--- title: CloudTalk Reviews meta_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1851 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1851 scale: '5' date_modified: '2026-08-10' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,851 ## About CloudTalk CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 ## CloudTalk Pros & Cons **What users like:** - Users appreciate the **ease of use** of CloudTalk, benefiting from seamless calls and integrations. (328 reviews) - Users value the **exceptional reliability** of CloudTalk, noting its stable performance and intuitive interface across devices. (160 reviews) - Users praise the **intuitive interface** of CloudTalk, simplifying communication and enhancing overall user experience. (155 reviews) - Users find CloudTalk **extremely helpful** for real-time tracking, simplifying their KPI management and enhancing call efficiency. (143 reviews) - Users appreciate the **quick and easy call features** of CloudTalk, enhancing communication efficiency and convenience. (142 reviews) - Call Quality (129 reviews) - User Interface (120 reviews) - Call Recording (113 reviews) - Easy Integration (113 reviews) - Users praise the **excellent customer support** of CloudTalk, highlighting their quick responses and effective cooperation. (111 reviews) **What users dislike:** - Users report **call issues** with access and connectivity, leading to disruptions in their experience with CloudTalk. (159 reviews) - Users experience occasional **connection issues** with CloudTalk, leading to operational problems and unexpected interruptions. (77 reviews) - Users express frustration over **missing essential features** like SMS search and Dutch language support in CloudTalk. (60 reviews) - Users find that **call synchronization issues** with Pipedrive can lead to frustration during call management with CloudTalk. (57 reviews) - Users experience **poor connectivity** , struggling with international calls and the app's inconsistent online registration. (48 reviews) - Dialer Issues (43 reviews) - Software Bugs (43 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (40 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (38 reviews) - Slow Loading (38 reviews) ## CloudTalk Reviews ### 1. CloudTalk Fell Short of Expectations, with Disappointing Support and Refund Handling **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about CloudTalk?** It’s a digital service, and we can sync contacts with Pipedrive. **What do you dislike about CloudTalk?** We started using CloudTalk with certain expectations based on what was promised during the sales process. Unfortunately, the product didn’t meet our needs, and it wasn’t the solution we believed we were signing up for. When I requested a refund, it was rejected, even though the software didn’t align with our requirements. I also felt that our concerns weren’t properly acknowledged or fully understood. Overall, my experience with the support team was disappointing. The support didn’t come across as expert-level, and it seemed like the sales process didn’t accurately match us with the right product for our business needs. I’m very disappointed with the overall experience and, based on this, I would not recommend CloudTalk for B2B customers who need a reliable solution that truly fits their requirements. **What problems is CloudTalk solving and how is that benefiting you?** We had a physical phone system and needed to replace it with a digital solution like CloudTalk. ### 2. Has potential but definitely isn’t there yet. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about CloudTalk?** I like how user friendly the dialer isn’t in salesforce **What do you dislike about CloudTalk?** I don’t like how it doesn’t automatically switch numbers by area. I really don’t like how you cannot answer inbound phone calls on your phone if your phone is off. **What problems is CloudTalk solving and how is that benefiting you?** It’s helping me call businesses and make schedules. I like how there is an integration to where I can just press the number in salesforce and dial them. ### 3. Very Disappointing **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2023 **What do you like best about CloudTalk?** When you sign up they are very helpful and cheerful but.... **What do you dislike about CloudTalk?** There are a lot of things i do not like with CloudTalk 1. You cannot call customer service not unless you purchase the highest package (you are a customer, you should be entitled to get in touch with them anytime) 2. You can only email your complaints and questions to them. If you are running a business, this really takes too much of your time. 3. I asked for my account to be closed multiple times because the account closed. They confirmed it was close when all of a sudden, after a month, they took out $1000+ dollars in my account without any invoice or them telling me what the deduction is all about 4. My budgeting is so messed up! They took my money and now I am asking for a refund, they are running in circles. They always mentioned about finance when no one from finance has contacted me at all yet! It's been 2 weeks now and I still do not know the progress of my refund request. Yes, they reply and asked me to be patient. How can I be patient when they could not even give me a definite response on my concern. I have been using different phone provider and this is the worst! I just searched online and never did I expect to experience such horrible service! I am giving this review to let you know it is NOT WORTH IT! **What problems is CloudTalk solving and how is that benefiting you?