--- title: CloudTalk Reviews meta_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1846 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1846 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,846 ## About CloudTalk CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 ## CloudTalk Pros & Cons **What users like:** - Users love the **ease of use** in CloudTalk, benefiting from its intuitive design and fast functionalities. (358 reviews) - Users appreciate the **intuitive design** of CloudTalk, enhancing their user experience and call connectivity. (162 reviews) - Users highlight the **reliability** of CloudTalk, noting clear calls and responsive customer support for seamless communication. (160 reviews) - Users appreciate the **ease of use and affordability** of CloudTalk, enhancing team efficiency with advanced features. (155 reviews) - Users appreciate the **easy-to-use calling features** of CloudTalk, enhancing efficiency and call quality. (142 reviews) - Call Quality (129 reviews) - Easy Integration (127 reviews) - User Interface (127 reviews) - Easy Integrations (119 reviews) - Features (114 reviews) **What users dislike:** - Users experience **call issues** with CloudTalk, including unstable connections and inconvenient access to call recordings. (159 reviews) - Users often face **connection issues** with CloudTalk, leading to occasional disruptions and inconsistent performance across different countries. (77 reviews) - Users experience **call handling limitations** , especially with mobile app constraints and issues with the Chrome extension. (69 reviews) - Users find the **missing features** in CloudTalk frustrating, particularly around email coordination and reporting capabilities. (68 reviews) - Users experience **poor connectivity** with CloudTalk, causing frustrations during calls and inconsistent access across devices. (50 reviews) - Dialer Issues (47 reviews) - Software Bugs (43 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (40 reviews) - Slow Loading (39 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (38 reviews) ## CloudTalk Reviews ### 1. Head of Department **Rating:** 4.0/5.0 stars **Reviewed by:** Sumit K. | Head of Department, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2025 **What do you like best about CloudTalk?** It's very easy to setup the call flow designer, and the user creation part is also easy. Lifetime call recording access which is a very good option which is not available in any other application. **What do you dislike about CloudTalk?** Reports can be made much better, still I have to make the reports manually. **What problems is CloudTalk solving and how is that benefiting you?** The call flow designer portion is the highlight and the user creation. Would be great if they work on the enhancements which I have shared with them already. ### 2. Best Phone Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro L. | Director of Partnership Development, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** Easy call management,good analytics, it has a good dashboard where you can check almost everything you may need to maintain a operational call center. I love the text message integration on the app, it makes the life easier **What do you dislike about CloudTalk?** Nothing, so far the services has all the things that my company was looking for **What problems is CloudTalk solving and how is that benefiting you?** It solves the calls that we need to do and also has the TXT side on the app where can easily reach out to our customers ### 3. Delivers Quality Calls, But Price Could Be Better **Rating:** 4.5/5.0 stars **Reviewed by:** Gabriel E. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** Product delivers on what it promised. Good quality calls **What do you dislike about CloudTalk?** Price point. It does get expensive when you’re getting multiple users in **What problems is CloudTalk solving and how is that benefiting you?** I can track the gala and can use to teach my SDR people ### 4. Easy to Use and Versatile, But Buggy Desktop App **Rating:** 3.5/5.0 stars **Reviewed by:** Michał W. | Sales specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** The easiness of use. It is quite useful in various forms. **What do you dislike about CloudTalk?** It's still quite buggy, the computer app is constantly coming up with new ways to fail. **What problems is CloudTalk solving and how is that benefiting you?** It helps manage lots of clients quickly ### 5. Reliable Cloud Phone System with Great Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Karan R. | Manager, Customer Onboarding and Implementation, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about CloudTalk?** The call quality is generally strong, and the real-time analytics help monitor team performance effectively. **What do you dislike about CloudTalk?** It sometimes lags or fails to display the call history properly. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us centralize and streamline all customer communication over the phone, which used to be scattered across different tools or unmanaged manually. With features like call routing, IVR, and call recording, it ensures customers are quickly connected to the right agents and that no critical calls are missed. ### 6. It made my day-to-day prospecting easier **Rating:** 4.5/5.0 stars **Reviewed by:** Fellipe O. | BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about CloudTalk?