LogRocket Reviews & Product Details

What I like most about LogRocket is how clearly it shows what a user actually did on the website. Watching session replays along with console errors and network logs saves a lot of time and makes debugging much easier. Review collected by and hosted on G2.com.

The main downside is the pricing, which can feel a bit high when traffic grows. Also, for someone new, the initial setup and understanding all the features can take some time. Review collected by and hosted on G2.com.

I am very easily able to debug issues with LogRocket. Any support ticket that we receive, it saves a lot of time to see the LogRocket session instead of setting up to replicate the issue. Having information about the network calls help debugging very convinient Review collected by and hosted on G2.com.

I was unable to navigate to our internal datadog logs from a LogRocket session to get more details on the API calls. If this could be possible with proper access in place, it would help resolving issues faster.

I was also not able to easily find the timestamps of the API calls being made. Having them available/more visible would be a better user experience and help in searching for relevant events during that time. Review collected by and hosted on G2.com.

The Session Replay feature is an absolute game-changer for me. Being able to see exactly what the user did before a crash occurs saves me hours of debugging. The integration with React and Redux state monitoring is seamless and provides deep insights into the app's behavior without needing to ask non-technical users for reproduction steps. Review collected by and hosted on G2.com.

The data retention period on the lower-tier plans is quite short, which can sometimes make it difficult to investigate issues reported after a few days. Additionally, the sheer amount of data collected can sometimes be overwhelming in the dashboard UI if you don't set up proper filters immediately. Review collected by and hosted on G2.com.

I work in Customer Support, so actually seeing what our customers did (vs. what they say they did) is SO VERY HELPFUL. Both to not bother them with extra questions, but also as a second source of truth that saves me time and going back and forth with my client. It's a tool I use in my everyday work when answering cases, and it was very easy to learn and implement in my day-to-day after switching from another similar tool.

It has a lot of filters available that are great for narrowing down your search as much as possible, and I especially love that it displays the network logs right and error information right there. Truly revolutionary when you know what it's like to get a customer to retrieve a HAR file.

While there's definitely a slight learning curve to utilize it, it's overall a great tool that I'm glad we have access to. I'm hoping to learn to use it to its full potential. Review collected by and hosted on G2.com.

The layout can feel a bit overwhelming at times, and it's less intuitive than I'd like. That said, I'm sure with a bit more training, I'll get the hang of it.

I also wish we could access logs from further back than 30 days. It would be a huge help for looking into older issues, but this might just be a limitation of our company's subscription plan. Review collected by and hosted on G2.com.

What I like best about LogRocket is the session replay feature. It lets me actually watch how real users move around our SaaS dashboard, where they click, where they get stuck, and what’s confusing for them. Instead of guessing, I can see what’s happening for myself, which makes it so much easier to spot problems and improve the experience. It’s also great for troubleshooting bugs and learning what features our power users love most. Review collected by and hosted on G2.com.

The main thing I don’t like about LogRocket is that there’s so much data, it can feel a bit overwhelming at first. It takes some time to figure out the filters and set up useful dashboards, especially if you’re new to this kind of tool. Also, if you have a lot of users, you might end up hitting your session limits pretty quickly and need to upgrade your plan. Review collected by and hosted on G2.com.

The session replays are detailed, providing a clear view of network requests and a comprehensive list of issues. The user interface is both visually appealing and straightforward to navigate, making the overall experience enjoyable and efficient. Review collected by and hosted on G2.com.

Some essential features, such as Email Alerting, Rage Clicks, and Dead Clicks, are only available in the PRO Plan, even though competitors like Clarity offer them more broadly. I believe Email Alerting should be included as a core feature in all plans, since not every team uses Slack. If cost is a concern, perhaps you could allow users to connect their own SMTP for email alerting. Review collected by and hosted on G2.com.

Deep integration with the application state (such as Redux), along with visibility into network requests, makes it much easier to diagnose complex frontend issues that don’t show up on the backend. Review collected by and hosted on G2.com.

The tracking script can slightly impact page load performance on slower connections. I’d prefer the impact on the bundle size to be smaller. Review collected by and hosted on G2.com.

LogRocket is our tool of choice to look at session replays, review specific bugs/edge cases, and uncover new feedback that we previously wouldn't have had insight into. It's also super intuitive to use for even non-technical users which we appreciate. Their support team is fantastic and can jump on a call anytime. As a PM, I use it at least once a week, if not more, to dive deeper into our customer's behavior and uncover unmet needs. Review collected by and hosted on G2.com.

-Galileo AI is still hit or miss depending on your use case

-Requires you adding code to every page you want monitored

- Setting up dashboards can take a bit of time Review collected by and hosted on G2.com.

LogRockets flexibility is great. You can easily create any table / graph you are looking for in just the click of a few buttons. As a software goes it's relatively easy to learn.

Basically whenever you have a question along the lines of: how many users are doing X then Y? Or what percentage of users who did X never did Y, etc.? The answer is only a few clicks away.

The mobile session replay can be incredibly helpful for detecting what actually went on in a session. Very often users claim they did X to produce some bug, but in reality they did Y. This makes the debugging process hundreds of times shorter.

The SDK is easy to implement, only taking my team a day or two. Review collected by and hosted on G2.com.

LogRocket is expensive for one. There are certainly other solutions that are cheaper.

The session replay often drops the last few seconds of a session so you can't always tell what went on right before a crash or similar session ending experience.

Getting a dedicated customer success manager was also priced out of our tier, even though we are spending thousands of dollars per year. Review collected by and hosted on G2.com.

It's such a quick way to gather a ton of information about how my users are using our platform. Especially to be able to see them go through the initial onboarding flow, I get a lot of insight into where people are spending most of their time, where they're getting stuck, and if there are any improvements we could make to make their experience smoother and guide them towards the behaviors we want to see. Review collected by and hosted on G2.com.

I'd love to be able to "tag" session replays while I'm watching them. For example if I want to collect snippets to share with my Product, currently I'm just copying the URL and compiling a list in a spreadsheet. But ideally I'd love to just use tags or folders in LogRocket to store clips that I can share all at once with teammates. Also on my Analytics page there's a chart that says "How often are users returning?" which is really interesting but when I click in to view more details, I get the spinning wheel of death. Review collected by and hosted on G2.com.