--- title: CloudTalk Reviews meta\_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1851 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1851 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

# CloudTalk Reviews & Product Details

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CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

* * *

Product Website
CloudTalk
Seller
[CloudTalk](https://www.g2.com/sellers/cloudtalk)
Discussions
[CloudTalk Community](https://www.g2.com/products/cloudtalk/discuss)
Languages Supported

German, English, Italian, Dutch, Portuguese, Spanish

Solution Type

All-in-One

Overview by
Michal Kouril

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## Pricing

Pricing provided by CloudTalk.

### Starter

$25.00

1 User Per Year

[
View More Pricing Information
](https://www.g2.com/products/cloudtalk/pricing)

## CloudTalk Integrations
(54)

What do users say about integrations?

Verified by CloudTalk

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Agentforce Sales (formerly Salesforce Sales Cloud)

](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Amplemarket

](https://www.g2.com/products/amplemarket/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Apollo.io

](https://www.g2.com/products/apollo-io/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Attention

](https://www.g2.com/products/attention/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Bullhorn

](https://www.g2.com/products/bullhorn/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Capsule CRM

](https://www.g2.com/products/capsule-crm/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Clarify CRM

](https://www.g2.com/products/clarify-crm/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Copper

](https://www.g2.com/products/copper/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Dataddo

](https://www.g2.com/products/dataddo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Fin

](https://www.g2.com/products/fin/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

FIVE CRM

](https://www.g2.com/products/five-crm/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Freshdesk and Freshservice

](https://www.g2.com/products/freshdesk-and-freshservice/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Front

](https://www.g2.com/products/front/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Greenhouse

](https://www.g2.com/products/greenhouse/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Help Scout

](https://www.g2.com/products/help-scout/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Academy

](https://www.g2.com/products/hubspot-academy/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Marketing Hub

](https://www.g2.com/products/hubspot-marketing-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Sales Hub

](https://www.g2.com/products/hubspot-sales-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Service Hub

](https://www.g2.com/products/hubspot-service-hub/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Keap

](https://www.g2.com/products/thryv-keap/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Kommo

](https://www.g2.com/products/kommo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Krisp

](https://www.g2.com/products/krisp/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Leexi

](https://www.g2.com/products/leexi/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

LiveAgent

](https://www.g2.com/products/liveagent/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Magento Open Source

](https://www.g2.com/products/magento-open-source/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Make

](https://www.g2.com/products/outfit-make/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Mindtickle

](https://www.g2.com/products/mindtickle/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Modjo

](https://www.g2.com/products/modjo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

monday AI Work Platform

](https://www.g2.com/products/monday-com/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

monday CRM

](https://www.g2.com/products/monday-crm/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

n8n

](https://www.g2.com/products/n8n/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Nicereply

](https://www.g2.com/products/nicereply/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

noCRM.io

](https://www.g2.com/products/nocrm-io/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Odoo CRM

](https://www.g2.com/products/odoo-crm/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Outreach

](https://www.g2.com/products/outreach/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Pabbly

](https://www.g2.com/products/pabbly/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Pipedrive

](https://www.g2.com/products/pipedrive/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Pipedrive Dealbot

](https://www.g2.com/products/pipedrive-dealbot/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Pipeline CRM

](https://www.g2.com/products/pipeline-crm/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Piper AI Plataform

](https://www.g2.com/products/piper-ai-plataform/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Plecto

](https://www.g2.com/products/plecto/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesforce Agentforce

](https://www.g2.com/products/salesforce-agentforce/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesforce Headless 360 Platform (formerly Salesforce Platform)

](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesloft

](https://www.g2.com/products/salesloft/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Shopify

](https://www.g2.com/products/shopify/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Shoptet

](https://www.g2.com/products/shoptet/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Workable

](https://www.g2.com/products/workable/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zapier

](https://www.g2.com/products/zapier/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zoho CRM

](https://www.g2.com/products/zoho-crm/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ZoomInfo DaaS

](https://www.g2.com/products/zoominfo-daas/reviews)

Show More

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
EC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/15/2026

"CloudTalk Fell Short of Expectations, with Disappointing Support and Refund Handling"

0.5/5

What do you like best about CloudTalk?

It’s a digital service, and we can sync contacts with Pipedrive. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

We started using CloudTalk with certain expectations based on what was promised during the sales process. Unfortunately, the product didn’t meet our needs, and it wasn’t the solution we believed we were signing up for.

When I requested a refund, it was rejected, even though the software didn’t align with our requirements. I also felt that our concerns weren’t properly acknowledged or fully understood.

Overall, my experience with the support team was disappointing. The support didn’t come across as expert-level, and it seemed like the sales process didn’t accurately match us with the right product for our business needs.