** I really like the feature of enabling phone search on any site. It makes it easier to direct contact without necessarily having to open the CRM for that. **What do you dislike about CloudTalk?** One of the points to improve is that sometimes bugs still occur with forwarding when clicking on the phone number to be sent to CloudTalk. **What problems is CloudTalk solving and how is that benefiting you?** Resolve to bring ease in connecting with the leads within my scope. Additionally, bring practicality in searching for recordings to improve the quality of my prospecting. ### 7. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Eyal b. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about CloudTalk?** I've been using CloudTalk primarily for making cold calls, and it's been a solid addition to my workflow. The platform is reliable, easy to navigate, and supports seamless call quality, which is crucial for outreach. Features like call recording, real-time analytics, and CRM integrations make it especially useful for sales efforts. Overall, I'm happy with CloudTalk—it streamlines cold calling and helps me stay efficient and organized. **What do you dislike about CloudTalk?** While CloudTalk performs well overall, one area that could be improved is its mobile app experience. It tends to be less responsive and feature-rich compared to the desktop version, which can be limiting when working on the go. Additionally, some users have reported occasional delays in syncing with CRMs, which could affect real-time workflow. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is helping me streamline cold calling by giving me a reliable and efficient platform to reach prospects. Before, managing calls manually was time-consuming and hard to track. With CloudTalk, I can dial directly from my CRM, review call history, and stay organized without juggling multiple tools. It also helps me maintain a consistent calling rhythm, which is crucial for outbound sales. The clarity of calls and ease of use have made my daily outreach faster and more productive. ### 8. Best VOIP I have used and implemented and continuously getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Chris P. | Admissions Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about CloudTalk?** I love the the fact that inbound calls have names pulled straight from HubSpot CRM, so we can answer the phone with their name already. The call flow is great too meaning if an advisor is away from their desk then the call is forwarded to the rest of the team. Calling campaign are easy to setup and the target prospect is pulled straight from HubSpot. Their support is quick and helpful as they're also based in our European timezone. **What do you dislike about CloudTalk?** Calling campaign only sync every 24 hours with with HubSpot. It would be great for this to sync more frequently. **What problems is CloudTalk solving and how is that benefiting you?** Streamline calling and personalising every call due to the great integration with HubSpot. ### 9. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Danny . | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** I love the fac that its easy to use, multi functional. The integration and implementation are very very convenient **What do you dislike about CloudTalk?** I have not come across any dislikes yet tbh. **What problems is CloudTalk solving and how is that benefiting you?** higher pickup rates/localized numbers ### 10. Great Integrations, But Auto-Calling Can Be Disruptive **Rating:** 4.5/5.0 stars **Reviewed by:** Deividas D. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CloudTalk?** That it has integrations with other apps like HS **What do you dislike about CloudTalk?** That it automatically starts calling a client when I'm on HS doing tasks **What problems is CloudTalk solving and how is that benefiting you?** I can use different countries numbers from one account ### 11. Excellent Support and Cross-Platform Apps, but Dashboard Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** Fast and accurate support. Apps available for all systems (iOS, Android, Windows, Mac, etc). Minimal issues on the daily. **What do you dislike about CloudTalk?** Dashboard behavior, starts searching after one input and have to wait for it to load completely to continue typing. **What problems is CloudTalk solving and how is that benefiting you?** We use this for our sales team to reach out to leads. The HubSpot integration is more reliable than our previous solution, and the support response time has been excellent. ### 12. Excellent customer service and call quality **Rating:** 5.0/5.0 stars **Reviewed by:** Alan L. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** I love your customer service and call quality. **What do you dislike about CloudTalk?** I like everything about CloudTalk, I don't know what else I could say that's bad. Because I haven't found anything bad. **What problems is CloudTalk solving and how is that benefiting you?** Does not apply ### 13. Easy to Use with Great Sound, Quick Fixes for Analytics Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Álvaro H. | IT consultant, CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** It is very easy to use, and sound is great **What do you dislike about CloudTalk?** Analytics tabs sometimes fail, but it gets fixed quickly **What problems is CloudTalk solving and how is that benefiting you?** Contacting clients easily having it all summarised with ai and good transcriptions ### 14. User-Friendly and Clean, But Occasionally Freezes **Rating:** 5.0/5.0 stars **Reviewed by:** Desguaces V. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** Easy to use, user friendly, clean interface. **What do you dislike about CloudTalk?** Sometimes it hanged up itself, so it made difficult to communicate. But it was solved fast **What problems is CloudTalk solving and how is that benefiting you?** Communicating with clinets in an efficient way ### 15. cloudtalk review **Rating:** 4.5/5.0 stars **Reviewed by:** Sara K. | sdr, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** almost no errors or lags, very easy to use **What do you dislike about CloudTalk?** so far nothing, its been a good user experience **What problems is CloudTalk solving and how is that benefiting you?** it has great sound quality when other platforms might not ### 16. It's great to have international calls and SMS, however live responses do not work **Rating:** 3.5/5.0 stars **Reviewed by:** Nicole S. | HR Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about CloudTalk?** I like that is easy to use, intuitive and nice support chat **What do you dislike about CloudTalk?** Calls fail often because of "connection issues", they don't have a way to filter conversations in SMS for business teams to use it. And they have a bug when sending messages live which I already reported but they said it will take a long time to fix that **What problems is CloudTalk solving and how is that benefiting you?** Having multiple phone numbers is the same account to have things centralized is useful ### 17. Stable Calls, But Occasional Silences **Rating:** 5.0/5.0 stars **Reviewed by:** Brayan H. | SDR MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** THE STABILITY OF THE CALL, BE ABLE TO TALK WITH GOOD CONNECTION **What do you dislike about CloudTalk?** THE SILENT CALLS, THERE ARE CUSTOMERS WHO CANNOT BE HEARD **What problems is CloudTalk solving and how is that benefiting you?** MANAGE CONTACTING CLIENTS FOR SALES ### 18. Easy, practical and **Rating:** 5.0/5.0 stars **Reviewed by:** Can O. | Supporting File Expert, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about CloudTalk?** I've found CloudTalk to be a very user-friendly and efficient calling solution. One of the features I appreciate most is the address book — it makes managing contacts and initiating calls incredibly smooth. The interface is intuitive, and overall, it helps streamline communication without unnecessary complexity. **What do you dislike about CloudTalk?** Sometimes the sound comes and goes or feels static - I think it is about the connection though. **What problems is CloudTalk solving and how is that benefiting you?** I've found CloudTalk to be a very user-friendly and efficient calling solution. One of the features I appreciate most is the address book — it makes managing contacts and initiating calls incredibly smooth. The interface is intuitive, and overall, it helps streamline communication without unnecessary complexity. ### 19. Effortless Dialing, But Hubspot Integration Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Augusto F. | Content Creation Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** How easy it is to use and start getting dials in **What do you dislike about CloudTalk?** HubSpot integration could be better, sometimes i dont see my teammates data **What problems is CloudTalk solving and how is that benefiting you?** Getting deals via cold call ### 20. Effortless to Use and User-Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed Y. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about CloudTalk?** easy to use, flexible, can be used on phone or laptop **What do you dislike about CloudTalk?** Sometimes there are some interruptions especially when receiving a call **What problems is CloudTalk solving and how is that benefiting you?** reaching out for foreign clients ### 21. The only way to go **Rating:** 5.0/5.0 stars **Reviewed by:** kai r. | sales executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about CloudTalk?** I don't think there's any other way to go when using a service like this due to how easy cloud talk is to use, how easy it is to install and integrate into my daily work life, and the fact that i use it everyday with absolutely 0 hassle opening it, setting it up or dealing with any issues at all, speaks volumes about it. the few times i've created my own difficulties, at no fault of the app, the customer service has been patient and very receptive of any questions ive had. **What do you dislike about CloudTalk?** there's a text feature, it's more of my own fault but i wish there could potentially be notifications for this, as i find it easy to miss our on incoming texts. **What problems is CloudTalk solving and how is that benefiting you?** cloudtalk has become a massive part of my day due to the amount of calls i receive, after a customer has missed a call from myself. the fact the calls will pop up on screen as soon as they call in helps me massively in terms of making sure i can prioritise customers calling in. ### 22. Seamless HubSpot Integration and Flexible Line Switching **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about CloudTalk?** You have the option to switch lines, also if it is synchronized with HubSpot the info contact appears when you are calling a client. The server is so easy to navigate. **What do you dislike about CloudTalk?** Sometimes the client doesn't hear you even you can hear the client perfectly. So I need to callback **What problems is CloudTalk solving and how is that benefiting you?