--- title: CloudTalk Reviews meta\_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1851 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1851 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center ---

# CloudTalk Reviews & Product Details

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CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0

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Product Website
CloudTalk
Seller
[CloudTalk](https://www.g2.com/sellers/cloudtalk)
Discussions
[CloudTalk Community](https://www.g2.com/products/cloudtalk/discuss)
Languages Supported

German, English, Italian, Dutch, Portuguese, Spanish

Solution Type

All-in-One

Overview by
Michal Kouril

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## Pricing

Pricing provided by CloudTalk.

### Starter

$25.00

1 User Per Year

[
View More Pricing Information
](https://www.g2.com/products/cloudtalk/pricing)

## CloudTalk Integrations
(54)

What do users say about integrations?

Verified by CloudTalk

[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

ActiveCampaign

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Amplemarket

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Apollo.io

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Attention

](https://www.g2.com/products/attention/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Bullhorn

](https://www.g2.com/products/bullhorn/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Capsule CRM

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Clarify CRM

](https://www.g2.com/products/clarify-crm/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Copper

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Dataddo

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Fin

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

FIVE CRM

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Front

](https://www.g2.com/products/front/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Marketing Hub

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Sales Hub

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

HubSpot Service Hub

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Leexi

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LiveAgent

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Magento Open Source

](https://www.g2.com/products/magento-open-source/reviews)[

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Make

](https://www.g2.com/products/outfit-make/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Microsoft 365

](https://www.g2.com/products/microsoft365/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Mindtickle

](https://www.g2.com/products/mindtickle/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Modjo

](https://www.g2.com/products/modjo/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

monday AI Work Platform

](https://www.g2.com/products/monday-com/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

monday CRM

](https://www.g2.com/products/monday-crm/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

n8n

](https://www.g2.com/products/n8n/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Nicereply

](https://www.g2.com/products/nicereply/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

noCRM.io

](https://www.g2.com/products/nocrm-io/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Odoo CRM

](https://www.g2.com/products/odoo-crm/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Outreach

](https://www.g2.com/products/outreach/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Pabbly

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Pipedrive

](https://www.g2.com/products/pipedrive/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Pipedrive Dealbot

](https://www.g2.com/products/pipedrive-dealbot/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Pipeline CRM

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Piper AI Plataform

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Plecto

](https://www.g2.com/products/plecto/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesforce Agentforce

](https://www.g2.com/products/salesforce-agentforce/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesforce Headless 360 Platform (formerly Salesforce Platform)

](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Salesloft

](https://www.g2.com/products/salesloft/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Shopify

](https://www.g2.com/products/shopify/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Shoptet

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 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Workable

](https://www.g2.com/products/workable/reviews)[

 ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image")

Zapier

](https://www.g2.com/products/zapier/reviews)[

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Zoho CRM

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ZoomInfo DaaS

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 ![Grant H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grant H.")
GH

Grant H.

創業者

Small-Business (50 or fewer emp.)

5/21/2026

"Intuitive UI and solid call quality, but Japan number setup and pricing feel limiting"

3.5/5

What do you like best about CloudTalk?

The UI is intuitive, and it’s easy to get started. The onboarding call was useful and made sure I wasn’t missing any features. After a few initial hiccups, I haven’t had any issues with call quality. Customer service has also been excellent: I had some trouble getting signed up and a few technical issues to resolve, and I consistently received a human response within 24 hours. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Signing up to get a local Japan number was cumbersome. That said, this seems largely outside of Cloudtalk’s control, since they’re working within local Japanese telco regulations. The pricing is high enough that I avoid making calls that are likely to run longer than about 10 minutes—I’ll usually switch to Google Meet, Zoom, etc. instead. It would also be nice to have access to a personalised voicemail message, or an automated Japanese message, on the base plan. Right now I only have an automated message in English, which isn’t ideal for Japanese customers. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

All issues have been solved and I know what my plan does and doesn't give me access to. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Tiit M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiit M.")
TM

Tiit M.

Global IT Manager

Logistics and Supply Chain

Mid-Market (51-1000 emp.)

5/20/2026

"Solid international coverage for voice and SMS at a competitive price"

4/5

What do you like best about CloudTalk?

The biggest win for us has been the international number coverage. We operate in several countries, and CloudTalk has been able to deliver local numbers with both voice and SMS capability in every one of them - that was actually the core requirement when move moved off from Zoom Phone, and it's been a clear delivery so far.

Onboarding was straightforward and the CloudTalk team was genuinely hands-on rather than just handing us off after signup. Post-setup support has stayed at that same level - questions get answered quickly and issues get resolved without a lot of back-and-forth. For a lean IT team, that kind of responsiveness saves real time.

