# CloudTalk Reviews
**Vendor:** CloudTalk  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 1,839
## About CloudTalk
CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/



## CloudTalk Pros & Cons
**What users like:**

- Users commend the **ease of use** of CloudTalk, finding it efficient for seamless communication and integration. (328 reviews)
- Users find CloudTalk to have **reliable connectivity** , enhancing their calling experience with stability and quality. (170 reviews)
- Users appreciate the **intuitive interface** of CloudTalk, making it easy to navigate and ensuring reliable call connections. (162 reviews)
- Users appreciate the **ease of acquiring local numbers** and enhanced calling quality with CloudTalk's features. (155 reviews)
- Users appreciate the **smart call routing and advanced analytics** in CloudTalk, enhancing team efficiency and performance. (152 reviews)
- Call Quality (139 reviews)
- Easy Integration (127 reviews)
- User Interface (127 reviews)
- Call Recording (125 reviews)
- Users praise the **excellent customer support** of CloudTalk, highlighting their quick responses and effective cooperation. (124 reviews)

**What users dislike:**

- Users experience **call issues** like missing dial tones and app bugs, which complicate their calling process. (176 reviews)
- Users experience **connection issues** with CloudTalk, leading to occasional disruptions and operational challenges during calls. (77 reviews)
- Users find the **missing features** in CloudTalk, like email coordination and specific reporting, frustrating and limiting. (68 reviews)
- Users experience **sync issues with Pipedrive** , leading to frustration with call management and contact accessibility. (57 reviews)
- Users often struggle with **poor connectivity** , experiencing issues that hinder their overall experience with CloudTalk. (50 reviews)
- Software Bugs (49 reviews)
- Dialer Issues (47 reviews)
- Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (44 reviews)
- Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (42 reviews)
- Technical Issues (41 reviews)

## CloudTalk Reviews
  ### 1. CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hunter K. | Account Executive / Business Development Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about CloudTalk?**

The upsides of CloudTalk compared to other dialing platforms are:

- The accessibility for small teams to utilize one seat without being tied to a minimum. 
- The analytics dashboard has everything and more in terms of call data and performance for each user/ seat.
- Integration feature with Pipedrive seems more seamless than other dialers
- BIGGEST takeaway is the area code dialer. You can purchase numbers in certain area codes, and your dialer will automatically route your call through the closest area code or location. Increasing pick-up rates.

**What do you dislike about CloudTalk?**

I would appreciate it more if CloudTalk offered raw transcripts through their Dashboard as a part of the basic plan. Rather than just voice mp3s, which take time to download and transcribe. 

The add-on costs can be a little high.

**What problems is CloudTalk solving and how is that benefiting you?**

The biggest problem I was having is pick-up rates. Especially in the current tech atmosphere of various call screening tools. Spam filters, voice agents and google calling assistants have been tough to get through and a local area code can sometimes make a big difference for reception of a call.

  ### 2. Intuitive UI and solid call quality, but Japan number setup and pricing feel limiting

**Rating:** 3.5/5.0 stars

**Reviewed by:** Grant H. | 創業者, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about CloudTalk?**

The UI is intuitive, and it’s easy to get started. The onboarding call was useful and made sure I wasn’t missing any features. After a few initial hiccups, I haven’t had any issues with call quality. Customer service has also been excellent: I had some trouble getting signed up and a few technical issues to resolve, and I consistently received a human response within 24 hours.

**What do you dislike about CloudTalk?**

Signing up to get a local Japan number was cumbersome. That said, this seems largely outside of Cloudtalk’s control, since they’re working within local Japanese telco regulations. The pricing is high enough that I avoid making calls that are likely to run longer than about 10 minutes—I’ll usually switch to Google Meet, Zoom, etc. instead. It would also be nice to have access to a personalised voicemail message, or an automated Japanese message, on the base plan. Right now I only have an automated message in English, which isn’t ideal for Japanese customers.

**What problems is CloudTalk solving and how is that benefiting you?**

All issues have been solved and I know what my plan does and doesn't give me access to.

  ### 3. Solid international coverage for voice and SMS at a competitive price

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tiit M. | Global IT Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about CloudTalk?**

The biggest win for us has been the international number coverage. We operate in several countries, and CloudTalk has been able to deliver local numbers with both voice and SMS capability in every one of them - that was actually the core requirement when move moved off from Zoom Phone, and it's been a clear delivery so far.

Onboarding was straightforward and the CloudTalk team was genuinely hands-on rather than just handing us off after signup. Post-setup support has stayed at that same level - questions get answered quickly and issues get resolved without a lot of back-and-forth. For a lean IT team, that kind of responsiveness saves real time.

The UI is clean and unfussy, no overdesigned dashboards or clutter, just the things you actually need to manage numbers, users and calls. Performance has been a non-issue, which is honestly the best compliment I can give it: pages are responsive and we haven't had to thing about it.

On integrations, the marketplace is well-stocked (Pipedrive, Zendesk, Intercom, Zapier and a log list of others). We haven't connected any of them yet because our use case is purely calls and SMS, but it's good to know the option is there when we're ready.

Pricing is also worth calling out. Compared to other providers we evaluated for the same feature set, CloudTalk is very competitive. We're paying for what we actually use (calls and SMS) without a lot of bundled capabilities we'd never touch. CloudTalk does offer a substantial AI feature set, but it's an add-on rather than part of the Essential plan we're on, so we haven't tested any of it yet. No need for now, but good to know there's a path if that changes.

**What do you dislike about CloudTalk?**

Honestly, not much, but a couple of things stand out.
The call flow setup is the main one. It's tucked away in a spot that isn't immediately obvious, and the logic takes some getting used to. Once you've built a few flows its's manageable, but the learning curve is steeper than the rest of the product, which is otherwise quite intuitive. Some better signposting or a more guided builder would go a long way.

The other thing is that you can't mix license tiers across users. We had a single user who genuinely needed WhatsApp messaging, which is only available in the Expert plan. To enable that for one person we'd have had to upgrade every user on the account to Expert, which didn't make financial sense for one use case. The ability to assign higher-tier licenses to individual users - pay for the Expert features only where they're actually needed - would have made that an easy yes. Instead it became a no.

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk gave us a single platform for business voice and SMS across all the countries we operate in, which is the cire problem it's solving for us. We needed local numbers with both calling and SMS capability in multiple markets, and consolidating that with one vendor, rather than stitching together regional providers, has simplified procurement, billing, and day-to-day administration considerably.
It also replace Zoom for us, which wasn't meeting our needs around country coverage and SMS. The switch was lower-friction than expected, and we ended up with broader functionality at a more competitive price point.
The practical benefit is that our teams can place and receive calls and SMS on local numbers wherever they need to, customers and partners see a local presence, and IT has one admin console and one invoice to real with instead of several. That's a meaningful reduction in overhead for a small IT team supporting a globally distributed business.

