--- title: CloudTalk Reviews meta_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1926 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1926 scale: '5' date_modified: '2026-09-10' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,926 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About CloudTalk CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 ## CloudTalk Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of CloudTalk, making daily communication efficient and hassle-free. (328 reviews) - Users appreciate the **reliability** of CloudTalk, highlighting its clear call quality and seamless performance across devices. (160 reviews) - Users find CloudTalk's **intuitive interface** enhances communication efficiency and simplifies contact management effortlessly. (155 reviews) - Users find CloudTalk's **intuitive interface and real-time data tracking** extremely beneficial for managing KPIs effectively. (143 reviews) - Users love the **intuitive calling features** of CloudTalk, making communication quick, easy, and efficient. (142 reviews) - Call Quality (129 reviews) - User Interface (120 reviews) - Call Recording (113 reviews) - Easy Integration (113 reviews) - Users praise the **excellent customer support** of CloudTalk, highlighting their quick responses and effective cooperation. (111 reviews) **What users dislike:** - Users experience **call issues** with CloudTalk, including accessibility challenges and connection problems affecting their efficiency. (159 reviews) - Users experience **connection issues** with CloudTalk, including occasional disruptions and limitations in separate countries. (77 reviews) - Users express dissatisfaction with **missing features** , like essential call center functions and SMS number search options. (60 reviews) - Users find that **call management issues** disrupt seamless communication and hinder efficient client interaction. (57 reviews) - Users face **poor connectivity** issues with CloudTalk, making international calls and call management challenging and frustrating. (48 reviews) - Dialer Issues (43 reviews) - Software Bugs (43 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (40 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (38 reviews) - Slow Loading (38 reviews) ## CloudTalk Reviews ### 1. Flexible Monthly Renewals and a Helpful 15-Day Grace Period **Rating:** 5.0/5.0 stars **Reviewed by:** Umair A. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** What stands out most is CloudTalk's flexibility with monthly subscription renewals. They offer a generous 15-day grace period after the billing cycle ends, which is immensely helpful for startups managing tight cash flows. **What do you dislike about CloudTalk?** Overall, the platform functions very well, but one minor downside is how strict the outgoing call credit balance works. Even if your main subscription package is active, if your calling credits run out or dip into the negative, calling features are immediately disabled until topped up. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us solve the challenge of maintaining reliable client outreach and phone communication while keeping operational overhead low as a growing business. ​The main benefits include: ​Financial Flexibility: The 15-day grace period on monthly renewals allows us to manage cash flow predictable without risking immediate service shutdowns. ​Reliable Outreach: Clear audio quality and strong call pickup rates help us reach prospective clients and conduct follow-ups smoothly. ​Simple Call Operations: It streamlines day-to-day dialing and communication workflows without requiring complex hardware or heavy upfront technical setup. ### 2. CloudTalk Delivers a Smooth, Reliable Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Regie Jhon R. | B2B Appointment Setter, Sales Development Reperesentative, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about CloudTalk?** Among all the platforms we’ve used, CloudTalk stands out the most in terms of usability, reliability, and overall functionality. The interface is intuitive and user-friendly, the call quality is consistently reliable, and the features genuinely help improve productivity. I especially appreciate the ability to easily track my daily calls, as well as the automatic timezone detection for the markets I’m calling, which makes international outreach much more efficient and organized. Overall, CloudTalk has provided the smoothest and most seamless calling experience for me so far. **What do you dislike about CloudTalk?** Some features could be made more intuitive, but overall, my experience with CloudTalk has been positive and it’s a helpful tool for my workflow. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps me efficiently manage and track my daily calls while making international outreach more organized. I especially appreciate the automatic timezone detection for the markets I’m calling, as it helps me reach prospects at the appropriate times and improves my overall productivity. ### 3. A Convenient Tool for Managing Business Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Aman V. | Senior Sales Executive, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is how simple it makes our day-to-day calling. The interface is clean and easy to navigate, so I can quickly find call history, contacts, and recordings without wasting time figuring things out. The integrations are also really useful because they keep our calling activity connected with the other tools we use. It means less switching between systems and makes it easier to keep customer conversations organized. Performance has been reliable, which is probably one of the most important things for a calling platform. I also find the call recording and analytics helpful when I need to review conversations or check activity. The AI features are a nice bonus, especially for things like transcriptions and call summaries. They save some manual work and make it easier to go back through conversations. From a value-for-money perspective, CloudTalk has been worthwhile because it brings calling, reporting, integrations, and useful automation together in one place. The onboarding was straightforward as well, and whenever we needed help, support was responsive. Overall, CloudTalk has made our calling process more organized and less time-consuming. It’s easy enough to use every day but still has enough features to support a growing team. **What do you dislike about CloudTalk?** I haven’t come across any major issues with CloudTalk so far. The platform is straightforward to use, the integrations fit well into our workflow, and the overall call performance has been reliable. I also like having features such as analytics, call recording, and AI tools available in the same platform. The onboarding experience was smooth, and the support has been helpful when needed. Overall, CloudTalk has been a good fit for our calling needs, and I’m happy with the experience so far. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us solve the challenge of managing business calls in a more organized and efficient way. Instead of relying on different tools for calling, tracking conversations, and reviewing call activity, we can manage everything in one place. The integrations also help keep our customer information and communication connected with our existing workflow. It saves time, makes it easier to keep track of conversations, and gives us better visibility into call activity. Features like call recording, analytics, and AI-powered tools are especially helpful for reviewing calls and reducing some of the manual work. Overall, CloudTalk has made our communication process more streamlined and easier to manage. ### 4. A solid solution for sales calling and performance tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Marta S. | RevOps Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** What I like best about CloudTalk is how easy it is to use and how smoothly it integrates with the CRM. It makes it simple for the sales team to manage calls, keep activities properly tracked, and have all the relevant information in one place. The reporting and call analytics are also very useful for monitoring performance and identifying areas for improvement. CloudTalk has been reliable in our day-to-day use. Calls connect quickly, the platform generally runs smoothly, and we haven't experienced major performance issues. The overall speed is good, both when making calls and when syncing activity with the CRM, which is important for keeping the sales workflow efficient. **What do you dislike about CloudTalk?