NextGen Healthcare EHR Pros and Cons

NextGen Healthcare EHR Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find NextGen Healthcare EHR to be extremely user-friendly, appreciating its simple navigation and customizable templates. (3 mentions)

Users appreciate the fast and helpful support from NextGen Healthcare EHR, enhancing their overall experience and training. (3 mentions)

Users value the extensive customizability of NextGen Healthcare EHR, enhancing workflow efficiency and user-friendliness. (2 mentions)

Users appreciate the customization options of NextGen Healthcare EHR, enhancing workflows and providing user-friendly navigation. (2 mentions)

Users appreciate the customization options of NextGen Healthcare EHR, enhancing workflow and user-friendliness for providers. (2 mentions)

Users appreciate the robust and customizable features of NextGen Healthcare EHR, ensuring comprehensive patient care. (2 mentions)

Users find the navigation easy, with quick access and customizable templates that enhance the workflow experience. (2 mentions)

Users appreciate the effective patient care management provided by NextGen Healthcare EHR, enhancing overall care quality. (1 mentions)

Users find the difficult navigation frustrating, as it requires excessive clicks and limits access to patient charts. (3 mentions)

Users find the navigation difficult, often requiring excessive clicking and complicating patient portal access and enrollment. (2 mentions)

Users find poor usability in NextGen Healthcare EHR, struggling with excessive clicks and challenging patient portal access. (2 mentions)

Users find the patient portal access issues frustrating, making it difficult to enroll patients and reduce phone inquiries. (1 mentions)

Users are frustrated with the excessive clicks required and the limitation of accessing only one patient chart at a time. (1 mentions)

Users find the confusing features of NextGen Healthcare EHR lead to excessive clicks and limited patient chart access. (1 mentions)

Users express frustration with limited access due to only being able to view one patient chart at a time. (1 mentions)

Top Pros or Advantages of NextGen Healthcare EHR

1. Ease of Use

Users find NextGen Healthcare EHR to be extremely user-friendly, appreciating its simple navigation and customizable templates.

See 3 mentions

See Related User Reviews

Courtney W.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient"

What do you like about NextGen Healthcare EHR?

Very manageable and easy to train with and effective

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"MSA Primary Care"

What do you like about NextGen Healthcare EHR?

NexGen support has improved, and you receive fast and helpful support. EHR is easy to train new users. We currently do not use the PM side but are in

2. Helpful

Users appreciate the fast and helpful support from NextGen Healthcare EHR, enhancing their overall experience and training.

See 3 mentions

See Related User Reviews

Courtney W.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient"

What do you like about NextGen Healthcare EHR?

Very manageable and easy to train with and effective

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"MSA Primary Care"

What do you like about NextGen Healthcare EHR?

NexGen support has improved, and you receive fast and helpful support. EHR is easy to train new users. We currently do not use the PM side but are in

3. Customizability

Users value the extensive customizability of NextGen Healthcare EHR, enhancing workflow efficiency and user-friendliness.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good software but lots of clicking in submenus"

What do you like about NextGen Healthcare EHR?

The software covers a nice procedure process and its customizable.

Carol G.

Mid-Market (51-1000 emp.)

3.0/5

"NextGen is a user friendly EHR solution and very customizable."

What do you like about NextGen Healthcare EHR?

NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is ver

4. Customization

Users appreciate the customization options of NextGen Healthcare EHR, enhancing workflows and providing user-friendly navigation.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good software but lots of clicking in submenus"

What do you like about NextGen Healthcare EHR?

The software covers a nice procedure process and its customizable.

Carol G.

Mid-Market (51-1000 emp.)

3.0/5

"NextGen is a user friendly EHR solution and very customizable."

What do you like about NextGen Healthcare EHR?

NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is ver

5. Customization Options

Users appreciate the customization options of NextGen Healthcare EHR, enhancing workflow and user-friendliness for providers.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good software but lots of clicking in submenus"

What do you like about NextGen Healthcare EHR?

The software covers a nice procedure process and its customizable.

Carol G.

Mid-Market (51-1000 emp.)

3.0/5

"NextGen is a user friendly EHR solution and very customizable."

What do you like about NextGen Healthcare EHR?

NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is ver

6. Features

Users appreciate the robust and customizable features of NextGen Healthcare EHR, ensuring comprehensive patient care.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good software but lots of clicking in submenus"

What do you like about NextGen Healthcare EHR?

The software covers a nice procedure process and its customizable.

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"There are a lot of good things about NG but we've been having some issues lately"

What do you like about NextGen Healthcare EHR?

It's a robust and complete EHR, and includes everything a provider would need to care for their patients

7. Navigation Ease

Users find the navigation easy, with quick access and customizable templates that enhance the workflow experience.

See 2 mentions

See Related User Reviews

Courtney W.

Small-Business (50 or fewer emp.)

5.0/5

"Efficient"

What do you like about NextGen Healthcare EHR?

Very manageable and easy to train with and effective

Carol G.

Mid-Market (51-1000 emp.)

3.0/5

"NextGen is a user friendly EHR solution and very customizable."

What do you like about NextGen Healthcare EHR?

NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is ver

8. Patient Care

Users appreciate the effective patient care management provided by NextGen Healthcare EHR, enhancing overall care quality.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"There are a lot of good things about NG but we've been having some issues lately"

What do you like about NextGen Healthcare EHR?

It's a robust and complete EHR, and includes everything a provider would need to care for their patients

Top Cons or Disadvantages of NextGen Healthcare EHR

1. Difficult Navigation

Users find the difficult navigation frustrating, as it requires excessive clicks and limits access to patient charts.

See 3 mentions

See Related User Reviews

Carol G.

Mid-Market (51-1000 emp.)

3.0/5

"NextGen is a user friendly EHR solution and very customizable."

What do you dislike about NextGen Healthcare EHR?

We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good software but lots of clicking in submenus"

What do you dislike about NextGen Healthcare EHR?

There is lots of clicking to get where you want to go.

2. Navigation Difficulty

Users find the navigation difficult, often requiring excessive clicking and complicating patient portal access and enrollment.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good software but lots of clicking in submenus"

What do you dislike about NextGen Healthcare EHR?

There is lots of clicking to get where you want to go.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"MSA Primary Care"

What do you dislike about NextGen Healthcare EHR?

The patient portal is hard for the patients to use, hard to get all our patients enrolled to cut down on the phone usage

3. Poor Usability

Users find poor usability in NextGen Healthcare EHR, struggling with excessive clicks and challenging patient portal access.

See 2 mentions

See Related User Reviews

Carol G.

Mid-Market (51-1000 emp.)

3.0/5

"NextGen is a user friendly EHR solution and very customizable."

What do you dislike about NextGen Healthcare EHR?

We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"MSA Primary Care"

What do you dislike about NextGen Healthcare EHR?

The patient portal is hard for the patients to use, hard to get all our patients enrolled to cut down on the phone usage

4. Access Issues

Users find the patient portal access issues frustrating, making it difficult to enroll patients and reduce phone inquiries.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"MSA Primary Care"

What do you dislike about NextGen Healthcare EHR?

The patient portal is hard for the patients to use, hard to get all our patients enrolled to cut down on the phone usage

5. Client Management

Users are frustrated with the excessive clicks required and the limitation of accessing only one patient chart at a time.

See 1 mentions

See Related User Reviews

Carol G.

Mid-Market (51-1000 emp.)

3.0/5

"NextGen is a user friendly EHR solution and very customizable."

What do you dislike about NextGen Healthcare EHR?

We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at

6. Confusing Features

Users find the confusing features of NextGen Healthcare EHR lead to excessive clicks and limited patient chart access.

See 1 mentions

See Related User Reviews

Carol G.

Mid-Market (51-1000 emp.)

3.0/5

"NextGen is a user friendly EHR solution and very customizable."

What do you dislike about NextGen Healthcare EHR?

We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at

7. Limited Access

Users express frustration with limited access due to only being able to view one patient chart at a time.

See 1 mentions

See Related User Reviews

Carol G.

Mid-Market (51-1000 emp.)

3.0/5

"NextGen is a user friendly EHR solution and very customizable."

What do you dislike about NextGen Healthcare EHR?

We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at

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Kim T.

Managing Partner

Mid-Market (51-1000 emp.)

10/22/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy Setup and User-Friendly, But Lacks API Integration"

4.5/5

What do you like best about NextGen Healthcare EHR?

This software is cloud-based, simple to set up, and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

They lack an API, which makes it difficult to achieve more advanced integrations. Review collected by and hosted on G2.com.

Abhi P.

Business Development Executive

Small-Business (50 or fewer emp.)

7/31/2025

"Positive & negative about NextGen Healthcare EHR.."

4.5/5

What do you like best about NextGen Healthcare EHR?

NextGen provides a user-friendly patient portal, allowing patients to view records, request refills, and message providers.

Offers reminders, drug interaction alerts, and care gap notifications, which help improve care and reduce risk. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

slow response times, limited support availability, and issues going unresolved.

I feel like I need to click 8 times to do something that should take 2

Updates may sometimes introduce bugs or disrupt previously working modules. Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

edit

We're glad to hear that you find our patient portal user-friendly and beneficial for improving care. We appreciate your feedback and will share your concerns about slow response times and limited support availability with our team for further improvement.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

8/4/2025

"MSA Primary Care"

4.5/5

What do you like best about NextGen Healthcare EHR?

