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At a Glance
Market Segments
Small-Business (52.1% of reviews)
Small-Business (60.9% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Free 1000 Sessions Per Month
Hotjar
Star Rating
(326)4.3 out of 5
Market Segments
Small-Business (52.1% of reviews)
Entry-Level Pricing
Free 35 Daily sessions
Browse all 12 pricing plansLogRocket
Star Rating
(2,234)4.6 out of 5
Market Segments
Small-Business (60.9% of reviews)
Entry-Level Pricing
Free 1000 Sessions Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Hotjar | by Contentsquare excels in its Survey Builder, with a rating of 9.3, allowing for easy creation and distribution of surveys. In contrast, LogRocket's survey capabilities are rated lower, with users mentioning that the Question Types feature only scores 8.0, limiting customization options.
- Reviewers mention that Hotjar's Heat Maps feature is highly effective, scoring 9.3, which helps visualize user interactions on webpages. LogRocket, however, has a lower score of 8.5 for its heat mapping capabilities, leading some users to feel it lacks depth in visual analytics.
- G2 users highlight that LogRocket's Session Replay feature is robust, achieving a score of 9.4, which allows for detailed playback of user sessions. In comparison, Hotjar's session replay feature scores 9.0, with some users noting it could benefit from additional playback controls.
- Users on G2 report that Hotjar's Real-Time Monitoring feature is rated 9.1, providing immediate insights into user behavior. LogRocket's performance in this area is slightly lower at 8.8, with reviewers mentioning that it lacks some real-time capabilities that Hotjar offers.
- Reviewers mention that LogRocket shines in Error and Bug Tracking, scoring 9.1, which is crucial for developers. Hotjar, while effective, scores lower at 8.7, with users indicating that its bug tracking features are not as comprehensive.
- Users say that Hotjar's Custom Reports and Dashboards feature is rated 9.4, allowing for tailored analytics that meet specific business needs. LogRocket's equivalent feature scores 8.3, leading some users to feel it lacks flexibility in reporting.
Pricing
Entry-Level Pricing
Hotjar
Observe Basic
Free
35 Daily sessions
Visualize user behavior with Heatmaps and see what your users see with Recordings.
- Automatic data capture
- Unlimited heatmaps
- Up to 1,050 sessions/month
LogRocket
FREE FOREVER
Free
1000 Sessions Per Month
- Core LogRocket features
- 3 seats
- 1-month data retention
Free Trial
Hotjar
Free Trial is available
LogRocket
Free Trial is available
Ratings
Meets Requirements
8.6
253
8.9
1,963
Ease of Use
8.9
256
8.7
1,999
Ease of Setup
8.9
117
9.0
1,054
Ease of Admin
8.9
109
9.1
659
Quality of Support
8.5
173
8.9
1,261
Has the product been a good partner in doing business?
8.7
96
9.1
580
Product Direction (% positive)
8.1
249
8.9
1,921
Features by Category
Metrics
8.6
24
8.9
329
9.0
26
8.5
304
8.9
23
8.2
292
9.0
22
8.6
304
8.7
19
8.4
289
8.5
18
7.9
271
8.6
16
8.0
260
8.9
19
8.0
258
8.9
24
8.0
264
Reporting
Feature Not Available
8.6
305
8.9
18
8.0
272
Feature Not Available
8.0
274
8.0
19
7.9
268
8.4
18
7.8
256
8.1
16
8.0
258
8.8
20
8.3
275
Other
7.9
23
8.5
278
Feature Not Available
8.1
251
Feature Not Available
8.3
259
7.5
16
7.6
229
8.0
14
7.3
152
Feature Not Available
Feature Not Available
Feature Not Available
7.8
231
Agentic AI - Digital Analytics
Not enough data
7.2
18
Not enough data
6.8
18
Not enough data
6.8
18
Not enough data
6.9
18
Administration
8.2
69
8.2
319
Feature Not Available
8.3
313
8.9
138
8.7
362
8.8
138
8.3
342
User Response Methods
8.8
46
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
8.7
14
Not enough data
8.6
25
Not enough data
8.2
29
|
Verified
Not enough data
Participant Selection
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
35
|
Verified
Not enough data
9.2
14
Not enough data
Insights
8.8
51
|
Verified
Not enough data
8.6
37
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
User Behavior
9.0
69
|
Verified
8.9
1216
|
Verified
8.9
70
|
Verified
8.7
1198
|
Verified
8.5
49
|
Verified
7.9
1091
|
Verified
A/B Testing
9.0
35
|
Verified
8.4
1135
|
Verified
8.7
35
7.1
852
8.7
47
|
Verified
7.8
968
8.8
35
|
Verified
7.1
860
|
Verified
Visitor Information
7.5
44
|
Verified
8.7
1234
|
Verified
8.6
39
8.3
1195
Agentic AI - Session Replay
8.3
5
7.0
145
Product Analytics
Not enough data
7.7
366
Not enough data
8.3
405
Not enough data
7.5
370
Not enough data
7.5
361
