CloudTalk Reviews & Product Details

The call quality is very good with excellent features like call routing and call recording, and it's also very helpful to review and analyze the sales and support team. Review collected by and hosted on G2.com.

Cloud Talk is a good tool overall, but sometimes when we connect a call with a person it doesn't give any sound and we are not able to know if the call connected or not and suddenly we hear the voice of the person without any ring. Review collected by and hosted on G2.com.

What I like best about CloudTalk:

User-friendly interface – Easy to navigate and operate.

Real-time call monitoring, analytics, and call recording – Enhances team productivity and helps with performance tracking.

Customizable call flows and IVRs – Enables a more personalized and efficient customer service experience. Review collected by and hosted on G2.com.

Areas for Improvement in CloudTalk:

Call quality fluctuations – Occasional audio delays or drops during peak usage.

Reporting limitations – Some reports could offer more customization and export options.

Pricing structure – Costs can add up quickly when scaling teams or adding premium features. Review collected by and hosted on G2.com.

I use CloudTalk for automating the 'Grunt Work' and it really helps in eliminating 'Data Silos'. What stands out for me are the 'Smart Dialer' and 'Power Dialer' features, which are essential in my workflow. I also appreciate that the initial setup of CloudTalk was so easy. I would definitely recommend it to others, given it a 10/10 for recommendation. Review collected by and hosted on G2.com.

I find the mobile app's performance lacking, and there are technical stability and connectivity issues. Review collected by and hosted on G2.com.

The best thing in the CloudTalk is that there is a desktop application you can use and it works quite well. You are able to create IVR lists and make recordings. Review collected by and hosted on G2.com.

Integation problems with HubSpot. The basic integration works, but the CloudTalk support team have used several months trying to create an integration that creates a ticket automatically to our system, when phone call being made. Review collected by and hosted on G2.com.

What I appreciate most about CloudTalk is how easy it is to use and how well it works with the tools we already have. Adding new team members is made easy by the user-friendly interface. Review collected by and hosted on G2.com.

There's really nothing wrong with it, but if I had to pick one issue, it would be that it can take a while to get everything set up and configured to your liking. Furthermore, there is somewhat of a learning curve for some of the more sophisticated features. Nevertheless, once everything is set up, the system runs smoothly and the support staff is always available to help. Review collected by and hosted on G2.com.

The connection rate throughout the region, regardless of the country, is excellent. I highly recommend it. Review collected by and hosted on G2.com.

Occasionally, the voice call experiences some jitter, but I suppose that's typical for most VoIP services. Review collected by and hosted on G2.com.

What I like best is the fact that it could be integrated with the CRM that my company uses. This helps my work, as the call is recorded and supervision can check it. Review collected by and hosted on G2.com.

I don't know if this is something that my compay should work, but whenever I call it appears a strange number to whom I am calling. Review collected by and hosted on G2.com.

CloudTalk has been a great product for us so far. We upgraded from an archaic system and the benefits are endless. We have found it so much easier to organize our contacts. Simple things such as Called ID and it being integrated with the CRM . The UI is really easy to use and the app is basic and does everything it needs to do without being over complicated. Review collected by and hosted on G2.com.

As of now there is no dislikes the software is very Ease to use. Review collected by and hosted on G2.com.

What I really like is that it allows making calls all over the world easily and with great connection quality. It’s very convenient for international communication. Review collected by and hosted on G2.com.

Actually, I don’t have any major dislikes about CloudTalk. Review collected by and hosted on G2.com.

What I like best about CloudTalk is its seamless integration with our CRM and the ability to automate call workflows. It makes it easy to route calls intelligently, record conversations for quality assurance, and track performance with detailed analytics. The call quality is consistently clear, even during high-volume hours, and the user interface is clean and easy to navigate—even for new team members. CloudTalk really empowers our remote team to operate like we're in the same office. Review collected by and hosted on G2.com.

The initial setup—especially for call routing and IVR—can be a bit overwhelming without some technical know-how, though the support documentation and team are helpful. The mobile app is convenient, but could benefit from a few more features to match the desktop experience. Also, as your team grows, pricing can increase noticeably, so it's something to plan for. That said, the value and functionality it offers still make it a worthwhile investment for growing teams. Review collected by and hosted on G2.com.