Tessitura allows us a true 360 view of our constituents, aggregating information about their buying behaviors, charitable contributions, likes and preferences, and interactions with our organization. It allows departments who focus on different particulars of constituent relationships (for example, fundraising) to use information gleaned by other departments (like marketing or the box office) to better tailor, and by extension, improve our interactions with our patrons.
The benefits include better returns of marketing and fundraising campaigns, better donor retention, and improved information across the organization that makes data-driven decision making more than a buzzword.
During the current COVID-19 crisis, Tessitura (and its easy integrations with 3rd party vendors) has made it easy to keep our constituents informed about cancellations and closures, process refunds, accept donations, and fundraise on behalf of the organization in a very targeted way. I can't imagine the mess we'd be in if we didn't have the one-stop-shop that is Tessitura to help us manage virtually every aspect of our business during this time.
It has also allowed us to easily work from home during this period and served as a vital conduit of information for staff internally--I can easily see the work of my colleagues through things like plan steps, communications logs, and donation histories.
I've worked at other organizations who use other CRMs, including custom-built solutions, and Tessitura is hands-down, the best solution I've seen. Review collected by and hosted on G2.com.