Salesforce Mobile Studio Reviews & Product Details


What is Salesforce Mobile Studio?

Salesforce Mobile Studio helps you to reach customers on any device by personalizing your mobile messaging with SMS marketing, push notifications, and group messages.

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Salesforce Mobile Studio Profile Details

Salesforce Mobile Studio Profile Details

Vendor
Salesforce
Description
The enterprise cloud computing company that is leading the shift to the Social Enterprise. We help employees collaborate and connect with customers.
Company Website
Year Founded
1999
Total Revenue (USD mm)
10,480
HQ Location
San Francisco, CA
Phone
+1 (800) 667-6389
Ownership
NYSE: CRM
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
36,445
Twitter
@salesforce
Twitter Followers
460,771
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Salesforce Mobile Studio Reviews

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1-17 of 17 total Salesforce Mobile Studio reviews

Salesforce Mobile Studio Reviews

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1-17 of 17 total Salesforce Mobile Studio reviews
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Asesor de ventas
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Improve your sells with the mobile salesforce"

What do you like best?

It has a nice and easy to control interface, you can increase your sales with its intelligent engine, it has a great variety of statistics represented in graphs to be able to make a better evaluation and analaysis of the possible cases. It has integration with different tools available for salesforce where I can control different points of my relationship with the client.

What do you dislike?

the tool is quite complete, however apart from the tutorials available on the salesforce page I think it takes a lot more induction in the tool for people who are starting from scratch as it is a fairly robust tool that has and manages many options and integrations of external.

Recommendations to others considering the product:

It is a service that can be acquired very cheaply, which is perfect for small businesses, starting with this type of CRM can also access the application in a mobile way, without having to do a local implementation on a computer, you can also access from any device, which makes it quite feasible to use if for example you work on the street rather than from an office visiting customers, allows you to have your office in a mobile way.

What problems are you solving with the product? What benefits have you realized?

I have been able to save time of work thanks to the automation tools that it has and the integrations to other services, besides being able to establish better market analysis, starting from the point of reference of the graphics that the tool throws at me, I have been able to increase the sales and the satisfaction of my clients thanks to the fact that I have been able to run campaigns effectively.

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Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Salesforce Mobile Studio: connect with your customers through the smartphone"

What do you like best?

Salesforce Mobile Studios allows the sending of push messages and sms without the need for connectors with third parties, all from the same solution. Generate custom reports with traffic information from the apps. It allows you to easily edit the multimedia content for a push communication. It has a section where you can manage the shipments that you want to send during the campaign. You can add mobile shipments to the workflow.

What do you dislike?

Each integration in Salesforce Mobile Studio is different and requires development. Queries must be sent to the SMS provider. There are certain characters in SMS that are not taken into account by GSM encryption. There is a limitation of SMS characters depending on the format.

Recommendations to others considering the product:

Salesforce Mobile Studio is the most advanced platform to run mobile campaigns because of its ease of integration, the personalization of reports and the ease of editing content. Despite this, it requires a development to implement mobile solutions that are more specific, requiring a specific integration.

What problems are you solving with the product? What benefits have you realized?

Thanks to Salesforce Mobile Studio in the project in which we implemented the tools, we were able to enrich the content of the transactional messages using information from the database. We also managed to send push notifications (iOS and Android). On the other hand, we could show analytical data of the shipments (follow-up of clicks of notification of insertion or registers of users), which allows the storage and the creation of templates and allows the integration with the instant messaging application. Salesforce Mobile Studio is a tool that adapts considerably to the demands of each project.

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Enterprise
(10,001+ employees)
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"SALESFORCE MARKETING CLOUD - Mobile Studio"

What do you like best?

- It allows the sending of push messages and sms without the need for connectors with third parties, all from the same solution.

- The app is fairly user-friendly.

- Generate custom reports with app traffic information

- It allows you to easily edit the multimedia content for a push communication.

- It has a section where you can manage the shipments that you want to send during the campaign.

- You can add mobile shipments to the workflow.

What do you dislike?

- Customizing the creatives on the platform is bad. Design tasks may be more limited, since it has less scope in this field than other solutions.

- It is in general not so intuitive.

