# Best EHR Software for Small Business

  *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)*

   Products classified in the overall EHR category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business EHR to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business EHR category.

In addition to qualifying for inclusion in the EHR Software category, to qualify for inclusion in the Small Business EHR Software category, a product must have at least 10 reviews left by a reviewer from a small business.





## Category Overview

**Total Products under this Category:** 558


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,100+ Authentic Reviews
- 558+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best EHR Software At A Glance

- **Best for Small Businesses:** [Carepatron](https://www.g2.com/products/carepatron/reviews)
- **Best for Mid-Market:** [ModMed](https://www.g2.com/products/modmed/reviews)
- **Best for Enterprise:** [Epic](https://www.g2.com/products/epic/reviews)
- **Highest User Satisfaction:** [ModMed](https://www.g2.com/products/modmed/reviews)
- **Best Free Software:** [Carepatron](https://www.g2.com/products/carepatron/reviews)

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Carepatron](https://www.g2.com/products/carepatron/reviews)
  Carepatron is a comprehensive practice management software solution designed to assist healthcare teams in effectively managing their operations and enhancing patient care. This platform caters to a wide range of healthcare professionals, including solo practitioners and larger teams, by providing an integrated suite of tools that streamline various aspects of practice management. Targeted at healthcare providers who seek to optimize their workflows, Carepatron offers functionalities such as online booking, electronic health records, task management, note-taking, secure messaging, video consultations, and artificial intelligence features. This all-in-one solution is particularly beneficial for practitioners looking to reduce administrative burdens and focus more on patient care. By centralizing these essential functions, Carepatron allows healthcare teams to operate more efficiently, regardless of their size or specialization. One of the standout features of Carepatron is its user-friendly interface, which allows for easy customization. Healthcare providers can tailor the software to meet their specific needs with just a few clicks, ensuring that the system aligns with their practice's unique workflows. This flexibility is crucial for practices that may have varying requirements based on their patient demographics or service offerings. Additionally, the platform's design promotes seamless communication among team members, enhancing collaboration and improving overall service delivery. Carepatron also prioritizes patient engagement by facilitating online booking and secure messaging, which can lead to increased patient satisfaction and retention. The inclusion of video consultation capabilities further expands access to care, allowing practitioners to reach patients who may have difficulty attending in-person appointments. By integrating these features, Carepatron not only enhances operational efficiency but also contributes to better health outcomes for patients. In summary, Carepatron stands out in the practice management software category by combining a robust set of features with an emphasis on ease of use and customization. Its ability to serve a diverse range of healthcare providers while promoting efficient practice management and improved patient care makes it a valuable tool for any healthcare team looking to enhance their operational effectiveness.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 485

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 8.4/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 8.6/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 9.9/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Carepatron](https://www.g2.com/sellers/carepatron)
- **Company Website:** https://www.carepatron.com
- **Year Founded:** 2018
- **HQ Location:** 408 W 14th Street New York, NY 10014
- **Twitter:** @CarepatronHQ (295 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/carepatron (45 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Therapist, Owner
  - **Top Industries:** Mental Health Care, Health, Wellness and Fitness
  - **Company Size:** 90% Small-Business, 4% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (139 reviews)
- Affordable (68 reviews)
- Helpful (58 reviews)
- Templates (53 reviews)
- User Interface (53 reviews)

**Cons:**

- Limited Features (48 reviews)
- Missing Features (42 reviews)
- Limited Customization (27 reviews)
- Billing Issues (26 reviews)
- Limited Templates (25 reviews)

  ### 2. [ModMed](https://www.g2.com/products/modmed/reviews)
  At ModMed® (Modernizing Medicine), we empower our customers with an integrated, AI-powered suite of software and services designed to support the clinical, operational, and financial aspects of their practice. Our on-staff physicians collaborate closely with our software engineers to develop intelligent, specialty-specific solutions for allergy, dermatology, gastroenterology, OBGYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, and urology practices—as well as ambulatory surgery centers for ophthalmology and gastroenterology. This physician-led approach allows us to embed deep medical domain expertise into our technology, helping address the specific challenges practices face across a wide range of specialties. Our flagship product EMA®, a cloud-based electronic health records system, adapts to each doctor’s style of practice, remembering preferences and automatically suggesting exam notes and suggested billing codes. When used on a tablet, EMA offers special touch and swipe gestures to rapidly build patient profiles, diagnoses, treatment programs and billing. EMA integrates seamlessly with our full range of products and services—including Practice Management, Revenue Cycle Management, Telehealth, Inventory Management, and patient engagement tools such as online payments and scheduling. Together, these solutions form an intelligent, all-in-one system that helps eliminate departmental silos, enhances team collaboration, and improves visibility across the entire practice. The Result With our AI-powered, cloud-based platform and mobile touch-screen capabilities, ModMed’s intuitive end-to-end system helps physicians save time on administrative tasks and focus more on what matters most—delivering better patient outcomes.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 329

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 8.9/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.2/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 7.2/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [ModMed](https://www.g2.com/sellers/modmed)
- **Company Website:** https://www.modmed.com/
- **Year Founded:** 2010
- **HQ Location:** Boca Raton, Florida
- **Twitter:** @modmed (4,174 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1133049/ (2,168 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Practice Manager, Practice Administrator
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 45% Small-Business, 27% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (195 reviews)
- Efficiency (129 reviews)
- Workflow Efficiency (71 reviews)
- Product Satisfaction (61 reviews)
- Setup Ease (58 reviews)

**Cons:**

- Missing Features (36 reviews)
- Poor Customer Support (30 reviews)
- Limited Features (28 reviews)
- Poor System Functionality (27 reviews)
- Difficult Setup (24 reviews)

  ### 3. [athenaOne](https://www.g2.com/products/athenaone/reviews)
  athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. Our suite of integrated, network-enabled services works to deliver measurable financial and clinical results for providers. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.


  **Average Rating:** 3.4/5.0
  **Total Reviews:** 110

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 8.0/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 7.9/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [athenahealth](https://www.g2.com/sellers/athenahealth)
- **Year Founded:** 1997
- **HQ Location:** Watertown, MA
- **Twitter:** @athenahealth (24,434 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/athenahealth (8,728 employees on LinkedIn®)
- **Ownership:** NASDAQ: ATHN

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 44% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Features (6 reviews)
- Ease of Use (5 reviews)
- Integrations (4 reviews)
- Helpful (3 reviews)
- Templates (3 reviews)

**Cons:**

- Inadequate Reporting (3 reviews)
- Learning Curve (3 reviews)
- Poor Customer Support (3 reviews)
- Billing Issues (2 reviews)
- Inefficient Reporting (2 reviews)

  ### 4. [Practice Better](https://www.g2.com/products/practice-better/reviews)
  Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 296

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 8.7/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 8.8/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Green Patch Inc](https://www.g2.com/sellers/green-patch-inc)
- **Company Website:** https://practicebetter.io/
- **Year Founded:** 2014
- **HQ Location:** Toronto, ON, CA
- **Twitter:** @thatcleanlife (4,789 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/16034130 (84 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Registered Dietitian
  - **Top Industries:** Health, Wellness and Fitness, Alternative Medicine
  - **Company Size:** 96% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (74 reviews)
- Features (57 reviews)
- Efficiency (42 reviews)
- Easy Integrations (34 reviews)
- Integrations (31 reviews)

**Cons:**

- Missing Features (37 reviews)
- Limited Features (26 reviews)
- Not User-Friendly (17 reviews)
- Integration Issues (16 reviews)
- Expensive (13 reviews)

