# CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,840 ## About CloudTalk CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/ ## CloudTalk Pros & Cons **What users like:** - Users commend the **ease of use** of CloudTalk, finding it efficient for seamless communication and integration. (328 reviews) - Users find CloudTalk to have **reliable connectivity** , enhancing their calling experience with stability and quality. (170 reviews) - Users appreciate the **intuitive interface** of CloudTalk, making it easy to navigate and ensuring reliable call connections. (162 reviews) - Users appreciate the **ease of acquiring local numbers** and enhanced calling quality with CloudTalk's features. (155 reviews) - Users appreciate the **smart call routing and advanced analytics** in CloudTalk, enhancing team efficiency and performance. (152 reviews) - Call Quality (139 reviews) - Easy Integration (127 reviews) - User Interface (127 reviews) - Call Recording (125 reviews) - Users praise the **excellent customer support** of CloudTalk, highlighting their quick responses and effective cooperation. (124 reviews) **What users dislike:** - Users experience **call issues** like missing dial tones and app bugs, which complicate their calling process. (176 reviews) - Users experience **connection issues** with CloudTalk, leading to occasional disruptions and operational challenges during calls. (77 reviews) - Users find the **missing features** in CloudTalk, like email coordination and specific reporting, frustrating and limiting. (68 reviews) - Users experience **sync issues with Pipedrive** , leading to frustration with call management and contact accessibility. (57 reviews) - Users often struggle with **poor connectivity** , experiencing issues that hinder their overall experience with CloudTalk. (50 reviews) - Software Bugs (49 reviews) - Dialer Issues (47 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (44 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (42 reviews) - Technical Issues (41 reviews) ## CloudTalk Reviews ### 1. Affordable, Reliable VoIP You Can Count On **Rating:** 4.5/5.0 stars **Reviewed by:** Suhail M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about CloudTalk?** It’s more affordable and more reliable than most of the other VoIP systems out there. **What do you dislike about CloudTalk?** The support team is very responsive and active, but sometimes the wait time is still too long. **What problems is CloudTalk solving and how is that benefiting you?** While most call centre systems out there make you buy multiple add-ons just to get the service you need, Cloudtalk includes it all under one simple plan. ### 2. Ease of use and integration that optimize daily work **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela Cristina M. | Support IT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2026 **What do you like best about CloudTalk?** I especially like the ease of use of the platform, the quality of the calls, and how intuitive it is for managing communications. Additionally, the integration with other tools and the support make daily work more efficient and organized. **What do you dislike about CloudTalk?** In general, the experience is good, although at times certain advanced functions could be more intuitive and the platform could optimize small performance details, but nothing that significantly affects daily use. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk solves the need to manage calls in a centralized and efficient manner, facilitating communication with clients from a single place. This benefits me because it saves time, improves call control and tracking, and allows for better customer service thanks to clear and organized tools. ### 3. Clean, Reliable Long-Distance Calls on Any Computer **Rating:** 4.0/5.0 stars **Reviewed by:** Dov S. | Human Resources Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Great for long distance and clean calls that are able to be performed on any computer weather I am at home, remote or at work. **What do you dislike about CloudTalk?** Calls can sometimes take a while to connect on my end and by then the receiver of the call hangs up. **What problems is CloudTalk solving and how is that benefiting you?** It has removed the need for us to have a physical phone or phone plans. ### 4. CloudTalk: Reliable, user-friendly cloud phone system with strong integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Noah V. | New Business Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about CloudTalk?** CloudTalk is a very reliable and user-friendly cloud phone system, which is particularly well-suited for support and sales teams. The setup is straightforward and the interface is clear, allowing you to work with it quickly. Particularly positive are the many integrations (e.g., with CRM systems) as well as features like call routing, recordings, and analytics. The call quality is also stable and professional. Overall, a strong solution for companies that want to organize their telephone communication efficiently and modernly. **What do you dislike about CloudTalk?** That it is often delayed and not all callbacks are always connected **What problems is CloudTalk solving and how is that benefiting you?