--- title: NextGen Healthcare EHR Reviews meta\_title: 'NextGen Healthcare EHR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 175 reviews by the users' company size, role or industry to find out how NextGen Healthcare EHR works for a business like yours. aggregate\_rating: rating\_value: 3.7 review\_count: 175 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Health Care url: https://www.g2.com/categories/health-care --- ### NextGen Healthcare EHR Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find NextGen Healthcare EHR to be **easy to manage and train** , enhancing efficiency with responsive support. [(2 mentions)](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=1528399&qs=pros-and-cons#reviews) Users find the **support and training** of NextGen Healthcare EHR to be effective and manageable for new users. [(2 mentions)](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=1528098&qs=pros-and-cons#reviews) Users find the **training process** for NextGen Healthcare EHR to be manageable and effective, enhancing overall usability. [(2 mentions)](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=2245788&qs=pros-and-cons#reviews) Users appreciate the **fast and helpful support** from NexGen, making it easy to train new users effectively. [(1 mentions)](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=2245580&qs=pros-and-cons#reviews) Users value the **customizability** of NextGen Healthcare EHR, tailoring the software to fit their specific needs. [(1 mentions)](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=1952527&qs=pros-and-cons#reviews) Users struggle with the **difficult navigation** of NextGen Healthcare EHR, finding it hard to use and enroll patients. [(2 mentions)](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=1952529&qs=pros-and-cons#reviews) Users find the **navigation difficult** , making it challenging for patients to efficiently access the system. [(2 mentions)](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=2072620&qs=pros-and-cons#reviews) Users find the **access issues** with the patient portal frustrating, making enrollment difficult for patients. [(1 mentions)](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=2245845&qs=pros-and-cons#reviews) Users are frustrated with the **excessive clicks required** and the limitation of accessing only one patient chart at a time. [(1 mentions)](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=1952545&qs=pros-and-cons#reviews) Users find the **confusing features** of NextGen Healthcare EHR frustrating, particularly with excessive clicks and limited chart access. [(1 mentions)](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=1528438&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of NextGen Healthcare EHR ##### 1. Ease of Use Users find NextGen Healthcare EHR to be **easy to manage and train** , enhancing efficiency with responsive support. [ See 2 mentions ](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=1528399&qs=pros-and-cons#reviews) See Related User Reviews ![Courtney W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney W.") CW Courtney W. Small-Business (50 or fewer emp.) 5.0/5 "Efficient" What do you like about NextGen Healthcare EHR? Very manageable and easy to train with and effective ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "MSA Primary Care" What do you like about NextGen Healthcare EHR? NexGen support has improved, and you receive fast and helpful support. EHR is easy to train new users. We currently do not use the PM side but are in ##### 2. Helpful Users find the **support and training** of NextGen Healthcare EHR to be effective and manageable for new users. [ See 2 mentions ](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=1528098&qs=pros-and-cons#reviews) See Related User Reviews ![Courtney W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney W.") CW Courtney W. Small-Business (50 or fewer emp.) 5.0/5 "Efficient" What do you like about NextGen Healthcare EHR? Very manageable and easy to train with and effective ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "MSA Primary Care" What do you like about NextGen Healthcare EHR? NexGen support has improved, and you receive fast and helpful support. EHR is easy to train new users. We currently do not use the PM side but are in ##### 3. Learning Users find the **training process** for NextGen Healthcare EHR to be manageable and effective, enhancing overall usability. [ See 2 mentions ](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=2245788&qs=pros-and-cons#reviews) See Related User Reviews ![Courtney W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Courtney W.") CW Courtney W. Small-Business (50 or fewer emp.) 5.0/5 "Efficient" What do you like about NextGen Healthcare EHR? Very manageable and easy to train with and effective ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "MSA Primary Care" What do you like about NextGen Healthcare EHR? NexGen support has improved, and you receive fast and helpful support. EHR is easy to train new users. We currently do not use the PM side but are in ##### 4. Customer Support Users appreciate the **fast and helpful support** from NexGen, making it easy to train new users effectively. [ See 1 mentions ](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=2245580&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "MSA Primary Care" What do you like about NextGen Healthcare EHR? NexGen support has improved, and you receive fast and helpful support. EHR is easy to train new users. We currently do not use the PM side but are in ##### 5. Customizability Users value the **customizability** of NextGen Healthcare EHR, tailoring the software to fit their specific needs. [ See 1 mentions ](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=1952527&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good software but lots of clicking in submenus" What do you like about NextGen Healthcare EHR? The software covers a nice procedure process and its customizable. ### 5 Cons or Disadvantages of NextGen Healthcare EHR ##### 1. Difficult Navigation Users struggle with the **difficult navigation** of NextGen Healthcare EHR, finding it hard to use and enroll patients. [ See 2 mentions ](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=1952529&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "MSA Primary Care" What do you dislike about NextGen Healthcare EHR? The patient portal is hard for the patients to use, hard to get all our patients enrolled to cut down on the phone usage ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good software but lots of clicking in submenus" What do you dislike about NextGen Healthcare EHR? There is lots of clicking to get where you want to go. ##### 2. Navigation Difficulty Users find the **navigation difficult** , making it challenging for patients to efficiently access the system. [ See 2 mentions ](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=2072620&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "MSA Primary Care" What do you dislike about NextGen Healthcare EHR? The patient portal is hard for the patients to use, hard to get all our patients enrolled to cut down on the phone usage ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good software but lots of clicking in submenus" What do you dislike about NextGen Healthcare EHR? There is lots of clicking to get where you want to go. ##### 3. Access Issues Users find the **access issues** with the patient portal frustrating, making enrollment difficult for patients. [ See 1 mentions ](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=2245845&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "MSA Primary Care" What do you dislike about NextGen Healthcare EHR? The patient portal is hard for the patients to use, hard to get all our patients enrolled to cut down on the phone usage ##### 4. Client Management Users are frustrated with the **excessive clicks required** and the limitation of accessing only one patient chart at a time. [ See 1 mentions ](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=1952545&qs=pros-and-cons#reviews) See Related User Reviews CG Carol G. Mid-Market (51-1000 emp.) 3.0/5 "NextGen is a user friendly EHR solution and very customizable." What do you dislike about NextGen Healthcare EHR? We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at ##### 5. Confusing Features Users find the **confusing features** of NextGen Healthcare EHR frustrating, particularly with excessive clicks and limited chart access. [ See 1 mentions ](https://www.g2.com/products/nextgen-healthcare-ehr/reviews?filters%5Bsentiment_snippet%5D=1528438&qs=pros-and-cons#reviews) See Related User Reviews CG Carol G. Mid-Market (51-1000 emp.) 3.0/5 "NextGen is a user friendly EHR solution and very customizable." What do you dislike about NextGen Healthcare EHR? We don't like the number of clicks it takes on various screens (i.e. medications). The nurses don't like that you can only be in one patient chart at ![Chez G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chez G.") CG Chez G. Account Executive, Ticket Sales Small-Business (50 or fewer emp.) 6/6/2026 "Robust Features with Slight Learning Curve" 4/5 What do you like best about NextGen Healthcare EHR? I like the robust reporting and all the functionality that NextGen Healthcare EHR offers. The reporting functionality is very robust when we go into the report center for all of our practices. Another part I find valuable is the ability to submit claims, track claims, and auto-post payments. We us the patient ledger and payment history a lot to track balances in NextGen. I also appreciate how they did a great job walking us through the steps, making the initial setup pretty easy. Review collected by and hosted on G2.com. What do you dislike about NextGen Healthcare EHR? Some of the settings and provider setup/ practice setup are a little bit cumbersome and difficult to understand on the back end. The Admin tab can be a little overwhelming. You need a little more training to know where to start. ERA enrollments have changed over the years, so sometimes those can get a little more confusing. They use Waystar and once you get the training then it goes well. Review collected by and hosted on G2.com. What problems is NextGen Healthcare EHR solving and how is that benefiting you? We use NextGen Healthcare EHR for billing services. It provides robust reporting and functionality to submit, track claims, and auto post payments, keep patient balances, and more for