  ### 5. [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews)
  eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been a trusted partner in the healthcare industry since 1999, with over 180,000 physicians and more than one million medical professionals using their solutions. eCW EMR is a comprehensive, secure, scalable, intelligent cloud solution that allows providers to access their data from anywhere at any time. It features cutting-edge technology that help you develop processes and strategies to improve office efficiencies. These “AI assistants” include PRISMA, a health information search engine that brings together patient records from a variety of healthcare systems; Scribe, an automated documentation tool that saves time and enhances accuracy; and Eva, a virtual assistant that gives providers access to patient histories, health records, and scheduling at the point of care. These features streamline workflows and automate administrative tasks so providers can focus more on patient care. eCW RCM and billing services allow healthcare providers to streamline billing processes and improve their bottom line. Whether providers manage their billing in-house or outsource it to eCW, they can be assured of high-quality services and achieve up to a 98% or higher first-pass acceptance rate. The in-office billing solutions provide increased control over the billing process, improved accuracy and efficiency, and reduced costs associated with outsourcing. Providers can also automate their billing solutions using bots, which can help reduce administrative burdens and improve accuracy. For providers who prefer to outsource their billing, eCW services provide experienced billing professionals who use the latest technology and best practices to ensure timely and accurate billing while providing comprehensive reporting and analytics to help providers manage their revenue cycle. eCW offers patient engagement tools that benefit front office staff and healthcare providers. For front office staff, online check-in and online appointment booking tools can significantly reduce administrative burdens and improve patient satisfaction. For healthcare providers, tools such as Patient Portal, Messenger, healow Pay, and telehealth can improve care coordination, enhance the patient experience, and provide virtual care options. With the rise of Value-Based Care, the healthcare industry has shifted its focus from quantity to quality of care. Providers are now incentivized to deliver high-quality care that produces positive patient outcomes rather than focusing on more services. This shift has also created new challenges, particularly in care coordination, coding, and population health management. eCW bridges these gaps by offering tools including HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring, enabling providers to better manage patient populations, and improve care coordination. These tools help providers deliver high-quality care that meets the needs of both patients, providers, and payers, positioning them for success in the Value-Based Care landscape. eCW offers a comprehensive suite of healthcare IT solutions that help providers deliver high-quality care while improving practice efficiency and revenue cycle management.


  **Average Rating:** 3.7/5.0
  **Total Reviews:** 154

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 7.6/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 8.0/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [eClinicalWorks](https://www.g2.com/sellers/eclinicalworks)
- **Year Founded:** 1999
- **HQ Location:** Westborough, MA
- **Twitter:** @eClinicalWorks (21,038 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/21867/ (5,375 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Medical Assistant
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 52% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- User Interface (2 reviews)
- Accessibility (1 reviews)
- Appointment Scheduling (1 reviews)
- Booking Ease (1 reviews)

**Cons:**

- Slow Loading (2 reviews)
- Slow Performance (2 reviews)
- System Instability (2 reviews)
- Technical Issues (2 reviews)
- Login Issues (1 reviews)

  ### 6. [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews)
  Pabau is the all-in-one practice management platform built to help healthcare clinics and med spas run smarter, grow faster, and deliver outstanding client care. Trusted by over 3500 practices worldwide, Pabau acts as your mission control – combining powerful revenue-driving tools with smart automations that save time and reduce admin. From integrated payments and card-on-file charging to EMRs, charting, calendars, online bookings, inventory tracking, and before-and-after photo storage – everything you need is in one place. Automate pre-care and after-care emails, send appointment reminders via SMS or email, manage your reputation, and run multi-location operations effortlessly. With Pabau, you’ll spend less time on admin and more time doing what you do best – while your marketing runs in the background.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 281

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 9.4/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.4/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Pabau](https://www.g2.com/sellers/pabau)
- **Year Founded:** 2012
- **HQ Location:** London, England
- **Twitter:** @PabauCRM (662 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/pabau-ltd/ (185 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director, Doctor
  - **Top Industries:** Medical Practice, Health, Wellness and Fitness
  - **Company Size:** 99% Small-Business, 1% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (72 reviews)
- Ease of Use (60 reviews)
- Helpful (57 reviews)
- Staff Support (43 reviews)
- Features (41 reviews)

**Cons:**

- Technical Issues (17 reviews)
- Complex Setup (15 reviews)
- Difficult Learning (14 reviews)
- Limited Features (12 reviews)
- Difficult Setup (11 reviews)

  ### 7. [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews)
  NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. Managed cloud hosting keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers.


  **Average Rating:** 3.7/5.0
  **Total Reviews:** 159

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 7.7/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 7.8/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [NextGen Healthcare](https://www.g2.com/sellers/nextgen-healthcare)
- **Company Website:** https://www.nextgen.com
- **Year Founded:** 1974
- **HQ Location:** Remote
- **Twitter:** @NextGen (21,234 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/12738/ (3,232 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 56% Mid-Market, 38% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- Helpful (3 reviews)
- Customizability (2 reviews)
- Customization (2 reviews)
- Customization Options (2 reviews)

**Cons:**

- Difficult Navigation (3 reviews)
- Navigation Difficulty (2 reviews)
- Poor Usability (2 reviews)
- Access Issues (1 reviews)
- Client Management (1 reviews)

  ### 8. [EHRYourWay](https://www.g2.com/products/ehryourway/reviews)
  EHRYourWay is an end-to-end, ONC-certified electronic health record (EHR) solution specifically designed for the unique needs of behavioral health organizations. This comprehensive platform caters to outpatient and inpatient mental health clinics, addiction treatment centers, psychiatric hospitals, and Certified Community Behavioral Health Clinics (CCBHCs). By integrating all necessary functionalities—from patient intake and admissions to scheduling, clinical documentation, billing, and reporting—EHRYourWay eliminates the need for multiple vendors and disjointed systems, providing a seamless experience for users. Targeted primarily at healthcare providers in the behavioral health sector, EHRYourWay addresses the complexities of clinical workflows, compliance, and billing associated with mental health care. The platform is particularly beneficial for organizations that require a high degree of customization in their documentation and operational processes. Unlike rigid EHR systems that impose predefined workflows, EHRYourWay allows organizations to configure the platform according to their specific needs, ensuring that forms, workflows, and rules align with existing practices. This flexibility is essential for maintaining efficiency and minimizing disruption in clinical settings. One of the standout features of EHRYourWay is its robust clinical documentation capabilities. The platform enables users to create fully customized electronic replicas of their existing paper forms, allowing clinical staff to document care in a familiar format. It supports a wide range of behavioral health documentation, including psychiatric evaluations, therapy progress notes, and treatment plans. Additionally, built-in validated assessments, such as the PHQ-9 and GAD-7, automate scoring, while the integrated treatment planning module ensures continuity across patient records, linking assessments, diagnoses, and treatment goals in a comprehensive, audit-ready manner. In terms of billing and revenue cycle management, EHRYourWay streamlines the entire process from eligibility verification to claims submission. Its advanced fee schedule rules engine automates the determination of CPT codes and charge amounts, reducing manual entry and minimizing errors. The platform accommodates complex billing requirements, supporting various payers, including Medicaid, Medicare, and commercial insurers. Furthermore, EHRYourWay is equipped with compliance features, such as SOC 2 and ONC certifications, ensuring that organizations remain audit-ready while adhering to regulatory standards. EHRYourWay also excels in practice management, offering integrated solutions for scheduling, telehealth, patient portals, and intake management without the need for third-party add-ons. With a dedicated team of over 150 developers focused exclusively on behavioral health, EHRYourWay provides specialized support seven days a week, ensuring that users receive assistance tailored to their operational needs. This commitment to understanding the intricacies of behavioral health operations sets EHRYourWay apart as a comprehensive solution for organizations striving to enhance their clinical and administrative workflows.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 332

