Messenger - interoffice Chat allows instant discussion w colleagues Review collected by and hosted on G2.com.

1- Forced changes during roll outs instead of them being optional 2- Forced document labels 3- ATHENA support doesn't understand English 4- Athena support is extremely difficult to understand if you need support 5- scheduling is NON userfriendly, causes errors, takes 7x longer than it used to, reflects poorly on the practice, makes no sense, was forced on us, egregious 6- Inconsistent across the board 7- APP is useless when it tells you to open document on your computer 8- when you create a case it never truly resolved, they send back 7 messages that have no relation to the actual complaint (bc the agents don't even understand what your complaint is) 9- if they add any more crap to the dashboard because users are too lazy to click on the purple task bar we won't even be able to see the dash anymore 10- athena wants too much control over individual practice flow and in return we have to pay them for it! Review collected by and hosted on G2.com.

Everything in one place - EMR, prescribing, etc. is very nice. Didn't have to do a lot of set up - good defaults out of the box. Pricing is affordable - UI is fairly good. Review collected by and hosted on G2.com.

I wish that it had more AI features and didn't require as many manual clicks. Review collected by and hosted on G2.com.

AthenaOne is one of the top EMRs. It’s very user-friendly, requires fewer clicks, and the AI features are wonderful for day-to-day clinical work from a provider standpoint. Review collected by and hosted on G2.com.

One of the things I dislike about Athena is that customer support is lacking, and you can’t be transferred to the internal team. Review collected by and hosted on G2.com.

User-driven evolution, constantly adding features based on feedback to stay relevant. Deep customization for encounters, templates, and workflows. Robust reporting. The fax integration makes admin a lot easier. Review collected by and hosted on G2.com.

RCM, price increases, poor customer support, high learning curve, long integration, poor CSM quality. Review collected by and hosted on G2.com.

Very easy to get to information that you need without too many clicks to hace to click through mutiple screens you dont have to do that in Athena Review collected by and hosted on G2.com.

Nothing that comes to mind just initial learning curve but that is to be expected Review collected by and hosted on G2.com.

I really appreciate athenaOne for its user-friendly templates and easy-to-use calendars and schedules. I love the Athena chat feature that allows me to reach out to colleagues effortlessly. It also helps me plan calls and schedules by viewing the calendars for our providers for the day. Additionally, it has been very basic and easy for us to use since we've been using it for nearly 15 years. Review collected by and hosted on G2.com.

The report feature doesn't seem to be narrow enough for our needs. Review collected by and hosted on G2.com.

AthenaOne is the tech-savvy sidekick I didn’t know I needed. Having an EHR and practice management platform bundled into one streamlined system is priceless for a busy mental health practice. The ambient note feature deserves a standing ovation—it has massively cut down my documentation time and lets me focus more on my patients instead of fighting with my keyboard.<br><br>The API integration is top-notch and honestly one of the best parts. It gives me the flexibility to connect the tools I want, when I want, letting me run my practice as efficiently—and as independently—as I need. AthenaOne doesn’t box you in; it builds you up.<br><br>Another major win? Athena’s customer service team. They’re not just helpful—they’re actual partners. I connect with someone from their support team every week or two, and every time, it feels like I’m talking to someone who understands the real-world challenges of private practice. They’re fast, sharp, and genuinely a pleasure to work with. In a world where customer service usually feels like screaming into the void, AthenaOne turns it into a conversation that moves your practice forward. Review collected by and hosted on G2.com.

The startup process was definitely lengthy. Getting everything built out and customized took time, patience, and a little extra caffeine. That said, it was absolutely worth it once everything was up and running.<br><br>The only other downside is that you really do need API integration if you want to maximize what AthenaOne can do. It’s not fully plug-and-play right out of the box if you’re serious about efficiency. You have to be willing to invest in setting up integrations to unlock its full potential—but honestly, once you do, it runs like a dream. Review collected by and hosted on G2.com.

Athena is intuitive and easy for all the staff to use. Very easy to navigate the chart. It contains many more features than our small clinic needs but I will use Athena in a new practice that will have many more needs. We just integrated Athena with our phone system and can now see the patient information when they call into the office. Customer support is always very helpful but frankly they have not been needed much since we started with Athena in 2018. Review collected by and hosted on G2.com.

The reporting process is too robust for my needs and only one staff member has learned how to generate the reports that we need. Fortunately, the reports that we need are saved in a library now so we can all run these reports. Review collected by and hosted on G2.com.

The prescription writing as it gives you every option of dosages and quantitiy available. Review collected by and hosted on G2.com.

Let me start by saying this is my seventh EMR. A whole lot. Its clunky, requires so many clicks to complete a task. It is designed for coding and for billing and NOT for physician documentation. I would never wish this EMR even on my worst enemies. I spend at least 20% more time documenting than in the past. Horrible, Horrible, Horrible. stay away from this emr at all costs. Review collected by and hosted on G2.com.

The previous version was functional at minimum. They keep upgrading it which has made it more and more difficult to use Review collected by and hosted on G2.com.

continued "upgrades" that are horrible. Imports allergies from other sources duplicating what is already in the chart. Worthless. Imports fruit allergies to the med section- not appropriate Review collected by and hosted on G2.com.