Salesforce Mobile Studio Reviews & Product Details

Salesforce Mobile Studio Overview

What is Salesforce Mobile Studio?

Salesforce Mobile Studio helps you to reach customers on any device by personalizing your mobile messaging with SMS marketing, push notifications, and group messages.

Salesforce Mobile Studio Details
Product Description

Salesforce Mobile Studio helps you to reach customers on any device by personalizing your mobile messaging with SMS marketing, push notifications, and group messages.


Seller Details
Seller
Salesforce
Ownership
NYSE:CRM
Company Website
Phone
+1 (800) 667-6389
Year Founded
1999
HQ Location
San Francisco, CA
Total Revenue (USD mm)
$17,098
Twitter
@salesforce
534,999 Twitter followers
LinkedIn® Page
www.linkedin.com
48,114 employees on LinkedIn®
Description

Salesforce is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

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Salesforce Mobile Studio Reviews

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Allow to send SMS communication (mobile messages) to contacts: marketing or transactional. Ad hoc campaigns or triggered automatic communication. 2-way SMS (inbound communication) solution also available. Review collected by and hosted on G2.com.

What do you dislike?

Data in reports appears with some delay. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Outbound marketing and transactional SMS communication

- Inbound SMS solution

- Opt out by inbound SMS solution

- Integration with Marketing Cloud Journey Builder Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that it allows you to send mobile messages to contacts for marketing Review collected by and hosted on G2.com.

What do you dislike?

Expensive monthly cost, some of the data is delayed Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

You can track and send text messages with SMS, increase the use of your application with push messaging, use geolocation (interactions based on GPS location), follow up when Customers open your app, how long they interact with it and the details of its location. Review collected by and hosted on G2.com.

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Marketing Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

As expected the sms is a great feature for both sales and marketing to use that is seamlessly documented in sales force.com Review collected by and hosted on G2.com.

What do you dislike?

People’s impression seems to be hit or miss with SMS. So the investment may turn out not to be worth it, due to the particular industry you’re in in relation to the price of your plan. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy And instant communication to customers from sales and marketing Review collected by and hosted on G2.com.

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Asesor de ventas
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It has a nice and easy to control interface, you can increase your sales with its intelligent engine, it has a great variety of statistics represented in graphs to be able to make a better evaluation and analaysis of the possible cases. It has integration with different tools available for salesforce where I can control different points of my relationship with the client. Review collected by and hosted on G2.com.

What do you dislike?

the tool is quite complete, however apart from the tutorials available on the salesforce page I think it takes a lot more induction in the tool for people who are starting from scratch as it is a fairly robust tool that has and manages many options and integrations of external. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a service that can be acquired very cheaply, which is perfect for small businesses, starting with this type of CRM can also access the application in a mobile way, without having to do a local implementation on a computer, you can also access from any device, which makes it quite feasible to use if for example you work on the street rather than from an office visiting customers, allows you to have your office in a mobile way. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have been able to save time of work thanks to the automation tools that it has and the integrations to other services, besides being able to establish better market analysis, starting from the point of reference of the graphics that the tool throws at me, I have been able to increase the sales and the satisfaction of my clients thanks to the fact that I have been able to run campaigns effectively. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Salesforce Mobile Studios allows the sending of push messages and sms without the need for connectors with third parties, all from the same solution. Generate custom reports with traffic information from the apps. It allows you to easily edit the multimedia content for a push communication. It has a section where you can manage the shipments that you want to send during the campaign. You can add mobile shipments to the workflow. Review collected by and hosted on G2.com.

What do you dislike?

Each integration in Salesforce Mobile Studio is different and requires development. Queries must be sent to the SMS provider. There are certain characters in SMS that are not taken into account by GSM encryption. There is a limitation of SMS characters depending on the format. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Salesforce Mobile Studio is the most advanced platform to run mobile campaigns because of its ease of integration, the personalization of reports and the ease of editing content. Despite this, it requires a development to implement mobile solutions that are more specific, requiring a specific integration. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to Salesforce Mobile Studio in the project in which we implemented the tools, we were able to enrich the content of the transactional messages using information from the database. We also managed to send push notifications (iOS and Android). On the other hand, we could show analytical data of the shipments (follow-up of clicks of notification of insertion or registers of users), which allows the storage and the creation of templates and allows the integration with the instant messaging application. Salesforce Mobile Studio is a tool that adapts considerably to the demands of each project. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

- It allows the sending of push messages and sms without the need for connectors with third parties, all from the same solution.

- The app is fairly user-friendly.

- Generate custom reports with app traffic information

- It allows you to easily edit the multimedia content for a push communication.

- It has a section where you can manage the shipments that you want to send during the campaign.

- You can add mobile shipments to the workflow. Review collected by and hosted on G2.com.

What do you dislike?

- Customizing the creatives on the platform is bad. Design tasks may be more limited, since it has less scope in this field than other solutions.

- It is in general not so intuitive.

- You must have knowledge of AMPScript to use mobile attachments

- The integration of mobile data with email is not good. It is complicated to track a user who performs actions from both channels

- Expensive monthly cost

- No immediately available pricing information

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a good alternative if you have the suite of marketing cloud or salesforce CRM Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Module that manages everything related to SMS and MMS: You can track and send text messages with SMS, increase the use of your application with push messaging, use geolocation (interactions based on GPS location), follow up when Customers open your app, how long they interact with it and the details of its location. You can create and automate custom solutions with the mobile APIs and use SMS and MMS templates and Drag and Drop to personalize your messages. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Salesforce Mobile Studio integrates with several service providers to send SMS: NetSize, Generic SMPP, Sybase365, CLX Communications, Tele2, O2, and Extended generic SMPP. Send transactional messages It allows to enrich the content of transactional messages using information from the database. Allows the sending of push notifications (iOS and Android). Displays analytics data for shipments: push notification click tracking or user records. In addition, it allows the storage and creation of templates. Review collected by and hosted on G2.com.

