# Patron Management Reviews **Vendor:** Leap Event Technology **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 3.6/5.0 **Total Reviews:** 14 ## About Patron Management Leap Patron Management is a comprehensive solution designed specifically for arts and culture organizations to enhance their ticket sales, boost donations, and foster deeper connections with their patrons. This innovative platform is built entirely on Salesforce through their CRM called PatronManager, providing users with a powerful toolset to manage various aspects of their operations seamlessly. By integrating fundraising management, box office capabilities, and dynamic reporting tools, Leap Patron Management offers a centralized solution that caters to the unique needs of theaters, operas, museums, and other arts and culture institutions. The target audience for Leap Patron Management includes arts and culture organizations seeking to optimize their operational efficiency and improve patron engagement. With this solution, users can easily track ticket sales, manage donor information, and analyze performance metrics, enabling them to make informed decisions that grow their events. Beyond selling tickets, Leap Patron Management’s box office system empowers organizers to build deeper, more personal connections with their audience. With all ticketing, order history, and donor data centralized in one place, organizers will have a fuller picture of their patrons to know who to target for donations, all while streamlining contributions, tracking progress, and raising more funds. Plus, this CRM system is mobile-friendly so organizers can manage their entire business in the palm of their hand, allowing them to sell tickets, look up order histories, or capture other important details on or offsite. Track audience activity, learn what patrons love about the events, and how to keep them coming back for more. Easily create compelling email campaigns and send them out directly from the Leap Patron Management system. Then, easily monitor engagement stats by campaign to see how each one impacts ticket sales. View results, sales goals, and analytics in one place with Leap Patron Management’s powerful, customized reports. Run cross-departmental reports with their report builder to identify frequent ticket buyers who haven’t donated yet, efficiently create unlimited custom charts and graphs, as well as have all reports automatically emailed to team members. By utilizing Leap Patron Management, arts and culture organizations can leverage data-driven insights to cultivate stronger relationships with their patrons, raise more money, and enhance their event experiences. ## Patron Management Reviews ### 1. PatronManager helps you do more **Rating:** 5.0/5.0 stars **Reviewed by:** Mia S. | Special Events Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Patron Management?** PatronManager has plenty of customizable features to ensure that you and your team can maximize your subscription. It not only helps with tracking but also reporting. I reference reports pulled from PatronManager on a daily basis and regularly created new reports to see actual pictures being painted by our orgs data. **What do you dislike about Patron Management?** Customazation can sometimes equal confusion. If you are new to this software it's difficult to learn the ins and outs of your orgs settings/permissions. It definitely has a big learning curve. **What problems is Patron Management solving and how is that benefiting you?** PatronManager is vital for tracking and reporting. It helps our team ensure nothing falls through the cracks, and helps keep us on track to reach our financial goals. ### 2. Difficult and Convoluted **Rating:** 0.0/5.0 stars **Reviewed by:** Maxwell J. | Ticketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Patron Management?** PatronManager did provide several solutions for our ticketing needs. The tool is robust and powerful. **What do you dislike about Patron Management?** PatronManager is built on SalesForce, this means that there are several excentricities in the platform that are entirely counterproductive for ticketing needs. Patron accounts were complicated, creating new evets felt tedious, and the overall sales experience on the backend was slow and unresponsive. **What problems is Patron Management solving and how is that benefiting you?** PatronManger is able to sell individual, series, and subscription tickets. ### 3. Patron Manager is useful, but somewhat costly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Patron Management?** When we used Patron Manager I found it had good reporting, good CRM functionality. **What do you dislike about Patron Management?** It wasn't a free addition to SalesForce. **What problems is Patron Management solving and how is that benefiting you?** Patron Manager provided a good profile of customers and their relationships. This saved time and allowed providing the information to our users. ### 4. The Worst Experience That I've Had With Any Software Ever **Rating:** 3.0/5.0 stars **Reviewed by:** William G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2020 **What do you like best about Patron Management?** The fact that they offer 2 step verification for login and the fact that they make me change my password regularly. That makes the software feel secure. **What do you dislike about Patron Management?** Almost everything. I have a doctorate degree and got my very first computer in 1982. This is easily the hardest to use most non-intuitive piece of software that I've ever attempted to use. The ticketing is clunky and the customization seems limited, but most of my issues are on the donor side. Everything is so complicated and the support articles are mostly useless and trying to get in touch with someone takes forever. Reporting is ridiculously difficult, and it should be much much easier to build dashboards. I spent almost 8 hours one day just trying to build a dashboard that I wanted and just finally gave up. I find it hard to believe as well that there are more features built in to help you clean or organize the system. It is also quite aggravating that as much as PM costs that it seems like the only way you can ever get what you need is to buy another package or addon. The whole thing just feels like a racket to keep you buying more. **Recommendations to others considering Patron Management:** Make sure that you know what you want out of it before you set it up. Get training on how to use the system. Maybe pay PM or someone else to set the system up. **What problems is Patron Management solving and how is that benefiting you?