---
title: Positive User Reviews
meta_title: 'Positive User Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 51 reviews by the users' company size, role or industry to
  find out how Positive User works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 51
  scale: '5'
date_modified: '2026-06-19'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# Positive User Reviews
**Vendor:** Positive User  
**Category:** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 51
## About Positive User
Part of Positive’s digital marketing ecosystem, Positive User is the customer engagement platform built to bridge the gap between tools that are too limited for growth and platforms that are too complex and expensive. One platform. Every channel. One customer profile. Email, SMS, WhatsApp, web push, in-app, chat, landing pages, CRM, and automation: what five different vendors usually sell you, working from a single login. Marketing, sales, and customer service teams across Europe use Positive User to orchestrate the full customer journey, from first contact to loyalty, without technical barriers. What makes us different: -Clean and intuitive by design: drag-and-drop builder, ready-made automation scenarios, and onboarding AI who do the heavy lifting with you - Powerful enough to scale without limits: advanced workflows, granular segmentation and behavioral triggers -AI-native from day one: Uma, our always-on AI assistant, is embedded directly in your workflow so you can access data and uncover insights in natural language, instantly -Built and hosted in Europe: 100% European infrastructure, teams, and data governance, under European law -Human at the core: multilingual support, local teams, and strategic guidance from people who know your market Our team consists of people who always reach out for more and don’t understand the meaning of the word ‘impossible’. Trusted by 100,000+ businesses across Europe. From independent founders to companies serving millions of customers. To learn more visit: https://user.com/



## Positive User Pros & Cons
**What users like:**

- Users appreciate the **seamless automation** of User.com, simplifying marketing efforts and enhancing customer engagement effortlessly. (3 reviews)
- Users value the **automation features** of User.com, enhancing efficiency and streamlining marketing processes seamlessly. (3 reviews)
- Users appreciate the **ease of use** of User.com, highlighting its intuitive interface and streamlined setup process. (3 reviews)
- Users commend the **easy implementation** of User.com, enabling quick setup and seamless integration with existing tools. (3 reviews)
- Users appreciate the **easy setup** of User.com, enabling a fast and straightforward integration into their marketing processes. (3 reviews)
- Efficiency (3 reviews)
- Users love the **powerful email marketing automation** offered by User.com, which simplifies campaign management and enhances engagement. (3 reviews)
- Integrations (3 reviews)
- Marketing Automation (3 reviews)
- Quick Setup (3 reviews)

**What users dislike:**

- Users find **automation complexity** challenging, especially for advanced workflows, needing simpler solutions for intricate setups. (3 reviews)
- Users experience **automation issues** due to limited branching options and challenges in managing complex workflows effectively. (2 reviews)
- Users report encountering **occasional glitches** that disrupt workflow efficiency and complicate the user experience. (2 reviews)
- Users find the **learning curve steep** for new users, with complexities in setup and automation features. (2 reviews)
- Users find the **limited customization options** for advanced workflows restrict their ability to create complex automations efficiently. (2 reviews)
- Workflow Issues (2 reviews)
- Bug Issues (1 reviews)
- Complex Features (1 reviews)
- Complexity (1 reviews)
- Users note that the **complex setup** of User.com can be challenging without technical knowledge, despite helpful support. (1 reviews)

## Positive User Reviews
  ### 1. Perfect Fit for DACH B2B Sales Compliance

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 19, 2026

**What do you like best about Positive User?**

I appreciate Positive User's DACH-region tailored GDPR framework combined with highly customizable B2B drip workflows, which are ideal for our building materials sales operation in Germany. The built-in German privacy compliance tools save a lot of my time, as every email includes a compliant preference center link. The system logs any changes to communication preferences and automatically updates send lists, removing the need for manual list cross-checking. Also, I love that the platform allows me to tag contacts based on consent scope, and build segmented automation workflows for different business types like residential renovation firms, commercial construction contractors, and architecture studios. The dashboard's ability to show engagement metrics like document downloads and meeting sign-ups is very helpful for identifying high-intent leads. Additionally, I value the simple, exportable campaign performance reports formatted for German internal review standards, which make organizing and archiving engagement data efficient.

**What do you dislike about Positive User?**

To start, its contact data matching logic is unreliable when importing new contractor leads from our offline tender events. When I upload fresh architect and builder contact lists collected at construction expos, the system cannot automatically merge duplicate entries that share the same company name or business email. I have to manually scan thousands of imported records to delete repeats one by one, which takes up a large chunk of my workday during peak event seasons. Many competing marketing tools feature auto-deduplication, a feature Positive User is missing entirely. Second, the automation workflow builder lacks flexible conditional triggers tailored to B2B sales cycles. Our business relies heavily on quote follow-ups and tender deadline reminders, yet Positive User cannot launch follow-up emails based on custom data tags pulled from our quotation records. If a contractor receives a bulk price list but does not submit a project inquiry, I cannot set multi-layered delayed reminders tied to project timelines; I’m limited to fixed 3-day or 7-day send intervals with no custom variable logic.

**What problems is Positive User solving and how is that benefiting you?**

Positive User solves GDPR compliance issues and boosts targeted B2B outreach. It automates preference management, eliminating regulatory risks, and allows segmented campaigns, improving lead quality. The platform consolidates performance tracking, helping refine strategies effectively.

