CloudTalk Reviews & Product Details

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/

Product Website

Seller

CloudTalk

Discussions

CloudTalk Community

Languages Supported

German, English, Italian, Dutch, Portuguese, Spanish

Product Description

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

Overview by

Michal Kouril

Pricing

Pricing provided by CloudTalk.

Lite

$19.00

1 User Per Year

View More Pricing Information

CloudTalk Integrations

(32)

Verified by CloudTalk

CloudTalk Media

CloudTalk

Click to Call feature

CloudTalk Dialpad

CloudTalk Analytics

CloudTalk Contacts

Official Downloads

(5)

edit

Nokia: Increasing productivity for Nokia’s 200 customer support agents

MyHeritage: Scaling outbound calls for MyHeritage 158 sales agents

Interactive Demo

edit

Try an interactive demo created by the software seller (right here on G2).

Try demo

G2 reviews are authentic and verified.

Here's how.

Gema A.

senior closer

Mid-Market (51-1000 emp.)

11/4/2025

"Quick and Efficient Communication with Clear Sound"

4.5/5

What do you like best about CloudTalk?

It is a very fast means of communication; the platform is easy to understand and the sound is quite clear. It allows us to communicate efficiently. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

The text messaging function is somewhat confusing to use; I would only improve that aspect. Review collected by and hosted on G2.com.

Ricardo J.

comercial de venta

Automotive

Small-Business (50 or fewer emp.)

11/5/2025

"Quick, simple, and effective: a very good tool"

5/5

What do you like best about CloudTalk?

very simple, fast, and effective use. I really like how it works, it is very operational Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

sometimes it stops, but never during a call Review collected by and hosted on G2.com.

שון .

CEO

Small-Business (50 or fewer emp.)

10/28/2025

"Effective Communication Tool with Great Support, Worth the Price"

5/5

What do you like best about CloudTalk?

Simple but very effective solution for communication works well for both smb’s and enterprise customers and good customer service Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

The price is a bit high but it is still worth it for the time it saves Review collected by and hosted on G2.com.

jose m.

ENCARGADO

Legal Services

Small-Business (50 or fewer emp.)

11/3/2025

"GOOD"

4.5/5

What do you like best about CloudTalk?

it is very rare for it to have errors and that makes it perfect if you need to work for a long time Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

I don't find any disadvantage as such, but I would like them to make the app more intuitive. Review collected by and hosted on G2.com.

Bartosz M.

Agent

Small-Business (50 or fewer emp.)

10/28/2025

"Great for Multi-Agent Use, But Incoming Call Visibility Needs Improvement"

4/5

What do you like best about CloudTalk?

Creating a call center that several agents can use simultaneously. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

There are situations where an incoming call only shows up on one device, and it only becomes visible on the others after the first person declines the call. Review collected by and hosted on G2.com.

Omar H. E.

Senior Sales & Business Development Team Lead

Mid-Market (51-1000 emp.)

10/27/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Effortless to Use and Intuitive"

4.5/5

What do you like best about CloudTalk?

Actually it's so easy to use platform and i would recommend it as a VoIP. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Sometimes it glitches and takes too long to load but clear cache and restart sorts it out. Review collected by and hosted on G2.com.

Verified User in Events Services

Small-Business (50 or fewer emp.)

10/27/2025

"Auto Dialer Simplifies Tasks, But Overall System Feels Complicated"

3.5/5

What do you like best about CloudTalk?

The auto dialer is very useful, it's super easy to use, I do think it needs a bit of tweaking but as a tool is very good. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

I think it's a bit complicated as a whole, having the auto dialer makes everything easier, but at the same time there are complications when it comes to starting it if you need it for a big team. Also, there's a list of countries that are not included and you have to add them separately. Review collected by and hosted on G2.com.

Jakub K.

Hub & Fleet Specialist

Mid-Market (51-1000 emp.)

5/14/2025

"Very Organized"

4/5

What do you like best about CloudTalk?

What I like best about CloudTalk is how easy it makes managing customer calls across different teams and locations. The interface is clean and intuitive, which helps both agents and supervisors stay organized and efficient. I love that you can listen to the audio of your and your collegaoe. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Sometimes the quality of audio is not good, but i think thats the problem of the internet connection. And phone App sometimes dont show the calls. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk is solving several key problems related to managing customer communication in a scalable and efficient way. One major issue we had before was the lack of visibility into call performance and agent activity. With CloudTalk’s detailed analytics and live dashboards, we can now track KPIs in real time and make data-driven decisions. Review collected by and hosted on G2.com.

Tom M.

Product research

Small-Business (50 or fewer emp.)

5/26/2025

"User experience"

3/5

What do you like best about CloudTalk?

I like definitely recording of each calls as the most, also statistic - you can see how many call you made per day. It is also easy to use. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Support is not helpfull very often, never happened that each problem would be resolved for the first time, I had to write many times to get results. Also I have been waiting for over 2 months to resolve longlasting issue with tags (you tag your call but when you wanna see it in statistic and use filter tags don´t work cause this tag is not there - it is quite anoying). Review collected by and hosted on G2.com.

Sahil B.

Customer support executive

Mid-Market (51-1000 emp.)

8/9/2025

"The software is overall very good"

5/5

What do you like best about CloudTalk?

CloudTalk offers a clean and intuitive interface, excellent call quality, and seamless CRM integrations. Its real-time analytics, global virtual numbers, and quick setup make it easy to manage and scale customer communication. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Overall, the experience with CloudTalk has been excellent. We use it daily, and it has become an integral part of our support operations. The platform is reliable, user-friendly, and streamlines communication, making our team more efficient and responsive Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk has streamlined our customer communication by centralizing all calls on a single platform. The clear call quality, seamless CRM integrations, and detailed analytics help our team respond faster, track performance, and work more efficiently. With global virtual numbers, we can effortlessly support clients across multiple regions, enhancing our overall service experience Review collected by and hosted on G2.com.