** That one normally couldn't listen to the recording. This is very helpful for practice. ### 5. Great CRM & Modjo AI Integration, but SMS and Connection Stability Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Arvid E. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2026 **What do you like best about CloudTalk?** Connected with CRM (hubspot) and Modjo AI. Call directly from computer. **What do you dislike about CloudTalk?** I cant receive text messages (SMS) Sometimes unstable connection (sensitive) I the beginning of a call the prospect cant hear my first words due to lagging **What problems is CloudTalk solving and how is that benefiting you?** Save time I can go back and listen to the recorder Get a summary of the call with help of Modjo ### 6. Straightforward HubSpot Integration and Fast, Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** William W. | Technical Server Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Integration with HubSpot was straightforward, and configuring dispositions to match our work processes was easy. Whenever we got stuck or needed help expanding services, the support team responded quickly and was genuinely helpful. **What do you dislike about CloudTalk?** Like any VOIP needs work on identifying/documenting bad numbers. **What problems is CloudTalk solving and how is that benefiting you?** As an alternative to the dialers I previously used, this has proven to be an excellent upgrade. ### 7. Easy-to-Use Calling Tool That Saves Time on Manual Updates **Rating:** 4.5/5.0 stars **Reviewed by:** Enzzo M. | outbound call agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** You do not have to spend time copying and pasting phone numbers and updating spreadsheets. It is also very easy to use. **What do you dislike about CloudTalk?** sometimes it does not track conversions accurately, and the quality of phone calls is usually not great. **What problems is CloudTalk solving and how is that benefiting you?** it saves a lot of time from updating spreadsheets, copying and pasting phone numbers and also sending links manually. ### 8. User-Friendly, Well-Organized App with a Simple, Easy-to-Navigate Layout **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Very user-friendly and well organized. The app has a simple layout that’s easy to navigate, and everything feels straightforward to find and use. **What do you dislike about CloudTalk?** The app can be buggy from time to time, and on mobile it sometimes takes a long time to load certain screens. **What problems is CloudTalk solving and how is that benefiting you?** Contacting customers and doing outreach has been straightforward for me. I’m able to communicate effectively with customers using a phone number connected to their ZIP code, which makes the process feel more seamless. The voice recordings are also very useful when I need to go back and review past conversations. ### 9. Swedish and Malta Local Numbers **Rating:** 4.5/5.0 stars **Reviewed by:** Georgi V. | Digital Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Having Swedish and Malta local numbers is huge benefit **What do you dislike about CloudTalk?** Call history - it shows phone numbers that you used to call. I would like to have people's first and last name as well - makes it much simpler and faster to find the necessary contact. **What problems is CloudTalk solving and how is that benefiting you?** Clear and seamless channel, including local numbers from Malta, Sweden, and Croatia ### 10. One-Click Calling, Powerful Analytics, and an Easy-to-Navigate Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Andria H. | Digital Marketing Manager , Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about CloudTalk?** I like the click-to-call feature as it helps our agents place calls directly from their CRM with just a single click which reduces manual dialing and also increases productivity. It has great reporting and analytics capabilities which helps us understand performances, call volumes and customer engagements in real-time for better decision making. The interface is also very easy to navigate. **What do you dislike about CloudTalk?** This tool is cloud based hence the call quality is determined by the quality of internet which does not favor our remote representatives. **What problems is CloudTalk solving and how is that benefiting you?** This tool helps us avoid chances of having customers being left out due to answered calls as it ensures calls are routed to available agents which has promoted to great customer satisfaction. ### 11. Intuitive, Fast Onboarding with Seamless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro T. | Senior Business Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CloudTalk?** Very intuitive and easy to use, onboarding was soo fast, it can integrate seamlessly with out CRM, the performance is incredible, very low latency, the AI assistant is very good too **What do you dislike about CloudTalk?** i guess the UI could use a little polish but it does not disrupt the app at all **What problems is CloudTalk solving and how is that benefiting you?** Currently allowing us to better train our reps with the use of AI insights and call scoring ### 12. Easy, Reliable Calling and CRM Sync—But a Slow, Complicated Onboarding **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2026 **What do you like best about CloudTalk?