Progress Noting functionality is highly configurable and can be attached to specific user templates and profiles. Individualized levels of security is also highly configurable with menu groups, user-specific access control, homepage templates, credentials, and other ways to control what a clinician/staff member can see and do.
The billing module is very difficult for my organization to use as we work with a variety of both commercial and state PMAP/Medicare/Medical Assistance payors. We have to use a 3rd party clearing house and the Cerner product requires a lot of manual editing and managing of claims that might be rejected due to non-clinical reasons.
The reporting functionality on the older Cerner behavioral health product is not useful. We have seen a preview of the newer Millennium product, but even that does not allow as much configuration and ease of use as other behavioral health EHR products. Currently, in order to do clinical, billing, and operational reporting for our organization we have to use Microsoft Access databases that draw exported data (.csv files) from the Cerner product, but the reports have to be run and acted upon through Mircosoft products.
Additionally, the support from Cerner headquarters has been very poor. We have had an issue with promoting (a small upgrade with additional Cerner software) that is impacting some of our clinical documentation and communicated the importance of getting this fixed ASAP to Cerner. Their support has been spotty (some weeks we get phone calls and attention, then others we receive no communication for 3 weeks at a time). The issues has been going on 3 months and still we have no timeline from them about when we can get it fixed, even after our attempts to contact and get updates at least twice a week.
Cerner is improving its behavioral health product, but it is still not at the same level of integrated functionality as other EHR products that focus only on behavioral health. If you are an organization that only does behavioral health I would not recommend using Cerner products. If you have both Medical and Mental health, then it might be better since Cerner's medical modules are more advanced.
Cerner behavioral health is our EHR solution allowing us to incorporate clinical documentation, billing, and (to some extent) reporting on business operations. It allows for secure documenting of clinical notes, diagnostic and other assessments, management of client forms, billing information, behavioral health billing and insurance management, and clinical oversight.