# Best EHR Software *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Electronic health records (EHR), also known as electronic medical records (EMR), are real-time digital versions of patient medical information. EHR software allows medical professionals across multiple health care organizations to access, input, and adjust patient data. It also allows patients to log on to their own profiles so that they can stay up to date on their own medical record. Since EHR software is designed to share information with multiple health care providers, like pharmacies and laboratories, a patient’s profile can have information from all of the professionals involved in the patient’s care. When medical professionals use an EHR, they have a more holistic view of the patient’s health and will be able to more effectively serve their patients. EHRs can integrate with several different types of software such as practice management software, billing systems, medical scheduling, and more. To qualify for inclusion in the Electronic Health Record category, a product must: - Record and track patient data in real time. - Have functionality across multiple health care providers. - Allow patients to log in to view their own profile. ## Top EHR Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [ModMed](https://www.g2.com/products/modmed/reviews) | 4.6/5.0 (358 reviews) | Specialty-specific EHR with integrated practice billing | "[All-in-One ModMed Platform That Streamlines Check-In and Saves Time](https://www.g2.com/survey_responses/modmed-review-12914418)" | | 2 | [Epic](https://www.g2.com/products/epic/reviews) | 4.2/5.0 (895 reviews) | Cross-facility clinical documentation with Care Everywhere | "[Comprehensive EMR system with powerful integration but steep learning curve](https://www.g2.com/survey_responses/epic-review-11760444)" | | 3 | [Carepatron](https://www.g2.com/products/carepatron/reviews) | 4.5/5.0 (485 reviews) | All-in-one EHR with AI-assisted clinical documentation | "[Responsive Support and a Product That Keeps Improving](https://www.g2.com/survey_responses/carepatron-review-12999334)" | | 4 | [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) | 4.5/5.0 (16 reviews) | Point-of-care documentation for skilled nursing workflows | "[All-in-One Solution for Easy Access to Resident Information](https://www.g2.com/survey_responses/pointclickcare-skilled-nursing-platform-review-12294164)" | | 5 | [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) | 3.7/5.0 (157 reviews) | Ambulatory EHR with customizable clinical documentation | "[Versatile EHR for Clinical Operations, Care Coordination, and Population Health](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)" | | 6 | [Practice Better](https://www.g2.com/products/practice-better/reviews) | 4.7/5.0 (297 reviews) | All-in-one EHR with wellness-practice automations | "[Exceeded Expectations: Intake Forms to Invoices, It Handles It All](https://www.g2.com/survey_responses/practice-better-review-12937619)" | | 7 | [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) | 4.7/5.0 (332 reviews) | Fully customizable behavioral health documentation workflows | "[Consistently Excellent Support and a Smooth EHRYW Implementation](https://www.g2.com/survey_responses/ehryourway-review-12678542)" | | 8 | [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) | 3.7/5.0 (166 reviews) | Customizable multi-specialty EHR with integrated billing | "[Robust Features with Slight Learning Curve](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12928141)" | | 9 | [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) | 4.8/5.0 (305 reviews) | Paperless clinical EMR with end-to-end automation | "[Seamless All-in-One Clinic System with Great Pabau Support](https://www.g2.com/survey_responses/pabau-practice-management-review-12789827)" | | 10 | [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) | 4.2/5.0 (26 reviews) | LTC resident charting with real-time care coordination | "[Easy Login, Smooth Data Entry, and Multi-Device Access](https://www.g2.com/survey_responses/pointclickcare-senior-living-platform-review-12723530)" | ## How Many EHR Software Products Does G2 Track? **Total Products under this Category:** 570 ### Category Stats (Jun 2026) - **Average Rating**: 4.03/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Netsmart CareManager (+50.0%) - Among all products in this category, Netsmart CareManager recorded the largest rating increase compared to last month *Last updated: June 01, 2026* ## How Does G2 Rank EHR Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,300+ Authentic Reviews - 570+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which EHR Software Is Best for Your Use Case? - **Leader:** [ModMed](https://www.g2.com/products/modmed/reviews) - **Highest Performer:** [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - **Easiest to Use:** [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - **Top Trending:** [SPRY](https://www.g2.com/products/spry-spry/reviews) - **Best Free Software:** [Carepatron](https://www.g2.com/products/carepatron/reviews) --- **Sponsored** ### Practice Better Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=444&secure%5Bdisplayable_resource_id%5D=444&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=444&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=47168&secure%5Bresource_id%5D=444&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fehr&secure%5Btoken%5D=e269f03b66060ace7d207dc315491017d91243941eb145bbdc2c9806c3169b0d&secure%5Burl%5D=https%3A%2F%2Fpracticebetter.io%2F&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated EHR Software Products in 2026? ### 1. [ModMed](https://www.g2.com/products/modmed/reviews) At ModMed®, we empower our customers with an integrated, AI-powered suite of software and services designed to support the clinical, operational, and financial aspects of their practice. Our on-staff physicians collaborate closely with our software engineers to develop intelligent, specialty-specific solutions for allergy, dermatology, gastroenterology, OBGYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, and urology practices—as well as ambulatory surgery centers for ophthalmology and gastroenterology. This physician-led approach allows us to embed deep medical domain expertise into our technology, helping address the specific challenges practices face across a wide range of specialties. Our flagship product EMA®, a cloud-based electronic health records system, adapts to each doctor’s style of practice, remembering preferences and automatically suggesting exam notes and suggested billing codes. When used on a tablet, EMA offers special touch and swipe gestures to rapidly build patient profiles, diagnoses, treatment programs and billing. EMA integrates seamlessly with our full range of products and services—including Practice Management, Revenue Cycle Management, Telehealth, Inventory Management, and patient engagement tools such as online payments and scheduling. Together, these solutions form an intelligent, all-in-one system that helps eliminate departmental silos, enhances team collaboration, and improves visibility across the entire practice. The Result With our AI-powered, cloud-based platform and mobile touch-screen capabilities, ModMed’s intuitive end-to-end system helps physicians save time on administrative tasks and focus more on what matters most—delivering better patient outcomes. **Average Rating:** 4.6/5.0 **Total Reviews:** 358 **How Do G2 Users Rate ModMed?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 9.0/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.3/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 7.5/10 (Category avg: 10/10) **Who Is the Company Behind ModMed?** - **Seller:** [ModMed](https://www.g2.com/sellers/modmed) - **Company Website:** https://www.modmed.com/ - **Year Founded:** 2010 - **HQ Location:** Boca Raton, Florida - **Twitter:** @modmed (4,166 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1133049/ (2,257 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Practice Manager, Medical Assistant - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 45% Small-Business, 28% Mid-Market #### What Are ModMed's Pros and Cons? **Pros:** - Ease of Use (195 reviews) - Efficiency (129 reviews) - Workflow Efficiency (71 reviews) - Product Satisfaction (61 reviews) - Setup Ease (58 reviews) **Cons:** - Missing Features (36 reviews) - Poor Customer Support (30 reviews) - Limited Features (28 reviews) - Poor System Functionality (27 reviews) - Difficult Setup (24 reviews) ### What Do G2 Reviewers Say About ModMed? *AI-generated summary from verified user reviews* **Pros:** - Users commend ModMed for its **ease of use** , enhancing workflow efficiency and promoting cohesive practice operations. - Users praise ModMed for its **efficiency** , seamlessly integrating EMR, billing, and patient engagement for streamlined workflow. - Users appreciate **workflow efficiency** with ModMed, benefiting from streamlined operations and enhanced patient care in dermatology. - Users appreciate the **user-friendly interface** and exceptional support from trainers, enhancing confidence and satisfaction with ModMed. - Users value the **easy setup** of ModMed, allowing for a seamless transition and efficient daily operations. **Cons:** - Users are frustrated with the **missing integration features** in ModMed, limiting their ability to customize workflows. - Users express frustration with **poor customer support** , highlighting difficulties in reaching assistance and resolving issues efficiently. - Users express frustration over **limited integration capabilities** with ModMed, hindering desired features and functionalities. - Users find the **poor system functionality** frustrating, particularly with limited data input and slow program updates. - Users find the **difficult setup** of ModMed overwhelming, complicating the transition and overall usability of the software. #### What Are Recent G2 Reviews of ModMed? **"[All-in-One ModMed Platform That Streamlines Check-In and Saves Time](https://www.g2.com/survey_responses/modmed-review-12914418)"** **Rating:** 5.0/5.0 stars *— Berenice A.* [Read full review](https://www.g2.com/survey_responses/modmed-review-12914418) --- **"[Easy-to-Use, Dependable EHR That Keeps Documentation Efficient](https://www.g2.com/survey_responses/modmed-review-12939506)"** **Rating:** 4.5/5.0 stars *— Alisha J.* [Read full review](https://www.g2.com/survey_responses/modmed-review-12939506) --- #### What Are G2 Users Discussing About ModMed? - [What do you like most about ModMed for healthcare management, and what would you suggest improving?](https://www.g2.com/discussions/what-do-you-like-most-about-modmed-for-healthcare-management-and-what-would-you-suggest-improving) - [What is ModMed used for?](https://www.g2.com/discussions/what-is-modmed-used-for) - 1 comment - [What is Modmed boost?](https://www.g2.com/discussions/what-is-modmed-boost) - 1 comment - [What is EMA software?](https://www.g2.com/discussions/what-is-ema-software) - [What is EMA modernizing medicine?](https://www.g2.com/discussions/what-is-ema-modernizing-medicine) ### 2. [Epic](https://www.g2.com/products/epic/reviews) Founded in a basement in 1979, Epic develops software to help people get well, help people stay well, and help future generations be healthier. **Average Rating:** 4.2/5.0 **Total Reviews:** 895 **How Do G2 Users Rate Epic?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 8.9/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.0/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Epic?** - **Seller:** [Epic Systems](https://www.g2.com/sellers/epic-systems-750cb0d2-609a-45fe-a972-9ac8cf80bc1a) - **Year Founded:** 1979 - **HQ Location:** Verona, WI - **LinkedIn® Page:** https://www.linkedin.com/company/163658/ (17,254 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Registered Nurse, RN - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 77% Enterprise, 17% Mid-Market #### What Are Epic's Pros and Cons? **Pros:** - Data Security (3 reviews) - Ease of Use (3 reviews) - Patient Care (3 reviews) - Easy Access (2 reviews) - Communication (1 reviews) **Cons:** - Interface Issues (2 reviews) - Learning Curve (2 reviews) - Not User-Friendly (2 reviews) - Slow Performance (2 reviews) - Confusing Features (1 reviews) ### What Do G2 Reviewers Say About Epic? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **robust data security** of Epic, ensuring patient information is well-protected and compliant. - Users commend the **ease of use** of Epic, finding it intuitive and accessible for both staff and patients. - Users value the **intuitive patient care features** of Epic, enhancing engagement and streamlining workflows effectively. - Users value the **easy access** that enhances patient care and streamlines workflows through seamless integration. - Users appreciate the **excellent communication** facilitated by Epic's patient portal, enhancing engagement and care transitions. **Cons:** - Users find the **interface overwhelming and unintuitive** , especially new staff who struggle without extensive training. - Users face a **steep learning curve** with Epic, making initial training and report building challenging for new staff. - Users find the **user interface overwhelming and unintuitive** , making it challenging for new staff to adapt. - Users often face **slow performance** during high-volume usage, leading to frustrations and decreased efficiency. - Users find the **confusing features** of Epic, experiencing a complex interface that feels outdated and unintuitive. #### What Are Recent G2 Reviews of Epic? **"[Comprehensive EMR system with powerful integration but steep learning curve](https://www.g2.com/survey_responses/epic-review-11760444)"** **Rating:** 5.0/5.0 stars *— Dr A.* [Read full review](https://www.g2.com/survey_responses/epic-review-11760444) --- **"[Epic Review](https://www.g2.com/survey_responses/epic-review-11757496)"** **Rating:** 4.0/5.0 stars *— Chardae A.* [Read full review](https://www.g2.com/survey_responses/epic-review-11757496) --- #### What Are G2 Users Discussing About Epic? - [How expensive is Epic EMR?](https://www.g2.com/discussions/how-expensive-is-epic-emr) - [Why is epic software so popular?](https://www.g2.com/discussions/why-is-epic-software-so-popular) - 1 comment - [What is epic charting system?](https://www.g2.com/discussions/what-is-epic-charting-system) - [What does Epic software do?](https://www.g2.com/discussions/what-does-epic-software-do) - 2 comments ### 3. [Carepatron](https://www.g2.com/products/carepatron/reviews) Carepatron is a comprehensive practice management software solution designed to assist healthcare teams in effectively managing their operations and enhancing patient care. This platform caters to a wide range of healthcare professionals, including solo practitioners and larger teams, by providing an integrated suite of tools that streamline various aspects of practice management. Targeted at healthcare providers who seek to optimize their workflows, Carepatron offers functionalities such as online booking, electronic health records, task management, note-taking, secure messaging, video consultations, and artificial intelligence features. This all-in-one solution is particularly beneficial for practitioners looking to reduce administrative burdens and focus more on patient care. By centralizing these essential functions, Carepatron allows healthcare teams to operate more efficiently, regardless of their size or specialization. One of the standout features of Carepatron is its user-friendly interface, which allows for easy customization. Healthcare providers can tailor the software to meet their specific needs with just a few clicks, ensuring that the system aligns with their practice's unique workflows. This flexibility is crucial for practices that may have varying requirements based on their patient demographics or service offerings. Additionally, the platform's design promotes seamless communication among team members, enhancing collaboration and improving overall service delivery. Carepatron also prioritizes patient engagement by facilitating online booking and secure messaging, which can lead to increased patient satisfaction and retention. The inclusion of video consultation capabilities further expands access to care, allowing practitioners to reach patients who may have difficulty attending in-person appointments. By integrating these features, Carepatron not only enhances operational efficiency but also contributes to better health outcomes for patients. In summary, Carepatron stands out in the practice management software category by combining a robust set of features with an emphasis on ease of use and customization. Its ability to serve a diverse range of healthcare providers while promoting efficient practice management and improved patient care makes it a valuable tool for any healthcare team looking to enhance their operational effectiveness. **Average Rating:** 4.5/5.0 **Total Reviews:** 485 **How Do G2 Users Rate Carepatron?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 8.4/10 (Category avg: 8.2/10) - **Clinical Documentation:** 8.6/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 9.9/10 (Category avg: 10/10) **Who Is the Company Behind Carepatron?