--- title: CloudTalk Reviews meta_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1847 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1847 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,847 ## About CloudTalk CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 ## CloudTalk Pros & Cons **What users like:** - Users appreciate the **ease of use** of CloudTalk, benefiting from seamless calls and integrations. (328 reviews) - Users value the **exceptional reliability** of CloudTalk, noting its stable performance and intuitive interface across devices. (160 reviews) - Users praise the **intuitive interface** of CloudTalk, simplifying communication and enhancing overall user experience. (155 reviews) - Users find CloudTalk **extremely helpful** for real-time tracking, simplifying their KPI management and enhancing call efficiency. (143 reviews) - Users appreciate the **quick and easy call features** of CloudTalk, enhancing communication efficiency and convenience. (142 reviews) - Call Quality (129 reviews) - User Interface (120 reviews) - Call Recording (113 reviews) - Easy Integration (113 reviews) - Users praise the **excellent customer support** of CloudTalk, highlighting their quick responses and effective cooperation. (111 reviews) **What users dislike:** - Users report **call issues** with access and connectivity, leading to disruptions in their experience with CloudTalk. (159 reviews) - Users experience occasional **connection issues** with CloudTalk, leading to operational problems and unexpected interruptions. (77 reviews) - Users express frustration over **missing essential features** like SMS search and Dutch language support in CloudTalk. (60 reviews) - Users find that **call synchronization issues** with Pipedrive can lead to frustration during call management with CloudTalk. (57 reviews) - Users experience **poor connectivity** , struggling with international calls and the app's inconsistent online registration. (48 reviews) - Dialer Issues (43 reviews) - Software Bugs (43 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (40 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (38 reviews) - Slow Loading (38 reviews) ## CloudTalk Reviews ### 1. Cloud talk review **Rating:** 4.5/5.0 stars **Reviewed by:** Harish R. | Senior executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** The Quality of call is good, voice is clear at both ends **What do you dislike about CloudTalk?** Sometimes call is not getting connected while calling through desktop application, but the connection through mobile is good **What problems is CloudTalk solving and how is that benefiting you?** Helps to connect with prospects through call. ### 2. Streamlined Communication and Powerful CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Customer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about CloudTalk?** What I like best about CloudTalk is its intuitive call center functionality and how seamlessly it integrates with HubSpot.—they provide actionable insights that help improve team performance and customer service. **What do you dislike about CloudTalk?** Occasional Call Quality Issues: Some users report dropped calls, delays, or poor audio quality, especially when internet connections aren't strong. **What problems is CloudTalk solving and how is that benefiting you?** Before using CloudTalk, we struggled with inconsistent call quality, lack of integration with our CRM, and limited visibility into team performance. ### 3. User-Friendly App, But Voicemail Access Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Shailesh Y. | Mortgage Fulfillment Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CloudTalk?** It easy to operate and the app is user friendly **What do you dislike about CloudTalk?** We can't access voicemail through phone app **What problems is CloudTalk solving and how is that benefiting you?** Its refined product with no issues so far. Great user interface ### 4. Crystal-Clear Call Quality Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Julibeth M. | Sales development representatives, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about CloudTalk?** The quality of each call is better, and the connection is faster. **What do you dislike about CloudTalk?** So far, everything has been good and I have no complaints. **What problems is CloudTalk solving and how is that benefiting you?** None. ### 5. A good experience **Rating:** 5.0/5.0 stars **Reviewed by:** João V. | Estágio Macro Research, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about CloudTalk?** Calls are very good and the app has very good features. **What do you dislike about CloudTalk?** Until now, I didnt had any dowsides, but I didnt use the service all that long. **What problems is CloudTalk solving and how is that benefiting you?** Its making work more efficient and easy. ### 6. Great experience and trustworthy company! **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara A. | Administrador e empresario, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about CloudTalk?** Easy access to customer information before important meetings **What do you dislike about CloudTalk?** For now, I don't see anything that makes me dissatisfied. **What problems is CloudTalk solving and how is that benefiting you?** Storage of information which provides me with quick access when necessary. ### 7. Average but great potential **Rating:** 5.0/5.0 stars **Reviewed by:** irfan m. | sales consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about CloudTalk?** giving calls without having problem. Super help desk **What do you dislike about CloudTalk?** Although it has some problems, the application works like a charm. Having no issues when giving and having calls. App image quality compresses and messes up the quality, but I can see that the application is open to get developed. **What problems is CloudTalk solving and how is that benefiting you?