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 9.5/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.6/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [EHR Your Way](https://www.g2.com/sellers/ehr-your-way)
- **Company Website:** https://ehryourway.com/
- **Year Founded:** 2008
- **HQ Location:** San Diego, California
- **Twitter:** @ehryourway (168 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ehr-your-way/ (32 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Therapist, Office Manager
  - **Top Industries:** Mental Health Care, Hospital & Health Care
  - **Company Size:** 55% Small-Business, 43% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (68 reviews)
- Customer Support (29 reviews)
- Efficiency (27 reviews)
- Document Management (22 reviews)
- Navigation Ease (21 reviews)

**Cons:**

- Technical Issues (12 reviews)
- Limited Customization (11 reviews)
- Poor Navigation (9 reviews)
- Not User-Friendly (8 reviews)
- Learning Curve (7 reviews)

  ### 9. [ClinicMind](https://www.g2.com/products/clinicmind-clinicmind/reviews)
  Payers have a playbook. Deny first. Delay second. Downcode third. Then audit, consolidate, and repeat — collecting float on every dollar your practice earned but hasn't been paid. They win when your practice runs on disconnected software. A billing platform that doesn't talk to your EHR. A patient portal nobody uses. Credentialing in a spreadsheet. Scheduling in one system, documentation in another. Every gap in your workflow is a gap in your defense — and payers know exactly where to find it. That's the Frankenstack. And it's costing independent practices $40,000–$90,000 a year in denied claims, unbilled encounters, and revenue that was earned but never collected. ClinicMind was built to close those gaps — not with another point solution, but with one unified platform that connects every part of your practice into a single system payers can't exploit. No clinician should suffer burnout or be cheated out of their hard-earned reimbursements by systems that were never designed to work together. We unify EHR, revenue cycle management, billing, patient engagement, scheduling, credentialing, and payments. One platform. One support team. One growth engine. The results speak for themselves. ClinicMind is the #1-rated chiropractic EHR on G2, earned 35 G2 badges in 2025, and was named the top-ranked chiropractic EHR and practice management solution by Black Book Research. Practices that switch to ClinicMind report faster documentation, fewer denials, more predictable revenue, and time back in their day. We're here to give independent practice owners their independence back. Thousands of practices across chiropractic, mental health, and multidisciplinary care already have. Integrated software: EHR (with mobile app) · Billing platform · Practice management · Patient portal · Credentialing · AIScribe (AI-assisted documentation) Integrated services: Managed billing · Credentialing · Coding · Prior authorization · PatientHub (patient engagement & reactivation)


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 215

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 8.4/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 8.7/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 8.0/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [ClinicMind](https://www.g2.com/sellers/clinicmind)
- **Company Website:** https://clinicmind.com/
- **Year Founded:** 2000
- **HQ Location:** Belleair Bluffs, US
- **Twitter:** @WeAreClinicMind (125 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/clinicmind/ (357 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Office Manager, Chiropractor
  - **Top Industries:** Health, Wellness and Fitness, Medical Practice
  - **Company Size:** 93% Small-Business, 4% Mid-Market


#### Pros & Cons

**Pros:**

- Helpful (48 reviews)
- Customer Support (43 reviews)
- Ease of Use (40 reviews)
- Training (25 reviews)
- Training Resources (25 reviews)

**Cons:**

- Billing Issues (11 reviews)
- Learning Curve (9 reviews)
- Poor Navigation (9 reviews)
- Complex Navigation (6 reviews)
- Learning Difficulty (6 reviews)

  ### 10. [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews)
  Looking to harness the full power of the Tebra platform? Our practice success platform includes a certified electronic health record solution built to empower today’s providers with robust clinical charting, streamlined documentation, telehealth, & more. Already have an EHR? That works too. Tebra integrates seamlessly with third-party products, meaning any practice can leverage our solutions. Tebra is the leading practice automation solution for independent practices.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 247

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 8.2/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 8.2/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Tebra](https://www.g2.com/sellers/tebra)
- **Company Website:** https://www.tebra.com/
- **HQ Location:** Corona del Mar, US
- **Twitter:** @TebraOfficial (11,005 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tebra/ (1,054 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Office Manager
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 86% Small-Business, 11% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (8 reviews)
- Features (4 reviews)
- Customer Support (3 reviews)
- Efficiency (3 reviews)
- User Interface (3 reviews)

**Cons:**

- Inadequate Reporting (4 reviews)
- Inefficiency (4 reviews)
- Limited Features (4 reviews)
- Billing Issues (3 reviews)
- Inefficient Reporting (3 reviews)

  ### 11. [SPRY](https://www.g2.com/products/spry-spry/reviews)
  SPRY: The Fastest-Growing AI-Powered EMR & Billing Platform for Rehab Therapy SPRY isn’t just an EMR—it’s your practice partner. Built specifically for physical therapy clinics, SPRY helps reduce admin costs, increase patient visits, and maximize reimbursements. Its AI-powered, fully integrated platform is designed to enhance efficiency, minimize administrative burdens, improve patient care, and support future-proofing your practice. Why SPRY? Whether you're a clinic owner, physical therapist, clinic manager, billing specialist, or front desk staff, SPRY provides an end-to-end solution that simplifies everything from patient scheduling to automated billing. Our customizable workflows, intuitive interface, and real-time automation empower clinics to operate with confidence and efficiency. Most PT platforms claim to be end-to-end but lack seamless module integration, leaving clinics to deal with inefficiencies and workarounds. With the vision to eliminate these gaps, SPRY provides a truly all-in-one solution that streamlines workflows and ensures everything works effortlessly together. Key Features ✔ AI-Powered Documentation – AI Scribe enables real-time note-taking and seamlessly converts notes into structured SOAP templates. ✔ Automated Billing & Claim Management – Pre-authorization, eligibility verification, claim scrubbing, & Medicare compliance ✔ Real-Time Business Intelligence (BI) Dashboard – Data-driven insights for revenue and performance tracking, with the ability to ask queries in simple language ✔ Seamless Patient Engagement – Online scheduling, digital onboarding, Kiosk check-in & HIPAA-compliant patient portal ✔ Operational Efficiency – AI Fax, automated alerts & co-sign functionality for compliance Powering the Future of Physical Therapy SPRY is backed by industry experts, innovative technology, and deep clinical insights, making it the go-to platform for rehab therapy clinics looking to grow, optimize operations, and improve patient outcomes.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 74

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 9.1/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.2/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 6.0/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [SPRY](https://www.g2.com/sellers/spry)
- **Year Founded:** 2021
- **HQ Location:** Wilmington, US
- **LinkedIn® Page:** https://www.linkedin.com/company/sprypt/ (221 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Physical Therapist, Owner
  - **Top Industries:** Health, Wellness and Fitness, Medical Practice
  - **Company Size:** 82% Small-Business, 18% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (47 reviews)
- Customer Support (28 reviews)
- Efficiency (28 reviews)
- Helpful (25 reviews)
- Customizability (20 reviews)

**Cons:**

- Technical Issues (12 reviews)
- Slow Performance (9 reviews)
- Software Bugs (8 reviews)
- Data Management Issues (7 reviews)
- Limited Features (7 reviews)