** Could reach out the clients to make agreements. ### 23. Very goo tool, meets our requirements **Rating:** 4.5/5.0 stars **Reviewed by:** Natália G. | sales operations specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about CloudTalk?** We started to use Cloudtalk to manage our first touch with customers. We have a list of numbers on our website, and all of these numbers are within Cloudtalk, so we are able to easily monitor who is reaching out and from which countries. **What do you dislike about CloudTalk?** There is nothing in particular I would like to include here. **What problems is CloudTalk solving and how is that benefiting you?** As mentioned, we used it to obtain an Austrian phone number for a Slovak colleague. We weren't able to get it anywhere else ### 24. Awesome Hubspot integration and AI transcription **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about CloudTalk?** This tool ticks all the boxes: - native Hubspot integration - click to dial - with the AI add-on: flawless call transcription AND automatic logging of these calls in Hubspot It has been an absolute timesaver! **What do you dislike about CloudTalk?** as a business that doesn't do outbound that often, I would have loved a lower priced tier for limited usage **What problems is CloudTalk solving and how is that benefiting you?** It dramaticaly reduces admin time, as calls are automatically transcribed and logged in Hubspot ### 25. HubSpot Integration Is Handy, But Reliability Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Timur U. | Sales Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** It has integration with hubspot and works as intended **What do you dislike about CloudTalk?** Integration can be hit or miss, doesnt exactly work well **What problems is CloudTalk solving and how is that benefiting you?** Dialer thats connected to hubspot. Less work. ### 26. Intuitive Interface and Reliable Calls, But Needs Better Call History Filters **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** The calls always connect, the call history is easily available and the interface is very intuitive **What do you dislike about CloudTalk?** The only thing I dislike is the fact that call history cannot be filtered by calls I made. **What problems is CloudTalk solving and how is that benefiting you?** Cloudtalk allows us to connect with all of our users, no matter where in the world it may be. With this single software we can contact anyone, anywhere, anytime. ### 27. Power Dialer Boosts Productivity, Occasional Glitches Need Fixing **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad S. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** The Power Dialer and smooth operations its quite good. **What do you dislike about CloudTalk?** When its get stuck and doesn't work properly. **What problems is CloudTalk solving and how is that benefiting you?** Power dialer is making my life so easy. ### 28. Very good product **Rating:** 5.0/5.0 stars **Reviewed by:** Edward B. | Protection Adivser, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2025 **What do you like best about CloudTalk?** i like the application UI, very simple and easy to set up and get running. Very quick when we put in a ticket to get somehting fixed. used the VOIP everyday since having. **What do you dislike about CloudTalk?** Not being able to Live listen outside of the dashboard. Would be great to get click to dial integrated into the app **What problems is CloudTalk solving and how is that benefiting you?** enabling us to speak with customers on a daily basis. ### 29. Pleasurable and Convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Syon J. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about CloudTalk?** CloudTalk really helped us in our outbound and inbound calling needs. It truly helped us maintain a good relationship with our customers with no buffers in communication. Their number buying process is also smooth. Highly recommend. **What do you dislike about CloudTalk?** The thing I would say is a drawback is their app UI. The app is a bit hard to navigate, but it can easily be compromised for us because of the service they provide. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helped us find a platform that can handle both inbound and outbound calls. It allowed us to keep everything in one and handle all our calling operations from a single platform. ### 30. Good tool - slightly on the greedy side with an attempt to steal you **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2025 **What do you like best about CloudTalk?** - A good list of countries you can reach out to - Relatively cheap ( you have to pay for the subscription and add credit, which is weird) - you can download the app on the phone - It records your calls - easy to use **What do you dislike about CloudTalk?** I've paid for my subscription on the 1st of July, 35 Euros or something similar, then I also had 20 Euros worth of credit. I decided that I will not do calls during the summer so I decided to cancel my subscription (very difficult to do with your platform, at some point I had to write in capital letters I WANT TO CANCEL, otherwise it wouldn't let me). Long story short, I cancel the subscription, then they immediately stop my access to the platform, regardless that I had 1 paid month left. This my friends is called digital theft, and I'm not happy about it. **What problems is CloudTalk solving and how is that benefiting you?