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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Free 25 Licenses Free to Start
CloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansTalkdesk
Star Rating
(2,500)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Talkdesk and CloudTalk have a strong ease of use, scoring 9.1 and 9.1 respectively. However, Talkdesk shines with its intuitive interface and seamless navigation, making it easier for new users to adapt quickly.
- Reviewers mention that Talkdesk excels in its Preview Dialing feature, scoring 9.2 compared to CloudTalk's 8.6. Users appreciate the ability to see customer information before dialing, which enhances personalization and improves call outcomes.
- G2 users highlight Talkdesk's superior Performance Analysis capabilities, scoring 9.1 against CloudTalk's 8.9. Reviewers note that the detailed analytics and reporting tools help teams optimize their performance effectively.
- Users on G2 report that Talkdesk's Call Recording feature is highly rated at 9.4, while CloudTalk scores 8.8. Reviewers appreciate the clarity and reliability of Talkdesk's recordings, which are crucial for training and compliance purposes.
- Reviewers mention that Talkdesk's Automation features score 9.0, outperforming CloudTalk's 8.8. Users find that Talkdesk's automation capabilities streamline workflows significantly, allowing for more efficient handling of repetitive tasks.
- Users say that Talkdesk's Agent Availability feature scores an impressive 9.3, compared to CloudTalk's 8.6. Reviewers appreciate the flexibility and real-time updates on agent status, which enhances team collaboration and customer service responsiveness.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
CloudTalk
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.7
1,389
8.9
2,032
Ease of Use
9.1
1,417
9.1
2,042
Ease of Setup
8.9
1,030
8.8
1,066
Ease of Admin
8.9
603
8.9
930
Quality of Support
8.8
1,258
8.8
1,810
Has the product been a good partner in doing business?
8.9
604
8.9
914
Product Direction (% positive)
8.8
1,351
8.7
1,940
Features by Category
Dialing Options
8.6
232
|
Verified
9.2
320
8.5
224
|
Verified
9.2
293
8.4
23
8.3
9
Agent Tools
8.1
204
|
Verified
9.2
251
|
Verified
8.2
210
|
Verified
9.1
255
|
Verified
8.9
236
|
Verified
9.4
349
|
Verified
Automation
8.3
200
|
Verified
9.1
244
|
Verified
8.3
196
|
Verified
9.1
260
|
Verified
8.2
198
|
Verified
8.9
226
|
Verified
Agentic AI - Auto Dialer
6.9
20
8.1
9
7.8
20
8.5
9
AI Capabilities - Auto Dialer
7.9
19
8.3
9
8.1
18
8.1
9
7.6
19
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.0
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.8
52
Quality Assurance
9.1
79
9.2
372
9.0
76
9.0
343
9.0
80
8.9
380
Engagement
8.7
77
9.1
358
9.2
86
9.2
381
8.7
76
9.0
369
Performance
8.9
77
9.0
363
9.1
81
9.2
365
Generative AI
8.6
22
8.9
81
8.6
32
8.7
80
Channels
8.9
632
|
Verified
9.2
821
|
Verified
7.8
507
8.6
542
|
Verified
7.7
490
8.4
527
|
Verified
7.9
525
|
Verified
8.3
518
|
Verified
7.8
489
8.5
548
|
Verified
Generative AI
7.6
280
8.2
185
Functions
8.5
568
|
Verified
8.9
963
|
Verified
8.4
571
|
Verified
9.0
984
|
Verified
8.6
561
|
Verified
9.0
835
|
Verified
8.2
510
8.7
577
|
Verified
8.2
516
|
Verified
8.8
592
|
Verified
8.5
520
|
Verified
9.1
716
|
Verified
8.4
534
|
Verified
8.9
714
8.4
525
|
Verified
8.9
660
|
Verified
Agentic AI - Contact Center
7.9
144
8.3
31
8.3
144
8.7
31
8.2
143
8.4
31
8.1
142
8.4
31
Administrative
8.5
582
|
Verified
8.8
913
|
Verified
8.8
588
|
Verified
9.1
929
|
Verified
8.7
617
|
Verified
8.8
1017
|
Verified
8.8
573
|
Verified
9.1
716
|
Verified
8.3
515
|
Verified
8.8
578
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.7
110
|
Verified
9.3
260
|
Verified
8.7
105
|
Verified
9.1
241
|
Verified
8.6
95
|
Verified
8.8
210
|
Verified
8.7
101
|
Verified
8.9
220
|
Verified
8.8
106
8.8
216
|
Verified
Administration
8.8
115
|
Verified
9.0
239
|
Verified
8.9
113
|
Verified
9.2
257
|
Verified
8.8
118
|
Verified
9.2
260
|
Verified
8.5
107
|
Verified
8.7
210
|
Verified
8.7
100
|
Verified
9.0
217
|
Verified
Platform
7.8
211
8.3
189
8.3
227
7.9
198
8.1
225
8.8
221
8.5
234
9.0
223
8.2
236
9.0
222
8.1
221
8.9
212
8.2
225
8.8
214
Generative AI
7.4
106
7.8
100
Workforce Management
8.8
230
9.1
220
8.7
230
8.9
212
Call Center Infrastructure (CCI)
8.7
21
8.5
24
8.9
21
8.6
24
9.1
20
9.0
24
8.7
20
9.0
24
Administrative
9.0
237
9.2
224
8.7
239
8.9
228
Customer Support
Not enough data
8.4
74
Not enough data
8.3
75
Not enough data
8.3
75
Automation
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.3
74
Artificial Intelligence
Not enough data
8.2
75
Not enough data
8.4
74
Not enough data
8.1
70
Generative AI
7.9
37
8.6
16
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Not enough data
Contacts
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Not enough data
Insights
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
39
Not enough data
8.2
39
Not enough data
8.3
40
Not enough data
8.5
41
Not enough data
8.6
38
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
39
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.6
42
Automation
Not enough data
8.2
40
Not enough data
8.5
39
Not enough data
8.2
38
Autonomy
Not enough data
8.1
37
Not enough data
8.5
38
Not enough data
8.1
38
Not enough data
8.2
38
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Talkdesk are categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
Talkdesk is categorized as AI Customer Support Agents, Contact Center Knowledge Base, ServiceNow Store Apps, AI Voice Assistants, and Customer Service Automation
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.1%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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