** One area that could be improved is the interface when setting up and managing integrations. It could be more intuitive and user-friendly, making it easier to understand the configuration options and manage integrations without needing additional guidance. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us manage our sales calls in a much more efficient way. The platform is easy to use, integrates well with our CRM, and gives us good visibility into team performance. The AI features and call analytics are useful for understanding conversations and identifying areas for improvement, while the integrations help reduce manual work. Overall, it offers good value for the price, and the support and onboarding experience has also been very positive. ### 5. Reliable, Easy-to-Use Phone System That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Natanya M. | Licensed Immigration Adviser, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** What I like best about CloudTalk is how reliable and easy to use it is. Everything is straightforward, from managing calls and contacts to keeping track of call activity. It also integrates well with the tools we already use, which makes it easy for the team to adopt. Most importantly, the call quality has been consistently good and we haven’t had any issues with the platform. The value is very good compared to what we’re paying. For us, the biggest benefit is the reliability and the fact that we don’t have to worry about missed calls or technical issues. The AI reception feature is also valuable because it helps us capture leads even when we can’t answer the phone. Considering the functionality, ease of use, and peace of mind it provides, we feel CloudTalk offers very good value for money. **What do you dislike about CloudTalk?** There isn’t much I dislike about CloudTalk. Overall, we’ve had a very positive experience and haven’t run into any major issues. If I had to mention one thing, some of the more advanced settings can take a little time to get familiar with, but once everything is configured, it works very smoothly. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk gives us a reliable and centralised way to manage our business calls without having to rely on traditional phone systems. It makes it easier for our team to handle calls, keep track of communication, and stay connected with customers from different locations. The biggest benefit for us is the reliability and simplicity. We’ve used three similar products in the past, and CloudTalk has been the most consistent by far. We’ve had virtually no issues, which saves us time and avoids the disruption that can come with phone system problems. ### 6. Excellent Tool for Managing and Scaling a Sales Team **Rating:** 5.0/5.0 stars **Reviewed by:** Jordi B. | SEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** I’ve tried quite a few different cold calling and sales communication platforms, but CloudTalk is by far the one I’ve been most satisfied with. What I value most is the level of control and visibility it gives me over our calling activity. The reporting and analytics are especially useful. I can easily see the data I need to understand how the team is performing, monitor activity, and identify areas where we can improve. Having all of this information in one place makes it much easier to manage the sales process and make decisions based on actual data rather than assumptions. Another feature I find extremely valuable is the ability to listen back to calls. This has been particularly useful for training our sales representatives. Instead of relying only on what a salesperson tells me about a call, I can actually listen to real conversations, identify what went well, spot mistakes, and use specific examples to help the team improve. It has become a very practical training and coaching tool for us. I also like the ability to add notes and keep track of relevant information around calls. There are a lot of additional features that make the platform more useful than just a tool for making phone calls. One unexpected benefit has been how much easier it has made managing and improving our sales team. The combination of call recordings, metrics, data, and notes gives me a much clearer picture of what is actually happening on the phones. I’ve tested many other solutions in the past, and they either lacked the features I needed or didn’t give me the same level of control. CloudTalk has become an important part of our cold calling workflow, and overall, I’m very happy with it. **What do you dislike about CloudTalk?** The main thing I would improve about CloudTalk is the initial onboarding process. Although the platform is intuitive and relatively easy to understand, it does take a few hours to properly learn all of its features and understand how to get the most out of it. This is even more noticeable when onboarding a sales team. You need to spend some additional time training the team so everyone can use the platform confidently and take advantage of its different features. That said, I think this is also a consequence of CloudTalk offering so many functionalities and options. Once you understand how everything works, the platform is very straightforward to use. **What problems is CloudTalk solving and how is that benefiting you?** The main problem CloudTalk solves for me is the lack of visibility and control over my sales team’s calling activity. Before using CloudTalk, it was difficult to properly monitor what my sales representatives were actually doing. I couldn’t easily track the total number of calls, who they were calling, or, most importantly, what was being discussed during those conversations. This made it much harder to measure performance and ensure the quality of the sales process. With CloudTalk, I now have much better visibility into both the input and the output of the sales team. I can track calling activity and review actual conversations, which allows me to understand not only how much work is being done, but also the quality of that work. ### 7. Excellent Tool for Managing and Scaling a Sales Team **Rating:** 5.0/5.0 stars **Reviewed by:** Jordi B. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** I’ve tried quite a few different cold calling and sales communication platforms, but CloudTalk is by far the one I’ve been most satisfied with. What I value most is the level of control and visibility it gives me over our calling activity. The reporting and analytics are especially useful. I can easily see the data I need to understand how the team is performing, monitor activity, and identify areas where we can improve. Having all of this information in one place makes it much easier to manage the sales process and make decisions based on actual data rather than assumptions. Another feature I find extremely valuable is the ability to listen back to calls. This has been particularly useful for training our sales representatives. Instead of relying only on what a salesperson tells me about a call, I can actually listen to real conversations, identify what went well, spot mistakes, and use specific examples to help the team improve. It has become a very practical training and coaching tool for us. I also like the ability to add notes and keep track of relevant information around calls. There are a lot of additional features that make the platform more useful than just a tool for making phone calls. One unexpected benefit has been how much easier it has made managing and improving our sales team. The combination of call recordings, metrics, data, and notes gives me a much clearer picture of what is actually happening on the phones. I’ve tested many other solutions in the past, and they either lacked the features I needed or didn’t give me the same level of control. CloudTalk has become an important part of our cold calling workflow, and overall, I’m very happy with it. **What do you dislike about CloudTalk?** The main thing I would improve about CloudTalk is the initial onboarding process. Although the platform is intuitive and relatively easy to understand, it does take a few hours to properly learn all of its features and understand how to get the most out of it. This is even more noticeable when onboarding a sales team. You need to spend some additional time training the team so everyone can use the platform confidently and take advantage of its different features. That said, I think this is also a consequence of CloudTalk offering so many functionalities and options. Once you understand how everything works, the platform is very straightforward to use. **What problems is CloudTalk solving and how is that benefiting you?