** - **Seller:** [Carepatron](https://www.g2.com/sellers/carepatron) - **Company Website:** https://www.carepatron.com - **Year Founded:** 2018 - **HQ Location:** 408 W 14th Street New York, NY 10014 - **Twitter:** @CarepatronHQ (292 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/carepatron (51 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist, Owner - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 90% Small-Business, 4% Mid-Market #### What Are Carepatron's Pros and Cons? **Pros:** - Ease of Use (139 reviews) - Affordable (68 reviews) - Helpful (58 reviews) - Templates (53 reviews) - User Interface (53 reviews) **Cons:** - Limited Features (48 reviews) - Missing Features (42 reviews) - Limited Customization (27 reviews) - Billing Issues (26 reviews) - Limited Templates (25 reviews) ### What Do G2 Reviewers Say About Carepatron? *AI-generated summary from verified user reviews* **Pros:** - Users praise Carepatron for its **ease of use** , appreciating its intuitive design and customizable features for seamless collaboration. - Users appreciate the **affordable pricing** of Carepatron, finding it to be budget-friendly and effective for their needs. - Users appreciate the **24-hour office support** provided by Carepatron, enhancing their practice with invaluable AI tools. - Users love the **customizable templates** of Carepatron, enhancing their workflow and client interactions seamlessly. - Users appreciate the **intuitive design** of Carepatron, finding it easy to use and efficient for appointment booking. **Cons:** - Users find the **limited features** of Carepatron restrictive, particularly regarding payment processing and integration options. - Users find the **missing features** in Carepatron, especially for payment processing and notifications, quite limiting. - Users experience **limited customization** options in Carepatron, making it hard to tailor the platform to their specific needs. - Users express concern over **billing issues** , including unrecognized amounts and confusing layouts that complicate tracking finances. - Users find the **limited templates** of Carepatron restrict their workflow, desiring more intuitive and automated options. #### What Are Recent G2 Reviews of Carepatron? **"[Responsive Support and a Product That Keeps Improving](https://www.g2.com/survey_responses/carepatron-review-12999334)"** **Rating:** 5.0/5.0 stars *— Michelle J.* [Read full review](https://www.g2.com/survey_responses/carepatron-review-12999334) --- **"[Easy-to-Use Carepatron with Powerful Templates, Billing, and Scheduling](https://www.g2.com/survey_responses/carepatron-review-12999708)"** **Rating:** 5.0/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/carepatron-review-12999708) --- ### 4. [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) Using the most current INTERACT quality improvement tools, data collection and assessments are embedded throughout clinical workflows in PointClickCare, makes it easy for clinicians to use the industry-standard clinical protocols as part of their normal routine. **Average Rating:** 4.5/5.0 **Total Reviews:** 16 **How Do G2 Users Rate PointClickCare Skilled Nursing Platform?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 9.4/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.7/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind PointClickCare Skilled Nursing Platform?** - **Seller:** [PointClickCare](https://www.g2.com/sellers/pointclickcare) - **Year Founded:** 2000 - **HQ Location:** Mississauga, Ontario - **Twitter:** @PointClickCare (4,117 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/50625/ (2,301 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 56% Mid-Market, 38% Enterprise #### What Are PointClickCare Skilled Nursing Platform's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Data Security (1 reviews) - Easy Access (1 reviews) - Efficiency (1 reviews) **Cons:** - Data Management Issues (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About PointClickCare Skilled Nursing Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly and intuitive design** of PointClickCare, making it easy to access essential information. - Users value the **data security** features, ensuring quick and efficient communication while protecting sensitive resident information. - Users value the **easy access** to real-time resident information, enhancing their clinical and administrative workflow. - Users value the **efficiency** of PointClickCare, benefiting from quick access to crucial resident information. **Cons:** - Users find **data management issues** frustrating, as information needs to be updated in multiple places manually. - Users are frustrated by the **lack of duplicate prevention** in medical record number generation, leading to potential errors. #### What Are Recent G2 Reviews of PointClickCare Skilled Nursing Platform? **"[All-in-One Solution for Easy Access to Resident Information](https://www.g2.com/survey_responses/pointclickcare-skilled-nursing-platform-review-12294164)"** **Rating:** 4.5/5.0 stars *— Marjory B.* [Read full review](https://www.g2.com/survey_responses/pointclickcare-skilled-nursing-platform-review-12294164) --- **"[One of the Most User-Friendly EHRs—Easy Imports and All-in-One Access](https://www.g2.com/survey_responses/pointclickcare-skilled-nursing-platform-review-12474023)"** **Rating:** 5.0/5.0 stars *— Howard B.* [Read full review](https://www.g2.com/survey_responses/pointclickcare-skilled-nursing-platform-review-12474023) --- #### What Are G2 Users Discussing About PointClickCare Skilled Nursing Platform? - [What services does Skilled Nursing provide?](https://www.g2.com/discussions/what-services-does-skilled-nursing-provide) - [What is PointClickCare?](https://www.g2.com/discussions/what-is-pointclickcare) - [Is PointClickCare an EHR?](https://www.g2.com/discussions/is-pointclickcare-an-ehr) - [What is PointClickCare used for?](https://www.g2.com/discussions/what-is-pointclickcare-used-for) - 1 comment ### 5. [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been a trusted partner in the healthcare industry since 1999, with over 180,000 physicians and more than one million medical professionals using their solutions. eCW EMR is a comprehensive, secure, scalable, intelligent cloud solution that allows providers to access their data from anywhere at any time. It features cutting-edge technology that help you develop processes and strategies to improve office efficiencies. These “AI assistants” include PRISMA, a health information search engine that brings together patient records from a variety of healthcare systems; Scribe, an automated documentation tool that saves time and enhances accuracy; and Eva, a virtual assistant that gives providers access to patient histories, health records, and scheduling at the point of care. These features streamline workflows and automate administrative tasks so providers can focus more on patient care. eCW RCM and billing services allow healthcare providers to streamline billing processes and improve their bottom line. Whether providers manage their billing in-house or outsource it to eCW, they can be assured of high-quality services and achieve up to a 98% or higher first-pass acceptance rate. The in-office billing solutions provide increased control over the billing process, improved accuracy and efficiency, and reduced costs associated with outsourcing. Providers can also automate their billing solutions using bots, which can help reduce administrative burdens and improve accuracy. For providers who prefer to outsource their billing, eCW services provide experienced billing professionals who use the latest technology and best practices to ensure timely and accurate billing while providing comprehensive reporting and analytics to help providers manage their revenue cycle. eCW offers patient engagement tools that benefit front office staff and healthcare providers. For front office staff, online check-in and online appointment booking tools can significantly reduce administrative burdens and improve patient satisfaction. For healthcare providers, tools such as Patient Portal, Messenger, healow Pay, and telehealth can improve care coordination, enhance the patient experience, and provide virtual care options. With the rise of Value-Based Care, the healthcare industry has shifted its focus from quantity to quality of care. Providers are now incentivized to deliver high-quality care that produces positive patient outcomes rather than focusing on more services. This shift has also created new challenges, particularly in care coordination, coding, and population health management. eCW bridges these gaps by offering tools including HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring, enabling providers to better manage patient populations, and improve care coordination. These tools help providers deliver high-quality care that meets the needs of both patients, providers, and payers, positioning them for success in the Value-Based Care landscape. eCW offers a comprehensive suite of healthcare IT solutions that help providers deliver high-quality care while improving practice efficiency and revenue cycle management. **Average Rating:** 3.7/5.0 **Total Reviews:** 157 **How Do G2 Users Rate eClinicalWorks?** - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 7.6/10 (Category avg: 8.2/10) - **Clinical Documentation:** 8.0/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind eClinicalWorks?** - **Seller:** [eClinicalWorks](https://www.g2.com/sellers/eclinicalworks) - **Year Founded:** 1999 - **HQ Location:** Westborough, MA - **Twitter:** @eClinicalWorks (21,008 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/21867/ (5,417 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Medical Assistant - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 52% Small-Business, 31% Mid-Market #### What Are eClinicalWorks's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - User Interface (2 reviews) - Accessibility (1 reviews) - Appointment Scheduling (1 reviews) - Booking Ease (1 reviews) **Cons:** - Slow Loading (2 reviews) - Slow Performance (2 reviews) - System Instability (2 reviews) - Technical Issues (2 reviews) - Login Issues (1 reviews) ### What Do G2 Reviewers Say About eClinicalWorks? *AI-generated summary from verified user reviews* **Pros:** - Users find eClinicalWorks to be very **easy to use** , enhancing productivity and integration for small businesses. - Users appreciate the **easy-to-use interface** of eClinicalWorks, enhancing focus and workflow efficiency for small businesses. - Users value the **user-friendly accessibility** of eClinicalWorks, finding it ideal for small-cap businesses and enhancing focus. - Users value the **appointment scheduling** feature of eClinicalWorks for its efficiency and document accessibility for PTs and doctors. - Users appreciate the **booking ease** with eClinicalWorks, ensuring up-to-date documents and seamless appointment scheduling with doctors. **Cons:** - Users experience **slow loading** issues with eClinicalWorks, causing frustration during multitasking and overall inefficiency. - Users experience **slow performance** with eClinicalWorks, facing lags, processing delays, and frustrating automatic logouts. - Users often face **system instability** with eClinicalWorks, experiencing lag and automatic logouts that hinder productivity. - Users experience **technical issues** with eClinicalWorks, including lagging, automatic logout, and inefficient processing times. - Users often face **login issues** , experiencing automatic logouts and frustrating lag times during use. #### What Are Recent G2 Reviews of eClinicalWorks? **"[Versatile EHR for Clinical Operations, Care Coordination, and Population Health](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)"** **Rating:** 4.5/5.0 stars *— Reneisha H.* [Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-12750469) --- **"[Improved Workplace Efficiency](https://www.g2.com/survey_responses/eclinicalworks-review-12547787)"** **Rating:** 5.0/5.0 stars *— Connie J.* [Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-12547787) --- #### What Are G2 Users Discussing About eClinicalWorks? - [What is eClinicalWorks used for?](https://www.g2.com/discussions/what-is-eclinicalworks-used-for) ### 6. [Practice Better](https://www.g2.com/products/practice-better/reviews) Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry. **Average Rating:** 4.7/5.0 **Total Reviews:** 297 **How Do G2 Users Rate Practice Better?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 8.7/10 (Category avg: 8.2/10) - **Clinical Documentation:** 8.8/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Practice Better?** - **Seller:** [Green Patch Inc](https://www.g2.com/sellers/green-patch-inc) - **Company Website:** https://practicebetter.io/ - **Year Founded:** 2014 - **HQ Location:** Toronto, ON, CA - **Twitter:** @thatcleanlife (4,778 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16034130 (88 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Registered Dietitian - **Top Industries:** Health, Wellness and Fitness, Alternative Medicine - **Company Size:** 96% Small-Business #### What Are Practice Better's Pros and Cons? **Pros:** - Ease of Use (74 reviews) - Features (57 reviews) - Efficiency (42 reviews) - Easy Integrations (34 reviews) - Integrations (31 reviews) **Cons:** - Missing Features (37 reviews) - Limited Features (26 reviews) - Not User-Friendly (17 reviews) - Integration Issues (16 reviews) - Expensive (13 reviews) ### What Do G2 Reviewers Say About Practice Better? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Practice Better, facilitating smooth client interactions and efficient practice management. - Users love the **streamlined client interactions** and intuitive features of Practice Better, greatly enhancing practice management. - Users value the **efficiency** of Practice Better, allowing for faster client management and streamlined back office tasks. - Users appreciate the **easy integrations** of Practice Better, enabling seamless organization of virtual sessions and client management. - Users love the **seamless integrations** of Practice Better, enhancing their workflow and client interactions efficiently. **Cons:** - Users express a desire for **missing features** in the Starter Plan, limiting their experience and access to valuable resources. - Users desire more **editing features** in Practice Better, particularly in the group chat and module creation areas. - Users find Practice Better to be **not user-friendly** , especially on iPad, causing frustration with navigation and features. - Users express concerns about **integration issues** , particularly with labs and third-party platforms, affecting usability and efficiency. - Users find the **high cost** of Practice Better challenging, especially for new businesses on a budget. #### What Are Recent G2 Reviews of Practice Better? **"[Elite, Easy-to-Use Platform with Outstanding Customer Service](https://www.g2.com/survey_responses/practice-better-review-12488200)"** **Rating:** 5.0/5.0 stars *— Stephanie Z.* [Read full review](https://www.g2.com/survey_responses/practice-better-review-12488200) --- **"[Exceeded Expectations: Intake Forms to Invoices, It Handles It All](https://www.g2.com/survey_responses/practice-better-review-12937619)"** **Rating:** 5.0/5.0 stars *— Wendy N.