  ### 4. Simple, Reliable Calling with Clear Audio and Handy CRM Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Emmanuel C. J. | Director of Digital Marketing and Sales, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about CloudTalk?**

What I like best about CloudTalk is how simple it makes everyday calling. The platform is easy to use, calls are clear, and features like call routing and CRM integration help keep everything organized. It saves time for the team and makes customer communication smoother, especially when working remotely. Overall, it feels reliable and efficient without being complicated.

**What do you dislike about CloudTalk?**

One thing I dislike about CloudTalk is that it can take a little time to get used to all the features. Sometimes the call quality depends heavily on the internet connection, and the cost can add up quickly if you need extra features. It works well overall, but those small issues can be frustrating.

**What problems is CloudTalk solving and how is that benefiting you?**

For me, the main benefit is that it makes communication easier and faster. Calls don’t get lost, customers are answered more quickly, and it’s simpler to keep track of conversations. It also saves time because a lot of the work (like routing calls or logging info) happens automatically, so the team can focus more on actually helping customers.

  ### 5. Good call center tool for customer service

**Rating:** 4.5/5.0 stars

**Reviewed by:** CINDY R. | Customer Service Agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about CloudTalk?**

Honestly, what i liked most was how easy it was to just, get on a call. No complicate setup, no hunting thorugh menus you log in, and you're ready to take calls. For a customer service team handling a high volume of interactions every days, that kind of simplicty actually matters a lot

**What do you dislike about CloudTalk?**

Honestly, the part that frustrated me most was the reporting. The data was there, but getting it into a format that actually made sense for our team took way more effort than it should. I remember needing to pull some call metrics for a weekly review and spending more time wrestling with the filters than actually analyzing anything. It felt like the reports  were built for someone else's workflow, not ours.

And the new dashboard i know they updated it at some point honestly took some getting used to, and even after that, i ran into small bugs here and there. Nothing catastrophic, but the kind of thing that slows you down when you're already juggling multiple clients at once

**What problems is CloudTalk solving and how is that benefiting you?**

:
The biggest problem it solved for us was keeping everything centralized. Before CloudTalk, we were jumping between tools — notes here, call logs somewhere else, client info in another tab. It was messy and easy to lose track of things. With CloudTalk, especially connected to HubSpot, everything lived in one place. That made a real difference when you're handling back-to-back calls and need context fast

  ### 6. Reliable, User-Friendly Call Management with Powerful Analytics

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ivaylo S. | Recruitment Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about CloudTalk?**

CloudTalk is a reliable platform for handling high call volumes and has performed well for our team. The interface is user-friendly and easy to navigate, making call management and monitoring straightforward. Its analytics and reporting features provide valuable insights into call volume, quality, and agent performance, helping improve productivity and service quality. The platform also offers good visibility into operational metrics, which supports better decision-making and delivers strong value for teams managing large call operations.

**What do you dislike about CloudTalk?**

Everything works fine except for some occasional call disruptions.

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk helps us manage high call volumes more efficiently by providing better visibility into call activity, agent performance, and call quality. The analytics and monitoring tools help identify trends, track productivity, and improve team performance. This has helped streamline operations, maintain service quality, and make data-driven decisions more effectively.

  ### 7. Solid Call Quality and Smooth HubSpot Integration That Saves Time

**Rating:** 4.0/5.0 stars

**Reviewed by:** NANETTE P. | Customer Service Contact, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 11, 2026

**What do you like best about CloudTalk?**

Honestly, the thing I like most is how easy it is to handle calls without everything falling apart on you. Like, the call quality is generally pretty solid, and the fact that it integrates with HubSpot has been a huge time-saver for us. When a customer calls, their info just pops up automatically — you're not scrambling around trying to find who you're talking to. That alone makes a big difference when you're dealing with a high volume of calls.

**What do you dislike about CloudTalk?**

The supervisor monitoring tools are a bit basic. Like, I know my team lead can listen in on calls, but the whole whisper coaching feature — where they can talk to you without the customer hearing — it works, but it's not smooth at all. Sometimes there's a delay or it cuts in weird and it throws you off mid-call. You'd expect that to be more polished for a tool that's marketed as a full contact center solution.

**What problems is CloudTalk solving and how is that benefiting you?**

So the main thing we were struggling with before was response times and missed calls. Customers would call, nobody would pick up, and we had no real way of knowing how bad the problem was. With CloudTalk at least now we have the queue visibility and the missed call tracking, so we can actually see where the gaps are and adjust staffing accordingly.

  ### 8. Solid cloud phone system, easy to manage.

**Rating:** 4.0/5.0 stars

**Reviewed by:** MIGUEL ANGEL P. | IT Support, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 05, 2026

**What do you like best about CloudTalk?**

Fromt IT admin perspective, what stands out most is how straightforward the user management is. Adding agents, assigning numbers, and setting permissions are all handled in one place without requiring heavy technical knowledge.

The integrations are a strong point too. Hubspot syncs call logs automatically, wich saves the team a lot of manual work. Being cloud-based also menas no physical infrastructure to manage and agents can connect from anywhere with minital IT setup.

**What do you dislike about CloudTalk?**

The reporting section could use some improvement. It’s functional, but it lacks the depth and customization that a larger team really needs. Also, I’ve run into occasional bugs in the dashboard—for example, the user creation flow sometimes glitches, or the history section freezes—which can be frustrating from an admin standpoint.

**What problems is CloudTalk solving and how is that benefiting you?**

Cloudtalk solves the need for a centralized, cloud-based communication system without requiring complex on-site infrastructure. For IT, that means less hardware to maintain and easier user managment across the organization. It also eliminates the manual work of logging calls by integration directly with CRM tools lik Hubspot- agents and managers get the information they need without extra steps. Overall, it simplifies how the theam communicates internally and whith clients, wich reduces the workload on IT and keeps operations running smoothly.

  ### 9. Good VoIP for day-to-day.

**Rating:** 4.0/5.0 stars

**Reviewed by:** CAMILA VALENTINA N. | Salesperson, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 05, 2026

**What do you like best about CloudTalk?**

Honestly, what makes my life easiest is the Hubspot integration. Our team uses Hubspot, and I love that when a call comes in, the client’s profile automatically pops up on the screen. It’s also really great how easy it is to buy local numbers from other countries for our international campaigns. It’s not perfect, though—sometimes the desktop app freezes a bit and you have to restart it.

**What do you dislike about CloudTalk?**

I think the biggest day-to-day headache is the app’s stability. Like I mentioned earlier, sometimes it just freezes or suddenly gets a bit clunky for no clear reason. When you’re in peak call hours or have an important client on the line, it’s incredibly frustrating to have to force-quit the app and reopen it just to keep going.

And the analytics module could definitely be better. The basic reports are fine.

**What problems is CloudTalk solving and how is that benefiting you?**

The main problem it solved for us was the mess of having our phone system completely separate from our customer data. We used to waste a ton of time manually dialing numbers and logging every single call. Now, with the click-to-call feature right from our CRM, the whole workflow is just way faster.

How does it benefit me directly? Basically, it takes the boring, manual admin worf odd my plate. I hit my daily call quota much faster and with a lot less burnout. Plus, since people are actually answering the phone when they see a local number, it's obviously a lot easier to book meetings or close sales.