I’m very disappointed with the overall experience and, based on this, I would not recommend CloudTalk for B2B customers who need a reliable solution that truly fits their requirements. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

We had a physical phone system and needed to replace it with a digital solution like CloudTalk. Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/15/2025

"Has potential but definitely isn’t there yet."

0/5

What do you like best about CloudTalk?

I like how user friendly the dialer isn’t in salesforce Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

I don’t like how it doesn’t automatically switch numbers by area. I really don’t like how you cannot answer inbound phone calls on your phone if your phone is off. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

It’s helping me call businesses and make schedules. I like how there is an integration to where I can just press the number in salesforce and dial them. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods")
AC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

7/14/2023

"Very Disappointing"

0.5/5

What do you like best about CloudTalk?

When you sign up they are very helpful and cheerful but.... Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

There are a lot of things i do not like with CloudTalk

1. You cannot call customer service not unless you purchase the highest package (you are a customer, you should be entitled to get in touch with them anytime)

2. You can only email your complaints and questions to them. If you are running a business, this really takes too much of your time.

3. I asked for my account to be closed multiple times because the account closed. They confirmed it was close when all of a sudden, after a month, they took out $1000+ dollars in my account without any invoice or them telling me what the deduction is all about

4. My budgeting is so messed up! They took my money and now I am asking for a refund, they are running in circles. They always mentioned about finance when no one from finance has contacted me at all yet! It's been 2 weeks now and I still do not know the progress of my refund request. Yes, they reply and asked me to be patient. How can I be patient when they could not even give me a definite response on my concern.

I have been using different phone provider and this is the worst! I just searched online and never did I expect to experience such horrible service! I am giving this review to let you know it is NOT WORTH IT! Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

1. The voicemail is not that easy to set up. I thought that when the agent from Cloudtalk taught me how to set up, everything is okay but it isn't. i realized that customer's who are calling do not know that there is a voicemail so all you hear from the recording is SILENCE but you know that the customer is there on the other line Review collected by and hosted on G2.com.

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Response from Loraine of Customer Support of CloudTalk

[Editedit](https://www.g2.com/survey_responses/cloudtalk-review-8321695/official_response/edit)

Thank you for taking the time to provide feedback on your experience with CloudTalk. We sincerely apologize for the difficulties you encountered and understand your frustration. Your feedback is highly valuable to us as it allows us to identify areas for improvement in our services. We would like to address the concerns you raised:

Regarding communication preferences, we encourage calls as they enable our support team to assist you more effectively. However, we do understand that there are situations where chat and email with screenshots are more appropriate. If you feel that scheduling a meeting instead of a call is necessary, please let us know, and we will accommodate your request.

We deeply regret the issues you faced with the closure of your account and the unexpected deduction. This is certainly not the experience we strive to provide our customers, and we apologize for any confusion caused. Rest assured, we will thoroughly investigate this matter to determine what went wrong. To assist us in our investigation, we kindly request that you provide us with the details via email or chat. I personally assure you that we will take prompt action to address your concerns.

We apologize for the delay in addressing your refund request and the lack of clear communication regarding its progress. We recognize the importance of promptly resolving financial matters and understand the need for transparent updates. We will take your feedback into account and work towards improving our response times and providing clearer communication. However, please note that our finance team will not directly contact you; it will always be our support team who will reach out to you once the refund is approved or not.

We genuinely appreciate your honest review, and please be assured that we take your concerns seriously. Our commitment is to deliver a positive customer experience, and your feedback will play a significant role in driving the necessary improvements. If there is anything else we can assist you with or if you have any further questions, please do not hesitate to let us know.

Current UserValidated ReviewerSource: Organic

 ![Verified User in Computer Hardware](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Hardware")
AC

Verified User in Computer Hardware

Small-Business (50 or fewer emp.)

7/26/2023

"Not working product!"

0/5

What do you like best about CloudTalk?

The app does not work. We get a call, we pick up, but the custome does not hear us, nor can we hear the customer. We had this problem allot of times, and have informed them about it. but they keep on asking the same questions, without any results. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

The app does not work. We get a call, we pick up, but the custome does not hear us, nor can we hear the customer. We had this problem allot of times, and have informed them about it. but they keep on asking the same questions, without any results. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

Making sure, that we are always available to our customer via phone. Review collected by and hosted on G2.com.

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Response from Loraine of Customer Support of CloudTalk

[Editedit](https://www.g2.com/survey_responses/cloudtalk-review-8360822/official_response/edit)

Thank you so much for your positive feedback! We're thrilled to hear that you find our customer service to be great and that the app is working well for you. We always strive to provide the best support possible to ensure a smooth experience for our valued customers like you.

We also appreciate your valuable input regarding the SE number take over. We'll take note of this and work on improving our services to meet your expectations. If you have time, please kindly email our support team so we can check on why this happened.

