--- title: CloudTalk Reviews meta\_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1851 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1851 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudTalk Reviews & Product Details Visit Website CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 * * * Product Website CloudTalk Seller [CloudTalk](https://www.g2.com/sellers/cloudtalk) Discussions [CloudTalk Community](https://www.g2.com/products/cloudtalk/discuss) Languages Supported German, English, Italian, Dutch, Portuguese, Spanish Solution Type All-in-One Overview by Michal Kouril Show More ## Pricing Pricing provided by CloudTalk. ### Starter $25.00 1 User Per Year [ View More Pricing Information ](https://www.g2.com/products/cloudtalk/pricing) ## CloudTalk Integrations (54) What do users say about integrations? 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ME Marwan E. Cybersecurity Business Development Representative Mid-Market (51-1000 emp.) 5/21/2026 "CloudTalk has simplified our customer communication and improved our team's efficiency." 5/5 What do you like best about CloudTalk? We've had a really good experience with CloudTalk so far. It's easy to use, integrates well with our CRM, and makes managing customer calls much more convenient. The call quality has been reliable, and the AI features, like call summaries, help save time. The setup process was straightforward, and whenever we've needed support, the team has been quick to help. Overall, it's been a great investment for our business and has made our daily workflow much smoother. Review collected by and hosted on G2.com. What do you dislike about CloudTalk? One thing I'd like to see improved is the pricing, as some of the more advanced features can get expensive for smaller teams. We've also experienced the occasional minor lag in the interface, but nothing that has significantly affected our work. Overall, these are small drawbacks, and the platform has been reliable and easy to use. Review collected by and hosted on G2.com. What problems is CloudTalk solving and how is that benefiting you? CloudTalk has helped us keep all our customer communication in one place and made it much easier to manage calls. The CRM integration saves our team time by reducing manual work, and features like call recordings and AI summaries help us stay organized and improve follow-ups. Overall, it's made our workflow more efficient and helped us provide a better experience for our customers. Review collected by and hosted on G2.com. Show More 6/16/2026 Current UserValidated ReviewerSource: Organic ![Hunter K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter K.") HK Hunter K. Account Executive / Business Development Manager Small-Business (50 or fewer emp.) 5/21/2026 "CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing" 4.5/5 What do you like best about CloudTalk? The upsides of CloudTalk compared to other dialing platforms are: - The accessibility for small teams to utilize one seat without being tied to a minimum. - The analytics dashboard has everything and more in terms of call data and performance for each user/ seat. - Integration feature with Pipedrive seems more seamless than other dialers - BIGGEST takeaway is the area code dialer. You can purchase numbers in certain area codes, and your dialer will automatically route your call through the closest area code or location. Increasing pick-up rates. Review collected by and hosted on G2.com. What do you dislike about CloudTalk? I would appreciate it more if CloudTalk offered raw transcripts through their Dashboard as a part of the basic plan. Rather than just voice mp3s, which take time to download and transcribe. The add-on costs can be a little high. Review collected by and hosted on G2.com. What problems is CloudTalk solving and how is that benefiting you? The biggest problem I was having is pick-up rates. Especially in the current tech atmosphere of various call screening tools. Spam filters, voice agents and google calling assistants have been tough to get through and a local area code can sometimes make a big difference for reception of a call. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Emmanuel C. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emmanuel C. J.") EJ Emmanuel C. J. Director of Digital Marketing and Sales Marketing and Advertising Small-Business (50 or fewer emp.) 4/28/2026 "Simple, Reliable Calling with Clear Audio and Handy CRM Integration" 4.5/5 What do you like best about CloudTalk? What I like best about CloudTalk is how simple it makes everyday calling. The platform is easy to use, calls are clear, and features like call routing and CRM integration help keep everything organized. It saves time for the team and makes customer communication smoother, especially when working remotely. Overall, it feels reliable and efficient without being complicated. Review collected by and hosted on G2.com. What do you dislike about CloudTalk? One thing I dislike about CloudTalk is that it can take a little time to get used to all the features. Sometimes the call quality depends heavily on the internet connection, and the cost can add up quickly if you need extra features. It works well overall, but those small issues can be frustrating. Review collected by and hosted on G2.com. What problems is CloudTalk solving and how is that benefiting you? For me, the main benefit is that it makes communication easier and faster. Calls don’t get lost, customers are answered more quickly, and it’s simpler to keep track of conversations. It also saves time because a lot of the work (like routing calls or logging info) happens automatically, so the team can focus more on actually helping customers. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite CR CINDY R. Customer Service Agent Small-Business (50 or fewer emp.) 4/16/2026 "Good call center tool for customer service" 4.5/5 What do you like best about CloudTalk? Honestly, what i liked most was how easy it was to just, get on a call. No complicate setup, no hunting thorugh menus you log in, and you're ready to take calls. For a customer service team handling a high volume of interactions every days, that kind of simplicty actually matters a lot Review collected by and hosted on G2.com. What do you dislike about CloudTalk? Honestly, the part that frustrated me most was the reporting. The data was there, but getting it into a format that actually made sense for our team took way more effort than it should. I remember needing to pull some call metrics for a weekly review and spending more time wrestling with the filters than actually analyzing anything. It felt like the reports were built for someone else's workflow, not ours. And the new dashboard i know they updated it at some point honestly took some getting used to, and even after that, i ran into small bugs here and there. Nothing catastrophic, but the kind of thing that slows you down when you're already juggling multiple clients at once Review collected by and hosted on G2.com. What problems is CloudTalk solving and how is that benefiting you? : The biggest problem it solved for us was keeping everything centralized. Before CloudTalk, we were jumping between tools — notes here, call logs somewhere else, client info in another tab. It was messy and easy to lose track of things. With CloudTalk, especially connected to HubSpot, everything lived in one place. That made a real difference when you're handling back-to-back calls and need context fast Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ivaylo S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivaylo S.") IS Ivaylo S. Recruitment Manager Small-Business (50 or fewer emp.) 5/20/2026 "Reliable, User-Friendly Call Management with Powerful Analytics" 5/5 What do you like best about CloudTalk? CloudTalk is a reliable platform for handling high call volumes and has performed well for our team. The interface is user-friendly and easy to navigate, making call management and monitoring straightforward. Its analytics and reporting features provide valuable insights into call volume, quality, and agent performance, helping improve productivity and service quality. The platform also offers good visibility into operational metrics, which supports better decision-making and delivers strong value for teams managing large call operations. Review collected by and hosted on G2.com. What do you dislike about CloudTalk? Everything works fine except for some occasional call disruptions. Review collected by and hosted on G2.com. What problems is CloudTalk solving and how is that benefiting you? CloudTalk helps us manage high call volumes more efficiently by providing better visibility into call activity, agent performance, and call quality. The analytics and monitoring tools help identify trends, track productivity, and improve team performance. This has helped streamline operations, maintain service quality, and make data-driven decisions more effectively. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Harvey W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harvey W.") HW Harvey W. Head of Business Development Small-Business (50 or fewer emp.) 5/20/2026 "Conversation Intelligence Feels Like a Built-In Sales Coach" 5/5 What do you like best about CloudTalk? Their Conversation Intelligence feature is really useful. It feels like we can build our own sales coach with it. Review collected by and hosted on G2.com. What do you dislike about CloudTalk? A minor UX improvement: the date selection for the call log filter could be smoother. Also, when I select a specific call log and try to view the full details, clicking it opens in the same tab. It would be a better experience if the details opened in a new tab instead. Review collected by and hosted on G2.com. What problems is CloudTalk solving and how is that benefiting you? Cloudtalk is solving our sales problem. Previously, we didn’t have any kind of data we could use to coach the sales department, and we definitely never had a first-hand review—only second-hand feedback for every call. Now everything is trackable: quality and quantity, and it’s helping us get more clients by giving us first-hand call data. Review collected by and hosted on G2.com. Show More 5/22/2026 Current UserValidated ReviewerSource: Organic ![Prashant S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prashant S.") PS Prashant S. Team Lead Manager Mid-Market (51-1000 emp.) 3/6/2025 ""Seamless, Reliable, and Feature-Rich – A Must-Have Communication Tool!"" 5/5 What do you like best about CloudTalk? CloudTalk has exceeded our expectations in every way! The platform is intuitive, making it easy to onboard our team and integrate with our existing tools. The call quality is crystal clear, and the advanced features—like smart routing and real-time analytics—have significantly improved our workflow. What truly stands out is the exceptional customer support. The team is proactive, quick to respond, and always goes the extra mile to ensure a smooth experience. If you're looking for a reliable and scalable VoIP solution, CloudTalk is the way to go! Review collected by and hosted on G2.com. What do you dislike about CloudTalk? Nothing much as downsizing for me. It is a great tool Review collected by and hosted on G2.com. What problems is CloudTalk solving and how is that benefiting you? Seamless Remote Communication – With a cloud-based solution, our team can stay connected from anywhere, ensuring smooth operations and customer interactions without being tied to a physical office. High-Quality, Reliable Calls – The crystal-clear call quality and minimal downtime improve client interactions, reducing misunderstandings and enhancing overall professionalism. Review collected by and hosted on G2.com. Show More 4/6/2026 Current UserValidated ReviewerSource: Organic ![Julian M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julian M.") JM Julian M. Chief Operations Officer Computer Software Small-Business (50 or fewer emp.) 7/17/2026 "Ideal for Small Teams with Quick Setup, Enhances Lead Generation" 4.5/5 What do you like best about CloudTalk? I like that CloudTalk helps us when we're understaffed. We're not a big company, so it's great to have an AI voice agent that can pick up calls at any time of day. We don't miss calls when people are in meetings. It was very easy to set up, quite quick, and you don't have to be technical. Review collected by and hosted on G2.com. What do you dislike about CloudTalk? I mean, it doesn't do everything, so you do need a CRM like HubSpot or other alongside it. And it doesn't broadcast anything or raise awareness through socials. But it's great for phone, but it doesn't go beyond that. Review collected by and hosted on G2.com. What problems is CloudTalk solving and how is that benefiting you? We use CloudTalk to receive calls and convert them into leads. It's great for when we're understaffed, as the AI voice agent picks up calls any time, ensuring we don't miss them when in meetings. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic IR ISABELLA CAMILA R. Supervisor Interno Mid-Market (51-1000 emp.) 3/25/2026 "Efficient and centralized business communication" 5/5 What do you like best about CloudTalk? Having the call history, recordings, and metrics on a single platform saves the team time and allows for more efficient tracking of each interaction with customers. Review collected by and hosted on G2.com. What do you dislike about CloudTalk? Perhaps it could be integrated so that several users (who make calls) could use a single user account for all to make calls from one number. For example: The entire Customer Service team could use only one username and password simultaneously and call from the number they have assigned, and a type of description could be added for the general user in which the order of the people who have access to this account can be maintained. Review collected by and hosted on G2.com. What problems is CloudTalk solving and how is that benefiting you? Allow the team to operate from any device without relying on traditional telephone infrastructure, which reduces costs and improves operational efficiency. Real-time monitoring and access to call history facilitate decision-making and team performance control. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Sudhir P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sudhir P.") SP Sudhir P. Sales Coach/Sale consultant & Voice & Accent trainer Mid-Market (51-1000 emp.) 6/11/2026 "Simple, Scalable VoIP System with Great Call Quality" 5/5 What do you like best about CloudTalk? The call quality is very stable even with international routing, which is not always the case with VoIP tools. Setup is also fairly quick—you don’t need a heavy IT process to get started. Review collected by and hosted on G2.com. What do you dislike about CloudTalk? One is that advanced reporting and analytics can feel a bit restricted unless you’re on higher-tier plans. Smaller teams may find they need more detailed customization than what’s available out of the box. Review collected by and hosted on G2.com. What problems is CloudTalk solving and how is that benefiting you? It replaces traditional phone systems with a cloud-based setup, making it much easier to handle inbound and outbound calls from one platform. This helps avoid missed calls, improves response time, and keeps all communication organized in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about CloudTalk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about CloudTalk ](https://www.g2.com/products/cloudtalk/discussions/new) GU Guest User • Last activity 3 months ago What is CloudTalk used for? 1 Upvote 4 [ Join the conversation ](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) ![Felipe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felipe H.") FH Felipe Harper | Inverza Smart • Last activity 3 months ago CloudTalk: ¿cómo les ha ido con la calidad de llamada y el dígito de llamada? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/cloudtalk-como-les-ha-ido-con-la-calidad-de-llamada-y-el-digito-de-llamada) [ View all Discussions ](https://www.g2.com/products/cloudtalk/discuss) ## Pricing Options Pricing provided by CloudTalk. ### Starter $25.00 1 User Per Year ### Essential $29.00 1 User Per Year ### Expert $49.00 1 User Per Year [ View More Pricing Information ](https://www.g2.com/products/cloudtalk/pricing) CloudTalk Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall 4.4/5(1,639) [ Compare Now ](https://www.g2.com/compare/aircall-vs-cloudtalk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png "Product Avatar Image") JustCall 4.3/5(2,393) [ Compare Now ](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,568) [ Compare Now ](https://www.g2.com/compare/cloudtalk-vs-talkdesk) ##### ##### CloudTalk Features Channels Voice Mobile SMS Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/cloudtalk/features) ## Top-Rated Alternatives [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/cloudtalk/competitors/alternatives) ##### Categories on G2 [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Auto Dialer](https://www.g2.com/categories/auto-dialer) [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Accenture vs Cognizant: which is the better UKG consulting partner for payroll migration and compliance?](https://www.g2.com/discussions/accenture-vs-cognizant-which-is-the-better-ukg-consulting-partner-for-payroll-migration-and-compliance)[Appcast vs Joveo vs Veritone Hire Programmatic for a talent acquisition team: which gives the best job board reach and bid automation?](https://www.g2.com/discussions/appcast-vs-joveo-vs-veritone-hire-programmatic-for-a-talent-acquisition-team-which-gives-the-best-job-board-reach-and-bid-automation)[Google Cloud Translation API reviews](https://www.g2.com/products/google-cloud-translation-api/reviews) [Best digital sales enablement tools for large enterprises](https://www.g2.com/discussions/best-digital-sales-enablement-tools-for-large-enterprises)[What application release orchestration platforms work best for a platform engineering team standardizing deployment pipelines across 50 or more microservices at once?](https://www.g2.com/discussions/what-application-release-orchestration-platforms-work-best-for-a-platform-engineering-team-standardizing-deployment-pipelines-across-50-or-more-microservices-at-once)[Pros and Cons Details](https://www.g2.com/products/cloudtalk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)