** CloudTalk is easy to use, reliable for phone calls, and offers text messaging. I like the ability to add call notes and tags to a phone call in the app and it sync's with our CRM. **What do you dislike about CloudTalk?** The onboarding was painfully slow and complicated, which is why I would not rate it higher. We took a month or more evaluating options and still ended up with issues after help from a CloudTalk rep. **What problems is CloudTalk solving and how is that benefiting you?** Reliable phone service to dial contacts and potential clients all over the world. Clear connection and good texh integrations. ### 13. HubSpot & Zapier Native Integrations Make Automation Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Meherul M. | Social Game Changer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Native integration with Hubspot and Zapier that make any automation easier **What do you dislike about CloudTalk?** SMS does not push as an SMS log; instead, notes in HubSpot and the Call tree can't be edited midstream. Every time there is a change, I have to start over. **What problems is CloudTalk solving and how is that benefiting you?** Integtrated phone system to replace traditional phone line for my clients phone ### 14. Makes Cold Calls Easier and More Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Batiste L. | BDR, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** It’s really helpful for improving how I do cold calls, and it makes my work a lot easier. **What do you dislike about CloudTalk?** Not much to say, to be fair. It really helped me a lot, and I don’t have anything bad to say about it. **What problems is CloudTalk solving and how is that benefiting you?** It keeps all my inbound calls really organized and easy to handle. ### 15. Parallel campaigns useful, but insufficient training **Rating:** 3.5/5.0 stars **Reviewed by:** Dani . | Administrador, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Parallel calling campaigns allow for better utilization of lists. **What do you dislike about CloudTalk?** The training for the program is terrible, they practically leave you on your own assuming you have to know the program with just a 30-minute video. **What problems is CloudTalk solving and how is that benefiting you?** Get more out of the customer lists we have in less time, making the calls more effective. ### 16. Easy Onboarding/Offboarding with a Great Dashboard and Helpful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Enno B. | CRO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about CloudTalk?** I love how easy it is to use, especially when onboarding and offboarding people. The dashboard is also really good, and the analytics are helpful. **What do you dislike about CloudTalk?** Automations and the call back flow. So that the same person get's the call back **What problems is CloudTalk solving and how is that benefiting you?** We needed a call setup for our sales team. ### 17. Easy-to-Use Calling Platform for Outbound Campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Luis Alberto H. | Webmaster, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** CloudTalk is very easy to use, the call quality is good, and the automation features help us manage outbound campaigns efficiently. **What do you dislike about CloudTalk?** Some features can feel a bit limited for advanced outbound workflows **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us manage and scale our calling campaigns more efficiently. It improves team productivity, call tracking, and follow-up management. ### 18. Makes handling customer calls much easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is how easy it is to use in day-to-day work. The interface is clear and intuitive, so managing calls doesn’t feel complicated. It also has really helpful features like call recordings and analytics that make it easier to improve how we talk with customers and stay organized as a team. **What do you dislike about CloudTalk?** One thing that could be improved is the occasional call quality issues or delays, especially when the internet connection isn’t perfect. Also, some parts of the interface or settings can take a bit of time to find at first. Overall it works well, but a few improvements in stability and navigation would make the experience even better **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps make handling customer calls much easier and more organized. Instead of juggling different tools, everything is in one place, which makes daily work smoother. It helps me keep track of conversations, review calls when needed, and respond to customers more efficiently. Overall, it saves time and makes communication with customers much more manageable. ### 19. CloudTalk Makes European Outbound Calling Easy with Helpful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Richard L. | Customer Development & Strategy, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** I've been using CloudTalk mostly for outbound calls to countries all around Europe. Additionally, I've also used their number porting to get foreign numbers to increase chances of connection with my prospect. Everything went well so far. The theme has been very helpful also with testing new features, and I really liked the analytics behind the calling. **What do you dislike about CloudTalk?