Tessitura Reviews & Product Details

Tessitura Overview

What is Tessitura?

Tessitura is an enterprise CRM system that powers all key business functions for museums, attractions, and performing arts organizations. From ticketing and admissions, fundraising, and memberships to education, marketing, analytics, and more, Tessitura’s unified platform enables a seamless, 360-degree view of all visitors, donors, members, and volunteers. In addition to its flagship software, Tessitura offers a range of complementary services that empower its users to achieve their goals. Those users form a community of industry leaders that enjoys an unprecedented level of knowledge sharing and collaboration. Tessitura also works with numerous partner organizations to extend the power of what its members can do. Operating since 2001, Tessitura Network, Inc. is proud to be a member-owned and governed nonprofit. Tessitura serves over 600 organizations in ten countries including museums, theatres, performing arts centers, operas, orchestras, festivals, dance companies, zoos, aquariums, film centers, historical sites, and more. For more information about Tessitura, visit www.tessituranetwork.com.

Tessitura Details
Website
Product Description

TESSITURA SOFTWARE® is a enterprise-wide, fully integrated software system for arts & cultural organizations.


Seller Details
Seller
Tessitura Network
Year Founded
2002
HQ Location
Dallas, TX
Twitter
@tessnetwork
3,516 Twitter followers
LinkedIn® Page
www.linkedin.com
212 employees on LinkedIn®

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Tessitura Reviews

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Vice President of Development
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Tessitura was built with performing arts organizations in mind. It is a completely flexible program to mold and shape to any performing arts center big or small. The customer service is outstanding and tons of resources are available in order to learn more about the program. If you have the opportunity, the tessitura conference every year is one heck of a place to meet all the developers and they really give you the time of day to sit and work out any issues you may have. Did I mention their customer service is awesome? Review collected by and hosted on G2.com.

What do you dislike?

Silly to say, the program is only as useful as the amount of info you put in it. With that said, it's a large learning curve for someone who doesn't know or want to use the program. Some tasks can be tedious (like building accounts and entering new information), but the long term benefit is undeniable. Each tool does take a little bit to learn, and you do have to get used to some of the lingo in the program, but Tessitura does make sure you have all the resources at your fingertips when you need it included in the annual fee. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I manage all my corporate partnership sales via Tessitura. It makes it a seamless experience if say I have clients come from that company, I can associate them with the profile and keep my moves management all in one central location. Review collected by and hosted on G2.com.

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Box Office Coordinator
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's reliable and intuitive. Once you've been trained in the basics, if you need to find the way to do something you've never done before, it's generally easy to work out how to do it on your own. The interface is clear and aesthetically pleasing.

It's generally fast, especially when you know the many keyboard shortcuts that are really helpful and speed things up considerably.

The product catalogue is great when working at a venue with multiple events happening every day, there are lots of ways of navigating it depending on what you or the customer are looking for. Review collected by and hosted on G2.com.

What do you dislike?

Very few places you can copy & paste from e.g. booking references, voucher codes. Seems like a small thing but can really slow you down at times. Also, some terms/names such as "batch" and "legend" and "sub line items" don't necessarily make it clear what they're describing and take extra explanation when training new team members.

Occasionally navigating the seat map interface can be frustrating, especially when highlighting multiple seats e.g to change hold codes etc, it's very easy to click on a different seat to the one you intended. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great system for large arts organisations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having to contact thousands of customers for cancelled performances, using the automated credit facility to do this very quickly and efficiently. It has saved us a lot of work at a critical time. Review collected by and hosted on G2.com.

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Editorial Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Provides a true 360 view of constituents Review collected by and hosted on G2.com.

What do you dislike?

Not the slickest interface, but powerful Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tessitura allows us a true 360 view of our constituents, aggregating information about their buying behaviors, charitable contributions, likes and preferences, and interactions with our organization. It allows departments who focus on different particulars of constituent relationships (for example, fundraising) to use information gleaned by other departments (like marketing or the box office) to better tailor, and by extension, improve our interactions with our patrons.

The benefits include better returns of marketing and fundraising campaigns, better donor retention, and improved information across the organization that makes data-driven decision making more than a buzzword.

During the current COVID-19 crisis, Tessitura (and its easy integrations with 3rd party vendors) has made it easy to keep our constituents informed about cancellations and closures, process refunds, accept donations, and fundraise on behalf of the organization in a very targeted way. I can't imagine the mess we'd be in if we didn't have the one-stop-shop that is Tessitura to help us manage virtually every aspect of our business during this time.

It has also allowed us to easily work from home during this period and served as a vital conduit of information for staff internally--I can easily see the work of my colleagues through things like plan steps, communications logs, and donation histories.

I've worked at other organizations who use other CRMs, including custom-built solutions, and Tessitura is hands-down, the best solution I've seen. Review collected by and hosted on G2.com.

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Associate Editor
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It modeled our theater layout accurately which allowed for better communication with calling customers who wanted to know where their seats would be in relation to the stage. The way that Tessitura was able to navigate between different ticket prices and package deals made it easier to ensure that the proper pricing was applied for customers seeking to buy different kinds of seating for different performances. Review collected by and hosted on G2.com.

What do you dislike?

Dates could be mixed up easily leading to miscommunication between the seller and the buyer. It can take some time for new ticket sellers to learn the Tessitura system and how to navigate the different pages when they first start out. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have attempted to use Tessitura with an online option where customers can purchase their own tickets. This can produce problems when customers must call because they cannot purchase their own tickets. Tessitura is capable of showing the layout of our theater and the space available in a way that allows appropriate communication to our audience. Review collected by and hosted on G2.com.

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Institutional Giving Associate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Tessitura is definitely the best CRM database for the arts. It includes everything you could need, for example that it connects to ticketing directly. Other databases do not include ticketing. So this is especially useful for a performing arts center or venue with its own theater, as opposed to a company that travels. Review collected by and hosted on G2.com.

What do you dislike?

Tessitura is not the most user-friendly platform. It's a bit hard to navigate and really requires training, especially when trying to create a list. Some parts can be intuitive, such as what information might live in each tab, but it really requires guidance to learn how to export a mailing list or task list. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A training is definitely needed to use Tessitura. A manager can conduct the training, but I would recommend a more formal training session that comes directly from Tessitura -- a webinar or something of the like. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tessitura helps make sure that all information on each donor, individual or institutional, is compiled in one place so things don't slip through the cracks. It is especially helpful to be able to see when donors and prospects attended a performance for reference before meetings and trying to implement moves management. It is also helpful that you can mark the status on an individual or application, e.g., proposal submitted, pending, lapsed, etc. Review collected by and hosted on G2.com.

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Native/Indigenous Audience Development Associate
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

History for each constituent to track relationships to our organization. Ease of access to scheduling our season groups attending our festival. The upsides of creating special events that started the history of tracking our on campus special events. I appreciate the reports to track how many individuals we serve in our different price types and special promotions.

This has been the most helpful for tracking our attendance for Indigenous Peoples Day and reporting back to for our grant funded projects. Review collected by and hosted on G2.com.

What do you dislike?

It is not currently providing culturally responsive qualitative reporting our organization could better utilize in being a more welcoming environment. I dislike that currently with our constituents for programming there isn’t a way to make communication with our users unless we utilize an outside server such as world fly.

I dislike that currently there isn’t a solid method of keeping records of these individuals communications. For grant specific reporting it would be better utilized to scan in documentation of emails, positive reviews etc. to keep on hand for future use and better project management. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do consider using tessitura, with all the updates they continuously work for their users it is a very catered organization to each user. For season programming, tracking and broad based campaign usage it is necessary for non profit usage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving how we are tracking off campus events, such as community outreach and engagements. We had only previously tracked special on campus events and have been losing out on helpful data for our org with not recording our outreach efforts.

Another current problem is not tracking how long our members in each constituency have been active. In order to have a better rewards and benefit system it would be necessary to record benchmarks of involvement, how many groups each individual has brought to the festival, contacts referenced etc. because of this there is currently no room for tracking progress and developing our current program. This is a problem for our specific program because we have more institutional knowledge than recorded in tessitura leaving our leaders as single points of failure. Review collected by and hosted on G2.com.

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VIP Event Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's fairly easy to use once you get used to it. It has a lot of features, but most people will probably use what they need for their organization and not dive into the rest. Basically it allows you to build it to your organization's needs. Review collected by and hosted on G2.com.

What do you dislike?

The look and feel of the software are fairly outdated. It would be more appealing if the face of the program had a little bit more of a modern touch when it comes to the design and layout of pages. Selling gift cards is a pain in the neck, upgrading the way gift cards are sold in the system would make life so much jollier around the holidays. Also, finding and getting rid of duplicates is kind of a tedious process, I feel like there could be a way to make it easier. Presently, you have to write down the member numbers from one screen and then type them in on another screen because you can't cut and paste. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use it for a non-profit foundation for the arts within a performing arts theater. We use it to sell show tickets, pre-show dinners, memberships, gift cards, and charitable contributions. Having the member/customer database is very important and being able to search people based on various criteria is super important. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The compilation of data on an individual or company: every connection via Marketing, ticket history & purchases, contributions, and additional connections/history. Review collected by and hosted on G2.com.

What do you dislike?

Data pulls weren't accurate, so I never felt fully confident in a list or other tracking uses. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's best to have a dedicated IT person on staff for Tessitura. Training should occur company-wide for anyone that may use it, so that there are uniform policies in place for use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps the crossover between departments: Ticketing could see if someone was a donor (but not amounts), I could see what promotional materials one had received or emails opened, and all could see what tickets had been purchased. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Tess is a powerful ticketing software that offers great security and also helps with arts marketing efforts. It's easy to customize and so every arts organization can make Tess their own. It works seamlessly with scanners and printers so it's very easy to work with house management. Review collected by and hosted on G2.com.

What do you dislike?

Tess is not very user-friendly, and it's not SaaS-based. It isn't always really clear what all its capabilities are. It's next to impossible to stop a batch from printing after you send it through. There is no in-app training, and in fact, training can be difficult to get and to find. Box office is not a difficult job, but Tessitura can make it more stressful because there are no help files and it's not very intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is probably the best software for large arts organizations. It may be more than you need if you're a small house or don't do many season subscriptions. It shines with season ticket sales and donation tracking. However, it is very technical and you need to have a Tessitura administrator on staff just to use it. I have wished for a couple of years that it could be a SaaS-based program with built-in help files since it is not very user-friendly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used Tessitura as the agent of a large professional regional theatre. The theatre company had a full-time box office as well (for season sales, exchanges, etc.) and we did exchanges, and POS, not dealing with season sales. They were open during the day and we were open at the theatre and during the day. It was easy to see a patron's activity and which agent helped with each transaction, whether they were in the box office or in in the administrative office. It was easy to find and reprint lost tickets, which was a huge issue. Using the Tessitura scanners, we could keep track of seating and know at any given moment how many people had entered the house. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The different reports and extractions I was able to create and manipulate the data. I could also edit the program to better suit my needs in them museum field. Review collected by and hosted on G2.com.

What do you dislike?

Outside of the Quicksale screen most the interface is not user friendly and not aesthetically pleasing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a good choice for organizations that have a traditional theater or performance hall experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is not built to be used for a museum so that is a difficulty when you are selling seats that pertain to admission for a gallery. There is not really an easy integration for using APIs and allowing for the packaging of the group experience.

The benefit is that many people in the organization can access the same data, and there is greater clarity about the workflow. I can assign actions to different users, and see the latest interactions with constituents. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Tessitura has robust analytic capabilities that provide insight to multiple ends; the integration of donor, ticket-buying, and communications data allows for a complete picture of individual records, forming a basis for informed and data-driven planning. Review collected by and hosted on G2.com.

What do you dislike?

Tessitura is cost prohibitive for most organizations. It is an excellent resource for larger organizations, but much of the platform's utility could be valuable in a scaled-down version for smaller performing arts nonprofits. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The automatic CRM integration allows for information sharing across multiple venues and organizations within the larger Center, allowing for streamlined communication. Review collected by and hosted on G2.com.

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Consortium Services Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

About the software? The multitude of ways to view, export, and analyze data.

About Tessitura in general? The Network! You're so connected to thousands of your peers. Review collected by and hosted on G2.com.

What do you dislike?

Requires a significant amount of training to use properly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Integrates with several third-parties that we use, such as Wordfly (to automate email reminders and post-visit thank you emails) and TodayTix to promote, sell, and host lotteries.

Sharing custom reports amongst other member organizations. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Tessi is so robust that you'd never think that you'd need something until you do, and of course the program already has that capability. Review collected by and hosted on G2.com.

What do you dislike?

Because it is so robust, it seems overwhelming at first to learn and train on. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its extremely customize-able, so if you don't understand all of its capabilities, the users won't either. We were finding out hotkeys and shortcuts well into my second year using the program, and yet there were some basic needs that the program just couldn't do (before its most recent version update.) Its like they thought of everything, but didn't think of many of the basic things. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping track of campaigns and being able to get so familiar with the clients info was so beneficial. Review collected by and hosted on G2.com.

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AP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ability to create and run reports automatically is great, so my clients all get the information they need without me doing it manually, whether it's daily, weekly, or monthly. Review collected by and hosted on G2.com.

What do you dislike?

Our PAC is very complex, so we have man customizations and constant work-arounds to accomplish what we need to. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The box office uses it to build shows, the call center uses it to sell tickets, I use it primarily for reporting. Benefits certainly include up to date information. Review collected by and hosted on G2.com.

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Operations Support Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very intuitive. The community aspect helps create connections to better understand the application and the arts and culture industry. Great customer service and sets up clients for success. Review collected by and hosted on G2.com.

What do you dislike?

The biggest feature lacking was stewardship - fundraising events and named spaces, endowments, etc. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Speak to other Tessitura users in the community. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tessitura was a great balance of canned and customized content, which helped my personal growth working in the industry and with similar products. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best thing about Tessitura is their support team. They will always find a way to assist their clients. Remotely or “boots on the ground “ - they are completely accessible Review collected by and hosted on G2.com.

What do you dislike?

The system isn’t as user friendly as other ticketing software.

There’s no comparison. It has a language of its own Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tessitura is customizable to your organization. That’s the greatest benefit. No work arounds Review collected by and hosted on G2.com.

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CE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its variety of tools to tap into each sector of an arts institution. Review collected by and hosted on G2.com.

What do you dislike?

It is difficult to transfer/search data with a few key words. It needs specificity. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure to be specific on your inquiries. It can be difficult to search for something with only keywords Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Data compilation for ticketing purposes. Tessitura has a concrete way in how to organize its data which keeps everything very consistent. Review collected by and hosted on G2.com.

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Associate Business Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

allows for different types of events!!!! Review collected by and hosted on G2.com.

What do you dislike?

Difficult to understand bells n whistles Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very good option for performing arts orgs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Seating, different prices within each seat, different seat set ups, packages, tracking of patron information Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Tessitura offers a myriad of options for reporting, ticketing, and general patron management. Review collected by and hosted on G2.com.

What do you dislike?

Unfortunately, because the options are nearly endless, so is the time it takes to set up and customize the software’s for your organizations individual needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

While I am Magine the software is just what the doctor ordered for a ticketing, development, or IT team of 10 or more, our small organization struggles with too few interactions to really make the process intuitive. As a result, every time we login it feels like we’re starting over, despite the fact that our team are tech savvy and generally early adopters for new technology. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Tessitura is a good software for ticketing and marketing. Review collected by and hosted on G2.com.

What do you dislike?

I would be better if the design is more modern. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You need to change your password every 3 months in order to protect your account. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Selling tickets. Review collected by and hosted on G2.com.

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UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is like the Cadillac of CRMs for nonprofits that use ticketing! It can do so much! Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there is so much to use, parts of the program become under utilized. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is great but takes time to implement Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No real issues with Tessitura, the platform is pretty great. Review collected by and hosted on G2.com.

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UN
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I love how tailored to non-profit donor tracking this software is. This system makes it easy not only to track your own donor progress and customer accounts but also makes sharing information with other users absolutely seamless. Review collected by and hosted on G2.com.

What do you dislike?

The layout is extremely dated and no longer makes sense with current computer operating systems, which can make identifying icons and proper tools less than intuitive and really rather difficult at times. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is the perfect non-profit partner that covers all needs from development to marketing with ease! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tessitura is allowing the Nashville Symphony to reach new heights with donor recognition as well as customer service on the ticket side of the business. All around, Tessitura is keeping the Nashville Symphony focus and moving forward. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I appreciate the integration of fundraising and ticketing, especially on patron profiles. It's nice to have something specifically for nonprofit arts orgs, rather than a more general software that isn't always set up to process memberships and ticketing. Review collected by and hosted on G2.com.

What do you dislike?

User-friendliness leaves something to be desired. For new users, Tessitura can be daunting and unwieldy, and it takes a VERY long time to figure out the software. The help system isn't as helpful as it could be as it only addresses some very basic issues.

I would also prefer more use for donors; prospecting can be very difficult with Tessitura and the range of reports we are able to pull is fine but not as good as it could be. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There is a very steep learning curve with Tessitura, but it's better for larger organizations and cross-department integration than other systems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Tessitura for our ticketing, marketing, and fundraising efforts. It is nice to have everything all in one place, as we can communicate information across departments much more easily than if we were using different software. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The biggest upside is the number of different things it can do - point of sale, generating call lists, tracking donors and sales, the ability to track customer comments and complaints, etc. It generates a multitude of useful reports with only a couple clicks. Review collected by and hosted on G2.com.

What do you dislike?

Point of sale itself can be frustrating. It requires extensive training for each user. It's easy to make a simple mistake that will cause a sale to not go through properly or force you to start over. It is largely reliant on patron IDs that customers are unlikely to remember, and when they don't the search feature can be a bit finicky. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Review the provided training materials very thoroughly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The biggest benefit is that it allows donor tracking. As a non-profit theatre donors are our main source of income more-so than single ticket sales, by being able to track the engagement level of our donors and collect their feedback in one place, we can improve our outreach. It also allows us to track what types of advertisements are sent out to patrons to see which are most effective. Review collected by and hosted on G2.com.

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