** We were using google voice, were having some problems sending text and mms messages. We have no issues now with Cloudtalk ### 8. Very reliable and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Kseniia Z. | Brand Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about CloudTalk?** I am very satisfied with CloudTalk! The calls work perfectly, the connection is stable, and the operation is simple. I find it particularly convenient that I can use the service from abroad as well. Highly recommended! **What do you dislike about CloudTalk?** If my internet connection is poor, the call sometimes gets interrupted or the quality suffers. However, this is more due to the connection than to CloudTalk itself. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk solves the problem for me of being able to make calls reliably and flexibly, no matter where I am. I can make and receive calls both in the office and from abroad without any loss of quality (with a good internet connection). This makes my work much more efficient and flexible. ### 9. smooth, reliable, and keeps everything running! T **Rating:** 5.0/5.0 stars **Reviewed by:** blessy d. | Sale representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2025 **What do you like best about CloudTalk?** CloudTalk is like a warm cup of coffee for customer support teams—smooth, reliable, and keeps everything running! The call quality is crystal clear, the interface is super user-friendly, and the features make communication a breeze. It’s like having a little cloud of efficiency floating over your business. Highly recommend! **What do you dislike about CloudTalk?** can add more filter and transparency with the filters **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is like a warm cup of coffee for customer support teams—smooth, reliable, and keeps everything running! The call quality is crystal clear, the interface is super user-friendly, and the features make communication a breeze. It’s like having a little cloud of efficiency floating over your business. Highly recommend! ### 10. Solid solution that boosted our efficiency and integrated seamlessly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about CloudTalk?** We’re really happy with how easily CloudTalk integrated into our existing systems—it was straightforward and didn’t require much time or effort. Since implementing it, we’ve seen a noticeable improvement in team efficiency and call handling. The interface is intuitive and the features support our day-to-day needs really well. **What do you dislike about CloudTalk?** We’ve encountered a few technical issues with certain headsets, and occasionally, our customers report sound quality problems during calls. While not a dealbreaker, these glitches can be disruptive and we hope future updates will improve hardware compatibility and audio stability. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has helped us streamline our customer communication by centralizing call management and improving response times. Before, we had scattered tools and manual processes that slowed us down. Now, with CloudTalk, our team handles calls more efficiently, tracks performance, and stays organized. This has resulted in better customer satisfaction and less time wasted on technical or routing issues. ### 11. It has good interphase, easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Nick . | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** recording, ai translation and also history. easy to use **What do you dislike about CloudTalk?** as of now. there are nothing to dislike about. sometimes there is connectivity issue. **What problems is CloudTalk solving and how is that benefiting you?** it helps in calling, listening recording, ai translation, notes. ### 12. Perfect to call overseas **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about CloudTalk?** Outbound calls from the Philippines show as a Belgian number to the recipient, making communication more seamless and locally recognizable. **What do you dislike about CloudTalk?** The cost of the membership that doesn't include x amount consumable credits. **What problems is CloudTalk solving and how is that benefiting you?** Outbound calls from the Philippines show as a Belgian number to the recipient, making communication more seamless and locally recognizable. Before I discovered CloudTalk, my leads received calls from a Filipino number, which was very suspicious to them. ### 13. Easy and Simple Phone System **Rating:** 5.0/5.0 stars **Reviewed by:** Luke F. | Sales Adviser, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about CloudTalk?** The simplicity of it and the ease of listening in to calls. **What do you dislike about CloudTalk?** Call recordings and hub can be quite difficult to use. **What problems is CloudTalk solving and how is that benefiting you?** Ease of listening to live calls for training purposes. ### 14. Easy Global Calling with Smooth Integrations, Minor Setup Confusion **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** CloudTalk is easy to use, it allows you to have calls all over the world (as long as the destination is allowed), the function is ok, integrated with some tools and also could be use as a separate app. **What do you dislike about CloudTalk?** The only thing that confused me at first was the answering in an automatic way. **What problems is CloudTalk solving and how is that benefiting you?** I am able to call when I need it ### 15. I love the amount of functions in CloudTalk and the responsiveness of the support. **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel S. | Customer support specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about CloudTalk?