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Patron Management Reviews & Product Details

Leap Patron Management is a comprehensive solution designed specifically for arts and culture organizations to enhance their ticket sales, boost donations, and foster deeper connections with their patrons. This innovative platform is built entirely on Salesforce through their CRM called PatronManager, providing users with a powerful toolset to manage various aspects of their operations seamlessly. By integrating fundraising management, box office capabilities, and dynamic reporting tools, Leap Patron Management offers a centralized solution that caters to the unique needs of theaters, operas, museums, and other arts and culture institutions. The target audience for Leap Patron Management includes arts and culture organizations seeking to optimize their operational efficiency and improve patron engagement. With this solution, users can easily track ticket sales, manage donor information, and analyze performance metrics, enabling them to make informed decisions that grow their events. Beyond selling tickets, Leap Patron Management’s box office system empowers organizers to build deeper, more personal connections with their audience. With all ticketing, order history, and donor data centralized in one place, organizers will have a fuller picture of their patrons to know who to target for donations, all while streamlining contributions, tracking progress, and raising more funds. Plus, this CRM system is mobile-friendly so organizers can manage their entire business in the palm of their hand, allowing them to sell tickets, look up order histories, or capture other important details on or offsite. Track audience activity, learn what patrons love about the events, and how to keep them coming back for more. Easily create compelling email campaigns and send them out directly from the Leap Patron Management system. Then, easily monitor engagement stats by campaign to see how each one impacts ticket sales. View results, sales goals, and analytics in one place with Leap Patron Management’s powerful, customized reports. Run cross-departmental reports with their report builder to identify frequent ticket buyers who haven’t donated yet, efficiently create unlimited custom charts and graphs, as well as have all reports automatically emailed to team members. By utilizing Leap Patron Management, arts and culture organizations can leverage data-driven insights to cultivate stronger relationships with their patrons, raise more money, and enhance their event experiences.

Seller

Leap Event Technology

Discussions

Patron Management Community

Overview by

Aisley Stuebs

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Mia S.

Special Events Associate

Small-Business (50 or fewer emp.)

11/28/2022

"PatronManager helps you do more"

5/5

What do you like best about Patron Management?

PatronManager has plenty of customizable features to ensure that you and your team can maximize your subscription. It not only helps with tracking but also reporting. I reference reports pulled from PatronManager on a daily basis and regularly created new reports to see actual pictures being painted by our orgs data. Review collected by and hosted on G2.com.

What do you dislike about Patron Management?

Customazation can sometimes equal confusion. If you are new to this software it's difficult to learn the ins and outs of your orgs settings/permissions. It definitely has a big learning curve. Review collected by and hosted on G2.com.

Maxwell J.

Ticketing Manager

Mid-Market (51-1000 emp.)

9/2/2022

"Difficult and Convoluted"

0/5

What do you like best about Patron Management?

PatronManager did provide several solutions for our ticketing needs. The tool is robust and powerful. Review collected by and hosted on G2.com.

What do you dislike about Patron Management?

PatronManager is built on SalesForce, this means that there are several excentricities in the platform that are entirely counterproductive for ticketing needs. Patron accounts were complicated, creating new evets felt tedious, and the overall sales experience on the backend was slow and unresponsive. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/15/2021

"Patron Manager is useful, but somewhat costly"

4/5

What do you like best about Patron Management?

When we used Patron Manager I found it had good reporting, good CRM functionality. Review collected by and hosted on G2.com.

What do you dislike about Patron Management?

It wasn't a free addition to SalesForce. Review collected by and hosted on G2.com.

William G.

Small-Business (50 or fewer emp.)

6/19/2020

"The Worst Experience That I've Had With Any Software Ever"

3/5

What do you like best about Patron Management?

The fact that they offer 2 step verification for login and the fact that they make me change my password regularly. That makes the software feel secure. Review collected by and hosted on G2.com.

What do you dislike about Patron Management?

Almost everything. I have a doctorate degree and got my very first computer in 1982. This is easily the hardest to use most non-intuitive piece of software that I've ever attempted to use.

The ticketing is clunky and the customization seems limited, but most of my issues are on the donor side. Everything is so complicated and the support articles are mostly useless and trying to get in touch with someone takes forever. Reporting is ridiculously difficult, and it should be much much easier to build dashboards. I spent almost 8 hours one day just trying to build a dashboard that I wanted and just finally gave up.

I find it hard to believe as well that there are more features built in to help you clean or organize the system. It is also quite aggravating that as much as PM costs that it seems like the only way you can ever get what you need is to buy another package or addon. The whole thing just feels like a racket to keep you buying more. Review collected by and hosted on G2.com.

Recommendations to others considering Patron Management:

Make sure that you know what you want out of it before you set it up.

Get training on how to use the system.

Maybe pay PM or someone else to set the system up. Review collected by and hosted on G2.com.

What problems is Patron Management solving and how is that benefiting you?

PatronManager solves our ticketing problem yet it is very complicated and the UI just doesn't seem very friendly. Review collected by and hosted on G2.com.

Michelle M.

Executive Assistant

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

7/13/2018

"Excellent Platform for Theatres "

4.5/5

What do you like best about Patron Management?

Everything is all in one. I could sell tickets, sell subscriptions, receive donations and manager the donor database all in one place. Prior to switching to PatronManager we were using three separate platforms. Review collected by and hosted on G2.com.

What do you dislike about Patron Management?

The customer service was amazing when we first started but after a few years we noticed a big lag in response time. Review collected by and hosted on G2.com.