The UI is clean and unfussy, no overdesigned dashboards or clutter, just the things you actually need to manage numbers, users and calls. Performance has been a non-issue, which is honestly the best compliment I can give it: pages are responsive and we haven't had to thing about it.

On integrations, the marketplace is well-stocked (Pipedrive, Zendesk, Intercom, Zapier and a log list of others). We haven't connected any of them yet because our use case is purely calls and SMS, but it's good to know the option is there when we're ready.

Pricing is also worth calling out. Compared to other providers we evaluated for the same feature set, CloudTalk is very competitive. We're paying for what we actually use (calls and SMS) without a lot of bundled capabilities we'd never touch. CloudTalk does offer a substantial AI feature set, but it's an add-on rather than part of the Essential plan we're on, so we haven't tested any of it yet. No need for now, but good to know there's a path if that changes. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Honestly, not much, but a couple of things stand out.

The call flow setup is the main one. It's tucked away in a spot that isn't immediately obvious, and the logic takes some getting used to. Once you've built a few flows its's manageable, but the learning curve is steeper than the rest of the product, which is otherwise quite intuitive. Some better signposting or a more guided builder would go a long way.

The other thing is that you can't mix license tiers across users. We had a single user who genuinely needed WhatsApp messaging, which is only available in the Expert plan. To enable that for one person we'd have had to upgrade every user on the account to Expert, which didn't make financial sense for one use case. The ability to assign higher-tier licenses to individual users - pay for the Expert features only where they're actually needed - would have made that an easy yes. Instead it became a no. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk gave us a single platform for business voice and SMS across all the countries we operate in, which is the cire problem it's solving for us. We needed local numbers with both calling and SMS capability in multiple markets, and consolidating that with one vendor, rather than stitching together regional providers, has simplified procurement, billing, and day-to-day administration considerably.

It also replace Zoom for us, which wasn't meeting our needs around country coverage and SMS. The switch was lower-friction than expected, and we ended up with broader functionality at a more competitive price point.

The practical benefit is that our teams can place and receive calls and SMS on local numbers wherever they need to, customers and partners see a local presence, and IT has one admin console and one invoice to real with instead of several. That's a meaningful reduction in overhead for a small IT team supporting a globally distributed business. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Abel N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abel N.")
AN

Abel N.

Quality Assurance Analyst

Mid-Market (51-1000 emp.)

6/11/2026

"Easy Live Call Monitoring and On-the-Spot Agent Coaching"

4/5

What do you like best about CloudTalk?

Cloudtalk gives me the ease of monitoring live calls for my agents and also talk to them, interviene if I have to which gives me a good sense of control and is a great way to coat the agents on the spot. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

The only thing I don't like about Cloudtalk is that it has connections issues sometimes that are not related to my personal connection whatsoever, sometimes my internet will be running butter smooth and cloudtalk won't connect a call even after restarting it twice. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

Couldtalk is solving our wait time to transfer handoffs, I have the ability to check in on what the agents are saying during the call and able to tell them who to transfer to for a demo very quick. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![NANETTE P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NANETTE P.")
NP

NANETTE P.

Customer Service Contact

Small-Business (50 or fewer emp.)

4/11/2026

"Solid Call Quality and Smooth HubSpot Integration That Saves Time"

4/5

What do you like best about CloudTalk?

Honestly, the thing I like most is how easy it is to handle calls without everything falling apart on you. Like, the call quality is generally pretty solid, and the fact that it integrates with HubSpot has been a huge time-saver for us. When a customer calls, their info just pops up automatically — you're not scrambling around trying to find who you're talking to. That alone makes a big difference when you're dealing with a high volume of calls. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

The supervisor monitoring tools are a bit basic. Like, I know my team lead can listen in on calls, but the whole whisper coaching feature — where they can talk to you without the customer hearing — it works, but it's not smooth at all. Sometimes there's a delay or it cuts in weird and it throws you off mid-call. You'd expect that to be more polished for a tool that's marketed as a full contact center solution. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

So the main thing we were struggling with before was response times and missed calls. Customers would call, nobody would pick up, and we had no real way of knowing how bad the problem was. With CloudTalk at least now we have the queue visibility and the missed call tracking, so we can actually see where the gaps are and adjust staffing accordingly. Review collected by and hosted on G2.com.

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4/13/2026
Current UserValidated ReviewerSource: Organic

MP

MIGUEL ANGEL P.

IT Support

Small-Business (50 or fewer emp.)

4/5/2026

"Solid cloud phone system, easy to manage."

4/5

What do you like best about CloudTalk?

Fromt IT admin perspective, what stands out most is how straightforward the user management is. Adding agents, assigning numbers, and setting permissions are all handled in one place without requiring heavy technical knowledge.

The integrations are a strong point too. Hubspot syncs call logs automatically, wich saves the team a lot of manual work. Being cloud-based also menas no physical infrastructure to manage and agents can connect from anywhere with minital IT setup. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

The reporting section could use some improvement. It’s functional, but it lacks the depth and customization that a larger team really needs. Also, I’ve run into occasional bugs in the dashboard—for example, the user creation flow sometimes glitches, or the history section freezes—which can be frustrating from an admin standpoint. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

Cloudtalk solves the need for a centralized, cloud-based communication system without requiring complex on-site infrastructure. For IT, that means less hardware to maintain and easier user managment across the organization. It also eliminates the manual work of logging calls by integration directly with CRM tools lik Hubspot- agents and managers get the information they need without extra steps. Overall, it simplifies how the theam communicates internally and whith clients, wich reduces the workload on IT and keeps operations running smoothly. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

CN

CAMILA VALENTINA N.

Salesperson

Mid-Market (51-1000 emp.)

4/5/2026

"Good VoIP for day-to-day."

4/5

What do you like best about CloudTalk?

Honestly, what makes my life easiest is the Hubspot integration. Our team uses Hubspot, and I love that when a call comes in, the client’s profile automatically pops up on the screen. It’s also really great how easy it is to buy local numbers from other countries for our international campaigns. It’s not perfect, though—sometimes the desktop app freezes a bit and you have to restart it. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

I think the biggest day-to-day headache is the app’s stability. Like I mentioned earlier, sometimes it just freezes or suddenly gets a bit clunky for no clear reason. When you’re in peak call hours or have an important client on the line, it’s incredibly frustrating to have to force-quit the app and reopen it just to keep going.

And the analytics module could definitely be better. The basic reports are fine. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

The main problem it solved for us was the mess of having our phone system completely separate from our customer data. We used to waste a ton of time manually dialing numbers and logging every single call. Now, with the click-to-call feature right from our CRM, the whole workflow is just way faster.

How does it benefit me directly? Basically, it takes the boring, manual admin worf odd my plate. I hit my daily call quota much faster and with a lot less burnout. Plus, since people are actually answering the phone when they see a local number, it's obviously a lot easier to book meetings or close sales. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

CR

Carlos Andrés R.

Auditor Comercial

Mid-Market (51-1000 emp.)

3/22/2026

"Solid tool for sales."

4/5

What do you like best about CloudTalk?

What I value most about Cloudtalk is the ease of tracking calls directly from the CRM (HubSpot). Before, we used to waste time searching for recordings or manually noting what was discussed with each client, and now the entire recording is logged in the client's contact.

I also find the call queue feature very useful. When the team is busy, clients don't go unanswered, and this is reflected in the contact rate. In sales, a missed call can be an opportunity that doesn't come back. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Password management in the new dashboard is quite more cumbersome than in the previous panel (https://my.cloudtalk.io/). Before, the process was straightforward and quick, but now there are more intermediate steps and it's not well indicated where to do it. For a sales team where agent turnover is frequent, resetting access should be something agile and uncomplicated. It's a detail that seems minor but in day-to-day operations generates small frictions that accumulate. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

The main problem it solves is the dispersion of communication. Before, we had calls on one side, emails on another, and the CRM outdated. CloudTalk centralizes all the contact history with each client in one place, which allows me to audit the sales team's work in a much more organized and objective way. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: OrganicAI Translated

 ![Bhavana N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavana N.")
BN

Bhavana N.

Intern

Mid-Market (51-1000 emp.)

5/29/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Reliable Communication with Room for Improvement"

4/5

What do you like best about CloudTalk?

I like how CloudTalk brings internet calling, video calls, messaging, screen sharing, and conference calling together in one platform. I also appreciate features such as the automated attendant and hold music, which help create a more professional communication experience while making it easier to manage customer interactions efficiently. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

One area that could be improved in CloudTalk is the occasional call quality and connection stability issues, especially during high traffic periods. The mobile application can also be improved to provide a smoother and more consistent user experience. In some cases, notifications and call syncing may feel delayed. Additionally, simplifying certain settings and improving the reporting customization options would make the platform even more efficient and user-friendly. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk helps address communication and call-management challenges by offering a centralized platform for calls, messaging, and collaboration. I find it useful because it strengthens team connectivity, reduces missed calls with automated attendants, and supports smooth communication with customers through both internet-based calling and traditional phone numbers. Overall, this improves productivity and keeps our responses timely. Review collected by and hosted on G2.com.

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6/2/2026
Validated ReviewerIncentivizedSource: G2 invite

 ![Miquel Espinosa B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Miquel Espinosa B.")
MB

Miquel Espinosa B.

Salesforce Administrator

Mid-Market (51-1000 emp.)

2/18/2026

"Powerful, intuitive calling platform that significantly improved our pickup rates"

4/5

What do you like best about CloudTalk?

CloudTalk is intuitive and easy to use, and the interface makes day-to-day operations very efficient. Attractive features like the power dialer caught our attention - and have significantly improved our team’s productivity by reducing manual work and allowing us to reach more contacts in less time.

The analytics and reporting dashboards are especially useful, as they give us clear visibility into pickup rates, agent performance, and overall activity, which helps us identify areas for improvement and optimize our outreach strategy.

Since switching to CloudTalk, we’ve seen a significant increase in our pickup rates, as well as a smoother and more reliable calling workflow. The call tagging and note features make it easy to track conversations and maintain context across the team, which has improved collaboration and follow-ups.

One unexpected benefit has been how easy it is to monitor performance and make quick adjustments using the real-time analytics. This has made it much easier to iterate on our calling approach and continuously improve results. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

One limitation we’ve encountered is the inability to mute incoming calls while an agent is already on an active call. Currently, when a second call comes in, agents are forced to reject it rather than mute or temporarily silence the notification. This can disrupt their workflow and creates additional manual work, as they need to remember to call the contact back afterward instead of handling it seamlessly within the platform.

This has an impact on efficiency, particularly for high-volume teams, as it increases the risk of missed connections and adds friction to the calling process. It would be extremely helpful to have the option to mute incoming calls or automatically place them in a temporary holding state while the agent finishes their current conversation.

Adding features such as incoming call muting, smarter call waiting management, or the ability to automatically queue or defer incoming calls for busy agents would significantly improve the user experience and help teams manage multiple conversations more efficiently. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

Before implementing CloudTalk, we struggled to efficiently reach prospects and manage our calling workflows in a structured and scalable way. Our team had limited visibility into performance, and it was difficult to track pickup rates, monitor activity, and ensure consistent follow-ups. This made it harder to optimize our outreach and improve overall efficiency.

Since switching to CloudTalk, we’ve been able to reach prospects much more reliably through their mobile calling capabilities, which has led to a significant increase in our pickup rates. The Power Dialer and automation features have reduced manual work for our agents, allowing them to focus more on conversations rather than administrative tasks. As a result, we’ve been able to increase call volume and overall productivity without needing to expand the team.

Additionally, we were able to integrate AI-powered third-party tools such as n8n with CloudTalk, which has taken its capabilities to the next level. This allows us to automate workflows, enrich data, and streamline processes across our stack, making our operations more efficient, scalable, and adaptable to our needs. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Cory M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cory M.")
CM

Cory M.

COO

Mid-Market (51-1000 emp.)

4/30/2026

"Effortless Setup, Great for Customer Support Teams"

4/5

What do you like best about CloudTalk?

I really like the ability to issue different phone numbers that can mask numbers for our team members. The call routing technology is simple and easy to use. It has a great GUI, which nontechnical users can manage easily, allowing both the tech team and the customer success teams to get what they need. Managers can also see the frequency of calls, schedule shifts, investigate missed calls, and review transcriptions. The initial setup of CloudTalk was one of the easiest solutions for our engineering team, making it straightforward to administer. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

I think that the analytics could be improved, especially in how our leadership views it. Another thing that could be better is the pricing. We feel like we're a decent-sized company and looking to add quite a few number of seats puts us in the medium user base, but there aren't really good solutions whether it's in pricing or in grouping logins together. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

I use CloudTalk for customer support, connecting tenants and team members efficiently. The call routing is easy and allows us to issue masked phone numbers. It's user-friendly for non-tech users and helps manage call frequency, scheduling, and missed calls effectively. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: Organic

## Questions about CloudTalk? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

[
Ask about CloudTalk
](https://www.g2.com/products/cloudtalk/discussions/new)

GU

Guest User
•
Last activity 3 months ago

What is CloudTalk used for?

1 Upvote

4

[
Join the conversation
](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for)

 ![Felipe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe H.")
FH

Felipe Harper | Inverza Smart
•
Last activity 3 months ago

CloudTalk: ¿cómo les ha ido con la calidad de llamada y el dígito de llamada?

1 Upvote

0

[
Join the conversation
](https://www.g2.com/discussions/cloudtalk-como-les-ha-ido-con-la-calidad-de-llamada-y-el-digito-de-llamada)

[
View all Discussions
](https://www.g2.com/products/cloudtalk/discuss)

## Pricing Options

Pricing provided by CloudTalk.

### Starter

$25.00

1 User Per Year

### Essential

$29.00

1 User Per Year

### Expert

$49.00

1 User Per Year

[
View More Pricing Information
](https://www.g2.com/products/cloudtalk/pricing)

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##### 
##### CloudTalk Features

Channels

Voice

Mobile SMS

Functions

Call Routing

Session Queuing

Concurrent Calling

Administrative

Session Summary Notes

Administrator Access

Reporting & Dashboards

[
View More Features
](https://www.g2.com/products/cloudtalk/features)

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##### Categories on G2

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