** Easy to use with basic functions. I also love the more difficult funckions and the fact that customer support (especially Lucia and Daniela, but also others) quickly and clearly help me understand the more difficult and complex mechanisms. The integration via API key with our inhousing application also allowed for a couple of automations ex. SMS reminders. **What do you dislike about CloudTalk?** The application certainly needs a few improvements, lacking basic functions such as visible missed callback attempts in missed inches. But it's also hard to set intelligent callbacks from the missed tab, when, for example, I actively use 3 phone numbers. In the analytics itself it also sometimes shows errors and e.g. I can't open call steps in a separate tab using the middle button only I am forced in the same tab and then when I return it returns me to the very beginning. **What problems is CloudTalk solving and how is that benefiting you?** Definitely the quality of the sound of our calls after the abandoned Aircall provider. Also SMS features that have greatly improved our responsiveness ### 16. Good price/quality ratio **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher M. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** The Power Dialer, the ease of use for the initial setup **What do you dislike about CloudTalk?** Honestly, I did not find a critical flaw during the operation. **What problems is CloudTalk solving and how is that benefiting you?** The design of outbound campaigns and the power dialer are very useful. ### 17. Works well most of the time and integrates well with HubSpot **Rating:** 3.5/5.0 stars **Reviewed by:** Wayne S. | Head of Systems & Processes, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about CloudTalk?** Simple to setup and use with useful call flow features. Integrates well with HubSpot. Can call all countries - essential as we have a global customer base. Power dialer options for campaigns. European operation so available during UK working hours. **What do you dislike about CloudTalk?** Technical errors affecting calls to certain countries. Sometimes takes a while to resolve errors. No timezone features for power dialer. **What problems is CloudTalk solving and how is that benefiting you?** Call tracking and recording integrated with HubSpot contact record. ### 18. Great Sales phone tool with a great centralized dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Alan O. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about CloudTalk?** I've been using CloudTalk for almost a month now, and it's working great! They have this great centralized dashboard that allows you to dig deep into your calls and see how you can improve them! **What do you dislike about CloudTalk?** We had to integrate manually, country by country, into the sales phone in order to reach many countries. But this is solved now **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk solves the way you review your calls and improve them. ### 19. Just simple best app i been using in the work places **Rating:** 5.0/5.0 stars **Reviewed by:** Daria B. | Admin Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about CloudTalk?** CloudTalk is a fantastic tool! Integrated with my CRM, it makes calls quick, easy, and crystal clear. Using CloudTalk alongside Pipedrive has been a seamless experience, significantly improving my workflow. It’s the best telephone system I’ve used of all I’ve tried—it makes communication simple and smooth. I highly recommend it! **What do you dislike about CloudTalk?** The only downside is that phone calls don’t always sync well with Pipedrive, which can be a bit frustrating. If this issue gets resolved, it will be absolutely perfect! **What problems is CloudTalk solving and how is that benefiting you?** My company dont have a good tracking system so the cloudtalk is resolving a lack of call recording and tracking and keep my files well organised. ### 20. Reliable cloud-based calling solution with great support **Rating:** 4.0/5.0 stars **Reviewed by:** Mark J. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about CloudTalk?** CloudTalk is easy to set up and use. The call quality is reliable, and the interface is user-friendly. I also appreciate the analytics and integrations with other tools. **What do you dislike about CloudTalk?** Sometimes there’s a slight delay when connecting calls, and the mobile app could use some improvements. It would also help to have more customization options in the reporting features. **What problems is CloudTalk solving and how is that benefiting you?** The ability to call and receive calls from my clients and partners. ### 21. Outstanding Service & Exceptional Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Faiz S. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about CloudTalk?** CloudTalk is its crystal clear call quality, user friendly interface, and powerful features like intelligent call routing and real-time analytics **What do you dislike about CloudTalk?** new feature rollouts require a short adjustment period, and the mobile app could benefit from a few more advanced settings **What problems is CloudTalk solving and how is that benefiting you?** Features like intelligent call routing, call recording, and CRM integration have reduced missed calls, improved agent productivity, and enhanced our customer service response time ### 22. Generally Reliable App with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about CloudTalk?** The app works well most of the time and it's easy to use. **What do you dislike about CloudTalk?** I had issues calling numbers in Australia, although it was resolved. Also, as with other apps some numbers or countries present issues from time to time. **What problems is CloudTalk solving and how is that benefiting you?** This app has been useful for making international calls, allowing me to reach numbers in other countries with ease. ### 23. A well integrated cloud based calling system **Rating:** 4.0/5.0 stars **Reviewed by:** Eddie F. | Sales Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about CloudTalk?