** Overall, the price is a little on the higher side, but you get what you pay for, right? **What problems is CloudTalk solving and how is that benefiting you?** Similar to the response before, calling outreach analytics as well as name reporting ### 20. Streamlined calling and tracking experience with smooth CRM integration **Rating:** 5.0/5.0 stars **Reviewed by:** Shreya R. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** CloudTalk has made it incredibly easy to manage and track all my sales and customer calls in one place. I love how seamlessly it integrates with CRMs like HubSpot and Apollo I can log calls, notes, and follow-ups automatically without switching tabs. The call quality is reliable, and features like call recording and analytics make it easy to review performance and improve conversations. It’s definitely helped boost productivity in my daily outreach. **What do you dislike about CloudTalk?** Sometimes, the desktop app can lag a bit when handling multiple outbound calls at once or syncing with other tools in real time. I’d also love to see more customization options for reporting dashboards. But overall, these are minor issues compared to the efficiency it brings to our workflow. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has streamlined our entire outbound calling process from tracking calls to logging details automatically into Apollo and our CRM. It’s reduced the manual effort that used to come with note-taking and follow-up scheduling. The analytics and dashboard make it easy to monitor performance and identify areas of improvement for every rep. Overall, it’s made outreach smoother, faster, and far more efficient. ### 21. User-Friendly and Reliable, But Needs Better Call Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** David M. | Student Sucesss Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** I've been using CloudTalk for a couple of months and I've had a good experience. The best thing is the interface; it is intuitive and user-friendly, it's not very hard to use it and get accustomed to it. The other thing I find useful is the settings; I find it easy to customize and change the setup in order to get the best out of this tool. Lastly, I've never had big or complex technical issues with it, so I think it has been a good experience overall. **What do you dislike about CloudTalk?** There is something that I really don't like and it's pretty much a headache for me. Sometimes, when I call certain numbers, I don't get a dial tone. It's irritating. I understand this might be caused by the actual line that I'm calling, but the fact that there is no feature or alternative that lets you hear something when there's no actual dial tone makes it very hard to manage the call. I really wish there was a way to manage this situation other than waiting in silence watching the time on the screen go by. **What problems is CloudTalk solving and how is that benefiting you?** I work as a Student Sucesss Manager and I use CloudTalk for follow-up calls. Cloud Talk is my main tools to contact and engage with students and to know more about their process and current status. ### 22. Intuitive Interface and Seamless Calling—Perfect for Managing Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Raquel V. | Customer Success Ops & Strategy Lead, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** There are many qualities I could mention here! I believe the UX/UI team really worked tirelessly to create a product that is visually very intuitive, like a cell phone screen on a computer. There's no difficulty in making calls at all! Furthermore, I can use the platform to make international calls without any issues. The difference is that I can also receive calls, which is incredible! The call history is saved, which is great because I always need to review my calls to improve contact with leads and clients. And I can also build a contact list, and that is awesome since I manage a complex client portfolio! **What do you dislike about CloudTalk?** I haven't really had any problems using the platform yet. **What problems is CloudTalk solving and how is that benefiting you?** As a Customer Success Lead, I need to connect with my customers on a daily basis. Many of these contacts are made via phone calls, and this is the crucial role of CloudTalk. ### 23. Time-Saving Call Reviews with Helpful AI Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Jez M. | senior account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** I like how I can review my calls after and also the ai insight is very helpful after the calls, saving me a lot of time **What do you dislike about CloudTalk?** nothing I dislike really. everything is very good **What problems is CloudTalk solving and how is that benefiting you?