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athenahealth

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129 reviews
  • 3 profiles
  • 12 categories
Average star rating
3.6
Serving customers since
1997
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athenaOne

111 reviews

Provides network-enabled services & mobile apps for medical groups & health systems.

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Epocrates

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athenahealth Revenue Cycle Services

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Athenahealth's Revenue Cycle Services offer comprehensive, technology-driven solutions designed to optimize financial performance for healthcare organizations of all sizes. By integrating advanced tools and expert support, these services streamline the entire revenue cycle—from patient registration to performance reporting—ensuring efficient operations and improved cash flow. Key Features and Functionality: - Registration Verification & Co-Pay Collection: Ensures accurate patient information and upfront payment processing. - Insurance Verification & Coverage Scan: Confirms patient coverage to prevent billing issues. - Authorization Management: Manages prior authorizations to expedite care delivery. - Charge Entry and Coding: Accurately records services provided for correct billing. - Claim Scrubbing, Issue Resolution & Submission: Identifies and corrects errors before claim submission to reduce denials. - Posting and Payments: Efficiently processes payments and updates accounts. - Claim Denials Resolution: Addresses and resolves denied claims to recover revenue. - Zero Pay & Insurance Credit Resolution: Manages instances where no payment is received or credits are due. - Patient Refunds: Handles overpayments and ensures timely refunds. - Performance Reporting and Insights: Provides analytics to monitor and enhance financial performance. Primary Value and Solutions Provided: Athenahealth's Revenue Cycle Services address the critical challenge of managing complex billing processes in healthcare settings. By automating and optimizing each stage of the revenue cycle, these services help organizations reduce administrative burdens, minimize claim denials, and accelerate revenue collection. This leads to improved financial health, allowing healthcare providers to focus more on patient care and less on administrative tasks.

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Star Rating

48
45
15
6
15

athenahealth Reviews

Review Filters
Profile Name
Star Rating
48
45
15
6
15
Verified User in Research
UR
Verified User in Research
12/10/2025
Validated Reviewer
Verified Current User
Review source: G2 invite

User-Friendly EMR with Excellent Scheduling Tools

I really appreciate athenaOne for its user-friendly templates and easy-to-use calendars and schedules. I love the Athena chat feature that allows me to reach out to colleagues effortlessly. It also helps me plan calls and schedules by viewing the calendars for our providers for the day. Additionally, it has been very basic and easy for us to use since we've been using it for nearly 15 years.
David B.
DB
David B.
10/10/2025
Validated Reviewer
Verified Current User
Review source: G2 invite

EMR good for large groups, more cumbersome for small or solo practices.

User-driven evolution, constantly adding features based on feedback to stay relevant. Deep customization for encounters, templates, and workflows. Robust reporting. The fax integration makes admin a lot easier.
Darren G.
DG
Darren G.
05/01/2025
Validated Reviewer
Review source: Organic

continued interference with physicians actually working

The previous version was functional at minimum. They keep upgrading it which has made it more and ore difficult to use

About

Contact

HQ Location:
Watertown, MA

Social

@athenahealth

What is athenahealth?

Athenahealth is a service provider of network-enabled services for healthcare and point-of-care mobile apps in the United States. Known for its innovative cloud-based solutions, the company focuses on electronic health records (EHR), revenue cycle management (RCM), patient engagement, care coordination, and population health services. Designed to cater to medical practices and health systems of all sizes, athenahealth aims to streamline administrative tasks, enhance patient care, and improve financial outcomes. By leveraging extensive data from its expansive network, athenahealth offers actionable insights, facilitating better clinical and financial decisions.

Details

Year Founded
1997
Ownership
NASDAQ: ATHN