CloudTalk Reviews & Product Details

As a Tech Support Executive at Yanolja Cloud Solution, I use CloudTalk daily to support our hotel clients. What I like most is its clean interface, ease of use, and reliability. Features like call monitoring and whisper mode are especially helpful for training new agents. It integrates smoothly into our workflow and provides clear insights into team performance—all while maintaining excellent call quality. Review collected by and hosted on G2.com.

The only downside or a limitation i feel about the cloudtalk is that it is not connected with our ticket manager - freshdesk so i can just dial a call to the hotel that has raised the ticket form the ticket itself Review collected by and hosted on G2.com.

CloudTalk has become an integral part of our daily operations, especially because we handle a high volume of customer service and support calls. The platform is extremely reliable—we rarely experience call drops or latency issues. The call quality is consistently excellent, even during peak hours. One of the most beneficial features is the Analytics Dashboard, which provides detailed insights into call duration, agent performance, and customer engagement metrics.

The AI-powered notes and transcriptions are surprisingly accurate and save our agents a lot of time on manual note-taking. The system is intuitive and easy to use, requiring little to no training for new users. It's designed to function much like a mobile phone dialer, so adoption was very smooth. We also had a great experience with CloudTalk’s support team—they were responsive and knowledgeable whenever we had questions or needed assistance. The setup process was seamless, and the platform integrated easily with our CRM and ticketing tools (like HubSpot and Zendesk). Review collected by and hosted on G2.com.

While our experience has been largely positive, we did encounter occasional issues with the call monitoring feature. In a few cases, our supervisors were unable to listen in on live calls made by our agents, which affected our QA checks. We flagged the issue to support, and while they were prompt in responding, it did take some time to fully resolve.

Additionally, the mobile app could be a bit more responsive and faster when switching between tabs or call histories. It’s usable, but there’s room for performance optimization. Review collected by and hosted on G2.com.

It is extremely user-friendly, and the call quality is consistently reliable. One of the features I appreciate most is the ability to listen to my call recordings, which helps me identify areas for improvement. I also find the Analytics dashboard particularly valuable; it consolidates key metrics like average handling time, total calls made, and average talk time all in one place. Additionally, the AI-generated call notes have been a great tool for tracking performance and understanding where I stand, making it easier to grow and improve. Review collected by and hosted on G2.com.

-Changing status from "Online" to "Idle" sometimes requires multiple attempts, which can be a bit inconvenient.

-I appreciate the AI notes feature, but I’ve noticed that in some calls, even with a full recording, the notes don’t generate.

-The call transcription isn’t always accurate, as certain parts of the conversation are missing or misrepresented.

-Sentiment analysis can sometimes be off: for example, calls that were completely positive are occasionally marked as neutral or negative.

-I believe improving these aspects would make an already great tool even more effective. Review collected by and hosted on G2.com.

Having used multiple VoIP dialers before, I can confidently say CloudTalk is a game changer for business communications. Its reliability is unmatched—it works flawlessly every time, providing peace of mind that calls will always go through without interruption. The standout integration with Pipedrive is particularly impressive, automatically logging calls and leveraging powerful AI tools to create transcriptions and concise call summaries. This automation not only streamlines our workflow but also ensures no essential details slip through the cracks during follow-ups.

CloudTalk also excels in analytics and reporting, offering intuitive dashboards and in-depth insights that help drive smarter business decisions. The platform’s smart call routing, efficient workflow automation, and global reach make adapting to evolving needs effortless, whether you’re a startup or an enterprise with an international presence.

CloudTalk’s user-friendly interface, crystal-clear call quality, and rapid connection speeds all contribute to superior customer interactions. Its flexible, affordable pricing provides real value, making advanced telephony accessible to organizations of any size.

Highlights:

Dependable, uninterrupted calling—works 100% of the time

Seamless and deep integration with Pipedrive and other business tools

AI-driven call transcription and automated summaries save valuable time

Advanced analytics and easy-to-use reporting features

Intuitive setup with a global communications network

If you want a communications platform that features robust integrations, AI-powered automation, and unwavering reliability, CloudTalk is the clear choice for elevating your business communications and maximizing productivity. Review collected by and hosted on G2.com.

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The platform is user-friendly and intuitive. The call connections are consistently stable, and I haven't experienced any difficulties reaching clients over the past four months. Very good experience overall. Review collected by and hosted on G2.com.

Occasionally, the Chrome extension fails to function properly. When I need to reconnect with a client, I’m unable to do it directly from the completed call page. I have to manually search for the contact or browse the call history to initiate the call again. Review collected by and hosted on G2.com.

CloudTalk makes my daily calling process smooth and efficient. The call quality is crystal clear, the interface is user-friendly, and the integration with my CRM helps me keep everything organized without switching tools. I also like the analytics dashboard, which gives me great insights into my performance. Review collected by and hosted on G2.com.

Occasionally, the desktop app can be a bit slow to launch, and there have been rare instances where calls didn't sync instantly with the CRM. However, these are minor issues compared to the overall value it provides. Review collected by and hosted on G2.com.

As a technical support agent at Yanolja Cloud Solution, what I appreciate most about CloudTalk is its intuitive interface and seamless integration capabilities. It allows me to manage customer interactions efficiently across multiple platforms, which is critical in a fast-paced support environment. The real-time call monitoring, call tagging, and analytics tools also help us maintain high service standards while improving internal workflows. Overall, CloudTalk enhances our ability to deliver prompt, reliable support to our clients, aligning well with Yanolja’s focus on innovation and customer satisfaction. Review collected by and hosted on G2.com.

Mobile app can be bit more reponsive , Thats only thing i would suggest to improve Review collected by and hosted on G2.com.

CloudTalk has been an amazing tool for our team. The service is stable, call quality is crystal clear, and the interface is intuitive and user-friendly. Setup was quick and hassle-free, allowing us to get started right away. The extra features like call history and integrations with other systems make the experience even better. Highly recommended for any team looking for a professional calling system from the computer! Review collected by and hosted on G2.com.

So far, we haven’t encountered a single negative issue with this app. Everything works smoothly, and everyone on our team is happy with how reliable and efficient it is. It's rare to find a service that performs this well across the board. Review collected by and hosted on G2.com.

The best thing i liked in Cloud Talk is their support, I am not explaining in depth, i have one issue on my dashboard so I use the Cloud Talk Support Chat | #372781 - ND / Dashboard Zoom issue and they just solve it very quickly. Review collected by and hosted on G2.com.

Not a complaint, but a suggestion, whenever I click the phone button, I use the browser to make calls. However, I have to select the browser option every time. If possible, could you integrate a feature that allows direct calling through the browser and not asking for app? Review collected by and hosted on G2.com.

Their AI agents are not only fantastic out of the box but very easy to customize to fit to your needs with custom fields and a very flexible API. It is very well integrated out of the box with many tools, including Zapier - which makes the opportunities virtually endless. Review collected by and hosted on G2.com.

The user interface of the setup experience can be a little bit challenging still but I know they are working on it. It's still worth the effort in my opinion, but indeed there is so much that you can do with it that it can be challenging to set it up correctly, and it does require a lot of tweaks and improvements as you use it. Review collected by and hosted on G2.com.