  ### 12. [SimplePractice](https://www.g2.com/products/simplepractice/reviews)
  SimplePractice is a top-rated EHR software and all-in-one practice management solution for health and wellness providers. More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care. While using this practice management software, practitioners are able to access everything they need from seamless appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice also enhances the client experience with an easy-to-use client portal as well as a clinician directory that lets them find and request an appointment directly with the right therapist. Recognized by Built In as one of the Best Midsize Companies to Work For in Los Angeles in 2022, SimplePractice is proud to pave the future of healthtech. Sign up for a free, 30-day trial today to try it out for yourself.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 125

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 8.4/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.0/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [SimplePractice](https://www.g2.com/sellers/simplepractice)
- **Year Founded:** 2012
- **HQ Location:** Santa Monica, California
- **Twitter:** @simplepractice (2,438 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2686631/ (619 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Therapist, Owner
  - **Top Industries:** Mental Health Care, Health, Wellness and Fitness
  - **Company Size:** 97% Small-Business, 2% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (6 reviews)
- Automation (3 reviews)
- Document Management (3 reviews)
- Easy Access (3 reviews)
- Features (3 reviews)

**Cons:**

- Limited Features (4 reviews)
- Limited Functionality (3 reviews)
- Expensive (2 reviews)
- Extra Charges (2 reviews)
- Inadequate Reporting (2 reviews)

  ### 13. [Epic](https://www.g2.com/products/epic/reviews)
  Founded in a basement in 1979, Epic develops software to help people get well, help people stay well, and help future generations be healthier.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 893

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 8.9/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.0/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Epic Systems](https://www.g2.com/sellers/epic-systems-750cb0d2-609a-45fe-a972-9ac8cf80bc1a)
- **Year Founded:** 1979
- **HQ Location:** Verona, WI
- **LinkedIn® Page:** https://www.linkedin.com/company/163658/ (16,995 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Registered Nurse, RN
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 77% Enterprise, 16% Mid-Market


#### Pros & Cons

**Pros:**

- Data Security (3 reviews)
- Ease of Use (3 reviews)
- Patient Care (3 reviews)
- Easy Access (2 reviews)
- Communication (1 reviews)

**Cons:**

- Interface Issues (2 reviews)
- Learning Curve (2 reviews)
- Not User-Friendly (2 reviews)
- Slow Performance (2 reviews)
- Confusing Features (1 reviews)

  ### 14. [WebPT](https://www.g2.com/products/webpt/reviews)
  WebPT empowers rehab therapists to better engage patients, improve care, and achieve scalable growth with solutions to help manage every aspect of their practice. As the industry’s most innovative, comprehensive, and secure Practice Experience Management (PXM) platform, WebPT unifies marketing, front office, clinical, billing, and administrative tools on one platform with one trusted partner. Regardless of practice size or specialty, WebPT can help: - Grow your patient roster and scale your business - Automate patient registration, referral management, benefits verification, and patient communication - Keep your staff happy with more intuitive and compliant documentation - Improve patient engagement and clinical outcomes - Get you paid more, faster - Optimize performance and give you the confidence to make data-backed decisions Above all, WebPT puts Members first. Our team of rehab therapy experts has supported over 20,000 clinics with a personalized implementation process and targeted training tailored to each clinic’s unique needs. Once onboarded, Members have access to free, unlimited support—available via live chat, email, and phone—to ensure their continued success. Serving over 150,000 rehab therapy professionals with 99% uptime reliability, WebPT is the #1 trusted partner in the industry. Learn how one platform can help you achieve greatness in practice at webpt.com.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 159

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 9.7/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.2/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [WebPT](https://www.g2.com/sellers/webpt)
- **Year Founded:** 2008
- **HQ Location:** Phoenix, AZ
- **Twitter:** @WebPT (15,720 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1248743/ (896 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Physical Therapist, Office Manager
  - **Top Industries:** Medical Practice, Health, Wellness and Fitness
  - **Company Size:** 81% Small-Business, 17% Mid-Market


#### Pros & Cons

**Pros:**

- Documentation (1 reviews)
- Document Management (1 reviews)
- Efficiency (1 reviews)
- Helpful (1 reviews)
- Patient Care (1 reviews)

**Cons:**

- Expensive (1 reviews)
- Integration Issues (1 reviews)
- Not User-Friendly (1 reviews)

  ### 15. [Nextech EHR](https://www.g2.com/products/nextech-ehr/reviews)
  Nextech is redefining what’s possible in specialty healthcare. As an award-winning technology partner for specialty practices and med spas, we deliver intelligent, connected solutions that streamline workflows, strengthen financial performance, and elevate patient experience. With more than 25 years dedicated to specialty practices, Nextech blends deep understanding with thoughtful innovation that reduces friction, simplifies complexity, and makes technology feel more intuitive for the people who use it. Our connected platform helps practices operate with confidence, create meaningful patient experiences, and stay ahead in a rapidly evolving healthcare environment. Our mission is to make specialty care more intelligent, more efficient, and easier for the people who deliver it, so providers can focus on patients, and practices can thrive.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 41

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 9.2/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.4/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Nextech](https://www.g2.com/sellers/nextech-2e0f1614-c674-4fee-898d-9813dbe6f98a)
- **Company Website:** https://www.nextech.com
- **Year Founded:** 1997
- **HQ Location:** Tampa, US
- **Twitter:** @NextechEMRPM (717 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/216409/ (557 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 68% Small-Business, 29% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Documentation (1 reviews)
- Document Management (1 reviews)
- Efficiency (1 reviews)
- Learning (1 reviews)

**Cons:**

- System Instability (1 reviews)
- Update Issues (1 reviews)

  ### 16. [Fusion by Ensora Health](https://www.g2.com/products/fusion-by-ensora-health/reviews)
  Fusion by Ensora Health is a leading all‑in‑one EHR built specifically for occupational, physical, and speech therapists. Designed around the unique needs of pediatric practices, Fusion brings your entire workflow together in one place. From scheduling and patient charts to billing, documentation, and payments, it streamlines day‑to‑day operations so you can spend less time on administrative work and more time supporting stronger client outcomes. Fusion is built for pediatric therapy practices of any size - from solo providers to multi‑location clinics - and can be customized to match the specific needs of your practice, whether private or clinic‑based.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 34

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 8.2/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.6/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 0/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Ensora Health (formerly Therapy Brands)](https://www.g2.com/sellers/ensora-health-formerly-therapy-brands)
- **Company Website:** https://ensorahealth.com/
- **Year Founded:** 2020
- **HQ Location:** Birmingham, US
- **LinkedIn® Page:** https://www.linkedin.com/company/therapy-brands/mycompany/ (406 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Speech Language Pathologist
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 83% Small-Business, 17% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (15 reviews)
- Features (6 reviews)
- Helpful (6 reviews)
- User Interface (6 reviews)
- Billing Efficiency (4 reviews)

**Cons:**

- Difficult Navigation (5 reviews)
- Poor Navigation (4 reviews)
- Poor Usability (4 reviews)
- Slow Performance (4 reviews)
- Billing Issues (3 reviews)

  ### 17. [TherapyNotes](https://www.g2.com/products/therapynotes/reviews)
  TherapyNotes™ is the most trusted online practice management and EHR software for behavioral health practices of all sizes. With over 60,000 users, we're considered the largest platform for mental health professionals, offering the most intuitive software and best customer support in the industry. Our streamlined scheduling, notes, billing, and a custom client portal — plus unlimited support and superior security — can help optimize how you manage your practice, letting you focus less on administrative tasks and more on your clients' needs. We offer: • Streamlined scheduling and a personal to-do list that automatically generates tasks based on past activity • Powerful form-based notes, designed specifically for behavioral health • Electronic insurance claims, ERA payment posting, and credit card processing • HIPAA compliancy, keeping your data encrypted, secured, and backed up regularly To learn more about TherapyNotes™, visit TherapyNotes.com, and receive your first month completely free.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 98