NexGen support has improved, and you receive fast and helpful support. EHR is easy to train new users. We currently do not use the PM side but are in the testing stage to starting using at MSA Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

The patient portal is hard for the patients to use, hard to get all our patients enrolled to cut down on the phone usage Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

edit

Thank you for sharing your positive experience with our support and the ease of training new users on our EHR. We understand the challenges with the patient portal and are actively working on improvements to enhance the user experience. Your feedback is valuable to us, and we appreciate your patience as we work on addressing these issues.

Kevin M.

Administrator

Mid-Market (51-1000 emp.)

10/17/2025

"Great Revenue Insights, But Reports Need More Detail"

5/5

What do you like best about NextGen Healthcare EHR?

Revenue related reports helps me guide the practice Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Some reports could be more detailed and exact. Review collected by and hosted on G2.com.

Courtney W.

Medical Laboratory Scientist

Small-Business (50 or fewer emp.)

8/7/2025

"Efficient"

5/5

What do you like best about NextGen Healthcare EHR?

Very manageable and easy to train with and effective Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

It can take a while to login at times. And lags Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

edit

We're glad to hear that you find NextGen Healthcare EHR manageable and easy to train with. We apologize for any inconvenience caused by login times and lagging. We are continuously working to improve system performance for a better user experience.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

4/30/2025

"Good software but lots of clicking in submenus"

4/5

What do you like best about NextGen Healthcare EHR?

The software covers a nice procedure process and its customizable. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

There is lots of clicking to get where you want to go. Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

edit

We're glad to hear that you find our software customizable and effective for procedure processes. We acknowledge the issue with excessive clicking in submenus and are committed to improving the user interface for a more seamless experience.

Carol G.

IT/Implementation Specialist

Mid-Market (51-1000 emp.)

11/14/2024

"NextGen is a user friendly EHR solution and very customizable."

3/5

What do you like best about NextGen Healthcare EHR?

NextGen allows for multiple customizations. We have customized templates which help our providers streamline their workflow. Our users state it is very simple to navigate. Definitely user friendly. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at a time. Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

edit

Thank you for sharing your feedback on NextGen Healthcare EHR. We're thrilled to hear that you find our solution user-friendly and customizable. We appreciate your comments about the number of clicks and the limitation of being in one patient chart at a time. Your input is valuable as we continuously strive to enhance our platform. We're glad to hear that NextGen Healthcare EHR is helping you streamline workflows and simplify tasks like electronic prescribing. We'll make sure to pass your feedback along to our team for further review. If you have any additional suggestions or need assistance, please feel free to reach out. Thank you for choosing NextGen Healthcare EHR!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/15/2024

"There are a lot of good things about NG but we've been having some issues lately"

2.5/5

What do you like best about NextGen Healthcare EHR?

It's a robust and complete EHR, and includes everything a provider would need to care for their patients Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

Hosting support isn't always dependable but for the most part it works great. Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

edit

Thank you for sharing your feedback! We're glad to hear that you find NextGen Healthcare EHR robust and complete for patient care. We understand the importance of reliable hosting support and apologize for any inconvenience you've experienced. We're constantly working to improve our services to ensure a seamless experience for our users. If you have any specific issues you'd like us to address or if you need further assistance, please don't hesitate to reach out. Your efficiency in billing is important to us, and we're here to support you every step of the way. Thank you for choosing NextGen Healthcare EHR!

Shameem M.

Mobile Application Developer

Small-Business (50 or fewer emp.)

2/7/2024

"A solid EHR system that delivers on its core promises"

4.5/5

What do you like best about NextGen Healthcare EHR?

NextGen's templates and macros make charting a breeze, saving me tons of time and frustration. Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

I would appreciate more flexibility to tailor the interface and workflows to my specific needs. The current setup feels somewhat generic at times. Review collected by and hosted on G2.com.

What problems is NextGen Healthcare EHR solving and how is that benefiting you?

NextGen tackles the messy world of healthcare paperwork, fragmented data, and frustrating communication. Also, it helps for faster appointments, clearer communication, and ultimately, better care for patients like me. Plus, the system helps analyze vast amounts of data, leading to smarter decisions and improved healthcare overall. Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

edit

We're thrilled to hear that our templates and macros have made charting easier for you. We're constantly working to improve our system's flexibility to better meet individual needs.

Justin A.

Mid-Market (51-1000 emp.)

2/8/2024

"For the smaller of clinics..."

2.5/5

What do you like best about NextGen Healthcare EHR?

Faxing directly from the EMR, inbox is great Review collected by and hosted on G2.com.

What do you dislike about NextGen Healthcare EHR?

The complex user interface, lots of technical issues such a global memory issues, when trying to fax. issues with templates . Review collected by and hosted on G2.com.

Response from Katelyn Bailey of NextGen Healthcare EHR

edit

We apologize for the complex user interface and technical issues you've experienced. We're continuously working to improve our platform and appreciate your feedback.