** I get to test my microphone and headset before a call making sure Its quality ### 24. Modern platform for calls. **Rating:** 4.5/5.0 stars **Reviewed by:** Denis R. | Business Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** Modern platform with cross-platform clients for all major platforms - Mac, Windows, Linux, iOS and Android. Works like a charm, very stable, fast and develops very active. They are very attentive to their customers, had several calls with product managers with a chance to provide my feedback on using their product. During usage of CloudTalk never had any troubles, e.g. tool works as expected. Setup was easy. I use it on macOS and Android, all is synced (contacts, calls, etc.) and works fine on both platforms. Calls are very clear, no delays, stable connection both on Wi-Fi and mobile internet. Also, platform actively develop modern features, e.g. AI agents that help a lot with processing routine operations and requests. Easy to integrate with other solutions due to well documented API. **What do you dislike about CloudTalk?** You have to pay for using it :))) Just kidding, pricing is very affordable! **What problems is CloudTalk solving and how is that benefiting you?** I needed a software tool for outbound AND inbound calls with ability to transcribe the conversations for further improvements. ### 25. Easy-to-Use Power Dialer with Fast Updates and Built-In Call Scripts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** It's ease of use is wonderful, I love that you offer a power dialer. It updates with new information quickly and I love that you can integrate a call script directly into the software. **What do you dislike about CloudTalk?** Sometimes, it says that my internet connection is unstable but, I have had a strong and consistent internet connection. **What problems is CloudTalk solving and how is that benefiting you?** It enables me to get in contact with my leads very easily and keep track of my conversations with them. I prioritize speed and efficiency and I love that CloudTalk can keep up. ### 26. A solid solution for business communications **Rating:** 5.0/5.0 stars **Reviewed by:** JUAN CARLOS R. | TI ADMINISTRATOR, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about CloudTalk?** What we value most is that it integrates easily with the CRM we were already using. That saved us a lot of time and avoided having to constantly switch platforms. **What do you dislike about CloudTalk?** The mobile application could improve quite a bit. It works, but compared to the desktop version, it feels somewhat limited and less smooth. **What problems is CloudTalk solving and how is that benefiting you?** Before, we had communications quite scattered and it was difficult to track calls. CloudTalk allowed us to have everything in one place, which reduced errors and improved team coordination. ### 27. Easy Navigation, Smooth Lead Management, and Solid Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** It’s easy to navigate the platform and move smoothly from one lead to the next. It was also helpful connecting it to zoho and its performance is fairly solid and fast. Just a couple of bumps some of the times like a slow loading start. **What do you dislike about CloudTalk?** Sometimes its takes a bit to load and the leads are messed up or repeated. However getting set up was fairly easy. **What problems is CloudTalk solving and how is that benefiting you?** The lead pull being all messed up and bringing up repeated leads, however, this problem was later fixed. ### 28. Work-Friendly UI and Helpful HubSpot Integration for Staying on Top of Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about CloudTalk?** The UI is very work-friendly, and the tag feature helps a lot with keeping track of issues across teams. The integration with Hubspot is also really helpful, making it easier to trace calls and revisit conversations. Overall, it’s useful for all departments to stay on top of things, and it helps customer service manage day-to-day work. **What do you dislike about CloudTalk?** Every incoming call interrupts and overrides whatever other window I’m using. This creates unnecessary delays and distractions when I’m typing emails and trying to focus on other work. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk makes it easier for us to connect with our customers. The implementation is very smooth, and it integrates superbly with other CRM software like HubSpot. It also helps us manage multiple workflows more easily and stay on top of follow-ups when issues come up. ### 29. Flexible User Scaling That Fits Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Vegard B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2026 **What do you like best about CloudTalk?** The flexibility with scaling up and down amount of users **What do you dislike about CloudTalk?** I am missing the function of searching for calls made to specific phone numbers. Now it's just possible to scroll through all calls made, nut not search **What problems is CloudTalk solving and how is that benefiting you?** Flexible and easy used company dailer ### 30. User-Friendly and Easy to Use With a Reliable Connection **Rating:** 5.0/5.0 stars **Reviewed by:** Youssef M. | business development, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** It’s user-friendly and very easy to use. I also like that it has a good connection, but it does need a strong internet connection. **What do you dislike about CloudTalk?** It feels like it’s nothing but call-routing settings, and the credit consumption is bad. **What problems is CloudTalk solving and how is that benefiting you?