* [Read full review](https://www.g2.com/survey_responses/practice-better-review-12937619) --- #### What Are G2 Users Discussing About Practice Better? - [What do you like most about Practice Better for managing client health records, and what improvements could be made?](https://www.g2.com/discussions/what-do-you-like-most-about-practice-better-for-managing-client-health-records-and-what-improvements-could-be-made) - [What is the better app?](https://www.g2.com/discussions/what-is-the-better-app) - 1 comment - [Is practice Better hipaa compliant?](https://www.g2.com/discussions/is-practice-better-hipaa-compliant) - 1 comment - [Is Canadian practice better?](https://www.g2.com/discussions/is-canadian-practice-better) - 1 comment ### 7. [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) EHRYourWay is an end-to-end, ONC-certified electronic health record (EHR) solution specifically designed for the unique needs of behavioral health organizations. This comprehensive platform caters to outpatient and inpatient mental health clinics, addiction treatment centers, psychiatric hospitals, and Certified Community Behavioral Health Clinics (CCBHCs). By integrating all necessary functionalities—from patient intake and admissions to scheduling, clinical documentation, billing, and reporting—EHRYourWay eliminates the need for multiple vendors and disjointed systems, providing a seamless experience for users. Targeted primarily at healthcare providers in the behavioral health sector, EHRYourWay addresses the complexities of clinical workflows, compliance, and billing associated with mental health care. The platform is particularly beneficial for organizations that require a high degree of customization in their documentation and operational processes. Unlike rigid EHR systems that impose predefined workflows, EHRYourWay allows organizations to configure the platform according to their specific needs, ensuring that forms, workflows, and rules align with existing practices. This flexibility is essential for maintaining efficiency and minimizing disruption in clinical settings. One of the standout features of EHRYourWay is its robust clinical documentation capabilities. The platform enables users to create fully customized electronic replicas of their existing paper forms, allowing clinical staff to document care in a familiar format. It supports a wide range of behavioral health documentation, including psychiatric evaluations, therapy progress notes, and treatment plans. Additionally, built-in validated assessments, such as the PHQ-9 and GAD-7, automate scoring, while the integrated treatment planning module ensures continuity across patient records, linking assessments, diagnoses, and treatment goals in a comprehensive, audit-ready manner. In terms of billing and revenue cycle management, EHRYourWay streamlines the entire process from eligibility verification to claims submission. Its advanced fee schedule rules engine automates the determination of CPT codes and charge amounts, reducing manual entry and minimizing errors. The platform accommodates complex billing requirements, supporting various payers, including Medicaid, Medicare, and commercial insurers. Furthermore, EHRYourWay is equipped with compliance features, such as SOC 2 and ONC certifications, ensuring that organizations remain audit-ready while adhering to regulatory standards. EHRYourWay also excels in practice management, offering integrated solutions for scheduling, telehealth, patient portals, and intake management without the need for third-party add-ons. With a dedicated team of over 150 developers focused exclusively on behavioral health, EHRYourWay provides specialized support seven days a week, ensuring that users receive assistance tailored to their operational needs. This commitment to understanding the intricacies of behavioral health operations sets EHRYourWay apart as a comprehensive solution for organizations striving to enhance their clinical and administrative workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 332 **How Do G2 Users Rate EHRYourWay?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 9.5/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.6/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind EHRYourWay?** - **Seller:** [EHR Your Way](https://www.g2.com/sellers/ehr-your-way) - **Company Website:** https://ehryourway.com/ - **Year Founded:** 2008 - **HQ Location:** San Diego, California - **Twitter:** @ehryourway (168 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ehr-your-way/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist, Office Manager - **Top Industries:** Mental Health Care, Hospital & Health Care - **Company Size:** 55% Small-Business, 43% Mid-Market #### What Are EHRYourWay's Pros and Cons? **Pros:** - Ease of Use (189 reviews) - Customer Support (69 reviews) - Customization (57 reviews) - Document Management (56 reviews) - Intuitive Use (42 reviews) **Cons:** - Limited Customization (21 reviews) - Learning Curve (13 reviews) - Limited Features (13 reviews) - Technical Issues (12 reviews) - Not User-Friendly (11 reviews) ### What Do G2 Reviewers Say About EHRYourWay? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of EHRYourWay, appreciating time-saving features like auto-population of forms. - Users appreciate the **responsive customer support** of EHRYourWay, enhancing their experience and ensuring smooth operations. - Users value the **extensive customization** of EHRYourWay, making it adaptable and user-friendly for their organization. - Users value the **efficient document management** of EHRYourWay, enabling quick access to client information during emergencies. - Users value the **intuitive use** of EHRYourWay, finding it simple and user-friendly for daily tasks. **Cons:** - Users find the **limited customization** options frustrating, hindering their ability to tailor the interface and features. - Users experience a **significant learning curve** with EHRYourWay, finding navigation challenging for new users. - Users note the **limited features** of EHRYourWay, particularly lacking mobile access and attachment capabilities. - Users often face **technical issues** like bugs, slow performance, and limited multitasking, impacting their workflow efficiency. - Users report that EHRYourWay is **not user-friendly** , with performance issues and a confusing interface that hinders workflow. #### What Are Recent G2 Reviews of EHRYourWay? **"[Extremely Helpful and Time-Saving EHR with Minimal Issues](https://www.g2.com/survey_responses/ehryourway-review-12210651)"** **Rating:** 5.0/5.0 stars *— Amanda J.* [Read full review](https://www.g2.com/survey_responses/ehryourway-review-12210651) --- **"[Consistently Excellent Support and a Smooth EHRYW Implementation](https://www.g2.com/survey_responses/ehryourway-review-12678542)"** **Rating:** 4.0/5.0 stars *— Kate T.* [Read full review](https://www.g2.com/survey_responses/ehryourway-review-12678542) --- #### What Are G2 Users Discussing About EHRYourWay? - [What are the EHR functions?](https://www.g2.com/discussions/what-are-the-ehr-functions) - 1 comment - [What are the key components of an EHR?](https://www.g2.com/discussions/what-are-the-key-components-of-an-ehr) - [What are the unique features of electronic health record software?](https://www.g2.com/discussions/what-are-the-unique-features-of-electronic-health-record-software) - 1 comment - [What are the features of an EHR system?](https://www.g2.com/discussions/ehr-your-way-what-are-the-features-of-an-ehr-system) ### 8. [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) NextGen Healthcare provides ambulatory practices of all sizes award-winning solutions along with dedicated support and professional services. We align with your goals to achieve the success that results in healthier patients and happier providers. NextGen® Enterprise EHR offers your practice configurable clinical content, intuitive workflows, and an integrated patient experience platform that incorporates telehealth. With NextGen® Mobile, your providers’ smartphones become an extension of your EHR, which saves valuable time. NextGen has its own fully integrated solutions that provide dictation, speech-to-text, direct to desktop and Ambient Listening AI technology. NextGen Mobile Pro provides these capabilities to our clients, replacing their need for additional integrated solutions. Managed cloud hosting keeps your practice secure and makes upgrades easy, though on-premise options are also available. NextGen® Enterprise PM supports patient registration and scheduling, eligibility verification, and pre-service financial clearance. It also provides rules-based charge creation, claims scrubbing and processing, and supports A/R management and collections and reporting. Your healthcare organization can benefit from robust technology and professional services that integrate with your EHR and PM system. You can enhance patient engagement, better manage your revenue cycle, optimize the management of your patient population, and expand communication with other healthcare organizations. NextGen® Office is a cloud-based EHR designed to support your practice growth, save staff time, and increase patient volume. This fully integrated clinical and billing platform features specialty-specific EHR content, mobile accessibility, a revenue cycle management system, and a convenient patient portal. Your care team can benefit from easy-to-use, cost-efficient technology that adapts to their workflow and is accessible from anywhere. They can touch, talk, or type encounter notes directly into the clinical documentation. Patients can also be empowered to manage their care as you enable them to go online to schedule appointments, request refills, schedule virtual visits, and connect with their providers. **Average Rating:** 3.7/5.0 **Total Reviews:** 166 **How Do G2 Users Rate NextGen Healthcare EHR?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 7.8/10 (Category avg: 8.2/10) - **Clinical Documentation:** 7.9/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind NextGen Healthcare EHR?** - **Seller:** [NextGen Healthcare](https://www.g2.com/sellers/nextgen-healthcare) - **Company Website:** https://www.nextgen.com - **Year Founded:** 1974 - **HQ Location:** Remote - **Twitter:** @NextGen (21,203 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/12738/ (3,193 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 54% Mid-Market, 40% Small-Business #### What Are NextGen Healthcare EHR's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Helpful (3 reviews) - Customizability (2 reviews) - Customization (2 reviews) - Customization Options (2 reviews) **Cons:** - Difficult Navigation (3 reviews) - Navigation Difficulty (2 reviews) - Poor Usability (2 reviews) - Access Issues (1 reviews) - Client Management (1 reviews) ### What Do G2 Reviewers Say About NextGen Healthcare EHR? *AI-generated summary from verified user reviews* **Pros:** - Users find NextGen Healthcare EHR to be **easy to use and train new staff** , with improved and prompt support. - Users find the **support from NextGen Healthcare EHR** to be fast, helpful, and effective for training new users. - Users appreciate the **customizability** of NextGen Healthcare EHR, enhancing their workflow through tailored solutions. - Users appreciate the **customization options** in NextGen Healthcare EHR, enhancing workflow and ease of navigation. - Users appreciate the **customization options** in NextGen Healthcare EHR, enhancing workflow and making navigation user-friendly. **Cons:** - Users find the **difficult navigation** of NextGen Healthcare EHR frustrating, complicating patient enrollment and access. - Users find the **navigation difficult** , with excessive clicking required and challenges in patient portal usability. - Users find the **poor usability** of NextGen Healthcare EHR frustrating, impacting patient enrollment and increasing workflow complications. - Users find the **patient portal access difficult** , making it challenging to enroll patients and reduce phone calls. - Users are frustrated by the **excessive clicks** needed for navigation and the limitation to one patient chart at a time. #### What Are Recent G2 Reviews of NextGen Healthcare EHR? **"[Robust Features with Slight Learning Curve](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12928141)"** **Rating:** 4.0/5.0 stars *— Chez G.* [Read full review](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12928141) --- **"[NextGen Healthcare EHR: Driving Efficiency and Innovation at MSO Holdings](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12891947)"** **Rating:** 5.0/5.0 stars *— Jose D.* [Read full review](https://www.g2.com/survey_responses/nextgen-healthcare-ehr-review-12891947) --- #### What Are G2 Users Discussing About NextGen Healthcare EHR? - [What is NextGen Healthcare EHR used for?](https://www.g2.com/discussions/what-is-nextgen-healthcare-ehr-used-for) - [How much does NextGen EHR cost?](https://www.g2.com/discussions/how-much-does-nextgen-ehr-cost) - [How do you use NextGen EHR?](https://www.g2.com/discussions/how-do-you-use-nextgen-ehr) - [Who uses NextGen?](https://www.g2.com/discussions/who-uses-nextgen) - [What is NextGen software?](https://www.g2.com/discussions/what-is-nextgen-software) - 1 comment ### 9. [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) Pabau is the all-in-one practice management platform built to help healthcare clinics and med spas run smarter, grow faster, and deliver outstanding client care. Trusted by over 3500 practices worldwide, Pabau acts as your mission control – combining powerful revenue-driving tools with smart automations that save time and reduce admin. From integrated payments and card-on-file charging to EMRs, charting, calendars, online bookings, inventory tracking, and before-and-after photo storage – everything you need is in one place. Automate pre-care and after-care emails, send appointment reminders via SMS or email, manage your reputation, and run multi-location operations effortlessly. With Pabau, you’ll spend less time on admin and more time doing what you do best – while your marketing runs in the background. **Average Rating:** 4.8/5.0 **Total Reviews:** 305 **How Do G2 Users Rate Pabau Practice Management?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 9.4/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.4/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Pabau Practice Management?** - **Seller:** [Pabau](https://www.g2.com/sellers/pabau) - **Year Founded:** 2012 - **HQ Location:** London, England - **Twitter:** @PabauCRM (653 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pabau-ltd/ (167 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Doctor - **Top Industries:** Medical Practice, Health, Wellness and Fitness - **Company Size:** 100% Small-Business, 1% Mid-Market #### What Are Pabau Practice Management's Pros and Cons? **Pros:** - Customer Support (64 reviews) - Ease of Use (60 reviews) - Helpful (57 reviews) - Staff Support (43 reviews) - Features (36 reviews) **Cons:** - Technical Issues (17 reviews) - Complex Setup (15 reviews) - Difficult Setup (11 reviews) - Difficult Learning (10 reviews) - Limited Features (10 reviews) ### What Do G2 Reviewers Say About Pabau Practice Management? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **amazing customer support** from Pabau, highlighting their guidance and genuine investment in success. - Users appreciate the **ease of use** of Pabau Practice Management, facilitating smooth navigation and integration into their clinics. - Users commend the **exceptional customer service** of Pabau Practice Management, highlighting responsiveness and helpfulness from the support staff. - Users commend the **attentive staff support** that enhances their overall experience with Pabau Practice Management. - Users find Pabau Practice Management's **wide range of easy-to-use features** essential for streamlined clinic operations. **Cons:** - Users find the **technical issues** in Pabau Practice Management challenging, though support is available to assist swiftly. - Users find Pabau's **complex setup** challenging, often requiring significant time and training to navigate effectively. - Users find the **difficult setup** of Pabau Practice Management confusing and time-consuming, impacting their onboarding experience. - Users face a **difficult learning curve** with Pabau, as certain features lack intuitiveness and require extensive training. - Users note the **limited features** of Pabau Practice Management, which often require training and support for effective use. #### What Are Recent G2 Reviews of Pabau Practice Management? **"[Seamless All-in-One Clinic System with Great Pabau Support](https://www.g2.com/survey_responses/pabau-practice-management-review-12789827)"** **Rating:** 5.0/5.0 stars *— Nicole F.* [Read full review](https://www.g2.com/survey_responses/pabau-practice-management-review-12789827) --- **"[Great for managing bookings and improving patient communication](https://www.g2.com/survey_responses/pabau-practice-management-review-12780724)"** **Rating:** 5.0/5.0 stars *— Zenaida B.* [Read full review](https://www.g2.com/survey_responses/pabau-practice-management-review-12780724) --- #### What Are G2 Users Discussing About Pabau Practice Management? - [What do you like most about Pabau for managing your medical practice, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-pabau-for-managing-your-medical-practice-and-what-improvements-would-you-suggest) ### 10. [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) PointClickCare's Senior Living Platform is a comprehensive, cloud-based solution designed to enhance the operational efficiency and care quality within senior living communities. By integrating clinical, financial, and operational functions into a single system, it streamlines workflows, reduces administrative burdens, and fosters better communication among care teams. This platform empowers staff to deliver personalized, proactive care, ultimately improving resident outcomes and satisfaction. Key Features and Functionality: - Resident Management: Provides comprehensive resident profiles, including medical history, care plans, and medication lists, facilitating personalized care. - Paperless Move-Ins: Eliminates manual move-in paperwork, allowing staff to spend more time engaging with new residents while supporting compliance. - Pharmacy Collaboration: Simplifies medication order management through seamless integration with preferred pharmacies, ensuring timely medication availability. - Integrated Billing: Aligns billing with resident management and service documentation to maximize reimbursement and enhance trust with residents and their families. - Actionable Reporting Dashboards: Offers interactive dashboards for enterprise-level leaders and local teams, facilitating improved resident outcomes and operational efficiency. - Mobile Accessibility: Features mobile applications like PointClickCare Companion, enabling real-time documentation and communication at the point of care. Primary Value and Solutions Provided: The Senior Living Platform addresses critical challenges in senior care by enhancing care coordination, reducing administrative tasks, and improving financial performance. By providing real-time, comprehensive resident information and streamlining operations, it enables care teams to deliver personalized, proactive care. This approach not only improves resident outcomes and satisfaction but also helps communities manage staffing shortages and rising operational costs effectively. Additionally, the platform's integration with North America's largest long-term and post-acute care dataset offers unparalleled insights, supporting data-driven decision-making and continuous improvement in care delivery. **Average Rating:** 4.2/5.0 **Total Reviews:** 26 **How Do G2 Users Rate PointClickCare Senior Living Platform?