At CloudTalk, we understand the importance of being available to your customers at all times. We're delighted that our platform is helping you achieve this, enabling seamless communication with your customers via phone.

Your feedback is vital to us as it helps us enhance our services and ensure we continue to meet your needs. If you have any more suggestions or questions, please don't hesitate to reach out. We're here to assist you every step of the way. Thank you for choosing CloudTalk!

Current UserValidated ReviewerSource: Organic

 ![Aleksander M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleksander M.")
AM

Aleksander M.

CEO

Small-Business (50 or fewer emp.)

11/18/2022

"Good when it works, complete disaster when there is a problem"

0/5

What do you like best about CloudTalk?

When it works it has a good quality of calls, great API offering almost every functionality you would need. Support is sometimes very responsive (depends ona day and the problem). Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Unfortunately when there is a problem it becomes a disaster:

1. We have no ability to make calls to all numbers in the whole country for a whole week and they can't fix it all. They don't even update their status page that there is some incident.

2. Support has often a little knowledge especially when it comes to API. When I reported problems with API I had to come over 3 people to get to someone specialized in it. Unfortunately he didn't solve the issue but I had to find a workaround.

3. I am sending tickets from one email and they always call me by different names - they probably choose some random name of my agents. They couldn't solve this issue as well.

4. When they do some updates we are not informed about the changes and sometimes we have to delete and add agents again because it stop working on the API

5. It feels to me like I am low income customer (only 6 agents) so I feel like being neglected :(

Can't recommend them. I am very happy when it works but I can't wait for a week for it to work again... Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

They introduced possibility of making calls online from any part of the world to any other. Unfortunately with all minuses i can't consider they solved this problem well... Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care")
UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

8/12/2022

"Inferior Product with Usability Issues Across Multiple Platforms"

0.5/5

What do you like best about CloudTalk?

I am told by my company's Accounts Payable that it is cost-effective Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Chief among many usability issues is the iOS App. When receiving a call, if one of my colleagues answers before me, my phone will continue to ring indefinitely, draining my battery. If I answer the ringing call that a colleague has already answered, I hear silence on the other end. If I decline the call, the call will ring again a few seconds later and I will need to decline 5-6 times until my iPhone stops ringing. All colleagues in my department have experiences consistent with this.

I also use the Zendesk plugin to make and receive calls. I encounter a similar issue where I will often pick up calls with no one on the other end only to find out later it was answered by a colleague. The Zendesk plugin logs me out daily, whereas other VoIP plugins my department has used retain my login. This has led to missed calls. Compared to other VoIP plugins, CloudTalk for Support lacks customizability like ringtones, setting hours to receive calls, and the ability to pause inbound calls if I am attending a meeting. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk is routing and distributing calls to our Support line. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media")
AO

Verified User in Online Media

Small-Business (50 or fewer emp.)

1/5/2022

"Long pauses before calls connected, if they did connect"

1/5

What do you like best about CloudTalk?

Looks cost-effective as a telephone solution. Cost may be taking away from quality which means it may cost you more time (as it did I) Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Signed up for a monthly plan then was charged for an annual contract. Cancelled the account due to poor call quality. Contacted support and requested a refund on the overcharged portion only to be told: "refer to the terms of service, no refunds". Tired of this Technology company BS. Join the real world. The rest of the world doesn't have BS terms of service and hide behind them. We service and treat people like people and not like numbers, churn, slippage or breakage. We are real people with real businesses who need to be treated like people. If your service doesn't work properly and you don't deliver your service, you don't get to keep the cost paid in advance of the service. Join the rest of us in reality and start treating people like people. Review collected by and hosted on G2.com.

Recommendations to others considering CloudTalk:

Look at all the options before you commit to Cloudtalk Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

Busines telephony and call routing solution Review collected by and hosted on G2.com.

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7/5/2022
Validated ReviewerSource: Organic

 ![Conor O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conor O.")
CO

Conor O.

Director

8/18/2021

"Buy cheap, buy twice - avoid at all costs"

0/5

What do you like best about CloudTalk?

The concept is great, an internet based call center and phone management system is a fantastic idea on paper. The ability to use employees phones to route incoming calls would allow a company to operate around the clock across different geographic regions. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

CloudTalk is an absolute joke of a service and there is not a day that goes by without an issue:

- dropped calls

- missed calls

- phone doesn't ring sometimes despite customers repeatedly calling

- the phone sometimes rings and even after clicking answer it won't pick up or it will disengage the call

- the phone rings and freezes when you attempt to open the app on your phone or computer

- CloudTalk support are not helpful at all, basically blaming their bad service on us

These are the basics of a call/ telephony service and CloudTalk cannot get them right so I won't even start on some of the more advanced services they tout.