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 8.6/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.3/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [TherapyNotes](https://www.g2.com/sellers/therapynotes)
- **Year Founded:** 2010
- **HQ Location:** Horsham, PA
- **Twitter:** @TherapyNotes (4,488 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1465863/ (343 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Therapist
  - **Top Industries:** Mental Health Care, Hospital & Health Care
  - **Company Size:** 79% Small-Business, 15% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (2 reviews)
- Customization (2 reviews)
- Ease of Use (2 reviews)
- Access (1 reviews)
- Document Management (1 reviews)

**Cons:**

- Update Issues (2 reviews)
- Account Management Issues (1 reviews)
- Billing Issues (1 reviews)
- Data Management Issues (1 reviews)
- Expensive (1 reviews)

  ### 18. [Healthie](https://www.g2.com/products/healthie/reviews)
  Healthie offers an industry-leading EMR, scheduling, and engagement platform for modern healthcare delivery. Healthie is a comprehensive tool for practice management and telehealth, and includes core business features: scheduling, billing (out-of-pocket and insurance), charting (intake forms, e-signature, and note-templates), document sharing, secure messaging, client food logging, and more. Healthie is HIPAA, SOC-2, PIPEDA, GDPR, and PCI-compliant. Healthie offers integration with various third-party applications such as Stripe, Fullscript, Zoom and more. Monthly subscriptions and support is offered via email, phone, and documentation. Healthie has a no-commitment free trial.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 21

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 7.9/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 7.5/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Healthie](https://www.g2.com/sellers/healthie)
- **Year Founded:** 2016
- **HQ Location:** New York
- **Twitter:** @GetHealthie (1,555 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10619369/ (169 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Health, Wellness and Fitness
  - **Company Size:** 95% Small-Business


#### Pros & Cons

**Pros:**

- Features (6 reviews)
- Scheduling (4 reviews)
- Customer Support (3 reviews)
- Customization (3 reviews)
- Appointment Scheduling (2 reviews)

**Cons:**

- Not User-Friendly (3 reviews)
- Time-Consuming (3 reviews)
- Limited Integration (2 reviews)
- Navigation Difficulty (2 reviews)
- Poor Customer Support (2 reviews)

  ### 19. [Compulink Advantage](https://www.g2.com/products/compulink-advantage/reviews)
  Compulink Healthcare Solutions has been empowering providers through innovation since 1985. What began as a mission to eliminate paper and improve profitability has evolved into one of the most established and specialty-focused EHR and practice management platforms in the industry. Compulink Advantage™ is purpose-built for specialty care, designed to adapt to the way each practice works and not the other way around. From highly customizable workflows to specialty-specific templates, reporting, and automation, the platform delivers the flexibility modern practices need to operate efficiently and scale. With more than four decades of experience, Compulink combines proven implementation methodology, expert training, and responsive long-term support to ensure practices go live confidently and achieve productivity quickly. Trusted by over 26,000 providers nationwide and 20 ophthalmic colleges and universities, Compulink delivers: -Specialty-specific EHR and practice management in one unified platform -Flexible deployment options (cloud or on-premise) -AI-powered innovation, including adaptive workflows and intelligent automation -Competitive total cost of ownership -Dedicated, long-term U.S. based client support Compulink Advantage™ is built for specialty practices seeking flexibility, control, and a technology partner with proven staying power.


  **Average Rating:** 3.9/5.0
  **Total Reviews:** 45

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 5.7/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 7.9/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Compulink Healthcare Solutions](https://www.g2.com/sellers/compulink-healthcare-solutions)
- **Company Website:** https://compulinkadvantage.com/
- **Year Founded:** 1985
- **HQ Location:** Westlake Village, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/compulink-healthcare-solutions (88 employees on LinkedIn®)
- **Phone:** 800-456-4522

**Reviewer Demographics:**
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 57% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Charting (2 reviews)
- Charting Efficiency (2 reviews)
- Documentation (2 reviews)
- Easy Setup (2 reviews)

**Cons:**

- Slow Performance (3 reviews)
- System Instability (3 reviews)
- Technical Issues (3 reviews)
- Slow Loading (1 reviews)
- Software Bugs (1 reviews)

  ### 20. [Opus](https://www.g2.com/products/opus-behavioral-health-opus/reviews)
  Opus is a comprehensive solution built for Behavioral Health, Mental Health, Substance Use, Eating Disorder, Psychiatry, and Psychology practices. By integrating EHR, CRM, and RCM software, Opus enhances efficiency, improves patient care, and drives financial success—all in one seamless platform. Opus EHR – A versatile, fully customizable electronic health records system designed to fit the unique needs of behavioral health providers. Opus CRM – Built specifically for behavioral health, our CRM automates patient acquisition and management, improving engagement and retention. Opus RCM – A robust billing solution that reduces errors, increases revenue, and streamlines UB-04 and CMS 1500 claim processing. With advanced fee scheduling and 140+ practice management reports, Opus provides critical business insights to optimize financial performance. With a user-friendly interface, customizable workflows, and AI-driven automation, Opus empowers practices of all sizes to operate more efficiently while ensuring compliance. 🔹 Experience the future of behavioral health technology with Opus today!


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 41

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 9.8/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.4/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 2.2/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Opus Behavioral Health](https://www.g2.com/sellers/opus-behavioral-health)
- **Year Founded:** 2015
- **HQ Location:** Miami, Florida
- **LinkedIn® Page:** https://www.linkedin.com/company/try-opus/ (32 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Mental Health Care
  - **Company Size:** 53% Small-Business, 49% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (26 reviews)
- Ease of Use (20 reviews)
- Customization (12 reviews)
- Features (12 reviews)
- User Interface (9 reviews)

**Cons:**

- Scheduling Issues (6 reviews)
- Access Difficulty (5 reviews)
- File Management Issues (3 reviews)
- Technical Issues (3 reviews)
- Time Consumption (3 reviews)

  ### 21. [InSync by Qualifacts](https://www.g2.com/products/insync-by-qualifacts/reviews)
  Qualifacts InSync revolutionizes key healthcare operations such as charting, billing, scheduling, medication management, and telehealth within a unified cloud-based solution. Trusted by numerous practices nationwide, InSync enhances efficiency, safety, and productivity by seamlessly integrating features like e-prescription, eMAR, automated claims management, ASAM, and more. Tailored specifically for small and mid-market organizations, InSync is crafted for scalability, empowering businesses to incorporate additional add-ons as required. Its adaptability extends to customization, ensuring alignment with your organization's distinct needs, spanning from patient engagement to clinical workflow and billing. InSync streamlines billing processes through automation, leveraging a robust rules engine to lighten the workload of your billing team. With automatic application of ICD codes to relevant appointments, these codes accompany the entire billing journey, reducing revenue loss and optimizing claim success rates.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 17

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 6.9/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 8.3/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Qualifacts](https://www.g2.com/sellers/qualifacts)
- **Year Founded:** 2000
- **HQ Location:** Nashville, Tennessee
- **Twitter:** @Qualifacts (732 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/35234/ (1,216 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Mental Health Care
  - **Company Size:** 61% Small-Business, 33% Mid-Market


  ### 22. [Kipu EMR](https://www.g2.com/products/kipu-emr/reviews)
  Kipu is the premier cloud-based solution for behavioral and addiction treatment centers. Our end-to-end platform includes a collaborative EMR system for management of health records, treatment plans, scheduling, and more. Our integrated CRM streamlines referrals, marketing, and admissions processes. Plus, our comprehensive RCM system ensures efficient management of billing activities. Security is always top of mind. Kipu's HiTrust certification is a testament to our commitment to top-notch security, ensuring the protection of sensitive healthcare data. HiTrust is a widely recognized security framework for healthcare organizations, and our certification demonstrates that we meet stringent requirements for data safeguarding and privacy. This certification is particularly crucial in the healthcare industry, where patient data confidentiality and integrity are paramount. It provides assurance to clients, partners, and regulators that we have implemented strong security measures to mitigate risks and maintain the highest standards of data protection. Get ready to experience the transformative capabilities of Kipu for enhanced productivity enabling exceptional patient care. About Kipu EMR Behavioral health community’s most trusted electronic medical records (EMR) platform Kipu EMR simplifies workflows throughout the entire care journey on a unified platform that’s easy to use. The entire team is supported and equipped to provide the right care to achieve the best possible patient outcomes. Kipu EMR offers a comprehensive solution for the entire facility, including patient charting and documentation, scheduling, patient portal, eligibility and verification of benefits, patient outcomes, reporting and analytics, clinical and toxicology lab testing, medication management, team communication and notifications, telehealth, and occupancy management—all within an intuitive design to increase efficiency across the organization. About Kipu CRM Effective customer relationship management (CRM) software Kipu CRM bridges the gap between patients in need of care and your clinic or treatment center. With a deep understanding of the complexities, workflows, and needs specific to behavioral health and addiction treatment, Kipu CRM effectively manages referrals, boosts marketing efforts, and streamlines admission processes. Integrating Kipu CRM with Kipu EMR provides a powerful, single platform that maximizes results while eliminating redundancies and errors. Say goodbye to costly consulting fees and the frustration of trying to make a generic CRM or spreadsheet fit your workflows. About Kipu RCM Protect your revenue and build a healthy bottom line to reach more patients Billing and collecting revenue for behavioral health services is a complex and time-consuming process. Kipu RCM, powered by Avea, simplifies the process by embedding necessary workflows and payer requirements throughout the patient journey from pre-admission to post-discharge, ensuring accurate and timely submission and payment of claims. With automation and a powerful claim rules engine, Kipu RCM reduces the burden of manual processes and tedious tasks, increasing cash flow and freeing up billing teams to focus on more critical tasks. Looking to maximize results and efficiency? Integrate Kipu RCM with Kipu EMR to allow for seamless pushing of patient demographics and charges to the billing software automatically, saving time and reducing human error.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 33

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 9.1/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.6/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Kipu Systems](https://www.g2.com/sellers/kipu-systems)
- **Year Founded:** 2012
- **HQ Location:** Miami, US
- **Twitter:** @kipusystems (10 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/kipu-systems-llc/ (314 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Mental Health Care, Hospital & Health Care
  - **Company Size:** 67% Small-Business, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Customization (1 reviews)
- Documentation (1 reviews)
- Document Management (1 reviews)
- Flexibility (1 reviews)
- Form Creation (1 reviews)


  ### 23. [Practice Fusion](https://www.g2.com/products/practice-fusion/reviews)
  Practice Fusion is a cloud-based electronic health record (EHR) platform designed to support independent medical practices in delivering efficient and enhanced patient care. With a user-friendly interface and intuitive design, it streamlines clinical workflows, allowing healthcare professionals to focus more on their patients. Key Features and Functionality: - Intuitive Charting: Offers customizable templates and adaptive charting tools that simplify documentation, reducing administrative burden. - E-Prescribing: Enables electronic prescription submissions to any pharmacy nationwide, including controlled substances, with built-in drug interaction checks to enhance patient safety. - Patient Engagement: Provides a secure patient portal for appointment scheduling, health reminders, and direct messaging, fostering better communication between patients and providers. - Billing Services: Integrates billing solutions to optimize revenue cycles, offering features like AI-powered coding assistance and automated claim scrubbing to improve billing accuracy and compliance. - Interoperability: Connects with over 500 labs and imaging centers, facilitating seamless test ordering and results management directly within the platform. Primary Value and Solutions Provided: Practice Fusion addresses the challenges faced by independent medical practices by offering an affordable, comprehensive EHR solution that enhances operational efficiency and patient care. Its cloud-based nature ensures accessibility from various devices, including tablets and iPads, allowing healthcare providers to manage patient records and coordinate care effectively. By automating administrative tasks and integrating essential services like e-prescribing and billing, Practice Fusion reduces the time spent on paperwork, minimizes errors, and supports practices in achieving better health outcomes for their patients.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 61

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 9.7/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.5/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Practice Fusion](https://www.g2.com/sellers/practice-fusion)
- **Year Founded:** 2005
- **HQ Location:** San Francisco, CA
- **Twitter:** @PracticeFusion (9,956 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/119904/ (100 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 81% Small-Business, 19% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (2 reviews)
- Accessibility (1 reviews)
- Centralization (1 reviews)
- Charting Efficiency (1 reviews)
- Convenience (1 reviews)

**Cons:**

- Complex Navigation (1 reviews)
- Difficult Navigation (1 reviews)
- Intrusive Notifications (1 reviews)
- Navigation Difficulty (1 reviews)
- Notification Issues (1 reviews)

  ### 24. [Intergy](https://www.g2.com/products/greenway-health-intergy/reviews)
  Intergy offers ambulatory practices a specialty-focused EHR and practice management solution that is both user-friendly and customizable. With Intergy’s tools, users can manage chronic conditions, capture payer incentives, and thrive in the world of value-based care. The ONC-certified solution has consolidated functionality that simplifies notation, automates tasks, and streamlines workflows. The Intergy ecosystem of products also includes telehealth, remote patient monitoring, chronic care management, patient portal, patient messaging, and more — all solutions fully integrated. Plus, the EHR and practice management system is available through Greenway Secure Cloud. In addition to its suite of products, Greenway offers a marketplace of vendors providing additional integrated solutions for optimal workflow efficiency. Suitable for practices with multiple locations, Intergy caters to specialties such as primary care, internal medicine, multi-specialty, OB-GYN, cardiology, pediatrics, and FQHC/CHC, with the full enterprise solution monitoring multiple locations associated with independent practice associations (IPAs), accountable care organizations (ACOs), and tribal health organizations. In August 2021, Greenway announced an investment in Intergy with a client-centric product development approach. Through this initiative, Greenway set out to deliver client-requested enhancements to streamline clinical workflows, reduce the workload, and improve patient care. More recently, the initiative’s first release delivered a batch of client-requested enhancements that positioned Intergy for future 21st Century Cures Act readiness and expanded patient confidentiality functionality. This initiative is just one example of how Greenway fuels success by delivering the innovative technology, quality services, and strategic partnership that help clients grow profitably, remain compliant, work more efficiently, and improve patient outcomes.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 37

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 6.3/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 5.6/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 4.5/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Greenway Health](https://www.g2.com/sellers/greenway-health-69f7bde1-3d4a-4381-9afe-a16bc8a7a187)
- **Year Founded:** 1977
- **HQ Location:** Tampa, FL
- **Twitter:** @greenway (9,288 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/34083 (1,732 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 54% Small-Business, 38% Mid-Market


  ### 25. [CampDoc](https://www.g2.com/products/campdoc/reviews)
  CampDoc is an all-in-one online camp management solution that features Electronic Health Records (EHR), seamless camp registration, form collection, medication management, immunization tracking, illness/injury logs, reporting, parent communications, and more. Our secure and user-friendly platform is fully customizable to meet the unique needs of your program, ensuring exceptional experiences for everyone involved. Go paperless, save time, and improve health and safety with CampDoc, so you can focus on what truly matters - creating memorable experiences for your campers.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 153