Recommendations to others considering Patron Management:

Spend time in the admin/development side--it makes a huge difference and really helps when doing various things like pulling reports or creating dashboards. Review collected by and hosted on G2.com.

What problems is Patron Management solving and how is that benefiting you?

Having PatronManager allowed us to see the giving history of our donors as well as their ticket purchase history. Having this information in one place allows us to cultivate relationships with our donors and possibly increase their giving capacity. Review collected by and hosted on G2.com.

Verified User in Performing Arts

Mid-Market (51-1000 emp.)

1/26/2018

"Endless capabilities with superb support"

5/5

What do you like best about Patron Management?

Our orchestra has a lot of packages and prices. Patron Manager can incorporate all of these variations so that it is easy to take orders and concentrate on selling instead of technology. Not only do they have a good on boarding process and work tirelessly to get all the kinks worked out, but the support is ongoing. We started with some basic ticketing and donation features and now that we are more comfortable with that, we are getting into campaigns and more effective reporting and recording ROI right in the system and they are helping us with that as well. Review collected by and hosted on G2.com.

What do you dislike about Patron Management?

Some staff dislike that they need to take time to watch a training video to learn new things (through the help tab right on the home screen). But this is part of the beauty and cost savings of it. It will take them the same amount of time to learn something whether they watch a video or have someone show them the process BUT you don't have to pay extra hours to staff to do the training AND the video is always there (and updated) if they forget something. The only other thing is that I wish the support for non-urgent matters was just a little faster. They promise to get an answer within two weeks and it has always been within a week, but sometimes I wish it was a little shorter. Review collected by and hosted on G2.com.

Recommendations to others considering Patron Management:

You really can't go wrong. It's on the Salesforce platform and VERY customer oriented. Super friendly staff that are SO knowledgeable. Their yearly conference is a DO NOT MISS so you can hear how other organizations are using the software and hear about the new features coming out. Review collected by and hosted on G2.com.

What problems is Patron Management solving and how is that benefiting you?

Our donations and ticketing is all in one place! When you look at a patron record, you get the complete picture of what they bought, what they donated, touch point activity (calls, emails, messages, etc.) from the past and in the future, even notes about conversations. It also allows me to assign a task to one of my team and when they click on the task, it takes them, right to the person they need to call. It also organizes my subscription sales campaigns and automatically takes out people that don't want to be called or already bought. Tons of applications and reporting styles. Review collected by and hosted on G2.com.

Verified User in Music

Small-Business (50 or fewer emp.)

8/8/2018

"Better box office sales experience with streamlined CRM"

3/5

What do you like best about Patron Management?

Modern interface well suited for box office sales. Review collected by and hosted on G2.com.

What do you dislike about Patron Management?

Some features are not customizable to organization's needs. Customer support is lacking. Generating and customizing reports has a steep learning curve. Review collected by and hosted on G2.com.

Julia M.

Opera and Theater Dramaturg

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

3/9/2018

"Great for Performing Arts organizations"

3.5/5

What do you like best about Patron Management?

I love how PatronManager tracks donor histories in terms of prior giving, and then pairs that information with what performances they've attended and when they were most recently contacted for a gift. It makes the long-term process of cultivating donors much simpler. Review collected by and hosted on G2.com.

What do you dislike about Patron Management?

PatronManager's interface can be hard to customize; one person on staff does it at my current organization, but others do not because it isn't intuitive. Review collected by and hosted on G2.com.

Verified User in Performing Arts

Small-Business (50 or fewer emp.)

1/17/2018

"Full rounded management"

5/5

What do you like best about Patron Management?

PatronManager is continuously evolving and adding new and amazing features. They have a stellar support staff and great help resources. Because it's built on the Salesforce platform, you get all of the gradual Salesforce updates too. As such, the platform is always evolving in exciting new ways. Review collected by and hosted on G2.com.

What do you dislike about Patron Management?

The SalesForce platform comes with a steep learning curve, but there is a robust library of PatronManager Help articles and training sessions to make user adoption easier. Review collected by and hosted on G2.com.

Recommendations to others considering Patron Management:

Take the time to learn the system and its capabilities Review collected by and hosted on G2.com.

What problems is Patron Management solving and how is that benefiting you?

Segmented emails and direct mail campaigns, robust reporting, attractive mobile ticketing, website integration, etc. Too many benefits to name! And that's just in the marketing department! Our Development Team has used it to manage and track donors and donations, set up recurring donations, manage workflows, etc. Review collected by and hosted on G2.com.

Julie G.

Assistant Director of Development, Individual Giving

Performing Arts

Small-Business (50 or fewer emp.)

9/28/2017

"Great CRM system"

5/5

What do you like best about Patron Management?

Everything is in one place. It's easy to navigate, plus you can do pretty much everything you need to do in regards to ticketing, donations, and maintaining your database. I've used it in several companies, and it made a huge difference to our fundraising efforts, because we could see what the patron came to and what he liked. Totally opens up a new dialogue when you can track that information in one place. I also liked the ticketing service and the eblast function. Review collected by and hosted on G2.com.

What do you dislike about Patron Management?

It's not as robust as something like Raiser's Edge. However, I don't think every company needs something as complicated and multi-faceted as RE. PatronManager is great for for mid-size to smaller organizations. Review collected by and hosted on G2.com.

Recommendations to others considering Patron Management:

Depending on what kind of data you need, PatronManager is great for mid-size to smaller organizations. They definitely need to improve their query functions. Review collected by and hosted on G2.com.

What problems is Patron Management solving and how is that benefiting you?

Having everything in one place makes a huge difference in how you conduct business. Review collected by and hosted on G2.com.