  ### 2. Comprehensive CRM and Automation, Needs Enhanced Insights

**Rating:** 4.0/5.0 stars

**Reviewed by:** Udaya D. | Head of Gaming Technology &amp; Innovation, Computer Games, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about Positive User?**

I appreciate how User.com combines CRM, marketing automation, and GDPR-compliant data management all in one platform, which is perfect for our gaming studio. It’s intuitive to build user segments based on in-game behavior, and the automation workflows let us personalize player communication at scale without needing a large team. The fact that it’s built with European data standards in mind also gives us peace of mind handling player and client data in Germany. It integrates smoothly with our game analytics and internal tools, allowing us to pull in player behavior data in real time and create highly specific automations without developers. The live chat and customer messaging features are also very stable, making support faster for both our players and B2B training clients.

**What do you dislike about Positive User?**

The automation builder can be slow to load when setting up complex player journeys, and some advanced segmentation logic requires more clicks than necessary. We’ve also noticed that push notification delivery can be inconsistent on certain mobile platforms, and reporting for in-game event funnels isn’t as detailed as we’d like. More detailed reporting focused on player lifecycle funnels would be really helpful. We’d also like more flexible custom event tracking that works natively with game engines like Unity, without extra API setup. The email template editor feels a bit outdated compared to other marketing tools — it could be more modern and responsive for gaming-style newsletters and announcements. GDPR documentation could also be more centralized.

**What problems is Positive User solving and how is that benefiting you?**

I use User.com to unify player data and communication, reducing player churn with automated re-engagement. It streamlines B2B lead tracking and personalizes messages for GDPR compliance without extra work.

  ### 3. Unified Platform with Scalable Automation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Otho A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2026

**What do you like best about Positive User?**

I really like User.com because it's an all-in-one, deeply connected marketing automation platform. It unifies customer data, campaigns, chat, and analytics in one cohesive system, which means we don't have to stitch together separate tools. The connected nature of User.com is truly valuable for our marketing automation team as it addresses the pain point of tool sprawl and disconnected data. Instead of using multiple platforms for email marketing, live chat, user tracking, segmentation, automation, and reporting, everything is integrated into one system. This provides us with complete and real-time user profiles and enables cross-channel automation workflows right out of the box. Plus, the initial setup was surprisingly straightforward and fast for our team.

**What do you dislike about Positive User?**

The workflow builder, while easy to use, lacks some advanced branching and trigger options for very complex customer journeys. For example, more granular time delays, multi-path automation, and real-time event triggers would help us build more sophisticated lifecycle sequences without workarounds. We often need to build journeys with multiple parallel paths based on user behavior, custom fields, lead score, or engagement level. Right now, complex 'if/then/else' scenarios require stacking multiple basic workflows instead of handling them cleanly in one visual flow. More flexible branching would let us manage full lifecycle automations in a single, easy-to-maintain workflow.

**What problems is Positive User solving and how is that benefiting you?**

User.com unifies customer data and automates marketing tasks, saving time on manual work. It enhances personalization at scale and combines insights into a single dashboard, improving engagement and conversion rates.

  ### 4. All-in-one automation that’s effortless and effective.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jatin  P. | Paid Media Strategist, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 04, 2025

**What do you like best about Positive User?**

What really stands out for me is the incredible support — it’s fast, friendly, and consistently reliable. I’ve always felt well looked after. Beyond that, the platform makes creating automations super easy, which saves a lot of time and hassle. Setting up marketing campaigns is also quick and straightforward — you can get things up and running in no time. I use the platform regularly, and it’s become a key part of our day-to-day marketing operations.
Integrating it with our existing tools was also surprisingly smooth, with minimal technical effort required. From powerful email marketing to a full-featured CRM and smart user tracking, everything works smoothly together. It’s an all-in-one solution that just makes sense — and makes your marketing feel effortless.

**What do you dislike about Positive User?**

I won’t deny that we ran into some issues with automation when we first started using the tool. Our team also faced some challenges getting things set up. But the good news is — every problem was resolved with the help of the support team. They were responsive and worked with us to sort everything out.

**What problems is Positive User solving and how is that benefiting you?**

User.com has made a big difference by helping us automate marketing campaigns and repetitive tasks, which saves us time and effort. It’s made lead generation more effective and helped us identify and engage with loyal customers. The built-in live chat makes it easy to connect with clients and team members in real time, improving communication. With its powerful CRM features, we can manage all our customer data in one place, which has really streamlined our workflow. Overall, it’s become a key tool in boosting our productivity and improving how we manage customer relationships.

  ### 5. All-in-one solution - intuitive and incredibly effective

**Rating:** 5.0/5.0 stars

**Reviewed by:** Barbara K. | Expert HR, Strategic HR Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 28, 2024

**What do you like best about Positive User?**

Powerful email marketing, comprehensive CRM capabilities, and excellent customer support. The platform makes it easy to create personalized email campaigns, automate customer interactions, and track user behavior for better insights. Additionally, their responsive and knowledgeable support team ensures any issues are quickly resolved.

**What do you dislike about Positive User?**

Some features can be complex and require a bit of technical knowledge to set up, but despite this fact, we are really very happy with the tool.

**What problems is Positive User solving and how is that benefiting you?**

User.com helps us manage and streamline our customer relationships and marketing efforts effectively. With its robust CRM capabilities, we can keep track of customer interactions and data in one centralized location, improving our customer service and engagement. The marketing automation features allow us to create personalized email campaigns and automate repetitive tasks, saving us time and ensuring timely, relevant communications.