** The call quality is consistently excellent, and the user-friendly interface makes it easy to manage and track conversations. Features like call recording, analytics, and CRM integrations have streamlined our workflow and improved our team’s productivity. The support team is responsive and helpful, making onboarding smooth and efficient. Highly recommended for any business looking to enhance its communication tools! **What do you dislike about CloudTalk?** The mobile app lacks some functionality available in the desktop/web versions, which can hinder remote work flexibility. **What problems is CloudTalk solving and how is that benefiting you?** The ability to allow open call listening amongst colleagues is invaluable. This has helped with the training of new starters and accelerated the learning curve for the sales team ### 24. Intuitive and User-Friendly with Excellent Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** In my experience, this product is both easy to use and intuitive. Its straightforward implementation process, combined with a wide range of features, really makes it stand out from other providers. **What do you dislike about CloudTalk?** We had some technical difficulties in the beginning, however, customer service is great and quickly supported us. **What problems is CloudTalk solving and how is that benefiting you?** Excellent support for a customer-centric position that demands strong organizational skills and effective tools. ### 25. Perfect Customization and Simplicity—Absolutely Love It! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick J. | Senior CDR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CloudTalk?** Very simple to use - customization is perfect **What do you dislike about CloudTalk?** Nothing really is bad about CloudTalk, it's a good system **What problems is CloudTalk solving and how is that benefiting you?** Ease to reach target customer. ### 26. Great Calling Solution **Rating:** 5.0/5.0 stars **Reviewed by:** VY P. | Sales Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about CloudTalk?** What I love most about CloudTalk is how seamless and efficient it makes managing calls. The call quality is outstanding, and the interface is incredibly intuitive. The features, like call routing, analytics, and integrations, are super helpful for streamlining customer communication. Plus, the support team is always responsive and goes above and beyond to assist. It’s a game-changer for any business! **What do you dislike about CloudTalk?** I can't identity any downsides of the app. Everything is very efficient. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk solves the problem of inefficient and unreliable communication systems. It streamlines call management with features like call routing, automated workflows, and real-time analytics, making it easier to handle high call volumes. It’s benefiting me by improving team productivity, reducing call wait times, and providing valuable insights into customer interactions, all while ensuring a seamless experience for both agents and customers. The ease of use and reliability have truly transformed our communication processes. ### 27. Personal Review - 28/7 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** It's very easy and intuitive to use. I like that I can find the contacts by pasting just the name. **What do you dislike about CloudTalk?** Sometimes the quality of the call is not the best, either me or who I am calling is not able to listen very well, there are moments of disconnections. **What problems is CloudTalk solving and how is that benefiting you?** It is very fast to initiate a call and to listen to the conversations in case of further review. ### 28. Functionality and Features in Abundance, No Negative Points **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** I find it very functional, there are several resources available on the panel. **What do you dislike about CloudTalk?** Nothing to complain about, I think the app is quite complete. **What problems is CloudTalk solving and how is that benefiting you?** accessibility, very practical and dynamic ### 29. Time-Saving Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas K. | Strategic Growth Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** Hubspots integration saves a ton of time. **What do you dislike about CloudTalk?** The dialling software was a great addition for call blocks./ **What problems is CloudTalk solving and how is that benefiting you?** Helps me call quickly and efficiently. ### 30. Love Being Able to Listen to Recordings **Rating:** 4.0/5.0 stars **Reviewed by:** Kurt P. | SDR/BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** that you can listen to the recordings and see the numbers timezones **What do you dislike about CloudTalk?** it lags and the mic does not work sometimes **What problems is CloudTalk solving and how is that benefiting you?** lagging ### 31. Cloud Talk Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tina M. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about CloudTalk?** I've been using CloudTalk for a while now, and I'm genuinely impressed. The interface is clean and user-friendly. Both messaging and calling features work smoothly without any lag or freezing. It's been especially helpful for improving communication within our team. Timely notifications and the ability to keep records of conversations are big pluses. Overall, it's a fast, reliable, and efficient app. I definitely recommend it! **What do you dislike about CloudTalk?** Honestly, there’s nothing I really dislike about CloudTalk, except that it asks for a rating after every call. Aside from that, everything works great! **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk simplifies call center communication and boosts agent efficiency, increasing customer satisfaction. ### 32. Easy Data Tracking and Integration, But Call Logging Can Be Tricky **Rating:** 4.0/5.0 stars **Reviewed by:** Mrigakshi S. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** Easier to track data to call. Easy integration. **What do you dislike about CloudTalk?** Difficulty in loggin calls if the data is not available **What problems is CloudTalk solving and how is that benefiting you?** More connectivity. ### 33. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Nikodem A. | CSS Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about CloudTalk?** CloudTalk has been an absolute game-changer for our team! From the get-go, the user interface was easy to navigate and intuitive, allowing us to integrate it quickly into our daily operations. The voice quality is top-notch, and we've experienced minimal downtime since implementing the system. The customer support team is incredibly responsive and knowledgeable, always ready to help with any issue. We love the flexibility it offers, from call routing to detailed analytics that help us optimize performance. It’s made our communication both more efficient and reliable, whether for sales calls, customer service, or internal discussions. Highly recommend CloudTalk for any business looking for a professional, easy-to-use, and robust cloud phone solution. It’s definitely been worth every penny! **What do you dislike about CloudTalk?** Nothing at the moment, everything is great! **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has been solving several key challenges for our team. It’s streamlined our communication process, allowing us to manage customer support and sales calls efficiently in one place. The system's intuitive call routing and automated features save us a lot of time, ensuring calls are directed to the right person instantly. We’ve also seen significant improvements in call quality and reliability, which have been a huge benefit for both internal and external communications. Overall, CloudTalk has enhanced our productivity and provided us with the tools we need to support our clients more effectively. Everything is running smoothly! ### 34. Excellent Connectivity, No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** Connectivity and stability is really good **What do you dislike about CloudTalk?** Sometimes the routing is not accurate 100% **What problems is CloudTalk solving and how is that benefiting you?** Reaching out to different countries ### 35. Excellent VOIP tool **Rating:** 4.0/5.0 stars **Reviewed by:** Dino J. | Head of Business Development UK, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** Ease of use and user experience in general **What do you dislike about CloudTalk?** incoming calls not as good as outgoing ones **What problems is CloudTalk solving and how is that benefiting you?** Ability to call internationally and use local numer id ### 36. Affordable and best app i've use so far **Rating:** 5.0/5.0 stars **Reviewed by:** Abby I. | Head of Technology, Gambling & Casinos, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2025 **What do you like best about CloudTalk?** It lets me choose how many credits we can load and the pay as you go. **What do you dislike about CloudTalk?** There are times that the software is down. **What problems is CloudTalk solving and how is that benefiting you?** The problem I had was the invoices. they were able to resend it to another email of mine. ### 37. It is ok **Rating:** 3.5/5.0 stars **Reviewed by:** Roxana-Kamer B. | Student Adviser, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about CloudTalk?** CloudTalk works in general, and I especially appreciate that I can insert detailed information for every call. However, there is always some small space for improvement. **What do you dislike about CloudTalk?** CloudTalk works in general, and I appreciate that I can insert detailed call information. However, I do have occasional errors and random call disconnections. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps with our call management by streamlining communication, having all communications rolled into one, and simply monitoring and recording every conversation. Having the call details entered in detail, data integration with CRM applications, and access to call analysis improves team performance, enhances customer support, and simplifies follow-up ### 38. Received Good Result in Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about CloudTalk?** It is provided a good service with all the detailing, like the customer and the support executive sentiment and the way the conversation is done, and with that the customer feels happy or not with the provided solution in real time. **What do you dislike about CloudTalk?** Sometimes voice compromise in peak hours. **What problems is CloudTalk solving and how is that benefiting you?** It is very beneficial to us to have real time to identify the customer and the support executive's sentiment and to know the customer satisfaction once solution is provided by the support executive and how he or she is satisfied, and according to that, we can train our staff accordingly. ### 39. Solid calling solution with room to grow **Rating:** 5.0/5.0 stars **Reviewed by:** Suhail K. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about CloudTalk?** What I like best about CloudTalk is how easy it is to set up and use. it really helps streamline our workflows. **What do you dislike about CloudTalk?** Honestly, there’s nothing I dislike. Everything works smoothly for our needs. The interface is intuitive, the call quality is reliable, and support is responsive whenever needed. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us streamline all our client communication in one place. ### 40. Great tool, does it what it says! **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie B. | Partner Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about CloudTalk?** The best thing about Cloud Talk is that I never have to think about it, it's there when I need it and always works. For a calling product, that's exactly what I expect. **What do you dislike about CloudTalk?** The only downside I can see is that I have to login separately to access the analytics. Not a huge problem as I don't use the analytics very often, but it could be better if it was accessible directly from the desktop app. **What problems is CloudTalk solving and how is that benefiting you?** Our old solution was unreliable, so we spent a lot of time mitigating issues. Cloud Talk is a solution that just works. We don't spend time troubleshooting and that's the best value. ### 41. CloudTalk Review: A Comprehensive, User-Friendly VoIP Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Steven M. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about CloudTalk?** Effortless Access to Call Recordings: Call recordings are easy to find, allowing users to quickly access past conversations. This feature is essential for quality assurance, training, and compliance. The ease of accessing and managing call recordings on CloudTalk simplifies follow-ups and allows teams to focus on delivering better service without time wasted on digging through files. WhatsApp Integration is a key feature that we frequently use to contact our customers **What do you dislike about CloudTalk?** Sometimes the system will bug out on a feature and you need to close and re-open the application or clear the cache and restart the application requiring a new login via Google to re-enable all of the features **What problems is CloudTalk solving and how is that benefiting you?** Automated AI Notes: CloudTalk’s automated AI notes feature is a huge time-saver. After each call, AI generates notes that summarize the conversation, which can be incredibly helpful for customer support and sales teams. This feature reduces the manual workload of note-taking and ensures that no critical details are missed, fostering more informed follow-ups. One of the standout aspects of CloudTalk is its responsiveness to unique business needs. The development team is highly capable and willing to make customised changes upon request. This flexibility makes CloudTalk a highly adaptable solution that can grow and evolve alongside your business. ### 42. Solved our problems **Rating:** 4.5/5.0 stars **Reviewed by:** Matt J. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about CloudTalk?** As a growing business, we were experiencing more and more communication issues and complaints. After researching the market we chose CloudTalk. We have now been using the system for a couple of months and it has resolved the issues that were causing customers to complain. The added bonus is we have excellent analytics and custom call queues which have given us control and transparency for our comms team. I would definitely recommend CloudTalk to others. **What do you dislike about CloudTalk?** The process for setting up WhatsApp is a pain, but largely due to Meta's processes, not CloudTalks The initial training session provided was not great, but another member of the CloudTalk team stepped in and supported us during the implementation phase. **What problems is CloudTalk solving and how is that benefiting you?** Custom call queues have enabled us to use audio branding, skill-based routing and automated call backs to ensure we never miss a call and customers get a good experience. Previously, customers called and were sent to voicemail if no agents were available, now they have the choice of waiting, getting a call back or leaving a message. Our previous system had rudimentary analytics, which were misleading. The CloudTalk dashboard allows us to get detailed insights about call stats. ### 43. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alane S. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** Ease of use, frequency of use, ease of integration **What do you dislike about CloudTalk?** The connection is a bit bad, delay, difficulty with support **What problems is CloudTalk solving and how is that benefiting you?** Improve connection ### 44. Best platform for VOIP services **Rating:** 5.0/5.0 stars **Reviewed by:** Capota C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about CloudTalk?** I’ve been using CloudTalk more recently and have discovered additional features that I really like. They’ve updated their web platform, and it’s clear they’re investing in their web platform to enhance usability for end clients. **What do you dislike about CloudTalk?** The web interface can be a bit confusing at first, but it’s still more user-friendly than other similar platforms **What problems is CloudTalk solving and how is that benefiting you?** It saved me the time and effort of creating a PBX system myself. ### 45. My Wonderful Experience with CloudTalk. **Rating:** 5.0/5.0 stars **Reviewed by:** Parshu N. | Inside sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2025 **What do you like best about CloudTalk?** I can change my contact number including international numbers and contact to any country client. international calling is smooth and best! I can even SMS my clients which i feel is the best Option. **What do you dislike about CloudTalk?** we don't have access to some country numbers. **What problems is CloudTalk solving and how is that benefiting you?** Well Firstly i can connect with any of my clients with my business number and can SMS with my business number as well. So i can separate My personal & business number. Helps in connecting with any of my international or domestic clients which helps in my business. ### 46. Clouldtalk mamking work efficient and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Zeeshan M. | Team Lead Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2025 **What do you like best about CloudTalk?** The layout is clean and easy to navigate, making it very approachable even for first-time users. Responses feel human and engaging, rather than robotic or stiff.t adapts fairly well to different conversation styles. **What do you dislike about CloudTalk?** Sometimes Too Formal or Generic It occasionally struggles with multi-part or layered questions, leading to shallow or partial answers. **What problems is CloudTalk solving and how is that benefiting you?** Cloud talk making my work easy by making the clients connect with me from the thought-out the world with any call errors and networking issue. ### 47. Cloudtalk AI Phone system **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver N. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** Cloudtalks AI notes are amazing. They shorten down admin for our sales team. Instant access to recordings and seamless connection. **What do you dislike about CloudTalk?** The only downside is they dont have a Reporting board for multiple agents in the same tab, so that we can use it for daily reporting in one area. **What problems is CloudTalk solving and how is that benefiting you?** increasing productivity with automated ai note taking and summaries. ### 48. Solid service with helpful features and some improvements needed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2025 **What do you like best about CloudTalk?** The setup was straightforward, and the interface is intuitive, making it easy to manage calls and messages seamlessly. The call quality is consistently clear, and I appreciate the flexibility of using the service across different devices. Call analysis provides useful insights into call activity. Customer support has been responsive whenever I needed help, which adds to the reliability factor. **What do you dislike about CloudTalk?** It would be great to have a muting option while dialing a call, as this would help avoid background noise before the call connects. Also, making it easier and quicker to start a text conversation within the app would enhance the overall user experience. **What problems is CloudTalk solving and how is that benefiting you?** It centralizes phone calls, messages, and contacts in one easy-to-use platform, so I don’t have to juggle multiple tools or devices. This saves time and reduces confusion. ### 49. Easy to use and on par with other phone app providers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** Familiar interface (I used other providers in the past), easy to setup and use. **What do you dislike about CloudTalk?** I have some connection issues sometimes, especially at the start of a call. Connection is spotty for the first couple of seconds but usually works after that. **What problems is CloudTalk solving and how is that benefiting you?** Being able to reliably make calls on a daily basis and sync those with my CRM ### 50. Review on cloud talk **Rating:** 5.0/5.0 stars **Reviewed by:** Martin d. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about CloudTalk?** CloudTalk is an easy-to-use dialer that offers smooth connections and crystal-clear audio every time. It provides detailed analytics, helping you keep track of your progress and performance with ease. The platform also includes useful filters for better tracking of important data, making it easier to monitor and improve your work. With its simple interface and powerful features, CloudTalk helps businesses work more efficiently and improve customer interactions. **What do you dislike about CloudTalk?** There are really no such features which are not useful. All the feature provided by CloudTalk useful **What problems is CloudTalk solving and how is that benefiting you?** Easy to use, Better connectivity and available analytics for performance tracking ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+07%3A44%3A54+-0500&secure%5Bsession_id%5D=4d8159bb-6ffd-4c4d-8db2-bcaedf0d5bc6&secure%5Btoken%5D=5a63f78190e30f1375fb8c360b62f05755f752e1467b97e4d9e078808707f858&format=llm_user) ## CloudTalk Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Attention](https://www.g2.com/products/attention/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews) - [Clarify CRM](https://www.g2.com/products/clarify-crm/reviews) - [Copper](https://www.g2.com/products/copper/reviews) - [Dataddo](https://www.g2.com/products/dataddo/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [FIVE CRM](https://www.g2.com/products/five-crm/reviews) - [FLG](https://www.g2.com/products/flg-flg/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [HubSpot Academy](https://www.g2.com/products/hubspot-academy/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Kommo](https://www.g2.com/products/kommo/reviews) - [Krisp](https://www.g2.com/products/krisp/reviews) - [Leexi](https://www.g2.com/products/leexi/reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Make](https://www.g2.com/products/outfit-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Modjo](https://www.g2.com/products/modjo/reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) - [noCRM.io](https://www.g2.com/products/nocrm-io/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pabbly](https://www.g2.com/products/pabbly/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pipedrive Dealbot](https://www.g2.com/products/pipedrive-dealbot/reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) - [Piper AI Plataform](https://www.g2.com/products/piper-ai-plataform/reviews) - [Plecto](https://www.g2.com/products/plecto/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [Workable](https://www.g2.com/products/workable/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) ## CloudTalk Features **Dialing Options** - Preview Dialing - Progressive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,449 reviews)