** The main problem CloudTalk solves for me is the lack of visibility and control over my sales team’s calling activity. Before using CloudTalk, it was difficult to properly monitor what my sales representatives were actually doing. I couldn’t easily track the total number of calls, who they were calling, or, most importantly, what was being discussed during those conversations. This made it much harder to measure performance and ensure the quality of the sales process. With CloudTalk, I now have much better visibility into both the input and the output of the sales team. I can track calling activity and review actual conversations, which allows me to understand not only how much work is being done, but also the quality of that work. ### 8. Great Call Quality, Smart Number Rotation, and Smooth Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Nayan B. | Account Executive, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** 1. Auto number rotation, useful when you want to use multiple numbers for cold calling, so a single number doesn't get overloaded or flagged as spam. 2. The drag-and-drop feature for setting up your virtual numbers and call flow architecture is great. 3. Call stats are also good. 4. Free plugins for most CRMs are a plus. 5. Quality of the call is also very good 6. After evaluating 3 vendor- the pricing and feature is great 7. Support and onboarding is smooth. **What do you dislike about CloudTalk?** android app is not supported well because it didn't work on my mobile nor in my tablet. either their app is support only the next android version or I don't know why it is. my tablet is 2 year old and has latest android version **What problems is CloudTalk solving and how is that benefiting you?** Calling international prospect as part of cold calls. No additional cost for setup. Plug and play system. ### 9. Cloudtalk as an optimizer in call management. **Rating:** 4.5/5.0 stars **Reviewed by:** ANAHI C. | Case Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** As a case manager, I handle a constant volume of follow-ups and need a tool that doesn't complicate my life. Being able to take notes during the conversation, have the recording available immediately, and transfer calls to colleagues in a couple of clicks makes the workflow really agile. **What do you dislike about CloudTalk?** What I like least is that sometimes the desktop app doesn't allow me to play recordings directly from the call history. When I need to review a specific detail of a recent conversation with a client, I end up having to open the browser, go to the web dashboard, apply filters, and manually search for the call to listen to it. **What problems is CloudTalk solving and how is that benefiting you?** It speeds up the follow-up of the cases I need to contact and saves me manual tasks in the registry thanks to the connection with Hubspot. ### 10. CloudTalk’s Practical AI Features Keep Us Efficient and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Iris G. | Sales Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is how practical it is for everyday use, especially its AI features. They save us time, make our workflows more efficient, and help us stay organized day to day. **What do you dislike about CloudTalk?** One thing I dislike about CloudTalk is that when the person you’re calling is not directly reachable, there is no audio or indication before the call simply ends. It would be helpful to have a short message or notification so you know what happened. And sometimes when the WIFI has bad connection, the call ends **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk makes it much easier for us to manage our calls and communication in one place. It helps us stay organized, saves time, and makes our daily calling process more efficient. The AI features are especially helpful for reducing manual work and making follow-ups easier. ### 11. HubSpot Integration and Lightning-Fast Click-to-Call **Rating:** 5.0/5.0 stars **Reviewed by:** Javier P. | CEO & Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 05, 2026 **What do you like best about CloudTalk?** The integration with HubSpot and the possibility to call click-to-call in just seconds **What do you dislike about CloudTalk?** I checked there is a bug when you write comments after making a call and some letters disappear and you have to type them again. Also, though the HubSpot integration is great in general, every time a click-to-call from HubSpot a HubSpot window pops-up and need to close it every time. Hope they fix it soon. **What problems is CloudTalk solving and how is that benefiting you?** I save time when I have to call from HubSpot. If I want to call from HubSpot without CloudTalk, I have to do it through the HubSpot web app, and that sometimes makes the calls sound robotic because of the memory load. With CloudTalk, I call from the CloudTalk Windows app after clicking on any HubSpot contact, and the sound is much better. ### 12. Intuitive Setup, Clean UI, and Helpful AI Call Summaries **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 08, 2026 **What do you like best about CloudTalk?** It was very easy and intuitive to get started and use the service. The integrations and connections with other applications were also straightforward and worked well. The UI/UX is clean and really good. Occasionally, the information exchange isn’t fully complete and some details are missing, but that doesn’t happen often. Performance was quite good overall, and the call quality was mostly good. The pricing feels pretty fair, and the AI/intelligence features are helpful—for example, summarizing a call and quickly pulling up information from the most recent calls. It also offers a solid dashboard that gives a clear overview of your calling activity. **What do you dislike about CloudTalk?** I disliked that, at times, the information sync didn’t work properly, so it showed different stats. This didn’t happen often and the differences weren’t big, so I think it’s more of a small bug. The integration UI could also be a bit better and more modern. Overall, I think the performance and technical aspects were good. I didn’t need to use support, so I can’t really say anything about that. **What problems is CloudTalk solving and how is that benefiting you?** It’s an easy, intuitive calling tool that includes integrated stats and a clear overview of the clients you’ve called. ### 13. Easy to use and well integrated with HubSpot **Rating:** 3.5/5.0 stars **Reviewed by:** Judith P. | Head of Growth / RevOps, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** The B2B and B2C team switched from Ringover to CloudTalk a month ago, and the learning curve has been minimal: it is really easy to use from day one. The integrations (we have it connected with HubSpot) have been the most valuable aspect for us so far, avoiding the manual logging of calls in the CRM. **What do you dislike about CloudTalk?** What frustrates me the most is accessing the API key: it's not easy to get it and set up an automation to extract call data to other tools. With only a month of use, we are still looking for a better way to connect it with the rest of our stack. **What problems is CloudTalk solving and how is that benefiting you?** With Ringover, our B2B and B2C teams' calls were quite disconnected from the CRM, and logging each call was manual. Since migrating to CloudTalk a month ago, the integration with HubSpot allows us to have the call history directly in the contact, without duplicating work. It's still early to talk about concrete figures, but the team already notices less friction in day-to-day operations. ### 14. CloudTalk has simplified our customer communication and improved our team's efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** Marwan E. | Cybersecurity Business Development Representative, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 21, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** We've had a really good experience with CloudTalk so far. It's easy to use, integrates well with our CRM, and makes managing customer calls much more convenient. The call quality has been reliable, and the AI features, like call summaries, help save time. The setup process was straightforward, and whenever we've needed support, the team has been quick to help. Overall, it's been a great investment for our business and has made our daily workflow much smoother. **What do you dislike about CloudTalk?** One thing I'd like to see improved is the pricing, as some of the more advanced features can get expensive for smaller teams. We've also experienced the occasional minor lag in the interface, but nothing that has significantly affected our work. Overall, these are small drawbacks, and the platform has been reliable and easy to use. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has helped us keep all our customer communication in one place and made it much easier to manage calls. The CRM integration saves our team time by reducing manual work, and features like call recordings and AI summaries help us stay organized and improve follow-ups. Overall, it's made our workflow more efficient and helped us provide a better experience for our customers. ### 15. CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter K. | Account Executive / Business Development Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** The upsides of CloudTalk compared to other dialing platforms are: - The accessibility for small teams to utilize one seat without being tied to a minimum. - The analytics dashboard has everything and more in terms of call data and performance for each user/ seat. - Integration feature with Pipedrive seems more seamless than other dialers - BIGGEST takeaway is the area code dialer. You can purchase numbers in certain area codes, and your dialer will automatically route your call through the closest area code or location. Increasing pick-up rates. **What do you dislike about CloudTalk?** I would appreciate it more if CloudTalk offered raw transcripts through their Dashboard as a part of the basic plan. Rather than just voice mp3s, which take time to download and transcribe. The add-on costs can be a little high. **What problems is CloudTalk solving and how is that benefiting you?** The biggest problem I was having is pick-up rates. Especially in the current tech atmosphere of various call screening tools. Spam filters, voice agents and google calling assistants have been tough to get through and a local area code can sometimes make a big difference for reception of a call. ### 16. Intuitive UI and solid call quality, but Japan number setup and pricing feel limiting **Rating:** 3.5/5.0 stars **Reviewed by:** Grant H. | 創業者, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** The UI is intuitive, and it’s easy to get started. The onboarding call was useful and made sure I wasn’t missing any features. After a few initial hiccups, I haven’t had any issues with call quality. Customer service has also been excellent: I had some trouble getting signed up and a few technical issues to resolve, and I consistently received a human response within 24 hours. **What do you dislike about CloudTalk?** Signing up to get a local Japan number was cumbersome. That said, this seems largely outside of Cloudtalk’s control, since they’re working within local Japanese telco regulations. The pricing is high enough that I avoid making calls that are likely to run longer than about 10 minutes—I’ll usually switch to Google Meet, Zoom, etc. instead. It would also be nice to have access to a personalised voicemail message, or an automated Japanese message, on the base plan. Right now I only have an automated message in English, which isn’t ideal for Japanese customers. **What problems is CloudTalk solving and how is that benefiting you?** All issues have been solved and I know what my plan does and doesn't give me access to. ### 17. Solid international coverage for voice and SMS at a competitive price **Rating:** 4.0/5.0 stars **Reviewed by:** Tiit M. | Global IT Manager, Logistics and Supply Chain, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** The biggest win for us has been the international number coverage. We operate in several countries, and CloudTalk has been able to deliver local numbers with both voice and SMS capability in every one of them - that was actually the core requirement when move moved off from Zoom Phone, and it's been a clear delivery so far. Onboarding was straightforward and the CloudTalk team was genuinely hands-on rather than just handing us off after signup. Post-setup support has stayed at that same level - questions get answered quickly and issues get resolved without a lot of back-and-forth. For a lean IT team, that kind of responsiveness saves real time. The UI is clean and unfussy, no overdesigned dashboards or clutter, just the things you actually need to manage numbers, users and calls. Performance has been a non-issue, which is honestly the best compliment I can give it: pages are responsive and we haven't had to thing about it. On integrations, the marketplace is well-stocked (Pipedrive, Zendesk, Intercom, Zapier and a log list of others). We haven't connected any of them yet because our use case is purely calls and SMS, but it's good to know the option is there when we're ready. Pricing is also worth calling out. Compared to other providers we evaluated for the same feature set, CloudTalk is very competitive. We're paying for what we actually use (calls and SMS) without a lot of bundled capabilities we'd never touch. CloudTalk does offer a substantial AI feature set, but it's an add-on rather than part of the Essential plan we're on, so we haven't tested any of it yet. No need for now, but good to know there's a path if that changes. **What do you dislike about CloudTalk?** Honestly, not much, but a couple of things stand out. The call flow setup is the main one. It's tucked away in a spot that isn't immediately obvious, and the logic takes some getting used to. Once you've built a few flows its's manageable, but the learning curve is steeper than the rest of the product, which is otherwise quite intuitive. Some better signposting or a more guided builder would go a long way. The other thing is that you can't mix license tiers across users. We had a single user who genuinely needed WhatsApp messaging, which is only available in the Expert plan. To enable that for one person we'd have had to upgrade every user on the account to Expert, which didn't make financial sense for one use case. The ability to assign higher-tier licenses to individual users - pay for the Expert features only where they're actually needed - would have made that an easy yes. Instead it became a no. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk gave us a single platform for business voice and SMS across all the countries we operate in, which is the cire problem it's solving for us. We needed local numbers with both calling and SMS capability in multiple markets, and consolidating that with one vendor, rather than stitching together regional providers, has simplified procurement, billing, and day-to-day administration considerably. It also replace Zoom for us, which wasn't meeting our needs around country coverage and SMS. The switch was lower-friction than expected, and we ended up with broader functionality at a more competitive price point. The practical benefit is that our teams can place and receive calls and SMS on local numbers wherever they need to, customers and partners see a local presence, and IT has one admin console and one invoice to real with instead of several. That's a meaningful reduction in overhead for a small IT team supporting a globally distributed business. ### 18. CloudTalk Saves Time with Efficient Calling and Convenient SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander K. | SDR, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 10, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is the huge time savings and increased efficiency when making calls, especially by eliminating the need to dial numbers manually. The SMS function is also very convenient. **What do you dislike about CloudTalk?** The notifications when a number cannot be reached can sometimes be unclear. I would appreciate more precise information about the reason why a call could not be completed. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps me save time when I have to make many calls and do research throughout the day. It makes it much easier and faster to dial numbers and work more efficiently. ### 19. Great Hands-Free Desktop Calling, But Misses Call and Text Notifications **Rating:** 3.5/5.0 stars **Reviewed by:** Brooke S. | Finance Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** I like the desktop feature so i can call with the headset and be hands free while talking with the customer works great im sure **What do you dislike about CloudTalk?** When I’m on a call, if another call comes in, it goes straight to voicemail instead of alerting me that I have a call waiting. I also don’t get any kind of notification when I receive a text message. **What problems is CloudTalk solving and how is that benefiting you?** Logging calls is great because if I lose my notes or they don’t save on the platform, I can always go back and listen to the call when I need to. ### 20. Intuitive Interface and Quick Setup Make Onboarding Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Maxime L. | SDR, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 07, 2026 **What do you like best about CloudTalk?