  ### 6. More than just a live chat

**Rating:** 3.5/5.0 stars

**Reviewed by:** Pradeep K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 19, 2023

**What do you like best about Positive User?**

We are using User.com to build automations, marketing, and send push notifications to the users. The interface of the platform is simple, and clean. You don't need to be a Dev to start using User.com as it can be used by anyone like me (I'm not a Dev). It is easier to integrate with other platforms, and the customization options are great, email and push notifications delivery is good.

**What do you dislike about Positive User?**

No issues, but we are not using it for a live chat support. Because, the Live Chat widget has some bugs, and reported by our clients frequently, so we have started to use another platform live chat support.

**What problems is Positive User solving and how is that benefiting you?**

We are using User.com to send promotional emails, and push notifications to our users. Since it's all available in the same platform, we can able to save time by completing such tasks.

  ### 7. Uploading and managing campaigns automatically

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sana M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 22, 2023

**What do you like best about Positive User?**

It should be noted that User.com's interface is extremely user-friendly and simple for everyone to use, comprehend, and learn.
The tools provided by User.com make it more simpler and more flexible to create and schedule posts across various marketing channels.
Responds and answers emails from viewers promptly. You may use it to control your Gmail accounts as well.

**What do you dislike about Positive User?**

Due to the various post and ad processing, the workflow and processing time are slightly impacted. Regular programme updates might help with this.

**What problems is Positive User solving and how is that benefiting you?**

The advice and tactics provided by User.com are really helpful in increasing lead generation and identifying excellent and loyal customers for our company. It was created for us to boost productivity and sales. 
The simple live chat function was excellent since it allowed us to communicate directly with clients or other team members about projects.

  ### 8. "Ruling Exhibiting with User.com"

**Rating:** 5.0/5.0 stars

**Reviewed by:** Latief Ahmad   P. | Online Marketing Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 30, 2023

**What do you like best about Positive User?**

This item stands separated for a couple of huge reasons. In the first place, their client administration is fabulous, from the effort gathering to the consideration staff. Second, it's straightforward for putting forth exhibiting attempts and computerizations, making the communication quick and understood. Third, it unites all of the essential features in a solitary group, discarding similitude concerns. Finally, it prevails at giving significant client data, enabling assigned campaigns and mechanized client upkeep systems, ultimately passing basic benefits on to any association.

**What do you dislike about Positive User?**

All things considered, I couldn't recognize any lacks in User.com

**What problems is Positive User solving and how is that benefiting you?**

Smoothing out new computerization execution set aside us time and cash as well as worked on our client correspondence

  ### 9. Automating marketing in a simple way

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jonas P. | Especialista em vendas e marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 21, 2023

**What do you like best about Positive User?**

I believe that the first important point I would like to mention is support. The company's support works very well and I've always been very well attended; The ease of creating automations is a very important factor; Marketing campaigns are easily created and quickly put to use.

**What do you dislike about Positive User?**

I won't deny that many problems with automation started when using the tool. But all the problems were solved together with the support team; Our team also struggled to implement actions.

**What problems is Positive User solving and how is that benefiting you?**

Implementing completely new automations, it was much easier for us to implement new marketing campaigns, which saved time and money. Today it is a fundamental tool for the company's marketing

  ### 10. Reasons Why Our Team Had to Move Away from User.com After 5 Months

**Rating:** 0.5/5.0 stars

**Reviewed by:** Eldar G. | CEO, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 14, 2023

**What do you like best about Positive User?**

It has many useful features - all-in-one. That's really great so you don't have to worry about how to connect them. 
Customer support is amazing, I love their staff starting from Sales and ending with customer support personnel.

**What do you dislike about Positive User?**

Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:
- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;
- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;
- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;
- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;
- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money?

**What problems is Positive User solving and how is that benefiting you?**

It provided Live chat, and automation for our marketing emails and campaigns (btw, automation is quite good in the market). And of course, we have used its CRM to work with our clients.

  ### 11. amazing!

**Rating:** 5.0/5.0 stars

**Reviewed by:** figen y. | copwriter, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 20, 2023

**What do you like best about Positive User?**

Everything I am looking for to strengthen my team is in this application. I love all the products on user.com. My work life is now faster and easier. things are more automatic now.

**What do you dislike about Positive User?**

I have nothing to complain about. Every detail is very well thought out. My work is now faster with instant notifications. The topics it supports are very broad.

**What problems is Positive User solving and how is that benefiting you?**

Thanks to marketing automation, it allows me to grow my business a lot. Thanks to pushes, I can be informed about everything. It protects me from excess. super!

  ### 12. Channel Voice

**Rating:** 4.5/5.0 stars

**Reviewed by:** Parul T. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2023

**What do you like best about Positive User?**

It provide the best data from my point of view to connect with his user and help them to start campaign and retain its user automatically by this software and provide the benefit for your company

**What do you dislike about Positive User?**

The thing which I don't like about this software is we can runn multi channel campaign on this particular site but it creates very rough interface that would not  be understood by someone who is a new user

**What problems is Positive User solving and how is that benefiting you?**

The problem that is beneficial for anybody is that we can get face to face guidance about or business of sales or any product that will help to achieve the target for anybody

  ### 13. It’s was a great experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rupali R. | Social Media Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 07, 2023

**What do you like best about Positive User?**

It's was a great platform to Transform behavior into personalized experiences

**What do you dislike about Positive User?**

There is nothing to dislike about the user.com

**What problems is Positive User solving and how is that benefiting you?**

My marketing work which I do for social media

  ### 14. Great product with a potential to get better

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sahith K. | Product Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 19, 2020