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 10.0/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.2/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind PointClickCare Senior Living Platform?** - **Seller:** [PointClickCare](https://www.g2.com/sellers/pointclickcare) - **Year Founded:** 2000 - **HQ Location:** Mississauga, Ontario - **Twitter:** @PointClickCare (4,117 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/50625/ (2,301 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 42% Enterprise, 42% Mid-Market #### What Are PointClickCare Senior Living Platform's Pros and Cons? **Pros:** - Data Security (1 reviews) - Ease of Use (1 reviews) **Cons:** - Inefficient Reporting (1 reviews) ### What Do G2 Reviewers Say About PointClickCare Senior Living Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **secure handling of resident information** and enjoy the user-friendly access to physicians. - Users value the **user-friendly design** of PointClickCare, which centralizes resident information effortlessly. **Cons:** - Users struggle with **inefficient reporting** , finding it challenging to locate specific data in generated reports. #### What Are Recent G2 Reviews of PointClickCare Senior Living Platform? **"[Easy Login, Smooth Data Entry, and Multi-Device Access](https://www.g2.com/survey_responses/pointclickcare-senior-living-platform-review-12723530)"** **Rating:** 4.5/5.0 stars *— Melissa Z.* [Read full review](https://www.g2.com/survey_responses/pointclickcare-senior-living-platform-review-12723530) --- **"[Centralized, User-Friendly Solution for Resident Management](https://www.g2.com/survey_responses/pointclickcare-senior-living-platform-review-12064216)"** **Rating:** 4.5/5.0 stars *— Marjory B.* [Read full review](https://www.g2.com/survey_responses/pointclickcare-senior-living-platform-review-12064216) --- #### What Are G2 Users Discussing About PointClickCare Senior Living Platform? - [What is PointClickCare Senior Living Platform used for?](https://www.g2.com/discussions/what-is-pointclickcare-senior-living-platform-used-for) ### 11. [athenaOne](https://www.g2.com/products/athenaone/reviews) athenahealth is providing cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, care coordination, and population health management, as well as Epocrates and other point-of-care mobile apps. Our suite of integrated, network-enabled services works to deliver measurable financial and clinical results for providers. The athenahealth EHR offers a homepage that allows users to review the daily schedule and patient information, manage orders, and view incoming lab results. The billing module can be used in tandem with the EHR or on its own, and features a patented and continuously updated rules engine. Medical practice management tools include visibility into daily responsibilities, custom benchmarking, proactive trends analysis, and more. Patients can utilize a patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal. **Average Rating:** 3.4/5.0 **Total Reviews:** 111 **How Do G2 Users Rate athenaOne?** - **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 8.1/10 (Category avg: 8.2/10) - **Clinical Documentation:** 8.0/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind athenaOne?** - **Seller:** [athenahealth](https://www.g2.com/sellers/athenahealth) - **Year Founded:** 1997 - **HQ Location:** Watertown, MA - **Twitter:** @athenahealth (24,384 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/athenahealth (8,948 employees on LinkedIn®) - **Ownership:** NASDAQ: ATHN **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 46% Small-Business, 36% Mid-Market #### What Are athenaOne's Pros and Cons? **Pros:** - Features (6 reviews) - Ease of Use (5 reviews) - Integrations (4 reviews) - Helpful (3 reviews) - Templates (3 reviews) **Cons:** - Inadequate Reporting (3 reviews) - Learning Curve (3 reviews) - Poor Customer Support (3 reviews) - Billing Issues (2 reviews) - Inefficient Reporting (2 reviews) ### What Do G2 Reviewers Say About athenaOne? *AI-generated summary from verified user reviews* **Pros:** - Users value the **continuous feature enhancements** and deep customization options that improve their experience with athenaOne. - Users value the **ease of use** in athenaOne, highlighting its intuitive templates and seamless calendar features. - Users value the **top-notch API integrations** of athenaOne, enabling seamless tool connectivity for efficient practice management. - Users value the **exceptional customer support** of athenaOne, enhancing their practice experience and fostering productive partnerships. - Users appreciate the **user-friendly templates** of athenaOne, enjoying easy navigation and effective scheduling capabilities. **Cons:** - Users find the **reporting inadequate** , complicating workflows and consuming excessive time for documentation tasks. - Users struggle with the **high learning curve** of athenaOne, finding it clunky and time-consuming for documentation tasks. - Users report **poor customer support** from athenaOne, citing slow response times and unhelpful assistance. - Users experience **billing issues** with athenaOne, citing high costs and inadequate support impacting their workflow negatively. - Users find the **reporting process inefficient** , struggling with complexity and requiring dedicated staff to manage it effectively. #### What Are Recent G2 Reviews of athenaOne? **"[User-Friendly EMR with Excellent Scheduling Tools](https://www.g2.com/survey_responses/athenaone-review-1482555)"** **Rating:** 4.0/5.0 stars *— Verified User in Research* [Read full review](https://www.g2.com/survey_responses/athenaone-review-1482555) --- **"[Easy-to-Navigate EHR with Quick Access to Key Information](https://www.g2.com/survey_responses/athenaone-review-12619892)"** **Rating:** 5.0/5.0 stars *— kelly b.* [Read full review](https://www.g2.com/survey_responses/athenaone-review-12619892) --- #### What Are G2 Users Discussing About athenaOne? - [What are the benefits and challenges of using athenaOne for healthcare practice management?](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-athenaone-for-healthcare-practice-management) - [What is Athena health system?](https://www.g2.com/discussions/what-is-athena-health-system) - [What is Athena EHR?](https://www.g2.com/discussions/what-is-athena-ehr) - [What is Athena electronic medical records?](https://www.g2.com/discussions/what-is-athena-electronic-medical-records) - [What are the benefits of using athenahealth?](https://www.g2.com/discussions/what-are-the-benefits-of-using-athenahealth) ### 12. [SPRY](https://www.g2.com/products/spry-spry/reviews) SPRY: The Fastest-Growing AI-Powered EMR & Billing Platform for Rehab Therapy SPRY isn’t just an EMR—it’s your practice partner. Built specifically for physical therapy clinics, SPRY helps reduce admin costs, increase patient visits, and maximize reimbursements. Its AI-powered, fully integrated platform is designed to enhance efficiency, minimize administrative burdens, improve patient care, and support future-proofing your practice. Why SPRY? Whether you're a clinic owner, physical therapist, clinic manager, billing specialist, or front desk staff, SPRY provides an end-to-end solution that simplifies everything from patient scheduling to automated billing. Our customizable workflows, intuitive interface, and real-time automation empower clinics to operate with confidence and efficiency. Most PT platforms claim to be end-to-end but lack seamless module integration, leaving clinics to deal with inefficiencies and workarounds. With the vision to eliminate these gaps, SPRY provides a truly all-in-one solution that streamlines workflows and ensures everything works effortlessly together. Key Features ✔ AI-Powered Documentation – AI Scribe enables real-time note-taking and seamlessly converts notes into structured SOAP templates. ✔ Automated Billing & Claim Management – Pre-authorization, eligibility verification, claim scrubbing, & Medicare compliance ✔ Real-Time Business Intelligence (BI) Dashboard – Data-driven insights for revenue and performance tracking, with the ability to ask queries in simple language ✔ Seamless Patient Engagement – Online scheduling, digital onboarding, Kiosk check-in & HIPAA-compliant patient portal ✔ Operational Efficiency – AI Fax, automated alerts & co-sign functionality for compliance Powering the Future of Physical Therapy SPRY is backed by industry experts, innovative technology, and deep clinical insights, making it the go-to platform for rehab therapy clinics looking to grow, optimize operations, and improve patient outcomes. **Average Rating:** 4.6/5.0 **Total Reviews:** 77 **How Do G2 Users Rate SPRY?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 9.1/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.3/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 5.4/10 (Category avg: 10/10) **Who Is the Company Behind SPRY?** - **Seller:** [SPRY](https://www.g2.com/sellers/spry) - **Year Founded:** 2021 - **HQ Location:** Wilmington, US - **LinkedIn® Page:** https://www.linkedin.com/company/sprypt/ (240 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Physical Therapist, Owner - **Top Industries:** Health, Wellness and Fitness, Medical Practice - **Company Size:** 84% Small-Business, 16% Mid-Market #### What Are SPRY's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Customer Support (28 reviews) - Efficiency (28 reviews) - Helpful (25 reviews) - Customizability (20 reviews) **Cons:** - Technical Issues (12 reviews) - Slow Performance (9 reviews) - Software Bugs (8 reviews) - Data Management Issues (7 reviews) - Limited Features (7 reviews) ### What Do G2 Reviewers Say About SPRY? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of SPRY, allowing for efficient documentation during work hours effortlessly. - Users greatly appreciate the **outstanding customer support** from Spry, feeling valued and well-assisted throughout their journey. - Users value the **enhanced efficiency** of SPRY, appreciating its automation and user-friendly design for daily processes. - Users value the **exceptional support** from Spry's team, enhancing communication and fostering a strong user experience. - Users appreciate the **high level of customizability** in Spry, enhancing their experience to suit specific needs. **Cons:** - Users report persistent **technical issues** with SPRY, including a complex onboarding process and communication failures. - Users report **slow performance** due to frequent glitches and lag, impacting productivity and workflow efficiency. - Users report frequent **software bugs** with Spry, leading to workflow interruptions and unaddressed issues impacting their practice. - Users experience **data management issues** with redundancy, access difficulties, and occasional glitches in SPRY. - Users express disappointment with Spry's **limited features** , particularly in communication and essential functionalities, causing significant frustration. #### What Are Recent G2 Reviews of SPRY? **"[Clean UI and Fast, Efficient Billing That Helps Close Claims Faster](https://www.g2.com/survey_responses/spry-review-12647308)"** **Rating:** 4.5/5.0 stars *— Brady J.* [Read full review](https://www.g2.com/survey_responses/spry-review-12647308) --- **"[Spry’s Intuitive Design and Hands-On Support Transformed Our Clinic Workflow](https://www.g2.com/survey_responses/spry-review-12543807)"** **Rating:** 5.0/5.0 stars *— Trina S.* [Read full review](https://www.g2.com/survey_responses/spry-review-12543807) --- ### 13. [ClinicMind](https://www.g2.com/products/clinicmind-clinicmind/reviews) Payers have a playbook. Deny first. Delay second. Downcode third. Then audit, consolidate, and repeat — collecting float on every dollar your practice earned but hasn't been paid. They win when your practice runs on disconnected software. A billing platform that doesn't talk to your EHR. A patient portal nobody uses. Credentialing in a spreadsheet. Scheduling in one system, documentation in another. Every gap in your workflow is a gap in your defense — and payers know exactly where to find it. That's the Frankenstack. And it's costing independent practices $40,000–$90,000 a year in denied claims, unbilled encounters, and revenue that was earned but never collected. ClinicMind was built to close those gaps — not with another point solution, but with one unified platform that connects every part of your practice into a single system payers can't exploit. No clinician should suffer burnout or be cheated out of their hard-earned reimbursements by systems that were never designed to work together. We unify EHR, revenue cycle management, billing, patient engagement, scheduling, credentialing, and payments. One platform. One support team. One growth engine. The results speak for themselves. ClinicMind is the #1-rated chiropractic EHR on G2, earned 35 G2 badges in 2025, and was named the top-ranked chiropractic EHR and practice management solution by Black Book Research. Practices that switch to ClinicMind report faster documentation, fewer denials, more predictable revenue, and time back in their day. We're here to give independent practice owners their independence back. Thousands of practices across chiropractic, mental health, and multidisciplinary care already have. Integrated software: EHR (with mobile app) · Billing platform · Practice management · Patient portal · Credentialing · AIScribe (AI-assisted documentation) Integrated services: Managed billing · Credentialing · Coding · Prior authorization · PatientHub (patient engagement & reactivation) **Average Rating:** 4.6/5.0 **Total Reviews:** 221 **How Do G2 Users Rate ClinicMind?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 8.5/10 (Category avg: 8.2/10) - **Clinical Documentation:** 8.7/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 7.9/10 (Category avg: 10/10) **Who Is the Company Behind ClinicMind?** - **Seller:** [ClinicMind](https://www.g2.com/sellers/clinicmind) - **Company Website:** https://clinicmind.com/ - **Year Founded:** 2000 - **HQ Location:** Belleair Bluffs, US - **Twitter:** @WeAreClinicMind (118 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clinicmind/ (355 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Chiropractor - **Top Industries:** Health, Wellness and Fitness, Medical Practice - **Company Size:** 93% Small-Business, 4% Mid-Market #### What Are ClinicMind's Pros and Cons? **Pros:** - Helpful (48 reviews) - Customer Support (43 reviews) - Ease of Use (40 reviews) - Training (25 reviews) - Training Resources (25 reviews) **Cons:** - Billing Issues (11 reviews) - Learning Curve (9 reviews) - Poor Navigation (9 reviews) - Complex Navigation (6 reviews) - Learning Difficulty (6 reviews) ### What Do G2 Reviewers Say About ClinicMind? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **helpfulness of the customer service team** at ClinicMind for their professionalism and care. - Users value the **excellent customer support** from ClinicMind, consistently receiving timely assistance for their needs. - Users value the **ease of use** in ClinicMind, which streamlines tasks for efficient team collaboration. - Users commend the **excellent training support** from ClinicMind, which enhances their chiropractic practice efficiency and adaptability. - Users find the **training resources** helpful, particularly praising Aziz for effective onboarding and ease of use. **Cons:** - Users face frequent **billing issues** with inaccurate allocations, poor training, and communication barriers, complicating the process. - Users find the **learning curve steep** , struggling with new features and inadequate training resources, making onboarding challenging. - Users find **poor navigation** in ClinicMind hinders efficiency, especially in accessing documentation and patient records. - Users find **complex navigation** frustrating, noting challenges in locating information and managing tasks effectively within ClinicMind. - Users find the **learning difficulty** of ClinicMind frustrating, particularly with new features and inadequate training resources. #### What Are Recent G2 Reviews of ClinicMind? **"[Efficient Documentation with Room for Improvement](https://www.g2.com/survey_responses/clinicmind-review-12544855)"** **Rating:** 4.0/5.0 stars *— Sophia W.* [Read full review](https://www.g2.com/survey_responses/clinicmind-review-12544855) --- **"[ClinicMind’s Superb Support and Proactive Updates](https://www.g2.com/survey_responses/clinicmind-review-12954754)"** **Rating:** 5.0/5.0 stars *— Esmeralda C.