** Intuitive Interface & Quick Setup: The clean, user-friendly dashboard makes onboarding effortless, allowing agents to start making calls almost immediately without a steep learning curve. **What do you dislike about CloudTalk?** Tiered Feature Locks: Essential tools like the Power Dialer, custom integrations, and advanced analytics are restricted to higher-tier plans, making it unexpectedly costly for smaller teams to scale. **What problems is CloudTalk solving and how is that benefiting you?** Eliminating manual CRM data entry: Automatic call logging, recording sync, and note capture save agents hours of tedious admin work each week, while keeping customer profiles complete and up to date without any extra effort. ### 21. Easy Calling and Call Recordings That Improve Sales Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Frank O. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** I like that I can listen to my employees’ calls after they’re completed so I can give feedback and suggestions on their sales efforts. I also appreciate how easy it is for my reps to call clients, as well as how simple it is to upload leads and assign them to the right reps. **What do you dislike about CloudTalk?** I wish it was easier to call a client back who we were just speaking to using the dialer **What problems is CloudTalk solving and how is that benefiting you?** its helping our number not get spammed out and making it easier to monitor phone calls ### 22. Great Global Calling, but CloudTalk-Pipedrive Call Sync Can Be Unreliable **Rating:** 3.5/5.0 stars **Reviewed by:** Aleksandar A. | Sales Development Representative, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from German using AI. **Reviewed Date:** September 04, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** Since I work in sales & outbound sales, my work would be impossible without CloudTalk. Additionally, CloudTalk gives me the incredible opportunity to reach people from all over the world. Plus, the synchronization with Pipedrive - I can see all contacts and call them easily. **What do you dislike about CloudTalk?** CloudTalk has outages from time to time. Specifically, sometimes I have to call a particular contact two or three times because CloudTalk couldn't make the call on the first attempt. **What problems is CloudTalk solving and how is that benefiting you?** I can reach anyone extremely quickly and easily, and synchronize contacts with Pipedrive. ### 23. Simple, Reliable Calling with Clear Audio and Handy CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Emmanuel C. J. | Director of Digital Marketing and Sales, Marketing and Advertising, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** April 28, 2026 **What do you like best about CloudTalk?** What I like best about CloudTalk is how simple it makes everyday calling. The platform is easy to use, calls are clear, and features like call routing and CRM integration help keep everything organized. It saves time for the team and makes customer communication smoother, especially when working remotely. Overall, it feels reliable and efficient without being complicated. **What do you dislike about CloudTalk?** One thing I dislike about CloudTalk is that it can take a little time to get used to all the features. Sometimes the call quality depends heavily on the internet connection, and the cost can add up quickly if you need extra features. It works well overall, but those small issues can be frustrating. **What problems is CloudTalk solving and how is that benefiting you?** For me, the main benefit is that it makes communication easier and faster. Calls don’t get lost, customers are answered more quickly, and it’s simpler to keep track of conversations. It also saves time because a lot of the work (like routing calls or logging info) happens automatically, so the team can focus more on actually helping customers. ### 24. Exceptional CloudTalk Onboarding—Fast, Coordinated, and Painless Switch **Rating:** 4.5/5.0 stars **Reviewed by:** Chris J. | Head of Growth and Customer Success, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 31, 2026 **What do you like best about CloudTalk?** We needed to transition to CloudTalk quickly, and the team delivered exceptional service. Within one working day, they scheduled two meetings for us—first with Max, who took the time to really understand our needs, and then, less than eight hours later, with Benjamin, who got our account activated and ready to go. That level of coordination and fast turnaround made the entire switch feel painless. I highly recommend the CloudTalk team. **What do you dislike about CloudTalk?** Nothing - very fast & good service provided by the team. **What problems is CloudTalk solving and how is that benefiting you?** Outbound phoning impossible phoning from SA ### 25. Easy Live Call Monitoring and On-the-Spot Agent Coaching **Rating:** 4.0/5.0 stars **Reviewed by:** Abel N. | Quality Assurance Analyst, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 11, 2026 **What do you like best about CloudTalk?** Cloudtalk gives me the ease of monitoring live calls for my agents and also talk to them, interviene if I have to which gives me a good sense of control and is a great way to coat the agents on the spot. **What do you dislike about CloudTalk?** The only thing I don't like about Cloudtalk is that it has connections issues sometimes that are not related to my personal connection whatsoever, sometimes my internet will be running butter smooth and cloudtalk won't connect a call even after restarting it twice. **What problems is CloudTalk solving and how is that benefiting you?** Couldtalk is solving our wait time to transfer handoffs, I have the ability to check in on what the agents are saying during the call and able to tell them who to transfer to for a demo very quick. ### 26. Simple, Easy Calling with a Time-Saving Parallel Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Luca S. | Owner & Founder, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** I love how simple and easy it is. The parallel dialer is great to cut down on waiting time between calls. Also ordering a new phone number is just instant which is great. **What do you dislike about CloudTalk?** It's a bit hard to buy a product. For example the AI notes or parallel dialer was very hard to buy had to contact support for that just to buy something. **What problems is CloudTalk solving and how is that benefiting you?** Cold calling on a large scale, now we have a whole new acquisition channel which is great. ### 27. Good call center tool for customer service **Rating:** 4.5/5.0 stars **Reviewed by:** CINDY R. | Customer Service Agent, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 16, 2026 **What do you like best about CloudTalk?** Honestly, what i liked most was how easy it was to just, get on a call. No complicate setup, no hunting thorugh menus you log in, and you're ready to take calls. For a customer service team handling a high volume of interactions every days, that kind of simplicty actually matters a lot **What do you dislike about CloudTalk?** Honestly, the part that frustrated me most was the reporting. The data was there, but getting it into a format that actually made sense for our team took way more effort than it should. I remember needing to pull some call metrics for a weekly review and spending more time wrestling with the filters than actually analyzing anything. It felt like the reports were built for someone else's workflow, not ours. And the new dashboard i know they updated it at some point honestly took some getting used to, and even after that, i ran into small bugs here and there. Nothing catastrophic, but the kind of thing that slows you down when you're already juggling multiple clients at once **What problems is CloudTalk solving and how is that benefiting you?** : The biggest problem it solved for us was keeping everything centralized. Before CloudTalk, we were jumping between tools — notes here, call logs somewhere else, client info in another tab. It was messy and easy to lose track of things. With CloudTalk, especially connected to HubSpot, everything lived in one place. That made a real difference when you're handling back-to-back calls and need context fast ### 28. Reliable, User-Friendly Call Management with Powerful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Ivaylo S. | Recruitment Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** CloudTalk is a reliable platform for handling high call volumes and has performed well for our team. The interface is user-friendly and easy to navigate, making call management and monitoring straightforward. Its analytics and reporting features provide valuable insights into call volume, quality, and agent performance, helping improve productivity and service quality. The platform also offers good visibility into operational metrics, which supports better decision-making and delivers strong value for teams managing large call operations. **What do you dislike about CloudTalk?