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.3/10)
- **Patient Workflow Management:** 8.7/10 (Category avg: 8.2/10)
- **Clinical Documentation:** 9.2/10 (Category avg: 8.5/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [DocNetwork LLC.](https://www.g2.com/sellers/docnetwork-llc)
- **Company Website:** https://www.docnetwork.org/
- **Year Founded:** 2009
- **HQ Location:** Ann Arbor, Michigan
- **Twitter:** @ChildCareDoc (342 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3184794/ (41 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Executive Director
  - **Top Industries:** Non-Profit Organization Management, Education Management
  - **Company Size:** 64% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (21 reviews)
- Ease of Use (21 reviews)
- Communication (8 reviews)
- Efficiency (6 reviews)
- Tracking (5 reviews)

**Cons:**

- Not User-Friendly (4 reviews)
- Expensive (3 reviews)
- Scheduling Issues (3 reviews)
- Confusing Features (2 reviews)
- File Management Issues (2 reviews)



## Parent Category

[Health Care Software](https://www.g2.com/categories/health-care)



## Related Categories

- [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management)
- [Telemedicine Software](https://www.g2.com/categories/telemedicine)
- [Patient Engagement Software](https://www.g2.com/categories/patient-engagement)



---

## Buyer Guide

### What You Should Know About EHR Software

### What is EHR Software?

An EHR promises efficiency within a health care organization. Doctors, nurses, and other medical professionals are already run ragged on a minute-by-minute basis; moving from a paper-based environment to a cloud-based one is a boon. This is especially true if the latter exists within HIPAA-determined parameters that help a hospital, clinic, or practice adhere to industry regulation.

Additionally, within the past year and a half, monolith enterprises have been either dipping their toes into or fully diving into the world of EHRs. A quick summary: Amazon has created 1492, a lab dedicated to researching and innovating health care tech. Apple has taken its Health mobile app and turned the volume way up via its Apple Health Records product, which aggregates patient data. Google has released an open-source API that facilitates the sharing of health care data and the interoperability of health care systems.

This is all to say that the EHR scene is popping more than ever. It’s no longer a question of “is it worthwhile to implement such a costly system?" and more a question of “which EHR can stand up to and best adapt to disruptive technology?"

### Why Use EHR Software?

Without question, hospitals and medical organizations can benefit from implementing an EHR.

A few of the advantages of using EHRs include:

**Better quality of care for patients –** EHRs provide health care organizations and professionals accurate and complete patient data, which can be updated easily and quickly. EHRs can also reduce medical errors, in direct contrast to manually inputted patient data. That increase in accuracy helps providers more effectively diagnose patients. EHRs also improve patient and physician interaction and communication.

**Centralization of patient data –** The data within and purpose of EHRs go beyond so-called "standard" clinical data. EHRs provide hospitals and clinics with dynamic, comprehensive patient-centered records that help health care professionals avoid a siloed, one-appointment-at-a-time overview of their patients. Those records allow more in-depth evaluation, which in turn facilitates more accurate diagnoses.

**Reduction of paperwork –** Paperless EHR platforms significantly reduce the time and energy spent on manually filling out and processing forms. EHRs streamline and automate routine administrative duties, which in turn translates to increased efficiency and more focused patient care.

**Secure sharing –** EHRs equip hospitals and practices with the ability to securely share patient information, data, and history with patients, other clinicians, and potentially other health care organizations. The strength of an EHR lies in its ability to integrate patient information from multiple sources, allowing better and more timely decision-making, particularly in critical situations.

**Coordination —** An EHR’s digital records enables the coordination and collaboration of clinicians across specialties, disciplines, and facilities. Multiple care providers can access a patient’s records, regardless of location. Those records have the capacity to be updated in real time.

**Improved charting and documentation practices —** Unlike the stereotypical "doctor’s handwriting" joke, EHRs promote legible and complete documentation. They also streamline coding and billing practices so doctors and physicians can better and more easily follow up with patients. Utilizing an EHR can result in reduce

**Improved patient/population health –** Most, if not all, EHRs come equipped with patient portals and patient comms. With those two elements, EHRs naturally increase patient interaction, cooperation, and transparency with their physician and health care organization. An EHR helps health care professionals spend less time filling out forms, and more time on actually providing patient-focused care.

**Efficiency throughout the organization —** EHRs reduce redundancy and lower administrative costs by streamlining and optimizing internal workflows. Features such as integrated scheduling (to progress notes and insurance claims) can result in decreased paperwork, quick access to patient data, and a way to identify and address any operational problems.

### Who Uses EHR Software?

Medical professionals—doctors, physicians, primary care physicians, solo practitioners, clinicians, and nurses—utilize EHR software to automate manual processes and improve patient care. The main benefits of medical staff and institutions leveraging EHRs are outlined above. Enterprise hospitals experience the most value from EHRs, because they have the resources and finances to ensure the deployment and organization-wide implementation of such a system. However, while smaller-sized clinics and practices may struggle with either the cost of an EHR or the capability to get the most out of an EHR, they’re not completely out of the running as users.

### Kinds of EHR Software

EHRs can be split up between on-premise, cloud, and (rarely) hybrid cloud offerings. Mobile applications, available through iOS and Android, are also becoming more and more regular and expected. Another factor that can contribute to different "kinds" of EHR software is the size of the practice or organization that will deploy the EHR. (Aside from solo practitioner/small clinic and enterprise hospitals, however, right now, there are not more granular determinations of EHRs. The EHR industry has not reached the point where specialty-specific platforms are available for mass purchase and implementation.)

However, as defined by G2 Crowd, EHRs are also known as EMRs. As such:

**EHR vs. EMR –** While EHR and EMR can be, and are, used interchangeably by vendors, a few nuances do exist between electronic _health_ records and electronic _medical_ records. (Notably, for health care professionals and organizations to participate in Medicare/Medicaid Incentive Programs, they must use certified _EHR_ technology.)

Both EHRs and EMRs reduce medical errors, provide instant and real-time access to updated patient information, simplify charting, and increase productivity. Smaller practices’ requirements and needs are usually satisfied by an EMR, especially when it includes familiar EHR components such as billing and e-prescription.

In a nutshell, EMRs are digitized paper charts. They contain notes and information, collected by and inputted by health care professionals. Those same professionals will double back to that collected data for patient diagnosis and treatment. Obviously, EMRs are more valuable than paper records because they allow the tracking of patient data over time and a concerted focus on improving a patient’s overall health care quality. EHRs go beyond that collection and analysis of clinical data. EHRs provide a centralized hub of patient data and history that can, ideally, be shared with any and all interested (professional and relevant) parties. For example, once a patient’s records and authorization are nestled into an EHR, it can follow that patient from specialist/clinician to hospital (regardless of location) to acute care to nursing home.

**Personal health records –** There is also a new strain of EHRs out there: _personal_ health records. According to EHR Intelligence, personal health records, also known as PHRs, “contain the same types of information as EHRs—diagnoses, medications, immunizations, family medical histories, and provider contact information—but are designed to be set up, accessed, and managed by patients." This goes beyond the patient portal that resides within an EHR. It seems as if PHRs facilitate even more patient engagement, allowing patients to maintain and manage their own health information. Similarly to EHRs, PHRs gather and centralize information from a multitude of sources.

### EHR Software Features

**Billing –** An EHR will either offer an in-platform billing solution or the ability to integrate with third-party billing, invoice, or [payment gateway tools](https://www.g2.com/categories/payment-gateway). If your chosen EHR bundles in billing capability, then it should facilitate the creation of bills and invoices that the provider can send to patients. Additionally, some billing modules simplifies the checking of patients’ insurance for coverage.