  ### 10. Conversation Intelligence Feels Like a Built-In Sales Coach

**Rating:** 5.0/5.0 stars

**Reviewed by:** Harvey W. | Head of Business Development, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about CloudTalk?**

Their Conversation Intelligence feature is really useful. It feels like we can build our own sales coach with it.

**What do you dislike about CloudTalk?**

A minor UX improvement: the date selection for the call log filter could be smoother. Also, when I select a specific call log and try to view the full details, clicking it opens in the same tab. It would be a better experience if the details opened in a new tab instead.

**What problems is CloudTalk solving and how is that benefiting you?**

Cloudtalk is solving our sales problem. Previously, we didn’t have any kind of data we could use to coach the sales department, and we definitely never had a first-hand review—only second-hand feedback for every call. Now everything is trackable: quality and quantity, and it’s helping us get more clients by giving us first-hand call data.

  ### 11. "Seamless, Reliable, and Feature-Rich – A Must-Have Communication Tool!"

**Rating:** 5.0/5.0 stars

**Reviewed by:** Prashant S. | Team Lead Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 06, 2025

**What do you like best about CloudTalk?**

CloudTalk has exceeded our expectations in every way! The platform is intuitive, making it easy to onboard our team and integrate with our existing tools. The call quality is crystal clear, and the advanced features—like smart routing and real-time analytics—have significantly improved our workflow.

What truly stands out is the exceptional customer support. The team is proactive, quick to respond, and always goes the extra mile to ensure a smooth experience. If you're looking for a reliable and scalable VoIP solution, CloudTalk is the way to go!

**What do you dislike about CloudTalk?**

Nothing much as downsizing for me.
It is a great tool

**What problems is CloudTalk solving and how is that benefiting you?**

Seamless Remote Communication – With a cloud-based solution, our team can stay connected from anywhere, ensuring smooth operations and customer interactions without being tied to a physical office.

High-Quality, Reliable Calls – The crystal-clear call quality and minimal downtime improve client interactions, reducing misunderstandings and enhancing overall professionalism.

  ### 12. Organized Communication for Efficient Engineering Collaboration with CloudTalk

**Rating:** 5.0/5.0 stars

**Reviewed by:** VINAY P. | Mechanical Design Engineer, Design, Enterprise (> 1000 emp.)

**Reviewed Date:** March 27, 2026

**What do you like best about CloudTalk?**

What I like most about CloudTalk is how it brings structure and clarity to communication, especially when handling multiple interactions in a professional environment. From my experience, where coordination and clear communication are important alongside technical work, having a centralized calling platform helps keep everything organized.

Features like call history and call recording are particularly useful, as they allow me to revisit discussions and ensure nothing is missed similar to how we refer back to design notes or documentation in engineering workflows. It also helps in maintaining accountability and clarity when multiple stakeholders are involved.

Another aspect I appreciate is its ease of use. The interface is straightforward, and setting up or managing calls doesn’t require much effort. Overall, CloudTalk helps improve communication efficiency while keeping interactions well documented and easy to track.

**What do you dislike about CloudTalk?**

One area where CloudTalk could improve is in its advanced customization and reporting capabilities. While it handles day-to day calling efficiently, extracting more detailed insights or tailoring reports for specific needs feels somewhat limited.
From my experience, when working in environments where tracking and analyzing communication data is important, having deeper reporting options would be beneficial. There are also occasional minor delays or dependency on internet stability, which can impact call consistency at times.

Overall, these are not major issues, but enhancing flexibility in reporting and improving performance consistency would make the platform even more effective for professional use.

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk primarily solves the challenge of managing communication in a structured and trackable way. In many professional environments, especially when coordinating with multiple stakeholders, conversations can easily become scattered across personal calls, emails, or different platforms, making it difficult to maintain clarity and follow ups.

From my experience, CloudTalk brings all call interactions into one centralized system. Features like call logging, recording, and history tracking make it much easier to refer back to previous discussions, which is very helpful when aligning on requirements or clarifying details similar to how we rely on documented data in engineering workflows.

It also improves accountability, as every interaction is recorded and can be reviewed if needed. This reduces the chances of miscommunication and ensures that important points are not missed. Additionally, having a clear record of communication helps in better coordination and faster decision-making.

Overall, CloudTalk has made communication more organised, transparent, and reliable, which directly improves efficiency and reduces confusion in day to day work.

  ### 13. Efficient and centralized business communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** ISABELLA CAMILA R. | Supervisor Interno, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 25, 2026

**What do you like best about CloudTalk?**

Having the call history, recordings, and metrics on a single platform saves the team time and allows for more efficient tracking of each interaction with customers.

**What do you dislike about CloudTalk?**

Perhaps it could be integrated so that several users (who make calls) could use a single user account for all to make calls from one number. For example: The entire Customer Service team could use only one username and password simultaneously and call from the number they have assigned, and a type of description could be added for the general user in which the order of the people who have access to this account can be maintained.

**What problems is CloudTalk solving and how is that benefiting you?**

Allow the team to operate from any device without relying on traditional telephone infrastructure, which reduces costs and improves operational efficiency. Real-time monitoring and access to call history facilitate decision-making and team performance control.

  ### 14. Solid tool for sales.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Carlos Andrés R. | Auditor Comercial, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 22, 2026

**What do you like best about CloudTalk?**

What I value most about Cloudtalk is the ease of tracking calls directly from the CRM (HubSpot). Before, we used to waste time searching for recordings or manually noting what was discussed with each client, and now the entire recording is logged in the client's contact.

I also find the call queue feature very useful. When the team is busy, clients don't go unanswered, and this is reflected in the contact rate. In sales, a missed call can be an opportunity that doesn't come back.

**What do you dislike about CloudTalk?**

Password management in the new dashboard is quite more cumbersome than in the previous panel (https://my.cloudtalk.io/). Before, the process was straightforward and quick, but now there are more intermediate steps and it's not well indicated where to do it. For a sales team where agent turnover is frequent, resetting access should be something agile and uncomplicated. It's a detail that seems minor but in day-to-day operations generates small frictions that accumulate.

**What problems is CloudTalk solving and how is that benefiting you?**

The main problem it solves is the dispersion of communication. Before, we had calls on one side, emails on another, and the CRM outdated. CloudTalk centralizes all the contact history with each client in one place, which allows me to audit the sales team's work in a much more organized and objective way.

  ### 15. CloudTalk Boosts Sales Productivity with Reliable CRM Integration and Call Quality

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about CloudTalk?**

What I like most about CloudTalk is the combination of usability and productivity.
The integration with CRM systems like Pipedrive works very well and helps keep the sales workflow structured and efficient.

Additionally, features such as click-to-call, call recording, analytics and the overall intuitive interface make daily outbound work significantly easier and more scalable for sales teams.

**What do you dislike about CloudTalk?**

What I also appreciate is the reliability and call quality during daily outbound operations.
Compared to many other VoIP solutions, CloudTalk feels stable and professional, especially when handling larger call volumes.

The possibility to manage international numbers, monitor team performance and keep communication centralized in one platform is a major advantage for modern B2B sales teams.

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk is helping us centralize and streamline our outbound sales operations.
Before using it, managing calls, tracking activities and keeping communication synchronized with the CRM was far more time-consuming and less transparent.

With CloudTalk, our team can work more efficiently, document calls automatically and maintain a much more structured sales process. This improves productivity, reporting and overall scalability in daily B2B outreach.

  ### 16. User-Friendly Interface, Reliable Call Quality, and Helpful Analytics

**Rating:** 4.5/5.0 stars

**Reviewed by:** Maria Nathalia R. | Customer Service Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 24, 2026

**What do you like best about CloudTalk?**

What I like most about CloudTalk is its user-friendly interface and reliable call quality. It’s easy to navigate, even for new team members, and the analytics features are very helpful for tracking performance and monitoring productivity. I also appreciate how smoothly it integrates with other tools we use, which makes our daily workflow more efficient and organized.

**What do you dislike about CloudTalk?**

There are times when communication with customer support can be a bit challenging, especially when addressing more specific or technical concerns. Occasionally, there can also be minor delays or system lags during peak hours. However, the support team is generally patient and approachable, and they do their best to assist.

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk helps us centralize and manage our customer communications more efficiently. Before using it, tracking calls and monitoring performance was more time-consuming. With CloudTalk’s call tracking, analytics, and integrations, we’re able to respond faster, monitor team performance more effectively, and improve overall customer experience. This has helped streamline our operations and increase productivity.

  ### 17. Easy Setup, Intuitive Interface, and Powerful CRM Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ntuthuko M. | Sales Development Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2026

**What do you like best about CloudTalk?**

What I like most about CloudTalk is how easy it is to get up and running while still having all the features you actually need. The setup was quick, the interface feels intuitive, and the integrations with our CRM make it simple to keep everything in one place. I’ve also found the call routing and automation really helpful for handling volume without adding extra admin work, and the analytics give clear insights into performance. Overall, it feels like a reliable, well-designed platform that just makes day-to-day calling smoother and more efficient.

**What do you dislike about CloudTalk?**

To be honest, I can’t complain—my experience with Cloudtalk has been great.

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk mainly solves the problem of scattered, inefficient communication for me. Before using it, calls, notes, and customer context were spread across different tools, which slowed everything down. Now it’s centralized and easy to track. Smart routing and automation help calls reach the right person faster, which reduces wait times and missed opportunities. The analytics also give me clear visibility into performance, so I can improve how we handle conversations. Overall, it benefits me by saving time, improving responsiveness, and making our entire calling workflow feel much more organized and scalable.

  ### 18. Affordable, Reliable VoIP for Calls & Texts—CloudTalk Delivers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Setphanie A. | Outpatient Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 24, 2026

**What do you like best about CloudTalk?**

CloudTalk is one of the best VIOP phone services I have used both professionally and personally. The cost is very affordable for a start-up company. The chatbot handles many of my support questions very efficiently, but when it can't, a real agent has always been able to provide what I need. We use this system solely for our customer outreach and scheduling both the phone and text message features.  I love Cloudtalk and would recommend it to any business.

**What do you dislike about CloudTalk?**

The initial set-up was a bit cumbersome. I think the instructional aids need to be written more clearly, but the chatbot and live support were able to help me navigate things when I got stuck.

**What problems is CloudTalk solving and how is that benefiting you?**

Cloudtalk allows us to have a one system stop for phone and text. We can assign local numbers that our clients recognize with ease. That's a huge deal in today's society of spam calling.

  ### 19. Powerful, intuitive calling platform that significantly improved our pickup rates

**Rating:** 4.0/5.0 stars

**Reviewed by:** Miquel Espinosa B. | Salesforce Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about CloudTalk?**

CloudTalk is intuitive and easy to use, and the interface makes day-to-day operations very efficient. Attractive features like the power dialer caught our attention - and have significantly improved our team’s productivity by reducing manual work and allowing us to reach more contacts in less time. 

The analytics and reporting dashboards are especially useful, as they give us clear visibility into pickup rates, agent performance, and overall activity, which helps us identify areas for improvement and optimize our outreach strategy.

Since switching to CloudTalk, we’ve seen a significant increase in our pickup rates, as well as a smoother and more reliable calling workflow. The call tagging and note features make it easy to track conversations and maintain context across the team, which has improved collaboration and follow-ups.

One unexpected benefit has been how easy it is to monitor performance and make quick adjustments using the real-time analytics. This has made it much easier to iterate on our calling approach and continuously improve results.

**What do you dislike about CloudTalk?**

One limitation we’ve encountered is the inability to mute incoming calls while an agent is already on an active call. Currently, when a second call comes in, agents are forced to reject it rather than mute or temporarily silence the notification. This can disrupt their workflow and creates additional manual work, as they need to remember to call the contact back afterward instead of handling it seamlessly within the platform.

This has an impact on efficiency, particularly for high-volume teams, as it increases the risk of missed connections and adds friction to the calling process. It would be extremely helpful to have the option to mute incoming calls or automatically place them in a temporary holding state while the agent finishes their current conversation.

Adding features such as incoming call muting, smarter call waiting management, or the ability to automatically queue or defer incoming calls for busy agents would significantly improve the user experience and help teams manage multiple conversations more efficiently.

**What problems is CloudTalk solving and how is that benefiting you?**

Before implementing CloudTalk, we struggled to efficiently reach prospects and manage our calling workflows in a structured and scalable way. Our team had limited visibility into performance, and it was difficult to track pickup rates, monitor activity, and ensure consistent follow-ups. This made it harder to optimize our outreach and improve overall efficiency.

Since switching to CloudTalk, we’ve been able to reach prospects much more reliably through their mobile calling capabilities, which has led to a significant increase in our pickup rates. The Power Dialer and automation features have reduced manual work for our agents, allowing them to focus more on conversations rather than administrative tasks. As a result, we’ve been able to increase call volume and overall productivity without needing to expand the team.

Additionally, we were able to integrate AI-powered third-party tools such as n8n with CloudTalk, which has taken its capabilities to the next level. This allows us to automate workflows, enrich data, and streamline processes across our stack, making our operations more efficient, scalable, and adaptable to our needs.

  ### 20. Effortless Setup, Great for Customer Support Teams

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cory M. | COO, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about CloudTalk?**

I really like the ability to issue different phone numbers that can mask numbers for our team members. The call routing technology is simple and easy to use. It has a great GUI, which nontechnical users can manage easily, allowing both the tech team and the customer success teams to get what they need. Managers can also see the frequency of calls, schedule shifts, investigate missed calls, and review transcriptions. The initial setup of CloudTalk was one of the easiest solutions for our engineering team, making it straightforward to administer.

**What do you dislike about CloudTalk?**

I think that the analytics could be improved, especially in how our leadership views it. Another thing that could be better is the pricing. We feel like we're a decent-sized company and looking to add quite a few number of seats puts us in the medium user base, but there aren't really good solutions whether it's in pricing or in grouping logins together.

