ThunderTix Reviews & Product Details

Not only is ThunderTix easy to use, their team is truly there for you! It's always scary to try something new, but their customer support is top notch with the answers you need with lightning fast responses. They will walk you through any process step by step, as well as provide useful links and directions. Their in-person/Zoom instruction is a valuable tool, and they also listen when you have ideas or suggestions. They have gone out of their way to make their users feel like they are part of a community. The platform itself is very user friendly and practical, which makes organizing my events easier and more efficient. Not only is it easy for me to use behind the scenes, but my ticket buyers find it easy to use as well! Review collected by and hosted on G2.com.

I have researched many other platforms, and none of them are perfect, but ThunderTix checks the most boxes for what I need. There are a few things I would change, but they have a way to communicate and share my suggestions and ideas. Hopefully, they will be implemented. Review collected by and hosted on G2.com.

The interface is seamless! It's very easy to use, but the best part is the Thundertix team. They are extremely helpful and sweet. Review collected by and hosted on G2.com.

It's hard for me to think of something I dislike about Thundertix. I guess I wish I could edit the Seating charts myself, and make changes. Review collected by and hosted on G2.com.

We find that our customers can use ThunderTix easily. It does all of the functions that we need it to do. Review collected by and hosted on G2.com.

I don't know how to change the color of fonts on the screens. Too often, the print is gray, and I cannot see it. That makes it hard for me to complete some transactions.

The other thing that happens, that is strange is sometimes when customers type in their flexpass number correctly, Thundertix doesn't recognize it. I tell them to swipe, copy, paste and then it works---if they can do that. Otherwise, I need to get involved. Review collected by and hosted on G2.com.

I like the dashboards with ThunderTix where you can pull reports of various kinds. We used ours to help build a database where we can send postcards to our customers to let them know about upcoming concerts. Review collected by and hosted on G2.com.

It was a little hard to figure out how to use all of the various features, but once you catch on it's really intuitive. Review collected by and hosted on G2.com.

The ability to host ticketing directly on our site. Lots of box office options. The support team is very responsive. It's intuitive and easy to setup events. Review collected by and hosted on G2.com.

It's not cheap, but I think it's competitive with other services. There are additional charges for setup. Review collected by and hosted on G2.com.

Ease of use; has all of the features a small historic theater needs; personal response to questions when I have them Review collected by and hosted on G2.com.

Have not found a downside; due to lack of time I have not figured out whether I can, and how to, access ThunderTix via my phone - that would a nice feature to use, if it exists. Review collected by and hosted on G2.com.

We run a community-supported literacy based non-profit in northeast Florida. We have a handful of events a year, from a 400-guest gala fund-raiser to a 100-person luncheon. We have been happily using ThunderTix for nearly 4 years as a replacement for Eventbrite. The solution is very flexible and versatile. It was implemented quickly, and we use it frequently (over 8 months of our fiscal year). ThunderTix has handled each of our reservation and ticketing requirements with ease, and scales to the needs of a larger/more complex organization. When we have needed support, it has been timely, very helpful, and accurate. The pricing is well-in line with our budget, and the solution delivers great value. We have integrated ThunderTix to BrainTree using their built-in support and also into Google Tag Manager. All in all, this is an outstanding solution that continues to evolve, meet our needs, and helps us grow our organization. Review collected by and hosted on G2.com.

ThunderTix changed their pricing model recently, which many technology vendors have done. We were not notified in advance, but the change was not significant enough to cause us heartburn. It would be nice if we received more communications from them. Review collected by and hosted on G2.com.

As a small theater, we love the price point. We also love that they take customer service seriously and get back with us quickly and efficiently. Review collected by and hosted on G2.com.

Sometimes Thundertix is a little behind when it comes to innovation in the ticketing world. Review collected by and hosted on G2.com.

The whole operation is easy to deal with and the employees are a pleasure to work with. Review collected by and hosted on G2.com.

I don't have any real negative comments. I keep coming back for my special events because it works for me. Getting daily sales reports take only 30 seconds! Review collected by and hosted on G2.com.

We love that it incorporates seamlessly into our website, and we have both options of selling online 24/7 as well as selling printed tickets in person at our box office. Review collected by and hosted on G2.com.

there is a bit of a learning curve to setting your business up, but once that is complete it is pretty straight forward. Review collected by and hosted on G2.com.