**Charting –** Charting is a vital part of physicians’ and nurses’ day-to-day duties, which EHRs acknowledge. Most, if not all, EHRs facilitate real-time, non-distracting charting that will ensure accurate and the timely completion of charts. Your organization should look for EHRs that either allow for charting on mobile devices and tablets, or come equipped with (customizable) templates. Some solutions feature dictation capabilities.

**Documentation –** Documentation is crucial for physicians and doctors to track patient progress and note diagnoses. EHRs help medical professionals easily note exam findings, treatment codes, and other discoveries from a patient appointment. In turn, software that simplifies and streamlines the documentation process—either via templates, dictation and transcription, or plug-and-chug note-taking—helps providers and physicians get access to and leverage patient data and history.

**Reporting –** Most EHRs integrate with practice management solutions. However, standalone EHRs themselves can provide health care organizations with real-time clinical and financial data, as well as reports on overall practice performance.

**Data sharing –** EHRs go beyond the simple collection and tracking of patient data. EHRs provide organizations with the ability to communicate patient information across internal systems, departments, specialties, and even other clinics and practices. EHRs help eliminate the time manually spent on entering, re-entering, and sharing patient information.

**Patient portal –** Effective patient relationship management is a key part of EHRs. That includes streamlining patient communications as well as providing patients with a portal that will help them stay engaged pre- and post- hospital or clinic visit. An effective patient portal gives users access to information such as recent doctor visits, discharge and lab results summaries, medications tracking, patient scheduling, and online payments.

#### Additional EHR Software Features

**E-prescribing –** Some EHRs come equipped with an e-prescription module. E-prescribing allows physicians to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients’ drug histories. Some e-prescription modules will even provide health care organizations with a database of drug inventory.

**Cloud hosting –** Beyond the promise of unwavering security, on-premise EHRs falter when it comes to the convenience of cloud-hosted EHRs. A cloud-hosted EHR provides users with (ideally 24/7) remote access to records, which is crucial to bettering both physician ability to perform and their relationships with patients. Additionally, cloud-based EHRs come equipped with encryption, providing a measure of security for your organization.

**Lab integration –** Lab integration is an optional feature of EHRs but important if your practice or clinic is dependent on labs and lab results. Lab integration provides your organization with two-way communication, access to research on lab results, electronic monitoring and analysis of lab results, and alignment between charting notes and laboratories.

### Trends Related to EHR Software

**Improved patient engagement —** EHRs generally come equipped with patient portals, which encourage self-service activity. Portals are becoming more and more comprehensive, allowing patients to become fully engaged with hospital services and online physician interaction. The upside of such improved patient engagement translates into a better flow of data and information, improved care coordination on the physicians’ and institutions’ sides of things, and more accurate population health measures.

**Blockchain —** [Blockchain](https://www.g2.com/categories/blockchain) technology and its capability to ensure security and an encrypted audit chain is already well known within the finance and cryptocurrency sectors. In the health care industry, blockchain can better store and safely share medical records as well as equip hospitals with the tools to protect themselves from hackers and malware breaches. What EHR architects will need to do now is anticipate and design the platforms to incorporate such technology.

**IT talent —** Some EHRs ship consultants and implementers to the hospitals that invest in their platforms. However, that’s only a temporary IT presence. If a hospital or practice wants to reap the full benefits of their EHR systems or handle any technology issues that may arise, then they need to have a qualified IT presence permanently on staff or readily available as an outsource.

**Strides in** [**artificial intelligence**](https://learn.g2.com/trends/embedded-ai) **—** In the health care sector, AI goes beyond just automation. AI can be applied to the existing technology and processes for diagnoses, medical imaging, clinical decision-making, population health analytics, and admission and readmission algorithms. Additionally, AI has the potential to thwart claims processing fraud that impacts healthcare costs.

**Telehealth —** Telehealth is the result of "digital health," which is the intersection of prevalent mobile device use and health care diagnosis and access. Telehealth takes communications technology such as mobile phones, video conferencing, etc., and works to provide health care services to anyone who can use those platforms.

**Wearable devices —** It’s not just health care providers that are taking advantage of the plethora of health data that patients input into their various wearable devices. Those device makers themselves are embracing their ability to impact the medical records industry.

### Potential Issues with EHR Software

The biggest and most well-documented issues with EHRs are their usability, interoperability, and risk of cybersecurity breaches.

**Usability –** Health care professionals have long complained that EHRs are difficult to grasp and utilize effectively, and that complaint is still a valid issue today. Doctors, physicians, nurses, and therapists are always on the edge of being burned out. EHRs are supposed to make their lives easier, but not if the platforms are clunky, difficult to maneuver, or refuse to play nice with existing workflows.

**Interoperability –** However, the more interesting issue with EHRs is their interoperability, or, the ability for health care systems to effectively “talk" to each other. After all, if an EHR is supposed to help practices and hospitals draw a complete picture of their patients, then it has to have a proactive ability to centralize information from a variety of sources. That means that EHRs must be able to communicate and align with other information systems that exist within a health care organization. (This is a major challenge for EHRs.) Additionally, interoperability extends beyond systems; health care professionals are humans, after all, and are subject to their own biases and perceptions of the world. EHRs should provide them with an objective solution that helps transmit and share patient data across an organization. When EHRs generate templates or reports that can be misrepresented or wrongly digested, that’s a problem.

**Cybersecurity breaches —** EHRs must be able to withstand and work alongside implemented cybersecurity measures. Regardless of whether the chosen EHR is an on-premise platform or hosted in the cloud, breaches must be proactively dealt with by health care institutions.

### Software and Services Related to EHR Software

[**Medical billing**](https://www.g2.com/categories/medical-billing) **—** Billing, invoicing, insurance claims and coverage check-ups, and payment notifications are regular aspects of practices and hospitals. EHRs can either integrate with standalone medical billing solutions, partner with medical billing vendors, or bundle medical billing features into their platforms.

[**Practice management**](https://www.g2.com/categories/practice-management) **,** [**Medical practice management**](https://www.g2.com/categories/medical-practice-management) **—** EHRs either integrate with practice management solutions or offer features that help simplify overall practice management and administrative duties.

[**Medical scheduling**](https://www.g2.com/categories/medical-scheduling) **—** Patient-facing and internal-facing scheduling solutions help a health care organization stay organized and aware of any gaps in human resources. Additionally, medical scheduling software provides a health care-specific [online appointment scheduling](https://www.g2.com/categories/online-appointment-scheduling) solution for a clinic or practice.

[**Pharmacy**](https://www.g2.com/categories/pharmacy) **—** If necessary, a doctor or physician will prescribe patients with medication or drugs. Two-way communication with pharmacies that align both organizations with patient needs, allergies, or drug history, is helpful.

[**LIMS**](https://www.g2.com/categories/lims) **—** LIMS manages, tracks, and reports on laboratory data. For health care practices and clinics that are very lab-dependent, they can take advantage of the natural intersection between lab information management systems and health care information management systems.

[**Radiology**](https://www.g2.com/categories/radiology) **—** Health care institutions with radiology departments use radiology software to manage medical imaging. Radiology software improves the productivity of radiologists.

[**Visitor management**](https://www.g2.com/categories/visitor-management) **—** Many clinics and practices provide kiosks to streamline the process of patient check-ins. Visitor management software can be installed on an existing computer on a receptionist’s desk or in a self-service kiosk. Visitor management software helps make the visitor sign-in process more efficient and accurate, as well as stores visitor information in a database.