What do you dislike?

Salesforce Mobile Studio has some disadvantages compared to some of its competitors. For example, the Salesforce tool requires a different integration integration for each development. On the other hand, queries should be sent to the SMS provider. In addition, there are certain characters in SMS that are not taken into account by GSM encryption and there is a limitation of SMS characters depending on their format. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Salesforce Mobile Studio is the most advanced platform to run mobile campaigns because of its ease of integration, the personalization of reports and the ease of editing content. However, it requires a development to implement some mobile solutions for very specific projects since each one is different and may require a specific integration. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Salesfroce Mobile Studio has enabled, thanks to its capabilities, the possibility of reducing the integration section with other systems to a very small level. It also offers a connector to offer third-party service to send SMS. In addition, the PUSH notification system offered is very varied and works perfectly. Review collected by and hosted on G2.com.

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CI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

As everything in Marketing Cloud, it usuarlly works well with high volumes of recipients (in the order of millions). Template personalization is awkward but, if you know how to do it, you can do very powerfull stuff with it. Key words (what your recipient can respond) management is not bad. Review collected by and hosted on G2.com.

What do you dislike?

Personalization is a pain in the ass. The only way to do something more advanced than using subscriber tags requires to introduce AMPScript code, which does not fit well at all in the text box. In the end you find workarounds for this, but it should be better from the beginning.

Integration from thiis part with the rest of the platform is awful, really bad. It's unpeakable the things you have to do to match susbcriber and tracking data from email and mobile. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Double checking your requirements and other solutions' prices Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Massive one-time and repeatitive notifications for both commercial and transactional messages. It always delivers the message, no matter the size of your recipient list. Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Salesforce mobile actually has a wonderfully laid out mobile structure and does nearly all the same elements as the desktop version. Review collected by and hosted on G2.com.

What do you dislike?

It's still a mobile studio, so it has several limitations and layout to the desktop version. But the best features are included in the mobile app itself. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend really diving in and learning all the nitty gritty of the app. The sales calls can be quite irritating but they are helpful in the long run. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Salesforce mobile helps me use marketing tools on the go easily. It also helps me when I'm not connected to wifi and need to use 3G or LTE to connect to the internet. It gives me a portable platform to make my connections and do my work efficiently. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

It's options to track all the activity at a central account and link all the sub opportunities and placements to keep a record of the marketing and sales activities in one go Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the problem arises - we can't change the already logged placement on the account. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Efficiency, better records, and everything at a central stage Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy to use, super helpful, we use it on a corporate level and so far it has been very beneficial to our business Review collected by and hosted on G2.com.

What do you dislike?

We don’t really use it that much to find problems with it, we are a light user and so far we don’t have any problems Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better structure and team communication Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love having the opportunity to send personalized SMS messages. It helped me grow a lot during my internship Review collected by and hosted on G2.com.

What do you dislike?

sometimes at the beginning, it was very difficult to get a hang off and understanding how to use it efficiently , directions were not clear. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Really would recommend doing elearning tutorials to understand better the review Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reaching our audience during a campaign Review collected by and hosted on G2.com.

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Business Development Executive
Human Resources
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The app is fairly user-friendly, I like that I can easily check in on client account activity and view performance dashboards when I can't access my computer Review collected by and hosted on G2.com.

What do you dislike?

Functionality is limited as it only offers so much information, but it shows the essential info I usually need

I have found it to be a bit glitchy at times, certain pages struggle to load sometimes and links to new pages sometimes revert back to the home screen or occasionally cause the app to crash Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Handy being able to track activity and company performance when I'm out of the office Review collected by and hosted on G2.com.

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UN
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the idea of having the ability to see all of the features necessary for my job. Review collected by and hosted on G2.com.

What do you dislike?

The app is ALWAYS down. It takes forever to load or it doesn't load at all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you implement unlimited assistance because your employees will struggle constantly with service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

When I am on the go it is easier to make notes and log calls. Review collected by and hosted on G2.com.

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AM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use and saves me time. I also can look up leads easily on the go. Review collected by and hosted on G2.com.

What do you dislike?

Wont remember PW. Other Apps don't require you to sign in every time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

remember log in from device like other apps. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Quick to log calls , sales visits, and check leads/ Review collected by and hosted on G2.com.

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CA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

This is mobile CRM that can accessed on the go for employees. There is chat and message option which makes communicating very easy. Review collected by and hosted on G2.com.

What do you dislike?

Having to use the cloud model can be something that makes you dislike but its very small Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Increase efficiency of your staff and lead management Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Love being able to send our customers text messages based on their behaviors and preferences. Review collected by and hosted on G2.com.

What do you dislike?

None. We really like this product, haven't had current issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Love being able to send messages to clients directly to their text and relate it back to the Salesforce platform. Review collected by and hosted on G2.com.

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US
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Powerful software with various functions Review collected by and hosted on G2.com.

What do you dislike?

There should be better training tutorial for new users Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It would be great if there will be more user training tutorials Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Supporting various sales activities, such as keeping track of new leads and client information Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

Being able to do virtually anything I need to while being mobile! Review collected by and hosted on G2.com.

What do you dislike?

There are some functions that are not available that I find frustrating Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The capability of being able to be anywhere and use it Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

it´s great for sms marketing and reaching my market Review collected by and hosted on G2.com.

What do you dislike?

complexity to understand de solution at first Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

i´m solving my needs tu reach a lot of people via sms Review collected by and hosted on G2.com.

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