CloudTalk Reviews & Product Details

CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/

Product Website

Seller

CloudTalk

Discussions

CloudTalk Community

Languages Supported

German, English, Italian, Dutch, Portuguese, Spanish

Overview by

Michal Kouril

Pricing

Pricing provided by CloudTalk.

Lite

$19.00

1 User Per Year

View More Pricing Information

CloudTalk Integrations

(32)

Verified by CloudTalk

CloudTalk Media

CloudTalk

Click to Call feature

CloudTalk Dialpad

CloudTalk Analytics

CloudTalk Contacts

Official Downloads

(5)

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CloudTalk Reviews (1,631)

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JOSE MANUEL G.

TI SUPPORT

Mid-Market (51-1000 emp.)

12/30/2025

"Very practical for day-to-day operations."

4.5/5

What do you like best about CloudTalk?

Honestly, how easy it is to use. The interface is super clean, and I love that I don't have to manually log everything since it syncs perfectly with our CRM Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

I wish the search tool was a bit faster. Sometimes, when filtering calls to audit my team, it takes a little longer than expected to load the results Review collected by and hosted on G2.com.

Claudia G.

Sales Closer

Enterprise (> 1000 emp.)

10/29/2025

"Intuitive and Efficient, with Room for Customization and Integration Improvements"

5/5

What do you like best about CloudTalk?

I really like how easy it is to use and how quickly you can set up everything. The interface is intuitive, and it helps me manage calls and track performance efficiently. Customer support is also very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

At times, the call quality can decrease depending on the strength of the internet connection, and there are a few integrations that could use some improvement. Additionally, I would appreciate having more customization options available in the dashboard. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk has helped us centralize communication with clients and track all outbound and inbound calls in one place. It also saves a lot of time for our sales team with the auto-dialer feature, improving efficiency and helping us close more deals. Overall, it makes our daily operations smoother and more organized. Review collected by and hosted on G2.com.

Roman W.

CEO

Small-Business (50 or fewer emp.)

11/12/2025

"Outstanding Support and Feature-Rich, User-Friendly App"

5/5

What do you like best about CloudTalk?

I love the great communication and support from CloutTalk team. They send useful information, ask how the experience is and follow-up quickly on problems and questions. Quite rare to see that.

The app is easy to use and quickly to understand. Also, offers a wide range of functions, i.e. AI summary, recording, number switching, analytics of calls and accounts and more. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

I can't say that I found something awful about CloudTalk. Sometimes the app has a bug, where after a call you have a screen and can't do anything. Then I need to go back and can call again. Review collected by and hosted on G2.com.

Ketery S.

Student Customer Succes

Mid-Market (51-1000 emp.)

10/27/2025

"User-Friendly Interface and Global Numbers"

5/5

What do you like best about CloudTalk?

The interface is really easy to use and being able to use different numbers from different countries really help the communication to flow better with customers around the world. The options to test my devices is also great so I can make sure my mic is working along with my headphones. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Sometimes the call looks like it has been picked up, but it went to the mailvoice. Would be nice if the system could recognize that. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

Communication with customers for diverse locations. In our previous tool, making internacional calls was really hard and sometimes a weird number would show up for the customers. That never happened with Cloudtalk. I can call customers from Europe, America and other places daily with no pain. Is really awesome. Review collected by and hosted on G2.com.

Daniel T.

Sales supervisor

Mid-Market (51-1000 emp.)

10/27/2025

"Useful, but limited in views and editing permissions"

5/5

What do you like best about CloudTalk?

Allows high-quality calls in more than 160 countries: more international reach without complications

Automation of repetitive tasks, allowing the team to focus on high-value conversations

Integration with CRM and BI, which facilitates data for making decisions based on real information Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Limited in views or editing permissions Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk is a tool that provides real value: it improves team productivity, reduces downtime, and generates metrics that allow you to optimize margin and effectiveness. With a focus on profitability, productivity, and data, CloudTalk fits because it provides precisely these three: operational improvement (fewer errors, less time wasted), metrics to optimize margin and performance, and global support to grow without infrastructure being a bottleneck. Review collected by and hosted on G2.com.

Tainaa Cristina R.

Sales Consultant

Mid-Market (51-1000 emp.)

11/19/2025

"Exceptional Support and Effortless CRM Integration"

5/5

What do you like best about CloudTalk?

We have lots of support from the platform, and we're able to refine the settings and tags as we need it. Also, the system communicates very well with CRM platforms and has an intuitive user interface, which makes it very easy to use even for those who never had contact to this kind of platfom. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Sometimes it disconnects from the internet and it doesnt give any notifications on it. Review collected by and hosted on G2.com.

Luna R.

Advanced senior SDR

Mid-Market (51-1000 emp.)