**What problems is CloudTalk solving and how is that benefiting you?**

I use CloudTalk for customer support, connecting tenants and team members efficiently. The call routing is easy and allows us to issue masked phone numbers. It's user-friendly for non-tech users and helps manage call frequency, scheduling, and missed calls effectively.

  ### 21. The best we've tried in our price bracket. Not perfect, but better than others.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 24, 2026

**What do you like best about CloudTalk?**

It gives us access to international phone numbers at a relatively low cost, and is mostly reliable.

**What do you dislike about CloudTalk?**

It's a small thing, but when someone says, "Oh, I tried calling and couldn't get through," there is no simple way for us to just test the CloudTalk system and make sure there's not a problem. And there's no way for us to test call flows to check they're configured correctly (e.g.: if we can hear voice welcome messages, that redirects work, etc). The simplest way is of course to actually call the number in question from a cell phone, but that is not always a very cost effective testing option, particularly as our team work remotely in different locations across the world.

**What problems is CloudTalk solving and how is that benefiting you?**

Localization of phone support in English-speaking international markets, i.e., the U.S., Canada, Australia, and South Africa. This can help with trust and ultimately lead conversion rate.

  ### 22. Helpful system with Call History Check Marks Prevent Duplicate Customer Calls

**Rating:** 5.0/5.0 stars

**Reviewed by:** Odette A. | Representante del servicio de atención al cliente, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 27, 2026

**What do you like best about CloudTalk?**

In the call history there is a check mark once the call was already solved for another teammate. Is very helpful so you don't call twice the same customer

**What do you dislike about CloudTalk?**

Sometimes if you set a status like paperwork but there are too many calls in queue if you are not fast enough the call will enter to you, but i read they will improve this in june

**What problems is CloudTalk solving and how is that benefiting you?**

I work in customer service and we are using CT and has been helping us since is a better fit for us compared to other systems we used

  ### 23. Impeccable Audio Quality, Pre-sale Process to Improve

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexsander S. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 28, 2026

**What do you like best about CloudTalk?**

I really like CloudTalk's technology, which is very accurate, and the call quality is very good. The price is fair, and that's important to me. Additionally, the call recording feature is a big advantage, as I can use these recordings for both feedback and employee training. Their API works very well, allowing full integration with the data from our management tool. The initial setup process was smooth.

**What do you dislike about CloudTalk?**

I had difficulty in hiring the service during the pre-sale. The commercial area was not very efficient when I needed to hire. After the 14-day trial, I spent about 10 days trying to contact to activate my account, and that was a bit annoying, as I was unable to use the service, even after integrating everything into my system.

**What problems is CloudTalk solving and how is that benefiting you?**

I use CloudTalk to centralize my team's phone communication between Brazil and Portugal, without needing multiple providers. We solve communication challenges, and the calls are high quality, recorded for feedback and training.

  ### 24. Effortless Call Management, Seamless CRM Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda G. | Business Development Specialist, Computer Software, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 15, 2024

**What do you like best about CloudTalk?**

I like how easy CloudTalk is to use. It's really user-friendly, and I never experience connectivity issues, since it’s always up and running smoothly.

**What do you dislike about CloudTalk?**

A few things that could be improved are maybe a few options for less clicks when I'm making phone calls in my CRM platform. It would also be great to integrate the calling function directly from my CRM. Another feature I'd like is being able to send text messages from CloudTalk.

**What problems is CloudTalk solving and how is that benefiting you?**

I use CloudTalk to make secure work-related calls without a personal number. It stores my call logs, gives me activity metrics, call volume, and provides report generation.

  ### 25. Enhanced Communication with Stellar AI Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zaid M. | Telesales Executive - USA Market, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 31, 2025

**What do you like best about CloudTalk?**

I really like CloudTalk's single dashboard for tracking calls, making it much more convenient for our sales and support teams. We can easily see who's making calls and get detailed hourly and weekly reporting. This has simplified and streamlined our data gathering. The AI sentiment analysis is another standout feature, helping us understand the outcome of calls and suggesting follow-up actions. The AI summary notes are a huge time-saver, automatically generating notes during calls so we don't need to manually type them out. I also like how CloudTalk seamlessly integrates with HubSpot, automatically reflecting calls and notes without needing manual input. Lastly, setting up CloudTalk was straightforward, and the support team was very helpful, making the whole process smooth.

**What do you dislike about CloudTalk?**

So when there's an inbound call, let's say if a specific client is having a conversation with someone from our sales team, and I need to transfer this call, I wasn't able to first talk with the team member before transferring. Earlier, there wasn't any option where I could first talk with the team member and then transfer the call, but now it has been fixed.

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk automates note-taking with AI, saving us time by generating summaries directly in HubSpot. It simplifies call transfers and offers a single dashboard for efficient team communication and call tracking.

  ### 26. Great analytics and easy wrap-up, but headset controls need work

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 26, 2026

**What do you like best about CloudTalk?**

Dashboard view and statistic details. Call wrapup is easy and quick

**What do you dislike about CloudTalk?**

I cannot answer calls with the button on my Jabra headset. I used this feature for every call in Teams and Skype over the past 10 years. I really miss this.

The app doesn't remember the app-window location after a Windows restart. You have to drag the app to it's desired position every time you restart Windows.

The app doesn't reliably stay on top of other windows.

Copy pasting phone number into the app window is sometimes tricky to do, because it will immediately start assuming country code if you paste a number without a country code.

**What problems is CloudTalk solving and how is that benefiting you?**

It's streamlining our call flow with multiple teams in multiple languages and international phone numbers

  ### 27. Efficient, User-Friendly, with Minor Call Delays

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about CloudTalk?**

I appreciate how efficient and user-friendly CloudTalk is. I like how streamlined the workflow is, especially with features like tagging, note-taking, and automated call handling which make it easy to stay organized in high-volume outbound sessions. It's clearly built with productivity in mind.

**What do you dislike about CloudTalk?**

There are often call delays which sometimes cause early call friction.

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk enables me to make calls at a very high volume and sorts calls automatically. It's efficient, user-friendly, and helps me stay organized with features like tagging and automated handling.

  ### 28. Easy to manage & easy to adopt.

**Rating:** 5.0/5.0 stars

**Reviewed by:** SOFIA VALENTINA M. | Administrador TI, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 22, 2026

**What do you like best about CloudTalk?**

What I value most is how simple and intuitive the setup is. The call flows, number assignment, and user management are very well handled. Additionally, since it's such an easy-to-understand platform, explaining it to collaborators is quick and uncomplicated, which saves me a lot of time on a daily basis.

**What do you dislike about CloudTalk?**

It's not something that affects me directly, but the collaborators do mention it quite frequently. When changing the status from "Idle" to "Online," the app sometimes gets stuck loading and needs to be restarted to work. It's not serious, but there is room for improvement there.

**What problems is CloudTalk solving and how is that benefiting you?**

As an administrator, the main problem it solves is the centralized management of communication. Having users, numbers, and configurations in a single panel prevents me from relying on multiple tools or providers. I control everything from one place, which greatly simplifies my daily work.