** it helps us connect with clients ### 31. Easy Dispositioning and Smooth “Next Call” Flow **Rating:** 4.0/5.0 stars **Reviewed by:** Luis C. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** I like the feature where you click the disposition and then hit “Next Call.” **What do you dislike about CloudTalk?** I don’t understand why the leads repeat themselves after 7 days when there are still untouched leads available. **What problems is CloudTalk solving and how is that benefiting you?** The main issue is that the leads start repeating after seven days. ### 32. Easy to Use with Flexible Caller Number for International Outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Sanda M. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** it's easy to use, and love that I can change the number where I call from so I can easily reach my clients in different countries **What do you dislike about CloudTalk?** sometimes calls get rejected and I dont understand why **What problems is CloudTalk solving and how is that benefiting you?** it helps with cold outreach as well user engagement ### 33. Easy to Use, Simple Design That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael M. | Executivo de Contas Internacional | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** It’s easy to use, has a simple design, and it works! **What do you dislike about CloudTalk?** The call review at the end of every call is a unnecessary for me. **What problems is CloudTalk solving and how is that benefiting you?** it delivers more calls than the competitors and its what we need ### 34. Fast, Responsive Calling with Easy Access to Information **Rating:** 4.5/5.0 stars **Reviewed by:** Abel N. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** How fast and responsive everything is when dialing calls, all the information and ease of use. **What do you dislike about CloudTalk?** Minor glitches when using automatic dialer. **What problems is CloudTalk solving and how is that benefiting you?** Being able to reach a lot of business owners fast, benefiting me in getting more appointments. ### 35. Smooth Click-to-Call and Automatic Recording **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2026 **What do you like best about CloudTalk?** It's great that when you click a phone number it automatically opens and pastes the number into the call box. I like that all calls are recorded. **What do you dislike about CloudTalk?** I wish there were AI summaries of every call available. I don't like that I can't just filter for my call record, I can only look at all missed/outgoing/incoming at my whole company. **What problems is CloudTalk solving and how is that benefiting you?** Giving better record and insight into call and text activity of our trainers ### 36. Easy Self-Setup for IVR and Voice Recordings—No Support Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Lukas B. | Regionální ředitel pro Čechy, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about CloudTalk?** I love the possibility to be able to set up majority of the settings ourselves without the need of a support/tech person to assist, whether that is setting up the IVR or the voice recording. **What do you dislike about CloudTalk?** I cannot really say what I dislike about CloudTalk to be honest, nothing comes to my mind which is probably a great thing! **What problems is CloudTalk solving and how is that benefiting you?** It is solving the need for a tech person to assist with setting up the platform and changing it, when needed. ### 37. Awesome, Simple UI That Makes Team Setup Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** The UI is awesome and simple for everyone to understand within the team, adding new members and numbers is also very simple andt so time consuming **What do you dislike about CloudTalk?** Sometimes the platform is down during peak calling hours, we feel this can be improved and setting up inbount calls should also be as simple as other features in the platform **What problems is CloudTalk solving and how is that benefiting you?** It's helping in overcoming the connection rate as compared to other platforms, it has good connection rates ### 38. Reliable and Scalable Cloud-Based Call Center Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about CloudTalk?** CloudTalk is intuitive and quick to deploy compared to traditional call center systems. The interface is clean, agents can get onboarded fast, and the dashboard provides clear visibility into call activity and performance. Call routing, IVR, and analytics are easy to configure without heavy technical support. The integrations (especially CRM integrations) work reliably and reduce manual data entry. For outbound workflows, the dialer and call tracking features are particularly helpful. Overall, it strikes a good balance between functionality and usability. **What do you dislike about CloudTalk?** While the feature set is strong, some advanced reporting options could be more flexible and customizable. At times, deeper analytics require workarounds rather than native configuration. Filtering the reports is really cumbersome. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk centralizes our call operations and replaces fragmented telephony tools with a single system. It improves outbound efficiency through structured call tracking and dialer automation, and it gives real-time visibility into team performance. CRM integrations reduce manual logging, which saves time and improves data accuracy. Overall, it helps streamline communication workflows, improve accountability, and scale call operations without complex infrastructure. ### 39. Easy Setup, Strong UI/UX, and Smart Time Zone Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Ease of setup and overall use of the application’s UI and UX are strong. The onboarding was straightforward, and the support is good when needed. App performance has been solid, and intelligence features—like showing the current time in the contact’s time zone—are very useful. It also allows integrations, which helps connect it with other tools. **What do you dislike about CloudTalk?** Would like to have more flexibility on integrations. **What problems is CloudTalk solving and how is that benefiting you?** Enabling the Cold calling capability of sales team. ### 40. Very practical for day-to-day operations. **Rating:** 4.5/5.0 stars **Reviewed by:** JOSE MANUEL G. | TI SUPPORT, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2025 **What do you like best about CloudTalk?** Honestly, how easy it is to use. The interface is super clean, and I love that I don't have to manually log everything since it syncs perfectly with our CRM **What do you dislike about CloudTalk?** I wish the search tool was a bit faster. Sometimes, when filtering calls to audit my team, it takes a little longer than expected to load the results **What problems is CloudTalk solving and how is that benefiting you?** It solves the desk phone problem; I can handle or monitor calls from anywhere with the same quality as in the office. The main benefit is flexibility, as my team can be remote and we still keep the operation running smoothly ### 41. User-friendly contact center solution with strong core features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about CloudTalk?** CloudTalk is very easy to get started with and intuitive for day-to-day use. The interface is clean, and it does not take long for new team members to feel comfortable using it. Call quality has generally been stable, and the reporting and call tracking features give us useful insights into team performance and activity levels. I also appreciate the flexibility with VoIP providers and how simple it is to manage numbers and users. Overall, it helps keep our communication setup professional without being overly complex. **What do you dislike about CloudTalk?** While the platform is strong overall, there are occasional minor glitches or delays in the interface. Some advanced reporting options could be more customizable, especially if you want very specific data views. It would also be great to see continued improvements in integrations and automation features to make workflows even smoother. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk centralizes our calling activities and makes it easy to manage inbound and outbound communication in one place. Before, it was harder to track call performance and ensure consistency across the team. Now we have better visibility into call metrics, recordings, and activity, which improves coaching, accountability, and overall service quality. It has helped us maintain a more structured and professional communication process. ### 42. Fast, Easy-to-Use Tool with Smooth Pipedrive Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Denis C. | audiologist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** It is very fast to use and integrates well with Pipedrive **What do you dislike about CloudTalk?** Some small issues. For example after 10 minutes it blocks the call. I don't understand why **What problems is CloudTalk solving and how is that benefiting you?** It is good overall ### 43. Great Integrations, but Call Integration Options Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Andrés Julián S. | Ads Operator , Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about CloudTalk?** The integrations with other digital tools **What do you dislike about CloudTalk?** The customer service that suports the instalation and integration **What problems is CloudTalk solving and how is that benefiting you?** integrating the up coming calls and help me out tracking the data ### 44. Easy Calls and Voicemail Listening Made Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo L. | Appointment setter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** easy to make calls, easy to listen to you vm **What do you dislike about CloudTalk?** nothing to dislike about the system, all is good **What problems is CloudTalk solving and how is that benefiting you?** to recycle the data much faster ### 45. Intuitive and Efficient, with Room for Customization and Integration Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia G. | Sales Closer, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CloudTalk?** I really like how easy it is to use and how quickly you can set up everything. The interface is intuitive, and it helps me manage calls and track performance efficiently. Customer support is also very responsive and helpful. **What do you dislike about CloudTalk?** At times, the call quality can decrease depending on the strength of the internet connection, and there are a few integrations that could use some improvement. Additionally, I would appreciate having more customization options available in the dashboard. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has helped us centralize communication with clients and track all outbound and inbound calls in one place. It also saves a lot of time for our sales team with the auto-dialer feature, improving efficiency and helping us close more deals. Overall, it makes our daily operations smoother and more organized. ### 46. A Smooth and Reliable Calling Experience with CloudTalk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about CloudTalk?** User-Friendly Interface Easy to set up and navigate—great for both tech-savvy and non-technical users. Excellent Call Quality Stable, clear VoIP calls with minimal drops or lags, even during peak hours. Seamlessly integrates with CRMs like HubSpot —saving tons of time and syncing data automatically. Smart routing, IVR trees, and call queues ensure callers reach the right person quickly. porting was incredibly easy and simple highly recommend the call branding software Hiya. **What do you dislike about CloudTalk?** some of their reporting capabilities are lacking in logic like being able to specify the same time fram each day without covering the whole day for example 4-5 pm cst m-f but not before 3 pm or after 5 pm. teams cti integration is not the best but has good features for what its worth support is hit or miss sometimes they can help othertimes its just copy paste of their faq which if im askign for help i've already gone through. **What problems is CloudTalk solving and how is that benefiting you?** our previous provider Kixie was unable to properly integrate with HubSpot, cloudtalk resolved this problem ### 47. Outstanding Support and Feature-Rich, User-Friendly App **Rating:** 5.0/5.0 stars **Reviewed by:** Roman W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about CloudTalk?** I love the great communication and support from CloutTalk team. They send useful information, ask how the experience is and follow-up quickly on problems and questions. Quite rare to see that. The app is easy to use and quickly to understand. Also, offers a wide range of functions, i.e. AI summary, recording, number switching, analytics of calls and accounts and more. **What do you dislike about CloudTalk?** I can't say that I found something awful about CloudTalk. Sometimes the app has a bug, where after a call you have a screen and can't do anything. Then I need to go back and can call again. **What problems is CloudTalk solving and how is that benefiting you?** - Tracking calls and having understandable KPIs and analytics - calling to foreign countries - calling from various numbers, including international ### 48. Excellent CRM Integration That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Silk S. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** Excellent integration with our CRM software **What do you dislike about CloudTalk?** The fact I didn’t move our company to it sooner! **What problems is CloudTalk solving and how is that benefiting you?** AI call intelligence really makes calls and call referencing easier ### 49. Easy Post-Call Tagging That Keeps Us Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Riccardo V. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** The fact that you can tag the calls after it is finished **What do you dislike about CloudTalk?** Nothing in particular, at first I was not liking the fact that you tagging the calls is mandatory. But later I got used to it and actually created custom ones. **What problems is CloudTalk solving and how is that benefiting you?** I needed to step up in efficiency when it comes to doing inbound upsell campaigns. The campaign feture where everything is integrated to my delasi npipedrive is very good. ### 50. Easy to Use, Impeccable Performance, and Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about CloudTalk?** Easy to use interface. Has performed impeccably so far. The pricing is very reasonable for what is offered. The support has been stellar whenever needed. Easily integragtes with alomost all my other tools. **What do you dislike about CloudTalk?** I reallly can't think of anything so far. **What problems is CloudTalk solving and how is that benefiting you?** It helps me communicate with prospects in other countries at a very reasonable cost compared to other platforms I have tried. ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-06-01+04%3A05%3A56+-0500&secure%5Bsession_id%5D=7474e5d6-57c5-4317-8bad-91a77fcd741e&secure%5Btoken%5D=9cc71e26eabcc5bf7aaac87459925519adada260673315230fd7d3ab16743969&format=llm_user) ## CloudTalk Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 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[Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Piper AI Plataform](https://www.g2.com/products/piper-ai-plataform/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) ## CloudTalk Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,354 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,458 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews)