I like the robust reporting and all the functionality that NextGen Healthcare EHR offers. The reporting functionality is very robust when we go into the report center for all of our practices. Another part I find valuable is the ability to submit claims, track claims, and auto-post payments. We us the patient ledger and payment history a lot to track balances in NextGen. I also appreciate how they did a great job walking us through the steps, making the initial setup pretty easy. Review collected by and hosted on G2.com.

Some of the settings and provider setup/ practice setup are a little bit cumbersome and difficult to understand on the back end. The Admin tab can be a little overwhelming. You need a little more training to know where to start. ERA enrollments have changed over the years, so sometimes those can get a little more confusing. They use Waystar and once you get the training then it goes well. Review collected by and hosted on G2.com.

One of the most compelling aspects of NextGen is its commitment to innovation, particularly its AI capabilities. The Ambient Assist technology is truly a game changer, significantly enhancing efficiency and user experience. Additionally, the annual User Group Meeting offers valuable insights and meaningful opportunities to learn about upcoming developments and future direction. Another standout benefit is how seamlessly new functionalities can be integrated into our practice, including interface connections and reporting capabilities. Review collected by and hosted on G2.com.

A potential downside is the cost, as it can be quite expensive. Additionally, some providers within our practice have noted that it is less user-friendly compared to other EHR systems they have used in their private practices. Review collected by and hosted on G2.com.

I really appreciate how NextGen Healthcare EHR has evolved to better support FQHCs like ours, especially in the last few years. The NG8 upgrade was much more seamless and user-friendly, making workflows faster for both providers and front office staff. The integrated system has helped us reduce accounts receivable, streamline payment processing, and improve reporting accuracy, which is critical for our compliance and quality management. The dedicated support team during upgrades and the ability to customize reporting for our risk management and quality programs have been invaluable. Review collected by and hosted on G2.com.

There was a period about five years ago when support and system cohesion were frustrating, and we seriously considered other options. Some past upgrades (like NG6) were difficult and stressful. It’s never totally seamless, and upgrades always come with some stress, but things have improved. There are also ongoing challenges with getting our patient population to adopt digital features beyond paper statements, and sometimes implementing new tools takes longer than hoped. Review collected by and hosted on G2.com.

It is relatively easy to use. It does a good job at helping both offices operate on the same system, which in turn allows us to be a fully integrated care model. Review collected by and hosted on G2.com.

The updates & system crashes without a timely resolution. For the price point we feel as though it should run a bit more smoothly. Support has been helpful, although when the system goes down no one in support seems to have answers or a fix it solution. We tried the AI features, but my providers decided that it was not for them, and we discontinued those services. Review collected by and hosted on G2.com.

The most helpful tool I believe for NextGen is that we are assigned a technical account manager to assist with system issues and performance. Also, an account manager is assigned to help with any issues that may be stalled in support. Review collected by and hosted on G2.com.

Moving most support outside the US has been a downfall in support circumstances. Review collected by and hosted on G2.com.

The software is very user friendly and easy to learn Review collected by and hosted on G2.com.

With certain types of support, it is difficult to receive a resolution in a timely fashion. We also need to prompt for updates to cases Review collected by and hosted on G2.com.

I like that NextGen Healthcare EHR has so many different options for document management. Document management makes NextGen valuable to me because it's essential to my job that I keep records properly stored in a timely manner. Review collected by and hosted on G2.com.

NextGen Healthcare EHR glitches out and lags very often. The initial setup was also very difficult. These issues disrupt my workflow and make it challenging to use. Review collected by and hosted on G2.com.

I like using the mobile app for NextGen Healthcare EHR as it allows me to look things up quickly when I'm not at the office or at home by a computer. It really saves a lot of time. I also appreciate their AI program, Ambient, which helps with charting by saving time and producing a detailed SOAP note. Review collected by and hosted on G2.com.

It's a bit of a clunky system. A lot of having to close one document to open another document, it could be more time efficient. Hated the initial setup. It was terrible. Every upgrade has had a host of problems and takes days to weeks before we are running efficiently again. The system goes down on a regular basis causing me to have to log in all over again which takes up to 5 minutes every time. Review collected by and hosted on G2.com.

The most helpful aspect of NGO is the integration between the EMR and Practice Management systems. It’s also easy to use and doesn’t require a high level of training to get started. Review collected by and hosted on G2.com.

Some things can be confusing because there is more that one way to perform a single task. Would also like more flexibility to customize some forms. Review collected by and hosted on G2.com.

It lets me run statements on the fly, which is really convenient when I need quick results. Review collected by and hosted on G2.com.

When I am needing support and cannot get hold of anyone and nextgen Review collected by and hosted on G2.com.