--- title: CloudTalk Reviews meta_title: 'CloudTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1847 reviews by the users' company size, role or industry to find out how CloudTalk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1847 scale: '5' date_modified: '2026-07-10' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,847 ## About CloudTalk CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically. Automate the calls humans shouldn't have to make - Build AI Voice Agents and AI Receptionist in minutes for appointment scheduling, lead qualification, after-hours coverage, payment reminders and more. Turn every conversation into structured data - Use AI Conversation Intelligence to get automatic call summaries, AI notes, sentiment analysis, topic extraction, call scoring, multi-lingual transcription, and talk/listen ratios. Run their full business phone system in one cloud platform - With Call Flow Designer, IVR, call queuing, call recording, real-time monitoring, analytics, international SMS, WhatsApp messaging, and workflow automation. Handle global calling without the infrastructure headache - Local numbers in 160+ countries, 99.999% uptime, multi-carrier redundancy, and crystal-clear call quality. Plug into the tools they already use - 100+ native integrations including HubSpot (Certified), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, and more. Most CloudTalk customers are live in a few days. No hardware, no PBX, no months of consulting. Just sign up, port numbers (or buy new ones), connect your CRM, and start calling — with AI doing the busywork from day one. CloudTalk is GDPR, SOC 2, ISO 27001, HIPAA, and CCPA compliant. Customers like Bit2Me reduced missed calls from 80% to 16%, cut wait times by 85%, and scaled from 2 to 20+ agents — without adding complexity. https://hubs.li/Q04n2f7L0 Learn how we can boost your calling on a 1:1 personalized demo: https://hubs.li/Q04n2f4C0 ## CloudTalk Pros & Cons **What users like:** - Users love the **ease of use** in CloudTalk, benefiting from its intuitive design and fast functionalities. (358 reviews) - Users appreciate the **intuitive design** of CloudTalk, enhancing their user experience and call connectivity. (162 reviews) - Users highlight the **reliability** of CloudTalk, noting clear calls and responsive customer support for seamless communication. (160 reviews) - Users appreciate the **ease of use and affordability** of CloudTalk, enhancing team efficiency with advanced features. (155 reviews) - Users appreciate the **easy-to-use calling features** of CloudTalk, enhancing efficiency and call quality. (142 reviews) - Call Quality (129 reviews) - Easy Integration (127 reviews) - User Interface (127 reviews) - Easy Integrations (119 reviews) - Features (114 reviews) **What users dislike:** - Users experience **call issues** with CloudTalk, including unstable connections and inconvenient access to call recordings. (159 reviews) - Users often face **connection issues** with CloudTalk, leading to occasional disruptions and inconsistent performance across different countries. (77 reviews) - Users experience **call handling limitations** , especially with mobile app constraints and issues with the Chrome extension. (69 reviews) - Users find the **missing features** in CloudTalk frustrating, particularly around email coordination and reporting capabilities. (68 reviews) - Users experience **poor connectivity** with CloudTalk, causing frustrations during calls and inconsistent access across devices. (50 reviews) - Dialer Issues (47 reviews) - Software Bugs (43 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (40 reviews) - Slow Loading (39 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (38 reviews) ## CloudTalk Reviews ### 1. Fast, Easy-to-Use Tool with Smooth Pipedrive Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Denis C. | audiologist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** It is very fast to use and integrates well with Pipedrive **What do you dislike about CloudTalk?** Some small issues. For example after 10 minutes it blocks the call. I don't understand why **What problems is CloudTalk solving and how is that benefiting you?** It is good overall ### 2. Great Integrations, but Call Integration Options Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Andrés Julián S. | Ads Operator , Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about CloudTalk?** The integrations with other digital tools **What do you dislike about CloudTalk?** The customer service that suports the instalation and integration **What problems is CloudTalk solving and how is that benefiting you?** integrating the up coming calls and help me out tracking the data ### 3. Easy Calls and Voicemail Listening Made Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Ricardo L. | Appointment setter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** easy to make calls, easy to listen to you vm **What do you dislike about CloudTalk?** nothing to dislike about the system, all is good **What problems is CloudTalk solving and how is that benefiting you?** to recycle the data much faster ### 4. Intuitive and Efficient, with Room for Customization and Integration Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia G. | Sales Closer, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CloudTalk?** I really like how easy it is to use and how quickly you can set up everything. The interface is intuitive, and it helps me manage calls and track performance efficiently. Customer support is also very responsive and helpful. **What do you dislike about CloudTalk?** At times, the call quality can decrease depending on the strength of the internet connection, and there are a few integrations that could use some improvement. Additionally, I would appreciate having more customization options available in the dashboard. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has helped us centralize communication with clients and track all outbound and inbound calls in one place. It also saves a lot of time for our sales team with the auto-dialer feature, improving efficiency and helping us close more deals. Overall, it makes our daily operations smoother and more organized. ### 5. A Smooth and Reliable Calling Experience with CloudTalk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about CloudTalk?** User-Friendly Interface Easy to set up and navigate—great for both tech-savvy and non-technical users. Excellent Call Quality Stable, clear VoIP calls with minimal drops or lags, even during peak hours. Seamlessly integrates with CRMs like HubSpot —saving tons of time and syncing data automatically. Smart routing, IVR trees, and call queues ensure callers reach the right person quickly. porting was incredibly easy and simple highly recommend the call branding software Hiya. **What do you dislike about CloudTalk?** some of their reporting capabilities are lacking in logic like being able to specify the same time fram each day without covering the whole day for example 4-5 pm cst m-f but not before 3 pm or after 5 pm. teams cti integration is not the best but has good features for what its worth support is hit or miss sometimes they can help othertimes its just copy paste of their faq which if im askign for help i've already gone through. **What problems is CloudTalk solving and how is that benefiting you?** our previous provider Kixie was unable to properly integrate with HubSpot, cloudtalk resolved this problem ### 6. Outstanding Support and Feature-Rich, User-Friendly App **Rating:** 5.0/5.0 stars **Reviewed by:** Roman W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about CloudTalk?** I love the great communication and support from CloutTalk team. They send useful information, ask how the experience is and follow-up quickly on problems and questions. Quite rare to see that. The app is easy to use and quickly to understand. Also, offers a wide range of functions, i.e. AI summary, recording, number switching, analytics of calls and accounts and more. **What do you dislike about CloudTalk?** I can't say that I found something awful about CloudTalk. Sometimes the app has a bug, where after a call you have a screen and can't do anything. Then I need to go back and can call again. **What problems is CloudTalk solving and how is that benefiting you?** - Tracking calls and having understandable KPIs and analytics - calling to foreign countries - calling from various numbers, including international ### 7. Excellent CRM Integration That Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Silk S. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** Excellent integration with our CRM software **What do you dislike about CloudTalk?** The fact I didn’t move our company to it sooner! **What problems is CloudTalk solving and how is that benefiting you?** AI call intelligence really makes calls and call referencing easier ### 8. Easy Post-Call Tagging That Keeps Us Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Riccardo V. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** The fact that you can tag the calls after it is finished **What do you dislike about CloudTalk?** Nothing in particular, at first I was not liking the fact that you tagging the calls is mandatory. But later I got used to it and actually created custom ones. **What problems is CloudTalk solving and how is that benefiting you?** I needed to step up in efficiency when it comes to doing inbound upsell campaigns. The campaign feture where everything is integrated to my delasi npipedrive is very good. ### 9. Easy to Use, Impeccable Performance, and Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about CloudTalk?** Easy to use interface. Has performed impeccably so far. The pricing is very reasonable for what is offered. The support has been stellar whenever needed. Easily integragtes with alomost all my other tools. **What do you dislike about CloudTalk?** I reallly can't think of anything so far. **What problems is CloudTalk solving and how is that benefiting you?** It helps me communicate with prospects in other countries at a very reasonable cost compared to other platforms I have tried. ### 10. Call Recordings and Anywhere Calling Make It a Winner **Rating:** 4.0/5.0 stars **Reviewed by:** Jiří K. | Head of Presales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** Call recordings, and calling from anywhere **What do you dislike about CloudTalk?** analytics, theyre super confusing and much harder to filter then needed **What problems is CloudTalk solving and how is that benefiting you?** employees who work abroad can still call clients ### 11. Easy-to-Use App and Web Settings, But Limited Number Availability in CZ **Rating:** 3.0/5.0 stars **Reviewed by:** Martin B. | Sales Rep., Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Easy usable phone app, and CloudTalk web settings **What do you dislike about CloudTalk?** Did not provide the numbers that starts 6 or 7 (in CZ) **What problems is CloudTalk solving and how is that benefiting you?** Easier calling to the customers ### 12. Love the Live Call Stats Visibility **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about CloudTalk?** The ability to see live call stats - e.g. can see how many calls we have ongoing at that moment in time, and which of our operators is busy etc. **What do you dislike about CloudTalk?** Not enough granularity in reporting - e.g. I would like nice visualisations showing missed calls/answered calls etc over time. These should be highly customisable. **What problems is CloudTalk solving and how is that benefiting you?