- You must have knowledge of AMPScript to use mobile attachments

- The integration of mobile data with email is not good. It is complicated to track a user who performs actions from both channels

- Expensive monthly cost

- No immediately available pricing information

Recommendations to others considering the product:

It is a good alternative if you have the suite of marketing cloud or salesforce CRM

What problems are you solving with the product? What benefits have you realized?

Module that manages everything related to SMS and MMS: You can track and send text messages with SMS, increase the use of your application with push messaging, use geolocation (interactions based on GPS location), follow up when Customers open your app, how long they interact with it and the details of its location. You can create and automate custom solutions with the mobile APIs and use SMS and MMS templates and Drag and Drop to personalize your messages.

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Enterprise
(10,001+ employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Smartphone as a good channel for contact with the customer"

What do you like best?

Salesforce Mobile Studio integrates with several service providers to send SMS: NetSize, Generic SMPP, Sybase365, CLX Communications, Tele2, O2, and Extended generic SMPP. Send transactional messages It allows to enrich the content of transactional messages using information from the database. Allows the sending of push notifications (iOS and Android). Displays analytics data for shipments: push notification click tracking or user records. In addition, it allows the storage and creation of templates.

What do you dislike?

Salesforce Mobile Studio has some disadvantages compared to some of its competitors. For example, the Salesforce tool requires a different integration integration for each development. On the other hand, queries should be sent to the SMS provider. In addition, there are certain characters in SMS that are not taken into account by GSM encryption and there is a limitation of SMS characters depending on their format.

Recommendations to others considering the product:

Salesforce Mobile Studio is the most advanced platform to run mobile campaigns because of its ease of integration, the personalization of reports and the ease of editing content. However, it requires a development to implement some mobile solutions for very specific projects since each one is different and may require a specific integration.

What problems are you solving with the product? What benefits have you realized?

Salesfroce Mobile Studio has enabled, thanks to its capabilities, the possibility of reducing the integration section with other systems to a very small level. It also offers a connector to offer third-party service to send SMS. In addition, the PUSH notification system offered is very varied and works perfectly.

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C
Mid-Market
(201-500 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Has potential, but it is badly integrated"

What do you like best?

As everything in Marketing Cloud, it usuarlly works well with high volumes of recipients (in the order of millions). Template personalization is awkward but, if you know how to do it, you can do very powerfull stuff with it. Key words (what your recipient can respond) management is not bad.

What do you dislike?

Personalization is a pain in the ass. The only way to do something more advanced than using subscriber tags requires to introduce AMPScript code, which does not fit well at all in the text box. In the end you find workarounds for this, but it should be better from the beginning.

Integration from thiis part with the rest of the platform is awful, really bad. It's unpeakable the things you have to do to match susbcriber and tracking data from email and mobile.

Recommendations to others considering the product:

Double checking your requirements and other solutions' prices

What problems are you solving with the product? What benefits have you realized?

Massive one-time and repeatitive notifications for both commercial and transactional messages. It always delivers the message, no matter the size of your recipient list.

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Business Development Executive
Human Resources
Mid-Market
(201-500 employees)
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"Handy App On-the-Go"

What do you like best?

The app is fairly user-friendly, I like that I can easily check in on client account activity and view performance dashboards when I can't access my computer

What do you dislike?

Functionality is limited as it only offers so much information, but it shows the essential info I usually need

I have found it to be a bit glitchy at times, certain pages struggle to load sometimes and links to new pages sometimes revert back to the home screen or occasionally cause the app to crash

What problems are you solving with the product? What benefits have you realized?

Handy being able to track activity and company performance when I'm out of the office

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U
Small-Business
(11-50 employees)
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"Very innovative with tons of features"

What do you like best?

Salesforce mobile actually has a wonderfully laid out mobile structure and does nearly all the same elements as the desktop version.

What do you dislike?

It's still a mobile studio, so it has several limitations and layout to the desktop version. But the best features are included in the mobile app itself.

Recommendations to others considering the product:

I would recommend really diving in and learning all the nitty gritty of the app. The sales calls can be quite irritating but they are helpful in the long run.

What problems are you solving with the product? What benefits have you realized?