** PatronManager solves our ticketing problem yet it is very complicated and the UI just doesn't seem very friendly. ### 5. Excellent Platform for Theatres **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle M. | Executive Assistant, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Patron Management?** Everything is all in one. I could sell tickets, sell subscriptions, receive donations and manager the donor database all in one place. Prior to switching to PatronManager we were using three separate platforms. **What do you dislike about Patron Management?** The customer service was amazing when we first started but after a few years we noticed a big lag in response time. **Recommendations to others considering Patron Management:** Spend time in the admin/development side--it makes a huge difference and really helps when doing various things like pulling reports or creating dashboards. **What problems is Patron Management solving and how is that benefiting you?** Having PatronManager allowed us to see the giving history of our donors as well as their ticket purchase history. Having this information in one place allows us to cultivate relationships with our donors and possibly increase their giving capacity. ### 6. Endless capabilities with superb support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about Patron Management?** Our orchestra has a lot of packages and prices. Patron Manager can incorporate all of these variations so that it is easy to take orders and concentrate on selling instead of technology. Not only do they have a good on boarding process and work tirelessly to get all the kinks worked out, but the support is ongoing. We started with some basic ticketing and donation features and now that we are more comfortable with that, we are getting into campaigns and more effective reporting and recording ROI right in the system and they are helping us with that as well. **What do you dislike about Patron Management?** Some staff dislike that they need to take time to watch a training video to learn new things (through the help tab right on the home screen). But this is part of the beauty and cost savings of it. It will take them the same amount of time to learn something whether they watch a video or have someone show them the process BUT you don't have to pay extra hours to staff to do the training AND the video is always there (and updated) if they forget something. The only other thing is that I wish the support for non-urgent matters was just a little faster. They promise to get an answer within two weeks and it has always been within a week, but sometimes I wish it was a little shorter. **Recommendations to others considering Patron Management:** You really can't go wrong. It's on the Salesforce platform and VERY customer oriented. Super friendly staff that are SO knowledgeable. Their yearly conference is a DO NOT MISS so you can hear how other organizations are using the software and hear about the new features coming out. **What problems is Patron Management solving and how is that benefiting you?** Our donations and ticketing is all in one place! When you look at a patron record, you get the complete picture of what they bought, what they donated, touch point activity (calls, emails, messages, etc.) from the past and in the future, even notes about conversations. It also allows me to assign a task to one of my team and when they click on the task, it takes them, right to the person they need to call. It also organizes my subscription sales campaigns and automatically takes out people that don't want to be called or already bought. Tons of applications and reporting styles. ### 7. Better box office sales experience with streamlined CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2018 **What do you like best about Patron Management?** Modern interface well suited for box office sales. **What do you dislike about Patron Management?** Some features are not customizable to organization's needs. Customer support is lacking. Generating and customizing reports has a steep learning curve. **What problems is Patron Management solving and how is that benefiting you?** Better CRM and tracking of transactions for both box office and development thanks to being built on Salesforce platform. ### 8. Great for Performing Arts organizations **Rating:** 3.5/5.0 stars **Reviewed by:** Julia M. | Opera and Theater Dramaturg, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2018 **What do you like best about Patron Management?** I love how PatronManager tracks donor histories in terms of prior giving, and then pairs that information with what performances they've attended and when they were most recently contacted for a gift. It makes the long-term process of cultivating donors much simpler. **What do you dislike about Patron Management?** PatronManager's interface can be hard to customize; one person on staff does it at my current organization, but others do not because it isn't intuitive. **What problems is Patron Management solving and how is that benefiting you?** PatronManager is very good at consolidation, linking accounts, and tracking individuals' gifts. ### 9. Full rounded management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Performing Arts | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Patron Management?** PatronManager is continuously evolving and adding new and amazing features. They have a stellar support staff and great help resources. Because it's built on the Salesforce platform, you get all of the gradual Salesforce updates too. As such, the platform is always evolving in exciting new ways. **What do you dislike about Patron Management?** The SalesForce platform comes with a steep learning curve, but there is a robust library of PatronManager Help articles and training sessions to make user adoption easier. **Recommendations to others considering Patron Management:** Take the time to learn the system and its capabilities **What problems is Patron Management solving and how is that benefiting you?** Segmented emails and direct mail campaigns, robust reporting, attractive mobile ticketing, website integration, etc. Too many benefits to name! And that's just in the marketing department! Our Development Team has used it to manage and track donors and donations, set up recurring donations, manage workflows, etc. ### 10. Great CRM system **Rating:** 5.0/5.0 stars **Reviewed by:** Julie G. | Assistant Director of Development, Individual Giving, Performing Arts, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2017 **What do you like best about Patron Management?