--- title: CloudTalk Reviews meta_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1844 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1844 scale: '5' date_modified: '2026-06-30' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,844 ## About CloudTalk CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 ## CloudTalk Pros & Cons **What users like:** - Users love the **ease of use** in CloudTalk, benefiting from its intuitive design and fast functionalities. (358 reviews) - Users appreciate the **intuitive design** of CloudTalk, enhancing their user experience and call connectivity. (162 reviews) - Users highlight the **reliability** of CloudTalk, noting clear calls and responsive customer support for seamless communication. (160 reviews) - Users appreciate the **ease of use and affordability** of CloudTalk, enhancing team efficiency with advanced features. (155 reviews) - Users appreciate the **easy-to-use calling features** of CloudTalk, enhancing efficiency and call quality. (142 reviews) - Call Quality (129 reviews) - Easy Integration (127 reviews) - User Interface (127 reviews) - Easy Integrations (119 reviews) - Features (114 reviews) **What users dislike:** - Users experience **call issues** with CloudTalk, including unstable connections and inconvenient access to call recordings. (159 reviews) - Users often face **connection issues** with CloudTalk, leading to occasional disruptions and inconsistent performance across different countries. (77 reviews) - Users experience **call handling limitations** , especially with mobile app constraints and issues with the Chrome extension. (69 reviews) - Users find the **missing features** in CloudTalk frustrating, particularly around email coordination and reporting capabilities. (68 reviews) - Users experience **poor connectivity** with CloudTalk, causing frustrations during calls and inconsistent access across devices. (50 reviews) - Dialer Issues (47 reviews) - Software Bugs (43 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (40 reviews) - Slow Loading (39 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (38 reviews) ## CloudTalk Reviews ### 1. CloudTalk has simplified our customer communication and improved our team's efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** Marwan E. | Cybersecurity Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** We've had a really good experience with CloudTalk so far. It's easy to use, integrates well with our CRM, and makes managing customer calls much more convenient. The call quality has been reliable, and the AI features, like call summaries, help save time. The setup process was straightforward, and whenever we've needed support, the team has been quick to help. Overall, it's been a great investment for our business and has made our daily workflow much smoother. **What do you dislike about CloudTalk?** One thing I'd like to see improved is the pricing, as some of the more advanced features can get expensive for smaller teams. We've also experienced the occasional minor lag in the interface, but nothing that has significantly affected our work. Overall, these are small drawbacks, and the platform has been reliable and easy to use. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has helped us keep all our customer communication in one place and made it much easier to manage calls. The CRM integration saves our team time by reducing manual work, and features like call recordings and AI summaries help us stay organized and improve follow-ups. Overall, it's made our workflow more efficient and helped us provide a better experience for our customers. ### 2. CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter K. | Account Executive / Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** The upsides of CloudTalk compared to other dialing platforms are: - The accessibility for small teams to utilize one seat without being tied to a minimum. - The analytics dashboard has everything and more in terms of call data and performance for each user/ seat. - Integration feature with Pipedrive seems more seamless than other dialers - BIGGEST takeaway is the area code dialer. You can purchase numbers in certain area codes, and your dialer will automatically route your call through the closest area code or location. Increasing pick-up rates. **What do you dislike about CloudTalk?** I would appreciate it more if CloudTalk offered raw transcripts through their Dashboard as a part of the basic plan. Rather than just voice mp3s, which take time to download and transcribe. The add-on costs can be a little high. **What problems is CloudTalk solving and how is that benefiting you?** The biggest problem I was having is pick-up rates. Especially in the current tech atmosphere of various call screening tools. Spam filters, voice agents and google calling assistants have been tough to get through and a local area code can sometimes make a big difference for reception of a call. ### 3. Intuitive UI and solid call quality, but Japan number setup and pricing feel limiting **Rating:** 3.5/5.0 stars **Reviewed by:** Grant H. | 創業者, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** The UI is intuitive, and it’s easy to get started. The onboarding call was useful and made sure I wasn’t missing any features. After a few initial hiccups, I haven’t had any issues with call quality. Customer service has also been excellent: I had some trouble getting signed up and a few technical issues to resolve, and I consistently received a human response within 24 hours. **What do you dislike about CloudTalk?** Signing up to get a local Japan number was cumbersome. That said, this seems largely outside of Cloudtalk’s control, since they’re working within local Japanese telco regulations. The pricing is high enough that I avoid making calls that are likely to run longer than about 10 minutes—I’ll usually switch to Google Meet, Zoom, etc. instead. It would also be nice to have access to a personalised voicemail message, or an automated Japanese message, on the base plan. Right now I only have an automated message in English, which isn’t ideal for Japanese customers. **What problems is CloudTalk solving and how is that benefiting you?** All issues have been solved and I know what my plan does and doesn't give me access to. ### 4. Solid international coverage for voice and SMS at a competitive price **Rating:** 4.0/5.0 stars **Reviewed by:** Tiit M. | Global IT Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** The biggest win for us has been the international number coverage. We operate in several countries, and CloudTalk has been able to deliver local numbers with both voice and SMS capability in every one of them - that was actually the core requirement when move moved off from Zoom Phone, and it's been a clear delivery so far. Onboarding was straightforward and the CloudTalk team was genuinely hands-on rather than just handing us off after signup. Post-setup support has stayed at that same level - questions get answered quickly and issues get resolved without a lot of back-and-forth. For a lean IT team, that kind of responsiveness saves real time. The UI is clean and unfussy, no overdesigned dashboards or clutter, just the things you actually need to manage numbers, users and calls. Performance has been a non-issue, which is honestly the best compliment I can give it: pages are responsive and we haven't had to thing about it. On integrations, the marketplace is well-stocked (Pipedrive, Zendesk, Intercom, Zapier and a log list of others). We haven't connected any of them yet because our use case is purely calls and SMS, but it's good to know the option is there when we're ready. Pricing is also worth calling out. Compared to other providers we evaluated for the same feature set, CloudTalk is very competitive. We're paying for what we actually use (calls and SMS) without a lot of bundled capabilities we'd never touch. CloudTalk does offer a substantial AI feature set, but it's an add-on rather than part of the Essential plan we're on, so we haven't tested any of it yet. No need for now, but good to know there's a path if that changes. **What do you dislike about CloudTalk?** Honestly, not much, but a couple of things stand out. The call flow setup is the main one. It's tucked away in a spot that isn't immediately obvious, and the logic takes some getting used to. Once you've built a few flows its's manageable, but the learning curve is steeper than the rest of the product, which is otherwise quite intuitive. Some better signposting or a more guided builder would go a long way. The other thing is that you can't mix license tiers across users. We had a single user who genuinely needed WhatsApp messaging, which is only available in the Expert plan. To enable that for one person we'd have had to upgrade every user on the account to Expert, which didn't make financial sense for one use case. The ability to assign higher-tier licenses to individual users - pay for the Expert features only where they're actually needed - would have made that an easy yes. Instead it became a no. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk gave us a single platform for business voice and SMS across all the countries we operate in, which is the cire problem it's solving for us. We needed local numbers with both calling and SMS capability in multiple markets, and consolidating that with one vendor, rather than stitching together regional providers, has simplified procurement, billing, and day-to-day administration considerably. It also replace Zoom for us, which wasn't meeting our needs around country coverage and SMS. The switch was lower-friction than expected, and we ended up with broader functionality at a more competitive price point. The practical benefit is that our teams can place and receive calls and SMS on local numbers wherever they need to, customers and partners see a local presence, and IT has one admin console and one invoice to real with instead of several. That's a meaningful reduction in overhead for a small IT team supporting a globally distributed business. ### 5. Simple, Reliable Calling with Clear Audio and Handy CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Emmanuel C. J. | Director of Digital Marketing and Sales, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CloudTalk?** What I like best about CloudTalk is how simple it makes everyday calling. The platform is easy to use, calls are clear, and features like call routing and CRM integration help keep everything organized. It saves time for the team and makes customer communication smoother, especially when working remotely. Overall, it feels reliable and efficient without being complicated. **What do you dislike about CloudTalk?** One thing I dislike about CloudTalk is that it can take a little time to get used to all the features. Sometimes the call quality depends heavily on the internet connection, and the cost can add up quickly if you need extra features. It works well overall, but those small issues can be frustrating. **What problems is CloudTalk solving and how is that benefiting you?** For me, the main benefit is that it makes communication easier and faster. Calls don’t get lost, customers are answered more quickly, and it’s simpler to keep track of conversations. It also saves time because a lot of the work (like routing calls or logging info) happens automatically, so the team can focus more on actually helping customers. ### 6. Easy Live Call Monitoring and On-the-Spot Agent Coaching **Rating:** 4.0/5.0 stars **Reviewed by:** Abel N. | Quality Assurance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2026 **What do you like best about CloudTalk?** Cloudtalk gives me the ease of monitoring live calls for my agents and also talk to them, interviene if I have to which gives me a good sense of control and is a great way to coat the agents on the spot. **What do you dislike about CloudTalk?** The only thing I don't like about Cloudtalk is that it has connections issues sometimes that are not related to my personal connection whatsoever, sometimes my internet will be running butter smooth and cloudtalk won't connect a call even after restarting it twice. **What problems is CloudTalk solving and how is that benefiting you?** Couldtalk is solving our wait time to transfer handoffs, I have the ability to check in on what the agents are saying during the call and able to tell them who to transfer to for a demo very quick. ### 7. Good call center tool for customer service **Rating:** 4.5/5.0 stars **Reviewed by:** CINDY R. | Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about CloudTalk?