** The Ai analysis of the calls is really useful ### 16. Simple, Straightforward, and Gets the Job Done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about CloudTalk?** I love how simple and straightforward CloudTalk is. It’s easy to use and gets the job done without any unnecessary complexity. **What do you dislike about CloudTalk?** So far, I haven’t come across any downsides to using CloudTalk. **What problems is CloudTalk solving and how is that benefiting you?** Being able to text clients via SMS has been a real game changer for me, and transferring calls to other departments has been brilliant as well. ### 17. Efficient Call Management Tool for Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Pawan M. | Customer Onboarding and Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about CloudTalk?** What I like best about CloudTalk: User-friendly interface – Easy to navigate and operate. Real-time call monitoring, analytics, and call recording – Enhances team productivity and helps with performance tracking. Customizable call flows and IVRs – Enables a more personalized and efficient customer service experience. **What do you dislike about CloudTalk?** Areas for Improvement in CloudTalk: Call quality fluctuations – Occasional audio delays or drops during peak usage. Reporting limitations – Some reports could offer more customization and export options. Pricing structure – Costs can add up quickly when scaling teams or adding premium features. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us manage remote calls efficiently, improves team productivity and enhances customer service through call recordings, and analytics. It simplifies communication and gives us better visibility into team performance ### 18. Smart Feature-Rich, Needs Improved Mobile Performance **Rating:** 5.0/5.0 stars **Reviewed by:** atick s. **Reviewed Date:** December 26, 2025 **What do you like best about CloudTalk?** I use CloudTalk for automating the 'Grunt Work' and it really helps in eliminating 'Data Silos'. What stands out for me are the 'Smart Dialer' and 'Power Dialer' features, which are essential in my workflow. I also appreciate that the initial setup of CloudTalk was so easy. I would definitely recommend it to others, given it a 10/10 for recommendation. **What do you dislike about CloudTalk?** I find the mobile app's performance lacking, and there are technical stability and connectivity issues. **What problems is CloudTalk solving and how is that benefiting you?** I use CloudTalk for eliminating "Data Silos" and automating the "Grunt Work." ### 19. Friendly, Easy-to-Use App That Automates Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about CloudTalk?** Is friendly, really easy to use very automatic **What do you dislike about CloudTalk?** the app sometimes take a little bit to update the call registry **What problems is CloudTalk solving and how is that benefiting you?** I can call my clients, save their numbers directly on the appso I don't have to use my personal phone agenda, I can use the app directly and call or text my clients very eassy and fast ### 20. Great Desktop App and Features, But HubSpot Integration Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Mikko E. | Customer Success Manager / Team Lead., Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** The best thing in the CloudTalk is that there is a desktop application you can use and it works quite well. You are able to create IVR lists and make recordings. **What do you dislike about CloudTalk?** Integation problems with HubSpot. The basic integration works, but the CloudTalk support team have used several months trying to create an integration that creates a ticket automatically to our system, when phone call being made. **What problems is CloudTalk solving and how is that benefiting you?** Customers call to one number and get the help they need. ### 21. Easy to Use, Smooth Integration, and Dependable Call Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** What I appreciate most about CloudTalk is how easy it is to use and how well it works with the tools we already have. Adding new team members is made easy by the user-friendly interface. **What do you dislike about CloudTalk?** There's really nothing wrong with it, but if I had to pick one issue, it would be that it can take a while to get everything set up and configured to your liking. Furthermore, there is somewhat of a learning curve for some of the more sophisticated features. Nevertheless, once everything is set up, the system runs smoothly and the support staff is always available to help. **What problems is CloudTalk solving and how is that benefiting you?** We now handle customer communications more efficiently thanks to CloudTalk. Prior to its use, managing incoming and outgoing calls through various channels was laborious and ineffective. Everything is now consolidated onto a single user-friendly platform. Our team can respond to customers more quickly and track every interaction with ease thanks to features like call routing, call recording, analytics, and CRM integrations. Our overall call management procedure, customer experience, and productivity have all significantly increased as a result. We can also make better decisions and enhance team performance over time with real-time insights into call data. ### 22. Highly Recommended for International Callings **Rating:** 4.5/5.0 stars **Reviewed by:** Saurabh P. | Enterprise Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about CloudTalk?