* [Read full review](https://www.g2.com/survey_responses/clinicmind-review-12954754) --- ### 14. [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) Tebra is an all-in-one EHR and practice management platform designed for independent healthcare practices. The platform includes certified electronic health records, clinical charting, electronic prescribing, lab ordering, scheduling, billing, and claims management, telehealth, and patient engagement tools within a single, integrated system. Rather than relying on disconnected add-ons, Tebra provides native workflows that support care delivery, operations, and patient experience in one platform. The solution is purpose-built to help small and mid-sized practices improve efficiency, reduce administrative complexity, and manage day-to-day operations within one system. **Average Rating:** 4.1/5.0 **Total Reviews:** 255 **How Do G2 Users Rate Tebra (previously Kareo + PatientPop)?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 8.3/10 (Category avg: 8.2/10) - **Clinical Documentation:** 8.2/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Tebra (previously Kareo + PatientPop)?** - **Seller:** [Tebra](https://www.g2.com/sellers/tebra) - **Company Website:** https://www.tebra.com/ - **HQ Location:** Corona del Mar, US - **Twitter:** @TebraOfficial (11,001 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tebra/ (1,054 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 86% Small-Business, 11% Mid-Market #### What Are Tebra (previously Kareo + PatientPop)'s Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Features (4 reviews) - Customer Support (3 reviews) - Efficiency (3 reviews) - User Interface (3 reviews) **Cons:** - Inadequate Reporting (4 reviews) - Inefficiency (4 reviews) - Limited Features (4 reviews) - Billing Issues (3 reviews) - Inefficient Reporting (3 reviews) ### What Do G2 Reviewers Say About Tebra (previously Kareo + PatientPop)? *AI-generated summary from verified user reviews* **Pros:** - Users find Tebra's interface **user-friendly** , with simple tasks, customizable reports, and enjoyable app functionality. - Users appreciate the **user-friendly interface and comprehensive features** of Tebra, enhancing their overall practice management experience. - Users appreciate the **responsive customer support** of Tebra, providing quick resolutions and effective assistance whenever needed. - Users value Tebra's **efficiency** , enabling streamlined management of claims and enhancing workflow for medical practices. - Users appreciate the **user-friendly interface** of Tebra, highlighting clear documentation tabs and customizable templates for ease of use. **Cons:** - Users express frustration with **inadequate reporting** , relying on manual data exports and facing issues with report refreshes. - Users find the **inefficient navigation and slow response times** to requests hinder productivity and increase frustration. - Users find the **limited features** of Tebra restrictive, particularly in filtering, sorting, and billing capabilities. - Users experience **billing issues** with slow claims processing and challenges in managing patient cases effectively. - Users experience **inefficient reporting** with Tebra, struggling with manual data stitching and limited customization options. #### What Are Recent G2 Reviews of Tebra (previously Kareo + PatientPop)? **"[Easy Charge Capture for Accurate Coding](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12731619)"** **Rating:** 5.0/5.0 stars *— Belinda C.* [Read full review](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-12731619) --- **"[Easy to use!](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-7710720)"** **Rating:** 5.0/5.0 stars *— Dawn P.* [Read full review](https://www.g2.com/survey_responses/tebra-previously-kareo-patientpop-review-7710720) --- #### What Are G2 Users Discussing About Tebra (previously Kareo + PatientPop)? - [How much is PatientPop monthly?](https://www.g2.com/discussions/how-much-is-patientpop-monthly) - [Is kareo a clearinghouse?](https://www.g2.com/discussions/is-kareo-a-clearinghouse) - 1 comment - [Is PatientPop a CRM?](https://www.g2.com/discussions/is-patientpop-a-crm) - [How much does kareo cost?](https://www.g2.com/discussions/how-much-does-kareo-cost) - 1 comment - [How is PatientPop different?](https://www.g2.com/discussions/how-is-patientpop-different) ### 15. [Nextech EHR](https://www.g2.com/products/nextech-ehr/reviews) Nextech is redefining what’s possible in specialty healthcare. As an award-winning technology partner for specialty practices and med spas, we deliver intelligent, connected solutions that streamline workflows, strengthen financial performance, and elevate patient experience. With more than 25 years dedicated to specialty practices, Nextech blends deep understanding with thoughtful innovation that reduces friction, simplifies complexity, and makes technology feel more intuitive for the people who use it. Our connected platform helps practices operate with confidence, create meaningful patient experiences, and stay ahead in a rapidly evolving healthcare environment. Our mission is to make specialty care more intelligent, more efficient, and easier for the people who deliver it, so providers can focus on patients, and practices can thrive. **Average Rating:** 4.3/5.0 **Total Reviews:** 41 **How Do G2 Users Rate Nextech EHR?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 9.2/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.4/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Nextech EHR?** - **Seller:** [Nextech](https://www.g2.com/sellers/nextech-2e0f1614-c674-4fee-898d-9813dbe6f98a) - **Company Website:** https://www.nextech.com - **Year Founded:** 1997 - **HQ Location:** Tampa, US - **Twitter:** @NextechEMRPM (717 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/216409/ (581 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 68% Small-Business, 29% Mid-Market #### What Are Nextech EHR's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Documentation (1 reviews) - Document Management (1 reviews) - Efficiency (1 reviews) - Learning (1 reviews) **Cons:** - System Instability (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About Nextech EHR? *AI-generated summary from verified user reviews* **Pros:** - Users find Nextech EHR **incredibly user-friendly** , facilitating smooth transitions and effortless daily use with efficient organization. - Users appreciate the **user-friendly documentation** of Nextech EHR, enabling smooth transitions and efficient daily operations. - Users love the **user-friendly document management** of Nextech EHR, facilitating a smooth transition and efficient organization. - Users value the **efficiency** of Nextech EHR, which streamlines operations and enhances productivity in their practice. - Users appreciate the **user-friendly learning experience** of Nextech EHR, which facilitates a smooth and effortless transition. **Cons:** - Users find the **system instability** of Nextech EHR frustrating due to frequent downtime from constant updates. - Users frequently face **update issues** with Nextech EHR, experiencing downtime that disrupts their workflow and accessibility. #### What Are Recent G2 Reviews of Nextech EHR? **"[Excellent tool to keep EMR](https://www.g2.com/survey_responses/nextech-ehr-review-11363196)"** **Rating:** 5.0/5.0 stars *— David P.* [Read full review](https://www.g2.com/survey_responses/nextech-ehr-review-11363196) --- **"[Streamlined Organization with Easy-to-Learn Interface](https://www.g2.com/survey_responses/nextech-ehr-review-11972869)"** **Rating:** 5.0/5.0 stars *— Arleth G.* [Read full review](https://www.g2.com/survey_responses/nextech-ehr-review-11972869) --- ### 16. [Fusion by Ensora Health](https://www.g2.com/products/fusion-by-ensora-health/reviews) Fusion by Ensora Health is a leading all‑in‑one EHR built specifically for occupational, physical, and speech therapists. Designed around the unique needs of pediatric practices, Fusion brings your entire workflow together in one place. From scheduling and patient charts to billing, documentation, and payments, it streamlines day‑to‑day operations so you can spend less time on administrative work and more time supporting stronger client outcomes. Fusion is built for pediatric therapy practices of any size - from solo providers to multi‑location clinics - and can be customized to match the specific needs of your practice, whether private or clinic‑based. **Average Rating:** 4.5/5.0 **Total Reviews:** 34 **How Do G2 Users Rate Fusion by Ensora Health?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 8.2/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.6/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 0/10 (Category avg: 10/10) **Who Is the Company Behind Fusion by Ensora Health?** - **Seller:** [Ensora Health (formerly Therapy Brands)](https://www.g2.com/sellers/ensora-health-formerly-therapy-brands) - **Company Website:** https://ensorahealth.com/ - **Year Founded:** 2020 - **HQ Location:** Birmingham, US - **LinkedIn® Page:** https://www.linkedin.com/company/therapy-brands/mycompany/ (406 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Speech Language Pathologist - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Fusion by Ensora Health's Pros and Cons? **Pros:** - Ease of Use (15 reviews) - Features (6 reviews) - Helpful (6 reviews) - User Interface (6 reviews) - Billing Efficiency (4 reviews) **Cons:** - Difficult Navigation (5 reviews) - Poor Navigation (4 reviews) - Poor Usability (4 reviews) - Slow Performance (4 reviews) - Billing Issues (3 reviews) ### What Do G2 Reviewers Say About Fusion by Ensora Health? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Fusion by Ensora Health, finding it user-friendly and intuitive to navigate. - Users appreciate the **user-friendly features** of Fusion, enabling efficient evaluations and seamless documentation for pediatric care. - Users praise the **exceptional customer service** and the intuitive design for pediatric therapy, enhancing usability significantly. - Users value the **user-friendly interface** of Fusion by Ensora Health, enhancing accessibility for pediatric therapy professionals. - Users appreciate the **billing efficiency** of Fusion, enabling quick and automated billing processes for their evaluations. **Cons:** - Users find **difficult navigation** in Fusion, with challenging reporting and functionality impacting their overall experience. - Users struggle with **poor navigation** , as switching between claims and using options is cumbersome and inefficient. - Users find the **poor usability** of Fusion complicates invoicing, reporting, and overall clinic management. - Users report **slow performance** with pop-ups and response times, impacting their overall efficiency and experience. - Users face **billing issues** with confusing reports, inadequate organization, and difficulties navigating claim forms effectively. #### What Are Recent G2 Reviews of Fusion by Ensora Health? **"[Effortless Speech Therapy Management with Top-Notch Support](https://www.g2.com/survey_responses/fusion-by-ensora-health-review-12636657)"** **Rating:** 5.0/5.0 stars *— Rebecca R.* [Read full review](https://www.g2.com/survey_responses/fusion-by-ensora-health-review-12636657) --- **"[Streamlined Scheduling with Minor Hiccups](https://www.g2.com/survey_responses/fusion-by-ensora-health-review-12514485)"** **Rating:** 4.5/5.0 stars *— Amelia M.* [Read full review](https://www.g2.com/survey_responses/fusion-by-ensora-health-review-12514485) --- #### What Are G2 Users Discussing About Fusion by Ensora Health? - [What is Pediatric Therapy EMR used for?](https://www.g2.com/discussions/what-is-pediatric-therapy-emr-used-for) ### 17. [Cerner](https://www.g2.com/products/cerner/reviews) Cerner's Practice Management solution is a comprehensive system designed to streamline administrative and financial operations within healthcare practices. It integrates seamlessly with electronic health records (EHR) to enhance efficiency and improve patient care. The system offers robust scheduling capabilities, allowing for efficient appointment management and resource allocation. It includes billing and revenue cycle management tools to optimize financial performance and ensure accurate claims processing. Additionally, the solution provides reporting and analytics features, offering insights into practice performance and aiding in informed decision-making. By automating routine tasks and reducing administrative burdens, Cerner's Practice Management solution enables healthcare providers to focus more on patient care, ultimately enhancing the overall patient experience. **Average Rating:** 3.5/5.0 **Total Reviews:** 224 **How Do G2 Users Rate Cerner?** - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 7.8/10 (Category avg: 8.2/10) - **Clinical Documentation:** 7.9/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Cerner?** - **Seller:** [Cerner](https://www.g2.com/sellers/cerner) - **Year Founded:** 1979 - **HQ Location:** Kansas City, MO - **LinkedIn® Page:** https://www.linkedin.com/company/2812/ (11,348 employees on LinkedIn®) - **Ownership:** VIE - Vienna Stock Exchange - **Total Revenue (USD mm):** $5,505 **Who Uses This Product?** - **Who Uses This:** Registered Nurse, RN - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 72% Enterprise, 24% Mid-Market #### What Are Cerner's Pros and Cons? **Pros:** - Charting (1 reviews) - Ease of Use (1 reviews) **Cons:** - Slow Performance (1 reviews) ### What Do G2 Reviewers Say About Cerner? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Cerner, benefiting from clear labeling and efficient charting capabilities. - Users appreciate the **ease of use** of Cerner, benefiting from clear labeling and efficient charting capabilities. **Cons:** - Users often experience **slow performance** with Cerner, finding the software laggy at times. #### What Are Recent G2 Reviews of Cerner? **"[Great software for a mental health setting.](https://www.g2.com/survey_responses/cerner-review-11100103)"** **Rating:** 4.5/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/cerner-review-11100103) --- **"[Comprehensive, feature-rich EHR](https://www.g2.com/survey_responses/cerner-review-12481792)"** **Rating:** 4.0/5.0 stars *— Ritesh S.* [Read full review](https://www.g2.com/survey_responses/cerner-review-12481792) --- #### What Are G2 Users Discussing About Cerner? - [What is Cerner used for?](https://www.g2.com/discussions/what-is-cerner-used-for) ### 18. [WebPT](https://www.g2.com/products/webpt/reviews) WebPT empowers rehab therapists to better engage patients, improve care, and achieve scalable growth with solutions to help manage every aspect of their practice. As the industry’s most innovative, comprehensive, and secure Practice Experience Management (PXM) platform, WebPT unifies marketing, front office, clinical, billing, and administrative tools on one platform with one trusted partner. Regardless of practice size or specialty, WebPT can help: - Grow your patient roster and scale your business - Automate patient registration, referral management, benefits verification, and patient communication - Keep your staff happy with more intuitive and compliant documentation - Improve patient engagement and clinical outcomes - Get you paid more, faster - Optimize performance and give you the confidence to make data-backed decisions Above all, WebPT puts Members first. Our team of rehab therapy experts has supported over 20,000 clinics with a personalized implementation process and targeted training tailored to each clinic’s unique needs. Once onboarded, Members have access to free, unlimited support—available via live chat, email, and phone—to ensure their continued success. Serving over 150,000 rehab therapy professionals with 99% uptime reliability, WebPT is the #1 trusted partner in the industry. Learn how one platform can help you achieve greatness in practice at webpt.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 159 **How Do G2 Users Rate WebPT?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 9.7/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.2/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind WebPT?** - **Seller:** [WebPT](https://www.g2.com/sellers/webpt) - **Year Founded:** 2008 - **HQ Location:** Phoenix, AZ - **Twitter:** @WebPT (15,690 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1248743/ (885 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Physical Therapist, Office Manager - **Top Industries:** Medical Practice, Health, Wellness and Fitness - **Company Size:** 81% Small-Business, 17% Mid-Market #### What Are WebPT's Pros and Cons? **Pros:** - Documentation (1 reviews) - Document Management (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) - Patient Care (1 reviews) **Cons:** - Expensive (1 reviews) - Integration Issues (1 reviews) - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About WebPT? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional documentation capabilities** of WebPT, tailored specifically by physical therapists for their needs. - Users appreciate the **effective documentation management** in WebPT, tailored specifically to the needs of physical therapists. - Users value the **efficiency** of WebPT, as it's tailored by physical therapists to meet their documentation needs effectively. - Users appreciate the **therapist-focused design** of WebPT, effectively meeting their documentation needs for physical therapy. - Users value WebPT's **patient care capabilities** , noting its effectiveness in addressing physical therapists' documentation needs. **Cons:** - Users find WebPT **very expensive** and note additional costs for a la carte features complicating the value. - Users find **integration issues** with personal training and massage therapy, complicating their overall experience with WebPT. - Users find WebPT to be **not user-friendly** , especially when integrating personal training and massage therapy services. #### What Are Recent G2 Reviews of WebPT? **"[webpt is great easy to use whithout outages](https://www.g2.com/survey_responses/webpt-review-9318124)"** **Rating:** 4.5/5.0 stars *— Irene C.* [Read full review](https://www.g2.com/survey_responses/webpt-review-9318124) --- **"[WebPT has made me a better clinician !](https://www.g2.com/survey_responses/webpt-review-9748760)"** **Rating:** 5.0/5.0 stars *— Chelsea S.* [Read full review](https://www.g2.com/survey_responses/webpt-review-9748760) --- #### What Are G2 Users Discussing About WebPT? - [What is WebPT used for?](https://www.g2.com/discussions/what-is-webpt-used-for) - [How do I download TheraOffice?](https://www.g2.com/discussions/how-do-i-download-theraoffice) - [Who owns WebPT?](https://www.g2.com/discussions/who-owns-webpt) - [Is WebPT Hipaa compliant?](https://www.g2.com/discussions/is-webpt-hipaa-compliant) - [What is WebPT reach?](https://www.g2.com/discussions/what-is-webpt-reach) ### 19. [Kipu EMR](https://www.g2.com/products/kipu-emr/reviews) Kipu is the leader in behavioral health technology, powering more than 5 million episodes of care annually across 6,000+ facilities. As the first intelligent operating system built for behavioral health and powered by Kipu Helix™, our unified platform connects your entire patient journey—helping your organization reach more patients, maximize revenue, and protect compliance. One platform for EMR, CRM, RCM, GRC, and AI Workflows. Clinical Operations (EMR & Kipu Intelligence) Your record of truth for patient care, with an intuitive, customizable platform for documentation, treatment planning, scheduling, medication management, patient engagement, reporting, and outcomes tracking. Longitudinal View: Kipu EMR provides a more complete view of the patient journey across programs, levels of care, and locations, helping organizations improve continuity of care and operational visibility. AI Powered Workflows: Leverage AI-assisted documentation, chart review, note auditing, and workflow automation to reduce administrative burden and improve efficiency. Developed on Amazon Web Services (AWS) and backed by HITRUST and ISO/IEC 42001 certifications, it applies strict ethical, security, and governance standards to ensure every feature enhances, never replaces, clinical decision-making. Highlights: - Up to 40% growth in patient census reported by organizations using Kipu - Up to 42% overall time savings in clinical documentation and - Up to 67% time savings completing biopsychosocial assessments - 60–70% less time spent documenting new and existing clients  Growth & Admissions (CRM) Manage referrals, admissions, outreach, and patient engagement through workflows purpose-built for behavioral healthcare. Connected Journeys: Seamless integration with Kipu EMR connects the experience from initial contact through treatment. Alumni Engagement: Team Recovery extends support beyond discharge to cultivate long-term recovery communities. Highlights: - Supports more than 100,000 admissions annually - Purpose-built for behavioral health admissions and referral workflows - Connected patient journey from inquiry through long-term engagement Revenue & Financial Operations (RCM) Optimize financial performance and streamline claims management with integrated revenue cycle management, billing quality controls, and embedded patient payment solutions. Kipu Payments: Powered by Stripe, collect patient payments directly within one platform. Optional patient financing options available through Sunbit. Billing Audit Tool (BAT): Identify and fix billing issues before submission to accelerate payment timelines. Highlights: - Approximately 1.5 million claims submitted annually - Up to 99% Perfect Pass and Clean After Waystar Rate - Clearinghouse rejection rates as low as 0.44% - Payer rejection rates as low as 0.21% Compliance & Business Intelligence Stay continuously compliant, reduce institutional risk, and make data-driven operational decisions. Kipu GRC/Compliance: Simplify accreditation readiness (CARF/Joint Commission), regulatory compliance, and staff training. Kipu BI: Access customizable reporting and forecasting capabilities to improve clinic performance. Highlights: - The only patented compliance software purpose-built for behavioral health - 14,000+ regulatory requirements tracked and 600+ successful surveys supported - Up to 35% reduction in compliance administration time - 2,000+ data attributes available for reporting and analytics Security & Trust Security, privacy, and compliance are foundational to the Kipu platform. Kipu maintains HITRUST certification and supports thousands of behavioral healthcare organizations with secure, compliant workflows designed to protect sensitive patient information and meet evolving regulatory requirements. **Average Rating:** 4.7/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Kipu EMR?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 9.1/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.7/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Kipu EMR?** - **Seller:** [Kipu Systems](https://www.g2.com/sellers/kipu-systems) - **Company Website:** https://www.kipuhealth.com - **Year Founded:** 2012 - **HQ Location:** Coral Gables, FL - **Twitter:** @kipusystems (10 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kipu-systems-llc/ (329 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Mental Health Care, Hospital & Health Care - **Company Size:** 61% Small-Business, 37% Mid-Market #### What Are Kipu EMR's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Navigation Ease (3 reviews) - Customer Support (2 reviews) - Easy Access (2 reviews) - Efficiency (2 reviews) **Cons:** - Note Management (3 reviews) - Missing Features (2 reviews) - File Management Issues (1 reviews) - Learning Curve (1 reviews) - Limited Templates (1 reviews) ### What Do G2 Reviewers Say About Kipu EMR? *AI-generated summary from verified user reviews* **Pros:** - Users find Kipu EMR to be **highly user-friendly** , making navigation and patient chart creation effortless and efficient. - Users love the **navigation ease** of Kipu EMR, enabling quick access to vital patient information effortlessly. - Users praise Kipu EMR's **exceptional customer support** , highlighting its clarity, timeliness, and helpfulness in every interaction. - Users love the **easy access** to patient information in Kipu EMR, streamlining their workflow and task management. - Users admire the **efficiency** of Kipu EMR, seamlessly accessing vital patient information for daily tasks. **Cons:** - Users express frustration with **note management issues** such as lost information and difficulty finding unsigned documents. - Users find the **missing features** in Kipu EMR frustrating, hindering efficiency and requiring unnecessary superuser intervention. - Users find the **file management issues** frustrating, especially needing superuser access for simple tasks like deleting forms. - Users feel the **learning curve is steep** due to the lack of standardized training sessions for Kipu EMR. - Users find the **limited templates** in Kipu EMR restrictive and desire more customization options for efficiency. #### What Are Recent G2 Reviews of Kipu EMR? **"[Strong, Purpose-Built EMR for Behavioral Health with Reliable Daily Performance](https://www.g2.com/survey_responses/kipu-emr-review-12967276)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/kipu-emr-review-12967276) --- **"[Intuitive and Efficient EMR That Simplifies Documentation and Auditing](https://www.g2.com/survey_responses/kipu-emr-review-12967646)"** **Rating:** 5.0/5.0 stars *— Heather C.* [Read full review](https://www.g2.com/survey_responses/kipu-emr-review-12967646) --- #### What Are G2 Users Discussing About Kipu EMR? - [What can most EMR programs do?](https://www.g2.com/discussions/what-can-most-emr-programs-do) - [What does Kipu stand for?](https://www.g2.com/discussions/what-does-kipu-stand-for) - 2 comments - [What is Kipu works?](https://www.g2.com/discussions/what-is-kipu-works) ### 20. [Opus](https://www.g2.com/products/opus-behavioral-health-opus/reviews) Opus is a comprehensive solution built for Behavioral Health, Mental Health, Substance Use, Eating Disorder, Psychiatry, and Psychology practices. By integrating EHR, CRM, and RCM software, Opus enhances efficiency, improves patient care, and drives financial success—all in one seamless platform. Opus EHR – A versatile, fully customizable electronic health records system designed to fit the unique needs of behavioral health providers. Opus CRM – Built specifically for behavioral health, our CRM automates patient acquisition and management, improving engagement and retention. Opus RCM – A robust billing solution that reduces errors, increases revenue, and streamlines UB-04 and CMS 1500 claim processing. With advanced fee scheduling and 140+ practice management reports, Opus provides critical business insights to optimize financial performance. With a user-friendly interface, customizable workflows, and AI-driven automation, Opus empowers practices of all sizes to operate more efficiently while ensuring compliance. 🔹 Experience the future of behavioral health technology with Opus today! **Average Rating:** 4.8/5.0 **Total Reviews:** 41 **How Do G2 Users Rate Opus?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 9.8/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.4/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 2.2/10 (Category avg: 10/10) **Who Is the Company Behind Opus?** - **Seller:** [Opus Behavioral Health](https://www.g2.com/sellers/opus-behavioral-health) - **Year Founded:** 2015 - **HQ Location:** Miami, Florida - **LinkedIn® Page:** https://www.linkedin.com/company/try-opus/ (33 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Mental Health Care - **Company Size:** 53% Small-Business, 49% Mid-Market #### What Are Opus's Pros and Cons? **Pros:** - Customer Support (26 reviews) - Ease of Use (20 reviews) - Customization (12 reviews) - Features (12 reviews) - User Interface (9 reviews) **Cons:** - Scheduling Issues (6 reviews) - Access Difficulty (5 reviews) - File Management Issues (3 reviews) - Technical Issues (3 reviews) - Time Consumption (3 reviews) ### What Do G2 Reviewers Say About Opus? *AI-generated summary from verified user reviews* **Pros:** - Users commend Opus for its **exceptional customer support** , providing timely and helpful assistance for all inquiries. - Users appreciate the **ease of use** of Opus, enabling efficient task completion and seamless integration with other tools. - Users value the **exceptional customization** of Opus, tailoring the platform to their specific practice needs effectively. - Users value the **personalized attention to detail** and comprehensive features of Opus, enhancing usability in mental health practice. - Users highlight the **user-friendly interface** of Opus, enhancing productivity and simplifying workflows for their therapy practices. **Cons:** - Users face **scheduling issues** with double-booked rooms and occasional errors, but corrections are made promptly. - Users find **accessing client profiles difficult** , requiring extra clicks that hinder a smooth workflow experience. - Users experience **file management issues** with Opus, including tedious edits and occasional unresponsiveness. - Users report experiencing **technical issues** such as freezes and documentation messiness that disrupt workflow occasionally. - Users find the **time-consuming billing process** of Opus frustrating, impacting overall efficiency in their practice. #### What Are Recent G2 Reviews of Opus? **"[Opus: The New, The Next Level Technology & The Needs a Little Work](https://www.g2.com/survey_responses/opus-review-11397006)"** **Rating:** 4.0/5.0 stars *— Kaitlyn O.* [Read full review](https://www.g2.com/survey_responses/opus-review-11397006) --- **"[Such an easy transition!](https://www.g2.com/survey_responses/opus-review-11395098)"** **Rating:** 5.0/5.0 stars *— kirsten c.* [Read full review](https://www.g2.com/survey_responses/opus-review-11395098) --- ### 21. [CampDoc](https://www.g2.com/products/campdoc/reviews) CampDoc is an all-in-one online camp management solution that features Electronic Health Records (EHR), seamless camp registration, form collection, medication management, immunization tracking, illness/injury logs, reporting, parent communications, and more. Our secure and user-friendly platform is fully customizable to meet the unique needs of your program, ensuring exceptional experiences for everyone involved. Go paperless, save time, and improve health and safety with CampDoc, so you can focus on what truly matters - creating memorable experiences for your campers. **Average Rating:** 4.7/5.0 **Total Reviews:** 157 **How Do G2 Users Rate CampDoc?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 8.7/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.2/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind CampDoc?** - **Seller:** [DocNetwork LLC.](https://www.g2.com/sellers/docnetwork-llc) - **Company Website:** https://www.docnetwork.org/ - **Year Founded:** 2009 - **HQ Location:** Ann Arbor, Michigan - **Twitter:** @ChildCareDoc (342 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3184794/ (38 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Executive Director - **Top Industries:** Non-Profit Organization Management, Education Management - **Company Size:** 64% Small-Business, 34% Mid-Market #### What Are CampDoc's Pros and Cons? **Pros:** - Customer Support (21 reviews) - Ease of Use (21 reviews) - Communication (8 reviews) - Efficiency (6 reviews) - Tracking (5 reviews) **Cons:** - Not User-Friendly (4 reviews) - Expensive (3 reviews) - Scheduling Issues (3 reviews) - Confusing Features (2 reviews) - File Management Issues (2 reviews) ### What Do G2 Reviewers Say About CampDoc? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** from CampDoc, highlighting their prompt responses and helpful guidance. - Users find CampDoc to be **easy to use** , benefiting from excellent support and time-saving features. - Users value the **responsive communication** of CampDoc's staff, enhancing their overall experience and support. - Users highlight the **efficiency** of CampDoc in streamlining information gathering, saving hundreds of hours in staff time. - Users value the **effective tracking features** of CampDoc, enhancing safety and efficiency in managing camper information. **Cons:** - Users find CampDoc **not user-friendly** , requiring familiarity that complicates onboarding and reduces tool utilization. - Users note that CampDoc is **expensive** , with high fees and additional costs complicating the registration process. - Users face **scheduling issues** with confusing reports and difficulties in maneuvering add-ons, impacting efficiency. - Users find CampDoc's **features confusing** , especially when navigating reports and using tools like BugHerd. - Users have experienced **file management issues** with CampDoc, particularly with sorting and organizing important information. #### What Are Recent G2 Reviews of CampDoc? **"[Fantastic Staff and Constant Improvements to the Product](https://www.g2.com/survey_responses/campdoc-review-12971604)"** **Rating:** 5.0/5.0 stars *— Ellen G.* [Read full review](https://www.g2.com/survey_responses/campdoc-review-12971604) --- **"[Fabulous customer service](https://www.g2.com/survey_responses/campdoc-review-11415806)"** **Rating:** 5.0/5.0 stars *— Kris D.* [Read full review](https://www.g2.com/survey_responses/campdoc-review-11415806) --- #### What Are G2 Users Discussing About CampDoc? - [What is your experience with CampDoc for camp management, and what features do you rely on most?](https://www.g2.com/discussions/what-is-your-experience-with-campdoc-for-camp-management-and-what-features-do-you-rely-on-most) - [What is CampDoc used for?](https://www.g2.com/discussions/what-is-campdoc-used-for) ### 22. [TherapyNotes](https://www.g2.com/products/therapynotes/reviews) TherapyNotes™ is the most trusted online practice management and EHR software for behavioral health practices of all sizes. With over 60,000 users, we're considered the largest platform for mental health professionals, offering the most intuitive software and best customer support in the industry. Our streamlined scheduling, notes, billing, and a custom client portal — plus unlimited support and superior security — can help optimize how you manage your practice, letting you focus less on administrative tasks and more on your clients' needs. We offer: • Streamlined scheduling and a personal to-do list that automatically generates tasks based on past activity • Powerful form-based notes, designed specifically for behavioral health • Electronic insurance claims, ERA payment posting, and credit card processing • HIPAA compliancy, keeping your data encrypted, secured, and backed up regularly To learn more about TherapyNotes™, visit TherapyNotes.com, and receive your first month completely free. **Average Rating:** 4.4/5.0 **Total Reviews:** 99 **How Do G2 Users Rate TherapyNotes?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 8.6/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.3/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind TherapyNotes?** - **Seller:** [TherapyNotes](https://www.g2.com/sellers/therapynotes) - **Year Founded:** 2010 - **HQ Location:** Horsham, PA - **Twitter:** @TherapyNotes (4,482 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1465863/ (353 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist - **Top Industries:** Mental Health Care, Hospital & Health Care - **Company Size:** 79% Small-Business, 15% Mid-Market #### What Are TherapyNotes's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Customization (2 reviews) - Ease of Use (2 reviews) - Access (1 reviews) - Document Management (1 reviews) **Cons:** - Update Issues (2 reviews) - Account Management Issues (1 reviews) - Billing Issues (1 reviews) - Data Management Issues (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About TherapyNotes? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **exceptional customer support** of TherapyNotes, noting their responsiveness and genuine investment in clinician success. - Users love the **customization options** in TherapyNotes, allowing personalized interventions to enhance their practice effectively. - Users appreciate the **ease of use** of TherapyNotes, highlighting intuitive navigation and customizable templates. - Users praise the **intuitive and user-friendly access** of TherapyNotes, enhancing their overall experience in private practice. - Users appreciate the **intuitive document management system** of TherapyNotes, enhancing their practice management and efficiency. **Cons:** - Users express frustration over **update issues** that complicate workflows and highlight poor customer service responses. - Users report severe **account management issues** with unresponsive support and misleading promises on pricing enhancements. - Users report serious **billing issues** , including unaddressed price increases and ineffective customer support, leading to frustration. - Users find the **data management issues** frustrating, as they must export reports instead of directly manipulating data. - Users are frustrated by the **expensive pricing** and lack of support from TherapyNotes, leading to dissatisfaction. #### What Are Recent G2 Reviews of TherapyNotes? **"[Essential for Clinic Workflow, but Pricey](https://www.g2.com/survey_responses/therapynotes-review-12673132)"** **Rating:** 4.0/5.0 stars *— Phil S.* [Read full review](https://www.g2.com/survey_responses/therapynotes-review-12673132) --- **"[User-Friendly EHR with Fair Pricing, Strong Support, and Continuous Improvements](https://www.g2.com/survey_responses/therapynotes-review-12855769)"** **Rating:** 4.0/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/therapynotes-review-12855769) --- #### What Are G2 Users Discussing About TherapyNotes? - [What advice do you have for others considering TherapyNotes for managing clinical notes and billing?](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-therapynotes-for-managing-clinical-notes-and-billing) - [What is TherapyNotes used for?](https://www.g2.com/discussions/what-is-therapynotes-used-for) - [Does therapy notes have an app?](https://www.g2.com/discussions/does-therapy-notes-have-an-app) - [Does TherapyNotes have telehealth?](https://www.g2.com/discussions/does-therapynotes-have-telehealth) - [How do you use TherapyNotes?](https://www.g2.com/discussions/how-do-you-use-therapynotes) ### 23. [medent](https://www.g2.com/products/medent/reviews) Better connections start with medent. At medent, our mission is to support value-based care. We offer an “All-In-One” EMR/EHR, Patient Portal & Practice Management system that integrates with industry leading AI to provide a high-level of interoperability and automation. Trusted in the industry for more than 50 years, medent boasts highly customizable tools and flexible workflows that ensure patients are getting the right care at the right time. Schedule your free demonstration to see why 97% of our business comes from satisfied customer referrals! **Average Rating:** 4.8/5.0 **Total Reviews:** 25 **How Do G2 Users Rate medent?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 9.1/10 (Category avg: 8.2/10) - **Clinical Documentation:** 9.2/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind medent?** - **Seller:** [medent](https://www.g2.com/sellers/medent) - **Company Website:** https://www.medent.com/ - **Year Founded:** 1968 - **HQ Location:** Auburn, New York - **LinkedIn® Page:** https://www.linkedin.com/company/medentemr/ (119 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 44% Mid-Market, 44% Small-Business #### What Are medent's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (3 reviews) - Customizability (3 reviews) - Customization (2 reviews) - Helpful (2 reviews) **Cons:** - Interface Issues (2 reviews) - Complex Interface (1 reviews) - Difficult Navigation (1 reviews) - Integration Issues (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About medent? *AI-generated summary from verified user reviews* **Pros:** - Users find Medent to be **extremely user-friendly and easy to learn** , with excellent customization and support options. - Users praise the **helpful and friendly customer support** of Medent, enhancing their overall experience with the system. - Users praise the **extreme customizability** of Medent, tailoring it effectively to individual and departmental needs. - Users value the **customization options** of Medent, making it user-friendly and adaptable for various needs. - Users find Medent **straightforward and user-friendly** , with quick learning and helpful customer service support. **Cons:** - Users find **interface issues** frustrating due to excessive clicks and lack of quick access to main menus. - Users find the **complex interface** challenging, requiring time and effort to build and integrate effectively. - Users find the **difficult navigation** frustrating, wishing for quicker access to the main menu and important features. - Users face **integration issues** with Medent, expressing a need for better support in troubleshooting and setup. - Users feel the lack of a **ticketing system** in Medent complicates tracking and managing open tickets effectively. #### What Are Recent G2 Reviews of medent? **"[An easy to use, intuitive EHR system with excellent customer service support.](https://www.g2.com/survey_responses/medent-review-11208439)"** **Rating:** 5.0/5.0 stars *— Scott Shaver O.* [Read full review](https://www.g2.com/survey_responses/medent-review-11208439) --- **"[Highly recommend medent!](https://www.g2.com/survey_responses/medent-review-5073979)"** **Rating:** 5.0/5.0 stars *— Erica M.* [Read full review](https://www.g2.com/survey_responses/medent-review-5073979) --- #### What Are G2 Users Discussing About medent? - [Is Medent cloud based?](https://www.g2.com/discussions/is-medent-cloud-based) - 1 comment - [How does Medent Mobile work?](https://www.g2.com/discussions/how-does-medent-mobile-work) - 1 comment - [Does MEDENT have an app?](https://www.g2.com/discussions/does-medent-have-an-app) - 1 comment - [What is Medent software?](https://www.g2.com/discussions/what-is-medent-software) - 1 comment ### 24. [Compulink Advantage](https://www.g2.com/products/compulink-advantage/reviews) Compulink Healthcare Solutions has been empowering providers through innovation since 1985. What began as a mission to eliminate paper and improve profitability has evolved into one of the most established and specialty-focused EHR and practice management platforms in the industry. Compulink Advantage™ is purpose-built for specialty care, designed to adapt to the way each practice works and not the other way around. From highly customizable workflows to specialty-specific templates, reporting, and automation, the platform delivers the flexibility modern practices need to operate efficiently and scale. With more than four decades of experience, Compulink combines proven implementation methodology, expert training, and responsive long-term support to ensure practices go live confidently and achieve productivity quickly. Trusted by over 26,000 providers nationwide and 20 ophthalmic colleges and universities, Compulink delivers: -Specialty-specific EHR and practice management in one unified platform -Flexible deployment options (cloud or on-premise) -AI-powered innovation, including adaptive workflows and intelligent automation -Competitive total cost of ownership -Dedicated, long-term U.S. based client support Compulink Advantage™ is built for specialty practices seeking flexibility, control, and a technology partner with proven staying power. **Average Rating:** 3.9/5.0 **Total Reviews:** 45 **How Do G2 Users Rate Compulink Advantage?** - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 5.7/10 (Category avg: 8.2/10) - **Clinical Documentation:** 7.9/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Compulink Advantage?** - **Seller:** [Compulink Healthcare Solutions](https://www.g2.com/sellers/compulink-healthcare-solutions) - **Company Website:** https://compulinkadvantage.com/ - **Year Founded:** 1985 - **HQ Location:** Westlake Village, CA - **LinkedIn® Page:** https://www.linkedin.com/company/compulink-healthcare-solutions (93 employees on LinkedIn®) - **Phone:** 800-456-4522 **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 57% Small-Business, 36% Mid-Market #### What Are Compulink Advantage's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Charting (2 reviews) - Charting Efficiency (2 reviews) - Documentation (2 reviews) - Easy Setup (2 reviews) **Cons:** - Slow Performance (3 reviews) - System Instability (3 reviews) - Technical Issues (3 reviews) - Slow Loading (1 reviews) - Software Bugs (1 reviews) ### What Do G2 Reviewers Say About Compulink Advantage? *AI-generated summary from verified user reviews* **Pros:** - Users find Compulink Advantage incredibly **user-friendly** and efficient, making their tasks easier and quicker in the clinic. - Users love the **fast and user-friendly charting** in Compulink Advantage, appreciating its efficient drop-down options and exam favorites. - Users love the **charting efficiency** of Compulink Advantage, appreciating its user-friendly interface and quick drop-down options. - Users value the **user-friendly documentation** features of Compulink Advantage, enhancing their efficiency and accessibility. - Users value the **easy setup** of Compulink Advantage, allowing smooth transitions and efficient staff training. **Cons:** - Users experience **slow performance** with Compulink Advantage, facing lags and glitches during routine tasks. - Users experience **system instability** with Compulink Advantage, facing lag issues and inaccessible older documents. - Users face **technical issues** such as lag, glitches, and accessibility problems with older scanned documents on Compulink Advantage. - Users struggle with **slow loading** times, making it difficult to access older scanned documents efficiently. - Users experience **lag and glitches** in Compulink Advantage, particularly when interacting with various input boxes. #### What Are Recent G2 Reviews of Compulink Advantage? **"[Unbelievably Helpful and Time-Saving for Our Optometry Practice](https://www.g2.com/survey_responses/compulink-advantage-review-12663470)"** **Rating:** 4.0/5.0 stars *— Stephanie D.* [Read full review](https://www.g2.com/survey_responses/compulink-advantage-review-12663470) --- **"[All-in-One EHR That Streamlines Care, Communication, and Billing](https://www.g2.com/survey_responses/compulink-advantage-review-12442874)"** **Rating:** 5.0/5.0 stars *— Dianne T.* [Read full review](https://www.g2.com/survey_responses/compulink-advantage-review-12442874) --- #### What Are G2 Users Discussing About Compulink Advantage? - [What is CompuLink Advantage SMART Practice used for?](https://www.g2.com/discussions/what-is-compulink-advantage-smart-practice-used-for) - [What is ASC Advantage used for?](https://www.g2.com/discussions/what-is-asc-advantage-used-for) ### 25. [Healthie](https://www.g2.com/products/healthie/reviews) Healthie offers an industry-leading EMR, scheduling, and engagement platform for modern healthcare delivery. Healthie is a comprehensive tool for practice management and telehealth, and includes core business features: scheduling, billing (out-of-pocket and insurance), charting (intake forms, e-signature, and note-templates), document sharing, secure messaging, client food logging, and more. Healthie is HIPAA, SOC-2, PIPEDA, GDPR, and PCI-compliant. Healthie offers integration with various third-party applications such as Stripe, Fullscript, Zoom and more. Monthly subscriptions and support is offered via email, phone, and documentation. Healthie has a no-commitment free trial. **Average Rating:** 3.9/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Healthie?** - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 8.3/10) - **Patient Workflow Management:** 7.9/10 (Category avg: 8.2/10) - **Clinical Documentation:** 7.5/10 (Category avg: 8.5/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) **Who Is the Company Behind Healthie?** - **Seller:** [Healthie](https://www.g2.com/sellers/healthie) - **Year Founded:** 2016 - **HQ Location:** New York - **Twitter:** @GetHealthie (1,556 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10619369/ (179 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness - **Company Size:** 95% Small-Business #### What Are Healthie's Pros and Cons? **Pros:** - Features (6 reviews) - Scheduling (4 reviews) - Customer Support (3 reviews) - Customization (3 reviews) - Appointment Scheduling (2 reviews) **Cons:** - Not User-Friendly (3 reviews) - Time-Consuming (3 reviews) - Limited Integration (2 reviews) - Navigation Difficulty (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About Healthie? *AI-generated summary from verified user reviews* **Pros:** - Users love the **user-friendly and customizable features** of Healthie, providing a comprehensive solution for various practices. - Users appreciate the **ease of scheduling** with Healthie, which simplifies managing appointments and patient communication. - Users commend Healthie's **excellent customer support** , highlighting the team's dedication to client success and satisfaction. - Users commend the **customizable features** of Healthie, enhancing their clinic's efficiency and supporting diverse practice needs. - Users love the **integrated appointment scheduling** in Healthie, simplifying their wellness program management within one platform. **Cons:** - Users find Healthie **not user-friendly** due to complicated onboarding, poor integration, and limited customer support options. - Users find the **food tracking process time-consuming** , which can hinder the overall experience with Healthie. - Users struggle with **limited integration** between Healthie and GoHighLevel, resulting in time-consuming manual data duplication. - Users find the **navigation difficult** , particularly with client onboarding and excessive clicks to add information. - Users experience **poor customer support** with Healthie, often unable to get direct help or timely responses. #### What Are Recent G2 Reviews of Healthie? **"[So happy I found Healthie!](https://www.g2.com/survey_responses/healthie-review-11448809)"** **Rating:** 5.0/5.0 stars *— Carlyn J.* [Read full review](https://www.g2.com/survey_responses/healthie-review-11448809) --- **"[Healthie is a great EHR and Client Management option for clinicians.](https://www.g2.com/survey_responses/healthie-review-11290221)"** **Rating:** 4.0/5.0 stars *— Dr. Jeanette D.