** Everything works fine except for some occasional call disruptions. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us manage high call volumes more efficiently by providing better visibility into call activity, agent performance, and call quality. The analytics and monitoring tools help identify trends, track productivity, and improve team performance. This has helped streamline operations, maintain service quality, and make data-driven decisions more effectively. ### 29. Fluid UI That Handles Complex Workflows Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Harold Juan Pablo C. | Customer Service Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** I love that the UI is very fluid, I have been able to implement complex workflows without worrying about choppiness and drops in quality. **What do you dislike about CloudTalk?** Maybe being able to change colors, pet peeve of mine but it could make long shifts more enjoyable. **What problems is CloudTalk solving and how is that benefiting you?** It would help me a lot if we could beef up the analytics furthers by distinguishing the voicemail calls, this would help me and my team to attack agents who maybe decide to incur into camping bad behaviors. ### 30. Solid Call Quality and Smooth HubSpot Integration That Saves Time **Rating:** 4.0/5.0 stars **Reviewed by:** NANETTE P. | Customer Service Contact, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 11, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** Honestly, the thing I like most is how easy it is to handle calls without everything falling apart on you. Like, the call quality is generally pretty solid, and the fact that it integrates with HubSpot has been a huge time-saver for us. When a customer calls, their info just pops up automatically — you're not scrambling around trying to find who you're talking to. That alone makes a big difference when you're dealing with a high volume of calls. **What do you dislike about CloudTalk?** The supervisor monitoring tools are a bit basic. Like, I know my team lead can listen in on calls, but the whole whisper coaching feature — where they can talk to you without the customer hearing — it works, but it's not smooth at all. Sometimes there's a delay or it cuts in weird and it throws you off mid-call. You'd expect that to be more polished for a tool that's marketed as a full contact center solution. **What problems is CloudTalk solving and how is that benefiting you?** So the main thing we were struggling with before was response times and missed calls. Customers would call, nobody would pick up, and we had no real way of knowing how bad the problem was. With CloudTalk at least now we have the queue visibility and the missed call tracking, so we can actually see where the gaps are and adjust staffing accordingly. ### 31. Solid cloud phone system, easy to manage. **Rating:** 4.0/5.0 stars **Reviewed by:** MIGUEL ANGEL P. | IT Support, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 05, 2026 **What do you like best about CloudTalk?** Fromt IT admin perspective, what stands out most is how straightforward the user management is. Adding agents, assigning numbers, and setting permissions are all handled in one place without requiring heavy technical knowledge. The integrations are a strong point too. Hubspot syncs call logs automatically, wich saves the team a lot of manual work. Being cloud-based also menas no physical infrastructure to manage and agents can connect from anywhere with minital IT setup. **What do you dislike about CloudTalk?** The reporting section could use some improvement. It’s functional, but it lacks the depth and customization that a larger team really needs. Also, I’ve run into occasional bugs in the dashboard—for example, the user creation flow sometimes glitches, or the history section freezes—which can be frustrating from an admin standpoint. **What problems is CloudTalk solving and how is that benefiting you?** Cloudtalk solves the need for a centralized, cloud-based communication system without requiring complex on-site infrastructure. For IT, that means less hardware to maintain and easier user managment across the organization. It also eliminates the manual work of logging calls by integration directly with CRM tools lik Hubspot- agents and managers get the information they need without extra steps. Overall, it simplifies how the theam communicates internally and whith clients, wich reduces the workload on IT and keeps operations running smoothly. ### 32. Good VoIP for day-to-day. **Rating:** 4.0/5.0 stars **Reviewed by:** CAMILA VALENTINA N. | Salesperson, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 05, 2026 **What do you like best about CloudTalk?** Honestly, what makes my life easiest is the Hubspot integration. Our team uses Hubspot, and I love that when a call comes in, the client’s profile automatically pops up on the screen. It’s also really great how easy it is to buy local numbers from other countries for our international campaigns. It’s not perfect, though—sometimes the desktop app freezes a bit and you have to restart it. **What do you dislike about CloudTalk?** I think the biggest day-to-day headache is the app’s stability. Like I mentioned earlier, sometimes it just freezes or suddenly gets a bit clunky for no clear reason. When you’re in peak call hours or have an important client on the line, it’s incredibly frustrating to have to force-quit the app and reopen it just to keep going. And the analytics module could definitely be better. The basic reports are fine. **What problems is CloudTalk solving and how is that benefiting you?** The main problem it solved for us was the mess of having our phone system completely separate from our customer data. We used to waste a ton of time manually dialing numbers and logging every single call. Now, with the click-to-call feature right from our CRM, the whole workflow is just way faster. How does it benefit me directly? Basically, it takes the boring, manual admin worf odd my plate. I hit my daily call quota much faster and with a lot less burnout. Plus, since people are actually answering the phone when they see a local number, it's obviously a lot easier to book meetings or close sales. ### 33. Conversation Intelligence Feels Like a Built-In Sales Coach **Rating:** 5.0/5.0 stars **Reviewed by:** Harvey W. | Head of Business Development, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** Their Conversation Intelligence feature is really useful. It feels like we can build our own sales coach with it. **What do you dislike about CloudTalk?** A minor UX improvement: the date selection for the call log filter could be smoother. Also, when I select a specific call log and try to view the full details, clicking it opens in the same tab. It would be a better experience if the details opened in a new tab instead. **What problems is CloudTalk solving and how is that benefiting you?** Cloudtalk is solving our sales problem. Previously, we didn’t have any kind of data we could use to coach the sales department, and we definitely never had a first-hand review—only second-hand feedback for every call. Now everything is trackable: quality and quantity, and it’s helping us get more clients by giving us first-hand call data. ### 34. Seamless, Reliable, and Feature-Rich – A Must-Have Communication Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant S. | Team Lead Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 06, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** CloudTalk has exceeded our expectations in every way! The platform is intuitive, making it easy to onboard our team and integrate with our existing tools. The call quality is crystal clear, and the advanced features—like smart routing and real-time analytics—have significantly improved our workflow. What truly stands out is the exceptional customer support. The team is proactive, quick to respond, and always goes the extra mile to ensure a smooth experience. If you're looking for a reliable and scalable VoIP solution, CloudTalk is the way to go! **What do you dislike about CloudTalk?** Nothing much as downsizing for me. It is a great tool **What problems is CloudTalk solving and how is that benefiting you?