** It's a good dialer, it provides a UK number by default, you have to pay for the others and provide proof of address for a EU number. ### 31. Easy Integration with Pipedrive, Needs a General Call Menu **Rating:** 4.0/5.0 stars **Reviewed by:** Reijmar W. | Business development manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CloudTalk?** Its an easy to use app and it collobarates well with other crm systems like pipedrive **What do you dislike about CloudTalk?** I want a general call menu when i open it. It now only work whenever i use it in pipedrive **What problems is CloudTalk solving and how is that benefiting you?** Its making me be able to call on a internet connection everywhere over the world which is amazing for my type of job ### 32. cloud talk the best talk :) **Rating:** 4.5/5.0 stars **Reviewed by:** mercy d. | Business development executive, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about CloudTalk?** cloud talk is very easy to use and the implementation part is THUMBS UP. I have been using cloud talk now for a while and the experience is pretty good. I am able to connect with my prospects without any hindrances who resides abroad. I can able to make calls frequently and can able to connect with them and it's like making calls through our normal cell phone. the experience is very good and would recommend to people who deals foreign clients to use this app for making calls. I am getting proper support from my team if I face any situations and I am back on track. thank you cloud talk for making my calls an easier one to connect!!! **What do you dislike about CloudTalk?** when the call gets end, the over view can be given on the "reasons" as to why the call got ended/disrupted. **What problems is CloudTalk solving and how is that benefiting you?** able to connect with foreign leads without any trouble. ### 33. Ease of use and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Jaykumar P. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about CloudTalk?** The things which i like about CloudTalk is the call funcionality like routing and also we can access it from anywhere like if we are working from home or from somewhere else. Also its very helpful in analysis. **What do you dislike about CloudTalk?** We are using on a regular basis and i cant find anything that i dislike. **What problems is CloudTalk solving and how is that benefiting you?** The problem which we were facing before was call monitoring and at what time we were getting the highest number of miss calls but CloudTalk resolved that. This will help us to reduce the miss call ratio. Also this is very helpful while using multiple platforms like chat and email. ### 34. CloudTalk – A Smart Call Center Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Bartosz M. | Fleet Menager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about CloudTalk?** CloudTalk makes handling customer calls ridiculously easy. The interface is clean and simple, so even if you’re not super tech-savvy, you’ll get the hang of it quickly. One of its biggest perks is how well it integrates with CRMs like HubSpot, Salesforce, and Zendesk, meaning all your customer info stays in one place. **What do you dislike about CloudTalk?** Nothing’s perfect, and CloudTalk has its downsides. The mobile app could use some work—some users report frequent call drops and glitches. Another thing to consider is the limited omnichannel support—CloudTalk is great for calls, but if you need a solution that seamlessly handles emails, chats, and social media too, you might find it lacking. **What problems is CloudTalk solving and how is that benefiting you?** No More Outdated Phone Systems – Traditional landlines are clunky, expensive, and hard to scale. CloudTalk moves everything to the cloud, so teams can handle calls from anywhere. Better Call Management – Features like intelligent call routing and IVR (Interactive Voice Response) ensure customers reach the right person quickly, reducing wait times and frustration. Global Communication Made Easy – With virtual numbers available in 160+ countries, businesses can provide local phone numbers to international customers without needing physical offices. Seamless Integrations – CloudTalk connects smoothly with CRMs like HubSpot, Salesforce, and Zendesk, keeping all customer data in one place for a more efficient workflow. AI-Powered Insights – Businesses can track call performance, analyze customer interactions, and improve team productivity using detailed call analytics. ### 35. Useful lead information, but statistics are missing in the app **Rating:** 2.5/5.0 stars **Reviewed by:** David B. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** what the region and the schedule of the lead tell you **What do you dislike about CloudTalk?** that the application does not have the statistics **What problems is CloudTalk solving and how is that benefiting you?** to contact clients ### 36. Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Yash N. | Co-Founder & Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about CloudTalk?** The ease of use is pretty good. it offers support for various mobile and web platforms which makes it using quite easy. customer service is exceptional even tho they dont have any toll-free or customer support call lines however agents on chat pretty much resolve all the issues on time. getting it intergrated is also pretty easy since it has a native support for many CRMs. Calling rates are quite competetive as well. Overall we use it for our 2 different companies in India and we never had any major challenges with cloudtalk from the last 2 years. **What do you dislike about CloudTalk?