Stay away at all costs and don't even get started with them. Implementing a call service in a business is one of the most time consuming and resource intensive tasks requiring integration with CRM systems, sales processes, answering services, automated call routing messages and decision trees etc.

We unfortunately went down the route of doing all this with CloudTalk and now we have to do it again with a new service because there is no end in sight with CloudTalk - this means that we've had to redo all this work twice and the migration away from CloudTalk has taken months. Buy cheap, buy twice is what they say I suppose. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloutTalk manages our phone systems, call routing to support and sales staff as well as automated call answering, routing, messaging etc.

None of which is done well. Review collected by and hosted on G2.com.

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Validated ReviewerSource: Organic

 ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment")
AE

Verified User in Entertainment

Small-Business (50 or fewer emp.)

7/19/2021

"Marketing Team Promises More Than Product Can Deliver"

1/5

What do you like best about CloudTalk?

The soft phone app seems like a great idea, and their IVR menu layout is one of the better ones available on the market. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Their sales team promised us more services than the product can deliver. It barely handles SMS, and it's spotty and slow. The phone and desktop apps crash and disconnect frequently, as well as glitching out and not answering calls. Lots of calls are dropped into a voicemail void and no operator is ever rung through.

There is no dedicated way to set agents as Online or Offline, which means if your phone app crashes in the background, you may not know that you are entirely disconnected from the phone system. This happens frequently.

The service team is barely responsive, and it takes them hours or days to get back to clients. They refuse to allow customers to call in issues. Let me repeat: They are a \*phone\* company that refuses to use a \*phone\*.

I don't expect miracles, but I do expect that a service I'm paying for will work reliably and offer the features we were promised. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

We needed an IVR menu that had more features than our last service, and softphones for the office since we're moving around constantly. Cloudtalk appeared to offer those services, but they're glitchy and inconsistent. That makes it tough to run a business. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Nick D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick D.")
ND

Nick D.

Small-Business (50 or fewer emp.)

12/23/2020

"If complexity & bad customer service had a child, it would be named cloudtalk."

0.5/5

What do you like best about CloudTalk?

Zoho integration, click to call feature, Autodial. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

1. Customer service, horrible. It will take him days to respond to something and when they do respond to give you a smart comment about how you don't understand technology.

2. Cost per minute, made confusion in their favor. You prepay certain minutes for us, then they say do certain minutes don't apply to certain us numbers. WHAT?

3. Technology retardation, they have so many tools that they don't understand how they all work. Took us weeks just to set up OUR voicemail.

4. Purchasing a number, this one is for the books. You can't purchase the number yourself you have to put an order and wait two days, and that you have to wait for someone else to activate that number, and then you have to wait to make that number to make outgoing calls if it was not set up like that.

5. Cancel Service, you cannot cancel service online and they have’t responded to our cancellation request in 3 days. Review collected by and hosted on G2.com.

Recommendations to others considering CloudTalk:

My recommendation is above. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

I'm just trying to cancel it no problem Review collected by and hosted on G2.com.

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Response from Viktor Vanek of CloudTalk

[Editedit](https://www.g2.com/survey_responses/cloudtalk-review-4533438/official_response/edit)

Dear Nick

Thank you for sharing your feedback. We want to extend our sincerest apologies concerning all the issues that you have faced. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve these issues and make things right. We may not be able to change the past but if you give us a chance, we will completely make it up to you.

You can reach out to us via support@cloudtalk.io, our support team will be taking care of you personally. We hope to find a solution that makes you smile.

Best wishes

Current UserValidated ReviewerSource: Organic

## Questions about CloudTalk? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about CloudTalk
](https://www.g2.com/products/cloudtalk/discussions/new)

GU

Guest User
•
Last activity 3 months ago

What is CloudTalk used for?

1 Upvote

4

[
Join the conversation
](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for)

 ![Felipe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe H.")
FH

Felipe Harper | Inverza Smart
•
Last activity 3 months ago

CloudTalk: ¿cómo les ha ido con la calidad de llamada y el dígito de llamada?

1 Upvote

0

[
Join the conversation
](https://www.g2.com/discussions/cloudtalk-como-les-ha-ido-con-la-calidad-de-llamada-y-el-digito-de-llamada)

[
View all Discussions
](https://www.g2.com/products/cloudtalk/discuss)

## Pricing Options

Pricing provided by CloudTalk.

### Starter

$25.00

1 User Per Year

### Essential

$29.00

1 User Per Year

### Expert

$49.00

1 User Per Year

[
View More Pricing Information
](https://www.g2.com/products/cloudtalk/pricing)

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##### 
##### CloudTalk Features

Channels

Voice

Mobile SMS

Functions

Call Routing

Session Queuing

Concurrent Calling

Administrative

Session Summary Notes

Administrator Access

Reporting & Dashboards

[
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##### Categories on G2

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