** Seamless Remote Communication – With a cloud-based solution, our team can stay connected from anywhere, ensuring smooth operations and customer interactions without being tied to a physical office. High-Quality, Reliable Calls – The crystal-clear call quality and minimal downtime improve client interactions, reducing misunderstandings and enhancing overall professionalism. ### 35. Ideal for Small Teams with Quick Setup, Enhances Lead Generation **Rating:** 4.5/5.0 stars **Reviewed by:** Julian M. | Chief Operations Officer, Computer Software, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 17, 2026 **What do you like best about CloudTalk?** I like that CloudTalk helps us when we're understaffed. We're not a big company, so it's great to have an AI voice agent that can pick up calls at any time of day. We don't miss calls when people are in meetings. It was very easy to set up, quite quick, and you don't have to be technical. **What do you dislike about CloudTalk?** I mean, it doesn't do everything, so you do need a CRM like HubSpot or other alongside it. And it doesn't broadcast anything or raise awareness through socials. But it's great for phone, but it doesn't go beyond that. **What problems is CloudTalk solving and how is that benefiting you?** We use CloudTalk to receive calls and convert them into leads. It's great for when we're understaffed, as the AI voice agent picks up calls any time, ensuring we don't miss them when in meetings. ### 36. Efficient and centralized business communication **Rating:** 5.0/5.0 stars **Reviewed by:** ISABELLA CAMILA R. | Supervisor Interno, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** March 25, 2026 **What do you like best about CloudTalk?** Having the call history, recordings, and metrics on a single platform saves the team time and allows for more efficient tracking of each interaction with customers. **What do you dislike about CloudTalk?** Perhaps it could be integrated so that several users (who make calls) could use a single user account for all to make calls from one number. For example: The entire Customer Service team could use only one username and password simultaneously and call from the number they have assigned, and a type of description could be added for the general user in which the order of the people who have access to this account can be maintained. **What problems is CloudTalk solving and how is that benefiting you?** Allow the team to operate from any device without relying on traditional telephone infrastructure, which reduces costs and improves operational efficiency. Real-time monitoring and access to call history facilitate decision-making and team performance control. ### 37. Cloud Talk: Easy to use and setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** Quick Support time, really helpful on onboarding, constantly updating the platform. The UI is simple and understandable, offer a good amount of easy integrations and the use of fast APIs for other needs. **What do you dislike about CloudTalk?** Even though you have the product you still get marketing emails prompting you to upgrade, some components that you see in competitors have only recently been added The performance is good however we have noted that sometimes call quality can be problematic and there is no inbuilt noise cancellation software unlike a few other providers. **What problems is CloudTalk solving and how is that benefiting you?** Call routing made simple and easy. Easy analytics for calls and easy access to call history and recordings ### 38. Flexible Calling Anywhere with Reliable Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** What I like most about CloudTalk is the flexibility to make calls from anywhere. I paid for the UK version, but I’ve also recently used it to make calls to India and South Africa, in addition to my usual UK calls, and the call quality and reliability have been really good. **What do you dislike about CloudTalk?** Sometimes it hangs not often but sometimes **What problems is CloudTalk solving and how is that benefiting you?** It helps me efficiently manage calls on behalf of my boss from anywhere. I can make calls to different countries using the same platform, and I’ve recently made calls to India and South Africa in addition to regular UK calls, all with good call quality and reliability. ### 39. Solid tool for sales. **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos Andrés R. | Auditor Comercial, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** March 22, 2026 **What do you like best about CloudTalk?** What I value most about Cloudtalk is the ease of tracking calls directly from the CRM (HubSpot). Before, we used to waste time searching for recordings or manually noting what was discussed with each client, and now the entire recording is logged in the client's contact. I also find the call queue feature very useful. When the team is busy, clients don't go unanswered, and this is reflected in the contact rate. In sales, a missed call can be an opportunity that doesn't come back. **What do you dislike about CloudTalk?** Password management in the new dashboard is quite more cumbersome than in the previous panel (https://my.cloudtalk.io/). Before, the process was straightforward and quick, but now there are more intermediate steps and it's not well indicated where to do it. For a sales team where agent turnover is frequent, resetting access should be something agile and uncomplicated. It's a detail that seems minor but in day-to-day operations generates small frictions that accumulate. **What problems is CloudTalk solving and how is that benefiting you?** The main problem it solves is the dispersion of communication. Before, we had calls on one side, emails on another, and the CRM outdated. CloudTalk centralizes all the contact history with each client in one place, which allows me to audit the sales team's work in a much more organized and objective way. ### 40. Reliable Communication with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Bhavana N. | Intern, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 29, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about CloudTalk?** I like how CloudTalk brings internet calling, video calls, messaging, screen sharing, and conference calling together in one platform. I also appreciate features such as the automated attendant and hold music, which help create a more professional communication experience while making it easier to manage customer interactions efficiently. **What do you dislike about CloudTalk?** One area that could be improved in CloudTalk is the occasional call quality and connection stability issues, especially during high traffic periods. The mobile application can also be improved to provide a smoother and more consistent user experience. In some cases, notifications and call syncing may feel delayed. Additionally, simplifying certain settings and improving the reporting customization options would make the platform even more efficient and user-friendly. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps address communication and call-management challenges by offering a centralized platform for calls, messaging, and collaboration. I find it useful because it strengthens team connectivity, reduces missed calls with automated attendants, and supports smooth communication with customers through both internet-based calling and traditional phone numbers. Overall, this improves productivity and keeps our responses timely. ### 41. Easy to Use AI Agent with Excellent Service **Rating:** 4.0/5.0 stars **Reviewed by:** Arica S. | Senior Director of Operations Enablement, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 06, 2026 **What do you like best about CloudTalk?** The ease of use, the AI agent, and the service. **What do you dislike about CloudTalk?** While the reporting is decent there are many things that can be improved in the reporting. Currently there is no reporting associated with Messaging - which leaves a big gap. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk allows us to see and report on all the calls for our business across multiple numbers. The HubSpot integration minimizes human error. ### 42. Simple, Scalable VoIP System with Great Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Sudhir P. | Sales Coach/Sale consultant & Voice & Accent trainer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 11, 2026 **What do you like best about CloudTalk?** The call quality is very stable even with international routing, which is not always the case with VoIP tools. Setup is also fairly quick—you don’t need a heavy IT process to get started. **What do you dislike about CloudTalk?** One is that advanced reporting and analytics can feel a bit restricted unless you’re on higher-tier plans. Smaller teams may find they need more detailed customization than what’s available out of the box. **What problems is CloudTalk solving and how is that benefiting you?** It replaces traditional phone systems with a cloud-based setup, making it much easier to handle inbound and outbound calls from one platform. This helps avoid missed calls, improves response time, and keeps all communication organized in one place. ### 43. User-Friendly Platform with Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine R. | Life Insurance Agent, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** What I like best about CloudTalk is its excellent customer service. The support team responds very quickly, and the platform is user-friendly and easy to navigate. CloudTalk provides good value for the price. It is affordable, easy to use, and has excellent customer support. **What do you dislike about CloudTalk?** Some Power Dialer features felt a little time-consuming. **What problems is CloudTalk solving and how is that benefiting you?** I used CloudTalk to efficiently call lists of cold leads. ### 44. Parallel Dialling and Seamless Pipedrive Sync Make Calling Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas Carl L. | Talent Solutions Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** The ability to parallel dial and having our call data sync directly into Pipedrive is a big plus. **What do you dislike about CloudTalk?** The delay in being able to talk to prospects when running a 3 line parallel dialler or more **What problems is CloudTalk solving and how is that benefiting you?** It helps being able to talk to talk to more prospects each day compared to old-fashioned sequential dialling. It saves time and boosts efficiencies. ### 45. CloudTalk Boosts Sales Productivity with Reliable CRM Integration and Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is the combination of usability and productivity. The integration with CRM systems like Pipedrive works very well and helps keep the sales workflow structured and efficient. Additionally, features such as click-to-call, call recording, analytics and the overall intuitive interface make daily outbound work significantly easier and more scalable for sales teams. **What do you dislike about CloudTalk?** What I also appreciate is the reliability and call quality during daily outbound operations. Compared to many other VoIP solutions, CloudTalk feels stable and professional, especially when handling larger call volumes. The possibility to manage international numbers, monitor team performance and keep communication centralized in one platform is a major advantage for modern B2B sales teams. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is helping us centralize and streamline our outbound sales operations. Before using it, managing calls, tracking activities and keeping communication synchronized with the CRM was far more time-consuming and less transparent. With CloudTalk, our team can work more efficiently, document calls automatically and maintain a much more structured sales process. This improves productivity, reporting and overall scalability in daily B2B outreach. ### 46. Easy Number Switching for Seamless Call Handling **Rating:** 4.5/5.0 stars **Reviewed by:** Sheenah L. | Primary Scheduler, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 04, 2026 **What do you like best about CloudTalk?** I love how easy it is to switch from one number to another, especially when I’m receiving calls. **What do you dislike about CloudTalk?** I hate how long it took for us to move to CloudTalk, I wish we could have done it sooner. **What problems is CloudTalk solving and how is that benefiting you?** We are able to report on all of our calls, Record calls for our records and Easily change numbers. ### 47. User-Friendly Interface, Reliable Call Quality, and Helpful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Maria Nathalia R. | Customer Service Representative, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 24, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is its user-friendly interface and reliable call quality. It’s easy to navigate, even for new team members, and the analytics features are very helpful for tracking performance and monitoring productivity. I also appreciate how smoothly it integrates with other tools we use, which makes our daily workflow more efficient and organized. **What do you dislike about CloudTalk?** There are times when communication with customer support can be a bit challenging, especially when addressing more specific or technical concerns. Occasionally, there can also be minor delays or system lags during peak hours. However, the support team is generally patient and approachable, and they do their best to assist. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us centralize and manage our customer communications more efficiently. Before using it, tracking calls and monitoring performance was more time-consuming. With CloudTalk’s call tracking, analytics, and integrations, we’re able to respond faster, monitor team performance more effectively, and improve overall customer experience. This has helped streamline our operations and increase productivity. ### 48. Clear Visibility of Last Dialed and Connecting Numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Sanket Bhushan P. | Donation assistance manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 09, 2026 **What do you like best about CloudTalk?** The last dialed numbers are visible, and the number that is about to connect is visible too. **What do you dislike about CloudTalk?** I can’t select multiple campaigns at the same time. **What problems is CloudTalk solving and how is that benefiting you?** It’s faster to connect, and it provides multiple numbers to call donors. For example, in the USA we have 4–5 number options to connect with donors. ### 49. Saved calls and integration with HubSpot for better tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 07, 2026 **What do you like best about CloudTalk?** What helps the most is that it saves the calls and connects with HubSpot, so I have the feeling of my clients and all the tracking of my saved calls **What do you dislike about CloudTalk?** It's confusing that there are things that act differently on the phone than on the computer. If I click a phone number in the history on the computer, it opens the call info, but on the phone, it directly returns the call **What problems is CloudTalk solving and how is that benefiting you?** It solves the continuous tracking of a client and the ability to attend to almost all incoming calls ### 50. Easy Setup, Intuitive Interface, and Powerful CRM Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Ntuthuko M. | Sales Development Representative, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 21, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is how easy it is to get up and running while still having all the features you actually need. The setup was quick, the interface feels intuitive, and the integrations with our CRM make it simple to keep everything in one place. I’ve also found the call routing and automation really helpful for handling volume without adding extra admin work, and the analytics give clear insights into performance. Overall, it feels like a reliable, well-designed platform that just makes day-to-day calling smoother and more efficient. **What do you dislike about CloudTalk?** To be honest, I can’t complain—my experience with Cloudtalk has been great. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk mainly solves the problem of scattered, inefficient communication for me. Before using it, calls, notes, and customer context were spread across different tools, which slowed everything down. Now it’s centralized and easy to track. Smart routing and automation help calls reach the right person faster, which reduces wait times and missed opportunities. The analytics also give me clear visibility into performance, so I can improve how we handle conversations. Overall, it benefits me by saving time, improving responsiveness, and making our entire calling workflow feel much more organized and scalable. ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews?open_modal_url=%2Fde%2Fproducts%2Fcloudtalk%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fcloudtalk%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-09-10+15%3A12%3A06+-0500&secure%5Bsession_id%5D=0935b710-776b-48fc-8688-cdcbbe111e43&secure%5Btoken%5D=ddc17ed63ddc3d75ecbeb103a3d2697728e089d449dcb1bb37280b22f852f18a&format=llm_user) ## CloudTalk Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Dialing Options** - Preview Dialing - Progressive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,363 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,478 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,507 reviews)