** The ability to monitor call volumes and our team live. ### 13. Helpful for Contacting People Worldwide, Smooth Experience So Far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** It’s been very helpful for contacting people around the world, and I’ve been using it without any issues so far. **What do you dislike about CloudTalk?** At the moment, I don’t have any complaints. **What problems is CloudTalk solving and how is that benefiting you?** The problem it solves is the cost/benefit of being able to call other countries with a real number from the country you want to contact, without needing to but a line of that country ### 14. User-Friendly Interface and Global Numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Ketery S. | Student Customer Succes, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** The interface is really easy to use and being able to use different numbers from different countries really help the communication to flow better with customers around the world. The options to test my devices is also great so I can make sure my mic is working along with my headphones. **What do you dislike about CloudTalk?** Sometimes the call looks like it has been picked up, but it went to the mailvoice. Would be nice if the system could recognize that. **What problems is CloudTalk solving and how is that benefiting you?** Communication with customers for diverse locations. In our previous tool, making internacional calls was really hard and sometimes a weird number would show up for the customers. That never happened with Cloudtalk. I can call customers from Europe, America and other places daily with no pain. Is really awesome. ### 15. Easy to Use, Great Value, and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** It’s easy to use, the price is good, and the support team is really responsive whenever I need help. **What do you dislike about CloudTalk?** My initial contact at the company kind of disappeared, and the initial settings were incorrect, which caused some issues until everything was finally resolved. **What problems is CloudTalk solving and how is that benefiting you?** It lets us collaborate with our commercial team across different countries and redirect calls at no extra cost. ### 16. Easy Campaign Creation with an Automatic Dialer and Helpful Sales Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2026 **What do you like best about CloudTalk?** Good support from the sales team. Automatic Dialer, recorded calls. Easy to create campaigns and see the results. **What do you dislike about CloudTalk?** Some things are harder than they should (like worksflows, exporting data and others). Sometimes the support chatbot gets stuck and don't solve the problem, sending you to the same useless link. **What problems is CloudTalk solving and how is that benefiting you?** Telemarketing, outreaching to very small businesses. ### 17. Automatic Dialer Makes Calling Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Kauê J. | "Account Executive Sênior | Fechamento de Grandes Negócios | Vendas B2B | Tickets Altos", Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about CloudTalk?** I like to make calls using the automatic dialer. **What do you dislike about CloudTalk?** Sometimes there's a delay in calls, and it's not possible to work with teams in different time zones. **What problems is CloudTalk solving and how is that benefiting you?** I would be able to call my contact at the same local time, and if there were no delay depending on the number, I would have better calls. ### 18. Intuitive, Simple, and Great for Fast Outbound Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | VP Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about CloudTalk?** It intuitive, simple to use and allows you to make fast outbound calls **What do you dislike about CloudTalk?** There isnt anything major that I dislike but it would be nice to get more mobiles for more territories **What problems is CloudTalk solving and how is that benefiting you?** Having a good interface whereby there is one source of outbound for the entire team ### 19. Handy iPhone App, Convenient Routing, and a Smooth Admin Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** iPhone app is handy, the routing is handy, the ability to skip queues if no agent available option. The admin interface is convenient. **What do you dislike about CloudTalk?** No option to mark agents as unavailable, SMS seems to only be able to send to existing contacts only. Better logs to show exactly miss calls and which agent may have let it ring out. Basically more features for admins **What problems is CloudTalk solving and how is that benefiting you?** The ability to skip queues if no agent is available. Some agents may take leave and we did not want a queue to ring to no one, so the ability to skip if they are offline has helped us. ### 20. Useful, but limited in views and editing permissions **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel T. | Sales supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about CloudTalk?** Allows high-quality calls in more than 160 countries: more international reach without complications Automation of repetitive tasks, allowing the team to focus on high-value conversations Integration with CRM and BI, which facilitates data for making decisions based on real information **What do you dislike about CloudTalk?** Limited in views or editing permissions **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is a tool that provides real value: it improves team productivity, reduces downtime, and generates metrics that allow you to optimize margin and effectiveness. With a focus on profitability, productivity, and data, CloudTalk fits because it provides precisely these three: operational improvement (fewer errors, less time wasted), metrics to optimize margin and performance, and global support to grow without infrastructure being a bottleneck. ### 21. Easy to Use—One-Click Internal Calls Make Team Communication Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Igor J. | Sales support consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** It is easy to use, the ability to make internal calls by one click is so much useful in a company to discuss some things **What do you dislike about CloudTalk?