**What do you like best about Positive User?**

- Easy to use
- A single tool with multiple uses
- Chat + email automation
- Easy to use automation builder
- Easy on pocket
- Support

**What do you dislike about Positive User?**

- Email deliverability has been a trouble. 
- Fewer functionalities on chat - CTAs, visibility conditions, reply conditions etc.,

**Recommendations to others considering Positive User:**

A very underrated product

**What problems is Positive User solving and how is that benefiting you?**

- Solving product onboarding
- Solving email marketing
- Solving user behaviour tracking for more transparency

  ### 15. User.com is the best website for sales and marketing and it provides automations.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Fazlur R. | Computer Operator, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 19, 2022

**What do you like best about Positive User?**

Fast in business marketing and advertising. Good tools for understanding. Very fast networking. Live chat feature is great. Clear videos and other good features to work with. Overall, the best.

**What do you dislike about Positive User?**

I didn't find anything negative because it's better compared to other tools I worked with.

But it would be helpful if there is a possibility to search chats by keyword.

**What problems is Positive User solving and how is that benefiting you?**

I can synchronize all our communication for the Marketing & Sales team in one space and be able to send out different types of campaigns to different groups of customers. Overall, very helpful.

  ### 16. Complete Package with seemingly unlimited potential!

**Rating:** 5.0/5.0 stars

**Reviewed by:** George D. | Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 25, 2022

**What do you like best about Positive User?**

User.com is great in many ways, not least with their customer support and willingness to help out. Overall, this is a one stop shop for so many things so for me, I like the fact that user.com offers so many solutions to so many problems.

**What do you dislike about Positive User?**

The learning curve can be sharp at the start and some of the tutorials are a bit out of date, but these are nitpicking!

**Recommendations to others considering Positive User:**

Give it a go, and give yourself the time to adjust to the learning curve (it isn't that bad!). I had multiple sessions for different elements of the tool so my understanding increased bit by bit.

**What problems is Positive User solving and how is that benefiting you?**

We have a CRM system, automated emails based on user behaviour, landing pages for unique customer experiences, chatbots, support documents. Honestly, so many problems!

  ### 17. Experience about website.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 27, 2022

**What do you like best about Positive User?**

User.com website is made in such a way tat a person can directly input the details and then get a call back.

**What do you dislike about Positive User?**

Over all I did it found any issue. Everything is good. They may enhance the user interface of website.

**What problems is Positive User solving and how is that benefiting you?**

It is providing solution to the startups and other small scale companies to get help about digital marketing etc.

  ### 18. Best place for marketing and advertising

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ukeme S. | Business Owner, Enterprise (> 1000 emp.)

**Reviewed Date:** November 26, 2021

**What do you like best about Positive User?**

Fast in online business marketing and advertising. Good tools for easier understanding. Fast in networking. Live chat, so clear, video's, pictures and others features good to work with.

**What do you dislike about Positive User?**

Experience they said is the best teacher, from my own experiences, nothing of what so ever to dislike uers.com. it's meeting up the social media 21st century standard

**What problems is Positive User solving and how is that benefiting you?**

Live chat, video call, pictures and videos posting. Sales. Business marketing and advertising. Making marketers more productive. Increase in performance of the business

  ### 19. User.com is best website for marketing

**Rating:** 5.0/5.0 stars

**Reviewed by:** NITESH S. | SWE II, Enterprise (> 1000 emp.)

**Reviewed Date:** April 01, 2022

**What do you like best about Positive User?**

Best website for sales and marketing and it provides automation.

**What do you dislike about Positive User?**

I currently don't think any dislike for user.com

**What problems is Positive User solving and how is that benefiting you?**

Marketing automation, best sie to get insight of marketing

  ### 20. Honest Review of User.com

**Rating:** 4.0/5.0 stars

**Reviewed by:** Vishal M. | Search Engine Optimization Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 18, 2022

**What do you like best about Positive User?**

Easy to use and best for online business advertisment and marketing. Good for live chat, videos and other features.

**What do you dislike about Positive User?**

I didn't find any negative thing because it is better as compared to other tool.

**What problems is Positive User solving and how is that benefiting you?**

I got the better results that's why i liked it so much. Scalability is so sustainable so i am using it.

  ### 21. Turn off Segment.io support without notification and blame it on a server-crash

**Rating:** 0.0/5.0 stars

**Reviewed by:** Farid B. | Interim CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 03, 2021

**What do you like best about Positive User?**

Easy to use. And with a lot of flexibility.

**What do you dislike about Positive User?**

The fact that they turn off Segment.io support and they blame it on server crash. We use Segment.io to track events and they send they to User.com. But without the integration ZERO automations are triggered.

**Recommendations to others considering Positive User:**

Chose something else!

**What problems is Positive User solving and how is that benefiting you?**

Email automation

  ### 22. User.com is a superb all-in-one marketing automation tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Izabela H. | Growth Catalyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 02, 2020

**What do you like best about Positive User?**

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data.  I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

**What do you dislike about Positive User?**

Just two extra features in 'Conversations' and it would be ideal:
- possibility to search previous chats by keywords
- would be great if Grammarly  could work in the chat (to prevent mistypes in real-time)

**What problems is Positive User solving and how is that benefiting you?**

We are using User.com to welcome, onboard, support and reengage our users and customers. 
It's pretty easy-to-use, therefore we were able to save up time to do other tasks.
I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

  ### 23. Sales & marketing tool for B2B companies

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 24, 2021

**What do you like best about Positive User?**

Customer support & all features we need in one platform

**What do you dislike about Positive User?**

The analytics part could be better to get more info how we succeed.