  ### 29. Helpful AI Feedback and Clean Dashboard, but Too Many Installations

**Rating:** 3.5/5.0 stars

**Reviewed by:** Izzi I. | Payment Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about CloudTalk?**

The AI-generated feedback is helpful, the transcripts are good, and the dashboard is clean and easy to use.

**What do you dislike about CloudTalk?**

There are too many installations I have to do. I wish there were just one app where I could do everything in one place. It’s also hard to find the call transcripts when I need them.

**What problems is CloudTalk solving and how is that benefiting you?**

Call recording, transcripts, and call sentiment help me when I look back later. I can quickly understand the context of each conversation and see what I should improve on.

  ### 30. Ease of communication.

**Rating:** 5.0/5.0 stars

**Reviewed by:** DIEGO ALEJANDRO V. | ADMIN TI, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 25, 2026

**What do you like best about CloudTalk?**

The platform is very intuitive and easy to set up. The call quality is consistently clear, and the integration with other tools makes it simple to manage communications from one place.

**What do you dislike about CloudTalk?**

The new dashboard has room for improvement. Actions like creating users or updating passwords sometimes don't work as expected, and the history tends to freeze occasionally, requiring a page reload. These issues didn't exist in the previous version.

**What problems is CloudTalk solving and how is that benefiting you?**

Cloudtalk addresses the need to manage business calls in a centralized and efficient manner. It allows my collaborators to make and receive calls from anywhere without relying on a fixed line, which streamlines communication with clients.

  ### 31. Fastest support from the cloud talk team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sam . | Customer on-boarding and support executive, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about CloudTalk?**

The best thing i liked in Cloud Talk is their support, I am not explaining in depth, i have one issue on my dashboard so I use the  Cloud Talk Support Chat | #372781 - ND / Dashboard Zoom issue and they just solve it very quickly.

**What do you dislike about CloudTalk?**

Not a complaint, but a suggestion, whenever I click the phone button, I use the browser to make calls. However, I have to select the browser option every time. If possible, could you integrate a feature that allows direct calling through the browser and not asking for app?

**What problems is CloudTalk solving and how is that benefiting you?**

The most helpful feature I’ve found in CloudTalk is the call recording.

As part of the customer support team, I often need to escalate issues, and having access to the call ID and recordings makes that process much smoother and more efficient.

  ### 32. Easy integration with tools and audit logging

**Rating:** 4.5/5.0 stars

**Reviewed by:** Miguel Ángel V. | Support IT, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 07, 2026

**What do you like best about CloudTalk?**

The ease of linking it with HubSpot. Data synchronization is instantaneous and workflows become much more agile. It is key to having all the information centralized effortlessly.

**What do you dislike about CloudTalk?**

I have noticed some instability when changing availability statuses. Sometimes there is a lag that prevents agents from marking themselves as available, which means the team is ready to work but the system does not assign them calls. It is an intermittent issue but it significantly affects our productivity metrics.

**What problems is CloudTalk solving and how is that benefiting you?**

The greatest benefit has been the optimization of the workflow. With the recent interface update, navigation is superior to the previous one. This has made call auditing a much simpler and faster task. The new report dashboards are visually impeccable and offer a clarity that we did not have before.

  ### 33. A before and after in our call management

**Rating:** 5.0/5.0 stars

**Reviewed by:** JOSÉ MIGUEL H. | TI SUPPORT, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 13, 2026

**What do you like best about CloudTalk?**

The automatic call flows saved us a lot of manual work. We can set schedules, redirects, and messages without relying on anyone technical to do it.

**What do you dislike about CloudTalk?**

At first, setting up some automated workflows may seem overwhelming if you're not familiar with this type of platform. But the truth is that once you start exploring it, you realize how easy and intuitive it is, and in no time you have everything working without the need for technical knowledge.

**What problems is CloudTalk solving and how is that benefiting you?**

We were running out of capacity to manage the volume of calls we were receiving. CloudTalk allowed us to handle much more work with the same team thanks to the automation of processes that we previously did manually.

  ### 34. Clean, Simple Interface, but Inconsistent Text Notifications and Limited Admin Controls

**Rating:** 2.0/5.0 stars

**Reviewed by:** Elise H. | Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about CloudTalk?**

Simple interface and clean looking - easy to navigate the web browser

**What do you dislike about CloudTalk?**

No way to set out of office texting. Admin permissions needed to change voicemail for ICs. Text notifications are very inconsistent and easy to miss.

**What problems is CloudTalk solving and how is that benefiting you?**

It’s a dialer but I don’t like it compared to Dialpad for example. Better than outreach but some of the simple, basic functions of a dialer have taken a lot of internal work to get smoothed out.

  ### 35. More Prospect Conversations with Smart Router and Automated Dialer

**Rating:** 4.0/5.0 stars

**Reviewed by:** Conor D. | Client Success Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about CloudTalk?**

I like that there are numerous numbers available to call prospects. Especially the smart router and automated dialer. It has helped me have more conversations with prospects and increase my sales revenue.

**What do you dislike about CloudTalk?**

It can use a lot of bandwidth for wifi speed and the calls can sometimes have bad connection

**What problems is CloudTalk solving and how is that benefiting you?**

Cloudtalk is helping my sales team to sell products/services internationally and also allows us to track the calls and listen to them for L&D

  ### 36. Traceability and total control over each call

**Rating:** 5.0/5.0 stars

**Reviewed by:** MARÍA FERNANDA L. | Auditor, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 13, 2026

**What do you like best about CloudTalk?**

As an auditor, what I value most is the quality and accessibility of the recordings. I can review any call in seconds, filter by agent, date, or duration, and do my auditing work much more efficiently.

**What do you dislike about CloudTalk?**

Predefined reports are useful but somewhat limited for detailed audit work. I would like to be able to customize the reports more and export them in different formats according to the needs of each evaluation.

**What problems is CloudTalk solving and how is that benefiting you?**

Managing the volume of calls that need to be reviewed daily was a constant problem. CloudTalk allows me to organize and prioritize audits more efficiently, covering more calls in less time without sacrificing the quality of the analysis.

  ### 37. CloudTalk Fell Short of Expectations, with Disappointing Support and Refund Handling

**Rating:** 0.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 15, 2026

**What do you like best about CloudTalk?**

It’s a digital service, and we can sync contacts with Pipedrive.

**What do you dislike about CloudTalk?**

We started using CloudTalk with certain expectations based on what was promised during the sales process. Unfortunately, the product didn’t meet our needs, and it wasn’t the solution we believed we were signing up for.

When I requested a refund, it was rejected, even though the software didn’t align with our requirements. I also felt that our concerns weren’t properly acknowledged or fully understood.

Overall, my experience with the support team was disappointing. The support didn’t come across as expert-level, and it seemed like the sales process didn’t accurately match us with the right product for our business needs.

I’m very disappointed with the overall experience and, based on this, I would not recommend CloudTalk for B2B customers who need a reliable solution that truly fits their requirements.

**What problems is CloudTalk solving and how is that benefiting you?**

We had a physical phone system and needed to replace it with a digital solution like CloudTalk.