** The analytics are not that good as other parts of cloudtalk **What problems is CloudTalk solving and how is that benefiting you?** We are working in a callcentre and it is nice that when someone is on a call with a client, it is dialles to other customer service workers ### 22. CloudTalk’s Best-in-Class Calling Interface and Easiest-to-Use UI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** For Cloud Talk, the best feature is the user interface and the calling interface. In my opinion, it’s the best on the market and the easiest to use. **What do you dislike about CloudTalk?** The only thing I dislike is that sometimes the application has to be reloaded or restarted. **What problems is CloudTalk solving and how is that benefiting you?** Cloudtalk provides an auto-dialing service with the fewest call drops I’ve seen. ### 23. Intuitive Experience with High-Quality Features **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe D. | SDR, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about CloudTalk?** I really like how intuitive it is, and the quality of the features is great. **What do you dislike about CloudTalk?** It would be nice if you could see more information when receiving incoming calls, without having to add the contact first. **What problems is CloudTalk solving and how is that benefiting you?** It solves a major problem with connectivity across different markets. ### 24. Reliable Cloudtalk Integration with Easy Call Playback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** There is never any problems with the service being down, its integrated into our crm system and you can listen to your calls afterwards if you forgot to write notes about what was said. **What do you dislike about CloudTalk?** Nothing that I can think of. I feel very happy with Cloudtalk. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is solving our challenges with managing customer calls efficiently across teams and locations. It gives us a centralized system for call handling, recording, analytics, and integrations, which improves response times, transparency, and overall customer service quality. As a result, our team works more efficiently and we have better insight into performance and communication. ### 25. Easy to Use and Very Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Curd K. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about CloudTalk?** Easy to use, it is very reliable helpful features **What do you dislike about CloudTalk?** nothing so far, everthing is great, no connection problems what is very important **What problems is CloudTalk solving and how is that benefiting you?** Quickly call people, conduct many high-quality conversations without connection problems, and transfer data to the CRM. ### 26. Overall best VoIP provider with strong AI features **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian B. | Diplomand, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about CloudTalk?** Overall best VoIP provider, good AI features **What do you dislike about CloudTalk?** Translations are missing, UI somewhat disorganized **What problems is CloudTalk solving and how is that benefiting you?** Transcription and Summary ### 27. Intuitive Self-Management, But Call Quality and App Issues Can Frustrate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about CloudTalk?** I enjoy how user orientated it is, being able to manage everything myself and it is very intuitive. **What do you dislike about CloudTalk?** The call quality and app issues have been a source of frustration. **What problems is CloudTalk solving and how is that benefiting you?** A reliable system for managing our phone systems ourselves without relying on another company to do updates we need ASAP. ### 28. Exceptional Support and Effortless CRM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Tainaa Cristina R. | Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about CloudTalk?** We have lots of support from the platform, and we're able to refine the settings and tags as we need it. Also, the system communicates very well with CRM platforms and has an intuitive user interface, which makes it very easy to use even for those who never had contact to this kind of platfom. **What do you dislike about CloudTalk?** Sometimes it disconnects from the internet and it doesnt give any notifications on it. **What problems is CloudTalk solving and how is that benefiting you?** We've been using Cloudtalk to connect to our customers and so far we haven't feeling any kind of trouble with it. For us, it solves a problem of connectivity with customers, facilitates sales and customer support. ### 29. Strong AI features and good overview **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian B. | Gründer und Geschäftsführer von #mitdenkt, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** AI functions, good overview. Support also reachable. **What do you dislike about CloudTalk?** Translations are missing, somewhat confusing in parts **What problems is CloudTalk solving and how is that benefiting you?** Telephony with Transcription ### 30. Streamlined Communication and Effortless Integration for Global Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Luna R. | Advanced senior SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about CloudTalk?