** 1. The voicemail is not that easy to set up. I thought that when the agent from Cloudtalk taught me how to set up, everything is okay but it isn't. i realized that customer's who are calling do not know that there is a voicemail so all you hear from the recording is SILENCE but you know that the customer is there on the other line **Official Response from Loraine of Customer Support:** > Thank you for taking the time to provide feedback on your experience with CloudTalk. We sincerely apologize for the difficulties you encountered and understand your frustration. Your feedback is highly valuable to us as it allows us to identify areas for improvement in our services. We would like to address the concerns you raised: Regarding communication preferences, we encourage calls as they enable our support team to assist you more effectively. However, we do understand that there are situations where chat and email with screenshots are more appropriate. If you feel that scheduling a meeting instead of a call is necessary, please let us know, and we will accommodate your request. We deeply regret the issues you faced with the closure of your account and the unexpected deduction. This is certainly not the experience we strive to provide our customers, and we apologize for any confusion caused. Rest assured, we will thoroughly investigate this matter to determine what went wrong. To assist us in our investigation, we kindly request that you provide us with the details via email or chat. I personally assure you that we will take prompt action to address your concerns. We apologize for the delay in addressing your refund request and the lack of clear communication regarding its progress. We recognize the importance of promptly resolving financial matters and understand the need for transparent updates. We will take your feedback into account and work towards improving our response times and providing clearer communication. However, please note that our finance team will not directly contact you; it will always be our support team who will reach out to you once the refund is approved or not. We genuinely appreciate your honest review, and please be assured that we take your concerns seriously. Our commitment is to deliver a positive customer experience, and your feedback will play a significant role in driving the necessary improvements. If there is anything else we can assist you with or if you have any further questions, please do not hesitate to let us know. ### 4. Not working product! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about CloudTalk?** The app does not work. We get a call, we pick up, but the custome does not hear us, nor can we hear the customer. We had this problem allot of times, and have informed them about it. but they keep on asking the same questions, without any results. **What do you dislike about CloudTalk?** The app does not work. We get a call, we pick up, but the custome does not hear us, nor can we hear the customer. We had this problem allot of times, and have informed them about it. but they keep on asking the same questions, without any results. **What problems is CloudTalk solving and how is that benefiting you?** Making sure, that we are always available to our customer via phone. **Official Response from Loraine of Customer Support:** > Thank you so much for your positive feedback! We're thrilled to hear that you find our customer service to be great and that the app is working well for you. We always strive to provide the best support possible to ensure a smooth experience for our valued customers like you. We also appreciate your valuable input regarding the SE number take over. We'll take note of this and work on improving our services to meet your expectations. If you have time, please kindly email our support team so we can check on why this happened. At CloudTalk, we understand the importance of being available to your customers at all times. We're delighted that our platform is helping you achieve this, enabling seamless communication with your customers via phone. Your feedback is vital to us as it helps us enhance our services and ensure we continue to meet your needs. If you have any more suggestions or questions, please don't hesitate to reach out. We're here to assist you every step of the way. Thank you for choosing CloudTalk! ### 5. Good when it works, complete disaster when there is a problem **Rating:** 0.0/5.0 stars **Reviewed by:** Aleksander M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2022 **What do you like best about CloudTalk?** When it works it has a good quality of calls, great API offering almost every functionality you would need. Support is sometimes very responsive (depends ona day and the problem). **What do you dislike about CloudTalk?** Unfortunately when there is a problem it becomes a disaster: 1. We have no ability to make calls to all numbers in the whole country for a whole week and they can't fix it all. They don't even update their status page that there is some incident. 2. Support has often a little knowledge especially when it comes to API. When I reported problems with API I had to come over 3 people to get to someone specialized in it. Unfortunately he didn't solve the issue but I had to find a workaround. 