**What problems is Positive User solving and how is that benefiting you?**

One platform with several features without any extra integrations saves time

  ### 24. Great Solution For Company's Communication

**Rating:** 4.0/5.0 stars

**Reviewed by:** Le N. | Growth Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2021

**What do you like best about Positive User?**

Sync all our communication of marketing & sale teams in one space and be able to send out different types of campaigns to different groups of customers.

**What do you dislike about Positive User?**

No major issues so far. They are fast with support.

**What problems is Positive User solving and how is that benefiting you?**

We're looking for an omnichannel communication tool that helps us sync everything in one place with the ability to deep dive into customer segmentation, and automation.

  ### 25. User is the all-in-one solution your marketing team needs!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Roxana M. | Head of Markeitng, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 24, 2020

**What do you like best about Positive User?**

I like that User enables the team to be more organized when it comes either to current leads, deals (sales), live chat (support), and overall marketing activities that we undertake. Communication and conversion have the potential to be optimized with User. This is a major game-changer for every marketer and his/ her team!

**What do you dislike about Positive User?**

I am happy so far with their offer, the team's support, and the features they provide.

**Recommendations to others considering Positive User:**

Give it a try!

**What problems is Positive User solving and how is that benefiting you?**

Instead of using so many other tools to communicate with our clients, we're able to do it with one tool. I can take care of emails, live chat, pop-ups, my pipeline, and MORE from just one place. The ease of use is beyond!

  ### 26. Great solution to build better customer relationships and improve different teams' work

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katarzyna K. | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 27, 2020

**What do you like best about Positive User?**

- website visitors' tracking options which help to personalize the message in the right channels and at the right time, i.e we can easier communicate with the trial users and notify them before the trial ends or automatically send email campaigns to those whose trials version have already finished (to be in touch with them or ask them for a feedback which helps us to improve our tool to our potential customes' needs). 
- options to easier convert our website's visitors to trial users,
- automation solutions,
- integration with other tools and apps we use,
- clear and intuitive to use interface.

**What do you dislike about Positive User?**

It met all our needs and requirements so far.

**What problems is Positive User solving and how is that benefiting you?**

It helps us to find out more about the website visitors and potential customers and improve to convert them to paid customers. User.com helps to act accordingly basing on our visitors' behaviour, so that you know which contact should be assign and delegate to marketing, sales or customer support team. It helps to automate many communiaction processes, i.e. you can send a message and offer your support if you see that a visitor get stucked on a specific page, send your visitors emails with targeted CTA, invite your blog readers to join a newsletter etc.

  ### 27. Helps me give my leads the required attention they deserve

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 08, 2020

**What do you like best about Positive User?**

As the Sales Lead, there is nothing more important to me then developing relationships and rapport with my customers and new prospects.User.com helps me achieve that by allowing me to personalize messages to potential leads visiting our website, so I never sound automated.

Furthermore the chat bot and live chat features definitely help keep my leads engaged and active, so they don't loose interest along the way. I also love the fact that I can access it directly from my gmail, very easy and practical to use.

**What do you dislike about Positive User?**

I wouldn't say much really, its much more simple to use, at least for a company of our size as opposed to Hubspot or Salesforce.

**What problems is Positive User solving and how is that benefiting you?**

Being able to manage marketing, sales and success on 1 dashboard at an affordable rate. Solves the issue of scalability.

  ### 28. A full-stack marketing automation tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anna O. | Head of Growth, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 20, 2020

**What do you like best about Positive User?**

- this app helps in automatization and personalization of your marketing communication; 
- I really like that I can have all in one place: I can send emails and text messages, I can have live chat, show pop-ups and push notifications on my website and create dynamic page content;
- they also have a great CRM system which helps me save precious time thanks to the possibility of the repetitive tasks;
- you can have full control over your teammates' performance thanks to reporting modules;
- and what is great is their support - they help to solve problems immediately.

**What do you dislike about Positive User?**

Nothing to dislike at the moment, if something appears, I will get back to this review.

**What problems is Positive User solving and how is that benefiting you?**

It's a real time-saver when you have all communication channels in one place

  ### 29. All in one comprehensive solution for our marketing team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mahinour S. | Outbound &amp; Sales Automation Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 20, 2020

**What do you like best about Positive User?**

user.com has all the tools to manage our marketing efforts in one place that helps the team to stay on track
- provide great insights
- Online support chatting and bots
- Prepare and publish our marketing campaigns in addition to automated emails with reporting
- The onboarding is very easy to set up

**What do you dislike about Positive User?**

Ability to easily move our CRM from other solutions as hubspot, however the team are very supportive and do facilitate the process

**What problems is Positive User solving and how is that benefiting you?**

Keeping all team aware and on track with all the marketing activities, ability to find a comprehensive solution for the tools needed with affordable price

  ### 30. super

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2021

**What do you like best about Positive User?**

The user panel works very well and the chat is excellent.

**What do you dislike about Positive User?**

few features in the free version, the competition has more, but it doesn't matter.

