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Compare CloudTalk and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (63.4% of reviews)
Mid-Market (60.4% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Free 25 Licenses Free to Start
CloudTalk
Star Rating
(1,701)4.4 out of 5
Market Segments
Small-Business (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansTalkdesk
Star Rating
(2,499)4.4 out of 5
Market Segments
Mid-Market (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in providing a seamless user experience, particularly for customer service operations. Users appreciate the ability to manage calls and emails in one platform, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, with many highlighting how agents can start taking calls with minimal training. This contrasts with CloudTalk, where some users have mentioned challenges in setup, despite its automation features.
- Reviewers mention that Talkdesk offers superior call quality, especially during peak hours, which is crucial for maintaining customer satisfaction. In comparison, while CloudTalk provides a stable connection, some users have noted that it may not match the reliability of Talkdesk during high-volume periods.
- According to verified reviews, Talkdesk's flexibility in call routing and IVR flows is a standout feature, making it easier for businesses to tailor their customer interactions. CloudTalk, while offering useful features like the Smart Dialer, does not receive the same level of praise for customization options.
- Users highlight that Talkdesk's performance analysis and reporting capabilities are robust, allowing for better insights into call metrics. CloudTalk users appreciate its reporting features as well, but some feel they lack the depth and detail found in Talkdesk's offerings.
- G2 reviewers note that both platforms have similar star ratings, but Talkdesk's higher G2 Score reflects a broader base of positive feedback, indicating a more consistent user satisfaction level. CloudTalk, while popular among small businesses, may not have the same level of market presence and user trust as Talkdesk.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
CloudTalk
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.7
1,455
8.9
2,031
Ease of Use
9.1
1,484
9.1
2,041
Ease of Setup
8.9
1,095
8.8
1,065
Ease of Admin
8.9
613
8.9
932
Quality of Support
8.8
1,319
8.8
1,808
Has the product been a good partner in doing business?
8.9
614
8.9
916
Product Direction (% positive)
8.8
1,411
8.7
1,938
Features by Category
Dialing Options
8.6
232
|
Verified
9.2
320
8.5
224
|
Verified
9.2
294
8.4
23
8.5
10
Agent Tools
8.1
204
|
Verified
9.2
252
|
Verified
8.2
210
|
Verified
9.1
256
|
Verified
8.9
237
|
Verified
9.4
350
|
Verified
Automation
8.3
200
|
Verified
9.1
244
|
Verified
8.3
197
|
Verified
9.1
261
|
Verified
8.2
198
|
Verified
8.9
226
|
Verified
Agentic AI - Auto Dialer
6.9
20
8.1
9
7.8
20
8.5
9
AI Capabilities - Auto Dialer
7.9
19
8.3
9
8.1
18
8.1
9
7.6
19
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.7
50
Quality Assurance
9.1
79
9.2
372
9.0
76
9.0
343
9.1
81
8.9
380
Engagement
8.7
77
9.1
358
9.2
88
9.2
381
8.7
76
9.0
369
Performance
8.9
79
9.0
363
9.1
81
9.2
365
Generative AI
8.6
22
8.9
80
8.6
32
8.6
79
Channels
8.9
672
|
Verified
9.2
822
|
Verified
7.8
506
8.6
542
|
Verified
7.6
489
8.4
528
|
Verified
7.9
527
|
Verified
8.3
518
|
Verified
7.8
489
8.5
549
|
Verified
Generative AI
7.6
280
8.2
183
Functions
8.5
571
|
Verified
8.9
963
|
Verified
8.4
572
|
Verified
9.0
983
|
Verified
8.6
563
|
Verified
9.0
835
|
Verified
8.2
513
8.7
577
|
Verified
8.2
523
|
Verified
8.8
592
|
Verified
8.5
519
|
Verified
9.1
717
|
Verified
8.4
534
|
Verified
8.9
714
8.4
524
|
Verified
8.9
660
|
Verified
Agentic AI - Contact Center
7.8
143
8.2
29
8.4
155
8.6
29
8.2
143
8.3
29
8.1
141
8.3
29
Administrative
8.5
585
|
Verified
8.8
912
|
Verified
8.8
589
|
Verified
9.1
930
|
Verified
8.7
630
|
Verified
8.8
1018
|
Verified
8.8
581
|
Verified
9.1
716
|
Verified
8.3
515
|
Verified
8.8
578
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.7
110
|
Verified
9.3
259
|
Verified
8.7
104
|
Verified
9.1
240
|
Verified
8.6
94
|
Verified
8.8
209
|
Verified
8.7
100
|
Verified
8.9
218
|
Verified
8.7
106
8.8
214
|
Verified
Administration
8.8
115
|
Verified
9.0
237
|
Verified
8.9
112
|
Verified
9.2
255
|
Verified
8.8
117
|
Verified
9.2
258
|
Verified
8.4
106
|
Verified
8.7
208
|
Verified
8.7
99
|
Verified
9.0
215
|
Verified
Platform
7.8
210
8.3
187
8.3
227
7.9
196
8.1
224
8.8
218
8.5
234
8.9
220
8.2
235
9.0
220
8.1
221
8.9
210
8.2
224
8.8
212
Generative AI
7.4
105
7.7
97
Workforce Management
8.8
230
9.1
218
8.6
229
8.9
210
Call Center Infrastructure (CCI)
8.6
20
8.3
21
9.0
20
8.4
21
9.2
19
8.9
21
8.7
19
8.9
21
Administrative
9.0
237
9.2
222
8.7
239
8.9
225
Customer Support
Not enough data
8.3
69
Not enough data
8.2
70
Not enough data
8.2
70
Automation
Not enough data
8.1
69
Not enough data
8.3
69
Not enough data
8.2
69
Artificial Intelligence
Not enough data
8.1
70
Not enough data
8.3
69
Not enough data
8.1
67
Generative AI
8.0
36
8.6
16
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
25
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
232
|
Verified
Not enough data
6.5
137
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
208
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
473
Not enough data
8.1
397
Not enough data
8.5
426
Not enough data
8.8
447
Not enough data
8.3
102
Not enough data
Contacts
8.1
416
Not enough data
8.0
390
Not enough data
8.2
402
Not enough data
Insights
8.4
419
Not enough data
8.4
406
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
34
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.3
36
Not enough data
8.4
34
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
34
Not enough data
8.3
34
Not enough data
8.1
34
Not enough data
8.5
39
Automation
Not enough data
8.0
38
Not enough data
8.3
35
Not enough data
8.0
34
Autonomy
Not enough data
7.8
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
8.0
34
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Talkdesk are categorized as Speech Analytics, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
Talkdesk is categorized as AI Customer Support Agents, Contact Center Knowledge Base, ServiceNow Store Apps, AI Voice Assistants, and Customer Service Automation
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.0%
Information Technology and Services
9.5%
Marketing and Advertising
5.9%
Financial Services
5.1%
Education Management
4.5%
Other
65.0%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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