** The connection rate throughout the region, regardless of the country, is excellent. I highly recommend it. **What do you dislike about CloudTalk?** Occasionally, the voice call experiences some jitter, but I suppose that's typical for most VoIP services. **What problems is CloudTalk solving and how is that benefiting you?** As an outbound rep I need to dial every hotshot in supply chain across APAC, EMEA for prospecting, Cloudtalk is an reliable dialer webapp that our team uses at the mometn ### 23. Excellent Utility with a Smooth, Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek V. | Operations Head - Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** Best in utility with excellent and smooth interface. **What do you dislike about CloudTalk?** Nothing as of now, everything works smooth **What problems is CloudTalk solving and how is that benefiting you?** International uninterrupted calling ### 24. Efficient Outbound Calling and Clear Student Tracking with CloudTalk **Rating:** 4.5/5.0 stars **Reviewed by:** Elina S. | PM, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2026 **What do you like best about CloudTalk?** It allows our team to manage outbound calls efficiently, track conversations, and keep a clear overview of interactions with our Academy students. Features like call logging, call recording, and simple contact management help us follow up properly and improve our sales approach, while the intuitive interface makes onboarding new team members fast and smooth. **What do you dislike about CloudTalk?** there is nothing we dislike in using CloudTalk **What problems is CloudTalk solving and how is that benefiting you?** Help us sell our courses ### 25. Overall Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bruna L. | Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** What I like best is the fact that it could be integrated with the CRM that my company uses. This helps my work, as the call is recorded and supervision can check it. **What do you dislike about CloudTalk?** I don't know if this is something that my compay should work, but whenever I call it appears a strange number to whom I am calling. **What problems is CloudTalk solving and how is that benefiting you?** It is easier to find the recordings, the call is clean:without noise or interference. ### 26. Super Intuitive with Excellent Call Quality and Zero Latency **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro C. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** It's super intuitive and very easy to use. Calls have excellent sound quality, with no latency, unlike other operators. **What do you dislike about CloudTalk?** After the call, a screen remains open for notes or ratings, which is fine, but sometimes it's annoying. **What problems is CloudTalk solving and how is that benefiting you?** We are dedicated to calling potential customers, and the truth is that the transition between calls is perfect. ### 27. Great sofware for Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Nair S. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about CloudTalk?** CloudTalk has been a great product for us so far. We upgraded from an archaic system and the benefits are endless. We have found it so much easier to organize our contacts. Simple things such as Called ID and it being integrated with the CRM . The UI is really easy to use and the app is basic and does everything it needs to do without being over complicated. **What do you dislike about CloudTalk?** As of now there is no dislikes the software is very Ease to use. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk provides a cloud-based VoIP (Voice over Internet Protocol) system. This means it runs entirely over the internet, requiring no physical hardware beyond a computer or mobile device and due to this our work load has been improved because of no interruption .CloudTalk automates many of these tasks. It integrates with CRMs (like HubSpot and Salesforce) to automatically log calls, notes, and recordings. It also offers features like Power Dialer and Click-to-Call to speed up outbound calling. ### 28. Easy HubSpot Linking That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about CloudTalk?** The ease of linking it with HubSpot. I like how easy CloudTalk is to use and how reliable the platform has been for our team. **What do you dislike about CloudTalk?** The only point is the browser extension behavior. When receiving notifications or trying to handle active calls within HubSpot, it can sometimes be confusing to land on the correct browser tab while working on differnet streams. But maybe an ssue of the Way of work :) **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps solve the challenges of managing customer calls efficiently across remote and distributed teams. ### 29. Great Platform for International Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Rezeda S. | SDR-BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CloudTalk?** What I really like is that it allows making calls all over the world easily and with great connection quality. It’s very convenient for international communication. **What do you dislike about CloudTalk?