** Honestly, what i liked most was how easy it was to just, get on a call. No complicate setup, no hunting thorugh menus you log in, and you're ready to take calls. For a customer service team handling a high volume of interactions every days, that kind of simplicty actually matters a lot **What do you dislike about CloudTalk?** Honestly, the part that frustrated me most was the reporting. The data was there, but getting it into a format that actually made sense for our team took way more effort than it should. I remember needing to pull some call metrics for a weekly review and spending more time wrestling with the filters than actually analyzing anything. It felt like the reports were built for someone else's workflow, not ours. And the new dashboard i know they updated it at some point honestly took some getting used to, and even after that, i ran into small bugs here and there. Nothing catastrophic, but the kind of thing that slows you down when you're already juggling multiple clients at once **What problems is CloudTalk solving and how is that benefiting you?** : The biggest problem it solved for us was keeping everything centralized. Before CloudTalk, we were jumping between tools — notes here, call logs somewhere else, client info in another tab. It was messy and easy to lose track of things. With CloudTalk, especially connected to HubSpot, everything lived in one place. That made a real difference when you're handling back-to-back calls and need context fast ### 8. Reliable, User-Friendly Call Management with Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Ivaylo S. | Recruitment Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** CloudTalk is a reliable platform for handling high call volumes and has performed well for our team. The interface is user-friendly and easy to navigate, making call management and monitoring straightforward. Its analytics and reporting features provide valuable insights into call volume, quality, and agent performance, helping improve productivity and service quality. The platform also offers good visibility into operational metrics, which supports better decision-making and delivers strong value for teams managing large call operations. **What do you dislike about CloudTalk?** Everything works fine except for some occasional call disruptions. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us manage high call volumes more efficiently by providing better visibility into call activity, agent performance, and call quality. The analytics and monitoring tools help identify trends, track productivity, and improve team performance. This has helped streamline operations, maintain service quality, and make data-driven decisions more effectively. ### 9. Solid Call Quality and Smooth HubSpot Integration That Saves Time **Rating:** 4.0/5.0 stars **Reviewed by:** NANETTE P. | Customer Service Contact, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2026 **What do you like best about CloudTalk?** Honestly, the thing I like most is how easy it is to handle calls without everything falling apart on you. Like, the call quality is generally pretty solid, and the fact that it integrates with HubSpot has been a huge time-saver for us. When a customer calls, their info just pops up automatically — you're not scrambling around trying to find who you're talking to. That alone makes a big difference when you're dealing with a high volume of calls. **What do you dislike about CloudTalk?** The supervisor monitoring tools are a bit basic. Like, I know my team lead can listen in on calls, but the whole whisper coaching feature — where they can talk to you without the customer hearing — it works, but it's not smooth at all. Sometimes there's a delay or it cuts in weird and it throws you off mid-call. You'd expect that to be more polished for a tool that's marketed as a full contact center solution. **What problems is CloudTalk solving and how is that benefiting you?** So the main thing we were struggling with before was response times and missed calls. Customers would call, nobody would pick up, and we had no real way of knowing how bad the problem was. With CloudTalk at least now we have the queue visibility and the missed call tracking, so we can actually see where the gaps are and adjust staffing accordingly. ### 10. Solid cloud phone system, easy to manage. **Rating:** 4.0/5.0 stars **Reviewed by:** MIGUEL ANGEL P. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2026 **What do you like best about CloudTalk?** Fromt IT admin perspective, what stands out most is how straightforward the user management is. Adding agents, assigning numbers, and setting permissions are all handled in one place without requiring heavy technical knowledge. The integrations are a strong point too. Hubspot syncs call logs automatically, wich saves the team a lot of manual work. Being cloud-based also menas no physical infrastructure to manage and agents can connect from anywhere with minital IT setup. **What do you dislike about CloudTalk?** The reporting section could use some improvement. It’s functional, but it lacks the depth and customization that a larger team really needs. Also, I’ve run into occasional bugs in the dashboard—for example, the user creation flow sometimes glitches, or the history section freezes—which can be frustrating from an admin standpoint. **What problems is CloudTalk solving and how is that benefiting you?** Cloudtalk solves the need for a centralized, cloud-based communication system without requiring complex on-site infrastructure. For IT, that means less hardware to maintain and easier user managment across the organization. It also eliminates the manual work of logging calls by integration directly with CRM tools lik Hubspot- agents and managers get the information they need without extra steps. Overall, it simplifies how the theam communicates internally and whith clients, wich reduces the workload on IT and keeps operations running smoothly. ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews/cloudtalk-review-10173635?section=pricing&secure%5Bexpires_at%5D=2026-07-04+16%3A00%3A24+-0500&secure%5Bsession_id%5D=de256aca-e2c2-4baf-98ac-ac0c4b3916b7&secure%5Btoken%5D=569a9c91126ccedb25a4210c37caf9f44945562cfd16dd03dcea820cfce870d6&format=llm_user) ## CloudTalk Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - 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Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,356 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews)