Tessitura Reviews & Product Details

Tessitura was built with performing arts organizations in mind. It is a completely flexible program to mold and shape to any performing arts center big or small. The customer service is outstanding and tons of resources are available in order to learn more about the program. If you have the opportunity, the tessitura conference every year is one heck of a place to meet all the developers and they really give you the time of day to sit and work out any issues you may have. Did I mention their customer service is awesome? Review collected by and hosted on G2.com.

Silly to say, the program is only as useful as the amount of info you put in it. With that said, it's a large learning curve for someone who doesn't know or want to use the program. Some tasks can be tedious (like building accounts and entering new information), but the long term benefit is undeniable. Each tool does take a little bit to learn, and you do have to get used to some of the lingo in the program, but Tessitura does make sure you have all the resources at your fingertips when you need it included in the annual fee. Review collected by and hosted on G2.com.

It's reliable and intuitive. Once you've been trained in the basics, if you need to find the way to do something you've never done before, it's generally easy to work out how to do it on your own. The interface is clear and aesthetically pleasing.

It's generally fast, especially when you know the many keyboard shortcuts that are really helpful and speed things up considerably.

The product catalogue is great when working at a venue with multiple events happening every day, there are lots of ways of navigating it depending on what you or the customer are looking for. Review collected by and hosted on G2.com.

Very few places you can copy & paste from e.g. booking references, voucher codes. Seems like a small thing but can really slow you down at times. Also, some terms/names such as "batch" and "legend" and "sub line items" don't necessarily make it clear what they're describing and take extra explanation when training new team members.

Occasionally navigating the seat map interface can be frustrating, especially when highlighting multiple seats e.g to change hold codes etc, it's very easy to click on a different seat to the one you intended. Review collected by and hosted on G2.com.

Provides a true 360 view of constituents Review collected by and hosted on G2.com.

Not the slickest interface, but powerful Review collected by and hosted on G2.com.

It modeled our theater layout accurately which allowed for better communication with calling customers who wanted to know where their seats would be in relation to the stage. The way that Tessitura was able to navigate between different ticket prices and package deals made it easier to ensure that the proper pricing was applied for customers seeking to buy different kinds of seating for different performances. Review collected by and hosted on G2.com.

Dates could be mixed up easily leading to miscommunication between the seller and the buyer. It can take some time for new ticket sellers to learn the Tessitura system and how to navigate the different pages when they first start out. Review collected by and hosted on G2.com.

Tessitura is definitely the best CRM database for the arts. It includes everything you could need, for example that it connects to ticketing directly. Other databases do not include ticketing. So this is especially useful for a performing arts center or venue with its own theater, as opposed to a company that travels. Review collected by and hosted on G2.com.

Tessitura is not the most user-friendly platform. It's a bit hard to navigate and really requires training, especially when trying to create a list. Some parts can be intuitive, such as what information might live in each tab, but it really requires guidance to learn how to export a mailing list or task list. Review collected by and hosted on G2.com.

History for each constituent to track relationships to our organization. Ease of access to scheduling our season groups attending our festival. The upsides of creating special events that started the history of tracking our on campus special events. I appreciate the reports to track how many individuals we serve in our different price types and special promotions.

This has been the most helpful for tracking our attendance for Indigenous Peoples Day and reporting back to for our grant funded projects. Review collected by and hosted on G2.com.

It is not currently providing culturally responsive qualitative reporting our organization could better utilize in being a more welcoming environment. I dislike that currently with our constituents for programming there isn’t a way to make communication with our users unless we utilize an outside server such as world fly.

I dislike that currently there isn’t a solid method of keeping records of these individuals communications. For grant specific reporting it would be better utilized to scan in documentation of emails, positive reviews etc. to keep on hand for future use and better project management. Review collected by and hosted on G2.com.

It's fairly easy to use once you get used to it. It has a lot of features, but most people will probably use what they need for their organization and not dive into the rest. Basically it allows you to build it to your organization's needs. Review collected by and hosted on G2.com.

The look and feel of the software are fairly outdated. It would be more appealing if the face of the program had a little bit more of a modern touch when it comes to the design and layout of pages. Selling gift cards is a pain in the neck, upgrading the way gift cards are sold in the system would make life so much jollier around the holidays. Also, finding and getting rid of duplicates is kind of a tedious process, I feel like there could be a way to make it easier. Presently, you have to write down the member numbers from one screen and then type them in on another screen because you can't cut and paste. Review collected by and hosted on G2.com.

The compilation of data on an individual or company: every connection via Marketing, ticket history & purchases, contributions, and additional connections/history. Review collected by and hosted on G2.com.

Data pulls weren't accurate, so I never felt fully confident in a list or other tracking uses. Review collected by and hosted on G2.com.

Tess is a powerful ticketing software that offers great security and also helps with arts marketing efforts. It's easy to customize and so every arts organization can make Tess their own. It works seamlessly with scanners and printers so it's very easy to work with house management. Review collected by and hosted on G2.com.

Tess is not very user-friendly, and it's not SaaS-based. It isn't always really clear what all its capabilities are. It's next to impossible to stop a batch from printing after you send it through. There is no in-app training, and in fact, training can be difficult to get and to find. Box office is not a difficult job, but Tessitura can make it more stressful because there are no help files and it's not very intuitive. Review collected by and hosted on G2.com.

The different reports and extractions I was able to create and manipulate the data. I could also edit the program to better suit my needs in them museum field. Review collected by and hosted on G2.com.

Outside of the Quicksale screen most the interface is not user friendly and not aesthetically pleasing. Review collected by and hosted on G2.com.

Tessitura has robust analytic capabilities that provide insight to multiple ends; the integration of donor, ticket-buying, and communications data allows for a complete picture of individual records, forming a basis for informed and data-driven planning. Review collected by and hosted on G2.com.

Tessitura is cost prohibitive for most organizations. It is an excellent resource for larger organizations, but much of the platform's utility could be valuable in a scaled-down version for smaller performing arts nonprofits. Review collected by and hosted on G2.com.

About the software? The multitude of ways to view, export, and analyze data.

About Tessitura in general? The Network! You're so connected to thousands of your peers. Review collected by and hosted on G2.com.

Requires a significant amount of training to use properly. Review collected by and hosted on G2.com.

Tessi is so robust that you'd never think that you'd need something until you do, and of course the program already has that capability. Review collected by and hosted on G2.com.

Because it is so robust, it seems overwhelming at first to learn and train on. Review collected by and hosted on G2.com.

The ability to create and run reports automatically is great, so my clients all get the information they need without me doing it manually, whether it's daily, weekly, or monthly. Review collected by and hosted on G2.com.

Our PAC is very complex, so we have man customizations and constant work-arounds to accomplish what we need to. Review collected by and hosted on G2.com.

Very intuitive. The community aspect helps create connections to better understand the application and the arts and culture industry. Great customer service and sets up clients for success. Review collected by and hosted on G2.com.

The biggest feature lacking was stewardship - fundraising events and named spaces, endowments, etc. Review collected by and hosted on G2.com.

The best thing about Tessitura is their support team. They will always find a way to assist their clients. Remotely or “boots on the ground “ - they are completely accessible Review collected by and hosted on G2.com.

The system isn’t as user friendly as other ticketing software.

There’s no comparison. It has a language of its own Review collected by and hosted on G2.com.

Its variety of tools to tap into each sector of an arts institution. Review collected by and hosted on G2.com.

It is difficult to transfer/search data with a few key words. It needs specificity. Review collected by and hosted on G2.com.

allows for different types of events!!!! Review collected by and hosted on G2.com.

Difficult to understand bells n whistles Review collected by and hosted on G2.com.

Tessitura offers a myriad of options for reporting, ticketing, and general patron management. Review collected by and hosted on G2.com.

Unfortunately, because the options are nearly endless, so is the time it takes to set up and customize the software’s for your organizations individual needs. Review collected by and hosted on G2.com.

Tessitura is a good software for ticketing and marketing. Review collected by and hosted on G2.com.

I would be better if the design is more modern. Review collected by and hosted on G2.com.

It is like the Cadillac of CRMs for nonprofits that use ticketing! It can do so much! Review collected by and hosted on G2.com.

Sometimes there is so much to use, parts of the program become under utilized. Review collected by and hosted on G2.com.

I love how tailored to non-profit donor tracking this software is. This system makes it easy not only to track your own donor progress and customer accounts but also makes sharing information with other users absolutely seamless. Review collected by and hosted on G2.com.

The layout is extremely dated and no longer makes sense with current computer operating systems, which can make identifying icons and proper tools less than intuitive and really rather difficult at times. Review collected by and hosted on G2.com.

I appreciate the integration of fundraising and ticketing, especially on patron profiles. It's nice to have something specifically for nonprofit arts orgs, rather than a more general software that isn't always set up to process memberships and ticketing. Review collected by and hosted on G2.com.

User-friendliness leaves something to be desired. For new users, Tessitura can be daunting and unwieldy, and it takes a VERY long time to figure out the software. The help system isn't as helpful as it could be as it only addresses some very basic issues.

I would also prefer more use for donors; prospecting can be very difficult with Tessitura and the range of reports we are able to pull is fine but not as good as it could be. Review collected by and hosted on G2.com.

The biggest upside is the number of different things it can do - point of sale, generating call lists, tracking donors and sales, the ability to track customer comments and complaints, etc. It generates a multitude of useful reports with only a couple clicks. Review collected by and hosted on G2.com.

Point of sale itself can be frustrating. It requires extensive training for each user. It's easy to make a simple mistake that will cause a sale to not go through properly or force you to start over. It is largely reliant on patron IDs that customers are unlikely to remember, and when they don't the search feature can be a bit finicky. Review collected by and hosted on G2.com.