** Actually, I don’t have any major dislikes about CloudTalk. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps solve communication challenges by making it easy to connect with clients and partners all over the world. It provides stable international calls, call tracking, and clear analytics, which help improve communication efficiency and team productivity. ### 30. Easy and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh G. | Software Support executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about CloudTalk?** What I like best about CloudTalk is its seamless integration with our CRM and the ability to automate call workflows. It makes it easy to route calls intelligently, record conversations for quality assurance, and track performance with detailed analytics. The call quality is consistently clear, even during high-volume hours, and the user interface is clean and easy to navigate—even for new team members. CloudTalk really empowers our remote team to operate like we're in the same office. **What do you dislike about CloudTalk?** The initial setup—especially for call routing and IVR—can be a bit overwhelming without some technical know-how, though the support documentation and team are helpful. The mobile app is convenient, but could benefit from a few more features to match the desktop experience. Also, as your team grows, pricing can increase noticeably, so it's something to plan for. That said, the value and functionality it offers still make it a worthwhile investment for growing teams. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has streamlined our call management and improved team productivity, especially with a remote setup. Its integration with our CRM, smart routing, and call analytics have helped us provide faster, more efficient customer support while staying fully connected across locations. ### 31. Great Pricing and Click-to-Talk, But Integration and Real-Time Data Need Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** alek k. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** I appreciate the click-to-talk feature and the pricing of the system. In my opinion, it truly offers the best value for your money. **What do you dislike about CloudTalk?** I’m not happy that I can’t integrate the system with my CRM, and I’ve also noticed that the real-time data can sometimes be inaccurate. Additionally, the click-to-dial feature occasionally stops working, which is frustrating. **What problems is CloudTalk solving and how is that benefiting you?** It provides us with a phone dialing system that is apart from our personal numbers ### 32. Impressive Features, Unlimited Potential **Rating:** 5.0/5.0 stars **Reviewed by:** Asmit O. | Software support executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about CloudTalk?** CloudTalk excels as a calling software due to its remarkable ease of use and intuitive interface, making it simple for teams to adopt. Users consistently praise its crystal-clear call quality and high reliability, ensuring seamless communication. Beyond this, CloudTalk offers a comprehensive suite of features like advanced call routing, auto dialers, call recording, and real-time analytics, all designed to optimize call management and provide valuable insights. Finally, its responsive customer support and scalable cloud-based architecture further enhance its appeal for businesses of all sizes looking for an efficient and effective calling solution. **What do you dislike about CloudTalk?** CloudTalk is actively addressing these points with continuous improvements. Recent updates, for instance, highlight advancements in AI-powered dialers, voice agents, and enhanced mobile app stability, demonstrating their commitment to refining the user experience. While the mobile app experience continues to evolve, the powerful desktop platform and seamless CRM integrations remain consistently praised for their efficiency. Their dedication to a responsive customer support system is also evident, ensuring that any technical queries are addressed to help users maximize the platform's potential. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk effectively solves our communication challenges by transforming chaotic call handling into streamlined, personalized client interactions through intelligent routing and CRM integration, significantly boosting our sales and support team's productivity with automated dialers, and providing invaluable real-time analytics for continuous performance improvement, all while enabling seamless communication for our distributed teams. ### 33. Statistics in the app: play and download instantly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** The statistics panel in the application itself, which I can reproduce and download at any time. **What do you dislike about CloudTalk?** That it doesn't have the option to transcribe the call, it would be great to add that part along with an AI that tells you the main insights of the call. **What problems is CloudTalk solving and how is that benefiting you?** Calls connected to Hubspot, quick update of activity dashboards ### 34. Reliable Dialer, but Manual and Clunky Without AI Overviews **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about CloudTalk?