** CloudTalk has an intuitive interface that makes managing calls and customer interactions very straightforward. I especially appreciate how easily it integrates with CRM tools like HubSpot and Salesforce, which helps streamline workflows and improve customer communication. The call quality is reliable, and the analytics dashboard provides valuable insights into team performance. **What do you dislike about CloudTalk?** The most helpful aspect is how CloudTalk centralizes all communication in one place. The ability to record calls, track metrics, and automate call routing saves a lot of time and ensures that no customer inquiry is missed. The international calling options and virtual numbers are also big advantages for global teams. Overall, it’s a great tool for scaling customer support and sales operations efficiently. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps solve the challenges of managing customer calls efficiently across remote and distributed teams. Before using it, tracking call performance and maintaining consistent communication was difficult. With CloudTalk, all calls, recordings, and analytics are centralized, making it much easier to monitor agent activity and improve response times. The automated call routing and CRM integrations eliminate manual work and reduce errors, which saves time and helps deliver a better customer experience. Overall, it has improved team productivity, accountability, and the quality of our customer interactions. ### 31. CloudTalk is a user friendly and easy online phone system to use **Rating:** 3.5/5.0 stars **Reviewed by:** Carol Anne B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about CloudTalk?** I have found it has become more unstable and it keeps logging me and my team out **What do you dislike about CloudTalk?** It needs to send a notification or alert so we know if we have been logged out **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk enables the company that I work for to be contacted no matter where you are based. It has given our company the means to be contactable to all our customers and we can do this remotely. **Official Response from Loraine of Customer Support:** > It's great to hear about your positive experience with CloudTalk and the benefits it brings to your company, Carol Anne. The fact that it records all incoming and outgoing calls and integrates seamlessly with HubSpot for missed call notifications and voicemails is indeed a valuable feature, ensuring that no important communication is overlooked. The user-friendliness of CloudTalk and the absence of a need for extensive training make it a convenient solution for daily use. It's particularly commendable that it serves as your main telephone system, emphasizing its reliability and effectiveness in your daily operations. The main problems CloudTalk is solving for your company, such as enabling remote contact and ensuring accessibility to customers regardless of their location, highlight the platform's role in fostering seamless communication. This, in turn, contributes to improved customer service and operational efficiency. On the downside, it seems the automatic logouts can be a bit inconvenient, leading to missed calls when users are unaware they are no longer online. While this is a drawback, we need to address such issues to enhance your overall user experience. We sent you an email to inquire about this issue. We're looking forward to your response so we can resolve this. Your insights provide a comprehensive view of CloudTalk's strengths and areas for improvement, contributing valuable feedback to both the provider and potential users. ### 32. Seamless HubSpot Integration and Easy Direct Dialing **Rating:** 4.5/5.0 stars **Reviewed by:** Cedric H. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** The integration in Hubspot and the direct dial with the clients. **What do you dislike about CloudTalk?** On Hubspot if you have a phone call task, it immediately calls the contact once you start that task in Hubspot. It is alright, just at the start it would have been nice to get a warning ^^ **What problems is CloudTalk solving and how is that benefiting you?** No need for a business phone. Direct dial of clients. ### 33. User-Friendly and Flexible Platform, but Customer Support Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Tim S. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about CloudTalk?** The platform's user-friendliness and the option to bill on a monthly pro-rata basis are impressive. I really like their campaign management. Unbeatable pricing. **What do you dislike about CloudTalk?** Customer support isn't very reactive and problem resolution is slow. Contacts imports is very clunky as well. **What problems is CloudTalk solving and how is that benefiting you?** It allows us to call thousands of prospects daily and reduce manual labor for our employees. ### 34. Fast Lead Communication and Great Call Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Fast communication with leads and good call quality. **What do you dislike about CloudTalk?** Nothing so far, everything is fine. Performance is very good. **What problems is CloudTalk solving and how is that benefiting you?** It offers seamless integrations (with CRMs like HubSpot, Salesforce, or custom webhooks). Its Conversation Intelligence automatically transcribes calls, tags key topics, and pushes AI-generated summaries directly to your system, eliminating manual after-call work. ### 35. Great Call Quality and Awesome Support for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Sunny S. | Sr Manager- Inside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about CloudTalk?** The call quality is great, and the service support is awesome as well. Whenever I need help, I’m able to get support. **What do you dislike about CloudTalk?** Nothing as such, its a great tool for the business **What problems is CloudTalk solving and how is that benefiting you?