* [Read full review](https://www.g2.com/survey_responses/healthie-review-11290221) --- #### What Are G2 Users Discussing About Healthie? - [What is Healthie used for?](https://www.g2.com/discussions/what-is-healthie-used-for) ## What Is EHR Software? [Health Care Software](https://www.g2.com/categories/health-care) ## What Software Categories Are Similar to EHR Software? - [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) --- ## How Do You Choose the Right EHR Software? ### What You Should Know About EHR Software ### What is EHR Software? An EHR promises efficiency within a health care organization. Doctors, nurses, and other medical professionals are already run ragged on a minute-by-minute basis; moving from a paper-based environment to a cloud-based one is a boon. This is especially true if the latter exists within HIPAA-determined parameters that help a hospital, clinic, or practice adhere to industry regulation. Additionally, within the past year and a half, monolith enterprises have been either dipping their toes into or fully diving into the world of EHRs. A quick summary: Amazon has created 1492, a lab dedicated to researching and innovating health care tech. Apple has taken its Health mobile app and turned the volume way up via its Apple Health Records product, which aggregates patient data. Google has released an open-source API that facilitates the sharing of health care data and the interoperability of health care systems. This is all to say that the EHR scene is popping more than ever. It’s no longer a question of “is it worthwhile to implement such a costly system?" and more a question of “which EHR can stand up to and best adapt to disruptive technology?" ### Why Use EHR Software? Without question, hospitals and medical organizations can benefit from implementing an EHR. A few of the advantages of using EHRs include: **Better quality of care for patients –** EHRs provide health care organizations and professionals accurate and complete patient data, which can be updated easily and quickly. EHRs can also reduce medical errors, in direct contrast to manually inputted patient data. That increase in accuracy helps providers more effectively diagnose patients. EHRs also improve patient and physician interaction and communication. **Centralization of patient data –** The data within and purpose of EHRs go beyond so-called "standard" clinical data. EHRs provide hospitals and clinics with dynamic, comprehensive patient-centered records that help health care professionals avoid a siloed, one-appointment-at-a-time overview of their patients. Those records allow more in-depth evaluation, which in turn facilitates more accurate diagnoses. **Reduction of paperwork –** Paperless EHR platforms significantly reduce the time and energy spent on manually filling out and processing forms. EHRs streamline and automate routine administrative duties, which in turn translates to increased efficiency and more focused patient care. **Secure sharing –** EHRs equip hospitals and practices with the ability to securely share patient information, data, and history with patients, other clinicians, and potentially other health care organizations. The strength of an EHR lies in its ability to integrate patient information from multiple sources, allowing better and more timely decision-making, particularly in critical situations. **Coordination —** An EHR’s digital records enables the coordination and collaboration of clinicians across specialties, disciplines, and facilities. Multiple care providers can access a patient’s records, regardless of location. Those records have the capacity to be updated in real time. **Improved charting and documentation practices —** Unlike the stereotypical "doctor’s handwriting" joke, EHRs promote legible and complete documentation. They also streamline coding and billing practices so doctors and physicians can better and more easily follow up with patients. Utilizing an EHR can result in reduce **Improved patient/population health –** Most, if not all, EHRs come equipped with patient portals and patient comms. With those two elements, EHRs naturally increase patient interaction, cooperation, and transparency with their physician and health care organization. An EHR helps health care professionals spend less time filling out forms, and more time on actually providing patient-focused care. **Efficiency throughout the organization —** EHRs reduce redundancy and lower administrative costs by streamlining and optimizing internal workflows. Features such as integrated scheduling (to progress notes and insurance claims) can result in decreased paperwork, quick access to patient data, and a way to identify and address any operational problems. ### Who Uses EHR Software? Medical professionals—doctors, physicians, primary care physicians, solo practitioners, clinicians, and nurses—utilize EHR software to automate manual processes and improve patient care. The main benefits of medical staff and institutions leveraging EHRs are outlined above. Enterprise hospitals experience the most value from EHRs, because they have the resources and finances to ensure the deployment and organization-wide implementation of such a system. However, while smaller-sized clinics and practices may struggle with either the cost of an EHR or the capability to get the most out of an EHR, they’re not completely out of the running as users. ### Kinds of EHR Software EHRs can be split up between on-premise, cloud, and (rarely) hybrid cloud offerings. Mobile applications, available through iOS and Android, are also becoming more and more regular and expected. Another factor that can contribute to different "kinds" of EHR software is the size of the practice or organization that will deploy the EHR. (Aside from solo practitioner/small clinic and enterprise hospitals, however, right now, there are not more granular determinations of EHRs. The EHR industry has not reached the point where specialty-specific platforms are available for mass purchase and implementation.) However, as defined by G2 Crowd, EHRs are also known as EMRs. As such: **EHR vs. EMR –** While EHR and EMR can be, and are, used interchangeably by vendors, a few nuances do exist between electronic _health_ records and electronic _medical_ records. (Notably, for health care professionals and organizations to participate in Medicare/Medicaid Incentive Programs, they must use certified _EHR_ technology.) Both EHRs and EMRs reduce medical errors, provide instant and real-time access to updated patient information, simplify charting, and increase productivity. Smaller practices’ requirements and needs are usually satisfied by an EMR, especially when it includes familiar EHR components such as billing and e-prescription. In a nutshell, EMRs are digitized paper charts. They contain notes and information, collected by and inputted by health care professionals. Those same professionals will double back to that collected data for patient diagnosis and treatment. Obviously, EMRs are more valuable than paper records because they allow the tracking of patient data over time and a concerted focus on improving a patient’s overall health care quality. EHRs go beyond that collection and analysis of clinical data. EHRs provide a centralized hub of patient data and history that can, ideally, be shared with any and all interested (professional and relevant) parties. For example, once a patient’s records and authorization are nestled into an EHR, it can follow that patient from specialist/clinician to hospital (regardless of location) to acute care to nursing home. **Personal health records –** There is also a new strain of EHRs out there: _personal_ health records. According to EHR Intelligence, personal health records, also known as PHRs, “contain the same types of information as EHRs—diagnoses, medications, immunizations, family medical histories, and provider contact information—but are designed to be set up, accessed, and managed by patients." This goes beyond the patient portal that resides within an EHR. It seems as if PHRs facilitate even more patient engagement, allowing patients to maintain and manage their own health information. Similarly to EHRs, PHRs gather and centralize information from a multitude of sources. ### EHR Software Features **Billing –** An EHR will either offer an in-platform billing solution or the ability to integrate with third-party billing, invoice, or [payment gateway tools](https://www.g2.com/categories/payment-gateway). If your chosen EHR bundles in billing capability, then it should facilitate the creation of bills and invoices that the provider can send to patients. Additionally, some billing modules simplifies the checking of patients’ insurance for coverage. **Charting –** Charting is a vital part of physicians’ and nurses’ day-to-day duties, which EHRs acknowledge. Most, if not all, EHRs facilitate real-time, non-distracting charting that will ensure accurate and the timely completion of charts. Your organization should look for EHRs that either allow for charting on mobile devices and tablets, or come equipped with (customizable) templates. Some solutions feature dictation capabilities. **Documentation –** Documentation is crucial for physicians and doctors to track patient progress and note diagnoses. EHRs help medical professionals easily note exam findings, treatment codes, and other discoveries from a patient appointment. In turn, software that simplifies and streamlines the documentation process—either via templates, dictation and transcription, or plug-and-chug note-taking—helps providers and physicians get access to and leverage patient data and history. **Reporting –** Most EHRs integrate with practice management solutions. However, standalone EHRs themselves can provide health care organizations with real-time clinical and financial data, as well as reports on overall practice performance. **Data sharing –** EHRs go beyond the simple collection and tracking of patient data. EHRs provide organizations with the ability to communicate patient information across internal systems, departments, specialties, and even other clinics and practices. EHRs help eliminate the time manually spent on entering, re-entering, and sharing patient information. **Patient portal –** Effective patient relationship management is a key part of EHRs. That includes streamlining patient communications as well as providing patients with a portal that will help them stay engaged pre- and post- hospital or clinic visit. An effective patient portal gives users access to information such as recent doctor visits, discharge and lab results summaries, medications tracking, patient scheduling, and online payments. #### Additional EHR Software Features **E-prescribing –** Some EHRs come equipped with an e-prescription module. E-prescribing allows physicians to send prescriptions electronically, automate notifications to pharmacies and patients, and track patients’ drug histories. Some e-prescription modules will even provide health care organizations with a database of drug inventory. **Cloud hosting –** Beyond the promise of unwavering security, on-premise EHRs falter when it comes to the convenience of cloud-hosted EHRs. A cloud-hosted EHR provides users with (ideally 24/7) remote access to records, which is crucial to bettering both physician ability to perform and their relationships with patients. Additionally, cloud-based EHRs come equipped with encryption, providing a measure of security for your organization. **Lab integration –** Lab integration is an optional feature of EHRs but important if your practice or clinic is dependent on labs and lab results. Lab integration provides your organization with two-way communication, access to research on lab results, electronic monitoring and analysis of lab results, and alignment between charting notes and laboratories. ### Trends Related to EHR Software **Improved patient engagement —** EHRs generally come equipped with patient portals, which encourage self-service activity. Portals are becoming more and more comprehensive, allowing patients to become fully engaged with hospital services and online physician interaction. The upside of such improved patient engagement translates into a better flow of data and information, improved care coordination on the physicians’ and institutions’ sides of things, and more accurate population health measures. **Blockchain —** [Blockchain](https://www.g2.com/categories/blockchain) technology and its capability to ensure security and an encrypted audit chain is already well known within the finance and cryptocurrency sectors. In the health care industry, blockchain can better store and safely share medical records as well as equip hospitals with the tools to protect themselves from hackers and malware breaches. What EHR architects will need to do now is anticipate and design the platforms to incorporate such technology. **IT talent —** Some EHRs ship consultants and implementers to the hospitals that invest in their platforms. However, that’s only a temporary IT presence. If a hospital or practice wants to reap the full benefits of their EHR systems or handle any technology issues that may arise, then they need to have a qualified IT presence permanently on staff or readily available as an outsource. **Strides in** [**artificial intelligence**](https://learn.g2.com/trends/embedded-ai) **—** In the health care sector, AI goes beyond just automation. AI can be applied to the existing technology and processes for diagnoses, medical imaging, clinical decision-making, population health analytics, and admission and readmission algorithms. Additionally, AI has the potential to thwart claims processing fraud that impacts healthcare costs. **Telehealth —** Telehealth is the result of "digital health," which is the intersection of prevalent mobile device use and health care diagnosis and access. Telehealth takes communications technology such as mobile phones, video conferencing, etc., and works to provide health care services to anyone who can use those platforms. **Wearable devices —** It’s not just health care providers that are taking advantage of the plethora of health data that patients input into their various wearable devices. Those device makers themselves are embracing their ability to impact the medical records industry. ### Potential Issues with EHR Software The biggest and most well-documented issues with EHRs are their usability, interoperability, and risk of cybersecurity breaches. **Usability –** Health care professionals have long complained that EHRs are difficult to grasp and utilize effectively, and that complaint is still a valid issue today. Doctors, physicians, nurses, and therapists are always on the edge of being burned out. EHRs are supposed to make their lives easier, but not if the platforms are clunky, difficult to maneuver, or refuse to play nice with existing workflows. **Interoperability –** However, the more interesting issue with EHRs is their interoperability, or, the ability for health care systems to effectively “talk" to each other. After all, if an EHR is supposed to help practices and hospitals draw a complete picture of their patients, then it has to have a proactive ability to centralize information from a variety of sources. That means that EHRs must be able to communicate and align with other information systems that exist within a health care organization. (This is a major challenge for EHRs.) Additionally, interoperability extends beyond systems; health care professionals are humans, after all, and are subject to their own biases and perceptions of the world. EHRs should provide them with an objective solution that helps transmit and share patient data across an organization. When EHRs generate templates or reports that can be misrepresented or wrongly digested, that’s a problem. **Cybersecurity breaches —** EHRs must be able to withstand and work alongside implemented cybersecurity measures. Regardless of whether the chosen EHR is an on-premise platform or hosted in the cloud, breaches must be proactively dealt with by health care institutions. ### Software and Services Related to EHR Software [**Medical billing**](https://www.g2.com/categories/medical-billing) **—** Billing, invoicing, insurance claims and coverage check-ups, and payment notifications are regular aspects of practices and hospitals. EHRs can either integrate with standalone medical billing solutions, partner with medical billing vendors, or bundle medical billing features into their platforms. [**Practice management**](https://www.g2.com/categories/practice-management) **,** [**Medical practice management**](https://www.g2.com/categories/medical-practice-management) **—** EHRs either integrate with practice management solutions or offer features that help simplify overall practice management and administrative duties. [**Medical scheduling**](https://www.g2.com/categories/medical-scheduling) **—** Patient-facing and internal-facing scheduling solutions help a health care organization stay organized and aware of any gaps in human resources. Additionally, medical scheduling software provides a health care-specific [online appointment scheduling](https://www.g2.com/categories/online-appointment-scheduling) solution for a clinic or practice. [**Pharmacy**](https://www.g2.com/categories/pharmacy) **—** If necessary, a doctor or physician will prescribe patients with medication or drugs. Two-way communication with pharmacies that align both organizations with patient needs, allergies, or drug history, is helpful. [**LIMS**](https://www.g2.com/categories/lims) **—** LIMS manages, tracks, and reports on laboratory data. For health care practices and clinics that are very lab-dependent, they can take advantage of the natural intersection between lab information management systems and health care information management systems. [**Radiology**](https://www.g2.com/categories/radiology) **—** Health care institutions with radiology departments use radiology software to manage medical imaging. Radiology software improves the productivity of radiologists. [**Visitor management**](https://www.g2.com/categories/visitor-management) **—** Many clinics and practices provide kiosks to streamline the process of patient check-ins. Visitor management software can be installed on an existing computer on a receptionist’s desk or in a self-service kiosk. Visitor management software helps make the visitor sign-in process more efficient and accurate, as well as stores visitor information in a database.