The user interface is really easy to use. My note writing time has been cut down to a few minutes, whereas previously it was taking a significant amount of time to write notes. The dictation feature is extremely helpful, and while I am generally against AI integration, this is an area where I am extremely in favor of its use. It is an extremely intuitive product and all of my patients prefer this products to different EMRs that I have used in the past.

Spry is very user friendly. We have been able to train new employees easily on the system. The team is very responsive when we have issues or need help and are very open to suggestions. Thet are very communicative throughout the process of our requests, giving us concise timelines as to when we can expect things to be completed.

We love the customization features. Being able to use the slack messaging system allows for prompt responses from the spry team. Larger or more Complicated requests do take more time. The platform continues to roll out new features which make the user interaction and workflow more efficient. Setting up virtual meetings with the spry team is a real plus when we need more communication that isn't ideal through slack or email. Our patients appreciate the text, email reminds and ease of paying bills online. Customization for appointment type, therapist, etc. via color schemes is really helpful for ease of looking at the schedule. Icons for co-pays, appointment type and status, etc are excellent for ease of looking at the schedule. Appreciate the system prompting us if information is missing, specifically with billing and units billed. System allows you to look for an open or un-initiated follow-up soap note/evaluation/ re-evaluations in order not to miss charting and billing. The AI Scribe has become a game changer. It has improved over the past 2 years and is remarkably intuitive. The user still needs to review the information but it streamlines the evaluation and documentation workflow to create a robust and efficient process, saving time. It is amazing that it will capture verbalized objective measures and place into the proper location in the chart. We do not tend to use it for SOAP notes, primarily only for evaluations. The goal setting feature tends to be vague and ambiguous unless the clinician and patient have clearly verbalized goals during the dictation portion. We do not use the exercise flowsheet at our office. The SOAP format is easy to follow and our staff appreciate the easy to view interface. Our clinic has 2 speciality services: Lymphatics and Vestibular. SPRY has either created workflows for us or had already had workflows in place for these services. They have met our requests for customization/alterations as needed for our specific needs. They continue to work with us on development of additional workflows/packages for alternative services. SPRY is working with us on maximizing our billing processes in conjunction with current billing rules and insurance requirements.