** Everything is in one place. It's easy to navigate, plus you can do pretty much everything you need to do in regards to ticketing, donations, and maintaining your database. I've used it in several companies, and it made a huge difference to our fundraising efforts, because we could see what the patron came to and what he liked. Totally opens up a new dialogue when you can track that information in one place. I also liked the ticketing service and the eblast function. **What do you dislike about Patron Management?** It's not as robust as something like Raiser's Edge. However, I don't think every company needs something as complicated and multi-faceted as RE. PatronManager is great for for mid-size to smaller organizations. **Recommendations to others considering Patron Management:** Depending on what kind of data you need, PatronManager is great for mid-size to smaller organizations. They definitely need to improve their query functions. **What problems is Patron Management solving and how is that benefiting you?** Having everything in one place makes a huge difference in how you conduct business. ### 11. Quite difficult and not worth the money **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2017 **What do you like best about Patron Management?** It is easy to use once you learn how to. The reporting is great and being able to schedule emails is very helpful. **What do you dislike about Patron Management?** Not user friendly at first and once you learn it there are a lot of funny quirks...e.g. if you want to use table of contents but dont want the first box to be the first line(which you cant control the font size, you have to put a random character and make it white. **What problems is Patron Management solving and how is that benefiting you?** this was our email provider until we went with another system. ### 12. Patron Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about Patron Management?** I like Patron Manager's dashboard feature. It gives various options for visually tracking your donations and the types of donations that differs from regular reporting. **What do you dislike about Patron Management?** I dislike how difficult it is to manipulate reports and I also dislike the large margin of error you can face as a user especially if those who used Patron Manager before you had different ideas on how to record certain items. **Recommendations to others considering Patron Management:** I would recommend using Patron Manager for any big fundraising event from the beginning so you never have to pour in any outside data, which can get quite messy. **What problems is Patron Management solving and how is that benefiting you?** Ticketing is made quite simple through Patron Manager. ### 13. Fantastic for fundraising in a young adult setting! **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick L. | Contractor, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2016 **What do you like best about Patron Management?** The fundraising component of patron is just fantastic. Patron allows you to easily spread news about and gain attention for any fundraising project. They make it very easy to gain awareness for your cause and certainly increased fundraising donations for us. They provide a very user friendly online platform to track your fundraising progress. **What do you dislike about Patron Management?** There is not anything I particularly dislike about patron, but I also do not use every one of their functions to the fullest. I found that their awareness broadcasting works well in close communities or young adult communities such as a college campus, but I cannot speak for communities outside of that. **Recommendations to others considering Patron Management:** Use this if you think that you will need help with fund raising in your community! The increase in fundraising we received was easily enough to outweigh the cost. Awareness for your cause is always a good thing. **What problems is Patron Management solving and how is that benefiting you?** The primary problem we solved with patron was creating awareness of our universities Asian student organization. I myself am not Asian, however that does not affect the influence someone can have on the group. Patron allowed us to set up a fundraiser that would provide funding for next years events. They allowed us to receive donations from many students and faculty on campus, as well as from other nearby universities. This fundraising is vital for our organizations success in following years, and I can trust patron to be successful for us. ### 14. Better than PatronEdge **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2016 **What do you like best about Patron Management?** It's a way better platform than PatronEdge, which is what I was using the past four years. Equally simple ticketing, fewer glitches and stalls. **What do you dislike about Patron Management?** It has more functionalities than I use, but on the other hand I may expand and end up needing those in the future. I just thought fundraising was a bit of a different animal. **Recommendations to others considering Patron Management:** This is a solid system if you're dissatisfied with your current one. **What problems is Patron Management solving and how is that benefiting you?** Fast, reliable ticketing system for high volume event services. This is definitely faster than the previous program! ## Patron Management Discussions - [What is PatronManager used for?](https://www.g2.com/discussions/what-is-patronmanager-used-for) - [View Patron Management pricing details and edition comparison](https://www.g2.com/products/patron-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+09%3A33%3A35+-0500&secure%5Bsession_id%5D=8324c2ff-c961-4dea-857b-f6b6ba1ecbf9&secure%5Btoken%5D=5fc1cbdda9751d77f9f5cdaff0d9299715c173df4d6d1b7b2ca407e18d2d9e38&format=llm_user) ## Patron Management Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Theater Management** - Ticketing - Customer Database - Sales Tools **Constituent Management** - Constituent Profiles - Donor Communications **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Venue Administration** - Venue Calendar - Billing and Invoicing - Resource Management - Artist Management **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Marketing** - Email Marketing - Direct Mail Tools **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top Patron Management Alternatives - [Tessitura](https://www.g2.com/products/tessitura/reviews) - 3.8/5.0 (76 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (874 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (415 reviews)