3. I am sending tickets from one email and they always call me by different names - they probably choose some random name of my agents. They couldn't solve this issue as well. 4. When they do some updates we are not informed about the changes and sometimes we have to delete and add agents again because it stop working on the API 5. It feels to me like I am low income customer (only 6 agents) so I feel like being neglected :( Can't recommend them. I am very happy when it works but I can't wait for a week for it to work again... **What problems is CloudTalk solving and how is that benefiting you?** They introduced possibility of making calls online from any part of the world to any other. Unfortunately with all minuses i can't consider they solved this problem well... ### 6. Inferior Product with Usability Issues Across Multiple Platforms **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about CloudTalk?** I am told by my company's Accounts Payable that it is cost-effective **What do you dislike about CloudTalk?** Chief among many usability issues is the iOS App. When receiving a call, if one of my colleagues answers before me, my phone will continue to ring indefinitely, draining my battery. If I answer the ringing call that a colleague has already answered, I hear silence on the other end. If I decline the call, the call will ring again a few seconds later and I will need to decline 5-6 times until my iPhone stops ringing. All colleagues in my department have experiences consistent with this. I also use the Zendesk plugin to make and receive calls. I encounter a similar issue where I will often pick up calls with no one on the other end only to find out later it was answered by a colleague. The Zendesk plugin logs me out daily, whereas other VoIP plugins my department has used retain my login. This has led to missed calls. Compared to other VoIP plugins, CloudTalk for Support lacks customizability like ringtones, setting hours to receive calls, and the ability to pause inbound calls if I am attending a meeting. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is routing and distributing calls to our Support line. ### 7. Long pauses before calls connected, if they did connect **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2022 **What do you like best about CloudTalk?** Looks cost-effective as a telephone solution. Cost may be taking away from quality which means it may cost you more time (as it did I) **What do you dislike about CloudTalk?** Signed up for a monthly plan then was charged for an annual contract. Cancelled the account due to poor call quality. Contacted support and requested a refund on the overcharged portion only to be told: "refer to the terms of service, no refunds". Tired of this Technology company BS. Join the real world. The rest of the world doesn't have BS terms of service and hide behind them. We service and treat people like people and not like numbers, churn, slippage or breakage. We are real people with real businesses who need to be treated like people. If your service doesn't work properly and you don't deliver your service, you don't get to keep the cost paid in advance of the service. Join the rest of us in reality and start treating people like people. **Recommendations to others considering CloudTalk:** Look at all the options before you commit to Cloudtalk **What problems is CloudTalk solving and how is that benefiting you?** Busines telephony and call routing solution ### 8. Buy cheap, buy twice - avoid at all costs **Rating:** 0.0/5.0 stars **Reviewed by:** Conor O. | Director **Reviewed Date:** August 18, 2021 **What do you like best about CloudTalk?** The concept is great, an internet based call center and phone management system is a fantastic idea on paper. The ability to use employees phones to route incoming calls would allow a company to operate around the clock across different geographic regions. **What do you dislike about CloudTalk?** CloudTalk is an absolute joke of a service and there is not a day that goes by without an issue: - dropped calls - missed calls - phone doesn't ring sometimes despite customers repeatedly calling - the phone sometimes rings and even after clicking answer it won't pick up or it will disengage the call - the phone rings and freezes when you attempt to open the app on your phone or computer - CloudTalk support are not helpful at all, basically blaming their bad service on us These are the basics of a call/ telephony service and CloudTalk cannot get them right so I won't even start on some of the more advanced services they tout. Stay away at all costs and don't even get started with them. Implementing a call service in a business is one of the most time consuming and resource intensive tasks requiring integration with CRM systems, sales processes, answering services, automated call routing messages and decision trees etc. We unfortunately went down the route of doing all this with CloudTalk and now we have to do it again with a new service because there is no end in sight with CloudTalk - this means that we've had to redo all this work twice and the migration away from CloudTalk has taken months. Buy cheap, buy twice is what they say I suppose. **What problems is CloudTalk solving and how is that benefiting you?** CloutTalk manages our phone systems, call routing to support and sales staff as well as automated call answering, routing, messaging etc. None of which is done well. ### 9. Marketing Team Promises More Than Product Can Deliver **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2021 **What do you like best about CloudTalk?