** it is a dialer that does what it says it does **What do you dislike about CloudTalk?** I don't love cloudtalk there is no ai overviews and it is very manual and clunky system **What problems is CloudTalk solving and how is that benefiting you?** I need to call people and it allows me to call people, that is about it ### 35. User-Friendly Experience All the Way **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about CloudTalk?** Its user friendly, it is very easy to use and understand the configuration **What do you dislike about CloudTalk?** There is not actually anything that i completely dislike. Maybe to cover mnore countries? **What problems is CloudTalk solving and how is that benefiting you?** It is helping me and my company call thoe potential leads without having to actually have a local number ### 36. Great Facilities That Deliver cloudtalk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about CloudTalk?** what i like about cloudtalk is the facility. The way it syncs with CRMs like HubSpot, Pipedrive, and Salesforce is impressive. It eliminates manual data entry by automatically logging calls and recordings. **What do you dislike about CloudTalk?** While the desktop version is rock solid, the mobile app can occasionally be a bit glitchy with notifications. **What problems is CloudTalk solving and how is that benefiting you?** the fact of taking calls automatically and getting international numbers is incredibly easy, which is a game-changer for businesses looking to establish a local presence in multiple countries without physical offices. ### 37. Easy to use, handy and versatile tool **Rating:** 5.0/5.0 stars **Reviewed by:** Ron A. | Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** It's really very easy to use. Anyone can quickly connect and make calls over the internet and make most of it. **What do you dislike about CloudTalk?** Sometimes it acts up but I guess it has more to do with the internet connection than any problem in Cloudtalk, but whenever the net goes down, I have to disconnect the call and recall. **What problems is CloudTalk solving and how is that benefiting you?** We have a cloud based PMS by the name Innsoft(now known as Yanolja Cloud Solution) where we need to make calls In US while we work remotely from India. It's one of the most efficient tools we have come across and we really like its ease to use! It has made our day to day operations so delightful. ### 38. Excellent Call Center Solution – Reliable, User-Friendly, and Feature-Rich **Rating:** 5.0/5.0 stars **Reviewed by:** Eslam S. | social media specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2025 **What do you like best about CloudTalk?** We've been using CloudTalk as our primary call center system, and the experience has been outstanding. From the very beginning, the setup was smooth and straightforward, with a user-friendly interface that made onboarding our team quick and efficient. One of the features we appreciate the most is the call quality—it's consistently clear and reliable, which is crucial for maintaining professional communication with our clients. The real-time analytics and reporting tools have also made a big difference in how we monitor performance and optimize our team’s workflow. The support team at CloudTalk is responsive and helpful, always ready to assist whenever we have questions or need guidance. Overall, CloudTalk has significantly improved our call center operations. I highly recommend it to any company looking for a scalable, cloud-based communication solution. **What do you dislike about CloudTalk?** Mobile app limitations: The mobile version lacks some features available on the desktop, which limits flexibility for remote agents. **What problems is CloudTalk solving and how is that benefiting you?** Centralize our call operations in one easy-to-manage cloud-based platform. Improve agent efficiency through features like smart call routing, call queuing, and click-to-call from our CRM. Enhance customer service with faster response times and better call quality. Gain valuable insights from real-time analytics and call recordings, which help us improve team performance and customer satisfaction. Overall, CloudTalk has helped us work more efficiently, deliver better support, and scale our communication capabilities as our company grows. ### 39. Nice Design, Smooth Overall Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2026 **What do you like best about CloudTalk?** I like the design of the interface and how easy it is to use. **What do you dislike about CloudTalk?** Sometimes contacts are not synchronised correctly. However, this may also be due to the area codes. **What problems is CloudTalk solving and how is that benefiting you?** Direct connection to salesforce and directly calling from there without dialing the numbers into the system ### 40. Great experience! Lacks integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about CloudTalk?** The call recordings and how my boss can listen back **What do you dislike about CloudTalk?** it only has a couple of real good integrations and we use GHL as our crm and id does not integrate... kinda annoying **What problems is CloudTalk solving and how is that benefiting you?