Salesforce mobile helps me use marketing tools on the go easily. It also helps me when I'm not connected to wifi and need to use 3G or LTE to connect to the internet. It gives me a portable platform to make my connections and do my work efficiently.

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"Sales Force Mobile"

What do you like best?

I love having the opportunity to send personalized SMS messages. It helped me grow a lot during my internship

What do you dislike?

sometimes at the beginning, it was very difficult to get a hang off and understanding how to use it efficiently , directions were not clear.

Recommendations to others considering the product:

Really would recommend doing elearning tutorials to understand better the review

What problems are you solving with the product? What benefits have you realized?

Reaching our audience during a campaign

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Mid-Market
(201-500 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Salesforce - one of the most efficient tracking tool"

What do you like best?

It's options to track all the activity at a central account and link all the sub opportunities and placements to keep a record of the marketing and sales activities in one go

What do you dislike?

Sometimes the problem arises - we can't change the already logged placement on the account.

What problems are you solving with the product? What benefits have you realized?

Efficiency, better records, and everything at a central stage

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UI
Mid-Market
(201-500 employees)
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"Awesome experience "

What do you like best?

Easy to use, super helpful, we use it on a corporate level and so far it has been very beneficial to our business

What do you dislike?

We don’t really use it that much to find problems with it, we are a light user and so far we don’t have any problems

What problems are you solving with the product? What benefits have you realized?

Better structure and team communication

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Mid-Market
(51-200 employees)
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"I continue to be amazed by the capabilities this software has"

What do you like best?

Being able to do virtually anything I need to while being mobile!

What do you dislike?

There are some functions that are not available that I find frustrating

What problems are you solving with the product? What benefits have you realized?

The capability of being able to be anywhere and use it

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UN
Enterprise
(10,001+ employees)
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"Great concept but, constantly down"

What do you like best?

I love the idea of having the ability to see all of the features necessary for my job.

What do you dislike?

The app is ALWAYS down. It takes forever to load or it doesn't load at all.

Recommendations to others considering the product:

Make sure you implement unlimited assistance because your employees will struggle constantly with service.

What problems are you solving with the product? What benefits have you realized?

When I am on the go it is easier to make notes and log calls.

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AM
Enterprise
(1001-5000 employees)
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"Great for on the GO sales people"

What do you like best?

Easy to use and saves me time. I also can look up leads easily on the go.

What do you dislike?

Wont remember PW. Other Apps don't require you to sign in every time.

Recommendations to others considering the product:

remember log in from device like other apps.

What problems are you solving with the product? What benefits have you realized?

Quick to log calls , sales visits, and check leads/

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C
Mid-Market
(201-500 employees)
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"would highly recommend "

What do you like best?

This is mobile CRM that can accessed on the go for employees. There is chat and message option which makes communicating very easy.

What do you dislike?

Having to use the cloud model can be something that makes you dislike but its very small

What problems are you solving with the product? What benefits have you realized?

Increase efficiency of your staff and lead management

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UM
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"Easy messages!"

What do you like best?

Love being able to send our customers text messages based on their behaviors and preferences.

What do you dislike?

None. We really like this product, haven't had current issues.

What problems are you solving with the product? What benefits have you realized?

Love being able to send messages to clients directly to their text and relate it back to the Salesforce platform.

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US
Enterprise
(10,001+ employees)
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"Functional and user friendly"

What do you like best?

Powerful software with various functions

What do you dislike?

There should be better training tutorial for new users

Recommendations to others considering the product:

It would be great if there will be more user training tutorials

What problems are you solving with the product? What benefits have you realized?

Supporting various sales activities, such as keeping track of new leads and client information

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UI
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"Great App"

What do you like best?

it´s great for sms marketing and reaching my market

What do you dislike?

complexity to understand de solution at first

What problems are you solving with the product? What benefits have you realized?

i´m solving my needs tu reach a lot of people via sms

Salesforce Mobile Studio User Ratings

7.6
Ease of Use
Average: 8.4*
7.8
Quality of Support
Average: 8.7*
7.1
Ease of Setup
Average: 9.1*
* Other Customer Service Category
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