Feature Not Available
7.2
359
Feature Not Available
7.3
337
Feature Not Available
Feature Not Available
Not enough data
7.5
351
Agentic AI - Product Analytics
Not enough data
6.2
39
Not enough data
5.9
38
Not enough data
6.3
38
Not enough data
6.1
39
Analytics
7.8
9
Not enough data
8.1
9
Not enough data
9.1
9
Not enough data
7.8
6
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
Administration
7.6
7
Not enough data
5.7
5
Not enough data
8.8
8
Not enough data
Generative AI
6.7
5
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
9.0
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Performance
Feature Not Available
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Bug Reporting
Not enough data
8.0
775
Not enough data
7.8
729
Not enough data
7.6
723
Bug Monitoring
Not enough data
8.4
839
Not enough data
8.5
872
Not enough data
7.8
840
Agentic AI - Bug Tracking
Not enough data
6.8
63
Not enough data
6.9
63
Not enough data
6.9
61
Monitoring
Not enough data
8.3
380
Not enough data
8.5
393
Not enough data
8.6
396
Not enough data
7.4
333
Not enough data
8.0
337
Response
Not enough data
8.6
416
Not enough data
8.2
369
Not enough data
8.1
371
Agentic AI - Application Performance Monitoring (APM)
Not enough data
6.9
12
Not enough data
6.1
12
Not enough data
6.5
12
Not enough data
6.5
12
Not enough data
6.9
12
Performance
Not enough data
8.7
389
Not enough data
8.2
358
Functionality
Not enough data
7.9
329
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
320
Feedback Management
Feature Not Available
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Feedback Analysis
8.8
8
Not enough data
Feature Not Available
Not enough data
8.8
7
Not enough data
Feedback Sources
Feature Not Available
Not enough data
8.7
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
6
Not enough data
8.0
5
Not enough data
Survey Management
9.2
6
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Customization
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Insights
8.3
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
Not enough data
6.7
16
Not enough data
7.3
16
Not enough data
6.9
15
Not enough data
6.8
15
Not enough data
7.4
14
Not enough data
7.1
15
Analysis
8.5
113
7.8
190
8.2
93
8.0
190
8.6
107
7.8
185
8.1
100
7.9
188
8.9
123
8.2
197
Reporting
9.3
150
8.5
212
9.0
143
9.4
220
8.6
124
8.8
204
7.8
104
8.0
194
Variation Testing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.7
77
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting
Not enough data
8.0
150
Not enough data
8.3
156
Personalization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
122
Administration
Not enough data
8.6
129
Not enough data
8.6
126
Not enough data
8.8
137
Not enough data
8.7
132
Categories
Categories
Shared Categories
Hotjar and LogRocket are categorized as Product Analytics, Session Replay, Heatmap Tools, and Digital Analytics
Unique Categories
Hotjar is categorized as Feedback Analytics, Digital Experience Monitoring (DEM), User Research, Software Testing, Survey, and E-Commerce Analytics
LogRocket is categorized as Mobile App Optimization, Application Performance Monitoring (APM), and Bug Tracking
Reviews
Reviewers' Company Size
Hotjar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogRocket
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
16.2%
Computer Software
15.3%
Information Technology and Services
11.0%
Internet
9.7%
Retail
5.5%
Other
42.2%
Computer Software
28.7%
Information Technology and Services
13.1%
Financial Services
11.0%
Marketing and Advertising
2.5%
Insurance
2.3%
Other
42.4%
Discussions
What is Hotjar?
1 Comment
MN
https://boardsontop.com/longboard-size-chart/Read more
How is Hotjar different from Google Analytics?
1 Comment
AM
Hotjar has a better set of advanced tools to get a better look at heatmaps and visitor recordings. Where as Google Analytics majorly focuses on all the...Read more
Is there a way to initialize Logrocket to update the user's name?
3 Comments
BB
Yes, you can do this:
LogRocket.identify(username, {
name,
email: username,
});Read more
How could I use session recording within an automated selenium test to generate user manuals?
1 Comment
LD
question
Read more
What are the best practices when it comes to masking or excluding the data from collection?
1 Comment
CK
Hi Bakul, great question! We would recommend hiding any sensitive user information such as passwords, credit card information, and personal data.
If you...Read more
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