  ### 38. Reliable Long-Distance Communication Tool with Easy Integration

**Rating:** 4.0/5.0 stars

**Reviewed by:** Franki F. | Sales Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about CloudTalk?**

I like that CloudTalk helps in keeping in contact with our international customers between the USA and Finland, making long-distance communication easier. It's great that CloudTalk integrates with Pipedrive, which is beneficial for our workflow. The initial setup process of CloudTalk was easy, which I appreciated.

**What do you dislike about CloudTalk?**

The dialer options that are readily available are for campaigns and we mostly use it for 1-to-1 calls and the keypad is a process to bring up from within the CloudTalk dashboard.

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk helps us communicate internationally and routes calls to available representatives.

  ### 39. Powerful Call Management and Solid Quality, but UI and Pricing Need Work

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 08, 2026

**What do you like best about CloudTalk?**

CloudTalk offers very solid voice quality and an impressive range of features for modern call management. The integration with our CRM is seamless and helps the team stay organized. We appreciate the reliability of the connection and the variety of tools available for handling high call volumes.

**What do you dislike about CloudTalk?**

The user interface is not always intuitive, which makes the onboarding process for new employees more time-consuming than it should be. Navigation can feel cluttered at times. Furthermore, the pricing is quite high compared to other solutions on the market, so the price-performance ratio could definitely be better.

**What problems is CloudTalk solving and how is that benefiting you?**

It helps us centralize our contact center operations and enables our team to work effectively from anywhere. It solves the problem of tracking call data and provides great insights into team performance. While it helps us scale our support, the high costs are a factor we have to monitor closely.

  ### 40. Flexible, User-Friendly Calling Built for Lean Outbound Teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about CloudTalk?**

CloudTalk stands out for its ease of use and pricing flexibility. As a small team with very specific outbound needs, we didn’t want to overpay for enterprise features we wouldn’t use. Compared to other tools we evaluated, CloudTalk offered a package that was actually aligned with our size, call volume, and budget without unnecessary complexity.

I had previously used CloudTalk about two years ago in another team, and at the time there were a few usability gaps that created friction. This time around, it’s clear the product has matured. The issues that were frustrating before seem to have been addressed, and the platform feels more stable and polished overall.

For a lean team running structured outbound, it strikes a good balance between functionality, flexibility, and cost control.

**What do you dislike about CloudTalk?**

I found that support was response times felt slower than expected when I ran into integration issues. To be fair, the root cause wasn’t Cloudtalk itself but the CRM integration, so I resolved them myself in the end. 

Another limitation is international coverage. Some countries can’t be called, and while there’s likely a predefined list, it's a bit tiresome to understand the logic why. It’s also impractical to upgrade or pay extra just to place a one-off call to a specific country. Clearer documentation and more flexible pricing for occasional international calls would improve the overall experience.

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk solves the operational friction around outbound calling. Instead of juggling personal phones, manual dialing, and scattered notes, it centralizes cold calling into a structured, trackable workflow.

For me, the primary benefit is efficiency. I can run targeted outbound campaigns directly from my desktop, log calls automatically, and keep activity aligned with my CRM. It reduces admin overhead and allows me to focus on conversations rather than tooling.

It’s also intuitive, the interface is straightforward, onboarding is minimal, and I can scale call volume quickly without adding operational complexity. In short, it turns cold calling from a manual task into a repeatable, measurable process.

  ### 41. Easy Onboarding and Smooth Mobile App That Boosted Our Call Answer Rates

**Rating:** 4.0/5.0 stars

**Reviewed by:** Matej K. | Account Executive & Digital Marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about CloudTalk?**

CloudTalk has a very easy onboarding process and a smooth, fast mobile app. It let us call potential customers from local phone numbers, which significantly increased how many people answered our calls.

**What do you dislike about CloudTalk?**

We would like incoming calls in CloudTalk GO to be distributed among different users or having specific number paired with specific user would be great.

**What problems is CloudTalk solving and how is that benefiting you?**

It provides us with local phone numbers for our customers across various European countries.

  ### 42. Easy to Use, Reliable Call Quality That Keeps Us Organized

**Rating:** 4.5/5.0 stars

**Reviewed by:** Elian L. | Customer Support Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about CloudTalk?**

I like how easy CloudTalk is to use and how reliable the call quality is. It makes managing calls and staying organized much more efficient.

**What do you dislike about CloudTalk?**

There are a few features that can take a little time to get used to, but overall the platform works really well for me.

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk helps me manage calls more efficiently and keeps communication organized, which makes my daily workflow smoother and more productive.

  ### 43. Excellent Performance with AI Features, Call Recording, and CRM Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aeshwarya D. | Enterprise Systems Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about CloudTalk?**

Overall, I’m happy with the performance, the AI features, the call recording, and the integration with our CRM.

**What do you dislike about CloudTalk?**

I’ll call lead X, and it shows that I’m calling lead Y. It also mixes up the countries. It doesn’t really affect me directly, but it does change the call records in the app.

**What problems is CloudTalk solving and how is that benefiting you?**

It’s been helpful to reach out to leads globally without having to use our personal phone numbers.

  ### 44. Easy Dialing and a Smooth Calling Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elmis M. | Partnetship Associate, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 20, 2026

**What do you like best about CloudTalk?**

What I like best about CloudTalk is how easy it makes managing business calls in one place. The interface is simple and intuitive, so it doesn’t take long to get used to, and everything from call history to recordings and analyticsis organized and accessible. I especially appreciate the CRM integrations and automatic call logging because they save time and eliminate manual work.

It also makes collaboration smoother since the whole team can track conversations and stay aligned. Overall, it helps improve productivity while maintaining a professional and reliable communication system.

**What do you dislike about CloudTalk?**

Sometimes it takes a while for the calls to come through

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk solves the problem of disorganized, inefficient communication in businesses. Before CloudTalk, managing calls, tracking customer interactions, and coordinating teams across different locations was difficult, slow, and prone to errors. CloudTalk centralizes all phone communication into one cloud-based platform that is easy to access from anywhere, integrates with CRMs, logs calls automatically, and gives real-time insights into team performance.

This benefits me by saving time, improving customer service, and helping me stay organized. Instead of juggling multiple tools or missing important calls and messages, CloudTalk keeps everything in one place and makes communication smoother. It helps me respond faster, maintain better records, and ultimately work more efficiently.

  ### 45. Great tool for managing a remote sales team and cold calling campaigns

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about CloudTalk?**

CloudTalk makes it very easy to manage a remote sales team. We can monitor all agents' activity in real time and track key KPIs such as call volume, answer rate, and duration. The platform is intuitive and our team adopted it quickly. It works great for outbound cold calling campaigns and gives us full visibility over team performance from a single dashboard.

**What do you dislike about CloudTalk?**

The initial setup and configuration required some time and technical effort. Occasional call quality issues can occur depending on the internet connection. Also, some advanced reporting features could be more flexible and easier to customize. The pricing can be a bit high for smaller teams.

**What problems is CloudTalk solving and how is that benefiting you?**

We use CloudTalk to manage outbound cold calling campaigns in Romania. Our team sources contacts online and CloudTalk allows us to centralize all calls, assign agents, and track performance in real time. It has significantly improved our team's productivity and made it much easier to coordinate a fully remote sales team across different locations.

  ### 46. Reliable Call Quality and Smooth Integrations with High Language Quality

**Rating:** 4.0/5.0 stars

**Reviewed by:** Andrew A. | Head of Digital Innovation, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about CloudTalk?**

I appreciate how reliable the call quality is and how smoothly it integrates with other tools in our workflow. And the language quality is quite high. It's easy to manage, although it still requires some technical effort.

**What do you dislike about CloudTalk?**

No latest LLM versions. Impossible to feed URLs as a data source for a knowledge base. It's crucial for our dynamic environment, with a website serving as one of the primary data sources.

**What problems is CloudTalk solving and how is that benefiting you?**

Currently, it covers out-of-work hours for CS and sales. It wasn't covered before, so it's already a benefit for us. It provides all the necessary information to our customers and allows our CS or sales reps to get in touch with them later.

  ### 47. Easy, Intuitive Tool for the whole team

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mario V. | Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about CloudTalk?**

It's very easy and intuitive to use, and it lets you add notes while talking to customers

**What do you dislike about CloudTalk?**

Customer service is good, but it's very slow... they take a long time to respond

**What problems is CloudTalk solving and how is that benefiting you?**

We can have the entire team working together, using one or multiple call lines, all from a single app. It’s easy to add contacts, tags, and notes after finishing a call, which helps keep everything organized.

  ### 48. Deep CRM integrations that noticeably simplify call logging and CTI

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about CloudTalk?**

The depth of CRM integrations is often the main argument for CloudTalk for me. It's not just a simple connection, but a truly deep integration into tools like HubSpot, Pipedrive, Salesforce, or Zendesk (lol).

This is particularly helpful because calls are automatically logged and the corresponding "card" of the customer from the CRM pops up immediately during an incoming call (CTI). This saves teams a lot of time that would otherwise be spent on manual data entry and follow-up.

**What do you dislike about CloudTalk?**

The mobile app (iOS & Android)
This is by far the most common point of criticism. While the desktop app is considered very stable, the mobile version often causes problems.

Users report delays (lags), missed calls where it doesn't ring, or that the app "sleeps" in the background.

Consequence: For teams that are frequently on the go (e.g., in field service), this can quickly become frustrating.

**What problems is CloudTalk solving and how is that benefiting you?**

In many sales teams, employees still dial phone numbers by hand, wait for the dial tone, reach no one, and then have to manually record their notes.

The solution: Automation & Power Dialer. CloudTalk automatically dials the next number as soon as a call ends.

Your advantage (Profit): Your employees make 3x more calls per hour. More conducted conversations statistically lead directly to more revenue. Additionally, all calls are automatically logged in the CRM, which reduces administrative effort and saves time.

  ### 49. Helpful Customer Service and Clear, Step-by-Step Guidance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mohd Nabil Bin  M. | Head of Global Key Accounts, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about CloudTalk?**

The customer service was very helpful when i want register new numbers for my team. All interaction has been very clear and concise, easy to follow step by steps.

**What do you dislike about CloudTalk?**

So far, I haven’t encountered anything I don’t like.

**What problems is CloudTalk solving and how is that benefiting you?**

Because we need specific numbers for each country, and every country has a different registration process, Cloudtalk has been able to clearly explain what needed to be done.

  ### 50. Boosted Sales Efficiency with Stellar Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joshua T.

**Reviewed Date:** February 16, 2026

**What do you like best about CloudTalk?**

I like the easy dialer function in CloudTalk as it makes it super easy for our setters to reach the right prospect and saves a lot of time compared to manually typing each number. I also appreciate call recording, which makes it easier for us to update and adjust our scripts to better suit our target audience. The call quality is excellent, with crisp sound, ensuring no problem hearing each other. Additionally, the customer support is really fast and always tries to help in the best way they can. The setup was very easy, requiring minimal effort, and all our new team members get set up in less than an hour.

**What do you dislike about CloudTalk?**

I don't like that the dialer function is not available for the CloudTalk Go app. It's not possible to use the campaigns in the phone app.

**What problems is CloudTalk solving and how is that benefiting you?**

CloudTalk transformed our sales pipeline from unpredictable to booking daily appointments, boosting our company. The easy dialer saves time, call recordings help update scripts better, and superb call quality enhances communication.


## CloudTalk Discussions
  - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote
  - [I want sync my HubSpot data with its language property to mapped to the custom field of  Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote
  - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote
  - [Cloudtalk or alternative.   Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote
  - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote

- [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+23%3A05%3A57+-0500&secure%5Bsession_id%5D=465bc99a-2cef-4e0c-ba17-855f2accd132&secure%5Btoken%5D=baeee4bd5ff3134d671cc58d8148613899847561e090a45100873b86cca020f4&format=llm_user)
## CloudTalk Integrations
  - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Amplemarket](https://www.g2.com/products/amplemarket/reviews)
  - [Apollo.io](https://www.g2.com/products/apollo-io/reviews)
  - [Attention](https://www.g2.com/products/attention/reviews)
  - [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews)
  - [Fin](https://www.g2.com/products/fin/reviews)
  - [FIVE CRM](https://www.g2.com/products/five-crm/reviews)
  - [FLG](https://www.g2.com/products/flg-flg/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Gong](https://www.g2.com/products/gong/reviews)
  - [Google Meet](https://www.g2.com/products/google-meet/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Gorgias](https://www.g2.com/products/gorgias/reviews)
  - [HubSpot Academy](https://www.g2.com/products/hubspot-academy/reviews)
  - [HubSpot Commerce Hub](https://www.g2.com/products/hubspot-commerce-hub/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Leexi](https://www.g2.com/products/leexi/reviews)
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  - [monday Work Management](https://www.g2.com/products/monday-com/reviews)
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  - [Pipedrive](https://www.g2.com/products/pipedrive/reviews)
  - [Piper AI Plataform](https://www.g2.com/products/piper-ai-plataform/reviews)
  - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews)
  - [Shoptet](https://www.g2.com/products/shoptet/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews)
  - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews)

## CloudTalk Features
**Dialing Options**
- Preview Dialing
- Progressive Dialing
- Predictive Dialing

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Agent Tools**
- Whisper Coaching 
- Callback Scheduling 
- Call Recording 

**Engagement**
- Feedback
- Dashboards
- Training

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Automation**
- Voice Activity Detection
- Interactive Voice Response (IVR)
- Call Scrubbing

**Performance**
- Integrations
- Compliance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Administrative**
- Call Recording
- Reporting & Dashboards

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Auto Dialer**
- Autonomous Task Execution
- Cross-system Integration

**AI Capabilities - Auto Dialer**
- Call Prioritization and List Optimization
- Compliance Monitoring
- Speech Analytics and Sentiment Analysis

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

## Top CloudTalk Alternatives
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