** The only downside with cloudtalk is if you're from india you'll have a hard time with billing as RBI guidelines has problems with credit cards being used. i really hope cloudtalk finds out a way to resolve this billing issue. **What problems is CloudTalk solving and how is that benefiting you?** Our major challenge was getting something which is handy and can used on any device since we have remote employees as well and cloudtalk does the job it supports Android, IOS, Windows and it supports web based calling too. Admin dashboard is pretty impressive it gives out all the data required to monitor the agents. getting new DIDs is also pretty easy and fast. We are servicing primary Canada and US markets and we really did not face any issue while using cloudtalk. ### 37. Easy to Use App, But Clients Ignore General Phone Numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** The app, that its easy to use it. Its easy to check my statistic as well. **What do you dislike about CloudTalk?** that it uses general phone numbers, which clients dont usually answer **What problems is CloudTalk solving and how is that benefiting you?** The system should use local outbound phone numbers instead of generic ones like +36 (1)..., because clients often assume such numbers are scams and, unfortunately, choose not to answer them. ### 38. A soothing experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Ishwarya V. | Business Development Executive, Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about CloudTalk?** I work for marketing team and I do believe cultural rapport with the customers/prospects is a pivotal aspect when it comes to handling clients abroad. Cloud talk has helped me achieve this aspect with their international call plan facility. I am currently using it frequently for APAC countries. Apart from this , I would also like to highlight few features of it - recording, calling review and reports. It helps me focus more on the conversation than worrying about the notes taking session. I am able to see the good results. Hope it continues! **What do you dislike about CloudTalk?** In few cases, I noticed that the call history, reviews and recording were not updated on the hubspot. Additionally, in my company cloud talk doesn't work on wifi, so we generally use our mobile hotspot. **What problems is CloudTalk solving and how is that benefiting you?** Intially I was using my company's international LAN facility for handling the ERP prospects for APAC. There was low interaction, so we later decided to implement cloud talk and after it the response rate moved from low to moderate ( which I feel is great!). ### 39. Very helpful and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Enes D. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about CloudTalk?** Cloudtalk made it so much easier to call clients in my job. I use this feature a lot, so it's important to have it quick at hand. No need to copy paste numbers, can just check the phone numbers list thanks to the integration integration with Google and Pipedrive. Also, love the fact that I can take notes regarding the call and view them later. All calls have great quality and I can hear the other person clearly. **What do you dislike about CloudTalk?** No downside about using CloudTalk as of now. **What problems is CloudTalk solving and how is that benefiting you?** - Providing analytics regarding calls done - Making calling clients easy and quick ### 40. Dailer is Good **Rating:** 4.0/5.0 stars **Reviewed by:** Sachin S. | Reginal Support Incharge, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about CloudTalk?** Its dialer is very good. We are using it is frequently for USA Clients. Very easy to integrate with our current process. Customer Support is really good and very easy to implement. I am using lots if feature right now. **What do you dislike about CloudTalk?** Not able to see callback time, and the reports are not customizable. **What problems is CloudTalk solving and how is that benefiting you?** Our Outbound calling for the American Client base. ### 41. Easy Navigation, But Order Delays and Messaging Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Joey C. | SDR/BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** Navigating system ease of integration ease of use **What do you dislike about CloudTalk?** Delays in taking orders and issues sending messages. **What problems is CloudTalk solving and how is that benefiting you?** streamline communication ### 42. Helpful for Support Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal P. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about CloudTalk?** I’ve been using CloudTalk as part of our support team and it is a fantastic VoIP solution for growing teams. Calls are clear, the interface is super intuitive, and integrating it with our CRM saved tons of time. **What do you dislike about CloudTalk?** As we are using the CloudTalk on a regular basis for support we didnt find any difficulties or didnt find anything that needs to be disliked. **What problems is CloudTalk solving and how is that benefiting you?** I praise CloudTalk for its crystal-clear call quality and reliable performance, even during peak usage times. Also its integrations with the CRM which is very helpful for streamlining the support. ### 43. Easy to Use with Accessible Controls **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about CloudTalk?