** we needed the best in Class VoIP services and we came across CloudTalk, its been six months now and i would love to continue with CloudTalk ### 36. Effortless Communication and Seamless Integration with CloudTalk **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan H. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about CloudTalk?** I really appreciate how easy CloudTalk is to use and how reliable the platform has been for our team. The call quality is consistently excellent, and the interface is clean and intuitive, which makes daily communication effortless. I also love how smoothly it integrates with our CRM and other tools — it saves a lot of time and keeps everything organized. Their customer support is also top-notch, always quick to respond and genuinely helpful. **What do you dislike about CloudTalk?** Honestly, there’s not much to dislike — CloudTalk has been a great tool overall. If I had to mention one thing, it would be that occasional feature updates take a little time to get used to, but that’s only because the platform keeps improving so often. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has made our communication process much more efficient and reliable. It solves the problem of managing calls across different locations and teams by giving us a single, easy-to-use platform for inbound and outbound calls. The real-time analytics and call recordings have also improved our team’s performance and accountability. Having all calls automatically logged and synced with our CRM saves a lot of time and ensures we never miss important client details. Overall, CloudTalk has streamlined our operations, improved customer experience, and helped our team stay connected wherever we are. ### 37. Effortless Calling Across Time Zones with CloudTalk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about CloudTalk?** CloudTalk has been such a smooth ride for me. I’ve never had any issues with it, and I love how it automatically adapts to the country number I’m calling. It even shows me the local time on the other end, which is super cool and really helpful when working across different time zones! **What do you dislike about CloudTalk?** One thing I dislike is that when I’m using the automatic mode, it doesn’t show me which number I’m calling from. Also, there’s no warning when my connectivity drops, so I can’t tell if a lost call was caused on my end. It would be great to have those indicators for better clarity and control. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk has been instrumental in breaking down the communication barriers that come with remote work. Having the ability to speak directly with clients by phone adds a personal element to our interactions, which many clients truly value. This approach not only makes conversations flow more smoothly but also accelerates the process of building trust and enables me to provide better support. ### 38. User-Friendly Pipedrive Integration and Top-Notch Support, but Top-Up Credits Feel Overpriced **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about CloudTalk?** the integration with pipedrive is user friendly. The customer service is top notch, super responsive. **What do you dislike about CloudTalk?** The additional top up credit, not really explained very well as to what it is. This side of it is overpriced for sure **What problems is CloudTalk solving and how is that benefiting you?** Click to call, makes us way more efficient ### 39. Seamless Integrations and Support, But Mobile App Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about CloudTalk?** CloudTalk offers excellent integrations with other tools, which makes our workflow much smoother. The customer support team is always responsive and helpful, ensuring any issues are resolved quickly. The overall platform is intuitive and easy to use, making team communication and call management very efficient. **What do you dislike about CloudTalk?** The mobile app could be improved — not all features work as smoothly as on desktop, especially when it comes to managing call priority. Also, mobile phone number options are somewhat limited and could be more flexible for different regions and use cases. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us keep all our call activities organized in one place. The detailed call history and outbound tracking make it easy to monitor team performance and follow up with clients. The IVR feature ensures that calls are directed to the right people quickly, improving efficiency and customer satisfaction. Overall, it has made our communication more structured and transparent. ### 40. Effortless CRM Integration, Occasional Call Quality Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin C. | SDR / BDR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about CloudTalk?** I like how simple CloudTalk is to use. It connects well with our CRM, keeps all call data in one place, and saves a lot of time when prospecting or following up. **What do you dislike about CloudTalk?** Sometimes the call quality can fluctuate, especially when the internet connection isn’t perfect **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps centralize all my outbound and inbound calls, so I don’t have to juggle between different tools. It automatically logs calls and notes in the CRM, which saves a lot of admin time and keeps everything organized. The analytics and call recordings are also useful for reviewing conversations and improving pitch quality. Overall, it’s made prospecting smoother and more efficient. ### 41. Best App for Calling **Rating:** 5.0/5.0 stars **Reviewed by:** Kacper S. | call center worker, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about CloudTalk?** I am very happy to use cloudtalk. It is the best app to calling from computer. **What do you dislike about CloudTalk?** I like everythink and i am very happy to use cloudtalk. **What problems is CloudTalk solving and how is that benefiting you?** In my work we do not have smartphones to use and thanks to cloudtalk i can call all numbers from all around the world. ### 42. Easy to Use with a Clear, Intuitive UI/UX **Rating:** 4.0/5.0 stars **Reviewed by:** Clara J. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** Easy to use with a clear UI/UX interface. **What do you dislike about CloudTalk?** It takes a while to log the call in Salesforce, and the internet is also slow. Sometimes we can only hear an echo of our own voice, which is quite strange. **What problems is CloudTalk solving and how is that benefiting you?** Make calls easier and more effective. ### 43. Easy International Calling with Local Numbers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about CloudTalk?** That i have the possibility to call using different numbers from different countries without giving the costumer a feeling that its spam **What do you dislike about CloudTalk?** The AI notes don’t capture the message exactly the way it was said. **What problems is CloudTalk solving and how is that benefiting you?** The possibilty to call in different countries without any hassle ### 44. Smooth Pipedrive Integration Makes CloudTalk a Great Fit for Small Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel P. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** We’ve been using CloudTalk for a few months with a small team (2–3 users), and it’s been the best solution we found that integrates directly with Pipedrive. Calls are automatically logged into the CRM, and the overall setup is very straightforward. The user interface is clean, and onboarding new users was simple. It’s also great that it works well with Spanish numbers provided by Cloudtalk. For what it´s worth, we did a pretty thorough research to decide on Cloudtalk for our specific use case. **What do you dislike about CloudTalk?** One thing that could be improved is how call recordings are accessed from Pipedrive. Right now, the link takes you out of Pipedrive and into the CloudTalk platform. It would be a much smoother experience if recordings could be played directly inside Pipedrive without needing to switch tabs. I do understand that this might be due to limitations on Pipedrive´s end in regards to what they allow via their APIs. **What problems is CloudTalk solving and how is that benefiting you?** Before using CloudTalk, we had to manually log calls, which was inefficient and error-prone. Now, every call is automatically linked to the correct contact or deal in Pipedrive, saving us time and reducing admin work. This has improved our follow-up process and helped us stay more organized, especially when handling multiple clients at once. For a small team, the automation and visibility CloudTalk provides are essential. ### 45. Efficient Cloud-Based Call Solution for Sales Team **Rating:** 5.0/5.0 stars **Reviewed by:** Mitali V. | Senior Associate - Client Engagement | EU + ME + India, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about CloudTalk?** What I like best about CloudTalk is its user-friendly interface and reliable call quality. The seamless CRM integrations and detailed analytics make it easier to manage and track customer conversations. It’s also very convenient for remote and growing teams. **What do you dislike about CloudTalk?** What I dislike about CloudTalk is that sometimes the data syncing with CRMs can lag, and the call connection may drop occasionally. The pricing can also feel a bit high for smaller teams, and a few advanced features require extra setup time **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk is helping us centralize and manage customer calls more efficiently, reducing the need for multiple tools. With features like call routing, analytics, and CRM integration, our sales team saves time and has better visibility into customer interactions. This has improved productivity, tracking, and overall customer experience ### 46. Excellent Call Quality and Effortless Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel K. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about CloudTalk?** Excellent call quality, easy-to-generate reports **What do you dislike about CloudTalk?** nothing so far, perhaps more usage of ai **What problems is CloudTalk solving and how is that benefiting you?** Calling customers without any sound issues, that leads direct into Revenue generation ### 47. Love the integration with Front **Rating:** 5.0/5.0 stars **Reviewed by:** Leonidas L. | Brand Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about CloudTalk?** CloudTalk has remained the same for the years, offering the same excellent service. The phone call stability is great, and excellent integration with Front. **What do you dislike about CloudTalk?** CloudTalk is still missing search capabilities for the call history in the Front integration. **What problems is CloudTalk solving and how is that benefiting you?** I need to call from different numbers with cloudtalk I can easily switch between numbers the Front integration is a great + ### 48. Good Overall Experience, Just Needs a Few Improvements. **Rating:** 5.0/5.0 stars **Reviewed by:** Prasanta G. | Client Billing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about CloudTalk?** It has been 2 months since I've been using CloudTalk, and when it comes to comparing it with the last software that I used, CloudTalk is really a game changer for me. The call recording feature is especially helpful for me—it allows me to review conversations after the call to ensure I have addressed the customer’s needs properly and provided accurate assistance. **What do you dislike about CloudTalk?** One thing I find inconvenient is that when I’m in the dial pad and start typing a number, it doesn’t show any past call history related to that number; for that I have to go to the dashboard section every time to verify. So I have to manually double-check if I’ve contacted the person before, which slows things down a bit. It would be great if CloudTalk could suggest or show past interactions automatically. **What problems is CloudTalk solving and how is that benefiting you?** As I manage invoicing for our U.S. clients, communication was previously limited to email, which often caused delays. With CloudTalk, we can now quickly resolve issues over a call, greatly improving client service. I also appreciate how the dial pad automatically detects and fills in the correct country code—very helpful when reaching out to international clients. ### 49. Solid platform for small sales teams, with a few hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel A. | Sales Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** CloudTalk has a very clean and intuitive UI, which made onboarding quick for our sales team. One of the best parts is how easy it is to track calls and activity, which helps us stay organized and follow up faster. It’s straightforward and does the basics well, which is exactly what we need for daily outbound calls. **What do you dislike about CloudTalk?** There are a couple of small issues that get in the way. Since I use Windows, I had to adjust the aspect ratio to get the app to display properly. Also, there are times when it takes a bit too long to start a call, which can slow things down. Nothing major, but it does affect the overall experience from time to time. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us streamline outbound sales by centralizing all our calls in one platform with clear tracking. Before, it was harder to monitor activity and follow-ups across the team. Now, with call logs and analytics in one place, it’s easier to manage performance and ensure consistent outreach. It also makes it simple for new reps to get started without needing much training, which saves us time and keeps the team productive. ### 50. Very User friendly tool for customer support agents **Rating:** 5.0/5.0 stars **Reviewed by:** Mike . | Support & onboarding executive, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about CloudTalk?** As a Tech Support Executive at Yanolja Cloud Solution, I use CloudTalk daily to support our hotel clients. What I like most is its clean interface, ease of use, and reliability. Features like call monitoring and whisper mode are especially helpful for training new agents. It integrates smoothly into our workflow and provides clear insights into team performance—all while maintaining excellent call quality. **What do you dislike about CloudTalk?** The only downside or a limitation i feel about the cloudtalk is that it is not connected with our ticket manager - freshdesk so i can just dial a call to the hotel that has raised the ticket form the ticket itself **What problems is CloudTalk solving and how is that benefiting you?** I work as a Tech support executive from India but I work for Yanolja Cloud Solution for US Region that make Hotel PMS (Check-inn) & I provide them Tech Support to the client who is using our product, and cloud talk help me contact them directly from India with the US Based Phone number, that too without any latency & call issues. this benefits me by providing Fast & seamless on call supports to my client which directly help my company to build trust with their clients. ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+12%3A59%3A32+-0500&secure%5Bsession_id%5D=1fb2207d-2a59-424d-8172-e96ec33e4191&secure%5Btoken%5D=bc3aba548f4236fa1cc88e17dbfa60b55c6c71b28c7e55fb0c614bb5a12e70d3&format=llm_user) ## CloudTalk Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [Attention](https://www.g2.com/products/attention/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews) - [Clarify CRM](https://www.g2.com/products/clarify-crm/reviews) - [Copper](https://www.g2.com/products/copper/reviews) - [Dataddo](https://www.g2.com/products/dataddo/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [FIVE CRM](https://www.g2.com/products/five-crm/reviews) - [FLG](https://www.g2.com/products/flg-flg/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Freshdesk and Freshservice](https://www.g2.com/products/freshdesk-and-freshservice/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [HubSpot Academy](https://www.g2.com/products/hubspot-academy/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) - [Kommo](https://www.g2.com/products/kommo/reviews) - [Krisp](https://www.g2.com/products/krisp/reviews) - [Leexi](https://www.g2.com/products/leexi/reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [Make](https://www.g2.com/products/outfit-make/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - [Modjo](https://www.g2.com/products/modjo/reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) - [monday work management](https://www.g2.com/products/monday-com/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) - [noCRM.io](https://www.g2.com/products/nocrm-io/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pabbly](https://www.g2.com/products/pabbly/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Pipedrive Dealbot](https://www.g2.com/products/pipedrive-dealbot/reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) - [Piper AI Plataform](https://www.g2.com/products/piper-ai-plataform/reviews) - [Plecto](https://www.g2.com/products/plecto/reviews) - [Revenue Hub](https://www.g2.com/products/revenue-hub/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shoptet](https://www.g2.com/products/shoptet/reviews) - [Workable](https://www.g2.com/products/workable/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) ## CloudTalk Features **Dialing Options** - Preview Dialing - Progressive Dialing **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,438 reviews)