**What problems is Positive User solving and how is that benefiting you?**

chat on the site. marketing automation

  ### 31. Great Value, responsive customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mariano M. | Head of Growth, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 16, 2020

**What do you like best about Positive User?**

Fill most of the needs of our customer messaging part, responsive customer service and great value for a startup

**What do you dislike about Positive User?**

sometimes it a little bit slow on loading, but not really a big problem

**Recommendations to others considering Positive User:**

If you looking for another option marketing automation tool other than mailchimp

**What problems is Positive User solving and how is that benefiting you?**

- being so easy to create email campaigns, customer messaging
- able to use lots of repetition into easy automatic tasks

  ### 32. All in one tool for the whole team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 08, 2020

**What do you like best about Positive User?**

Very easy to use and set up is simple. I can easily provide live support to my website visitors in real-time. It also provides many integrations.

**What do you dislike about Positive User?**

Nothing as such. I am pretty much satisfied with this tool.

**Recommendations to others considering Positive User:**

The ability to find one tool for the whole company as for the sales, marketing, and support team,  without the need to use many tools for each.

**What problems is Positive User solving and how is that benefiting you?**

-

  ### 33. Great all in one marketing automation solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Filip M. | Head Of Marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 02, 2020

**What do you like best about Positive User?**

managing data, email automation and CRM feature

**What do you dislike about Positive User?**

nothing for now, everything works just fine

**What problems is Positive User solving and how is that benefiting you?**

At Hunch we started with Intercom at the early startup stage but decided to switch to User.com as we were growing – we were looking for an all-in-one solution for marketing campaigns, automation, and advanced user tracking. We value User.com, especially as a partner, not a tool.

  ### 34. one-stop shop to manage and execute your projects

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 11, 2020

**What do you like best about Positive User?**

It is very intuitive. It's fresh design invites you to work on the platform. I like how it lets you map user journeys and message them strategically

**What do you dislike about Positive User?**

I wish the email builder was available on their lower plans

**What problems is Positive User solving and how is that benefiting you?**

Pushing customers into the best user flow to improve transactions

  ### 35. Powerful tool for a reasonable price

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pawel S. | Head Of Business Development, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 18, 2019

**What do you like best about Positive User?**

After switching from intercom I was afraid if User.com will be a great match. A few weeks later I'm sure, that it's great tool with almost unlimited options. 
What's best in User.com?
- great drag & drop in automation
- easy to use and customizable live chat option
- experienced customer success team always willing to help and troubleshoot  your problems

**What do you dislike about Positive User?**

Support Center - could be full of screencast or GIF explaining how to set up some automation, not only articles.
In the past, we had several minor bugs but always reported it and received a fast reply that task was solved by their IT team!

**Recommendations to others considering Positive User:**

Contact User.com team and discuss with them your case. They're always happy to help and present you other use cases from other clients that migrated from other tools. 
Greatest value was to talk to their support team and ask for some recommendations.
Also - if you are trying to migrate from other tools and you're simply afraid to lose anything - talk openly to their team to get instructions. I can highly recommend talking to Maciej  - best User.com expert!

**What problems is Positive User solving and how is that benefiting you?**

SaaS onboarding process via emails, popups, etc.; CRM; emailing to the user base and Live Chat.
The tool itself is powerful and you can play with it for many hours to discover countless options on how to improve your marketing automation. The support team is always there to help you and recommend some new automation.

  ### 36. Tons of features and affordable but not simple to use

**Rating:** 3.5/5.0 stars

**Reviewed by:** Marc-Antoine C. | Marketing and Sales Coordinator, Marketing and Advertising, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 03, 2018

**What do you like best about Positive User?**

UserEngage provides a lot of features (chat, visitor tracking, forms, email campaigns, marketing automation, etc.) for the price. It is definitely a bang for your bucks. 

The visitor tracking tool is great!

**What do you dislike about Positive User?**

The form builder and email template builder is not simple to use. In fact, to make it work best you must have some coding skills. 

**Recommendations to others considering Positive User:**

if you have some coding skills the tools is for you. If you dont have any, you might want to look for a tool that is simpler to use. 

**What problems is Positive User solving and how is that benefiting you?**

UserEngage helped us to live chat with users and automate the chat. In fact, the chat tool is great! 
The tool also allowed us to track visitors on our website to get to know the popularity of our content.

  ### 37. Great tool for engaging with users.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mateusz C. | Founder, Photography, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 27, 2018

**What do you like best about Positive User?**

I like the looks of this app and the ease that you can start using it.

**What do you dislike about Positive User?**

There are many, many options and this is of course a good thing, but at the same time you need a lot of time to fully understand all the possibilities.

**Recommendations to others considering Positive User:**

If you need a great tool for engaging with users you should definitely give UserEngage a try. It might look a little bit complicated at first, but it is worth trying.

**What problems is Positive User solving and how is that benefiting you?**

Communicating with beta testers and first users to our app. Getting feedback from them and learning about devices and browsers they use (and we can use that during the conversation).

  ### 38. UserEngage has been super beneficial to our business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Eduardo R. | Product Specialist, Internet, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 19, 2017

**What do you like best about Positive User?**

Our platform, The-Collectory.com, is a members-only site focusing on luxury goods. With the help of UserEngage, we can easily understand the behavior of each and every one of our members, and therefore, deliver an extremely well-tailored and personalized customer service experience. 

**What do you dislike about Positive User?**

The pricing structure. I don't like to pay per user because it incentivizes me to have less users. There are some features I don't use and would rather to pay per feature or some other structure. There have also been some kinks and bugs. 