** The soft phone app seems like a great idea, and their IVR menu layout is one of the better ones available on the market. **What do you dislike about CloudTalk?** Their sales team promised us more services than the product can deliver. It barely handles SMS, and it's spotty and slow. The phone and desktop apps crash and disconnect frequently, as well as glitching out and not answering calls. Lots of calls are dropped into a voicemail void and no operator is ever rung through. There is no dedicated way to set agents as Online or Offline, which means if your phone app crashes in the background, you may not know that you are entirely disconnected from the phone system. This happens frequently. The service team is barely responsive, and it takes them hours or days to get back to clients. They refuse to allow customers to call in issues. Let me repeat: They are a *phone* company that refuses to use a *phone*. I don't expect miracles, but I do expect that a service I'm paying for will work reliably and offer the features we were promised. **What problems is CloudTalk solving and how is that benefiting you?** We needed an IVR menu that had more features than our last service, and softphones for the office since we're moving around constantly. Cloudtalk appeared to offer those services, but they're glitchy and inconsistent. That makes it tough to run a business. ### 10. If complexity & bad customer service had a child, it would be named cloudtalk. **Rating:** 0.5/5.0 stars **Reviewed by:** Nick D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2020 **What do you like best about CloudTalk?** Zoho integration, click to call feature, Autodial. **What do you dislike about CloudTalk?** 1. Customer service, horrible. It will take him days to respond to something and when they do respond to give you a smart comment about how you don't understand technology. 2. Cost per minute, made confusion in their favor. You prepay certain minutes for us, then they say do certain minutes don't apply to certain us numbers. WHAT? 3. Technology retardation, they have so many tools that they don't understand how they all work. Took us weeks just to set up OUR voicemail. 4. Purchasing a number, this one is for the books. You can't purchase the number yourself you have to put an order and wait two days, and that you have to wait for someone else to activate that number, and then you have to wait to make that number to make outgoing calls if it was not set up like that. 5. Cancel Service, you cannot cancel service online and they have’t responded to our cancellation request in 3 days. **Recommendations to others considering CloudTalk:** My recommendation is above. **What problems is CloudTalk solving and how is that benefiting you?** I'm just trying to cancel it no problem **Official Response from Viktor Vanek:** > Dear Nick Thank you for sharing your feedback. We want to extend our sincerest apologies concerning all the issues that you have faced. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve these issues and make things right. We may not be able to change the past but if you give us a chance, we will completely make it up to you. You can reach out to us via support@cloudtalk.io, our support team will be taking care of you personally. We hope to find a solution that makes you smile. Best wishes ### 11. Super bad customer experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about CloudTalk?** I really liked that they have a free tier **What do you dislike about CloudTalk?** Their customer experience is super bad. Really not satisfied **Recommendations to others considering CloudTalk:** Subscribe at your own risk. **What problems is CloudTalk solving and how is that benefiting you?** We use for outbound sales and be able to call local numbers with a local number ### 12. Avoid! Full of glitches and poor customer support! **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2020 **What do you like best about CloudTalk?** The UI seems good from initial glance but... **What do you dislike about CloudTalk?** The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs! **Recommendations to others considering CloudTalk:** Do your research well and avoid at all costs. **What problems is CloudTalk solving and how is that benefiting you?** Unfortunately none to their poor operation and customer care. ### 13. Good if it works **Rating:** 1.0/5.0 stars **Reviewed by:** Cipriano G. | Cipriano Groenendal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about CloudTalk?** With a variety of apps, it's possible to answer calls both from the office and on a cell phone. **What do you dislike about CloudTalk?** The voip client often just randomly stop working. Calls will ring for coworkers, but not on my screen until I reload the app. Integration to external services has randomly stopped working too. No easy way to mark as 'available to be called' without leaving ring groups. Unable to change ringtones on the client. **Recommendations to others considering CloudTalk:** Probably a good solution for a dedicated call center, but not for small departments / companies. The lack of flexibility in phone groups really hampers usage. **What problems is CloudTalk solving and how is that benefiting you?** Calls are available to be answered either through the app, site, or cellphone. Integrates with our CRM. ### 14. Everything Was Great Until We Actually Tried To Use The Service **Rating:** 0.0/5.0 stars **Reviewed by:** Ryan C. | Chief Operations Officer, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about CloudTalk?** The upfront sales experience was good. The representative walked us through the features after confirming our needs. The interaction was pleasant and informative. **What do you dislike about CloudTalk?** The level of service after we purchased the service was not satisfactory. We were informed that someone would contact us to assist us with integration and we did not receive contact. We were also informed that we would be able to contacted if we needed any sort of assistance. The representatives are not responsive to emails and the phone lines are always busy. **Recommendations to others considering CloudTalk:** CloudTalk seemed to be a great service. Unfortunately, we never were able to launch the service although we really I'd recommend getting a consult from JustCall, a similar service that has been working very well for us. **What problems is CloudTalk solving and how is that benefiting you?** I was not able to officially launch this service for my team. The integration with Pipedrive was not operable. The integration did not allow us to dial from Pipedrive. **Official Response from David Cacik:** > Hi Ryan, we're sorry about your negative experience. I double checked the communication between you and our customer support team and indeed, there is room for improvement on our end. In fact, we have doubled the support team in the past 3 months to provide faster and more accurate support, not just reactively but proactively as well. -Dave ### 15. Bad service with continuous issues- moved to competitor **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2019 **What do you like best about CloudTalk?** Easy to use and synchronized with pipedrive **What do you dislike about CloudTalk?** Takes time to appear on pipedrive and a lot of issues for international numbers. At least once a week services were down- we cancelled out contract **What problems is CloudTalk solving and how is that benefiting you?** we use it for sales calls ### 16. Inconsistent **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2020 **What do you like best about CloudTalk?** I like being able to make calls over Wifi from any device. **What do you dislike about CloudTalk?** Majority of the time I do not hear a dial tone, nor does the person on the other line hear me or I cannot hear them. I usually have to attempt a call multiple times for it to be successful and even then it will cut out and fail sometimes. **What problems is CloudTalk solving and how is that benefiting you?** I like being able to access calls from any device ### 17. Cloud talk is not very intuitive. It does not follow basic call routing standards **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2020 **What do you like best about CloudTalk?** The transfer function is quite simple. It is made rather easy to transfer between different users **What do you dislike about CloudTalk?** The call routing, this dosnt seem to have a "longest waiting" option and the calls seem to get stuck. **What problems is CloudTalk solving and how is that benefiting you?** We are able to answer calls from Germany in an english placement. **Official Response from Viktor Vanek:** > Thank you so much for taking the time to write to us. I wanted to let you know how sorry we are that you went through that difficult experience. If you have any more comment or feedback, you can send it to our team at support@cloudtalk.io Have a nice day. ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+12%3A47%3A52+-0500&secure%5Bsession_id%5D=58874b7f-f4d9-4b65-ba43-bd182de9bf00&secure%5Btoken%5D=7737bdb03af483a84dd4ee6cf1232db5bfda67ca7e718f5ff3eae550a38d8761&format=llm_user) ## CloudTalk Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Attention](https://www.g2.com/products/attention/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews) - [Clarify CRM](https://www.g2.com/products/clarify-crm/reviews) - [Copper](https://www.g2.com/products/copper/reviews) - [Dataddo](https://www.g2.com/products/dataddo/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [FIVE CRM](https://www.g2.com/products/five-crm/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [HubSpot Academy](https://www.g2.com/products/hubspot-academy/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Kommo](https://www.g2.com/products/kommo/reviews) - [Krisp](https://www.g2.com/products/krisp/reviews) - [Leexi](https://www.g2.com/products/leexi/reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Make](https://www.g2.com/products/outfit-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Modjo](https://www.g2.com/products/modjo/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) - [noCRM.io](https://www.g2.com/products/nocrm-io/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pabbly](https://www.g2.com/products/pabbly/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pipedrive Dealbot](https://www.g2.com/products/pipedrive-dealbot/reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) - [Piper AI Plataform](https://www.g2.com/products/piper-ai-plataform/reviews) - [Plecto](https://www.g2.com/products/plecto/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [Workable](https://www.g2.com/products/workable/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) ## CloudTalk Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dialing Options** - Preview Dialing - Progressive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,363 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews)