LeadSquared Sales CRM Reviews & Product Details

It's simple and easy to use. It helps to keep the track of leads and sales. The interface is straightforward and simple and easy to work. I can find what I need quickly, and it really helps me stay organized and on top of my work. Also, it saves me time and makes my daily tasks way easier. Review collected by and hosted on G2.com.

Sor far it's working pretty good. If I had to say something, some more feature can be added however may be it may create some confuession and probably why it’s not too complicated. Overall, I like it and it helps me stay organized, so I’m happy with it! Review collected by and hosted on G2.com.

What I like most about LeadSquared Sales CRM is how it brings lead capture, lead assignment, and follow-ups into one platform. As a digital marketer, it helped me track leads generated from campaigns without relying on multiple spreadsheets. The automation for lead routing and activity tracking made it easier for the sales team to respond quickly, while the reporting dashboard provided useful insights into campaign performance and lead conversions. Review collected by and hosted on G2.com.

One drawback is that the interface can feel overwhelming for new users because of the number of features and configuration options. Some reports require additional customization to get the exact insights needed, and occasional loading delays can occur when working with large amounts of lead data. A more intuitive UI and simpler report creation would improve the overall experience. Review collected by and hosted on G2.com.

The dashboard is clean and easy to navigate. Setting up and executing bulk text and email campaigns is simple and efficient. The integration with our internal database has been smooth, allowing both systems to communicate with each other and update statuses accordingly. Our support team has also been exceptional and is always willing to dive into the issues we encounter and help resolve them. Review collected by and hosted on G2.com.

One area that could be improved is making some features easier to understand and set up, especially for new users. The interface is generally good, but a few sections could be more intuitive. We also notice occasional slowdowns when working with large amounts of data or bulk activities. More customization options and simple workflows and advanced features would make the overall experience even better. Review collected by and hosted on G2.com.

I really like how LeadSquared Sales CRM brings more structure and consistency to managing prospective student inquiries, making our admissions team more organized and responsive. The improved data visibility is a major plus, allowing us to see all lead information, communication history, and application progress in one place, which makes monitoring the admissions journey a breeze. The automation capabilities are a huge benefit, reducing manual effort and letting us focus on engaging with students. I appreciate the built-in texting and calling functionality, which improves our outreach efficiency. The platform's intuitive and flexible nature gives us greater confidence in managing our admissions pipeline. It's also great to have weekly calls and ongoing communication from their team, which makes the setup process smooth with a 9.5 experience rating. I'm also impressed by how they integrate with tools like Zoom and FloStack for personalization. Overall, it's a platform I rate a 10 for its cost, service, features, and innovation. Review collected by and hosted on G2.com.

I feel it's important for the school to partner with LeadSquared to draft the CRM blueprint early in the planning process. This step helps to ensure there is alignment in the deployment of the CRM customized to the school's needs. Review collected by and hosted on G2.com.

I continue to appreciate the flexibility of LeadSquared Sales CRM, especially the ability to create custom conditions for daily follow-up activities and agent-level tracking. Being able to define specific criteria and store relevant data helps organize sales workflows and monitor team activities more effectively. This adaptability makes it useful for managing changing business requirements. Review collected by and hosted on G2.com.

The initial setup and configuration could be more intuitive, particularly for users who are new to the platform. Some features require time to understand before they can be used efficiently. A simpler interface, clearer setup guidance, and easier customization would improve the onboarding experience. Review collected by and hosted on G2.com.

The product is capable of doing heavy workflows Review collected by and hosted on G2.com.

We paid them ₹1.5 lakhs. Roughly ₹50-60k as implementation fee and the rest for a 6-month license. What we got back was a masterclass in how NOT to run a B2B business.

The software feels like it was built a decade ago and forgotten. A task that should take one click takes ten. The UI is bloated, the UX is ancient, and every basic action feels like dragging a brick uphill. Want to make a small change to your own flow? You don't get to. You raise an email request. Every. Single. Time.

Their onboarding team set up our flow, gave us "training," and then disappeared into a ticketing system. The training was unusable. The setup was incomplete. The product was unworkable for our team.

So we did the fair thing. We asked for a refund of only the unused license period and proactively offered to forfeit the entire implementation fee because their team had put in hours. We weren't trying to squeeze them.

We were trying to part ways cleanly.

Their response? A flat no.

They knew our setup was incomplete. They knew we would never use the product. They knew we were offering them the implementation fee for free. And they still chose to pocket six months of license money for software we will never log into.

That is not a pricing decision. That is a character decision.

In B2B, your word is your product. CRM especially once you commit, switching is brutal. You are not just buying software, you are buying a partner. LeadSquared showed us exactly what kind of partner they are the moment money was on the table and good faith was tested.

Choose a CRM you can trust. LeadSquared is categorically not that.

I will never recommend them. I will actively warn every founder I meet. Review collected by and hosted on G2.com.

What I like best about LeadSquared Sales CRM is its strong lead management and automation features. It helps sales teams track leads from capture to conversion, automate follow-ups, and prioritize high-quality leads, which improves productivity and conversion rates. The platform also provides real-time insights, integrations, and mobile access, making it easier for sales teams to manage their pipeline and close deals efficiently. Review collected by and hosted on G2.com.

One thing I dislike about LeadSquared Sales CRM is that the platform can sometimes be slow or laggy, especially when handling large workflows or opening multiple tabs. This can slightly affect productivity during busy sales operations. Some users also feel that certain advanced features and reporting options could be improved, and the interface could be more intuitive in some areas. Review collected by and hosted on G2.com.

I appreciate that LeadSquared Sales CRM allows me to see all my records in a single view, which is also editable. This feature stands out as one of the best aspects. I also like that it integrates with all the leading tools like Apollo and Mailchimp, making data sync seamlessly possible. The intuitive UI helps me understand and analyze customer data better, aiding in decisions like revenue forecasting. The initial setup was pretty easy thanks to their useful support documentation and responsive customer support, which I really love. Review collected by and hosted on G2.com.

I think updating the records is a bit tough as the UI is not very user-friendly for updating the records. So anything that needs to be updated has a difficult approach, and you cannot see in real-time that your cursor is on the updating line. Review collected by and hosted on G2.com.

I like that LeadSquared Sales CRM is easy to use and offers good navigation, which streamlines my processes and helps me be more efficient, ultimately increasing revenue. I also appreciate the excellent service support. The quick support from the Customer Success Manager is valuable, as it helps to address issues quickly. The initial setup was easy, and the support during this process was good. Review collected by and hosted on G2.com.

Query support through the support ticket engine can be tiresome. It takes a lot of time to explain the issue in detail with screenshots and step-by-step instructions, and sometimes it takes a long time to get resolved. Review collected by and hosted on G2.com.

I really like LeadSquared Sales CRM for its simplicity combined with complex analytics. It provides real-time data that helps me understand what's going on in sales and track employee activity. I appreciate the option to customize stages of the leads, which makes it a great choice for CRM. The initial setup was also very easy. Review collected by and hosted on G2.com.

There were some glitches while working on the mobile app, and sometimes it takes time to upload data in the CRM. When uploading a record through the mobile app, sometimes it would double update the same record or sometimes miss out on the record, so you need to check double every time while working through the mobile phone. Review collected by and hosted on G2.com.