**What problems is Positive User solving and how is that benefiting you?**

We are in the luxury business, so for us it's all about knowing and anticipating all of the needs of our clients. With UserEngage, we are able to track behavior, message and engage with clients. With the amount of information we learn from our clients (who they are, where are they visitng from, what they care about, etc.) we are able to deliver a truly personal shopping experience. 

  ### 39. Intuitive and powerful marketing automation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Paulina S. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2017

**What do you like best about Positive User?**

Great combination of chat, email and marketing automation. 
Easy to set up (eg. with WordPress)
Great tool to gather events from website.

**What do you dislike about Positive User?**

Analytics module is not well developed yet.

**What problems is Positive User solving and how is that benefiting you?**

One-stop-shop communication point with client

  ### 40. user engage survey

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.)

**Reviewed Date:** March 04, 2018

**What do you like best about Positive User?**

i like being able look up accounts using different search methods

**What do you dislike about Positive User?**

i do not like the fact that it freezes up too much

**Recommendations to others considering Positive User:**

do not forget to close  out boxes or it will freeze the system

**What problems is Positive User solving and how is that benefiting you?**

the system freezes up if you do not close out boxes

  ### 41. Great software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hannah W. | Marketing & Design Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 25, 2017

**What do you like best about Positive User?**

UserEngage is intuitive and easy to learn. They also have a great WordPress integration.

**What do you dislike about Positive User?**

Can't think of anything negative to say.

**Recommendations to others considering Positive User:**

Be sure and check out their WordPress integration!

**What problems is Positive User solving and how is that benefiting you?**

UserEngage is great if you're looking for a customer and visitor communication platform. I was able to get up and running without any training because it is so intuitive. Their WordPress integration is also fantastic! Give it a go if you are looking for live chat.

  ### 42. A great tool for customer interaction

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bob H. | Owner, Hospitality, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 19, 2017

**What do you like best about Positive User?**

We love the ability to connect our system seamlessly with a suite of tool that allow us to manage and extend our customer contact options.  

**What do you dislike about Positive User?**

Not a lot! We'd like an extended CRM feature and certainly more options over the email templates but we know these are in the works. 

**Recommendations to others considering Positive User:**

Explore the system and you'll find plenty of options.

**What problems is Positive User solving and how is that benefiting you?**

As a small team that services a large number of clients its a great set of tools to enable us to give great service to existing and potential customers. We are still to explore all the options available but this will happen very soon. When it does we expect great results and happy customers!

  ### 43. Great software to track and interact with visitors and users.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 21, 2017

**What do you like best about Positive User?**

Great support team, they are continuously improving their software and keep you well informed with their onboarding functions. 

Also I like the way you can create automated communication paths that help to engage with customers.

In the new app they have added dashboards which can be organized based upon personal preferences. I have not worked with it yet but it looks awesome!

**What do you dislike about Positive User?**

The CRM function is not user friendly. Additionally it would be great if UE would develop a Chrome plugin that can be connected to email account. They want you to do all communication form UE but this is just not possible. 

**Recommendations to others considering Positive User:**

Please ask support to help you set up UserEngage, if you are not techsavvy it can take sometime.


**What problems is Positive User solving and how is that benefiting you?**

Automated onboarding processes. A/B testing with modules/pop ups and set automated activities based upon visitors behavior. 

  ### 44. Used to be Great value and awesome feature list

**Rating:** 1.5/5.0 stars

**Reviewed by:** Victor A. | CEO - Product & Marketing Manager , Small-Business (50 or fewer emp.)

**Reviewed Date:** April 19, 2017

**What do you like best about Positive User?**

Nothing works any more. For example now we cannot use the emailing function - a basic feature and why we pay for it...
Used to be a good alternative...

**What do you dislike about Positive User?**

Chat sometimes has delays and emailing does not use our email id. 
Support is not ideal during holidays...

**Recommendations to others considering Positive User:**

Try it out and read carefully through the documentation for implementing.

**What problems is Positive User solving and how is that benefiting you?**

We needed a simple way to get advanced user analytics and emailing automation. Basically we needed an intercom alternative and we got so much more. 

  ### 45. Great tool for customer contact!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ruud S. | Co-founder / Head of Website & Marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 01, 2017

**What do you like best about Positive User?**

The layout of the chat functionality and the trigger messages.

**What do you dislike about Positive User?**

The mailing tool is not very convenient. 

**What problems is Positive User solving and how is that benefiting you?**

Chatting with website visitors.

  ### 46. Great chat widget/engine for your website

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tsahi L. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 19, 2017

**What do you like best about Positive User?**

Looks good, programmable with rules, understands your visitors

**What do you dislike about Positive User?**

The mobile app can be improved. It is spartan (but still very useful)

**Recommendations to others considering Positive User:**

UserEngage is not a well known name, but definitely one to look at. The feature set is solid, user experience is great and the insights you derive from the backend are priceless.

**What problems is Positive User solving and how is that benefiting you?**

Answering potential customer questions on my sales pages and understanding what issues they have in the critical point in time when they decide if they spend money on my products or not.

  ### 47. Its good and smart, but not perfect...

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2017

**What do you like best about Positive User?**

Finding a CRM and Marketing that fits with our business is a very difficult task ... Budget, integrations, advantages, resources, support ... It's like a magic soup. We have a Marketplace, and we need a CRM that fits perfectly with WooCommerce.

After testing 5 different SaaS, UserEngage seemed to be the best option ... It seemed ...
We tested some functions and found that the software is full of bugs, very poorly coded and the support is disqualified ... Although having a great interface mainly in automation and the chat features to be good, good would not be great. The only recommendation I would give to anyone is that they test, test well before entering their credit card.

**What do you dislike about Positive User?**

In a single week, the system went out of the air for 3 times ... This is very serious because the UserEngage code is added at the top of the page ... And when their system gets out of the Air, Locked up our entire website. And another very serious problem... They claim to have integration with WooCommerce, but the supplied plugin simply gives a critical error once the user makes the purchase on our site, scaring all our buyers. After spending days trying to talk to support to fix the bug, support said it fixed the problem. But in reality they had not changed ANYTHING in the script, and the error persisted ... After we lost our patience, and the UserEngage support saying "that the problem was not with them and cant reproduce the error!", we went to look what was wrong with the plugin they provide and we had found the error in less than 1 minute ... Why days to solve and still not resolved? After showing the error to the Site Administrator, they promised to correct the error in the next month ... Come on, we do not have time for this ... We spend a lot of money with paid ads and is trowing away money if the site doesn't work... Beware of misleading advertising, they promises a lot of functions, but some are just not working ... And another thing, if you want to customize your forms, popups and emails, you can prepare to have a very experienced programmer as the task is not simple. The SSL connection with e-mail its not working too...

UserEngage is not bad and I believe in potential, but now, it does not work for us ...

**Recommendations to others considering Positive User:**

Search and test, a lot!!!

**What problems is Positive User solving and how is that benefiting you?**

A lot of default functions included, WHEN IT WORKS, and chat and helpdesk included... 

  ### 48. Still Validating

**Rating:** 4.0/5.0 stars

**Reviewed by:** João Paulo B. | Diretor, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2017

**What do you like best about Positive User?**

That all the features we need are in one place

**What do you dislike about Positive User?**

Slowlyness when opening a user. 
We dont like the mail template format also

**What problems is Positive User solving and how is that benefiting you?**

Digital marketing e support

  ### 49. Simple and cost-effective

**Rating:** 4.5/5.0 stars

**Reviewed by:** Guntis C. | Founder, CEO, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 19, 2017

**What do you like best about Positive User?**

Simple interface, good functionality, cost-effective and customer support is very quick and good.

**What do you dislike about Positive User?**

Still some small random bugs and not enough tutorials

**What problems is Positive User solving and how is that benefiting you?**

Automating our marketing/communication.

  ### 50. Nice and secure European Intercom alternative

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 19, 2017

**What do you like best about Positive User?**

UserEngage has a very nice drag&drop interface for setting up automatic communication & follow up flows with our website visitors. They also take data privacy very seriously. It has a very nice user interface.

**What do you dislike about Positive User?**

Sometimes it's unreliable because of downtimes and crashes.

**What problems is Positive User solving and how is that benefiting you?**

UserEngage helps us to communicate with our potential customers


## Positive User Discussions
  - [Can you help me with the setup?](https://www.g2.com/discussions/can-you-help-me-with-the-setup) - 1 comment, 1 upvote
  - [What does User.Com do?](https://www.g2.com/discussions/what-does-user-com-do) - 1 comment
  - [Is User com good?](https://www.g2.com/discussions/is-user-com-good) - 1 comment

- [View Positive User pricing details and edition comparison](https://www.g2.com/products/positive-user/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-20+07%3A31%3A54+-0500&secure%5Bsession_id%5D=bc02e04e-10f6-4a88-b882-3767db8d4b40&secure%5Btoken%5D=58a9f302d539e3c473f518555f41dd938665618fe9bc166d3a39415d4f8a93d3&format=llm_user)
## Positive User Integrations
  - [Facebook](https://www.g2.com/products/facebook/reviews)
  - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)

## Positive User Features
**Sales Force Automation**
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Email Marketing**
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Online Marketing**
- Landing Pages and Forms
- Dynamic Content
- A/B Testing
- Mobile Optimized
- Search Tracking and Optimization

**Lead Generation**
- Lead Builder
- CRM Integration
- Marketing Automation Integration
- Social Media Integration
- Data Import & Export Tools

**Campaigns**
- Customize
- Scheduling
- Retarget
- Segmentation
- Triggered Notifications

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Agentic AI - Visitor Identification**
- Cross-system Integration

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Lead Management**
- Marketing Lead Database
- Data Quality Management
- Segmentation
- Lead Scoring and Grading
- Lead Nurturing
- Online Behavior Tracking
- Automated Alerts and Tasks
- CRM Lead Integration

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Analytics**
- Campaign Performance
- Audience Insights

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Campaign Management**
- Program Management
- Event / Webinar Marketing
- Calendaring
- Budgeting

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Optimization**
- A/B Testing
- Personalization
- Rich Notifications
- Integrations

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Social**
- Social Listening
- Social Sharing
- Social Campaigns
- Social Media Engagement
- Social Media Advertising

**Agentic AI - Push Notification**
- Autonomous Task Execution
- Adaptive Learning
- Proactive Assistance

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Reporting & Analytics**
- Basic Reporting
- Web Analytics
- ROI Analytics
- Revenue Analytics
- SEO / Keyword Analytics

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Platform**
- Customization 
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Output Document Generation

**Generative AI**
- AI Text Generation

**Agentic AI - Marketing Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

## Top Positive User Alternatives
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,167 reviews)
  - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,701 reviews)
  - [SALESmanago](https://www.g2.com/products/salesmanago/reviews) - 4.4/5.0 (298 reviews)