** easy to use, the buttons and controls are all accessible **What do you dislike about CloudTalk?** the customization is a bit difficult to handle sometimes and is often limited. **What problems is CloudTalk solving and how is that benefiting you?** we're able to scale our call center ### 44. close to great but still needs to be developed **Rating:** 4.0/5.0 stars **Reviewed by:** metin o. | sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about CloudTalk?** App is good. It meets your search and retrieval needs with ease. The app interface is simple. There is a call recording feature as well, but there should also be a captioning feature. **What do you dislike about CloudTalk?** Overall the app is in the average good category. I had no problems with calls. **What problems is CloudTalk solving and how is that benefiting you?** Overall the app is in the average good category. I had no problems with calls. According to the information I got from the managers, if you are making a cold call, there are of course optional services that will prevent you from being spam flagged by customers. ### 45. User-Friendly with Great Support, Minor Call Bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Magui G. | SD/BD FR Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** Easy of use Support team when we have any feedback Alternative solution like cloudtalk web **What do you dislike about CloudTalk?** Call quality issues: dropped calls, delays, or robotic sound. Nothing else **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us make and track all calls in one place. It connects with our CRM, saves time, and makes it easier to follow up with prospects. ### 46. Great Analytics Panel, Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2025 **What do you like best about CloudTalk?** The analytics panel. It's easy to follow up the recorded calls from agents. Great customer support. **What do you dislike about CloudTalk?** Lack of autonomy and there are a lot of functions that are essential to call centers missing. **What problems is CloudTalk solving and how is that benefiting you?** Track and tagging of calls is easier with cloudtalk. ### 47. Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Ali V. | Billing Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about CloudTalk?** It's so easy to use, which is why I use it a lot! **What do you dislike about CloudTalk?** It doesn't have transcription, and that would help to understand better the necessity for every call **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is helping us solve several key communication challenges. Before using it, we struggled with managing high call volumes, tracking call performance, and ensuring consistent customer service across our team. ### 48. Insights on CloudTalk after Using It for a Month **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about CloudTalk?** The UI is compact, the app does not take too much space on my screen and I like being able to call by just clicking on numbers instead of having to drag them around. I also like cloudtalk recording my calls so I can listen to them again in the future in case I forget something. It was very easy to setup and start using. **What do you dislike about CloudTalk?** The texting is a bit slow and more prone to having problems when compared to some other alternatives. Sometimes, for days we can't send or receive texts, and when we can because of the interface getting to send a text takes a bit of a time when you call around 300-400 people a day. **What problems is CloudTalk solving and how is that benefiting you?** It helps me listen again to my previous calls, and reach out to customers better. ### 49. Cost-Efficient Sales Tool with Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** A great tool for sales, with amazing support and very cost-efficient overall. **What do you dislike about CloudTalk?** Nothing. I like this tool. Highly recommended **What problems is CloudTalk solving and how is that benefiting you?** It delivers decent call quality, which is much better than more expensive competitors like Aircall. ### 50. Excellent Experience with CloudTalk! **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek S. | Customer Onboarding & Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** We have been using the cloud talk for couple of months and we never faced any issues related to the call quality and the interface is user-friendly **What do you dislike about CloudTalk?** However, we did run into a few small issues — limitations with the analytics side. **What problems is CloudTalk solving and how is that benefiting you?** We are able to make outgoing calls to different regions of world and at different time zones ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews?page=8&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-07+10%3A33%3A35+-0500&secure%5Bsession_id%5D=30d891d3-36b7-4314-ac70-682435133261&secure%5Btoken%5D=a00a57337078d92614454885ebe3aaba8be694062df4548a71515fe16d49a685&format=llm_user) ## CloudTalk Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - 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[Shoptet](https://www.g2.com/products/shoptet/reviews) - [Workable](https://www.g2.com/products/workable/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) ## CloudTalk Features **Dialing Options** - Preview Dialing - Progressive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,356 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews)