LogRocket Reviews & Product Details

Most customer issues are often hard to pinpoint, as it's difficult to determine exactly what occurred. Logrocket helps by showing us what is actually happening in the UI and also provides access to network calls. Additionally, Logrocket supports masking sensitive sections related to user personal data, which makes it feel secure to use Logrocket for debugging while keeping security in mind. Logrocket support the grouping of errors, it will helps to prioritize issues Review collected by and hosted on G2.com.

In certain locations, LogRocket sessions are restricted due to US regulations. It would be helpful if LogRocket offered a feature to enable or disable sessions based on specific locations, as this would assist in maintaining compliance. Review collected by and hosted on G2.com.

Although there are a few more bells and whistles necessary for my personal use, the basic functionality was super intuitive to pick up and use immediately. It has been an invaluable tool for creating tutorials quickly, and using actual user data so there is no gap between the tutorial and the action a user will take in their own account. Review collected by and hosted on G2.com.

As a non tech person working at a tech company I do find the interface a little confusing at times because I definitely have a more narrow use-case than most people. Their help center has been super helpful in understanding the features though! Review collected by and hosted on G2.com.

-The ease of which you can drill down into segmented sessions and users experiencing various types of issues

-Our POC is extremely knowledgeable and is always willing to help out when we need it

-Great at being intuitive while making up for any shortcomings with personalized working sessions

-Integrations with various other ecommerce platforms for deeper insights

-Galileo AI BETA has been accurate at corroborating external evidence and helpful when needing audits done quickly Review collected by and hosted on G2.com.

Sometimes it can be tough to sift through the drastic amount of issues in the sessions tab. These issues can often be presented as something more disruptive/dramatic/worrisome than the issue actually is. Complex sites can encounter a lot of "errors" that have no actual impact on the end user experience but this issue can make targeting specific errors using saved segments difficult. Review collected by and hosted on G2.com.

I like that LogRocket gives clear visibility into the full customer experience, from frontend behavior to backend requests. It’s made troubleshooting and optimizing performance much faster for our team. The ability to replay sessions and connect them directly to errors or analytics data adds real operational value and helps us prioritize fixes based on actual impact. Review collected by and hosted on G2.com.

What I’d like to see improved is the search and filtering experience, which can feel limited at scale. Pricing also ramps quickly as usage grows, and longer data retention would make it a stronger tool for pattern analysis over time. Review collected by and hosted on G2.com.

LogRocket makes debugging and understanding user behavior incredibly efficient. The session replays are clear and easy to navigate, and the AI-powered insights help quickly pinpoint where things go wrong. I especially like how easy it is to set up conditional rules and filters to capture exactly the sessions I care about. It’s one of those tools that immediately adds value for both engineers and analysts. Review collected by and hosted on G2.com.

Filtering on very specific event properties can sometimes be tricky, especially when dealing with events that have multiple distinct attributes. It would be great if the filtering logic and property handling were a bit more flexible. Review collected by and hosted on G2.com.

As a support assistant for a product company when I did not have tools Such as logrocket It was very difficult for me to get to the user issues and analyse them, With the help of LogRocket's session replay This has changed my frequency and ease of doing work, Without going back and forth to the customer I can directly review sessions and help them, Additionally the way LogRocket identifes issues with the help of its AI is something to be very proud of , I love the way it identifies all the issues and the way it highlights is also commendable, It helps me in escalating recurring issues to dev team quickly and efficiently.

I am honestly being biased but LogRocket is the one and only one tool that can improve your frequency and not only it eases tasks but also make you look perfect in your work because session replays, issues classification, Jumping to specific points where user clicked on certain items are one of those specifications A support assistant needs.

One thing to highlight the way it is integrated with different platforms is also very apperciable, it easily connects with Slack, JIRA and other platforms to directly escalated the issue without going back and forth to different platforms to escalate issues. Review collected by and hosted on G2.com.

As of now I have not encountered anything that I can classify as that U dislike but one thing is for sure each and every product has its Pros and cons but currently I do not see anything that I can say is I dislike because as an support assistant who receives no of tickets daily LogRocket serves as boon for me because it helps me to review sessions of users and I help them easily, It has improved my productivity as well as it helped me to achieve a 100% satisfaction score from Customers too, Review collected by and hosted on G2.com.

What I like best about LogRocket is its ability to quickly pinpoint issues through session replay and error tracking. It provides clear visibility into user behavior, performance bottlenecks, and console/network errors—all in one place. The seamless integration with Jira and Slack also makes it easy to act on insights and improve user experience faster. Review collected by and hosted on G2.com.

LogRocket has been great overall, but enhancing its reporting and export features to allow for quicker summary generation and data sharing would make it even more powerful. Review collected by and hosted on G2.com.

The most useful thing is being able to exactly reproduce what the user did before a bug or friction, which saves us a lot of time in debugging. Additionally, the ease of integration with our frontend tools and the clarity of the reports allow the team to quickly prioritize the issues that have the most impact on the experience. For a rapidly growing product like Gymly, this is essential. Review collected by and hosted on G2.com.

I consider the cost for mobile applications to be a bit high or elevated. However, it is essential for growing or launching apps, so we were almost obliged or forced to pay it, which I think further impacts the point that it is high for an app in its initial stages. Review collected by and hosted on G2.com.

I have used LogRocket for over 3 years and now using it at Orkeneo as a CPO for the last 3 months. It has been especially valuable with their session replay. I get to watch what a user did exactly, see console errors, and inspect their network requests—all in one location. It has been a huge time saver when troubleshooting bugs or understanding why users are confused or getting stuck.

I also greatly appreciate the customer support. They are responsive, prompt, and helpful They are especially good in terms of customer support. A special thanks to Emma - she's been great whenever I have had a question or issue. Review collected by and hosted on G2.com.

The pricing gets expensive as your team or traffic grows, especially for startups with limited budgets. Review collected by and hosted on G2.com.

The very specific filters are extremely helpful especially when there's hundreds of entries to comb through Review collected by and hosted on G2.com.

May be the UI is a little too clunky. It does seem to be highly developer friendly while I feel it should also account for the experience of a support engineer Review collected by and hosted on G2.com.