** Training, since my boss can listen back to the calls i learn fast as a cold caller ### 41. Best CloudService Experience I have had in a while **Rating:** 5.0/5.0 stars **Reviewed by:** Sayed M. | Medcial Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about CloudTalk?** Just how easy it is to use, and very smooth too I have been using it for a while now and cannot remember anytime that I had a issue with it, it uses the browser very nicely, with a click of button my App opens and quickly dials the number and when I am done, it uses the CRM to show me all information needed, just chefs kiss **What do you dislike about CloudTalk?** Frankly I cannot think of a very big downside, but yes there have been times when I have been shown wrong local time for the number that I am calling, mostly in NZ and Australia, now I do not know why that issues occurs but if fixed it would be better. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is making dialing number very easy and accessing the clients information even easier when integreted with CRM, like ZOHO Many times I have needed the number, or the name or even the email of the client I am calling and its all there, and also the low load of the app on the pc is also a up side, as with work pcs usually they are not the strongest so having a app that works so smooth while keeping its usage low is a great thing ### 42. Game Changing Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** CloudTalk has been a game-changer for our business! The platform is incredibly user-friendly, and setting up our phone system was quick and painless. Call quality is consistently clear, and features like call routing, call recording, AI, and analytics have made it much easier for our team to stay productive and provide excellent customer service. What really stands out is the seamless integration with our CRM (Pipedrive), which saves us tons of time and keeps all our customer interactions in one place. The reporting tools also give us great insights into team performance, helping us identify areas for improvement. The support team deserves a special mention—responsive, knowledgeable, and genuinely eager to help. Switching to CloudTalk has not only improved our communication but also given our team more confidence in handling customer calls. Highly recommended for any business looking to upgrade their phone system! **What do you dislike about CloudTalk?** Mobile app needs work - the app needs to have a permanent notification on iPhone or Android so you stay online. At the moment when you switch apps, it thinks you are offline, not great if you are on the go. Wallboard needs more features/reporting. Survey responses on the power dialer could be synced with the CRM automatically, and not a spreadsheet. **What problems is CloudTalk solving and how is that benefiting you?** One of the biggest pain points our sales team had before CloudTalk was the lack of call notes and logged activities in Pipedrive. Reps were often too busy to type detailed notes after every call, which meant follow-ups were inconsistent and management had limited visibility into conversations. CloudTalk’s AI has completely changed that. It automatically transcribes calls, summarizes key points, and logs the activity directly into Pipedrive without any manual effort. This means every call is documented with accurate context, and our team can focus on having meaningful conversations rather than typing notes. It’s a game-changer for productivity and ensures our pipeline data is always up to date. ### 43. Definitely recommend!! **Rating:** 4.0/5.0 stars **Reviewed by:** Stuart C. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** We have been using this for a couple of months now and it was a really easy changeover. It's been seamless, and pretty amazing to be honest! The AI element which captures our conversations has removed the need for us to type out notes on what has been discussed on the phone therefore freeing up more time to make more sales. It's nice and easy one touch dialing, the calls are recorded and it's really easy to go back to listen to the call. It was really easy to implement and integrate with Pipedrive. It is used by us everyday and considering the stories I've heard of when people change over to new systems this didn't cause any issues and its so simple to use - superb **What do you dislike about CloudTalk?** The only thing I could say is when you look at the recent calls, it doesn't show just mine it shows the whole office so it can be a little tricky to find the call - is there a setting for this that could easily fix it??? **What problems is CloudTalk solving and how is that benefiting you?** Freeing up time by recording our discussions and outlines a summary of the call ### 44. Great for CRM Calling, but Calling Campaign Setup Takes Effort **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about CloudTalk?** Cloudtalk allows a quick and easy way to make calls without dialling manually **What do you dislike about CloudTalk?** Calling campaigns have proven to be difficult to set up and maintain **What problems is CloudTalk solving and how is that benefiting you?** Cloudtalk allows the company to make calls easily directly from the CRM. It also allows team members to work remotely easily. ### 45. Great solution for getting local numbers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** The flexibility to call prospects from other countries with a local number in an extremely easy way. The tool is very easy to use and it was also easy to change numbers for a different country once I was already a customer. **What do you dislike about CloudTalk?** The connection between CRM (Hubspot) and CloudTalk did not work well for me. The call was taking some time to appear and if I needed to put extra information about the call, I was frustrated it was taking too much time to show in HubSpot. Right now I'm logging the calls manually instead. The very initial contact with CloudTalk was quite tough. My emails were left without the response and I needed to send multiple FUs. However, during my subscription everything went smoothly. I also changed the numbers and the team helped me very quickly. **What problems is CloudTalk solving and how is that benefiting you?** Thanks to CloudTalk I was able to get a local number and increase my connection rate significantly. ### 46. Efficient Call Center Solution with Room for UX Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** CloudTalk offers a very intuitive setup for teams and supports seamless integration with CRMs like HubSpot or Salesforce. The call quality is generally reliable, and features like call tagging, smart dialer, and analytics make it easy to manage and track team performance. The dashboard gives real-time visibility, which is particularly useful for team leads. **What do you dislike about CloudTalk?** The interface, while functional, could benefit from a more modern and streamlined UX. Some users report occasional sync delays with CRM integrations. Also, the mobile app feels limited compared to the desktop version especially for agents on the move. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us centralize and manage all inbound and outbound calls within a single platform, which is especially useful for remote or hybrid teams. It solves the problem of fragmented communication and manual call tracking by offering call recordings, tagging, notes, and CRM integration —all in one place. This allows our teams to provide faster, more personalized support, track performance in real time, and ensure that no interaction falls through the cracks. The automation features also reduce repetitive tasks and improve agent efficiency. ### 47. Very helpful when you use it with Hub Spot **Rating:** 4.0/5.0 stars **Reviewed by:** José Gabriel L. | Sales Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about CloudTalk?** easy to call customers from te computer directly **What do you dislike about CloudTalk?** some calls indicate failure connection but it happens some times only **What problems is CloudTalk solving and how is that benefiting you?** Easy to call customers from CRM ### 48. Flexible, Reliable Calling That Just Works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** I like its flexibility and how well it works. We’re now receiving calls properly. **What do you dislike about CloudTalk?** Nothing so far. The only thing would be that filters are not enough or not always working properly. **What problems is CloudTalk solving and how is that benefiting you?** We had a huge problem receiving calls and now we reiceive them in a structured manner. ### 49. CloudTalk has been a game-changer for our organization! **Rating:** 4.0/5.0 stars **Reviewed by:** John T. | PCR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** What I like best about CloudTalk is how easy it is to use and how reliable the call quality is. The system is intuitive, so onboarding new team members is quick and hassle-free. **What do you dislike about CloudTalk?** One feature I wish CloudTalk had is real-time transcription or closed captioning. This would be incredibly useful for note-taking during calls, improving accessibility, and making it easier to follow up on conversations. Having live transcripts would really enhance the overall communication experience, especially for teams that handle high call volumes or remote collaboration. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has helped us solve the challenge of managing and organizing a high volume of inbound and outbound calls across multiple team members and locations. ### 50. Mobile & Landline Numbers Plus a Handy Desktop App **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** that you offer mobile and landline numbers, that there is a desktiop app **What do you dislike about CloudTalk?** that there is no button to mute incoming calls! please add one, this is a must have. Also, that there are no call stats in the app but only on browser dashboard **What problems is CloudTalk solving and how is that benefiting you?** reaching prospects ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+03%3A54%3A53+-0500&secure%5Bsession_id%5D=c5890f86-79c0-4cca-b35d-60d873e8fbdc&secure%5Btoken%5D=397340d07e110891f6212c1e1c71f52545fc0d292ea679b87cd0c346d4ec270e&format=llm_user) ## CloudTalk Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Attention](https://www.g2.com/products/attention/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - 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Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,441 reviews)