SPRY Reviews & Product Details

The most helpful thing about SPRY is their dedicated TEAM and how easy it is to communicate with them. I am always able to get a timely answer to any question that comes up. I feel like they truly care about helping me and always find a solution to any problem I have. I switched from Simple Practice and it is a night and day difference. The onboarding process was WAY better and it is much easier to talk to an actual human being versus AI trying to solve your problem. Review collected by and hosted on G2.com.

I honestly am so happy with the platform compared to the one I came from (Simple Practice) that I cannot say I dislike anything. I could not be more satisfied with my choice in SPRY. Review collected by and hosted on G2.com.

The EMR is great for documentation and is quick to use. My bigger issues are with claims and the lag time in seeing whether a payment was received and what it was for. I also run into problems with claims being denied and then not getting fixed unless I really stay on top of it, which ends up delaying payments for my business. Review collected by and hosted on G2.com.

RCM and authorization: you really have to stay on top of the claims yourself, even though I’m paying SPRY RCM to help with that. I had claims from January that only just got paid because I went back and noticed they still hadn’t been paid. Review collected by and hosted on G2.com.

Therapy documentation that includes patient intake, customizable documentation, and built-in billing. The AI features have saved me a significant amount of time at the end of the day, and the credentialing department has been great to work with. The pricing has worked well for a one-person new practice, especially as it’s taken a while to build. Review collected by and hosted on G2.com.

The billing department has been slow to respond to my follow-up questions, and I often have to send reminders to make sure insurance follow-up actually happens for reimbursements. Responses to Slack questions can also be slow, which at times affects patient care. Review collected by and hosted on G2.com.

I really appreciate how SPRY has solved all our problems, especially with billing, offering a fantastic experience with easy-to-understand and detailed breakdowns. The template support for medical massage and occupational therapy has been amazing since most EMR systems don't offer features like that. I love the ease of use; it's so simple and everything is right there, color-coded for convenience, and customizable. The AI helps in reading faxes and speeds up processes, making everything smoother, especially at the front desk. SPRY's responsiveness is impressive; they've always been quick to respond and help with our requests. I find the integration with tools like eFax and Slack invaluable for quick responses. The setup was very easy, they helped us transfer everything perfectly from our previous EMR, making the transition seamless. The flexibility to add or remove team members easily as our team grows is also something I value greatly. Review collected by and hosted on G2.com.

Nothing everything has been great Review collected by and hosted on G2.com.

I run a solo outpatient clinic and currently don’t have a front desk worker. Thanks to SPRY’s features, integrations, and easy-to-reach tech support, I’m able to manage operations on my own. The UI/UX also makes my day-to-day workflow noticeably smoother and faster.

When it comes to SOAP notes, the AI Scribe feature is amazing—I don’t dread documentation anymore, and it’s made that part of my routine much more manageable. Pricing was also a major reason I chose SPRY in the first place. Even though the cost is lower than many competitors, it still feels like I’m getting a premium service and overall experience. Review collected by and hosted on G2.com.

There are a few areas where I think SPRY could improve and help save me time as a solo clinician without a front desk to support me. When I enter a patient’s “Physician/Provider Information,” I wish the provider’s details would automatically populate in the “Manage Referring Physicians & Legal Contacts” section, instead of having to add them separately. Also, there have been a couple of occasions when AI Scribe didn’t work properly and the note wasn’t successfully “Pushed to SOAP.” Review collected by and hosted on G2.com.

The team has been amazing since the start. For every question, they had an answer. For every problem, a solution. Communication was always immediate and goal oriented. It is very much a team atmosphere with all the help from my team (Shreya, Ameeta, Sreeram, Indu, Ruchi, and many others). The onboarding process with setting up the initial site was a seamless operation. From the quick check in meetings to the final product the team was there to help every step of the way. The AI Scribe was a definite bonus. I have worked with other AI options and none of them compared to the user friendly interface and accuracy through documentation. For a smaller organization such as mine, the software performs fantastic for what we need. Review collected by and hosted on G2.com.

I have had zero issues with any of the product. It works exactly as initially promised and has exceeded expectations in both functionality and ROI. Review collected by and hosted on G2.com.

I love that SPRY makes documentation quicker and more efficient for our patients, and it's incredibly easy to use for scheduling and billing. The AI integration, particularly the Agentic Scribe, is a big plus for managing our progress notes and initial evaluations. My favorite thing about SPRY is its high customizability, as they quickly implement the small changes I request. I also enjoy the ability to personalize the Agentic Scribe, making the notes feel like they're written directly by me. It's beneficial to customize features like SOAP notes setup, which speeds up completion time. Additionally, I find the scheduling text message reminders great for cutting down on cancellations, and customizing the schedule's insurance colors makes it easier to identify. Their customer service feels more individualized compared to previous experiences. Review collected by and hosted on G2.com.

I still find that with the AI Scribe, even though it's a favorite feature, I frequently have to make edits after the first draft, and those edits can take up to ten minutes. This sometimes cuts down on the time saved by using the recording in the first place. Also, there's a brief loading time for individual SOAP notes, which is slower than it was on WebPT. Getting into the note from the schedule takes multiple clicks, which I don't love. The initial setup wasn't that easy, honestly. We had a lot of bumps in the first month or two, and many features didn't work as we envisioned them initially but were quickly rectified. Review collected by and hosted on G2.com.

After being in business for over 30 years, and using many different platforms, I have never had the ability to see the money collected in real time. Spry is the most transparent platform in many ways, but the ability see what has been paid and what is outstanding for each patient broken down into dates of service is beyond helpful. In addition you can run many financial reports, similar to some Quick Books features, and that information lets you see where you excelling and where you could use improvement. Review collected by and hosted on G2.com.

The platform does so much that it may take you a few weeks to feel comfortable, but once you get it, the platform is very good. Communication can sometimes be a problem. Review collected by and hosted on G2.com.

SPRY has been integral in getting our physical therapy office established and thriving! They have helped with credentialing, EMR, documentation, billing, and more. They were a little pricier than some of the other platforms, but the investment has been well worth it! Review collected by and hosted on G2.com.

They were a little pricier than some others Review collected by and hosted on G2.com.

Spry has been a game-changer for our clinic, primarily due to its intuitive design, seamless onboarding, and exceptional ongoing support. The platform is easy to learn and navigate, allowing our team to become efficient quickly, while Spry’s team handled our migration and continues to provide hands-on guidance through dedicated clinical and billing account managers. Their support has improved both our workflows and revenue processes, especially by optimizing insurance and cash-pay systems. Additionally, the robust reporting tools give us clear insight into profitability and operations, helping us make smarter business decisions. Overall, Spry has not only increased our efficiency but also strengthened my confidence as a clinic owner. Review collected by and hosted on G2.com.

One downside of Spry is the occasional system glitches. While they aren’t frequent, they can be frustrating when they occur—particularly when the HEP program doesn’t sync with the note as expected, requiring extra time to correct. Review collected by and hosted on G2.com.