revenue cycle management It allows our practices to collect balances and track claims that are denied or unpaid to then take the appropriate steps with insurances and patients to get payment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JD Jose D. System Analyst Mid-Market (51-1000 emp.) 5/29/2026 "NextGen Healthcare EHR: Driving Efficiency and Innovation at MSO Holdings" 5/5 What do you like best about NextGen Healthcare EHR? One of the most compelling aspects of NextGen is its commitment to innovation, particularly its AI capabilities. The Ambient Assist technology is truly a game changer, significantly enhancing efficiency and user experience. Additionally, the annual User Group Meeting offers valuable insights and meaningful opportunities to learn about upcoming developments and future direction. Another standout benefit is how seamlessly new functionalities can be integrated into our practice, including interface connections and reporting capabilities. Review collected by and hosted on G2.com. What do you dislike about NextGen Healthcare EHR? A potential downside is the cost, as it can be quite expensive. Additionally, some providers within our practice have noted that it is less user-friendly compared to other EHR systems they have used in their private practices. Review collected by and hosted on G2.com. What problems is NextGen Healthcare EHR solving and how is that benefiting you? NextGen helps MMM Multiclínica by centralizing patient data across our 14 locations, improving interoperability through interfaces, and providing strong reporting tools. This allows us to better coordinate care, meet regulatory requirements, and make data-driven decisions, ultimately improving efficiency and patient outcomes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CB Chandler B. Chief Financial Officer Mid-Market (51-1000 emp.) 4/7/2026 "A Reliable, Evolving Partner for FQHC Needs" 4.5/5 What do you like best about NextGen Healthcare EHR? I really appreciate how NextGen Healthcare EHR has evolved to better support FQHCs like ours, especially in the last few years. The NG8 upgrade was much more seamless and user-friendly, making workflows faster for both providers and front office staff. The integrated system has helped us reduce accounts receivable, streamline payment processing, and improve reporting accuracy, which is critical for our compliance and quality management. The dedicated support team during upgrades and the ability to customize reporting for our risk management and quality programs have been invaluable. Review collected by and hosted on G2.com. What do you dislike about NextGen Healthcare EHR? There was a period about five years ago when support and system cohesion were frustrating, and we seriously considered other options. Some past upgrades (like NG6) were difficult and stressful. It’s never totally seamless, and upgrades always come with some stress, but things have improved. There are also ongoing challenges with getting our patient population to adopt digital features beyond paper statements, and sometimes implementing new tools takes longer than hoped. Review collected by and hosted on G2.com. What problems is NextGen Healthcare EHR solving and how is that benefiting you? NextGen Healthcare EHR helps us solve documentation inefficiencies, workflow fragmentation, and reporting challenges. By streamlining charting, integrating clinical and billing workflows, and improving data accessibility, it allows our team to spend less time on administrative tasks and more time focused on patient care. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: AI Assisted Review NB Nicole B. Counseling with Care Office Manager Small-Business (50 or fewer emp.) 6/4/2026 "Easy to Use and Integrates Offices Well, but Updates and Crashes Disrupt Workflow" 3/5 What do you like best about NextGen Healthcare EHR? It is relatively easy to use. It does a good job at helping both offices operate on the same system, which in turn allows us to be a fully integrated care model. Review collected by and hosted on G2.com. What do you dislike about NextGen Healthcare EHR? The updates & system crashes without a timely resolution. For the price point we feel as though it should run a bit more smoothly. Support has been helpful, although when the system goes down no one in support seems to have answers or a fix it solution. We tried the AI features, but my providers decided that it was not for them, and we discontinued those services. Review collected by and hosted on G2.com. What problems is NextGen Healthcare EHR solving and how is that benefiting you? None really. If we weren't using NextGen Office we would simply be using a different EMR. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![sherri m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sherri m.") SM sherri m. Senior Clinical Applications Analyst Mid-Market (51-1000 emp.) 7/28/2026 "Dedicated Account Managers Make Support More Smooth and Effective" 4/5 What do you like best about NextGen Healthcare EHR? The most helpful tool I believe for NextGen is that we are assigned a technical account manager to assist with system issues and performance. Also, an account manager is assigned to help with any issues that may be stalled in support. Review collected by and hosted on G2.com. What do you dislike about NextGen Healthcare EHR? Moving most support outside the US has been a downfall in support circumstances. Review collected by and hosted on G2.com. What problems is NextGen Healthcare EHR solving and how is that benefiting you? Documentation for MIPS and ACO requirements is very helpful having the NextGen EMR, as well as accurate data documented in patient charts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Karry H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karry H.") KH Karry H. Applications and QA Specialist Mid-Market (51-1000 emp.) 7/28/2026 "User Friendly Software" 4.5/5 What do you like best about NextGen Healthcare EHR? The software is very user friendly and easy to learn Review collected by and hosted on G2.com. What do you dislike about NextGen Healthcare EHR? With certain types of support, it is difficult to receive a resolution in a timely fashion. We also need to prompt for updates to cases Review collected by and hosted on G2.com. What problems is NextGen Healthcare EHR solving and how is that benefiting you? Adding the NEIC/Payer Number to the Payers List with the NG8 upgrade was helpful. Since the column was added you can now do a search by the payer ID number. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mackenzie A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mackenzie A.") MA Mackenzie A. Sales Associate Mid-Market (51-1000 emp.) 7/29/2026 "Versatile Document Management, But Prone to Glitches" 4/5 What do you like best about NextGen Healthcare EHR? I like that NextGen Healthcare EHR has so many different options for document management. Document management makes NextGen valuable to me because it's essential to my job that I keep records properly stored in a timely manner. Review collected by and hosted on G2.com. What do you dislike about NextGen Healthcare EHR? NextGen Healthcare EHR glitches out and lags very often. The initial setup was also very difficult. These issues disrupt my workflow and make it challenging to use. Review collected by and hosted on G2.com. What problems is NextGen Healthcare EHR solving and how is that benefiting you? I find that NextGen Healthcare EHR helps me solve payment issues and offers various document management options that are essential for my job to keep records properly stored in a timely manner. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page AB Amanda B. Small-Business (50 or fewer emp.) 3/2/2026 "Efficient with Robust Mobile Features, But Setup Needs Improvement" 3/5 What do you like best about NextGen Healthcare EHR? I like using the mobile app for NextGen Healthcare EHR as it allows me to look things up quickly when I'm not at the office or at home by a computer. It really saves a lot of time. I also appreciate their AI program, Ambient, which helps with charting by saving time and producing a detailed SOAP note. Review collected by and hosted on G2.com. What do you dislike about NextGen Healthcare EHR? It's a bit of a clunky system. A lot of having to close one document to open another document, it could be more time efficient. Hated the initial setup. It was terrible. Every upgrade has had a host of problems and takes days to weeks before we are running efficiently again. The system goes down on a regular basis causing me to have to log in all over again which takes up to 5 minutes every time. Review collected by and hosted on G2.com. What problems is NextGen Healthcare EHR solving and how is that benefiting you? NextGen Healthcare EHR organizes our patient-centered medical records and, with the Ambient AI program, saves time in charting. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 6/5/2026 "Seamless EMR–Practice Management Integration That’s Easy to Use" 5/5 What do you like best about NextGen Healthcare EHR? The most helpful aspect of NGO is the integration between the EMR and Practice Management systems. It’s also easy to use and doesn’t require a high level of training to get started. Review collected by and hosted on G2.com. What do you dislike about NextGen Healthcare EHR? Some things can be confusing because there is more that one way to perform a single task. Would also like more flexibility to customize some forms. Review collected by and hosted on G2.com. What problems is NextGen Healthcare EHR solving and how is that benefiting you? Reporting aspect in practice management enables me to keep my thumb on the health of the practice, billing and reimbursements without having to implement an outside solution Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite TL Terry L. Office Manager Small-Business (50 or fewer emp.) 6/2/2026 "Run Statements on the Fly for Quick, Convenient Results" 5/5 What do you like best about NextGen Healthcare EHR? It lets me run statements on the fly, which is really convenient when I need quick results. Review collected by and hosted on G2.com. What do you dislike about NextGen Healthcare EHR? When I am needing support and cannot get hold of anyone and nextgen Review collected by and hosted on G2.com. What problems is NextGen Healthcare EHR solving and how is that benefiting you? Not sure Review collected by and hosted on G2.com. 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