11/3/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Streamlined Communication and Effortless Integration for Global Teams"

5/5

What do you like best about CloudTalk?

CloudTalk has an intuitive interface that makes managing calls and customer interactions very straightforward. I especially appreciate how easily it integrates with CRM tools like HubSpot and Salesforce, which helps streamline workflows and improve customer communication. The call quality is reliable, and the analytics dashboard provides valuable insights into team performance. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

The most helpful aspect is how CloudTalk centralizes all communication in one place. The ability to record calls, track metrics, and automate call routing saves a lot of time and ensures that no customer inquiry is missed. The international calling options and virtual numbers are also big advantages for global teams. Overall, it’s a great tool for scaling customer support and sales operations efficiently. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk helps solve the challenges of managing customer calls efficiently across remote and distributed teams. Before using it, tracking call performance and maintaining consistent communication was difficult. With CloudTalk, all calls, recordings, and analytics are centralized, making it much easier to monitor agent activity and improve response times. The automated call routing and CRM integrations eliminate manual work and reduce errors, which saves time and helps deliver a better customer experience. Overall, it has improved team productivity, accountability, and the quality of our customer interactions. Review collected by and hosted on G2.com.

Carol Anne B.

Small-Business (50 or fewer emp.)

1/2/2024

"CloudTalk is a user friendly and easy online phone system to use"

3.5/5

What do you like best about CloudTalk?

I have found it has become more unstable and it keeps logging me and my team out Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

It needs to send a notification or alert so we know if we have been logged out Review collected by and hosted on G2.com.

Response from Loraine of Customer Support of CloudTalk

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It's great to hear about your positive experience with CloudTalk and the benefits it brings to your company, Carol Anne. The fact that it records all incoming and outgoing calls and integrates seamlessly with HubSpot for missed call notifications and voicemails is indeed a valuable feature, ensuring that no important communication is overlooked.

The user-friendliness of CloudTalk and the absence of a need for extensive training make it a convenient solution for daily use. It's particularly commendable that it serves as your main telephone system, emphasizing its reliability and effectiveness in your daily operations.

The main problems CloudTalk is solving for your company, such as enabling remote contact and ensuring accessibility to customers regardless of their location, highlight the platform's role in fostering seamless communication. This, in turn, contributes to improved customer service and operational efficiency.

On the downside, it seems the automatic logouts can be a bit inconvenient, leading to missed calls when users are unaware they are no longer online. While this is a drawback, we need to address such issues to enhance your overall user experience. We sent you an email to inquire about this issue. We're looking forward to your response so we can resolve this.

Your insights provide a comprehensive view of CloudTalk's strengths and areas for improvement, contributing valuable feedback to both the provider and potential users.

Ryan H.

Sales Development Representative

Mid-Market (51-1000 emp.)

10/29/2025

"Effortless Communication and Seamless Integration with CloudTalk"

5/5

What do you like best about CloudTalk?

I really appreciate how easy CloudTalk is to use and how reliable the platform has been for our team. The call quality is consistently excellent, and the interface is clean and intuitive, which makes daily communication effortless. I also love how smoothly it integrates with our CRM and other tools — it saves a lot of time and keeps everything organized. Their customer support is also top-notch, always quick to respond and genuinely helpful. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

Honestly, there’s not much to dislike — CloudTalk has been a great tool overall. If I had to mention one thing, it would be that occasional feature updates take a little time to get used to, but that’s only because the platform keeps improving so often. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk has made our communication process much more efficient and reliable. It solves the problem of managing calls across different locations and teams by giving us a single, easy-to-use platform for inbound and outbound calls. The real-time analytics and call recordings have also improved our team’s performance and accountability. Having all calls automatically logged and synced with our CRM saves a lot of time and ensures we never miss important client details. Overall, CloudTalk has streamlined our operations, improved customer experience, and helped our team stay connected wherever we are. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization

Mid-Market (51-1000 emp.)

10/28/2025

"Effortless Calling Across Time Zones with CloudTalk"

4.5/5

What do you like best about CloudTalk?

CloudTalk has been such a smooth ride for me. I’ve never had any issues with it, and I love how it automatically adapts to the country number I’m calling. It even shows me the local time on the other end, which is super cool and really helpful when working across different time zones! Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

One thing I dislike is that when I’m using the automatic mode, it doesn’t show me which number I’m calling from. Also, there’s no warning when my connectivity drops, so I can’t tell if a lost call was caused on my end. It would be great to have those indicators for better clarity and control. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloudTalk has been instrumental in breaking down the communication barriers that come with remote work. Having the ability to speak directly with clients by phone adds a personal element to our interactions, which many clients truly value. This approach not only makes conversations flow more smoothly but also accelerates the process of building trust and enables me to provide better support. Review collected by and hosted on G2.com.